Privacy questions go through the support form, phone, mail or privacy@roblox.com; parents file for under-13s
You can send privacy questions or requests about your Personal Information through Roblox's Customer Support Form. If you are under 13, your parent or guardian should fill out the form. In the US you can also phone (888) 858-BLOX, write to the Roblox Privacy Manager at 3150 S. Delaware St., San Mateo, California 94403, or email privacy@roblox.com.
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To reach us with questions or requests regarding your Personal Information, our information about how to contact us is included below.
If you’re under 13 years old, please have your parent or guardian fill out the form.
US: Phone: (888) 858 - BLOX Write to us at: Roblox Corporation Attn: Roblox Privacy Manager Address: 3150 S. Delaware St. San Mateo, California, 94403 privacy@roblox.com
Account & Service Control · Context
A "Child" is a user under 13; a "Minor" is under the age of majority where they live
The policy uses two different age groups. "Children" or "Child" means any user under 13. "Minor" or "minor user" means a user under the legal age of majority in their jurisdiction or state of residence, which can be older than 13 and varies by place. Rules stated for children therefore do not automatically cover all minors, and the reverse.
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“Children” or “Child” means any user under the age of 13
“Minor” or “minor user” means a user of the Services who is under the legal age of majority in their jurisdiction or state of residence
Account & Service Control · Restriction or exception
Children under 13 should have a parent's permission, and some features are restricted for them
If you are under 13, Roblox restricts your access to certain features to protect your Personal Information, and asks you to get permission from a parent or guardian before using Roblox; you should not use the Services without it. Roblox recommends that parents and guardians supervise children whenever they interact on Roblox and points to its safety features page.
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If you’re under 13 years old, your access to certain features will be restricted in the interest of protecting your Personal Information.
If you’re under 13 years old, please get permission from your parent or guardian to use Roblox. You shouldn’t use our Services without their go-ahead.
Parents and guardians – we recommend you supervise your child whenever they’re interacting on Roblox.
Not stated here
The policy does not say here how, or whether, Roblox checks that permission was given.
Account & Service Control · User right or choice
Any user can limit who interacts with them or restrict the account to turn off chat
Whatever your age, Roblox communication settings let you control who can interact with you, for example only friends or no one at all. You can also restrict your account, which turns off chat and public commenting and limits the account to certain filtered experiences.
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No matter how old you are, Roblox communication settings allow you to control who can interact with you, for example, by only allowing interactions with friends or not allowing any interactions at all. You can also restrict your account, which turns off chat and public commenting and limits an account to certain filtered experiences on Roblox.
Account & Service Control · Company commitment
Under-13 accounts get stronger privacy settings, and ads are not personalized until 18
Accounts of users under 13 are automatically set to stronger privacy settings, in which some features such as personalized advertising and alerts are turned off. At 13 a user can turn on additional features meant for ages 13 and up, but Roblox says it will not personalize ads until the user is 18.
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If you’re under 13 years old, we’ll automatically set your account to have stronger privacy settings. While in this privacy mode, some features like personalized advertising and alerts are disabled. When you turn 13, you will be able to enable additional features that are more appropriate for users ages 13 and up (though we won’t personalize ads until you’re 18).
Qualifications & exceptions
"Some features" are disabled; personalized advertising and alerts are given as examples, not a complete list.
Account & Service Control · Company practice
For extra information from a child, Roblox may instead cancel the account or turn on protections
The responses Roblox lists when a user under 13 gives more Personal Information than needed are alternatives joined by "or": delete the extra information (unless law requires keeping it), cancel the account, or turn on age-appropriate protections on the account. The policy does not say how Roblox chooses among them.
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delete any additional Personal Information we’ve collected from you (unless the law requires us to keep it),
cancel your account, or
turn on age-appropriate protections on your account
Not stated here
How Roblox chooses which response applies.
Account & Service Control · User right or choice
Parents can ask Roblox to review, delete or stop collecting their child's information
You can ask Roblox to make changes to your child's account, or to let you review, delete, or prevent further collection or use of Personal Information from you or your child. Requests go through Roblox's Customer Support Form.
