Surfshark says its specialists evaluate Notices to decide whether the Terms were breached and what action to take
Surfshark says its specialists will evaluate submitted Notices to determine whether there is a breach of its terms and to decide whether any action is required regarding the flagged content and/or actions.
Supporting quotations
Our specialists will evaluate these submissions to determine if there is a breach of our terms and decide if any action is required regarding the content and/or actions flagged.
Not stated here
The Terms do not say how quickly a Notice will be evaluated, whether the reporter is told the outcome, or what actions may follow beyond what section 7 says about termination.
Use & Processing · Restriction or exception
Connections are meant to be unlimited, but Surfshark reserves the right to cap an immoderate number of connected devices
Surfshark says one of its core premises is an unlimited number of simultaneous connections (except for the Antivirus service). It says some users, such as unauthorized resellers and organizers of illicit activities using a very large number of devices, can hurt service quality for others. Under its Fair Usage Policy it reserves the right to enable limits on an immoderate number of simultaneously connected devices through an automated network maintenance system, so other users are not affected by potentially deteriorated quality.
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we have implemented an automated infrastructure maintenance system which continuously manages our network capacity.
one of the core premises of Surfshark is an unlimited number of simultaneous connections (except for Antivirus service)
Such users can include, but are not limited to, unauthorized resellers, organizers of illicit activities which involve usage of a very large number of devices, and other.
Under the Fair Usage Policy, we reserve the right to enable limits of an immoderate number of simultaneously connected devices in our network maintenance system in order to make sure that none of our users are affected by potentially deteriorated quality of the Services.
Qualifications & exceptions
The unlimited-connections premise excludes the Antivirus service, which has its own five-connection limit (see the Antivirus card).
The examples of exploiting users are introduced with 'include, but are not limited to'.
The limits are enabled by Surfshark's automated infrastructure maintenance system that continuously manages network capacity.
Not stated here
The Terms do not say what number of simultaneously connected devices is 'immoderate' for the VPN service.
Use & Processing · Restriction or exception
Surfshark may cap Alternative ID messages, outputs, emails and numbers; Alternative Number is for privacy and safety
The Alternative ID service has specific usage limits. To ensure personal, safe and fair use, Surfshark reserves the right to limit the number of emails or messages sent, the total number of generated outputs, and the email addresses and phone numbers an individual user creates. The Alternative Number feature, which lets you privately receive calls and messages, is described as tailored to privacy and safety needs and not for general social interactions, and Surfshark reserves the right to impose specific restrictions on its communication features to reduce misuse.
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Surfshark Alternative ID service also stipulates specific usage limitations. To ensure only personal, safe and fair use, we reserve the right to limit the quantity of emails/messages sent via Alternative ID service, as well as the total number of generated outputs, email addresses, and phone numbers created by an individual user.
This feature is tailored strictly to meet privacy and safety needs and is not intended for use in general social interactions.
Surfshark explicitly reserves the right to impose specific restrictions on the communication features provided, with the intention of reducing the risk of misuse of the Alternative Number feature
Qualifications & exceptions
The limits are rights Surfshark reserves; no numbers are stated.
Not stated here
The Terms do not state the actual limits on messages, outputs, email addresses or phone numbers.
Use & Processing · Restriction or exception
Surfshark cannot ensure verification codes reach an Alternative Number, since third parties may block virtual numbers
The ability to receive calls and messages, including verification codes (one-time passcodes), on your Alternative Number can be affected by the policies of the service calling or sending. Some third parties maintain policies that restrict or prevent delivery of verification codes to virtual numbers, so Surfshark says it cannot ensure that you will receive them, because delivery depends on the external service's settings.
Supporting quotations
Please also note that the ability to receive calls and/or messages including, but not limited to verification codes (one-time passcodes) with your Alternative Number can be affected by the policies of the service provider calling and/or sending the message.
Consequently, we cannot ensure the successful receipt of these codes, as their delivery is dependent on the settings of the external service.