Privacy Notice

T-Mobile · agreement dated June 26, 2026 · Official agreement

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T-Mobile

PRIVACY NOTICE

Last updated: June 26, 2026

Overview

We work hard to earn your trust. A big part of that is telling you what we do with your data. This privacy notice describes the personal data we collect, how it’s used, shared, and protected, as well as the data choices available to you.

Some of our products and services have their own privacy notices. We also have privacy notices for certain types of people like [job applicants, employees, contractors](https://www.t-mobile.com/privacy-center/privacy-notices/employee-contractor-privacy-notice), or [children](https://www.t-mobile.com/privacy-center/privacy-notices/childrens-privacy-notice.html), and for certain types of data like [biometric information](https://www.t-mobile.com/privacy-center/privacy-notices/biometric-privacy-notice.html). Our [Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice) describes our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service. Our [B2B Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/b2b-privacy-notice) describes our privacy practices for customers or individuals with business relationships to T-Mobile. However, T-Mobile for Business accounts opened with an individual’s Social Security number (usually very small business accounts like sole proprietorships) are covered by this notice instead.

Visit [Privacy Notices](https://www.t-mobile.com/privacy-center/privacy-notices?INTNAV=tNav%3APrivacyCenter) to explore them all. If this notice is different than a privacy notice for a specific product, service, group of people, or type of data, the more specific privacy notice applies.

How we collect data

We collect data about you in different ways:

Data we collect & how we use it

Here are examples of the data we collect and the most common contexts in which we collect and use data, such as when we provide services to you as part of our agreement with you, or to support our business needs and interests. We may also be required to collect and share your data based on applicable legal requirements (or to collect your consent before we use it).

Accessibility services and similar technologies

Examples of personal data collected

We collect data about how you use or access telecommunication relay services (TRS) and other accessibility-related services and adaptive technologies. This may include information about potential disability status (e.g., hard of hearing) and calling and billing preferences. It may also include your call data when you choose to use our Live Translation services.

Primary purpose for collection and use

We use this data to provide telecommunication services and other accessibility-related services and adaptive technologies. Where applicable, we may be legally required to collect and keep data about an individual’s disability status when we provide these services.

Account creation, management, & billing

Examples of personal data collected

We collect your name, contact information, billing information, and government-issued identification when you create an account. We also collect information about the things you do while logged into your account (e.g., changes you make to your account).

Primary purpose for collection and use

We use this data to provide the service and manage your account, including to process payments, bills, and requests related to our products and services, and for customer service, and in some cases to comply with our legal obligations. We also use this data to process requests related to third-party products and services that you charge to your accounts.

Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.

Advertising & marketing

Examples of personal data collected

Personal data described throughout this privacy notice.

Primary purpose for collection and use

We use various personal data to advertise and market products and services from T-Mobile and other companies through our advertising programs (and with your consent where required). Additional details about specific advertising programs and data use can be found elsewhere in this section of our privacy notice.

Advertising programs: Relevant Ads

Examples of personal data collected

We collect data about which apps you use and how often you use them. This may be combined with other data that you provide to us, or that we buy, like your age or gender. We also collect your mobile advertising ID (MAID).

Primary purpose for collection and use

We use this data to create models and inferences about your interests (e.g., sports lover, food enthusiast). We also use this data to measure the impact or success of certain events like advertising campaigns, or to create audiences through grouping, modeling, or scoring by interests. We and our advertising partners serve you ads about other companies tailored to your interests. Your MAID is used to deliver Relevant Ads to you.

Visit our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) to change your preferences.

Advertising programs: Relevant Ads + Personalized Ads and Offers program

Examples of personal data collected

In addition to the data used for Relevant Ads, if you opted in to Personalized Ads and Offers, we collect data like your precise location, self-declared data like age range and gender, and the high-level website domains you view using your broadband data. This may include Customer Proprietary Network Information (CPNI).

Primary purpose for collection and use

We and our advertising partners use this data to provide ads that are more personalized than those provided through Relevant Ads. We also use this data to measure the impact or success of certain events like advertising campaigns, or to create audiences through grouping, modeling, or scoring by interests.

Visit our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) to change your preferences. Personalized Ads and Offers is no longer available to turn on, even if you were previously opted in. We’ve launched a new program called Tailored Offers and Ads.

Advertising programs: Tailored Offers and Ads program

Examples of personal data collected

If you opt in to Tailored Offers and Ads, we and our partners will analyze your data including app usage, purchase info, browsing activity, precise location, and CPNI for our Tailored Offers and Ads program.

Primary purpose for collection and use

We or our partners will analyze this data to create groups, like “frequent travelers,” and insights to optimize your or others’ experiences. We may use or share these groups, ad IDs, and insights with other brands to provide more tailored offers and ads, enhanced experiences, and campaign measurement.

Visit our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) to change your preferences.

