Account & Service Control · Restriction or exception
Under-13s are not intended users; ages 13 to 18 need a supervising parent who accepts the Terms
The Shop is not targeted at or intended for anyone under 13. Someone between 13 and 18 may access and participate in the Shop only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. The eligibility section separately says that logging in and making purchases requires being at least 18 (the sentence is cut off after "or the age"), so the minor-supervision rule and the purchase rule are not clearly reconciled.
Supporting quotations
Starbucks Shop is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may access and participate in Starbucks Shop only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
Be at least 18 years old or the age.
Qualifications & exceptions
Supervision applies to access and participation by 13 to 18 year olds; log-in and purchase eligibility is stated separately.
Not stated here
How the supervised access for ages 13 to 18 fits with the 18-and-over log-in and purchase requirement is not explained; the age-of-majority wording in the eligibility list is incomplete.
Account & Service Control · Restriction or exception
Logging in and buying requires age 18, contiguous-US residence and a Rewards account
To log in and make purchases on the Shop, users must be at least 18 years old "or the age" (the sentence is incomplete as published), reside in the contiguous United States (excluding Alaska, Hawaii and US Territories; the parenthesis is not closed in the source), and have a valid Starbucks Rewards account. The Rewards account is required to access ecommerce features including product ordering, subscription management and order history. The subscription section repeats that a Rewards account is needed to log in, place a subscription order and modify it. This 18-and-over rule sits alongside the personal-use section's supervised access for ages 13 to 18.
Supporting quotations
To log in and make purchases on Starbucks Shop, Users must:
Be at least 18 years old or the age.
Reside in the contiguous United States (does not include Alaska, Hawaii, or US Territories.
Have a valid Starbucks® Rewards account.
This account is required to access ecommerce features including product ordering, subscription management, and order history.
A Starbucks Rewards account is needed to log into Starbucks Shop and place a subscription order and modify it.
Qualifications & exceptions
All three conditions are listed together as requirements for logging in and making purchases.
Not stated here
The age wording is cut off after "or the age", so any alternative age threshold is not stated.
Starbucks Rewards terms are separate and are not supplied here.
Account & Service Control · Restriction or exception
You are responsible for your login credentials and everything done under your account
You are responsible for keeping your account credentials confidential and for all activities that occur under your account.
Supporting quotations
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Not stated here
This sentence does not say what happens if the account is used without your authorization.
Account & Service Control · Company practice
Starbucks can discontinue any Shop mobile feature
Some users may be able to opt in to certain functionality on the Shop, and products may be purchased online using a mobile version of the Shop. Starbucks reserves the right to discontinue any mobile feature.
Supporting quotations
Some Users may be able to elect to participate in certain functionality on certain of Starbucks Shop online.
Products may be purchased online using a mobile version of Starbucks Shop. Starbucks reserves the right to discontinue any mobile feature.
Not stated here
The text does not say which mobile features exist or whether notice is given before one is discontinued.
Account & Service Control · Company practice
Starbucks can cancel any order, in whole or part, for any reason
Starbucks reserves the right to cancel any order, in whole or in part, at its sole discretion and for any reason, including product unavailability, pricing errors, suspected fraud or violations of its terms and conditions. If it cancels, affected customers will be notified and refunded as applicable.
Supporting quotations
Starbucks reserves the right to cancel any order, in whole or in part, at its sole discretion and for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or violations of our terms and conditions. In the event of a cancellation, affected customers will be notified and refunded as applicable.
Qualifications & exceptions
Refund is "as applicable"; notification is promised to affected customers.
Not stated here
The text does not say when notice is given or how "as applicable" is decided.
Account & Service Control · Restriction or exception
You cannot cancel an order once it is processed
Orders cannot be cancelled by a user once they are processed. The text does not say whether or how a user can cancel before processing. Subscription orders have their own rule: skip, pause or cancel requests must be made at least 3 days before the next order date.
Supporting quotations
Orders cannot be cancelled by a User once they are processed.
To avoid being charged for the next billing cycle, all modification requests including skip, pause, or cancel must be made at least 3 days before your next order date.
Qualifications & exceptions
Subscription cancellation follows the subscription section's 3-day rule.
Not stated here
"Processed" is not defined here and no pre-processing cancellation route is described for one-time orders.
Account & Service Control · Context
Shop Support is reachable by email or phone, Monday to Friday, 8 a.m. to 4 p.m. Pacific
For questions or special requests you can email support@shop.starbucks.com or call 800-395-0591 during support hours, Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
Supporting quotations
or call 800-395-0591 during support hours, Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
Account & Service Control · User right or choice
You can skip, pause or cancel by account, phone or email, at least 3 days before the next order
You may skip your next order, pause your subscription indefinitely, or cancel it through your Shop online account, by calling customer service at (800) 395-0591 during support hours (Monday through Friday, 8 a.m. to 4 p.m. Pacific time), or by emailing support@shop.starbucks.com. To avoid being charged for the next billing cycle, any skip, pause or cancel request must be made at least 3 days before the next order date. Resuming a paused subscription restarts recurring charges.
Supporting quotations
You may skip your next order, pause your subscription indefinitely, or cancel your subscription through your Starbucks® Shop online account or by either calling customer service at (800) 395-0591 (during support Monday through Friday, 8 a.m. to 4 p.m. Pacific time) or by email at
To avoid being charged for the next billing cycle, all modification requests including skip, pause, or cancel must be made at least 3 days before your next order date.
Resuming a paused subscription will restart recurring charges.
Qualifications & exceptions
A Rewards account is needed to log in and modify a subscription order (see the eligibility card).
Not stated here
The text does not say what happens to a request made inside the 3-day window beyond not avoiding the next charge.
Account & Service Control · Context
Shop Support is reachable by phone, email and a contact page
For questions or support you can contact Starbucks Shop Support at 800-395-0591 or by email at support@shop.starbucks.com, or through its contact page. Support hours are Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
Supporting quotations
For questions or support, contact us at: Starbucks Shop Support 800-395-0591
or call 800-395-0591 during support hours, Monday through Friday, 8 a.m. to 4 p.m. Pacific time.