24 of 138 cards in Charges & Financial Obligations
Charges & Financial Obligations · Restriction or exception
Purchases are for end users only, no resale
Purchases are intended for you as the end user only and are not authorized for resale without Oura’s express authorization. Oura may refuse or cancel your order if it suspects you are buying Services for resale.
Supporting quotations
Purchases are intended for you as the end user only and are not authorized for resale, without the express authorization of ŌURA.
We reserve the right to refuse or cancel your order if we suspect you are purchasing Services for resale.
Qualifications & exceptions
Oura can act on suspicion alone
Charges & Financial Obligations · Permission or license
Special-eligibility discounts are decided by Oura and can be changed or ended without notice
Oura may offer special pricing to groups such as students, educators, first responders and healthcare professionals. Eligibility is determined solely by Oura and its partners, and Oura may modify, suspend or terminate these discount programs, or change the eligible categories, at any time and without prior notice. Verification does not guarantee a discount if the program has been modified or discontinued.
Supporting quotations
ŌURA may offer special pricing or discounts to certain groups (e.g., students, educators, first responders, and healthcare professionals). Eligibility for these programs is determined solely by ŌURA and its partners.
ŌURA reserves the right to modify, suspend, or terminate these discount programs, or change the categories of eligible individuals, at any time and without prior notice.
Verification of eligibility does not guarantee a discount if the program has been modified or discontinued.
Qualifications & exceptions
Groups named are examples (“e.g.”)
No prior notice required for changes
Charges & Financial Obligations · Restriction or exception
Verified discounts are personal, non-transferable and not stackable; fraudulent use can be revoked
Discounts through ID.me verification are for the personal use of the verified individual only. They are non-transferable and may not be used to buy products for others, including gifts, or for resale. Suspected fraudulent use or a violation of these terms may lead to immediate revocation of the discount and cancellation of your order. Special eligibility discounts cannot be combined with other promotional codes, site-wide sales or other discount programs, other than Promotional Offers Oura expressly says may be combined; in a site-wide sale the greater of the two discounts may apply but they do not stack.
Supporting quotations
Discounts provided through the ID.me verification program are for the personal use of the verified individual only. These discounts are non-transferable and may not be used to purchase products for others, including as gifts, or for resale.
Any suspected fraudulent use or violation of these terms may result in the immediate revocation of the discount and/or cancellation of your order.
Special eligibility discounts cannot be combined with any other promotional codes, site-wide sales, or other discount programs, other than Promotional Offers that we expressly state may be combined. In the event of a site-wide sale, the greater of the two discounts may be applied, but they will not stack.
Qualifications & exceptions
Revocation can be triggered by suspicion alone
Exception to stacking: Promotional Offers expressly stated as combinable
Charges & Financial Obligations · Company practice
Subscriptions renew automatically and are charged the first day of each term
A Subscription term may be monthly, annual or another length, and may include a prepaid, promotional or organization-paid period followed by an automatically renewing term, as described when you buy. It renews for further terms until you cancel or Oura suspends or terminates it. Unless Oura indicates otherwise, your payment method is charged on the first day of each Subscription Term for the fee plus taxes and other charges. Where the law requires, Oura will send a renewal notice within the legally required timeframe identifying the Subscription, the charges, the renewal date where applicable and how to cancel, in a form you can retain. Renewal is at the price then in effect, subject to the fee-change notice: Oura may change Fees from time to time, will communicate Subscription Fee changes in advance of the effective date and within the timeframe required by law, applies the new Fee to terms beginning on or after that date, lets you cancel before then to avoid it, and obtains your affirmative consent first where the law requires it.
Supporting quotations
Your Subscription will automatically renew for additional Subscription Terms until your Subscription is cancelled by you, or suspended or terminated by ŌURA.
Unless otherwise indicated by us, your designated payment method will be charged the first day of each Subscription Term for the Subscription fee plus any applicable taxes and other charges.
Where required by applicable law, and within the timeframe that law requires, we will send you notice before a Subscription Term renews while your Subscription remains active.
Renewal will occur at the price then in effect for the Paid Service, subject to the fee change notice described below.
