Charges & Financial Obligations · Company practice
Buying merchandise: you pay price, shipping and taxes, and authorize charging your payment method
The Services may let you buy other products or services such as merchandise (called "Offerings"). You confirm that the payment information you give is accurate, current and complete, and that you have the legal right to use the payment method. When you buy an Offering you agree to pay its price plus shipping, handling and applicable taxes (the "Full Purchase Amount") and authorize the company to charge your card or other payment method for it. Amounts are in U.S. dollars unless noted. Orders are not processed until payment is received in full, and holds placed by PayPal or another payment processor are your responsibility. Subscriptions (Section 2) and Shopping with Pro (Section 10) have their own payment terms.
Supporting quotations
The Services may permit you to purchase certain other products or services, such as merchandise (“Offerings”).
all information you provide with regards to a purchase of Offerings, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete.
You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor
When you purchase Offerings, you (i) agree to pay the price for such Offerings as set forth in the applicable Service, and all shipping and handling charges and all applicable taxes in connection with your purchase (the “Full Purchase Amount”), and (ii) authorize us to charge your credit card or other payment method for the Full Purchase Amount.
Orders will not be processed until payment has been received in full, and any holds on your account by PayPal or any other payment processor are solely your responsibility.
Qualifications & exceptions
Applies to "Offerings"; Section 10 uses the separate defined term "Products" for shopping with Pro and has its own payment authorization.
Not stated here
The source does not say when during the order process the charge is made.
Charges & Financial Obligations · Permission or license
The company can discontinue, limit or refuse sales of merchandise, with or without notice
The company reserves the right, with or without prior notice and in its sole and complete discretion, to discontinue, modify or limit the available quantity of any Offering, and to refuse to allow any user to buy an Offering or to deliver Offerings to a user or a user-designated address.
Supporting quotations
We reserve the right, with or without prior notice and in our sole and complete discretion, to (a) discontinue, modify, or limit the available quantity of, any Offerings, and (b) refuse to allow any user to purchase any Offering or deliver such Offerings to a user or a user designated address.
Qualifications & exceptions
The refusal right covers any user and any delivery address; no reason is required.
Charges & Financial Obligations · Restriction or exception
Promotional codes must be used lawfully, as intended, and can be disabled or expire
The company may offer promotional, referral, discount or coupon codes that can be redeemed for discounts on benefits related to the Services or future Offerings, subject to any additional terms it sets. You agree that codes must be used lawfully and for the intended audience and purpose; may not be duplicated, sold, transferred or made available to the general public unless the company expressly permits; may be disabled or given extra conditions by the company at any time for any reason without liability; may be used only under the terms set for that code; are not valid for cash, credits or points; and may expire before you use them.
Supporting quotations
We may offer certain promotional codes, referral codes, discount codes, coupon codes or similar offers (“Promotional Codes”) that may be redeemed for discounts on benefits related to the Services or future Offerings, subject to any additional terms that the Company establishes.
(a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available by you to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by the Company;
(d) may be disabled or have additional conditions applied to them by the Company at any time for any reason without liability to the Company; (e) may only be used pursuant to the specific terms that the Company establishes for such Promotional Code; (f) are not valid for cash or other credits or points; and (g) may expire prior to your use.
Qualifications & exceptions
Each code may carry its own additional terms set by the company.
Not stated here
The individual terms for particular codes are not supplied in this source.
Charges & Financial Obligations · Permission or license
The company can change prices and details at any time and cancel orders with pricing errors
The company may at any time revise pricing, availability, specifications, content, descriptions or features of any Offering. It does not warrant that Offering descriptions are accurate, complete, reliable, current or error-free, and listing an Offering at one time does not mean it will be available later. It may correct pricing errors and cancel, in its sole discretion, orders bought at an erroneous price. Changes take effect immediately upon posting the new prices or when the customer is made aware of the pricing error.
Supporting quotations
The Company may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any Offerings.
we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free.
We reserve the right to change prices for Offerings displayed on the Services at any time, and to correct pricing errors that may inadvertently occur (and to cancel any orders in our sole discretion that were purchased with pricing errors).
All such changes shall be effective immediately upon posting of such new Offering prices to the Services and/or upon making the customer aware of the pricing error.
Qualifications & exceptions
Applies to Offerings (merchandise); subscription price changes are covered in Section 2.
Charges & Financial Obligations · Company commitment
An order confirmation is not acceptance; the company can decline any order and refunds if it cancels after billing
After you order an Offering you get an order confirmation, but that only confirms the order was received, not that the company accepted it or confirmed an offer to sell. The company may accept or decline your order at any time after receiving it, for any reason and in its sole discretion. If it cancels an order after you were already billed, it will refund the billed amount.
Supporting quotations
Once we receive your order for an Offering, we will provide you with an order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.
