Internet Usage Information may also be used for marketing intelligence and household sales leads
Beyond providing internet service, Spectrum says Internet Usage Information may be used to identify other service providers that serve you or your household, develop marketing intelligence, and generate household-level prospect leads.
Supporting quotations
Internet Usage Information may also be used to identify other service providers who provide service to you or your household, develop marketing intelligence, and generate household-level prospect leads
Qualifications & exceptions
The text says this information "may also be used", so it is a permitted use rather than a description of each case.
Use & Processing · Company practice
Location and Internet Usage Information may be used for Spectrum and partner marketing
Spectrum says information about your general or precise location, together with Internet Usage Information, may be used to give you marketing and advertising from Spectrum and its business partners that Spectrum determines may be relevant to you.
Supporting quotations
information about your general or precise location and Internet Usage Information may be used to provide you with marketing and advertising from Spectrum and its business partners, which Spectrum determines may be relevant to you;
Qualifications & exceptions
Relevance is decided by Spectrum.
The text does not say here whether the partners receive the data; sharing is addressed in later sections.
Use & Processing · Company practice
Location data may be used for Spectrum marketing, targeted third-party ads and context intelligence
Spectrum says it may use this location data to develop, tailor and market its own products and services, to enable targeted third-party advertising in partnership with select advertising partners and providers, or through the context intelligence services Charter operates.
Supporting quotations
We may use this location data to develop, tailor, and market Spectrum’s own products and services, enable targeted third-party advertising in partnership with select advertising partners and providers, or through our context intelligence services operated by Charter.
Qualifications & exceptions
Stated as "may use"; the block does not say consent is required for these uses.
Not stated here
Whether location is shared with the advertising partners or only used to target ads is not spelled out in this block; the sharing section lists geolocation among data Spectrum may sell or share.
Use & Processing · Company practice
Spectrum uses collected information to provide services and for marketing, also by business partners
Spectrum says it uses collected information to provide products and services, and may also use it, and allow its business partners to use it, to provide service-related, marketing and advertising communications. It says it requests consent for certain uses when the law requires, and that depending on your state you may have rights to limit these uses, pointing to the state rights sections and its Privacy Preference page.
Supporting quotations
We use the information we collect to provide you with reliable, high-quality products and services.
We may also use the information we collect, and allow our business partners to use it, to provide you with relevant service-related, marketing, and/or advertising communications.
When required by applicable law, we will request your consent for certain uses of your information. Depending on your state of residence, you may have certain rights to limit our use of information for these purposes.
Qualifications & exceptions
Consent is requested only when applicable law requires it, and only for "certain uses".
Rights to limit use depend on your state of residence.
Use & Processing · Company practice
Core uses: delivering, billing, supporting and securing the service
Spectrum uses information to deliver, maintain and improve its products, services, websites and applications; fulfill requests for new service or account changes; create and administer accounts including activation, billing, invoicing and debt collection; authenticate access; provide updates, upgrades, repairs and replacements for devices and software; and manage and configure its devices, systems and networks.
Supporting quotations
deliver, maintain and improve our products, services, websites, and applications;
fulfill requests for new service or changes to your account or the products and services you already receive;
create and administer a Spectrum account, including activating your service, billing, invoicing, and debt collection activities;
authenticate or otherwise provide you access to your Spectrum products and services;
provide updates, upgrades, repairs, or replacements for any of our service-related devices or software used in providing or receiving services;
manage and configure our device(s), system(s), and network(s);
Use & Processing · Company practice
Recorded or monitored customer calls may be analyzed with voice analytics, including mentions of competitors
Spectrum may use recorded or monitored communications between you and its call center agents for support and customer service. It says these may be analyzed with voice analytics technology, including deterministic keyword and phrase recognition, to improve service quality and identify customer needs, including mentions of other service providers who provide service to you or your household.
Supporting quotations
provide you with technical support and high-quality customer service, including through the use of recorded or monitored communications between you and our call center agents.