ŌURA will communicate any Subscription Fee changes to you in advance of the effective date and within the timeframe required by applicable law.
The new Fee will apply to Subscription Terms beginning on or after its effective date. You may cancel your Subscription at any time before that effective date to avoid the new Fee. Where applicable law requires your affirmative consent to a change in the Fee, we will obtain that consent before charging the new Fee.
Qualifications & exceptions
Renewal notice is promised only where applicable law requires it
Price is the price in effect at renewal
New Fee applies to terms beginning on or after its effective date; affirmative consent only where applicable law requires it
Not stated here
What notice, if any, applies where no law requires one is not stated
The length of advance notice for a fee change is set by applicable law, not stated
Charges & Financial Obligations · Restriction or exception
Cancelling stops future charges only; no refund of paid Fees except a Cooling-Off Period
When you cancel a Subscription you cancel only future charges. Except for an applicable Cooling-Off Period, you are not entitled to a full or pro-rated refund of previously paid Fees, and you get no refund for the current term you paid for, though you keep full access until the end of that term.
Supporting quotations
When you cancel a Subscription, you cancel only future charges for your Subscription. Except for an applicable Cooling-Off Period, as defined below, you are not entitled to the refund of any previously paid Fees, whether full or pro-rated.
You will not receive a refund for the current Subscription Term you paid for, but you will continue to have full access to that Subscription until the end of that current Subscription Term.
Qualifications & exceptions
Exception: an applicable Cooling-Off Period (described in the next provision)
Access continues to the end of the paid term
Charges & Financial Obligations · Permission or license
Oura may give credits to some or all users at its sole discretion
At any time and for any reason Oura may provide a refund, discount or other consideration (credits) to some or all users. The amount, form and decision are in its sole and absolute discretion, and giving credits once does not entitle you to credits in future similar cases or oblige Oura to provide them.
Supporting quotations
At any time for any reason, we may provide a refund, discount, or other consideration (“credits”) to some or all of our users. The amount and form of such credits, and the decision to provide them, are in our sole and absolute discretion.
The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future.
Qualifications & exceptions
Sole and absolute discretion
Charges & Financial Obligations · User right or choice
Immediate access waives withdrawal rights; 14-day Cooling-Off refund for customers outside the US
When you buy or convert to a paid Subscription you expressly request that Oura begin providing the digital content and Services immediately on activation, and you acknowledge you lose your right of withdrawal once Oura begins providing the Paid Services. If you reside outside the United States and change your mind, subject to applicable law you may be entitled to a full refund within fourteen days (the Cooling-Off Period), provided you have not logged in or otherwise redeemed or started to use the Services as a subscriber during that period.
Supporting quotations
When you purchase or convert to a paid Subscription, you expressly request and agree that we begin providing the digital content and Services immediately upon activation of your paid Subscription. You acknowledge that, by agreeing, you lose your right of withdrawal once we begin providing the Paid Services.
If you reside outside the United States and change your mind about your purchase, subject to applicable law, you may be entitled to receive a full refund within fourteen (14) days (the “Cooling-Off Period”), provided that you have not logged in or otherwise redeemed or started to use the Services as a subscriber during the Cooling-Off Period.
Qualifications & exceptions
Cooling-Off Period applies to residents outside the United States
Subject to applicable law; “may be entitled”
Not available if you logged in, redeemed or started using the Services as a subscriber during the period
Not stated here
Whether any equivalent refund right exists for US residents is not stated in this passage
Charges & Financial Obligations · Company practice
Free trials convert to paid Subscriptions automatically unless cancelled a day early
Oura may offer free trials of certain Subscriptions. Fees are charged automatically when a trial ends. Before you enroll Oura says it will disclose the trial length, the fee that will be charged when it ends, the billing frequency and how to cancel, and obtain your consent. Where the law requires, it will also send a reminder before the trial expires. Unless you cancel at least one day before the trial ends, Oura or its payment processor will bill your payment method on a recurring basis for as long as the Subscription continues, so you must cancel before the trial ends to avoid charges.
