The policy explains how Roblox collects, stores and shares information that identifies you
Roblox says the policy describes your rights over your Personal Information and explains when and how Roblox uses information about you, including how it collects, records, organizes, stores and shares it. It frames this as information that can identify you, such as your name, where you live and your email address.
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This policy describes the rights you have regarding your Personal Information.
In this Privacy Policy, we’ll also tell you when and how we use your information about you – including how we collect, record, organize, store and share it.
Qualifications & exceptions
The page also says "you can control what happens to the information"; the specific controls available depend on the later sections and on where you live.
Use & Processing · Context
"Personal Information" and "Processing" are defined broadly
"Personal Information" means any information relating to a person who can be identified directly or indirectly, for example by a name, identification number, location data or an online identifier. "Processing" means any operation on Personal Information, such as collecting, recording, organizing, structuring, storing, adapting or disclosing or otherwise using it. "Platform" means the Roblox platform.
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“Personal Information” means any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier
“Platform” means our Roblox platform
“Processing” means any operation which is performed on Personal Information, such as collecting, recording, organizing, structuring, storing, adapting or making any kind of disclosure or other use
Use & Processing · Company practice
Roblox filters public posts to remove personal details, phishing and adult content, but filtering is imperfect
When users post in public and comment areas such as chat, forums, group walls and personal posts, Roblox filters the content and removes Personal Information like addresses, emails and phone numbers, phishing attempts, and offensive words or adult or suggestive content. It uses human and automated checking to the best of its ability, and says these systems are not 100% effective.
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When users publish anything in our public and comment areas (for example, chat, forums, group walls, personal posts), we filter it and remove:
Personal Information like addresses, emails, phone numbers
attempts at phishing (this is when someone tries to trick you into giving out Personal Information)
offensive words, adult or suggestive content
To provide the filtering above, we use human and automated checking to the best of our ability based on available technology – but like all filtering technology, these systems aren’t 100% effective.
Use & Processing · Company practice
Roblox monitors your chats and posts and may change or remove content; other users can capture what you post
Content you post on Roblox, including chat and audio (audio features are for users 13 and older), may be captured or shared by other users. Roblox monitors what you say and write to check it meets its Community Standards and Terms of Use, and may change or remove content it believes is inappropriate, includes Personal Information, or is otherwise unsuitable. Roblox may also use this data to improve your experience and to respond to account requests from you or your parent or legal guardian.
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Users who are age 13 or older can also use audio features on Roblox. Content you post, including your chat or audio, may be captured or shared by other users. We monitor what you say and write to check that it meets our Community Standards and complies with our Terms of Use. If we find that the content doesn’t meet our standards, for example, if we believe that it is inappropriate, includes Personal Information, or is not suitable for users to have on Roblox, we have the right to change or remove it.
We also may use this data to help us provide a better experience on Roblox and to respond to requests about your account from you or your parent or legal guardian.
Use & Processing · Permission or license
Where the law allows, Roblox may use what users post to train and improve its content filters
Where the law allows it, Roblox may use content you and other users have posted for training or to improve how it filters content on the platform; it states the aim is to increase safety.
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Where the law allows us to, we may use the content you and other users have posted for training or to help us to improve the way we filter content on our platform. Our aim is to increase safety on our platform.
Use & Processing · Company practice
Some features use your email and verified date of birth to decide access
Roblox may use Personal Information when you use certain features, and to provide access to certain features may use your email address and other information you provide, such as your verified date of birth.
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We may use Personal Information when you use certain Roblox features. To provide access to certain features, we may use your email address and other information you provide to us, such as your verified date of birth.
Use & Processing · Company practice
Roblox uses your data to pick ads; only users 18 and older get personalized ads and can switch them off
Roblox processes Personal Information to display ads on Roblox and uses information it collects to decide which ads to show you; it may also work with partners to show you ads directly. Users under 18 see only non-personalized ads. Users 18 and older see personalized ads (with consent where the law requires it) and can control whether they see them in their Roblox settings.
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We process your Personal Information to display ads on Roblox. Specifically, we use information we collect to decide which ads to show you on Roblox.
Roblox also may work with partners to directly show you ads on Roblox.
Users under 18 years old will see only nonpersonalized ads. Users 18 years old and older will see personalized ads on Roblox (with consent, where required). If you are 18 or older, you can control whether you see personalized ads through your Roblox
Use & Processing · Company practice
Roblox also uses Personal Information for account management, improvement, security and legal compliance
Beyond the feature-specific uses, Roblox uses Personal Information, as permitted by law, to let you manage your account and settings and to communicate with you about its Services; to operate, maintain, personalize and improve the Service, research relevant technologies and provide support; to detect security issues, protect against malicious, deceptive or illegal activity and prosecute those responsible, fix bugs, give or limit your access to features, and protect integrity, safety and security; and to audit interactions and transactions and comply with the law, its Terms of Use and any restrictions it has placed on your use.