Recorded and monitored communications may be analyzed using voice analytics technology, including deterministic keyword and phrase recognition, to improve service quality and identify customer needs, including mentions of other service providers who provide service to you or your household
Qualifications & exceptions
Stated as "may be analyzed"; the keyword recognition is described as deterministic.
Use & Processing · Company practice
Information is used for usage reports from de-identified or aggregated data and to promote other products
Spectrum uses information to understand how the service is used, including through operational and marketing reports based on de-identified and/or aggregated usage information, and to tell you about additional products and services that may interest you.
Supporting quotations
understand how the service is being used, including through the creation of operational and marketing reports based on de-identified and/or aggregated service usage information;
inform you of additional products and services that may be of interest to you;
Use & Processing · Company practice
Spectrum may use AI and automated tools broadly but says it does not make listed high-stakes automated decisions
Spectrum says it may use automated decisionmaking tools or AI, including machine learning, transformer-based models and other algorithms, to perform some or all of the described actions and any other actions in the use section, including turning raw data into pseudonymized representations and other intelligence outputs. It says it does not engage in automated decisionmaking about providing or denying financial or lending services, housing, insurance, education, criminal justice, employment, health care, or access to essential goods and services.
Supporting quotations
We may leverage automated decisionmaking tools or the power of artificial intelligence ("AI"), including machine learning models, transformer-based AI models, and other algorithmic systems, to perform some or all of these actions as well as any of the actions described in other parts of this section of the Privacy Policy.
This includes the use of AI to transform raw data into pseudonymized representations and other intelligence outputs.
We do not engage in any automated decisionmaking related to the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health care services, or access to essential goods and services.
Qualifications & exceptions
The exclusion covers the listed decision areas only; other automated uses remain permitted by the first sentence.
Later state-rights text gives residents of listed states a right to opt out of automated decisionmaking technology used to create pseudonymized representations.
Use & Processing · Company practice
Personal data may train Spectrum's internal language models but not third-party or public ones
Spectrum may collect or use personal data to train its internal large language models. It says it does not collect, use or sell personal data for training third-party or public large language models.
Supporting quotations
We may also collect and/or use personal data for the purpose of training our internal large language models (LLMs)
but we do not collect, use, or sell personal data for the purpose of training third-party or public large language models (LLMs)
Qualifications & exceptions
The limit is about personal data used for training third-party or public models; outputs derived from household data that partners may use to improve AI-related systems are described separately.
Not stated here
The text does not say whether derived outputs made available to partners are treated as personal data for this limit.
Cross-references
contrast (model-proposed): Context intelligence outputs support advertising, partners' AI systems, measurement and business customers — contrast: Spectrum says it does not collect, use or sell personal data to train third-party or public large language models, while it also says context intelligence outputs help approved partners improve AI-related systems. The policy treats outputs as derived and privacy-protective, but does not say whether outputs count as personal data for this limit.
Use & Processing · Permission or license
Context intelligence outputs support advertising, partners' AI systems, measurement and business customers
Spectrum may use the context intelligence services to create audience insights, models and predictions for advertising, marketing and research; to help approved partners improve advertising, marketing, customer engagement and AI-related systems using privacy-protective outputs; to support measurement, attribution and market research; and to give business customers trend information and insights. It states limits on these outputs in the next paragraph: not for major-impact decisions such as credit, insurance, jobs or benefits and not to reveal sensitive traits at the individual household level.
Supporting quotations
create audience insights, models, and predictions for advertising, marketing, and research;
help approved partners improve advertising, marketing, customer engagement, and AI-related systems using privacy-protective outputs;
support measurement, attribution, and market research; and
provide business customers with trend information and other insights for planning, analysis, and innovation.
For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits.
Qualifications & exceptions
The limit on major-impact decisions is stated for "Spectrum products and services"; use of outputs by third parties is addressed separately as subject to applicable agreements, policies and laws.