Supporting quotations
Subscription Fees are charged automatically when a free trial ends. Before you enroll, we will disclose the length of the free trial or promotional period, the Subscription fee that will be charged when it ends, the billing frequency, and how to cancel, and we will obtain your consent to those terms.
Where required by applicable law, and within the timeframe that law requires, we will also send you a reminder before the free trial or promotional period expires, stating the fee that will then be charged, the billing frequency, and how to cancel.
Unless you cancel your Subscription at least one day prior to the end of your free trial by taking the steps outlined above, when your free trial ends, we or our third-party payment processor will bill your designated payment method on a recurring basis for your Subscription fee, plus any applicable taxes and other charges, for as long as your Subscription continues.
Qualifications & exceptions
Reminder before trial expiry only where applicable law requires it
Cancel at least one day before the trial ends
Charges & Financial Obligations · Company practice
Prepaid, bundled, promotional or organization-paid Subscriptions roll into renewing Subscriptions
If your Subscription is prepaid for a fixed period, included with a Product purchase, provided under a Promotional Offer or paid for by an organization, Oura says it will disclose when you enroll or activate the date that period ends, the Subscription Term and Fee that will apply afterwards, and how to cancel. Unless you cancel before the period ends, it continues as an automatically renewing Subscription and your payment method is charged on each renewal date. Where the law requires, Oura will send a reminder before the period ends.
Supporting quotations
If your Subscription is prepaid for a fixed period, included with a Product purchase, provided under a Promotional Offer, or paid for by an organization on your behalf, we will disclose to you when you enroll or activate your Subscription the date on which that period ends, the Subscription Term and Fee that will apply after it ends, and how to cancel.
Unless you cancel before that period ends, your Subscription will continue as an automatically renewing Subscription on the applicable terms, and your designated payment method will be charged on each renewal date.
Qualifications & exceptions
Applies to prepaid, bundled, promotional and organization-paid periods
Reminder only where applicable law requires
Not stated here
Where an organization has paid, who is charged at renewal is not stated beyond “your designated payment method”
Charges & Financial Obligations · Company practice
Fees are billed monthly or annually, due on receipt, recurring and subject to change; you pay applicable taxes
Your payment information is processed and stored through a third-party payment processor, and paid account holders must keep at least one valid payment method. Fees are calculated and billed monthly or annually depending on your choice, are due immediately on receipt and are subject to change. You accept responsibility for all recurring charges before cancellation, and Fees are charged to your saved payment method on the monthly or yearly anniversary of the initial purchase date. You are solely responsible for applicable taxes and are charged taxes when required by law.
Supporting quotations
Your payment information will be processed and stored through a third-party payment processor. All paid account holders must maintain at least one valid payment method for payment of Fees, which are described in more detail during checkout.
All Fees are calculated and billed to you on a monthly or annual basis depending upon your choice, and are due immediately upon receipt and are subject to change. You acknowledge that Fees have a recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
Fees shall be charged or debited from the saved, designated payment method on the day of the monthly or yearly anniversary of the initial purchase date.
You are solely responsible for all applicable taxes, and will be charged for taxes when required by law.
Qualifications & exceptions
Billing cycle is monthly or annual, by your choice
Charged on the anniversary of the initial purchase date; the Subscription provisions say the first day of each Subscription Term, “unless otherwise indicated by us”
Not stated here
The two timing statements (anniversary of the initial purchase date versus first day of each Subscription Term) are not reconciled in the text
Cross-references
contrast (model-proposed): Subscriptions renew automatically and are charged the first day of each term — contrast: The billing provisions say Fees are charged on the monthly or yearly anniversary of the initial purchase date, while the Subscription provisions say the payment method is charged the first day of each Subscription Term unless Oura indicates otherwise; the text does not reconcile the two.
Charges & Financial Obligations · Restriction or exception
Oura may end an unused free-trial Subscription after six months and refund only the Product price
If you have not logged in or otherwise used the Services for six months or longer after buying or receiving a Product during a free trial, Oura reserves the right to terminate your Subscription, cancel any pending purchases and refund only the Product purchase price. You are not entitled to a refund for the value of the Subscription during the free trial.
