Charges & Financial Obligations · Company practice
Paid Services renew automatically and charge your payment method again unless you cancel before renewal
Surfshark subscriptions run for service periods, and paid Services renew automatically at the end of each period, charging your chosen payment method again unless you cancel your automatic payments before the renewal. By entering your payment details you agree to automatic renewal. Surfshark says it will tell you in advance by email about an automatic renewal, but only if your subscription is longer than one month. Only some Services are free of charge. For Third Party Services bought through Surfshark, the Terms say these Terms (including subscription purchase, auto-renewals, prices/payments and cancellation/refunds) govern if there is any inconsistency with the third party's terms.
Supporting quotations
Surfshark Services renew automatically.
Only some of our Services are free of charge.
Paid Surfshark Services renew automatically at the end of each service period and your chosen payment method is charged again, unless you decide to cancel your automatic payments before the automatic renewal.
By entering your payment details you agree with the automatic renewal.
We will inform you in advance by email about the automatic renewal of your subscription (if it is longer than one month).
If there are any inconsistencies between these Terms and the terms of Third Party Services, these Terms (subscription purchase, auto-renewals, prices/payments, and cancellation/refunds) will govern and apply.
Qualifications & exceptions
Advance email notice of renewal is stated only for subscriptions longer than one month.
You can cancel automatic renewal at any time (see the cancellation card); cancelling must happen before the renewal date for it to prevent the next charge.
The Terms point to the currently applicable recurring fees on a separate pricing page that is not part of this document.
Not stated here
This section does not say how many days before renewal the email is sent.
Charges & Financial Obligations · Company practice
Surfshark may place a temporary pre-authorization charge on your credit card before your subscription period ends
Before your current subscription period ends, Surfshark may start a pre-authorization transaction on the credit card you provided. A nominal amount may be temporarily charged to check that the payment method is valid, and the Terms say it is reversed promptly after successful verification and will not appear as a permanent transaction. Surfshark says this helps ensure uninterrupted access and confirms the payment method is valid for future billing.
Supporting quotations
Prior to the conclusion of your current subscription period, we may initiate a pre-authorization transaction on the credit card provided.
A nominal amount may be temporarily charged to validate your payment method's status. Upon successful verification, this amount will be promptly reversed and will not reflect as a permanent transaction on your account.
Qualifications & exceptions
Stated for credit cards ('the credit card provided').
Not stated here
The amount is described only as 'nominal'; the Terms do not state it or the time the hold lasts beyond 'promptly' reversed.
Charges & Financial Obligations · Procedure
Your first receipt is emailed; later receipts are only in your Surfshark account
Surfshark sends the first receipt for purchased Services to your email. All later receipts are sent to your Surfshark account, where you see them by logging in, clicking My account, selecting Subscriptions and opening Invoices & receipts.
Supporting quotations
We will send the first receipt for your purchased Services to your email.
All later receipts will be sent to your Surfshark account
Charges & Financial Obligations · Company practice
Surfshark can change prices and subscription terms and treats continued use as acceptance, subject to applicable law
Surfshark may change subscription prices, including recurring fees, or other subscription terms from time to time and says it will communicate any price or other changes to you in advance. Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect. The Terms point to a separate page for the currently applicable recurring subscription fees.
Supporting quotations
Surfshark may change the price for the subscriptions, including recurring subscription fees, or other subscription terms from time to time and will communicate any price or other changes to you in advance.
Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect.
Please see currently applicable recurring subscription fees here.
Qualifications & exceptions
Acceptance by continued use is stated 'subject to applicable law'.
Not stated here
The advance-notice period and method are not stated.
The current recurring fees are on a separate pricing page that is not part of this document.
Cross-references
contrast (model-proposed): Surfshark can change the Terms and only promises to post a notice on its site — contrast: Changes to the Terms generally are announced by a notice on the site, while price and subscription-term changes are said to be communicated to you in advance; the Terms do not explain how the two notice routes relate.
Charges & Financial Obligations · User right or choice
You can turn off auto-renewal any time from your account, by support email, or per a third-party seller's terms
You can cancel automatic renewal at any time. If you bought the Services directly from Surfshark, you can turn off auto-renewal for the upcoming service period from your Surfshark account. If you bought from a third party, how you can cancel automatic payments depends on that seller's terms. You can also email support@surfshark.com at any time and Surfshark's support team will cancel your automatic payments.
Supporting quotations
You can cancel automatic renewal at any time.
If you purchased the Services directly from us you can cancel your automatic payments (i.e., turn off auto-renewals for the upcoming Service period) at any time from your Surfshark account.
If you purchased the Services from a third party your possibilities to cancel automatic payments are subject to its terms.
You can also contact us at any time at support@surfshark.com and your automatic payments will be canceled by our support team.
Qualifications & exceptions
Cancelling turns off renewal for the upcoming service period; it is not described here as a refund.