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We also use Personal Information for these general purposes, as permitted by law, in addition to the purposes listed above:
To allow you to manage your Roblox account or update your settings
To communicate with you about our Services
To operate, maintain, personalize, and improve our Service
To research relevant technologies
To provide technical support or customer service
To detect security issues, protect against malicious, deceptive or illegal activity, and prosecute anyone responsible for that activity
To find and fix errors or bugs
To give you access to features or limit your access to Roblox, as appropriate
To protect our or our users’ integrity, safety or security
To audit interactions and transactions, and carry out any other compliance tasks
To comply with the law and our own Terms of Use, or any other restrictions we’ve put on your use of the Service
Use & Processing · Company practice
EEA/UK/Swiss: Roblox moderates and may train filters on your messages, relying on its interest in avoiding liability
For users in the EEA, UK or Switzerland, comments and messages you post in public chats, forums, group walls and personal posts are processed to monitor, filter and moderate them so Roblox can remove profanity, Personal Information and other inappropriate conversations. Roblox may also use pre-filtered comments and messages for other purposes such as training and improving its filters. The stated legal basis is Roblox's legitimate interest in defending itself against liability claims from unlawful comments you post. Personal Information you post in forums is available to anyone with access to the forum, including other users, who can read, collect or use it, including to send unsolicited messages.
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Comments or messages you post or transmit on Roblox via public chats, forums, group walls, personal post, etc. We process this information to monitor, filter and moderate this information for the purposes of being able to remove profanity, Personal Information, and other inappropriate conversations. Additionally, we may use pre-filtered comments and messages for other purposes such as training and improving our filter technology. The legal basis for this processing activity is Roblox’s legitimate interest in being able to defend ourselves from possible liability claims that may arise from unlawful comments posted by you, Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”). Please note that any Personal Information submitted by you in forums and similar means offered by us is available to anyone who has access to this forum including other users. The Personal Information posted by you can be read, collected or used by other users of these forums and could be used to send unsolicited messages.
Qualifications & exceptions
Applies to users in the EEA, UK or Switzerland (Section 7).
Training use here is "such as" an example of other purposes; it is not limited to where the law allows, as the general section phrases it.
Use & Processing · Restriction or exception
EEA/UK/Swiss: voice recordings are used for training only with consent, and never EEA private-server chats
For users in the EEA, UK or Switzerland, Roblox may collect, process and store audio recordings to enable voice services and make Roblox safer, on the bases of contract and legitimate interest. Voice recordings are used to inform training and product improvement only with your consent. Roblox also says it will not use private server voice chat recordings of EEA users for training or product improvement at all.
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When you use audio features from Roblox, we may collect, process and store your audio recording to enable features like voice services and make Roblox safer. We will not engage in training or product improvement with private server voice chat recordings of EEA users. The bases for data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”) GDPR and Article 6 sec. 1 sent. 1 lit. f (“legitimate interest”). With your consent, we will use voice recordings to inform training and product improvement. The basis for processing this Personal Information for training and product improvement is Article 6 sec. 1 sent. 1 lit. a (“consent”).
Qualifications & exceptions
Applies to users in the EEA, UK or Switzerland (Section 7).
The private-server exclusion names "EEA users"; whether it also covers UK and Swiss users is not stated.
EEA/UK/Swiss: personalized ads need your consent and are never shown to under-18s
For users in the EEA, UK or Switzerland, Roblox processes Personal Information to personalize ads on Roblox, using information it collects and receives from partners to choose ads. Processing for personalized ads, including where partners show ads directly, relies on your consent. Roblox does not show personalized ads to users under 18. Processing to show non-personalized ads relies on Roblox's legitimate interest.
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We process Personal Information to personalize the ads you see on Roblox. We use information we collect and receive from partners to decide which ads to show you on Roblox. To the extent these practices involve the processing of Personal Information and displaying personalized ads, the legal basis for the processing is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”). We do not show personalized ads to users under the age of 18 on Roblox. We process Personal Information to display non-personalized ads on Roblox. To the extent these practices involve the processing of Personal Information, the legal basis for processing is Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”).
Roblox also may work with partners to directly show you ads on Roblox. To the extent these practices involve the processing of Personal Information to display personalized ads, the legal basis for the processing is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”).
Qualifications & exceptions
Applies to users in the EEA, UK or Switzerland (Section 7).
