23 of 107 cards in Charges & Financial Obligations
Charges & Financial Obligations · Context
StubHub is a marketplace: sellers set prices, which may exceed face value
StubHub describes itself as a ticket marketplace that allows registered users to buy (Buyer) and sell (Seller) Tickets. The Seller, not StubHub, sets ticket prices; StubHub does not own the Tickets sold on the Site; and ticket prices may exceed the face value.
Supporting quotations
We are a ticket marketplace that allows registered users to buy (in this capacity, "Buyer") and sell (in this capacity, "Seller") Tickets.
The Seller (and not us) sets the prices for the Tickets.
As a marketplace, we do not own the Tickets sold on the Site.
Ticket prices may exceed the face value of the Ticket.
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Charges & Financial Obligations · Permission or license
Service Fees may change anytime, be retained, and be offset against amounts owed
StubHub may charge fees for selling or buying Tickets or using the Services, plus delivery or fulfillment fees (Service Fees). They may vary by event type, Ticket type, optional features such as Sponsored Listings, and location, and StubHub may change them in its sole and absolute discretion at any time, including after a Ticket is listed. Applicable Service Fees and taxes are disclosed before listing or buying. StubHub may charge or retain Service Fees if the user does not fulfill their contractual obligations, and may offset Service Fees against amounts it owes the user.
Supporting quotations
We may charge fees for selling and/or buying Tickets through our Site and/or otherwise using our Services, as well as delivery or fulfillment fees (collectively referred to as “Service Fees”).
Service Fees may vary depending on various factors, including event type, Ticket type, optional features selected by you (e.g., Sponsored Listings), and location.
We may in our sole and absolute discretion change our Service Fees at any time, including after you list your Tickets.
Any applicable Service Fees including any taxes if applicable will be disclosed to you prior to listing or buying a Ticket.
We may charge and/or retain Service Fees if you do not fulfill your contractual obligations under this User Agreement.
Service Fees may be offset against amounts we owe to You at our sole discretion
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Charges & Financial Obligations · Restriction or exception
Sellers who do not fulfill obligations may be charged under the Seller Policies
If a Seller does not fulfill obligations under the User Agreement and the Seller Policies, StubHub may charge certain fees and/or costs in accordance with the Seller Policies.
Supporting quotations
If you as a Seller do not fulfill your contractual obligations under this User Agreement and the Seller Policies, we may charge you certain fees and/or costs in accordance with the Seller Policies.
Qualifications & exceptions
Applies to Sellers.
data: payment
Not stated here
The amounts are in the Seller Policies, which are not part of the supplied source.
Charges & Financial Obligations · Restriction or exception
Buyers who change or misstate a delivery address may pay extra delivery costs
If a Buyer changes their postal address after purchase and asks for delivery to the new address, or specified an incorrect address, StubHub may charge for additional delivery costs from re-arranging delivery. Those costs may be charged to the Buyer’s Payment Method.
Supporting quotations
If you as a Buyer change your postal address after you have purchased your Ticket(s) and require us to deliver your Ticket(s) to this new postal address, or if you have specified an incorrect postal address, we may charge you for any additional delivery costs
Such additional delivery costs may be charged to your Payment Method.
Qualifications & exceptions
Applies to Buyers.
data: payment · data: contacts
Charges & Financial Obligations · Permission or license
Unpaid amounts may go to collections and be reported to credit bureaus
StubHub may collect amounts owed using a collection agency or other mechanism and the user may be charged collection fees. StubHub or the collection agency may report account information to credit bureaus, so defaults may appear in the user’s credit report. Disputes about information StubHub reported go to StubHub; disputes about a collection agency’s report go to the agency.
Supporting quotations
We may collect amounts owed using a collection agency or other collection mechanism and you may be charged fees associated with collecting the delinquent payments.
We, or the collection agency we retain, may also report information about your account to credit bureaus, and as a result, defaults in your account may be reflected in your credit report.
If you wish to dispute the information we reported to a credit bureau, please contact us. If you wish to dispute the information a collection agency reported, contact the collection agency directly.
Charges & Financial Obligations · User right or choice
Sellers set the Sales Price and may modify or delete a listing until it sells
When listing a Ticket the Seller sets a price for which they are willing to sell (the Sales Price), and may modify or delete the listing at any time until the Tickets have sold.
