Business and marketing reports are made for internal use and may be shared with third parties
Spectrum uses collected information to create business and marketing reports showing what products and services customers use, for how long, how some services are accessed, and what else may interest them. It uses these reports internally to improve products, decide what content to provide, measure marketing effectiveness and do research. It may also share the reports with third parties, and in some cases may provide reports to a third party for the third party's own use. The policy points to its choices section for limits.
Supporting quotations
We use the information we collect to create business and marketing reports (the "Reports") to provide insights into what products and services our customers are using, how long they are using our products and services, how some of our services are accessed, and what additional products and services may be of interest to our customers.
We use these Reports for our own internal purposes, such as improving our products and services, determining what content to provide our customers, measuring the effectiveness of our marketing and advertising, and other research and analytics.
We may also share these Reports with third parties
In some cases, we may provide Reports to a third party for the third party's own use.
Qualifications & exceptions
The text refers to a "Your Choices" section and a section called "When and With Whom We Share Information"; the matching headings in the supplied text are worded differently (choices and with whom we share information).
Not stated here
The text does not say whether Reports contain personal information; elsewhere it refers to "individually de-identified and/or aggregate information, including our business and marketing reports".
Sharing & Disclosure · Company practice
Targeted ads use your activity on other services; partners may receive device IDs, location or browsing history
Spectrum may use information it collects, or that third parties collect from your visits to other online services, to make ads on the Spectrum Platform more relevant and to market Spectrum products on other websites and platforms. It may use partners to help with advertising and, in doing so, disclose your persistent identifiers such as device ID or other unique identifiers tied to you or your account. It may also disclose your general or precise geolocation or information associated with your browsing history. The policy points to its choices section for limiting these uses.
Supporting quotations
We may use the information we collect or that third parties collect from your visits to other online services, to make the marketing and advertising you see on the Spectrum Platform more relevant to you, as well as to market the Spectrum products and services on other websites and platforms.
We may use partners to assist with advertising, and in doing so, disclose your persistent identifiers such as your device ID, or other unique identifiers associated with you or your account.
We may also disclose your general or precise geolocation information or information associated with your browsing history.
Qualifications & exceptions
The disclosures are stated as "may"; the block does not name the partners.
Limits depend on the choices described in the choices section and state rights sections.
Not stated here
The text does not say which partners receive these identifiers or location data.
Sharing & Disclosure · Company practice
Third-party ad companies may display ads on Spectrum sites and apps and collect information about you
Spectrum allows third-party ad serving companies and other unaffiliated advertisers to display advertisements on its websites and within some of its mobile applications. The policy says these third parties may collect information about you when you use the Spectrum Platform or interact with their advertisements, and points to the choices section for limiting this.
Supporting quotations
we allow third-party ad serving companies and other unaffiliated advertisers to display advertisements on our websites and within some of our mobile applications
These third parties may collect information about you when you use the Spectrum Platform or when you Interact with these third party advertisements.
Qualifications & exceptions
Applies to Spectrum websites and some mobile applications.
Sharing & Disclosure · Company practice
Account information goes to the primary account holder after authentication, who can authorize other users
Spectrum may disclose certain information about a customer's account and use of a service or feature to the primary account holder, but only after appropriate authentication. The primary account holder may authorize other users to access certain information on the account, which may include information about the account holder's own use of the relevant service.
Supporting quotations
We may disclose certain information about a customer's account and use of a service or feature to the primary account holder only after appropriate authentication.
The primary account holder may also authorize other users to access certain information on the account, which may include information about the primary account holder's use of the relevant service.
Qualifications & exceptions
Disclosure to the account holder requires appropriate authentication.
Sharing & Disclosure · Company practice
Information may be shared with other Charter and Spectrum related companies
Spectrum may share information about you with other Charter and Spectrum related companies to provide the services you requested or subscribe to, or to make your Spectrum experience more streamlined, such as by combining account information in a single place.