Supporting quotations
You can request that Roblox make changes to your child’s account or allow you to review, delete, or prevent the further collection or use of Personal Information from you or your child. To make a request, please fill out our
Account & Service Control · Restriction or exception
Do not put your real name in your username, and share your password only with a parent
Roblox sets three signup rules: do not use your own name or other Personal Information in your username; do not pick an easy-to-guess password; and you may share your password with your parent or guardian but not with anyone else.
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Do not use your own name or other Personal Information in your username.
Do not pick a password that’s easy to guess.
You may share your password with your parent or guardian, but do not share it with others.
Account & Service Control · Context
Deleting your Roblox account can cut off other sites you signed into with your Roblox ID
If you use your Roblox ID to sign in to a non-Roblox website or service and later delete your Roblox account, you may lose access to that website or service.
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If you use your Roblox ID to sign in to a non-Roblox website or service, and later delete your Roblox account, you may lose access to that website or service.
Account & Service Control · User right or choice
You do not have to give Personal Information, but some features may then be unavailable
You are not obliged to provide Personal Information when Roblox asks. If you withhold requested information, Roblox may not be able to provide certain services and features.
Supporting quotations
You are under no obligation to provide Personal Information to Roblox when requested. However, if you choose to withhold any requested information, we may not be able to provide you with certain services and features.
Account & Service Control · Procedure
Region-specific rights requests go through the Customer Support Form, filed by a parent for under-13s
Section 7 adds region-specific choices and rights. To exercise your rights or make another request about your Personal Information, you fill in Roblox's Customer Support Form; if you are under 13, your parent or guardian should fill it out.
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If you live in certain regions, you may have additional choices about your Personal Information or rights that apply to data processing. This section contains additional information based on where you live.
If you want to exercise your rights or make another request about your Personal Information, or if you want us to make another request about your Personal Information, please fill in the Customer Support Form. If you’re under 13 years old, please have your parent or guardian fill out the form.
Account & Service Control · User right or choice
EEA users can ask for access to their data, have it corrected, deleted or restricted, and withdraw consent
If you are based in the European Economic Area, you may be entitled to some or all of these rights: to ask whether Roblox retains your Personal Information and to get access to or copies of it, including the purposes, categories, recipients and possible retention periods; to request correction, removal or restriction, for example if it is incomplete or inaccurate, no longer needed, or the consent it relied on was withdrawn; and to refuse or withdraw consent at any time, without affecting processing done before withdrawal. The list continues with further rights.
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Your rights as a Data Subject
If you are a user based in the European Economic Area, you may be entitled to exercise some or all of the following rights:
Request (i) information whether your Personal Information is retained and (ii) access to or duplicates of your Personal Information retained, including the purposes of the processing, the categories of Personal Information concerned, and the data recipients as well as potential retention periods;
Request rectification, removal or restriction of your Personal Information, e.g. because (i) it is incomplete or inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) the consent on which the processing was based has been withdrawn;
Refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your Personal Information at any time;
Qualifications & exceptions
This list is introduced for users "based in the European Economic Area"; the wider heading also names the UK and Switzerland, so whether these exact rights are described for UK and Swiss users is not stated here.
"Some or all": which rights apply depends on the circumstances.
Account & Service Control · User right or choice
EEA users can object to interest-based processing and direct marketing, and take their data elsewhere
EEA users may also object, on grounds relating to their particular situation, to processing based on Roblox's or a third party's legitimate interests or on a task in the public interest; you explain your situation, and after assessing it Roblox will either stop processing or present compelling legitimate grounds for continuing. You may object to use of your Personal Information for direct marketing at any time. You may receive the Personal Information you provided in a structured, commonly used, machine-readable format and transmit it to another controller without hindrance, and have it sent directly where technically feasible.
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Object, on grounds relating to your particular situation, to processing of your Personal Information, in case such processing is either based on our or a third party’s legitimate interests or on a performance of a task carried out in the public interest. In this case, please provide us with information about your particular situation. After the assessment of the facts presented by you we will either stop processing your Personal Information or present you our compelling legitimate grounds for an ongoing processing;
Object to the use of your Personal Information for direct marketing at any time;
Request (i) to receive the Personal Information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and (ii) to transmit those data to another controller without hindrance from our side. Where technically feasible you shall have the right to have the Personal Information transmitted directly from us to another controller.
