Account & Service Control · Restriction or exception
The services are for adults using them personally, not for business
The services are intended for personal, non-commercial use by individual consumers. By accessing or using the services or websites, including registering an account, you state and guarantee that you are at least 18, that you are acting as a consumer and not for a business, trade or profession, that you will follow the Terms and applicable local, state, national and international laws, and that you have the full capacity and rights to enter the Terms.
Supporting quotations
The Services are intended for personal, non-commercial use by individual consumers.
you are eighteen (18) or more years of age
you are acting as a consumer and not on behalf of, or for the purposes of, any business, trade, profession, or other commercial activity
you will use the Services/Websites in accordance with the Terms and all applicable local, state, national, and internal laws, rules, and regulations
Qualifications & exceptions
These are representations and warranties you give by accessing or using the services, including by registering an account.
Not stated here
The text does not say what happens if a user is under 18 or uses the service for business beyond the general enforcement rights described elsewhere.
Account & Service Control · Restriction or exception
You must create an account and keep your information accurate
To use any of the services you must set up an account by providing certain information, such as your email address and password. You are responsible for making sure everything you provide is complete, accurate, true to the facts and kept up to date.
Supporting quotations
To access and use any of our Services, you must set up an Account by providing certain information (such as your email address and password).
It is your responsibility to ensure that all the information you provide is complete, accurate, true to the facts, and kept up to date.
Qualifications & exceptions
The email address and password are given as examples ("such as"); the full list of required information is not stated.
Not stated here
What other account information may be required is not stated in this text.
Account & Service Control · Restriction or exception
Accounts may not be transferred or commercially exploited
The clause headed "No sharing of Accounts" says you may not transfer or otherwise commercially exploit your account. The sentence under the heading is narrower than the heading: it speaks of transfer and commercial exploitation, and does not itself say whether you may let family or friends use your login or how many devices you may connect.
Supporting quotations
No sharing of Accounts.
You may not transfer or otherwise commercially exploit your Account.
Qualifications & exceptions
A broader prohibition on selling or making the account available to third parties appears in the prohibited-use list.
Not stated here
Device or simultaneous-connection limits are not stated in these General Terms.
Whether non-commercial sharing of a login is prohibited is not stated in the sentence under the heading.
Account & Service Control · User right or choice
You can see billing history and get invoices in your account
You can view your billing history and manually generate receipts and invoices at any time in your account: log in, open "Billing", go to the "Billing history" tab and click "Get invoice". For payment questions you are pointed to the "Contact us" section.
Supporting quotations
You can view your billing history and manually generate the receipts and invoices for our Services at any time in your Account
log in to your Account, open the "Billing" section, go to the "Billing history" tab, and click "Get invoice"
Account & Service Control · Procedure
To stop auto-renewal of a subscription bought on Nord's websites, use the Billing section
If you bought an auto-renewing subscription on Nord's websites you can stop it from renewing at any time from your Nord account: log in, open "Billing", choose "Cancel Auto-renewal" and confirm by clicking "Cancel Auto-renewal" again.
Supporting quotations
If you have purchased an automatically renewing Subscription on our Websites and would like to stop it from automatically renewing, you can do so at any time from your Nord Account
log in to your Account, open the "Billing" section, choose "Cancel Auto-renewal", and confirm the cancellation by clicking "Cancel Auto-renewal"
Account & Service Control · Permission or license
Nord can suspend or end accounts or services at its sole discretion for violations
Your access to the services and websites is subject to the Terms and all applicable laws. Nord reserves the right, at any time and in its sole discretion, to suspend and/or terminate the accounts and/or services of users who violate applicable laws or the Terms, whether the violation is repeated or a single instance, with or without notice. The clause refers readers to the "Suspension and termination" section for more information.
Supporting quotations
Your access to and use of the Services and Websites is subject to the Terms and all applicable laws, rules, and regulations.
We reserve the right to, at any time and in our sole discretion to suspend and/or terminate the Accounts and/or Services (with or without notice) of any users who violate any applicable laws or the Terms, whether it is a repeated violation or a single instance.
For more information, please read the "Suspension and termination" section.
Qualifications & exceptions
The clause itself points to the separate Suspension and termination section for further rules; see the cards for that section.