Use & Processing · Restriction or exception
Outputs are not used for major decisions or to reveal sensitive household traits; third-party use follows other rules
For Spectrum products and services, Spectrum says it does not use context intelligence outputs to make decisions with a major impact on individual consumers, such as credit, insurance, jobs or benefits. It also says it does not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship or protected-class characteristics. When third parties receive outputs, their use is described only as subject to applicable agreements, policies and laws.
Supporting quotations
For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits.
We also do not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship, or protected-class characteristics.
When third parties receive outputs from these services, their use of those outputs is subject to applicable agreements, policies, and laws.
Qualifications & exceptions
The restrictions are stated for Spectrum's own products and services and for identification at the individual household level.
The policy does not state a prohibition on how third parties use outputs; it says their use is "subject to" agreements, policies and laws.
Not stated here
The partner agreements and policies that govern third-party use of outputs are not supplied.
Information is used to personalize communications, including promotions
Spectrum uses collected information to deliver and personalize communications with you. For example, when you respond to a survey or order a pay-per-view event, it uses that information and account information to send billing information and recommendations for additional products or services, and it may send promotional communications.
Supporting quotations
We use the information we collect to deliver and personalize our communications with you
We may also send you promotional communications for products and services that may be of interest to you.
Use & Processing · Company practice
Ads can be addressed to your household on the cable system using video viewing information
Spectrum places some ads in live and on-demand video content, and in some areas can address ads to your household through the cable system based on your Video Usage Information and/or "Combined Information". Some cable ads ask your permission to take actions such as mailing you information or letting the advertiser contact you. The policy points to its choices section for limits.
Supporting quotations
In some areas we will be able to address advertisements to your household through our cable system that will be more relevant to your interests based on your Video Usage Information and/or Combined Information.
Some of our cable advertisements will ask for your permission to take certain actions, like mail you information or allow the advertiser to contact you.
Qualifications & exceptions
Available "in some areas".
Not stated here
"Combined Information" is used here and in the choices section but is not defined in the supplied text.
Use & Processing · Restriction or exception
Spectrum says outputs are not used for major-impact decisions or sensitive household traits
For Spectrum products and services, Spectrum says it does not use context intelligence outputs for decisions with a major impact on individual consumers, such as credit, insurance, jobs or benefits, and does not use the services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship or protected-class characteristics.
Supporting quotations
For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits. We also do not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship, or protected-class characteristics.
Qualifications & exceptions
Stated for Spectrum products and services and at the individual household level; it does not state a rule for partners' own decisions.
Use & Processing · User right or choice
You can choose promotional emails and texts, interest-based ads and mobile ad trackers
Spectrum says you have choices about how it uses and shares your information for marketing and advertising. You can choose whether to receive promotional emails or texts, opt out of interest-based advertising on its websites, and limit ad trackers in its mobile applications. The Privacy Preference page lets you manage marketing communication and privacy preferences, including being added to a marketing preferences list such as "Do Not Call".
Supporting quotations
You have choices in controlling how we use and share your information for marketing and advertising purposes. For instance, you can always choose whether to receive promotional emails or text messages. When you visit our websites, you may opt-out of interest-based advertising, and when you use our mobile applications, you can limit the use of ad trackers.
to be added to our marketing communication preferences list (e.g., "Do Not Call"), which will limit the marketing and advertising messages you receive from us about Spectrum products and services;
Qualifications & exceptions
Choices are exercised through the Privacy Preference page; the "Do Not Call" list limits messages from Spectrum about Spectrum products and services.
Use & Processing · User right or choice
You can limit use of CPNI for Spectrum marketing; Voice and Mobile subscribers have a 30-day wait before use
Through the Privacy Preference page you can limit Spectrum's use of your customer proprietary network information (CPNI) for marketing and advertising its own products and services. The CPNI section adds that Spectrum Voice and Mobile subscribers may allow Spectrum to use CPNI on file to tell them about other communications-related products, that they have the right to restrict that use, and that opting out has no effect on their services. Spectrum says it waits at least thirty days from first notice before using CPNI for this purpose.
