Netflix collects account and profile information, including ratings, My List and continue-watching data
Netflix collects information tied to your account and the profiles on it, such as profile name and icon, Netflix game handle, ratings and feedback you give on Netflix content, your "My List" watch list, "continue watching" information, account and profile settings, and choices you make while using the service.
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Netflix account/profile information: We collect information that is associated with your Netflix account and/or Netflix profiles on your account (such as profile name and icon, Netflix game handle, ratings and feedback you provide for Netflix content), “My List” (watch list of titles), “continue watching” information, account/profile settings, and choices in connection with your use of the Netflix service.
Account & Service Control · User right or choice
You can confirm processing, get a copy, correct or update your data, and ask Netflix to delete it
The statement says you have a right to confirm whether Netflix processes your personal information and to access and receive a copy of it. You may also correct or update out-of-date or inaccurate information, or request deletion of personal information Netflix holds about you. You request a copy at netflix.com/account/getmyinfo, and you can view and update account details (contact and payment information and related account information) in the "Account" section of the website while logged in.
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Access, correct, update, or delete your personal information: You have a right to confirm whether we process your personal information and to access and receive a copy of the personal information we process about you. You may also correct or update out-of-date or inaccurate personal information or request that we delete personal information that we hold about you.
To request a copy of your personal information, please visit
In addition, under the "Account" section of our website, you can access and update information about your account, including your contact information, payment information, and various related information about your account. You must be logged in to access the "Account" section.
For information about deletion, removal, and retention of personal information, please see:
Qualifications & exceptions
Deletion is a request ("request that we delete"), not an automatic outcome.
Rights are exercised on a verified request in accordance with applicable law.
Not stated here
The linked help article on deletion, removal and retention is not supplied, so the limits on deletion are not shown here.
Account & Service Control · User right or choice
You can request portability of, or download a copy of, your personal information
You can request portability of your personal information or download a copy of it at netflix.com/account/getmyinfo.
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Portability and downloading a copy of your personal information: You can request portability of or download a copy of your personal information. To download a copy of your personal information go to:
Not stated here
The linked help article with more detail is not supplied.
Account & Service Control · User right or choice
You can opt out of marketing email and texts, but not transactional messages
To stop certain email or text communications, use "Notification settings" for the relevant profile in the "Account" section, click "unsubscribe" in the email, or reply STOP (or as instructed) to the text; you may get a confirmation text. You cannot unsubscribe from transactional messages, such as those about your account transactions.
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Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, please access the “Notification settings” option for the relevant profile within the “Account” section of our website. Alternatively, click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message (note: you may receive a confirmation text message in this case).
Please note that you cannot unsubscribe from transactional messages from us, such as messages relating to your account transactions.
Qualifications & exceptions
Opt-out covers "certain communications"; transactional messages cannot be turned off.
Notification settings are set per profile.
Account & Service Control · User right or choice
You can turn off Netflix push notifications in device or browser settings; games may send their own
You can choose to receive mobile push notifications, which Netflix sends from time to time according to the notification preferences on your device. You can turn them off in your device settings or in Netflix's "Notification settings". Individual Netflix games may have their own push notifications, which you turn off in device settings. Netflix also offers push notifications in some web browsers; if you agreed to them, you can turn them off in browser settings.
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Push Notifications. You can choose to receive mobile push notifications from Netflix. Netflix will send you push notifications from time to time in accordance with any notification preferences you have set on your mobile device.
If you later decide you no longer want to receive these notifications, you can use your mobile device’s settings to turn them off (or via the “Notification settings” described in the preceding section). Please note that individual Netflix games may have their own push notifications (you can use your mobile device's settings functionality to turn them off).
We also offer push notifications on certain web browsers. If you agree to receive those notifications and later decide you no longer want to receive them, you can use your browser’s settings to turn them off.
Qualifications & exceptions
Game push notifications are separate and are turned off through device settings.
Account & Service Control · Context
If you share your account with your household, this Privacy Statement applies to their use too
If you share your account with others in your household (as the Terms of Use allow), Netflix asks you to make sure they know about and have read this Privacy Statement, which applies to their use of Netflix.
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Sharing your account with others: If you share your account with others in your household (see Netflix Terms of Use), please ensure that they are aware of and have read this Privacy Statement. This Privacy Statement applies to their use of Netflix.
Qualifications & exceptions
Household sharing is governed by the Terms of Use, which is referenced but not supplied.
Not stated here
The Terms of Use rules on household sharing are not supplied here.
Account & Service Control · Context
People with access to your account may see viewing history, account details and game chat, even with profiles
Anyone you share or allow access to your account may be able to see viewing information, account information in the "Account" section, and game information such as text chat contents and saved games. This stays true when you use profiles, although a Profile Lock PIN can restrict streaming access to a profile. Viewing history, recommendations, "continue watching" and similar information may also appear through other features, such as Partner interfaces integrated with Netflix.
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If you share or otherwise allow others to have access to your account, they may be able to see viewing information, account information in the “Account” section of the service, and game related information such as text chat contents and saved game information.
This remains true even when you use the profiles feature, although you can add a Profile Lock PIN to restrict streaming access on a profile
Please note that viewing history, recommendations, “continue watching” and similar information may be made available through various features and user experiences, such as Partner interfaces that are integrated with the Netflix service.
Qualifications & exceptions
A Profile Lock PIN restricts streaming access on a profile; the statement does not say it hides the other information listed.
Not stated here
The linked Profile Lock help article is not supplied.
Account & Service Control · Context
Anyone using your account can open, edit or delete any profile and its information
Profiles give each user a personalized experience and separate watch history, but they are available to everyone who uses the account: anyone with access can navigate to, use, edit or delete profiles and the information in or associated with them. A Profile Lock PIN can restrict streaming access to a profile. Netflix suggests you tell others with access if you do not want them to use or change your profile, and offers parental controls.