Supporting quotations
When listing a Ticket you must set a price for which you are willing to sell your Ticket ("Sales Price").
You may modify (e.g. raise or lower the Sales Price) or delete your listing at any time until the Tickets have sold.
Qualifications & exceptions
Applies to Sellers.
Charges & Financial Obligations · Restriction or exception
Listing is a binding offer; Sellers must deliver and may not relist higher
By listing a Ticket, the Seller makes a binding offer to sell it at the Sales Price. When a Buyer purchases through the Site, the Seller is contractually bound to deliver that exact Ticket for the Sales Price within the required delivery timeframe. Sellers must monitor inventory and keep listings accurate, may not cancel orders at one price and repost the same tickets for a higher price, and failure to fulfill orders leads to charges under the User Agreement and Seller Policies.
Supporting quotations
By listing a Ticket for sale, you are making a binding offer to sell that Ticket to a Buyer who purchases the Ticket at the Sales Price.
you are contractually bound to deliver that exact Ticket for Sales Price and within the required delivery timeframe
You are obligated to monitor your inventory and ensure all listings are accurate.
Under no circumstances may Sellers cancel orders at one price and repost the same tickets for a higher price.
Failure to fulfill your orders will lead to charges as stated in this User Agreement and Seller Policies.
Charges & Financial Obligations · Restriction or exception
No guarantee tickets sell or rank prominently, and no compensation if not
StubHub does not guarantee that a Seller’s tickets will sell, or that a listing will appear on the Site within a certain time or in a particular order on the event page or in search results (except Sponsored Listings). It will not, for any reason, compensate for tickets that do not sell, even where this is due to Site unavailability from an outage or maintenance, or listing delays. The Seller Policies contain additional terms for Sellers, including for Sponsored Listings.
Supporting quotations
We do not guarantee that your tickets or related passes will sell or that your listing will appear on the Site within a certain time after it is posted or in a particular order on the event page or through search results (except for Sponsored Listings).
We will not, for any reason, provide compensation for tickets that do not sell, even if it is due to Site unavailability from an outage or maintenance or listing delays.
Please refer to the Seller Policies for additional terms (including for Sponsored Listings) which apply to you as a Seller.
Qualifications & exceptions
Applies to Sellers.
data: payment
Charges & Financial Obligations · Restriction or exception
Sellers handle taxes and may have to give a tax ID that StubHub can report
Sellers are responsible for determining whether taxes are due on a sale and for collecting and remitting them, except where StubHub is required by law to calculate, collect and remit sales tax. Applicable taxes must be included in the Sales Price. Sellers agree to provide a Social Security Number or other tax identification number if necessary for StubHub to provide, without notice to the Seller, information to tax authorities about payments the Seller receives, and authorize StubHub to release that information. Service Fees include applicable sales, use, excise, value added, service and other indirect taxes.
Supporting quotations
You as a Seller are responsible for determining whether any taxes are due on your sale of a Ticket, and for collecting and remitting such taxes, except where we are required by law to calculate, collect, and remit sales tax on those sales.
Any applicable taxes must be included in the Sales Price of your Ticket.
You agree to provide us with your Social Security Number or other tax identification number if necessary for us to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize us to release that information to the relevant tax authorities.
The Service Fees include any applicable sales, use, excise, value added, service and other indirect taxes.
Charges & Financial Obligations · Restriction or exception
Buyers form a binding contract with the Seller; all sales are final
Buyers are responsible for reading the complete listing before committing. Placing an order is a binding contract with the Seller to purchase those Tickets, and additional terms communicated by the Seller may apply. Payment is remitted to StubHub and disbursed to the Seller. All sales are final, and an order cannot be changed or cancelled after the sale is complete.
Supporting quotations
You are responsible for reading the complete listing before making a commitment to buy Tickets.
When placing an order, you are entering into a binding contract with the Seller to purchase those Tickets.
Additional terms communicated to you by the Seller may apply.
Payment is remitted to StubHub and disbursed to the seller according to our User Agreement.
All Sales are final. You cannot change or cancel any orders after the sale is complete.
Qualifications & exceptions
Applies to Buyers.
data: payment
Not stated here
Any refunds or guarantees under the FanProtect Guarantee are in a separate document that is not part of the supplied source.
