Purchase steps and payment activate the paid benefits
Moonshot supports paid services such as membership subscriptions. Users are instructed to read this agreement, purchase-interface rules and benefit descriptions before buying. Completing the purchase-interface operations and successfully paying permits activation of the corresponding benefits.
Supporting quotations
We support Paid Services such as membership subscriptions. Before purchasing, please read carefully this Agreement, the rules published on the product purchase interface, and the actual descriptions of service benefits in the relevant documents.
After you complete the corresponding operations in accordance with the actual product purchase interface and successfully pay the service fee, you may activate Paid Services such as Membership Services and obtain the corresponding paid benefits.
Not stated here
Specific purchase-interface rules are not included in the supplied agreement.
Charges & Financial Obligations · Context
Benefit scope and duration come from purchase descriptions
The purchase interface and relevant documents determine the scope and validity period of purchased benefits. Users are told to understand those descriptions before buying and keep their receipts. The agreement alone does not identify a particular purchased plan’s duration or entitlements.
Supporting quotations
The validity period of the paid benefits you obtain and the scope of the benefits included shall be subject to the descriptions on the product purchase interface and the relevant documents. Please fully understand the relevant descriptions before purchasing and properly retain the relevant receipts.
Not stated here
The user’s specific purchase descriptions and receipts are not supplied.
Charges & Financial Obligations · Procedure
Trials renew unless canceled, while cancellation preserves trial benefits
After activating a paid-membership trial, you may cancel at any time without losing the trial’s included benefits. Unless canceled, it automatically renews through the payment channel at the trial’s end under the plan selected at activation. The separate auto-renewal rule says activation requires independent choice and separate confirmation, with no pre-checked default.
Supporting quotations
After activating a trial of paid Membership Services, you may cancel your subscription at any time. Cancellation does not affect the use of the benefits included in the paid membership trial service. At the end of the paid membership trial period, unless you have canceled your subscription, the system will, through the payment channel, automatically renew the subscription based on the membership subscription plan you selected when activating the paid membership trial.
We support continuous membership subscription and provide an Auto-Renewal function, including but not limited to continuous monthly and continuous annual subscriptions (as published on the page). By activating Auto-Renewal, you are deemed to authorize us to automatically deduct fees and renew at the published price for each renewal cycle, including authorizing us, when the renewal cycle for your purchased Paid Services is about to expire, to entrust the payment channel (such as Alipay or WeChat Pay) to automatically deduct the fee for the next billing cycle from your own top-up account or the third-party payment account bound to the user account that purchased the Paid Services (collectively, the “Payment Account”). For portions where the payment channel determines the deduction cycle at its own discretion based on actual circumstances, the actual deduction time shall prevail. Once the deduction is successful, we will automatically extend the usage period of your corresponding Paid Services. The Auto-Renewal service is activated only after you independently choose and separately confirm it; we will not set the Auto-Renewal option as pre-checked by default, nor will we set your choices in prior transactions as the default choice in subsequent independent transactions.
Not stated here
No specific trial length or price is stated here.
Charges & Financial Obligations · Permission or license
Auto-renewal requires a separate choice and authorizes recurring deductions
Continuous subscriptions can include monthly or annual plans as displayed. Auto-renewal activates only after independent choice and separate confirmation; Moonshot will not pre-check it or reuse an earlier transaction’s choice as a default for a later independent purchase. Activation authorizes collection at each renewal’s published price from the associated payment account through the payment channel. Successful collection extends service; the actual collection time governs where the payment channel sets it.
Supporting quotations
We support continuous membership subscription and provide an Auto-Renewal function, including but not limited to continuous monthly and continuous annual subscriptions (as published on the page). By activating Auto-Renewal, you are deemed to authorize us to automatically deduct fees and renew at the published price for each renewal cycle, including authorizing us, when the renewal cycle for your purchased Paid Services is about to expire, to entrust the payment channel (such as Alipay or WeChat Pay) to automatically deduct the fee for the next billing cycle from your own top-up account or the third-party payment account bound to the user account that purchased the Paid Services (collectively, the “Payment Account”). For portions where the payment channel determines the deduction cycle at its own discretion based on actual circumstances, the actual deduction time shall prevail. Once the deduction is successful, we will automatically extend the usage period of your corresponding Paid Services. The Auto-Renewal service is activated only after you independently choose and separately confirm it; we will not set the Auto-Renewal option as pre-checked by default, nor will we set your choices in prior transactions as the default choice in subsequent independent transactions.
