Personal Information includes individual/household identifiers and professional background, license, and claim details
Personal Information is defined as any information that can individually identify or is reasonably linkable to a person or household (including name, email address, postal/physical address, and title) as well as professional background information (including resume, education, specialty, licenses/certifications, geographic practice areas, professional legal claims, and years of experience).
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As used in this Privacy Policy, “Personal Information” means any information that can be used to individually identify a person or household, and may include, but is not limited to, name, email address, postal or other physical address, title, and other information reasonably linkable to an individual or household with or without other identifying information in our possession. Personal Information also includes information relating to a person’s professional background, and may include, but is not limited to, resume, educational history, professional specialty, professional licenses and/or certifications, geographic areas of professional practice, legal claims relating to professional background, and years of professional experience.
Data Access & Collection · Company practice
Wheel collects directly provided account, client telehealth, and provider credential, practice, and communication data
Wheel collects information you provide directly (when creating an account, using interactive features, filling out forms, requesting support, applying for a job, or communicating), including Account Information (name, email, username, password, phone number), Client telehealth delivery and visit-volume details, and Provider practice and credential details (name, contact info, expertise, experience, NPI, supervising physician agreements, referrals, licenses, malpractice details, resume, and platform communications).
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We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, request customer support, apply for a job with us, or otherwise communicate with us.
The types of information we may collect from you include:
Account Information: When you register for an account on our Services, you will need to provide us with certain Personal Information to complete the registration, including information that can be used to contact or identify you, which may include your name, email address, username, password, and phone number.
If you use the Services as a client user (“Client”), we may collect information about your mode of virtual care delivery, the types of Providers you are seeking, current telehealth capabilities, quantity of patient visits per month, and any other information you choose to provide.
If you use the Services as a Provider, we may collect information about your practice, including, but not limited to, your name, address, email address, phone number, areas of expertise, years of experience, NPI number, whether you have a collaborative agreement with a supervising physician in any states, referral information, license information, malpractice details, resume information, communications you have with other users through the Services, and any other information you choose to provide.
Data Access & Collection · Company practice
Wheel collects health exchange details (with PHI governed by the HIPAA Notice) and other support or job-application data
Wheel collects Health Information (details of your exchanges with Providers, their responses, suggestions, and guidance, and interactions with digital services, with any PHI governed by the Wheel Provider Group Notice of Privacy Practices) as well as other information you choose to provide when requesting support, communicating, or applying for a job.
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Health Information: This includes details of your exchanges with Providers and their responses, suggestions, and guidance, and interactions with our digital services. Any PHI will be collected, used and disclosed in accordance with the Wheel Provider Group Notice of Privacy Practices.
Other Information You Choose to Provide: We may collect additional information that you provide, such as when you request technical or customer support, communicate with us, or apply for a job with us.
Qualifications & exceptions
Any PHI is collected, used, and disclosed in accordance with the Wheel Provider Group Notice of Privacy Practices
Data Access & Collection · Company practice
Wheel collects usage, provider earnings/consult rates, logs, cookie/beacon data, and third-party source data
Wheel automatically collects Usage Information (including Provider use of the Wheel Dashboard, onboarding trainings taken, earnings to date, and rates per consult), Log Information (browser type, access times, pages viewed/visited, and IP address), and data via cookies, web beacons, and similar technologies on the Services, mobile apps, or emails, and also obtains information from other sources to provide Services and communicate with you.
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When you access or use our Services, we automatically collect information about you, including:
Usage Information: We collect information about your activity on our Services. For example, we may collect information about how Providers use the Wheel Dashboard. We also collect information about onboarding trainings taken, earnings to date, and rates per consult.
Log Information: We may collect log information about your use of the Services, including the type of browser you use, access times, pages viewed and visited, and your IP address.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used on our Services or emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. We may also use similar technologies in mobile applications or emails, where permitted by law. For more information about cookies, and how to disable them, please see “Your Choices” below.
We may obtain information from other sources and use it as contemplated herein, including to provide the Services to and otherwise communicate with you.
Data Access & Collection · Company practice
Third-party analytics partners like Google Analytics may use cookies and beacons to track activity across sites and apps
Wheel may partner with third parties such as Google Analytics to set cookies or use web beacons on the Services or in emails and collect information about your online activities across different websites and mobile applications over time (including non-Wheel properties) for analysis and reporting; users are directed to Google's privacy resources to review its principles or opt out of Google Analytics browser cookies.
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From time to time, we may partner with certain third parties, such as Google Analytics, to collect, analyze, and use some of the information described above. For example, we may allow third parties to set cookies or use web beacons on the Services or in email communications from Wheel. The information collected by third parties using these technologies may be used to engage in analysis and reporting. These third parties may set and access cookies on your computer or other device and may collect information about your online activities across different websites or services over time, including on websites and mobile applications that are not owned or operated by Wheel.