Account & Service Control · Procedure
You are encouraged to report violations, and Nord may act at its sole discretion
Nord encourages you to promptly notify it of violations of the Terms by Nord users or third parties, using the details in the "Contact us" section. In case of such violations Nord may take appropriate action at its sole discretion.
Supporting quotations
We encourage you to promptly notify us about any violation of the Terms by Nord users or third parties
we may take appropriate action at our sole discretion
Not stated here
The text does not say whether Nord responds to a report or what action it takes.
Account & Service Control · Permission or license
Nord may suspend or end your account for failed payment, rule breaches or legal requirements
Nord may suspend (while clarifying or investigating your actions) or terminate your account and/or access to the services if: it cannot charge you for an auto-renewed subscription; it has justified reason to believe you breached the "Prohibited and restricted use" section; it has justified reason to believe you breached applicable laws; or it is required to by law or a competent authority, for example where providing the services becomes unlawful in your country of residence or a final court judgment is issued in relation to your use. Earlier clauses also reserve a broader right to modify, suspend or terminate access at any time.
Supporting quotations
We may suspend (while clarifying or investigating your actions) or terminate your Account and/or your access to the Services if (i) we cannot charge you for an auto-renewed Subscription
(ii) we have justified reason to believe that you have breached "Prohibited and restricted use" section
(iii) we have justified reason to believe that you have breached any applicable laws
(iv) we are required to do so by the law or a competent authority (e.g., where the provision of the Services becomes unlawful in your country of residence or a final court judgment is issued in relation to your use of our Services, Software, or Websites)
we reserve the right to modify, suspend, or terminate access to the Services (or any functionality comprising a part of the Services) at any time
Qualifications & exceptions
Suspension is described as temporary "while clarifying or investigating", while termination ends the account or access.
The warranty-disclaimer section separately reserves the right to modify, suspend or terminate access to the services at any time.
Account & Service Control · Company commitment
Where warranted, Nord gives you a chance to fix the issue before suspension or termination
If the situation warrants, Nord says it will give you a reasonable opportunity to fix the issue before suspending or terminating your account or access. If your account has been suspended you must contact Nord for further information. Nord may, but has no obligation to, suspend your account for a reasonable period before terminating it permanently.
Supporting quotations
If the situation warrants, we will give you a reasonable opportunity to fix the issue before suspending or terminating your Account and/or your access to the Services.
if your Account has been suspended, you must contact us for further information
We may (but have no obligation to) suspend your Account for a reasonable period of time before we terminate it permanently.
Qualifications & exceptions
The opportunity to fix applies only "if the situation warrants"; Nord decides when that is.
Not stated here
The text does not say how long a reasonable opportunity or period lasts.
Nord usually gives notice first, but not when you endanger others, cannot be reached or the law requires
Nord says it will usually send prior notice before suspending or terminating your account or access. It says it will be unable to give notice before terminating access in limited circumstances: if you are in material breach of the "Prohibited and restricted use" section or applicable laws in a way that immediately and seriously endangers Nord or a third party or disrupts the services; if Nord cannot send notice because you have not provided or properly updated your contact details; or if it cannot notify you because of legal requirements or orders of competent authorities.
Supporting quotations
Usually, we will send you a prior notice before suspending or terminating your Account and/or your access to the Services.
(i) if you are in material breach of "Prohibited and restricted use" section or any applicable laws in such a way as to immediately and seriously endanger us and/or any other third party, or to cause disruption to our Services
(ii) if we are unable to send you notice because you have not provided (or properly updated) your contact details
(iii) if we are unable to notify you due to the requirements of law and/or orders of the competent authorities
Qualifications & exceptions
The notice promise is "usually", not always, and the three exceptions are stated as limited circumstances for terminating access.
Account & Service Control · Restriction or exception
A suspension or termination applies to you personally, not just to one account
Any suspension or termination of your account and/or access applies to you personally. You may not access the services through any other account that you own or create, or through accounts owned or created by others.
Supporting quotations
Any suspension or termination of your Account and/or your access to the Services by Nord applies to you personally.
You may not access our Services through any other Account that you own or create, or through Accounts owned or created by others.
You can end your services contract at any time; refunds follow the refund policy
As set out in the automatic renewal cancellation and refund policy, you may terminate your services contract at any time and, if applicable, request a refund. Refund eligibility is limited: the Money-Back Guarantee covers the first thirty days, and cancelling auto-renewal later does not refund the remaining period. For information on deleting your account, the text points to the Privacy Policy.