Charges & Financial Obligations · Procedure
Recurring deductions may proceed without passwords or verification codes
Choosing auto-renewal permits the payment channel to collect the next cycle’s fee without verifying account or payment passwords or SMS codes, under its agreement with you. You may disable that deduction function through the payment channel at any time. Renewals have no numerical limit until you cancel or Moonshot ends auto-renewal. The agreement also permits cancellation before deduction; its cited Article 2, Section 9 is a numbering mismatch with the supplied Cancellation subsection 2.10.
Supporting quotations
Please pay particular attention: (1) By selecting the Auto-Renewal service, you agree that the payment channel may deduct the service fee for the next billing cycle from your bound Payment Account without verifying information such as your user account password, Payment Account password, payment password, or SMS verification code. Such password-free deduction is performed by the payment channel in accordance with the payment agreement between it and you, and you may also disable this deduction function through the relevant payment channel at any time; (2) Unless you actively cancel your subscription, or we actively cancel the Auto-Renewal service, the Auto-Renewal service will automatically renew and deduct fees without limit on the number of times; (3) If your Payment Account balance is insufficient on the deduction date, we and the payment channel may retry the deduction after the deduction date in accordance with their deduction rules; (4) Once the Auto-Renewal deduction is successful, we will automatically extend the usage period of the corresponding Paid Services, with the extension period subject to the billing cycle agreed upon when you selected the Auto-Renewal service; if force majeure (such as network breakdown or other reasons) occurs before the expiry of the billing cycle and prevents normal deduction, the deduction date will be postponed until the deduction is successful; (5) You may conveniently cancel Auto-Renewal at any time before deduction via the path set out in Article 2, Section 9 of this Agreement.
Not stated here
The payment-channel agreement is not supplied; its detailed deduction rules are not analyzed.
Charges & Financial Obligations · Procedure
Failed deductions can be retried and successful payment extends the plan
If the payment-account balance is insufficient, Moonshot and the payment channel may retry after the due date under their deduction rules. Successful collection extends service for the cycle agreed at auto-renewal selection. If force majeure, such as network breakdown, prevents normal deduction before the cycle expires, the stated deduction date is postponed until collection succeeds.
Supporting quotations
Please pay particular attention: (1) By selecting the Auto-Renewal service, you agree that the payment channel may deduct the service fee for the next billing cycle from your bound Payment Account without verifying information such as your user account password, Payment Account password, payment password, or SMS verification code. Such password-free deduction is performed by the payment channel in accordance with the payment agreement between it and you, and you may also disable this deduction function through the relevant payment channel at any time; (2) Unless you actively cancel your subscription, or we actively cancel the Auto-Renewal service, the Auto-Renewal service will automatically renew and deduct fees without limit on the number of times; (3) If your Payment Account balance is insufficient on the deduction date, we and the payment channel may retry the deduction after the deduction date in accordance with their deduction rules; (4) Once the Auto-Renewal deduction is successful, we will automatically extend the usage period of the corresponding Paid Services, with the extension period subject to the billing cycle agreed upon when you selected the Auto-Renewal service; if force majeure (such as network breakdown or other reasons) occurs before the expiry of the billing cycle and prevents normal deduction, the deduction date will be postponed until the deduction is successful; (5) You may conveniently cancel Auto-Renewal at any time before deduction via the path set out in Article 2, Section 9 of this Agreement.