Advertising Solutions

Examples of personal data collected

We collect data from our business clients that use T-Mobile Advertising Solutions and from third-party partners that display advertisements. This may include their employees’ names and contact information. Advertising Solutions clients or third-party partners may also provide us with a list of mobile advertising IDs (MAIDs) for use in an ad campaign, or other information about individuals who view their ad campaigns, which could include device information such as your MAID. A MAID is a unique set of letters and numbers assigned to your device for advertisers to use.

Primary purpose for collection and use

We may serve advertisements from our clients to people that participate in our Relevant Ads, Personalized Ads and Offers, and Tailored Offers and Ads programs, or to people whose data is provided by our business clients or third-party partners.

We use information received from advertisers and third-party partners to serve ads to the associated devices (or exclude those devices from receiving an ad) or to identify other MAIDs that may relate to people with similar interests.

Analytics and Reporting

Examples of personal data collected

We collect data about how you use your T-Mobile device, such as network diagnostic information, app usage data like how long the apps are open and how often you open an app. We may use other data you provide to us, like your age range, gender, etc. We may use data we receive from third parties or business partners, including your demographics or if you clicked on an ad.

Primary purpose for collection and use

We aggregate this data to look for patterns to better understand your interests, behaviors, and trends. Aggregate reports may be used by T-Mobile or sold to other companies. We also use this data to measure the impact or success of certain events like advertising campaigns, or to create audiences through grouping, modeling or scoring by interests.

Visit our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) to change your preferences.

Audio recordings

Examples of personal data collected

We may record telephone calls with customer service or sales representatives.

Primary purpose for collection and use

We use this data to improve customer service and sales experiences or where we are required by law (and we may ask you to consent, where required).

Customer Proprietary Network Information (CPNI)

Examples of personal data collected

We collect data about your use of our voice services, like the type, location, destination, and amount of voice calling you use, plus call detail information.

Primary purpose for collection and use

We use this data to run and maintain our network, manage your subscription, identify offers for T-Mobile calling plans, and for other uses described throughout this Privacy Notice. We also may use or share certain CPNI with your opt-in consent, including for our Tailored Offers and Ads and Product Development programs available in our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard). Your choices won't affect any connectivity services you receive from T-Mobile. Update your choices on your Privacy Dashboard any time.

For more details, read our [Phone privacy](https://www.t-mobile.com/privacy-center/education/phone-privacy.html) article.

Demographics

Examples of personal data collected

This might include things like your age, job title, interests, where you live, or other characteristics about you.

Primary purpose for collection and use

We use this data to understand our users and provide tailored products, services, and offers. Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.

Determining eligibility

Examples of personal data collected

We may collect data from you, financial institutions, or credit reporting agencies (where permitted by law) for eligibility purposes.

Primary purpose for collection and use

We use this data to verify your identity and decide your eligibility for accounts, discounts, and specific rate plans, as well as the validity of your payment information. Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.

Extending credit or financing a phone

Examples of personal data collected

We may collect data from you, financial institutions, or credit reporting agencies to extend you credit or finance a device.

Primary purpose for collection and use

Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.

Fraud prevention, authentication, security, and safety

Examples of personal data collected

Personal data described throughout this privacy notice. This may include Customer Proprietary Network Information (CPNI).

Primary purpose for collection and use

We use data to protect your account and verify your identity. We also use personal data described throughout this privacy notice to protect the rights, interests, safety, property, or other interests of T-Mobile, you, and others, including to prevent, detect, and respond to fraud, abuse, security incidents, and other unauthorized activities.

Read our [Biometric Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/biometric-privacy-notice.html) for details on how we collect biometric information.

Helping third parties prevent fraud and identity theft

Examples of personal data collected

We may collect personal data like your name, address, phone number, account status, SIM change history, certain call and text history, interactions with potentially malicious URLs, account data, network data, and risk scores based on that information.

Primary purpose for collection and use

To help spot and protect against potential fraud or identity theft, we use personal data to create indicators of potential fraud. We or our partners share these indicators with other companies, like companies you’ve created an account with, to help them spot and protect you from things like fraudulent transactions and others’ attempts to access your accounts. You can opt out of this fraud prevention data sharing by using the “Sharing for Fraud & Identity Theft Protection” controls described in the [Your choices](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html#your-choices) section of this notice.

Information from your phone collected automatically in our stores

Examples of personal data collected

Some of our retail stores may have technology that tracks aggregate traffic patterns and wait times using Wi-Fi and Bluetooth identifiers.

Primary purpose for collection and use

We use this data to receive reports from our stores about store traffic and wait times.

Internet of Things (IoT)

Examples of personal data collected

We may collect data from an IoT device if it’s connected to our network. If the IoT device is offered by another company (like a connected car), we may only collect basic communication meta data about what is flowing over our network with limited access to the communication content.

If you’re a customer of a T-Mobile IoT service, we collect data to support the device. So, the type of data we collect will vary depending on the type of device and service. This could include contact information, location, audio, video, and device activity and measurement data. See the documentation for your specific IoT device and service for more information.

Primary purpose for collection and use

We use this data to provide connectivity to IoT devices offered to you by third parties, and to provide our own IoT services.

Legal purposes

Examples of personal data collected

Personal data described throughout this privacy notice. This may include Customer Proprietary Network Information (CPNI).