Charges & Financial Obligations · Context
Sponsored Listings let Sellers pay to place tickets near the top of results
Sellers may promote or “boost” listings by purchasing a Sponsored Listing, which features tickets at or near the top of relevant search results for a fee payable to StubHub and is identified as a Sponsored Listing. Buyers acknowledge that placement of Sponsored Listings reflects their sponsored nature and not any view, opinion, endorsement, evaluation, recommendation or analysis by StubHub about the tickets.
Supporting quotations
Sellers may have the option to promote or “boost” their listed tickets by purchasing a “Sponsored Listing.”
Sponsored Listings allow Sellers to feature their tickets at or near the top of relevant search results for a fee or fees payable to us, and will be identified as “Sponsored Listings” in the relevant search results.
the placement of Sponsored Listings within search results is a function of their sponsored nature, and does not reflect or represent any view, opinion, endorsement, evaluation, recommendation, or analysis by us
data: payment · purpose: advertising
Charges & Financial Obligations · Permission or license
StubHub collects Buyer payments as Seller’s limited agent and may offset amounts
Payments from Buyers are processed by StubHub on behalf of the Seller and credited under the Seller Policies. The Seller appoints StubHub as its limited payment collection agent solely to accept Buyers’ funds, and a Buyer’s payment to StubHub counts as payment to the Seller. Except as the FanProtect Guarantee specifies, StubHub’s obligation to pay the Seller is conditional on receipt of the Buyer’s payment, it guarantees payments only for amounts successfully received, and amounts owed to the Seller may be offset against pending payments for Tickets sold or to be sold. StubHub assumes no liability for the Seller’s acts or omissions.
Supporting quotations
Payments received from Buyers for Tickets purchased via the Site are processed by us on behalf of the Seller and credited to the Seller in accordance with the Seller Policies.
Seller appoints us as its limited payment collection agent solely for the purpose of accepting funds from Buyers on behalf of Seller.
our obligation to pay Seller is subject to and conditional upon successful receipt of the associated payments from Buyer
payments we owe to Seller may be off set against pending payments for Tickets the Seller has sold or will sell in the future
we assume no liability for any acts or omissions of the Seller
Qualifications & exceptions
Applies to Sellers.
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Charges & Financial Obligations · Procedure
Buyer payments are due immediately and cover the full amount with fees and taxes
Payments from Buyers are due and payable immediately. A Buyer can pay the full order amount, which includes any applicable Service Fees and taxes, using one of the accepted payment methods.
Supporting quotations
Payments from Buyers are due and payable immediately.
A Buyer can pay the full order amount which includes any applicable Service Fees and taxes using one of the accepted payment methods.
Qualifications & exceptions
Applies to Buyers.
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Charges & Financial Obligations · Context
A Buyer’s payment obligation is satisfied when StubHub receives payment in full
A Buyer’s obligation to pay for a Ticket is satisfied when StubHub has received the payment in full.
Supporting quotations
A Buyer’s obligation to pay for a Ticket is satisfied when we has received the Payment in full.
Qualifications & exceptions
Applies to Buyers.
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Charges & Financial Obligations · Procedure
Cancelled events: listings removed and Buyers refunded or credited
If an event is cancelled and not rescheduled, StubHub removes the event and its listings and informs Buyer and Seller. A Seller who needs the Ticket back to obtain a refund from the promoter must contact Customer Service immediately. The Buyer must keep the Ticket and send it back to the Seller or StubHub if asked, and receives a full refund or credit for a future purchase, as determined in StubHub’s sole discretion unless a refund is legally required, once the Seller has sent back the Ticket (if applicable); the Seller is not paid. If the Seller has already been paid, StubHub may recover the payment by charging the Seller’s Payment Method or offsetting it against pending payments, excluding fees paid or payable for Sponsored Listings.
Supporting quotations
If an event is canceled and not rescheduled, we will remove the event and any listings related to the event from our Site and inform both Buyer and Seller about the cancelation with further instructions.
The Buyer is required to retain the Ticket(s) and upon our request to send them back to either the Seller or to us (as instructed by us).