Data Access & Collection · Company practice
Wheel does not respond to Do Not Track signals, and non-U.S. users authorize transfer and processing in the U.S.
The Services do not respond to browser "Do Not Track" signals and continue collecting information even when DNT is activated. The Services are intended for use in the United States only, and accessing the Services or submitting information from outside the U.S. explicitly authorizes the transfer to and processing of provided and automatically collected information in the United States.
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Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. At present, our Services do not respond to “Do Not Track” signals and consequently, the Services will continue to collect information about you even if your browser’s “Do Not Track” feature is activated.
The Services are intended for use in the United States of America only. If you access our Services or contact us from outside of the United States of America, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States of America; and (ii) that by accessing our Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States of America in accordance with this Privacy Policy.
Data Access & Collection · Company practice
CCPA notice covers IP/targeted ads, SSN/driver's license for background checks, precise GPS with permission, and age
Under CCPA notice at collection, Wheel collects Personal Identifiers (IP address automatically to identify you, gauge activity, measure effectiveness, and serve targeted ads; name, phone, and email for work opportunities; and Social Security or Driver's License numbers for authentication, fraud prevention, and background checks/screening), Geolocation data (general IP location and, with first-use permission, precise GPS coordinates), and Protected classifications (age for minor-privacy compliance), uses them for compatible business/operational purposes, and shares them with Service Providers restricted to engagement-related uses.
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You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. This notice should be provided at or before the time of collection. The categories we use to describe the information are those enumerated in the CCPA.
Personal identifiers: We collect your IP address automatically when you use our Services. We may use this information to identify you, gauge online activity on our website, measure the effectiveness of online services, applications, and tools, and to serve targeted advertisements based on your online activities. If you provide us with your name, phone number, and email, then we will collect those personal identifiers as well. We use this information to notify you of work opportunities should one arise. We may collect your Social Security number or Driver's License number. We use this information to identify you, authenticate and collate information about you, prevent fraud, and conduct background checks or other screening activities.
Geolocation data: As described above, we collect your IP address automatically when you use our Services. We may be able to determine your general location based on your device's IP address. When you use the Services for the first time, we may ask for your permission to collect your precise location (i.e., your GPS coordinates).
We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected.
We may share any of the above-listed information with Service Providers, which are companies that we engage for business purposes to conduct activities on our behalf. Service Providers are restricted from using Personal Information for any purpose that is not related to our engagement. The categories of Service Providers with whom we share information and the services they provide are described in this Privacy Policy.
Protected classifications: We collect your age in order to comply with laws that restrict collection and disclosure of personal information belonging to minors.
Data Access & Collection · Company practice
California Notice covers identifiers, employment/financial data, and CPRA sensitive data (SSN, pay, demographics)
Under the California Consumers Notice, Wheel collects Identifiers (name, home address, phone, DOB, SSN, email, LinkedIn), CCPA Personal Information (including education, employment status/history, and direct deposit/compensation financial info), CPRA Sensitive Personal Information (SSN, direct deposit info, ethnicity/race, disability, Hispanic/Latino status, sexual orientation, and tobacco use—collected and used only for limited purposes), Education Information, and Professional/Employment-related Information.
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Category Examples
Identifiers Name, Home Address, Phone Number, DOB, SSN, Email, LinkedIn
Personal Information under the CCPA Name, SSN, Address, Phone Number, Education, Employment Status/History, Financial Information (direct deposit info and compensation)
Sensitive Personal Information under the CPRA SSN, Direct Deposit Info, Ethnicity/Race, Disability, Hispanic/Latino, Sexual Orientation, Tobacco User
Education Information Education (School, Degree, Graduation Year, Field of Study)
Professional/Employment-related Information Hire Date, Job Title (and Job Code), Employee ID #, Wheel Email Address, Employment Status, Offer Letter, Resume, Cover Letter, Current Job Title, Current Company
Under the CPRA, we collect the types of sensitive personal information described in the Examples of Personal Information We Collect From You section above. Wheel Health only collects and uses sensitive personal information for certain limited purposes, such as your Social Security Number.
Data Access & Collection · Company commitment
Wheel does not knowingly collect personal information from children under 13 through its website under COPPA
Under the Children's Online Privacy Protection Act (COPPA), Wheel does not knowingly collect personal information from children under the age of 13 through its website, and anyone who believes Wheel has collected such information may email the Privacy Officer at privacy@wheel.com.
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Wheel is committed to protecting the privacy of children who use our site. The Children’s Online Privacy Protection Act (“COPPA”) protects children under age 13 (“Children”). Wheel does not knowingly collect any personal information (as that term is defined in the COPPA) from children under the age of 13 through our website. If you think we have collected such personal information from a child under the age of 13 through our website, please email our Privacy Officer at privacy@wheel.com.