Charges & Financial Obligations · Company practice
Membership changes can remove features, with protections for paid core benefits
Moonshot may update services, features, fee and upgrade/downgrade plans and benefits, including removing existing features. It promises reasonable, transparent explanations and advance prominent notice for material pricing, Core Benefit or renewal changes. Material harm to purchased, still-valid Core Benefits triggers equal-or-greater substitute benefits, reasonable compensation for the unperformed portion, or a cancellation/refund path under the announcement. Price changes apply only at the next renewal or purchase and do not change current paid-period price and benefits.
Supporting quotations
To improve the experience and refine the Services, we may update or optimize Membership Services, features, fee plans, upgrade/downgrade plans, and user benefits, which may involve taking offline or adjusting certain already-launched features/benefits. We will provide explanations following the principles of reasonableness and transparency. For material changes involving pricing, Core Benefits, or renewal rules, we will notify or remind you in advance in a prominent manner. If such changes have a materially adverse effect on Core Benefits that you have already purchased and that remain within their validity period, we will, in accordance with the announcement, provide substitute benefits of equal or greater value, reasonable compensation for the unperformed portion, or a cancellation/refund path (subject to the applicable announcement).
We may make reasonable adjustments to existing fee plans or service items (including but not limited to specific benefits, payment models, validity periods, complimentary benefits, etc.) based on market and business development, operational needs, and adjustments to rights and obligations, and will notify you in advance in a prominent manner through the product page, in-app messages, SMS, or announcements. Price adjustments take effect only from your next renewal or purchase cycle and do not affect the price and benefits of the services you have already purchased and paid for in the current period; if you do not agree to the adjusted price, you may cancel your subscription (cancel Auto-Renewal) before deduction via the path set out in Article 2, Section 9 of this Agreement, and your current-period benefits will not be affected. We will make reasonable efforts to protect your right to know and right to choose.
Charges & Financial Obligations · Company practice
Plan restructuring requires notice and a remedy for material harm
Moonshot may split, merge, rename or otherwise adjust plans for product, capacity or operational reasons. Changes involving price, Core Benefits or auto-renewal require prominent notice before effect, explaining timing, price, benefit differences, renewal effects and available paths. In principle, plan splitting should not affect current-period Core Benefits already purchased; materially adverse adjustments to those benefits require a cancellation/refund path.
Supporting quotations
Due to product planning, service capabilities, or operational arrangements, we may split, merge, rename, or otherwise adjust subscription plans (collectively, “Plan Adjustment”). Where price changes, changes to Core Benefits, or changes to Auto-Renewal rules are involved, we will, before the adjustment takes effect, notify you in a prominent manner of the content of the adjustment, its effective time, the price, the difference in benefits, the impact on Auto-Renewal, and the paths available to you.
For services you have already purchased that remain within their validity period, the current-period Core Benefits shall, in principle, not be affected by plan splitting; if the relevant adjustment has a materially adverse effect on your purchased Core Benefits, we will provide a cancellation/refund path.
Charges & Financial Obligations · Company commitment
Current paid core benefits have protection during plan splitting
Plan splitting should in principle leave already-purchased current-period Core Benefits intact. If the adjustment materially harms those benefits, Moonshot promises a cancellation/refund path. Its broader plan-adjustment rule requires prominent advance notice when prices, Core Benefits or auto-renewal rules change.
Supporting quotations
For services you have already purchased that remain within their validity period, the current-period Core Benefits shall, in principle, not be affected by plan splitting; if the relevant adjustment has a materially adverse effect on your purchased Core Benefits, we will provide a cancellation/refund path.
Due to product planning, service capabilities, or operational arrangements, we may split, merge, rename, or otherwise adjust subscription plans (collectively, “Plan Adjustment”). Where price changes, changes to Core Benefits, or changes to Auto-Renewal rules are involved, we will, before the adjustment takes effect, notify you in a prominent manner of the content of the adjustment, its effective time, the price, the difference in benefits, the impact on Auto-Renewal, and the paths available to you.
