No infringing or misappropriating material; notices can lead to removal
Material that infringes or misappropriates a third party's intellectual property or proprietary rights is on the prohibited-material list. Related: if Salesforce receives a notice alleging that material on a customer's instance infringes another party's intellectual property, it may disable the customer's instance of the service or remove the allegedly infringing material.
Supporting quotations
Material that infringes or misappropriates a third party’s intellectual property or proprietary rights
If Salesforce receives a notice alleging that material on a customer’s instance of a service infringes another party’s intellectual property, Salesforce may disable that customer’s instance of the service or remove the allegedly infringing material.
Qualifications & exceptions
The removal or disabling right is tied to receiving a notice that alleges infringement.
Not stated here
What disabling an instance involves in practice is not described.
The text does not define 'misappropriates' or 'proprietary rights'.
No hate, discrimination, violent-cause or extremist material
Two lists reach this theme. The prohibited-material list bars hate-related material, material advocating discrimination against individuals or groups, and material advocating or advancing violent causes, including terrorism or violent extremism. The prohibited-actions list separately bars using a service to promote, support or facilitate unlawful, hateful, discriminatory or violent causes, including terrorism or violent extremism. The first list is about material that is created, sent, stored or transmitted; the second is about promoting or helping causes.
Supporting quotations
Hate-related material, and/or material advocating discrimination against individuals or groups
Material advocating or advancing violent causes, including terrorism or violent extremism
Promote, support, or facilitate unlawful, hateful, discriminatory, or violent causes, including terrorism or violent extremism
Qualifications & exceptions
The two lists are worded differently: material that advocates or advances, versus using a service to promote, support or facilitate.
Not stated here
'Hate-related', 'discrimination' and 'violent extremism' are not defined.
Content & IP Rights · Restriction or exception
No obscene, harassing, defamatory, sexually explicit or otherwise objectionable material
The prohibited-material list bars obscene, excessively profane or otherwise objectionable material. The prohibited-actions list bars creating, sending, uploading, displaying, storing, processing or transmitting unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, excessively profane, hateful, violent or otherwise objectionable material. It also says the services may not be used to send, display or transmit sexually explicit material.
Supporting quotations
Obscene, excessively profane material or otherwise objectionable material
Create, send, upload, display, store, process, or transmit unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, excessively profane, hateful, violent, or otherwise objectionable material nor use the services to send, display, or transmit sexually explicit material
Qualifications & exceptions
'Otherwise objectionable' is open-ended and undefined, so the boundary is not set out in the text.
No exception for sexually explicit material appears in this item.
Not stated here
The text does not say who decides what is 'objectionable' or 'excessively' profane.
Content & IP Rights · Restriction or exception
No deceptive manipulated or synthetic media, including deepfakes
Customers may not use a service to create, send, upload, display, store, process or transmit highly deceptive manipulated or synthetic digital media that is fabricated or false but presented as authentic or fact-based and intended to deliberately sway audiences toward a specific interest or agenda, including, but not limited to, deepfakes.
Supporting quotations
Create, send, upload, display, store, process, or transmit highly deceptive manipulated or synthetic digital media that is fabricated or false but presented as authentic or fact based and intended to deliberately sway audiences towards a specific interest or agenda, including, but not limited to, deepfakes
Qualifications & exceptions
The media must be highly deceptive, presented as authentic or fact-based, and intended to deliberately sway audiences; deepfakes are an example, not the limit.
Not stated here
The item does not address media that is labeled as synthetic or obviously fictional.
Content & IP Rights · Restriction or exception
No material or use that may be harmful to minors, including real or artificial CSAM
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not create, send, upload, display, store, process or transmit material, or otherwise use the Services, in a way that may be harmful to minors, including but not limited to for any purposes related to child exploitation or abuse, such as real or artificial Child Sexual Abuse Material (CSAM).
Supporting quotations
Create, send, upload, display, store, process, or transmit material or otherwise use the Services in a way that may be harmful to minors including, but not limited to, for any purposes related to child exploitation or abuse, such as real or artificial Child Sexual Abuse Material (CSAM)
Qualifications & exceptions
The test is material or use that 'may be harmful to minors', so potential harm is enough on the wording.
Child exploitation or abuse purposes, including real or artificial CSAM, are examples, not the limit.
Content & IP Rights · Restriction or exception
No illegally sending another's intellectual property, or violating others' rights
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not illegally send, upload, display, store, process or transmit another party's intellectual property or other proprietary information without the owner's or licensor's permission, and may not violate the rights of others, such as rights of privacy or publicity.
Supporting quotations
Illegally send, upload, display, store, process, or transmit another’s intellectual property or other proprietary information without such owner’s or licensor’s permission
Violate the rights (such as rights of privacy or publicity) of others
Qualifications & exceptions
The intellectual property item applies to doing so 'illegally' and without the owner's or licensor's permission.
Privacy and publicity rights are given as examples of the rights of others.
Not stated here
The text does not say whose law decides whether handling is 'illegal'.
Content & IP Rights · Restriction or exception
No impersonation, coordinated inauthentic behavior or misleading voting information
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not impersonate another person, entity or Salesforce (by email address or otherwise) or otherwise misrepresent themselves or the source of any communication; facilitate or engage in coordinated inauthentic behavior for the purposes of manipulating public debate; or mislead people about voting processes or census processes.
Supporting quotations
Impersonate another person, entity, or Salesforce (via the use of an email address or otherwise) or otherwise misrepresent themselves or the source of any communication
Facilitate or engage in coordinated inauthentic behavior for the purposes of manipulating public debate
Mislead people about voting processes or census processes
Qualifications & exceptions
Coordinated inauthentic behavior is barred when done for the purposes of manipulating public debate.
Not stated here
'Coordinated inauthentic behavior' is not defined.
Content & IP Rights · Restriction or exception
No removing proprietary notices, or reformatting or framing the administration display
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not remove any copyright, trademark or other proprietary rights notices contained in or on the service, or reformat or frame any portion of the web pages that are part of the service's administration display.
Supporting quotations
Remove any copyright, trademark, or other proprietary rights notices contained in or on the service or reformat or frame any portion of the web pages that are part of the service’s administration display