Supporting quotations
In the event that you have not logged in or otherwise used the Services for six (6) months or longer following purchase or receipt of a Product during a free trial, we reserve the right to terminate your subscription, cancel any pending purchase(s), and refund you the purchase price of the Product only. You will not be entitled to a refund for the value of the Subscription during the free trial.
Qualifications & exceptions
Six months or longer without logging in or otherwise using the Services
Applies to a Product bought or received during a free trial
Refund is of the Product purchase price only
Charges & Financial Obligations · Context
California notice: charges are as shown on the pricing page at the time of purchase
The charges for the Services are as set forth in the applicable subscription or pricing page at the time of purchase and as further described in the Terms.
Supporting quotations
The charges for the Services are as set forth in the applicable subscription or pricing page at the time of purchase and as further described herein.
Qualifications & exceptions
Applies to California users’ notice
Not stated here
The pricing pages are not part of this document
Charges & Financial Obligations · Company commitment
Canada and the UK: Oura delivers Products duty paid and charges local tax
For Canada and the UK, Oura delivers Products under a Delivered Duty Paid (DDP) Incoterm. Oura is responsible for importing and delivering Products to the named place in the buyer’s country and for paying all import costs, charges tax at the applicable rate based on the delivery address, and issues a compliant tax invoice for local indirect taxes as required by local law.
Supporting quotations
ŌURA will deliver the Products under a Delivered Duty Paid (“DDP”) Incoterm. ŌURA is responsible for importing and delivering Products to the named place in the country of the buyer. ŌURA is responsible for paying all costs related to the import of the Products into the country of the buyer and will charge tax at the applicable rate based on the delivery address for the Products.
ŌURA will issue a compliant tax invoice for any local indirect taxes due on the sale, as required under local law.
Qualifications & exceptions
Applies under the heading “Canada and the UK”
Charges & Financial Obligations · Company practice
EU and USA: Oura fulfils from local distribution centers and charges tax by delivery address
For the European Union and the USA, Oura fulfils Products from local distribution centers to the named place in the buyer’s jurisdiction and charges tax at the applicable rate based on the delivery address in accordance with local rules.
Supporting quotations
ŌURA will fulfil Products from local distribution centers to the named place in the respective jurisdiction of the buyer. ŌURA will charge tax at the applicable rate based on the delivery address for the Products in accordance with the local rules.
Qualifications & exceptions
Applies under the heading “The European Union and USA”
Charges & Financial Obligations · Restriction or exception
Elsewhere: Oura delivers DAP; you pay import costs and no tax is collected for you
For countries not listed, Oura delivers Products under a DAP Incoterm with title transferring to the buyer immediately before importation. Oura pays for carriage to the named place outside the buyer’s country but is not responsible for importing the Products into the buyer’s country or delivering them to the named place there. The buyer is responsible for all costs related to the import of the Products, and Oura will not facilitate the collection of any taxes on the buyer’s behalf.
Supporting quotations
ŌURA will deliver the Products under a DAP Incoterm with title transferring to the buyer immediately prior to importation. ŌURA pays for the carriage to the named place outside the country of the buyer, but is not responsible for importing the Products into the country of the buyer and delivering the Products to the named place in the country of the buyer.
The buyer is responsible for all costs related to the import of the Products. ŌURA will not facilitate the collection of any taxes on the buyer’s behalf.
Qualifications & exceptions
Applies under the heading “Outside the Countries Listed Above”
Title transfers immediately before importation
Charges & Financial Obligations · Permission or license
Oura decides which Services cost money and can change or end Paid Services
Paid Services are Services Oura makes available only on payment of Fees, whether as a one-time purchase (including Products and Pre-Orders) or as a Subscription, meaning access to specified Paid Services for recurring Fees, including free-trial, prepaid, promotional or organization-paid periods. Oura may change, suspend or discontinue Paid Services at any time for any reason and has sole discretion over which Services or portions require payment. Oura and its service providers may also change Services, features and prices at any time and for any reason in their sole discretion.
Supporting quotations
“Paid Services” means those Services that ŌURA makes available only upon payment of Fees, whether as a one-time purchase (including Products and Pre-Orders) or as a Subscription.
