Security & Safeguards · Context
The Services are a VPN plus other privacy and security services, not limited to those listed
Surfshark describes its Services as a virtual private network (VPN) and other privacy and cyber-security related services. The Terms say the Services include, but are not limited to, VPN and other software, extensions, applications, information and content that Surfshark makes available to you. They describe a VPN as encrypting your data connection so that third parties cannot monitor your network traffic, with a choice of VPN servers worldwide.
Supporting quotations
Surfshark provides virtual private network (VPN) services, also other privacy and cyber security related services (“Services”).
Services include, but are not limited to VPN and other software, extensions, applications, information and content made available to you by Surfshark.
Qualifications & exceptions
- The list of what counts as Services is open-ended ('not limited to').
Not stated here
- This section does not list individual products; other Surfshark products (for example Antivirus and Alternative ID) are mentioned elsewhere in the Terms.
Security & Safeguards · Restriction or exception
You may not send spam or malware, disrupt the Service, gain unauthorized access, or put unreasonable load on Surfshark
Prohibited conduct also includes sending spam or other duplicative or unsolicited messages in violation of applicable laws; sending or storing viruses, worms, Trojan horses or other harmful code, files, scripts, agents or programs; interfering with or disrupting the integrity or performance of the Service; attempting to gain unauthorized access to the Service or its related systems or networks; taking any action that results in an unreasonable load on Surfshark's infrastructure; and using third-party software to interfere or attempt to interfere with the Services.
Supporting quotations
By using our Services, you shall not:
Send spam or otherwise duplicative or unsolicited messages in violation of
applicable laws;
Send or store material containing software viruses, worms, Trojan horses or
other harmful computer code, files, scripts, agents or programs;
Interfere with or disrupt the integrity or performance of the Service;
Attempt to gain unauthorized access to the Service or its related systems or
networks;
Take any action that results in an unreasonable load on Surfshark’s
infrastructure;
Use any 3rd party software to interfere with or attempt to interfere with the
Services;
Qualifications & exceptions
- The spam item applies to messages 'in violation of applicable laws'.
Not stated here
- 'Unreasonable load' is not defined or quantified here; the fair usage section (section 8) separately addresses simultaneous connections.
Security & Safeguards · Restriction or exception
Antivirus cannot catch all malware and is not meant for failsafe or life-critical uses
The Terms have you expressly agree and acknowledge that Antivirus meets the current industry standard of software technology and that no available technology can identify and eliminate one hundred percent of all malware. They also state that Antivirus is not intended for users who need continuous, error-free or failsafe operation, including nuclear power plants, military applications, aircraft navigation and communications systems, or medical or other applications essential to maintaining human lives, and Surfshark disclaims that Antivirus is fit for special-risk areas.
Supporting quotations
Antivirus complies with the current industry standard of software technology and that it is impossible under any currently available technology for any application to identify and eliminate one hundred percent of all malware.
ANTIVIRUS IS NOT INTENDED FOR USERS REQUIRING CONTINUOUS, ERROR-FREE OR FAILSAFE OPERATION (INCLUDING, WITHOUT LIMITATION, IN APPLICATIONS INVOLVING NUCLEAR POWER PLANTS, MILITARY APPLICATIONS, AIRCRAFT NAVIGATIONAL AND COMMUNICATIONS SYSTEMS, OR IN MEDICAL OR OTHER APPLICATIONS ESSENTIAL TO MAINTAINING HUMAN LIVES).
SURFSHARK HEREBY DISCLAIMS THAT ANTIVIRUS IS FIT FOR USE IN SPECIAL-RISK AREAS.
Qualifications & exceptions
- The first statement is worded as your acknowledgment; the second is a statement of intended use plus a fitness disclaimer.
Security & Safeguards · Company commitment
Surfshark says it provides application updates for each OS version for at least two years after that version's release
Surfshark says it provides application updates for all OS versions for at least two years after the initial release of that OS version, and suggests updating your OS for the best experience.
Supporting quotations
We provide application updates for all OS versions for at least two (2) years after the initial OS version release.
Qualifications & exceptions
- The two years run from the initial OS version release, not from your purchase.
Not stated here
- The Terms do not say which operating systems this covers or what happens after the two years.
Security & Safeguards · Restriction or exception
The Web Content Blocker is optional and as is: it may miss or wrongly block sites, and use is at your own risk
The Web Content Blocker is described as a personal customization tool that you may enable or disable at any time at your sole discretion, and using it is your sole responsibility. It filters website access against periodically updated third-party and proprietary domain lists and is provided 'AS IS' and 'AS AVAILABLE' without warranties. Surfshark does not guarantee its accuracy, completeness or efficacy: it may fail to block sites in a selected category and may unintentionally block sites outside it. To the fullest extent permitted by applicable law, Surfshark, its affiliates and its licensors are not liable for claims, damages, losses or costs of any kind from your use of or reliance on it, including from failing to block or wrongly blocking content. Your use is entirely at your own risk.
Supporting quotations
Our Services may include a feature known as the "Web Content Blocker" provided as a personal customization tool which You may choose to enable or disable at any time at Your sole discretion.
This feature is designed to filter website access against periodically updated, third-party and proprietary lists of domains associated with certain content categories and is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without any warranties or guarantees of any kind, express or implied.
Surfshark does not guarantee the accuracy, completeness, or efficacy of the Web Content Blocker.
the feature may fail to block certain websites or content that fall within a category selected for blocking and may also unintentionally block websites or content that do not fall within a category selected for blocking.
To the fullest extent permitted by applicable law, Surfshark, its affiliates, and its licensors shall not be held liable for any claims, damages, losses, or costs, whether direct, indirect, special, or consequential, arising out of or in connection with Your use of or reliance on the Web Content Blocker.
Your use of the Web Content Blocker is entirely at Your own risk.
Qualifications & exceptions
- The liability exclusion applies 'to the fullest extent permitted by applicable law'.
- The feature operates only on your express command and you may choose to enable or disable it.