Charges & Financial Obligations · Restriction or exception
Even annual subscriptions issue benefits monthly, with expiry
All subscription benefits, including those under annual plans, are issued monthly and monthly benefits last one month. Unused monthly benefits expire. Unless otherwise stated, unused quotas or benefits attributable to your own reasons reset to zero at expiry without carryover, cash conversion or exchange. If Moonshot’s own reasons prevent normal use of purchased Core Benefits during their validity, it promises lawful remedies such as reissuance, extension, substitutes, reasonable compensation or a refund for the unperformed portion.
Supporting quotations
Please fully understand that all membership benefits you obtain by subscribing to a membership plan (including an annual subscription plan) will be issued on a monthly cycle during the subscription period; the validity period of monthly benefits is one month, and any membership benefits not used within the validity period will automatically expire upon expiry.
The validity period of the Membership Services shall be subject to the publication on the relevant page. Upon expiry of the validity period, if you do not renew or purchase other Membership Services, the membership account will revert to an ordinary account, and the corresponding membership benefits will terminate. Unless otherwise stated, quotas or benefits not fully used within the validity period due to your own reasons will be reset to zero upon expiry and will not be carried over, converted to cash, or exchanged; if, due to our reasons, you are unable to normally use the Core Benefits you have purchased within the validity period, we will provide, in accordance with the law, resolutions such as reissuance, extension, substitute benefits, reasonable compensation, or a refund for the unperformed portion.
Upgrade or switch rules depend on the purchase page
In supported scenarios members may upgrade or switch plans. Supported plans, payment and price differences, benefit activation order and resulting invoice or auto-renewal price handling depend on the membership purchase page, operating guidance or documentation at the time of actual purchase.
Supporting quotations
To enhance the user experience, in certain scenarios we support membership users in upgrading or switching membership plans based on their existing plan. Matters such as the types of membership plans that the platform supports updating, payment and price-difference rules, and the order in which membership benefits take effect shall be subject to the published content on the membership purchase page, the relevant operating guidelines, or the documentation at the time of your actual purchase. If a price difference, invoice issuance, or Auto-Renewal price adjustment arises from an upgrade or switch, the specific handling shall be subject to the page announcement or operating guidelines at that time.
Not stated here
Specific upgrade prices, eligibility and operating guidance are not supplied.
Charges & Financial Obligations · User right or choice
Canceling auto-renewal preserves currently valid benefits
Users may independently cancel their selected auto-renewal service. After successful cancellation it no longer renews at expiry, while currently valid benefits remain. Cancellation should occur before deduction under the recurring-payment rule. That rule points to Article 2, Section 9, but the supplied cancellation heading is 2.10; the displayed cancellation instructions are used without changing the source numbering.
Supporting quotations
2.10 Cancellation
You have the right to independently choose whether to cancel your currently selected Auto-Renewal service. If you successfully cancel, the Auto-Renewal service will no longer renew upon expiry, but this will not affect the currently valid benefits.
Please pay particular attention: (1) By selecting the Auto-Renewal service, you agree that the payment channel may deduct the service fee for the next billing cycle from your bound Payment Account without verifying information such as your user account password, Payment Account password, payment password, or SMS verification code. Such password-free deduction is performed by the payment channel in accordance with the payment agreement between it and you, and you may also disable this deduction function through the relevant payment channel at any time; (2) Unless you actively cancel your subscription, or we actively cancel the Auto-Renewal service, the Auto-Renewal service will automatically renew and deduct fees without limit on the number of times; (3) If your Payment Account balance is insufficient on the deduction date, we and the payment channel may retry the deduction after the deduction date in accordance with their deduction rules; (4) Once the Auto-Renewal deduction is successful, we will automatically extend the usage period of the corresponding Paid Services, with the extension period subject to the billing cycle agreed upon when you selected the Auto-Renewal service; if force majeure (such as network breakdown or other reasons) occurs before the expiry of the billing cycle and prevents normal deduction, the deduction date will be postponed until the deduction is successful; (5) You may conveniently cancel Auto-Renewal at any time before deduction via the path set out in Article 2, Section 9 of this Agreement.
Cross-references
qualifies (model-proposed): Recurring deductions may proceed without passwords or verification codes — qualifies: Users may stop future renewals by canceling before deduction, while keeping currently valid benefits; recurring deductions continue only absent cancellation by the user or Moonshot.