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Profiles: Profiles allow users on a Netflix account to have a personalized Netflix experience, built around the Netflix content of interest to them, as well as separate watch histories.
Please note that profiles are available to everyone who uses your Netflix account, so that anyone with access to your Netflix account can navigate to and use, edit or delete profiles, and information within or associated with the profile (although, as noted above, you can add a Profile Lock PIN to restrict streaming access on a profile).
You should explain this to others with access to your account, and if you do not want them to use or change your profile, be sure to let them know. We also have various parental controls available and you can learn more here:
Qualifications & exceptions
The Profile Lock PIN restricts streaming access only.
Not stated here
The linked parental controls help article is not supplied.
Account & Service Control · User right or choice
Users of your account can transfer an eligible profile, with its viewing history, to a separate account
The profile transfer feature lets you and others with access to your account move an eligible profile, including its viewing history and recommendations, to a separate account. You can change this feature's setting in the "Account" section.
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Profile Transfers: The profile transfer feature on your account allows you and users with access to your account to transfer an eligible profile from your account to a separate account (including information such as viewing history and recommendations). You can change the setting for this feature in the “Account” section of our website.
Qualifications & exceptions
Only "eligible" profiles can be transferred.
Other users with access to your account can also use the feature unless you change the setting.
Not stated here
Eligibility rules are in a linked help article that is not supplied.
Account & Service Control · Restriction or exception
You must be 18 or the age of majority to subscribe; younger people need a parent's supervision and approval
You must be at least 18 (or the age of majority where you live) to subscribe. People under that age may use Netflix only with the involvement, supervision and approval of a parent or legal guardian. Netflix offers parental controls.
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You must be at least 18 years of age or older (or the age of majority in your country of residence) to subscribe to the Netflix service. Individuals under this age may only use the service with the involvement, supervision, and approval of a parent or legal guardian.
To assist parents or legal guardians, we have various parental controls available and you can learn more here:
Qualifications & exceptions
The age threshold is 18 or the local age of majority.
Not stated here
The linked parental controls article is not supplied.
Account & Service Control · User right or choice
US residents can request the categories and specific pieces of data held, its sources, purposes and recipients
Residents of states with US State Privacy Laws have certain rights. Under the right to know/access you can ask Netflix to disclose the categories and specific pieces of personal information collected about you, the categories of sources, its business or commercial purposes for collecting, using, disclosing, selling or sharing it, the categories of third parties it discloses, sells or shares to, and the categories disclosed, sold or shared about you. You can also confirm whether Netflix processes your data and get a copy of the specific information collected.
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Residents of states that have adopted US State Privacy Laws have certain rights with respect to your personal information.
Right to Know/Access. You have the right to request that we disclose: the categories and specific pieces of personal information we have collected about you; the categories of sources from which personal information are collected; our business or commercial purpose for collecting, using, disclosing, selling or sharing personal information; the categories of third parties to whom we disclose, sell, or share personal information; and the categories of personal information we have disclosed, sold, or shared about you for a business or commercial purpose.
You also have a right to confirm whether we process your personal information, and to access and receive a copy of the specific personal information we have collected about you.
Qualifications & exceptions
Applies to residents of states that have adopted US State Privacy Laws.
Exercised on a verified request.
Account & Service Control · User right or choice
US residents can request correction, and deletion subject to legal exceptions, by verified request
Under US State Privacy Laws you can ask Netflix to correct inaccurate personal information, and to delete your personal information subject to exceptions under applicable laws. These rights apply once Netflix receives a verified request from you; how to make requests is in the "Your Rights and Controls" section.
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Right to Correction. You have a right to request correction of any inaccurate personal information we hold about you.
Right to Deletion. You have a right to request deletion of your personal information, subject to exceptions under applicable laws.
You can assert these rights above when we receive a verified request from you. For information on how to exercise your rights, please see the “Your Rights and Controls” section of this Privacy Statement.
Qualifications & exceptions
Deletion is subject to exceptions under applicable laws.
Requires a verified request.
Not stated here
The legal exceptions to deletion are not listed.
Account & Service Control · Procedure
An authorized agent can make US privacy requests for you; Netflix may verify your identity and the authorization
You can use an authorized agent to exercise your US privacy rights. The agent submits the request to privacy@netflix.com with a statement, certified as may be required, that they are authorized to act for you. To verify, Netflix may ask you to verify your identity and that you authorized the agent.
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Authorized Agents. You have the right to exercise the rights described in this section using an authorized agent acting on your behalf. They can submit a request on your behalf to privacy@netflix.com along with a statement, certifying as may be required, that the agent is authorized to act on your behalf. In order to verify the request, we may ask you to verify your identity and your authorization of the agent to make requests on your behalf.
Qualifications & exceptions
Netflix "may" ask you to verify your identity and the agent's authorization.
Not stated here
The linked help article describing the verification process is not supplied.
Account & Service Control · Restriction or exception
Netflix says it cannot verify access or deletion requests from people without a Netflix account
Depending on how you interact with Netflix, it may be unable to respond to some requests, such as access or deletion. Because it collects only limited information about people without an account, Netflix says it cannot verify requests from non-account holders to the standard US State Privacy Laws require.
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Depending on how you interact with the Netflix service, we may not be able to respond to certain requests, including, for example, the right to access or delete personal information. Because we only collect limited personal information about individuals without an account, we are unable to verify requests from non-account holders to the standard required by the US State Privacy Laws.
Qualifications & exceptions
Applies to people who interact with Netflix without an account.
Not stated here
The statement does not say whether any alternative route exists for non-account holders.