We reserve the right at any time after receiving your order to accept or decline your order for any reason and in our sole discretion.
If we cancel an order after you have already been billed, then we will refund the billed amount.
Qualifications & exceptions
The refund promise covers cancellations by the company after billing; the source does not address refunds when you cancel an order.
Not stated here
The source does not say how long a refund takes.
Charges & Financial Obligations · Company practice
Title passes at the carrier, orders may ship in parts, and delivery dates are not guaranteed
For physical products, title and risk of loss pass to you when the company delivers the goods to its carrier. The company may ship partial orders at no extra cost to you, and the part shipped may be charged at shipment. All orders ship with third-party couriers. Online tracking may be available through the courier's website, but the company makes no warranty that it will be, since it does not control it. Deliveries may be scheduled for a specified arrival, but the company cannot guarantee delivery by any specific date or time.
Supporting quotations
Title and risk of loss for any purchases of physical products pass to you upon our delivery to our carrier.
We reserve the right to ship partial orders (at no additional cost to you), and the portion of any order that is partially shipped may be charged at the time of shipment.
All orders are shipped using one of our third-party couriers. Online tracking may be available at our courier’s website (for example, FedEx), though we make no warranties regarding its availability because it is not under our control.
While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific date or time.
Qualifications & exceptions
Risk of loss passes to you when goods reach the carrier, before they reach you.
Charges & Financial Obligations · Restriction or exception
Total liability is capped at the greater of $100 or what you paid in the past six months
The Company Entities' total liability to you for any damages finally awarded cannot exceed the greater of $100 or the amount you paid the Company Entities, if any, in the past six months for the Services (or Offerings purchased on the Services) giving rise to the claim. These limitations apply even if the stated remedy fails of its essential purpose. The cap applies to the extent not prohibited by law, and Section 8.1.3 says some limitations may not apply under the laws of certain jurisdictions.
Supporting quotations
THE COMPANY ENTITIES’ TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00), OR THE AMOUNT YOU PAID THE COMPANY ENTITIES, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES (OR OFFERINGS PURCHASED ON THE SERVICES) GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE EXTENT NOT PROHIBITED BY LAW
IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Qualifications & exceptions
The cap is the greater of $100 or the amount paid in the past six months for the specific Services or Offerings giving rise to the claim.
Under Section 8.1.3, if the laws of certain jurisdictions (including New Jersey) apply to you, some or all of these disclaimers, exclusions or limitations may not apply and you may have additional rights.
Charges & Financial Obligations · Restriction or exception
JAMS rules set arbitration costs, but the company pays costs that would make arbitration prohibitively expensive for you
Filing, administration and arbitrator costs are governed by the JAMS Rules. If you demonstrate that costs you owe under those rules would be prohibitively more expensive than a court proceeding, the company will pay the amount the arbitrator determines is necessary to prevent that (subject to possible reimbursement as described). Fees and costs may be awarded as applicable law provides. If the arbitrator finds your claim or demanded relief is frivolous or brought for an improper purpose (measured by Federal Rule of Civil Procedure 11(b)), the JAMS Rules govern payment of all fees and you agree to reimburse the company for monies it disbursed that are otherwise your obligation under the rules.
Supporting quotations
Payment of all filing, administration, and arbitrator costs and expenses will be governed by the JAMS Rules, except that if you demonstrate that any such costs and expenses owed by you under those rules would be prohibitively more expensive than a court proceeding, the Company will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below).
Fees and costs may be awarded as provided pursuant to applicable law.
If the arbitrator finds that either the substance of your Claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS Rules. In that case, you agree to reimburse the Company for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable rules.
Qualifications & exceptions
The company's payment is capped at what the arbitrator determines is necessary and is subject to possible reimbursement.
The reimbursement duty arises only on an arbitrator finding of frivolousness or improper purpose.
Not stated here
The JAMS fee schedule is not supplied in this source.
Charges & Financial Obligations · Company commitment
If you win less than the company's last settlement offer, it pays you the offered amount
If you prevail in arbitration and are awarded less than the last written settlement amount the company offered before the arbitrator was appointed, the company will pay you the amount it offered in settlement. The arbitrator may rule on payment and reimbursement of fees or expenses at any time during the proceeding and on request by either party made within 14 days of the arbitrator's ruling on the merits.
Supporting quotations
If you prevail in the arbitration and are awarded an amount that is less than the last written settlement amount offered by the Company before the arbitrator was appointed, the Company will pay you the amount it offered in settlement.
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
Qualifications & exceptions
Applies only to written settlement offers made before the arbitrator was appointed.