Supporting quotations
We may share information about you with other Charter and Spectrum related companies in order to provide the services you have requested or to which you subscribe, or to make your Spectrum experience more streamlined
Sharing & Disclosure · Company practice
Service providers receive information for billing, analytics, advertising and other functions
Spectrum may disclose information to service providers that perform business functions for it, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention. These include digital advertising technology platforms that deliver, measure and optimize ad campaigns on behalf of Spectrum or its commercial customers. When active on Spectrum's behalf, the providers are authorized to use personal information only as necessary to provide the services and are contractually required to comply with applicable data protection laws where the advertising is delivered.
Supporting quotations
We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention.
These service providers include digital advertising technology platforms that may deliver, measure, and optimize advertising campaigns on our behalf or on behalf of our commercial customers.
These service providers, when active on our behalf, are authorized to use your personal information only as necessary to provide these services on our behalf, and are contractually required to comply with applicable data protection laws in the jurisdictions where advertising is delivered.
Qualifications & exceptions
The use limit applies to service providers "when active on our behalf".
The contractual duty is to comply with applicable data protection laws where advertising is delivered; the text does not describe other contract terms.
Sharing & Disclosure · Company practice
Approved partners may receive outputs from the context intelligence services, not underlying household data
Spectrum may make context intelligence outputs available to approved third-party partners, which may include advertisers, advertising technology companies, AI and data platform providers, measurement providers, research partners and companies in financial services and other regulated industries. Outputs can be audience insights, advertising signals, measurement data, trend data or model outputs. Partners may use them for advertising, marketing, measurement, research, customer engagement, analytics, personalization and improving AI-driven tools. Spectrum says it does not give partners the underlying household-level data, which stays in its controlled environment, and partners get only derived outputs through approved tools and processes. The text adds that providing outputs to certain third parties and their use may be subject to applicable laws, rules and other requirements.
Supporting quotations
We may make privacy-protective intelligence outputs from our context intelligence services available to approved third-party partners.
These partners may include advertisers, advertising technology companies, AI and data platform providers, measurement providers, research partners, companies in financial services and other regulated industries, and other business customers.
Partners may use these outputs for permitted business purposes, such as advertising, marketing, measurement, research, customer engagement, analytics, personalization, and improving AI-driven tools and services.
We do not give partners the underlying household-level data used to create these outputs. The underlying data stays within Spectrum’s controlled environment.
Providing or making data or outputs available to certain third parties, and those third parties’ use of the data or outputs, may be subject to applicable laws, rules, and other requirements.
Qualifications & exceptions
Partners are described as "approved"; the approval criteria are not given.
The statement that underlying household-level data is withheld applies to these outputs; separate sections describe sale or sharing of other personal information.
Not stated here
The policy does not say what restrictions partners are bound by beyond "permitted business purposes" and applicable laws.
Sharing & Disclosure · Company practice
Information may also be disclosed to protect people or property, in emergencies, and to enforce rights
Spectrum may disclose personal information when it believes necessary to protect customers, employees or property, in emergency situations, to enforce its rights in court or elsewhere or directly with you for violations of service terms, conditions or policies, and as otherwise required by law.
Supporting quotations
We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.
Qualifications & exceptions
The trigger is Spectrum's own belief that disclosure is necessary.
Sharing & Disclosure · Permission or license
Personal data, including usage and location, may be sold or shared for other companies' own commercial purposes
Spectrum may sell to or share with third parties your personal information for their own marketing, advertising or other commercial purposes, including activating third-party application services acquired through Spectrum. The listed data includes name, email address, phone numbers, persistent identifiers such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data. It may also provide access to pseudonymized intelligence derived from household-level data through the context intelligence services. Depending on your state you may be able to opt out, and where the law requires Spectrum says it will get consent before selling or sharing. For cable service the Cable Act section separately describes narrower circumstances for disclosing personally identifiable information and a mailing-list exception limited to names and addresses; the policy does not explain how those limits fit with this broader list.
Supporting quotations
We may sell to or share with third parties your personal information for their own marketing, advertising, or other commercial purposes, including for activating third-party application services you may have acquired through Spectrum.
We may sell or share your name, email address, phone numbers, persistent identifiers such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data.
Depending on your state of residency, you may be able to opt-out of this use of your personal information. Where required to do so by law, we will obtain your consent before selling or sharing your personal information.