Charges & Financial Obligations · Company commitment
30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions
Surfshark offers a refund claim within 30 days following your initial purchase of its paid Services. The guarantee is meant as a risk-free trial: it applies only to the initial purchase, is limited to one refund per Service, and all recurring payments are non-refundable. It does not apply if you signed up through resellers other than Paddle, Google Play or Cleverbridge, paid with a prepaid card or gift card, chose the anonymous Dedicated IP option, or bought anything associated with the Alternative ID service (for example the Alternative Number feature). Refunds are also not available if you were granted a free trial of 30 days or longer, and the Terms add further limits on refunds (for example for deleted accounts and, in the next part of this section, for breaches of the Terms).
Supporting quotations
We can refund you on the basis of our 30-day money-back guarantee. Except if you signed up via resellers other than Paddle, Google Play, or Cleverbridge, with a prepaid card/gift card or decided to use an anonymous Dedicated IP option, or have made any purchases associated with our Alternative ID service, such as the purchase of the Alternative Number feature.
we guarantee you a right to claim a refund within 30 days following your initial purchase of our Services
it applies only to your initial purchase and is limited to one refund per Service
for all subscription plans, the 30-day money-back guarantee applies only to the initial purchase; all recurring payments are non-refundable.
The refunds are also not applicable if you have been granted a free trial to use our Services for 30 days or longer.
we will no longer be able to grant you a refund, as we will not have any possibility to establish any links between you and a particular Dedicated IP
Qualifications & exceptions
Initial purchase only; renewals and other recurring payments are non-refundable.
Limit of one refund per Service.
Excluded: purchases through resellers other than Paddle, Google Play or Cleverbridge; prepaid or gift card payments; anonymous Dedicated IP; Alternative ID purchases such as the Alternative Number feature; users who had a free trial of 30 days or longer.
Surfshark may verify account information and withhold or delay refunds until verification is complete.
Not stated here
The Terms do not say how to submit a refund claim in this section.
Charges & Financial Obligations · Company practice
Late refunds are at Surfshark's sole discretion and pro rata; it may delay any refund to verify your account
Surfshark reserves the right to verify your account information and to withhold or delay any refund until that verification is complete. In exceptional cases it may consider a refund after the 30 days, at its sole discretion, if you can show that the Services you bought were not available or usable and that you made reasonable attempts to contact Surfshark about it. In that case it may give a pro-rata refund of the fees paid for the period when the Services were not available or usable.
Supporting quotations
Surfshark reserves the right to verify the validity of your account information, and to withhold or delay any refunds until such verification is complete.
In the exceptional cases, we may consider refund beyond such 30-days period, at our sole discretion, if you can demonstrate that the Services which you purchased were not available or usable and that you made reasonable attempts to contact us regarding this issue.
we may provide you with a pro-rata refund of Services’ fees paid during the subscription period when the Services were not available or usable
Qualifications & exceptions
'May consider' and 'sole discretion' mean a late refund is not promised.
The pro-rata amount is tied to the period the Services were unavailable or unusable.
Not stated here
The Terms do not define 'exceptional cases' or state how long verification may take.
Charges & Financial Obligations · Restriction or exception
Surfshark cannot refund subscriptions bought from resellers other than Paddle, Google Play or Cleverbridge
If you got your subscription through a reseller other than Paddle, Google Play or Cleverbridge, Surfshark says it is not able to grant a refund; you need to consult the original seller about its refund procedures. If you bought through Paddle, Google Play or Cleverbridge, Surfshark says it can facilitate a refund under its own policies, and you are told to check the individual reseller's terms for more information.
Supporting quotations
We are not able to grant you a refund if you obtained your Surfshark subscription via resellers other than Paddle, Google Play, or Cleverbridge.
if your purchase was made through Paddle, Google Play, or Cleverbridge, we can facilitate a refund for you in accordance with our policies
Qualifications & exceptions
Facilitation for Paddle, Google Play and Cleverbridge purchases is 'in accordance with our policies', so the other refund limits still apply.
Charges & Financial Obligations · Restriction or exception
Prepaid and gift card payments are not refunded; crypto payments are refunded in the same cryptocurrency
Payments made with prepaid cards or gift cards are not refunded. For payments made in cryptocurrency, the equivalent amount in US dollars is refunded in the same cryptocurrency, based on the exchange rate at the moment of the refund.
Supporting quotations
Payments made using prepaid cards or gift cards are not refunded.
For payments made in cryptocurrency, the equivalent amount in US Dollars is refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund).
Qualifications & exceptions
The crypto refund amount depends on the exchange rate at the time of refund.