Use & Processing · Company practice
EEA/UK/Swiss: ad measurement relies on Roblox's interest; marketing Roblox on other sites relies on consent
For users in the EEA, UK or Switzerland, Roblox processes information collected from or about you to measure and improve advertising effectiveness on the basis of its legitimate interest. To market its services on other sites and apps, such as social media platforms, to bring in and keep users, it may process Personal Information on the basis of your consent.
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Roblox will process information collected from or about you to measure and improve advertising effectiveness. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”).
To market our services on other sites and apps, for example, via social media platforms in order to bring new users to our websites and to maintain and increase our user base, we may process Personal Information. To the extent these practices involve the processing of Personal Information, the legal basis for the processing is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”).
Qualifications & exceptions
Applies to users in the EEA, UK or Switzerland (Section 7).
Use & Processing · Company commitment
EEA/UK/Swiss: Roblox says it makes no automated decisions with legal or similarly significant effects
For users in the EEA, UK or Switzerland, Roblox states that it does not use your Personal Information for automated decision-making that produces legal effects concerning you or similarly significantly affects you.
Supporting quotations
Automated Decision-Making
Please note that we do not use your Personal Information for automated decision making which produces legal effects concerning you or similarly significantly affects you.
Qualifications & exceptions
Applies to users in the EEA, UK or Switzerland (Section 7).
The statement covers decisions with legal or similarly significant effects, not all automated processing such as filtering or moderation.
Use & Processing · Company practice
Brazil: your posts are moderated and may train Roblox's filters; forum posts are visible to other users
For users in Brazil, comments and messages you post in public chats, forums, group walls and personal posts are monitored, filtered and moderated to remove profanity, Personal Information and other inappropriate conversations, and pre-filtered messages may be used for other purposes such as training and improving filters. Personal Information you post in forums is available to anyone with access, who may read, collect or use it, including to send unsolicited messages.
Supporting quotations
Comments or messages you post or transmit on Roblox via public chats, forums, group walls, personal post, etc. We process this information to monitor, filter and moderate this information for the purposes of being able to remove profanity, Personal Information, and other inappropriate conversations. Additionally, we may use pre-filtered comments and messages for other purposes such as training and improving our filter technology. Please note that any Personal Information submitted by you in forums and similar means offered by us is available to anyone who has access to this forum including other users. The Personal Information posted by you can be read, collected or used by other users of these forums and could be used to send unsolicited messages.
Qualifications & exceptions
Applies to users in Brazil (Section 7).
Use & Processing · Restriction or exception
Brazil: voice recordings train Roblox systems only with consent, and never Brazil private-server chats
For users in Brazil, Roblox may collect, process and store audio recordings to enable voice services and make Roblox safer. It says it will not use private server voice chat recordings of Brazil users for training or product improvement, and will use voice recordings for training and product improvement only with your consent.
Supporting quotations
When you use audio features from Roblox, we may collect, process, and store your audio recording to enable voice services and make Roblox safer. We will not engage in training or product improvement with private server voice chat recordings of Brazil users. With your consent, we will use voice recordings to inform training and product improvement.
Brazil: Roblox uses data to choose ads, measure them and market itself elsewhere; no personalized ads under 18
For users in Brazil, Roblox processes Personal Information to display ads on Roblox, using information it collects and receives from partners to decide which ads to show; depending on where you live, partners may also show ads directly. Roblox does not show personalized ads to users under 18. It processes information to measure and improve ad effectiveness, may process Personal Information to market its services on other sites and apps such as social media, and when you create an Ad Account may collect name, email, address and business information and keep transaction and payment history.
Supporting quotations
We process Personal Information to display ads on Roblox. We use information we collect and receive from partners to decide which ads to show you on Roblox. Depending on where you live, Roblox also may work with partners to directly show you ads on Roblox. We do not show personalized ads to users under the age of 18 on Roblox.
Roblox will process information collected from or about you to measure and improve advertising effectiveness.
To market our services on other sites and apps, for example, via social media platforms in order to bring new users to our websites and to maintain and increase our user base, we may process Personal Information.
When you choose to create an Ad Account, we may collect additional information for your account (such as name, email, address, business information, etc.) in order to create an account. We may also retain transaction details and purchase and payment history.
Qualifications & exceptions
Applies to users in Brazil (Section 7).
Unlike the EEA text, the Brazil items do not say personalized ads or off-site marketing require consent.
Use & Processing · Company commitment
Brazil: Roblox says it makes no automated decisions with legal or similarly significant effects
For users in Brazil, Roblox states that it does not use your Personal Information for automated decision-making that produces legal effects concerning you or similarly significantly affects you.
Supporting quotations
Automated Decision-Making
Please note that we do not use your Personal Information for automated decision making which produces legal effects concerning you or similarly significantly affects you.