Charges & Financial Obligations · Procedure
Cancellation is available in Kimi or through the payment channel
Subject to the actual page display, the agreement gives the Kimi path Home → Settings → Usage & Invoice → Cancel Subscription. It also allows cancellation directly in payment clients such as WeChat or Alipay or channels such as Apple, following their operating methods.
Supporting quotations
The common cancellation paths are (subject to the actual display on the page):
(2) You may also operate directly in payment clients such as WeChat or Alipay, or through payment channels such as Apple; the specific operating method is subject to the payment client/payment channel.
Charges & Financial Obligations · Company commitment
Price adjustments apply from the next purchase or renewal
Moonshot may reasonably adjust fee plans or service items for market, business, operational or rights-and-obligations reasons, with prominent advance notice through the product page, messages, SMS or announcements. Price changes apply only at the next renewal or purchase and do not affect current paid-period price or benefits. Users who disagree may cancel auto-renewal before deduction while retaining current benefits. The clause’s Section 9 cross-reference is mismatched: supplied cancellation instructions are in 2.10.
Supporting quotations
We may make reasonable adjustments to existing fee plans or service items (including but not limited to specific benefits, payment models, validity periods, complimentary benefits, etc.) based on market and business development, operational needs, and adjustments to rights and obligations, and will notify you in advance in a prominent manner through the product page, in-app messages, SMS, or announcements. Price adjustments take effect only from your next renewal or purchase cycle and do not affect the price and benefits of the services you have already purchased and paid for in the current period; if you do not agree to the adjusted price, you may cancel your subscription (cancel Auto-Renewal) before deduction via the path set out in Article 2, Section 9 of this Agreement, and your current-period benefits will not be affected. We will make reasonable efforts to protect your right to know and right to choose.
2.10 Cancellation
You have the right to independently choose whether to cancel your currently selected Auto-Renewal service. If you successfully cancel, the Auto-Renewal service will no longer renew upon expiry, but this will not affect the currently valid benefits.
The common cancellation paths are (subject to the actual display on the page):
(2) You may also operate directly in payment clients such as WeChat or Alipay, or through payment channels such as Apple; the specific operating method is subject to the payment client/payment channel.
Cross-references
qualifies (model-proposed): Auto-renewal requires a separate choice and authorizes recurring deductions — qualifies: Recurring collection at the published renewal price is qualified by advance notice, next-cycle-only price changes and an opportunity to cancel before deduction without losing current benefits.
Charges & Financial Obligations · Context
The checkout price controls over reference and displayed prices
Unless specifically stated otherwise, purchase-page descriptions and explanations guide price interpretation. Strikethrough prices are reference standards, not transaction prices, and amounts may vary by market, time and region. Non-strikethrough prices are actual purchase prices subject to checkout. Where stated, promotional prices are reference prices based on the discount margin and limited to the promotional period; membership prices are exclusive discounts under platform policy. If displays vary because of delay or uncertainty, the order checkout price prevails. Report anomalies promptly to customer service; Moonshot says it will verify and correct them.
Supporting quotations
Unless otherwise specifically stated, the descriptions of prices on the purchase page and in the relevant explanations serve as the basis for reasonable understanding and interpretation.
Strikethrough Price: refers to a fee plan or benefit standard set by us for reference; the indicated price is not equivalent to the actual transaction price. Due to differences in market, time, and region, the actual amount paid may vary.
Non-Strikethrough Price: refers to the sales price at the time of actual purchase, subject to your checkout page.
Promotional/Discount Price: where specifically stated, the promotional price is a reference price, the indicated price is based on the discount margin, and it is valid only during the promotional period.
Membership Price: where stated, this is a member-exclusive discounted price based on the discount policy set by the platform.
Price information may vary due to system delays or display uncertainty; the price on the order checkout page shall prevail. If you discover any anomaly, please contact customer service promptly, and we will verify and correct it.