Charges & Financial Obligations · Permission or license
Pro subscribers may shop third-party merchants through ProShop, and the company can refuse any user
If you subscribe to Perplexity Pro, you may be able to shop certain products offered by third-party merchants ("Merchants"; the products are "Products"), and the Perplexity Engine may facilitate buying them through the ProShop checkout. The company reserves the right, with or without prior notice and in its sole and complete discretion, to refuse to let any user buy Products through ProShop. The source mentions Perplexity Pages as also facilitating purchases, in square brackets.
Supporting quotations
If you are a subscriber to Perplexity Pro, you may have the ability to shop certain products offered by third-party merchants (“Merchants” and such products, “Products”)
the Perplexity Engine [and Perplexity Pages (as defined below)] may facilitate the purchase of such Products from Merchants through the ProShop checkout experience (“ProShop”).
We reserve the right, with or without prior notice and in our sole and complete discretion, to refuse to allow any user to purchase any Products through ProShop.
Qualifications & exceptions
The ability is described as something you "may have" for "certain" products.
"Products" and "Merchants" are separate terms from "Offerings" in Section 3.
Not stated here
"Perplexity Pages (as defined below)" appears in square brackets and is not defined anywhere in the source.
The source does not list the Merchants or Products.
Charges & Financial Obligations · Restriction or exception
To use ProShop you must link an accurate payment method you have the right to use
To use ProShop you must provide a payment method, which may be a U.S. credit or debit card, a PayPal account or another payment method the company approves. You agree it is accurate, current and complete, and you represent and warrant that you have the legal right to use it, including any credit card you provide for a transaction.
Supporting quotations
To use ProShop, you must provide a payment method, which may be a U.S. credit or debit card, PayPal account or other payment method approved by us (“Payment Method”).
You acknowledge and agree the Payment Method is accurate, current and complete. You represent and warrant that you have the legal right to use the Payment Method you provide to us or our payment processor
Qualifications & exceptions
The company decides which other payment methods it approves.
Charges & Financial Obligations · Company practice
The company fronts the purchase price for ProShop buys and then debits your payment method to be reimbursed
When you complete a ProShop transaction or buy Products using the Services, the company provides the necessary purchase funds on your behalf. It says it is not a lender, provides no loans, and charges no interest or fees on amounts advanced for ProShop purchases. At each transaction you contemporaneously authorize the company to initiate one or more debits to your payment method for the total, which includes the Products' price plus all shipping, handling and applicable taxes, to reimburse the company for purchases made on your behalf. Currency is U.S. dollars unless noted otherwise.
Supporting quotations
When you complete a transaction through ProShop or make a purchase of Products using the Services, we will provide necessary purchase funds for the purchase on your behalf pursuant to these Terms. We are not a lender and do not provide loans. We do not charge interest or fees on amounts advanced on your behalf pursuant to the purchases of Products through ProShop.
At the time of each transaction through ProShop, you contemporaneously authorize us to initiate one or more debits to your Payment Method to deduct total funds equaling the transaction amount, which includes the purchase price of the Products, plus all shipping and handling charges and all applicable taxes in connection with your purchase. These debits are for the purpose of reimbursing Company for purchases made on your behalf via ProShop.
Unless otherwise noted, all currency references are in U.S. Dollars.
Qualifications & exceptions
The no interest or fees statement is about amounts advanced for ProShop purchases; shipping, handling and taxes are still part of the total debited.
Offerings sold directly by the company are covered in Section 3 with a different authorization.
Not stated here
The source does not say when the debit occurs relative to the Merchant sale.
Charges & Financial Obligations · Company practice
You authorize retries of failed charges; you can contact the company to cancel the authorization
You can contact the company if you want to cancel the debit authorization. You also authorize the company to retry any failed authorizations, and it may use data from its partners to decide when to schedule those retries.
Supporting quotations
Please contact us if you want to cancel this authorization.
You also authorize us to retry any failed authorizations. We may use data provided to us by our partners to determine when to schedule such retries.
Qualifications & exceptions
The way to cancel is only "contact us"; the text does not say whether cancelling the authorization cancels a pending order.
Not stated here
The source does not say how many retries may be made or which partner data is used.
Charges & Financial Obligations · Procedure
For cancellations, returns and refunds on ProShop orders, go to the Merchant first
If you have an issue with a ProShop order or want to cancel, return or request a refund, you should contact the Merchant directly first. The Merchant follows its own policy on returns, refunds, cancellations, missing orders and damaged or defective items. If the Merchant confirms you are eligible for a refund, any refund is made to the payment method you originally used for the purchase.
Supporting quotations
If you have an issue with your order, would like to cancel your order or would like to initiate a return or request a refund, please contact the Merchant directly first.
The Merchant will follow their own policy on returns, refunds, cancellations, missing orders and damaged or defective items. If the Merchant confirms you are eligible for a refund, any refunds will be made to the payment method you originally used to make the purchase.
Qualifications & exceptions
This applies to ProShop orders; the subscription no-refund rule in Section 2.4 and the Section 3 order rules cover different purchases.