Subscription means access to specified Paid Services pursuant to Subscription Terms (as defined in Section V. below) in exchange for your payment of recurring Fees, including any free-trial, prepaid, promotional, or organization-paid period.
We may make changes to, suspend, or discontinue Paid Services at any time for any reason, and ŌURA reserves the sole discretion to determine which Services or portions thereof require payment.
ŌURA and its third-party service providers may make improvements and/or changes in the Services, features, and prices described at any time and for any reason in its sole discretion.
Qualifications & exceptions
“Any time” and “any reason”
Sole discretion over which Services or portions require payment
Not stated here
This passage does not say whether a change to a Paid Service entitles you to a refund; see the refund and fee-change terms
Charges & Financial Obligations · Company practice
Pre-orders are charged when placed, with no shipping date guarantee
Paid Services may include pre-ordered Products that will be produced for you in the future. You are charged the Pre-Order fee when you place the Pre-Order. The shipping date depends on factors including when you paid and Oura’s manufacturing schedule, and there is no shipping date guarantee for Pre-Orders.
Supporting quotations
You will be charged a Pre-Order fee when placing your Pre-Order.
The actual date for shipping any accepted Pre-Order will depend on a variety of factors, including but not limited to, the date of payment of your Pre-Order fee and the manufacturing schedule of ŌURA. There is no shipping date guarantee for Pre-Orders.
Qualifications & exceptions
Charged at the time of placing the Pre-Order, not at shipment
“Accepted” Pre-Orders only
Not stated here
Cancellation or refund of a Pre-Order that is delayed is not addressed here
Charges & Financial Obligations · Restriction or exception
You agree to pay all Fees and taxes incurred before termination or cancellation
You agree to pay all applicable fees for Paid Services, including monthly subscription fees, user fees, offering fees and any other fees, charges or costs you agree to during checkout (Fees), and all applicable taxes incurred before the Agreement is terminated or cancelled.
Supporting quotations
You agree to pay all applicable fees for Paid Services including, without exclusion, any monthly subscription fees, user fees, and offering fees and any other fees, charges, or costs that you agree to purchase as part of the Paid Services during the checkout process (“Fees”).
You agree to pay all Fees and all applicable taxes incurred prior to termination or cancellation of this Agreement.
Qualifications & exceptions
Fees include any charges you agree to during checkout
Obligation covers amounts incurred before termination or cancellation
Charges & Financial Obligations · Company practice
Promotional Offers are discretionary, can differ between customers, and have no cash value
Oura may offer promotional credits, vouchers, discounts, free or reduced shipping or other benefits at its sole discretion. Offers may go to some customers and not others, including on a randomized basis for testing and product development, and may be limited in time, quantity or eligibility. An offer does not change the standard price, and another customer receiving an offer does not entitle you to it. Unless stated otherwise when presented, offers have no cash value, are non-transferable, cannot be redeemed for cash and cannot be applied retroactively to a completed order. Each offer’s own terms are disclosed when it is presented and control over these Terms if they conflict.
Supporting quotations
Promotional Offers are made at our sole discretion, may be made available to some Customers and not others, including on a randomized basis for testing and product development purposes, and may be limited in time, quantity, or eligibility.
A Promotional Offer does not change the standard price of any Product or Paid Service, and the availability of a Promotional Offer to another Customer does not entitle you to that or any other Promotional Offer.
Unless we state otherwise when the offer is presented, Promotional Offers have no cash value, are non-transferable, may not be redeemed for cash, and cannot be applied retroactively to a completed order.
The specific terms and conditions applicable to each Promotional Offer will be disclosed to you when the Promotional Offer is presented, and those terms and conditions control to the extent they conflict with these Terms.
Qualifications & exceptions
Defaults apply “unless we state otherwise when the offer is presented”
Randomized availability is for testing and product development
Not stated here
The terms of any particular offer are not in this document
Charges & Financial Obligations · Restriction or exception
Refunds on orders with Promotional Offers are limited; offers can be revoked for fraud or abuse
If an order placed with a Promotional Offer is cancelled or a Product is returned, any refund is limited to the amounts you actually paid. Oura may withhold, revoke or reverse a Promotional Offer, and cancel any associated order, where it reasonably believes the offer was obtained or used through fraud, abuse or a violation of the Agreement.