Charges & Financial Obligations · Restriction or exception
Use designated payment channels or face loss allocation and account restrictions
Users are told to pay through Moonshot’s official designated channels. For damage to the user or a third party caused by choosing unofficial payment, the clause assigns handling and liability to the user and disclaims related Moonshot liability. In that context Moonshot also reserves permission suspension, top-up balance freezing, temporary or permanent account bans, and prohibition of paid-service use.
Supporting quotations
Please complete payment through the official payment channels designated by us. If you choose a non-official payment channel to make payment, it may result in payment failure and may also give rise to other losses or risks. If this causes damage to the interests of you or any third party, you shall handle it and bear the corresponding liability yourself, and we shall not bear any related liability. At the same time, we reserve the right to suspend some or all of your permissions, freeze your top-up balance, temporarily or permanently ban your account, and/or prohibit you from using the Paid Services at any time.
Charges & Financial Obligations · Restriction or exception
Activated services are generally non-refundable and non-transferable, with exceptions
The agreement treats successful purchase and activation as consumption and generally bars refunds and transfers, except as laws and regulations provide. Users should check the service, benefits, price, period, rules and purchasing account first. This is not the agreement’s only refund language: materially harmful changes to current purchased Core Benefits trigger stated substitute, compensation or cancellation/refund options; company-caused inability to use those benefits also has remedies, including a refund for the unperformed portion. The separate termination clause claims paid fees cannot be refunded; these differently scoped provisions should be read together without assuming every cancellation earns a refund.
Supporting quotations
The Services are virtual services. Once a Paid Service is successfully purchased and activated, it is deemed to have been successfully consumed, and, except as otherwise provided by laws and regulations, it is non-refundable and non-transferable. Before purchasing the corresponding Paid Service, please make sure to verify the service and benefit information, price, usage period, and the relevant usage rules in this Agreement, and be careful to verify the user account information for which you are purchasing the service.
To improve the experience and refine the Services, we may update or optimize Membership Services, features, fee plans, upgrade/downgrade plans, and user benefits, which may involve taking offline or adjusting certain already-launched features/benefits. We will provide explanations following the principles of reasonableness and transparency. For material changes involving pricing, Core Benefits, or renewal rules, we will notify or remind you in advance in a prominent manner. If such changes have a materially adverse effect on Core Benefits that you have already purchased and that remain within their validity period, we will, in accordance with the announcement, provide substitute benefits of equal or greater value, reasonable compensation for the unperformed portion, or a cancellation/refund path (subject to the applicable announcement).
For services you have already purchased that remain within their validity period, the current-period Core Benefits shall, in principle, not be affected by plan splitting; if the relevant adjustment has a materially adverse effect on your purchased Core Benefits, we will provide a cancellation/refund path.
The validity period of the Membership Services shall be subject to the publication on the relevant page. Upon expiry of the validity period, if you do not renew or purchase other Membership Services, the membership account will revert to an ordinary account, and the corresponding membership benefits will terminate. Unless otherwise stated, quotas or benefits not fully used within the validity period due to your own reasons will be reset to zero upon expiry and will not be carried over, converted to cash, or exchanged; if, due to our reasons, you are unable to normally use the Core Benefits you have purchased within the validity period, we will provide, in accordance with the law, resolutions such as reissuance, extension, substitute benefits, reasonable compensation, or a refund for the unperformed portion.
When the foregoing circumstances result in the suspension or termination of the Paid Services, we have no obligation to continue providing the corresponding services to you, nor do we need to bear any other statutory obligations related to such services, and the fees you have already paid cannot be refunded. If your violation of law or breach of agreement causes us to suffer third-party claims, administrative penalties, or other losses, you shall compensate us for the losses and expenses arising therefrom.
Charges & Financial Obligations · Context
Purchase according to actual needs
Moonshot encourages rational consumption and asks users to buy paid services according to their actual needs. This is a consumption reminder and does not itself create a refund entitlement.
Supporting quotations
We advocate consumption according to need and rational consumption. Please make sure to purchase the corresponding Paid Services based on your actual needs.