The Buyer will receive a full refund or credit for use on a future purchase, as determined in our sole discretion (unless a refund is required by law)
the Seller will not be paid
the payment for the sale may be recovered by charging the Seller’s Payment Method or by setting off this amount (excluding any fees paid or payable to StubHub in connection with Sponsored Listings) against pending payments for other Tickets the Seller has sold or will sell in the future
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Charges & Financial Obligations · Restriction or exception
Postponed events: no refunds unless later cancelled; Sellers may not resell
If an event is postponed, StubHub works with Buyers and Sellers case by case on Ticket issues. Sellers are prohibited from reselling, invalidating or changing Tickets for postponed events, and refunds are not issued for postponed events unless they are ultimately cancelled as described.
Supporting quotations
If an event is postponed, we will work with Buyers and Sellers on a case-by-case basis attempting to resolve any Ticket issues.
Sellers are prohibited from reselling, invalidating or changing Tickets for postponed events.
Refunds will not be issued for postponed events, unless they are ultimately canceled as stated above.
For Quebec residents only: If an event is postponed or rescheduled, the Buyer will receive a full refund upon a request being made and once the Buyer has sent back the Ticket (s).
For persons buying a Ticket to an event located in the province of British Columbia, the following applies: section 6 of the Ticket Sales Act, SBC 2019, c 13 (the “TSA”), and the Buyer will receive a full refund within 15 days upon a request being made, or within 30 days if the Buyer has initiated an unsuccessful credit card chargeback, if: (i) an event is cancelled before the Ticket can be used; (ii) the Ticket does not grant the Buyer admission to the event for which it was issued; (iii) the Ticket is counterfeit; (iv) the Ticket does not match its description as advertised or as represented to the Buyer; (v) the Ticket is cancelled under section 3(4)(b) of the TSA; or (vi) other prescribed circumstances or guarantees exist.
Qualifications & exceptions
Quebec residents can request a full postponement/rescheduling refund after returning tickets. Separate guarantees cover buyers of tickets to British Columbia events.
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Charges & Financial Obligations · Restriction or exception
No responsibility or refunds for partial shows or venue, line-up or time changes
StubHub is not responsible for partial performances or changes to venue, line-up or time, and no refunds are issued in those instances.
Supporting quotations
We are not responsible for partial performances, venue, line-up or time changes. No refunds will be issued in these instances.
For persons buying a Ticket to an event located in the province of British Columbia, the following applies: section 6 of the Ticket Sales Act, SBC 2019, c 13 (the “TSA”), and the Buyer will receive a full refund within 15 days upon a request being made, or within 30 days if the Buyer has initiated an unsuccessful credit card chargeback, if: (i) an event is cancelled before the Ticket can be used; (ii) the Ticket does not grant the Buyer admission to the event for which it was issued; (iii) the Ticket is counterfeit; (iv) the Ticket does not match its description as advertised or as represented to the Buyer; (v) the Ticket is cancelled under section 3(4)(b) of the TSA; or (vi) other prescribed circumstances or guarantees exist.
Qualifications & exceptions
Separate refund guarantees apply to buyers of tickets to British Columbia events.
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Charges & Financial Obligations · User right or choice
Quebec residents: full refund if an event is postponed or rescheduled
For Quebec residents only, if an event is postponed or rescheduled the Buyer receives a full refund upon request once the Buyer has sent back the Ticket.
Supporting quotations
For Quebec residents only: If an event is postponed or rescheduled, the Buyer will receive a full refund upon a request being made and once the Buyer has sent back the Ticket (s).
Charges & Financial Obligations · User right or choice
British Columbia events: refund rights under the Ticket Sales Act
For tickets to events in British Columbia, section 6 of the Ticket Sales Act applies, and the Buyer receives a full refund within 15 days of a request (30 days if the Buyer initiated an unsuccessful credit card chargeback) if the event is cancelled before the Ticket can be used, the Ticket does not grant admission, is counterfeit, does not match its description, is cancelled under section 3(4)(b) of the Act, or other prescribed circumstances or guarantees exist.
Supporting quotations
For persons buying a Ticket to an event located in the province of British Columbia, the following applies: section 6 of the Ticket Sales Act, SBC 2019, c 13 (the “TSA”)
the Buyer will receive a full refund within 15 days upon a request being made, or within 30 days if the Buyer has initiated an unsuccessful credit card chargeback
(i) an event is cancelled before the Ticket can be used; (ii) the Ticket does not grant the Buyer admission to the event for which it was issued; (iii) the Ticket is counterfeit; (iv) the Ticket does not match its description as advertised or as represented to the Buyer
(v) the Ticket is cancelled under section 3(4)(b) of the TSA; or (vi) other prescribed circumstances or guarantees exist
Qualifications & exceptions
Applies to tickets for events located in British Columbia.