Supporting quotations
If an order placed with a Promotional Offer is cancelled or a Product is returned, any refund will be limited to the amounts you actually paid.
We may withhold, revoke, or reverse a Promotional Offer, and cancel any associated order, where we reasonably believe it has been obtained or used through fraud, abuse, or in violation of this Agreement.
Qualifications & exceptions
Refund limit applies to orders placed with a Promotional Offer
Revocation requires a reasonable belief of fraud, abuse or violation
Not stated here
No separate return or order-cancellation policy appears in this document, so whether and how a returned Product is refunded is not stated here
Charges & Financial Obligations · Permission or license
You authorize charges to your payment method and Paid Services can be suspended if it fails
You authorize Oura to charge your designated payment method for Paid Services. By providing a payment method you represent and warrant that you are authorized to use it and that you authorize Oura or its third-party payment processor to charge the total of your purchase, including applicable taxes and other charges. If the payment method cannot be verified, is invalid or is otherwise unacceptable, the Paid Service may be suspended or cancelled, and you must resolve any problem to continue using the Service.
Supporting quotations
You authorize ŌURA to charge your designated payment method for Paid Services. By providing an acceptable payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your purchase, including any applicable taxes and other charges.
If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your Paid Service may be suspended or canceled. You must resolve any problem we encounter in relation to the payment method you provide in order to proceed with your use of the Service.
Qualifications & exceptions
Charges can be made by Oura or its third-party payment processor
Charges & Financial Obligations · Company practice
Billed amounts can change with promotions, taxes and currency exchange rates
If you accept a Promotional Offer or change your Paid Services, the Fees, taxes and amounts billed may vary. Billing amounts may also vary because of changes in applicable taxes or currency exchange rates, and you authorize Oura or its third-party payment processor to charge your payment method for the corresponding amount.
Supporting quotations
If you accept a Promotional Offer or make changes to your Paid Services, the Fees, taxes, and amounts billed may vary. Billing amounts may also vary due to changes in applicable taxes or currency exchange rates. You authorize us or our third-party payment processor to charge your payment method for the corresponding amount.
Qualifications & exceptions
Your authorization extends to the varied amount
Not stated here
No notice period for these variations is given in this passage
Charges & Financial Obligations · Restriction or exception
No refunds unless required by law; discounts do not stack; payment duty survives termination
Refunds will not be issued unless required by law. Except as stated when an offer is presented, individual discounts cannot be combined or stacked with other discounts. The payment obligation survives termination or cancellation of the Agreement.
Supporting quotations
Refunds will not be issued unless required by law. Except as we expressly state when an offer is presented, individual discounts may not be combined or stacked with any other discount. This payment obligation shall survive termination or cancellation of this Agreement.
Qualifications & exceptions
Refund rule is stated as a general rule with a legal-requirement exception
Cancelling a Subscription and the Cooling-Off Period have their own, narrower refund statements in the Subscriptions section
Not stated here
No separate return or order-cancellation policy appears in this document, so how this general no-refund statement applies to returned Products is not stated here
Charges & Financial Obligations · Company practice
Financing through a third-party payment processor has its own terms and interest can come due early
If you finance a purchase through Oura’s third-party payment processor and an item in your order has an extended ship date, loan payments, including interest, may be due before all items ship. Financing is subject to the processor’s terms, and information submitted to secure financing is subject to the processor’s privacy policy. You may not receive a rebate of interest that already accrued on an amount that is later refunded.
Supporting quotations
If you choose to finance a purchase through our third-party payment processor and one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before we ship all of the items.
Please note that financing with our third-party payment processor is subject to their terms and information submitted to them to secure financing is subject to their privacy policy. You may not receive a rebate of any interest that may have already accrued on an amount that is later refunded.
Qualifications & exceptions
Applies only if you choose to finance a purchase
Applies where an order has an extended ship date
Not stated here
The processor and its terms are not identified or supplied