The Cable Act also permits us to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided; required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy.
Qualifications & exceptions
Opt-out rights depend on state of residency; consent is promised only where required by law.
For cable services the Cable Act section describes narrower permitted disclosures of personally identifiable information.
Not stated here
How the Cable Act limits for cable subscribers apply to the sale or sharing of video and internet usage data listed here is not explained in the supplied text.
The policy does not name the third parties that receive this information.
Cross-references
contrast (model-proposed): Cable system collection is limited to service needs unless you consent; disclosure has narrow exceptions — contrast: The general section lists broad personal information that Spectrum may sell or share, including video and internet usage data. The Cable Act section says that for cable service the permitted disclosures are narrower and that names and addresses may be sold or shared subject to opt-out. The policy does not explain how the two apply to the same cable subscriber.
Sharing & Disclosure · Company practice
Spectrum Voice name, address and number may appear in Caller ID and directories; mobile numbers are not published
If you subscribe to Spectrum Voice, your name, address and/or telephone number may be sent via Caller ID, published in affiliated or unaffiliated telephone directories and made available through directory assistance. Spectrum says it takes reasonable precautions to keep non-published and non-listed numbers out of directories but cannot guarantee errors will never occur. Caller ID blocking may not prevent display when you call certain business, 911, 900 and toll-free numbers. Spectrum Mobile does not publish directories of wireless numbers or make them available to others for listing.
Supporting quotations
If you subscribe to our Spectrum Voice® service, your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators.
We take reasonable precautions to ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee that errors will never occur.
Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business numbers, 911, 900 numbers or toll-free 800, 855, 844, 866, 877 or 888 numbers.
But note that Spectrum Mobile does not publish directories of customers' wireless phone numbers and we do not make those numbers available to others for listing in directories.
Qualifications & exceptions
Applies to Spectrum Voice subscribers; Spectrum Mobile is treated differently.
Protection for non-published numbers is "reasonable precautions", with errors not ruled out.
Sharing & Disclosure · Company practice
Contact details go to an advertiser if you respond to an ad; de-identified or aggregate data may be shared
Some ads Spectrum displays may invite interactive or transactional follow-up. When you interact and provide consent, Spectrum may share your contact information with the advertiser to fulfill your request. It may also share individually de-identified and/or aggregate information, including its business and marketing reports, with third parties for their own purposes.
Supporting quotations
When you interact and provide your consent, we may share your contact information with the advertiser for the purpose of fulfilling your request.
We may also share individually de-identified and/or aggregate information, including our business and marketing reports, with third parties for their own purposes.
Qualifications & exceptions
Sharing contact information with the advertiser depends on your interaction and consent.
Sharing of individually de-identified or aggregate information is not tied to a consent step in this block.
Sharing & Disclosure · Company practice
Information, including personal data, may transfer in a merger, acquisition or asset sale
If Spectrum enters a merger, acquisition or sale of all or part of its assets, it may transfer or receive information about you, including information that personally identifies you, as part of the transaction. As an acquirer it may also receive information about consumers who are not its subscribers.
Supporting quotations
If we enter into a merger, acquisition, or sale of all or a portion of our assets, we may transfer or receive information about you, including information that personally identifies you, as part of the transaction.
We may also receive information about consumers who are not our subscribers as the acquiring entity in a merger and acquisition.
Not stated here
The text does not say whether you would be notified or given choices about such a transfer.
Sharing & Disclosure · Company practice
For these states Spectrum says it processes data for targeted advertising and may sell it
For residents of the listed states, Spectrum points back to its collection, use and sharing sections and states that it processes personal data for targeted advertising and may sell personal data to third parties for targeted advertising and other commercial purposes. Where applicable law requires, it will request consent for collecting, using or selling sensitive personal information.
Supporting quotations
We process personal data for purposes of targeted advertising and may sell personal data to third parties for targeted advertising and other commercial purposes, as described in this Privacy Policy.
Where required by applicable law, we will request your consent for the collection, use, and/or sale of your sensitive personal information.
Qualifications & exceptions
Consent for sensitive personal information is promised only where applicable law requires it.