Not stated here
The source does not say what happens if the Merchant does not respond.
Merchant policies are not supplied.
Charges & Financial Obligations · Company practice
Paid plans: you pay fees and taxes in dollars, and non-payment ends access to the paid Services
Some Services are free. If you subscribe to a paid Service you agree to pay the applicable fees and taxes in U.S. dollars, and failure to pay results in termination of your access to the paid Services. For a recurring subscription the company may store your payment method and keep billing it to avoid interruption, and may calculate taxes from the billing information you give at purchase. Payment can be by credit card, debit card or other means the company makes available; subscriptions are not processed until payment is received in full, and holds placed on your account by another payment processor are your responsibility. These subscription payment terms are separate from the terms for buying merchandise and for shopping with Pro.
Supporting quotations
if you subscribe to any of our paid Services, you agree to pay us the applicable fees and taxes in U.S. Dollars. Failure to pay these fees and taxes will result in the termination of your access to the paid Services.
if you purchase a recurring subscription to any of the Services, we may store and continue billing your payment method (e.g. credit card) to avoid interruption of such Services, and (b) we may calculate taxes payable by you based on the billing information that you provide us at the time of purchase.
Payment can be made by credit card, debit card, or other means that we may make available. Subscriptions will not be processed until payment has been received in full, and any holds on your account by any other payment processor are solely your responsibility.
Qualifications & exceptions
The storage and continued billing permission is stated for recurring subscriptions.
Not stated here
The source does not list the fees or plans in this section.
Charges & Financial Obligations · Permission or license
The company can change plans and prices at any time, with reasonable notice
The company reserves the right to change its subscription plans or adjust prices for paid Services in any manner and at any time, in its sole and absolute discretion. Unless the Terms provide otherwise, price or plan changes take effect after reasonable notice to you. Subscriptions are payable under the payment terms in effect when the subscription becomes payable.
Supporting quotations
We reserve the right to change our subscription plans or adjust pricing for the paid Services in any manner and at any time as we may determine in our sole and absolute discretion.
Except as otherwise provided in these Terms, any price changes or changes to your subscription plan will take effect following reasonable notice to you.
All subscriptions are payable in accordance with payment terms in effect at the time the subscription becomes payable.
Qualifications & exceptions
"Reasonable notice" is not defined in this passage.
Not stated here
The source does not say how notice is given or how long reasonable notice is, or whether you can cancel without charge after a change.
Charges & Financial Obligations · Procedure
Subscriptions renew automatically at the then-current rate unless you cancel before the renewal date
A subscription renews automatically at the frequency shown on your subscription page, or monthly if none is designated, and at the then-current rates. Your payment method is charged automatically at the start of each new period for that period's fees and taxes. To avoid future charges you must cancel before the renewal date, through the settings page of your account profile or by emailing support@perplexity.ai.
Supporting quotations
your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly) and at the then-current rates, and your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period.
To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date through the settings page of your Account profile or by emailing support@perplexity.ai.
Qualifications & exceptions
Renewal is at the then-current rate, which may differ from the rate you first paid.
Not stated here
The source does not say how far before the renewal date cancellation must be made.
Charges & Financial Obligations · Restriction or exception
Subscription payments are generally nonrefundable, but access continues to the end of the paid period
Except as the Terms expressly provide or as set out in country-specific billing and consumer information pages, payments for subscriptions are nonrefundable and there are no credits for partially used periods. After you cancel, you keep access to the paid Services through the end of the subscription period already paid for. Elsewhere the Terms say that if the App fails to conform to an applicable warranty, Apple refunds the App's purchase price, if any, when you notify Apple; that applies only to App Store users and the source does not say it extends to subscriptions.
Supporting quotations
Except as expressly set forth in these Terms or in any country-specific billing and consumer information pages, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods.
Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App to you.
Qualifications & exceptions
Country-specific billing and consumer pages can override the no-refund rule.
The Apple refund relates to the App's purchase price and applies only if you use the App from the Apple App Store.
Not stated here
The country-specific billing and consumer information pages are not supplied in this source.
Charges & Financial Obligations · Procedure
When a free trial ends you are charged the current price unless you cancel; cancel at any time
If a credit card is required for your free trial, it is not charged until the trial expires. When the trial expires you will be charged the then-current subscription price for the Service. You may cancel the trial at any time while logged in by going to perplexity.ai/account/details, selecting "view details" and then "cancel subscription".
Supporting quotations
If a credit card is required, your credit card will not be charged until after your free trial expires. Upon expiration of your free trial, you will be charged the then-current subscription price for the applicable Service.
You may cancel your free trial at any time by navigating to perplexity.ai/account/details, selecting “view details” and “cancel subscription” while logged in.
Qualifications & exceptions
The charge follows expiry of the trial; the source gives cancellation as the way to avoid it.