Supporting quotations
to limit our use of your customer proprietary network information (“CPNI”) for marketing and advertising of our own products and services; and
You have the right to restrict this use of CPNI. If you opt-out of this use, you will experience no effect on your services.
We will wait at least thirty days from the date we first provide notice to you, as a subscriber of the Spectrum Home Phone service or Spectrum Mobile service, before we use your CPNI for this purpose.
Qualifications & exceptions
The CPNI opt-out described applies to subscribers of Spectrum Voice, Home Phone or Spectrum Mobile.
Use & Processing · User right or choice
You can limit video, combined information and report use for addressable and interest-based ads
The Privacy Preference page lets you limit Spectrum's use of your Video Usage Information, "Combined Information" or its business and marketing reports to direct addressable or interest-based advertisements to you.
Supporting quotations
to limit our use of your Video Usage Information, Combined Information, or our business and marketing reports to direct addressable advertisements or interest-based advertisements to you as further described in the preference center.
Not stated here
"Combined Information" is not defined in the supplied text.
Use & Processing · Restriction or exception
Opting out of marketing does not stop general marketing or service messages
Spectrum says that even if you choose to limit use of information or communications for marketing and advertising, you may still receive general marketing or advertising messages, and service-related communications.
Supporting quotations
even if you choose to limit the use of information or communications for marketing and advertising purposes, you may still receive general marketing and/or advertising messages, in addition to service-related communications
Spectrum honors Global Privacy Control signals where state law requires, including for household data
You may opt out of the sale or sharing of personal information and of targeted or cross-context behavioral advertising by sending a universal opt-out signal such as the Global Privacy Control on browsers or extensions that support it, where required under applicable state privacy law. Spectrum says it honors GPC signals for applicable data processing activities, including processing of household-level data through the context intelligence services and generating marketing leads from network and device intelligence sources.
Supporting quotations
You may also opt-out of the sale or sharing of your personal information and targeted or cross-context behavioral advertising by broadcasting a universal opt-out signal, such as the Global Privacy Control (GPC), on the browsers and/or browser extensions that support the GPC where such mechanism is required under applicable state privacy law.
We honor GPC signals for applicable data processing activities, including the processing of household-level data through the context intelligence services and the generation of marketing leads from network and device intelligence sources.
Qualifications & exceptions
Available where an opt-out mechanism is required under applicable state privacy law, and only on browsers or extensions that support GPC.
Not stated here
The text does not explain how a browser signal is matched to household-level network data or to people who are not signed in.
Industry opt-out tools and device settings can limit third-party tracking
Many third-party advertisers on Spectrum websites belong to programs that offer additional choices, and the policy points to the Network Advertising Initiative, Digital Advertising Alliance, and Facebook's ad preferences tool and privacy policy. It also says you can opt out of mobile app tracking by certain advertising networks through Apple or Android device settings and links to instructions.
Supporting quotations
Many of the third-party advertisers that place tracking tools on the Spectrum websites are members of programs that offer you additional choices regarding the collection and use of your information.
you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings
Qualifications & exceptions
The mobile option applies to "certain advertising networks" and depends on your device settings.
Use & Processing · User right or choice
On a call or chat, Spectrum may ask for oral consent to use CPNI during that interaction
When you start a phone call or chat with a representative, Spectrum may ask for your oral consent to use your CPNI to offer other products or services such as cable video. If you consent, it may use your CPNI only for the duration of that interaction.
Supporting quotations
we may ask for your oral consent to our use of your CPNI for the purpose of providing you with an offer for other products or services, such as Spectrum cable video service. If you consent, we may use your CPNI for the duration of that interaction to offer you those additional products and services.
Qualifications & exceptions
Applies when you initiate the interaction; use is limited to the duration of that interaction.