Charges & Financial Obligations · Restriction or exception
Choosing the anonymous Dedicated IP option removes Surfshark's records of it and ends refund eligibility for it
If you use the anonymous Dedicated IP option, which can be selected after the Dedicated IP is installed, Surfshark removes all information in its database about your Dedicated IP address. Surfshark says that, because it then cannot link you to a particular Dedicated IP, it will no longer be able to grant you a refund.
Supporting quotations
If you decide to use an anonymous Dedicated IP option which can be selected after the installation of your Dedicated IP, this will cause a removal of all the information we have in our database about your Dedicated IP address.
we will no longer be able to grant you a refund, as we will not have any possibility to establish any links between you and a particular Dedicated IP
Anonymous Dedicated IP option removes any information we have in our database about your Dedicated IP address.
Qualifications & exceptions
The option is selected after installation of the Dedicated IP.
The same exclusion is listed in the 30-day money-back guarantee card.
Not stated here
The Terms do not say whether a refund remains possible if you ask before selecting the option.
Charges & Financial Obligations · Restriction or exception
Surfshark may refuse a refund if you breach the Terms
Surfshark reserves the right not to issue a refund in the event of a breach of these Terms. This is worded as a reserved right, not as an automatic rule, and the Terms do not say who decides whether a breach occurred.
Supporting quotations
We reserve the right not to issue refund in the event of a breach of these Terms.
Qualifications & exceptions
Section 7 separately prohibits exploiting or attempting to exploit the refund policy.
Not stated here
The Terms do not say how a breach is determined or whether notice is given before a refund is refused.
Charges & Financial Obligations · Company practice
Fees exclude taxes; Surfshark may add VAT, GST and other taxes or duties at purchase
Fees charged by Surfshark are stated to be exclusive of taxes. Surfshark may nevertheless calculate and add taxes or duties, including VAT, GST and other taxes or fees under the laws that apply to you at the time of purchase.
Supporting quotations
Any fees charged by Surfshark are exclusive of taxes.
we may calculate and add taxes or duties, including, but not limited to VAT, GST and other taxes or fees under laws applicable to you at the time of purchase
Qualifications & exceptions
The list of taxes is open-ended ('including, but not limited to').
Charges & Financial Obligations · Company practice
Payments are processed by Surfshark Limited (UK) and Surfshark Inc. (US) with help from third-party providers
The Terms say all payments are processed by Surfshark's own payment processing companies, Surfshark Limited (registered in London, England) and Surfshark Inc. (registered in Mission Viejo, California), with the help of third-party providers, and point to the Privacy Policy for those providers.
Supporting quotations
All payments are being processed by our own payment processing companies (Surfshark Limited, registered at 50 Broadway, Suite 1, 7th Floor, London, England, SW1H 0DB and Surfshark Inc., registered at 25910 Acero, Suite 240, Mission Viejo, CA 92691) with help of third-party providers (see our Privacy Policy).
Qualifications & exceptions
The contracting entity for these Terms is named elsewhere as Surfshark B.V. (section 12); this block names different companies as payment processors.
Not stated here
The third-party payment providers are not named here; the Privacy Policy is not supplied with this document.
Charges & Financial Obligations · Company practice
Surfshark may sell bundled subscriptions and third-party services, and bills you directly for all of them
Surfshark says it offers some services provided by third parties. You may buy a subscription of Services bundled with other Surfshark Services and/or Third Party Services (a 'Bundled Subscription'). Surfshark may offer Third Party Services on their own or along with its Services, for a fee or free of charge, and in all cases it bills you directly using the payment method you provided.
Supporting quotations
Together with our own Services we also offer some services provided by third parties.
You may purchase a subscription of Services bundled with the subscription of other Surfshark Services and/or subscription of Third Party Services (“Bundled Subscriptions”).
We may offer third party products and/or services independently (as a standalone service) or along with our Services for a fee or free of charge (as a Bundled Subscription) through Surfshark (“Third Party Services”). In all cases you will be billed for such services directly by us using your provided payment method.
Qualifications & exceptions
Third Party Services can be standalone or part of a Bundled Subscription, and can be free or paid.
Not stated here
The Third Party Services are not named in this document.
Charges & Financial Obligations · User right or choice
You can cancel a bundle at any time, but you lose all bundled Services and cannot cancel only some
You can cancel your Bundled Subscription and/or Third Party Services, meaning turn off auto-renewals, at any time. Cancelling a Bundled Subscription means you lose access to all Bundled Services, and you cannot cancel only one or some of the Services while leaving the others active for the upcoming period.
Supporting quotations
You can cancel your Bundled Subscription and/or Third Party Services (i.e., turn off auto-renewals) at any time.
By canceling your Bundled Subscription, you will lose access to all Bundled Services. Please note that you cannot cancel only one or some of the Services leaving the others active for the upcoming period.
Qualifications & exceptions
Cancelling means turning off auto-renewals; it is not described as a refund.
Not stated here
This section does not say whether the Bundled Services stay usable until the end of the paid period.