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Charges & Financial Obligations · Restriction or exception
International Events: Sellers may need local currency; providers may add charges
A Seller listing a Ticket from a Local Site to an International Event may be asked for information that differs from that on the Local Site because requirements vary by local law, and may be required to list the Ticket in the currency of the event’s location. The Seller’s payment service provider may convert the Ticket price and apply additional charges.
Supporting quotations
information required by us relating to the Ticket and/or the International Event may differ from the information that you may provide on your Local Site
you may be required to list the Ticket in the currency of the location of the International Event and your payment service provider may convert the Ticket price and apply additional charges
Qualifications & exceptions
Applies to Sellers of Tickets to International Events.
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Charges & Financial Obligations · Context
Other-currency prices are informational; Buyers pay in the event’s currency
Where a Seller’s listing appears on international Sites, StubHub may display the Ticket price in one or more currencies, and reserves the right not to show the Sales Price in the currency of the Local Site where it was listed. This information is for information only without warranty of accuracy, and the Buyer must pay in the currency applicable to the event.
Supporting quotations
we may as part of our Services display the price of your Ticket in one or more currencies
such information will be provided for informational purposes only (without any warranty as to accuracy) and the Buyer will be required to pay for any such Ticket in the currency applicable to the event
data: payment
Charges & Financial Obligations · User right or choice
British Columbia buyers may cancel a future performance contract lacking details
For persons buying a Ticket to an event in British Columbia, a Buyer may cancel a future performance contract by giving notice to StubHub not later than one year after receiving a copy of the contract if the contract does not contain required information, such as supply dates, payment amounts, the supplier’s name, address and telephone number, a description and itemized price, taxes and shipping, terms of payment, or a notice of cancellation rights. If cancelled, StubHub refunds all money received, without deduction except as provided under the BPCPA, within 15 days after the notice of cancellation is given.
Supporting quotations
Applicable to events located in the province of British Columbia - For persons buying a Ticket to an event located in the province of British Columbia, the following applies:
a Buyer may cancel a future performance contract by giving notice of cancellation to StubHub not later than one year after the date that the Buyer receives a copy of the contract if the contract does not contain any of the following information
If a future performance contract is cancelled, StubHub will refund the Buyer all money received in respect of the contract, without deduction except as provided for under the Business Practices and Consumer Protection Act, SBC 2004, c 2 (the “BPCPA”), whether received from the Buyer or any other person, within 15 days after the notice of cancellation has been given
Qualifications & exceptions
Applies to persons buying a Ticket to an event located in British Columbia.
Charges & Financial Obligations · User right or choice
British Columbia buyers may cancel a distance sales contract in listed cases
For tickets to events in British Columbia, a Buyer may cancel a distance sales contract by notice to StubHub not later than 7 days after receiving a copy if StubHub or the contract does not comply with sections 47 or 48(2) of the BPCPA; not later than 30 days after the contract date if StubHub does not provide a copy under section 48(1); or at any time before delivery if goods or services are not delivered within 30 days of the supply date or, if none is specified, within 30 days of the contract date. Related consumer transactions, guarantees, security and credit agreements are also cancelled, and StubHub refunds all money received without deduction within 15 days of the notice.
Supporting quotations
a Buyer may cancel a distance sales contract by giving notice of cancellation to StubHub (a) not later than 7 days after the date that the Buyer receives a copy of the contract if StubHub does not comply with section 47 of the BPCPA, or the contract does not comply with section 48(2) of the BPCPA
(b) not later than 30 days after the date that the contract is entered into if StubHub does not provide the Buyer with a copy of the contract in accordance with section 48(1) of the BPCPA
(c) at any time before the goods or services are delivered if the goods or services to be delivered under the contract are not delivered to the Buyer within 30 days of the supply date
If a distance sales contract is cancelled pursuant to the above, the following are also cancelled
StubHub will, within 15 days after the notice of cancellation has been given, refund to the Buyer, without deduction, all money received in respect of the contract and in respect of any related consumer transaction
Qualifications & exceptions
Applies to persons buying a Ticket to an event located in British Columbia.