Use & Processing · User right or choice
Voice and Mobile subscribers can opt out of CPNI-based marketing by calling or using the preference page
Subscribers of Spectrum Voice or Mobile can allow Spectrum to use the CPNI it has on file to tell them about other communications-related products and promotions they do not already have. They have the right to restrict this use, and opting out does not affect their services. Spectrum waits at least thirty days from first notice before using CPNI this way, and you can opt out at any time by calling the number on the bill or using the Privacy Preference page.
Supporting quotations
If you subscribe to the Spectrum Voice® or Spectrum Mobile service, you have the option of allowing us to use the CPNI we have on file to provide you with information about products and services or special promotions for other communications-related products and services to which you do not already subscribe.
You have the right to restrict this use of CPNI. If you opt-out of this use, you will experience no effect on your services.
During that time and at any time after, you may opt-out of our use of your CPNI for these marketing purposes by calling us at the number provided on your monthly billing statement or visiting our
Qualifications & exceptions
Applies to Spectrum Voice and Mobile subscribers and to communications-related products you do not already have.
Use & Processing · Company commitment
App store or operating system signals that a user is a minor are used only for age verification
Under certain state laws, Spectrum may receive a signal from an app store or operating system showing that a user of its application is under 18. It says it will use the signal solely for age verification and, where it receives one, process the associated information solely for the minor's use of its services in accordance with the policy and applicable law.
Supporting quotations
Spectrum may receive a signal from an app store or operating system indicating that a user of our application(s) is a minor under the age of 18, which we will use solely for age verification purposes.
we will process the age verification information associated with that signal solely in connection with the minor’s use of our services and in accordance with this Privacy Policy and applicable law
Qualifications & exceptions
Applies in accordance with certain state laws.
Use & Processing · User right or choice
Listed-state residents may opt out of targeted ads, sale, profiling and automated pseudonymized profiling
The listed-state residents may have the right to withdraw consent for processing sensitive data in certain circumstances; to opt out of processing for targeted advertising, sale of personal data, and profiling for decisions with legal or similarly significant effects; and to opt out of processing through automated decisionmaking technology, including profiling, used to create pseudonymized representations or other intelligence products.
Supporting quotations
The right to withdraw your consent for the processing of sensitive data in certain circumstances; the right to opt-out of the processing of personal data for targeted advertising purposes, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer; and the right to opt out of the processing of personal data through automated decisionmaking technology, including profiling, used to create pseudonymized representations or other intelligence products
Qualifications & exceptions
Withdrawal of consent applies to sensitive data only "in certain circumstances".
Profiling opt-out is for decisions that produce legal or similarly significant effects.
Use & Processing · Company practice
Services are aimed at US residents; use outside the US or ads delivered abroad mean consent to US processing
Spectrum says its website and services are primarily meant for US residents, including territories. Spectrum Reach, its advertising sales division, may deliver digital advertising to consumers in US territories (including Puerto Rico) and in certain international markets (including Canada and Mexico) through third-party advertising partners. If you use its websites outside the United States, or your information is processed in connection with advertising delivered outside the 50 states, the policy says you understand and consent to the transfer of your personal information to, and its collection, processing and storage in, the United States. It adds that US law on personal information may differ from your jurisdiction.
Supporting quotations
Our Website and services are primarily meant for residents of the United States, including its territories.
Spectrum Reach, our advertising sales division, may also deliver digital advertising to consumers located in U.S. territories (including Puerto Rico) and in certain international markets (including Canada and Mexico) through third-party advertising partners.
you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States
The laws in the United States regarding personal information may be different than the laws of your jurisdiction.
Qualifications & exceptions
Consent to transfer is stated to follow from using the websites outside the US or from information processed for ads delivered outside the 50 states.
Use & Processing · Company practice
Some app features depend on whether you are on the Spectrum network, using your IP address
Some app features are available only while you are on the Spectrum network or connecting from your home WiFi account. The app uses your IP address and other information to determine whether you are on or off the Spectrum network or connecting through your service account.
Supporting quotations
Some of the App's features are only available while you are on the Spectrum network or when connecting from your home WiFi account. The App will use your IP address and other information to determine whether you are on or off the Spectrum network or connecting via your service account.