Supporting quotations
you may terminate your Services contract at any time and, if applicable, request a refund
For information on deleting your Account, please refer to our Privacy Policy.
within thirty (30) days following your purchase of our Services
you will not be refunded the remaining duration of your Subscription
Qualifications & exceptions
A refund is available only "if applicable" under the refund rules.
Not stated here
How account deletion works is in the Privacy Policy, which is not supplied.
Account & Service Control · Restriction or exception
After suspension or termination you lose access, your licence ends and you must delete the Software
On suspension or termination of your account or services under the Terms, you lose access to the services and must stop using the Software. When your subscription expires or on any termination under the Terms, the licence granted in the "License terms; intellectual property" section, and any other licences, end immediately without further notice. You must then stop using the Software and services and delete, destroy or return all copies of the Software in your possession or control.
Supporting quotations
Upon suspension or termination of your Account and/or Services under the Terms, you will lose access to the Services and you shall cease all use of the Software.
Upon the expiration of your Subscription or any termination under the Terms, the License granted in "License terms; intellectual property" section and any other licenses (if any) will immediately terminate without further notice from us.
delete, destroy, or return all copies of the Software in your possession or control
Not stated here
The text does not say what happens to account data or content on termination; account deletion is referred to the Privacy Policy.
Account & Service Control · User right or choice
You agree to receive notices electronically and must keep your contact details current
You may send notices and requests to Nord through customer support. You agree to receive communications from Nord electronically, for example by email, through its applications and customer support platforms, and consent that these have the same legal power as writing. Nord may communicate with you about the provision, changes or additions to the services or for other purposes that are reasonable or required by law. You agree to be respectful and kind with support representatives, to give accurate data and to update your contact details in your account immediately if they change. Nord is not liable if you do not receive notices because you failed to update your contact details.
Supporting quotations
You may provide notices, requests, information, and other communications to Nord via our customer support.
You agree to receive communications from us electronically (e.g., by email, through our applications, and customer support platforms) and consent that such notifications will have the same legal power as communication in writing.
We may communicate with you in order to advise you about the provision, changes, or additions to the Services, or for other purposes that are reasonable or required by the applicable law.
to update your contact details in your Account immediately if they change
Nord shall not be held liable for you not receiving certain notices regarding the Services if you fail to update your contact details.
Qualifications & exceptions
Nord may use the electronic channels "for other purposes that are reasonable or required by the applicable law", which is broader than service notices.
Not stated here
The text does not say whether you can opt out of non-essential communications.
Account & Service Control · Procedure
Questions about the Terms go to support@nordaccount.com
If you have questions about the Terms, you can contact Nord at support@nordaccount.com. You may also send notices, requests and other communications to Nord through its customer support.
Supporting quotations
If you have questions regarding the Terms, please contact us at support@nordaccount.com.
You may provide notices, requests, information, and other communications to Nord via our customer support.
Account & Service Control · Restriction or exception
No selling, reselling, transferring or commercially exploiting the services, subscription or account
You may not sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the services, your subscription or your account in any way.
Supporting quotations
sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Services, Subscription, and/or Account in any way
Qualifications & exceptions
"Or otherwise ... make available to any third party" follows the commercial-exploitation wording, so its reach to non-commercial sharing is not spelled out.
Not stated here
Whether giving a third party free access to your account is prohibited is not settled by the wording.
Account & Service Control · Restriction or exception
No consistently disrespectful, threatening or malicious behavior toward Nord support or staff
You may not consistently demonstrate disrespectful, threatening, offensive and/or malicious behavior when communicating with Nord customer support and/or other employees.
Supporting quotations
consistently demonstrate disrespectful, threatening, offensive, and/or malicious behavior when communicating with Nord customer support and/or other employees
Qualifications & exceptions
The wording is "consistently demonstrate", so it describes a pattern rather than a single remark.
Account & Service Control · Restriction or exception
No using the services if you have been prohibited or your account has been suspended or terminated
You may not access and use the services if you have been, or are, prohibited from accessing them, or if your account has been suspended or terminated for any reason.
Supporting quotations
access and use the Services if you have been (or are) prohibited to access the Services, or if your Account has been suspended or terminated for any reason
Qualifications & exceptions
"For any reason" is not limited to violations of the Terms.