Qualifications & exceptions
Introduced for users based in the European Economic Area; "some or all" of the rights may apply.
Account & Service Control · Procedure
EEA users exercise rights through the contacts in Section 1 and may complain to regulators or go to court
EEA users may exercise these rights, ask questions or make complaints about Roblox's processing using the contact details in Section 1. They may also take legal action over any potential breach of their data protection rights and lodge complaints with the competent data protection regulators.
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You may (i) exercise the rights referred to above, (ii) pose any questions, or (iii) make any complaints regarding our data processing by contacting us under the contact details set out above in Sec. 1.
Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data protection regulators.
Qualifications & exceptions
"Sec. 1" is read as the opening part with Roblox's contact details, including the EEA representative and EU data protection officer; numbers are not printed in this saved text.
Account & Service Control · User right or choice
Brazil: you can confirm, access, correct, delete, port and object to processing of your data under the LGPD
As a data subject in Brazil you have the right to: confirm whether Roblox processes your Personal Information; access it; correct incomplete, inaccurate or outdated information; have unnecessary or excessive information, or information processed in non-compliance with the LGPD, anonymized, blocked or deleted; port your information to another provider on express request, subject to Roblox's trade secrets and the supervisory authority's regulations; have information processed on consent deleted when consent is withdrawn, where applicable; learn which public and private entities Roblox shared it with; learn about the option of not consenting and its consequences; withdraw consent where applicable; and object to processing that violates the LGPD.
Supporting quotations
As a data subject located in Brazil, you have rights regarding your Personal Information.
Confirm whether or not we process your Personal Information
Access your Personal Information
Correct incomplete, inaccurate, or outdated Personal Information
Anonymize, block or delete unnecessary, excessive Personal Information or data processed in non-compliance with LGPD
Port your Personal Information to another service provider, upon express request and subject to our trade secrets, in accordance with the regulations of the supervisory authority
Delete Personal Information processed under your consent if it is withdrawn, when applicable
Request information about public and private entities with which we shared your Personal Information
Request information about the possibility of not providing consent and about the consequences of doing so
Withdraw your consent, where applicable
Request information about with whom we share your Personal Information
Object to processing activities that violates LGPD’s provisions
Qualifications & exceptions
Applies to users in Brazil (Section 7).
Portability is subject to Roblox's trade secrets and the supervisory authority's rules.
Account & Service Control · Procedure
Brazil: Roblox verifies your identity before answering a rights request
For users in Brazil, before responding to a request Roblox may ask for information to confirm your identity, and it will only respond after validating your identity.
Supporting quotations
Before responding to any of your requests, we may ask you to provide us with some information to confirm your identity. We will only respond to your request after validating your identity.
Qualifications & exceptions
Applies to users in Brazil (Section 7).
Account & Service Control · Restriction or exception
Brazil: rights are not absolute, and you can appeal privacy decisions to the Brazilian DPO
For users in Brazil, these rights are not absolute and may not apply in some circumstances: Roblox may keep processing and retaining Personal Information despite a request to delete, object, block or anonymize it, to meet legal, contractual or regulatory obligations, to protect and exercise rights including in judicial, administrative and arbitration proceedings, and as otherwise required by law. You exercise rights or ask questions through the Customer Support Form. To appeal a decision about your privacy rights, email the Brazilian Data Protection Officer at dpo.roblox@leonardi.adv.br or use the contacts in Section 1.
Supporting quotations
Please also note that these rights are not absolute and may not apply in certain circumstances. For example, we may continue to process and retain Personal Information regardless of your request to delete, object, block or anonymize it, to comply with legal, contractual and/or regulatory obligations, and to protect and exercise rights, including in judicial, administrative and arbitration proceedings, and as otherwise required by law. To exercise your rights or ask questions, you can contact us by completing this
To appeal a decision about your privacy rights, please contact our Brazilian Data Protection Officer by emailing dpo.roblox@leonardi.adv.br, or otherwise reaching out to us as described in Section 1.
Qualifications & exceptions
Applies to users in Brazil (Section 7).
"Section 1" is read as the opening part with Roblox's contact details; numbers are not printed in this saved text.