Primary purpose for collection and use

We use personal data to cooperate with law enforcement, comply with legal and regulatory obligations, respond to government requests, and to enforce and comply with our agreements. We also use personal data to help calculate taxes, fees, or other obligations due to local, state, or federal government requirements.

Order placement

Examples of personal data collected

We collect your name, billing address, shipping address, email address, phone number, and credit card number when you place an order.

Primary purpose for collection and use

We use this data to provide you with our products or services.

Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.

Our emails

Examples of personal data collected

If you receive an email from us, we may capture data related to when you open our message or click on a link.

Primary purpose for collection and use

We use this data to understand how you interact with our communications to you.

Partner promotions

Examples of personal data collected

We collect personal data as part of promotions that are co-branded with other companies. This includes promotions with partner companies like for streaming services we may include with your plan.

Primary purpose for collection and use

We use this data to provide our products and fulfill our promotions. This includes sharing information with the partner to provide the promotion. The partner’s use of your information is also subject to their privacy notice.

Product development & personalization

Examples of personal data collected

Personal data described throughout this privacy notice.

Primary purpose for collection and use

We use personal data to provide, develop, customize, and personalize products and services, including to train artificial intelligence models (e.g., to improve our network, enhance customer service, etc.).

Public reviews

Examples of personal data collected

We may allow you to post comments or reviews about product purchases.

Primary purpose for collection and use

We use this data to share comments and reviews with the public (we will ask you for consent, where required).

Quality assurance

Examples of personal data collected

Personal data described throughout this privacy notice.

Primary purpose for collection and use

We use personal data to help maintain and improve the quality and safety of our products and services, including to enforce our policies. We also use personal data to conduct research and create reports from analysis of usage patterns and trends to support our business needs.

Rideshare advertising & entertainment (Octopus)

Examples of personal data collected

We collect data as part of our rideshare product, which provides tablets to drivers that display news, ads, and games to riders. We collect the location of the tablet to track the driver for compensation purposes. We may collect data from drivers for account registration and when creating a profile. In addition to the normal information collected to create an account, this also includes things like vehicle information, insurance information, and government ID. We may collect data from riders when they interact with the tablet or ad, or data they provide if they engage with the tablet’s public features such as leaving a review. Sensor data may be collected about riders, such as from a camera that registers only a silhouette, to indicate that a passenger is in the car. If you are part of our Personalized Ads and Offers program and you give us consent, we may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet for measurement, analytics, and targeted advertising.

Primary purpose for collection and use

We use data from drivers to provide our rideshare service, share driver profile information, offer location-based content, address safety concerns, and for analytics. We may share driver data with the owner of the rideshare account (if that owner is not the driver). We use data from riders to create analytics, show feedback, deliver contest winnings, and communicate with advertisers.

Support and feedback

Examples of personal data collected

If you provide us feedback or contact us for support, we will collect your name and email address, and any other content you send to us.

Primary purpose for collection and use

We use this data to receive and act upon your feedback or issues. We also may use personal data described throughout this privacy notice to respond to your inquiries.

Surveys

Examples of personal data collected

We collect data you provide through surveys. If a survey is provided by a third party, the third party’s privacy notice applies to the collection, use, and disclosure of your data.

Primary purpose for collection and use

We use this data to understand your opinions and collect information relevant to our organization and business needs.

Sweepstakes or contests

Examples of personal data collected

When you enter a sweepstakes or contest, we collect your contact information.

Primary purpose for collection and use

We use this data to run the sweepstakes or contest in line with applicable terms and conditions, and may also use it to market to you. Sometimes the law requires us to collect data about those that enter into our sweepstakes.

SyncUP KIDS Watch

Examples of personal data collected

For more information on types of information collected and used by the SyncUP KIDS Watch, read our [Children’s Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/childrens-privacy-notice.html).

Primary purpose for collection and use

We collect data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children.

Technology on our websites or apps used for targeted advertising

Examples of personal data collected

We may allow third parties (e.g., Google) to place technology (e.g., a cookie or a pixel) on our websites or apps that allows them to track you. The third party might also collect data over time and across other websites or apps. They use this data to serve advertisements tailored to your interests, which may include advertisements about our products or services.

Primary purpose for collection and use

We allow this type of tracking to advertise to you. We also use this data to measure the impact or success of certain events like advertising campaigns.

See our Cookies and tracking article, or the Your choices section of this notice, for details including how to opt-out.

Updating or enhancing data

Examples of personal data collected

Personal data described throughout this privacy notice.

Primary purpose for collection and use

We collect data from third parties and other sources to update and enhance data about you that’s inaccurate, like correcting your name in the event of a name change, updating your email address or mailing address, or ensuring that your preferences are up to date. We also collect this data to add to existing data about you, like your interests or a missing email address.

Video recording

Examples of personal data collected

We may take video recordings in our stores or other locations, like a mobile truck at a public event.

Primary purpose for collection and use

We use this data in the interest of safety and security and improving our customer service.

Your device and network usage

Examples of personal data collected

We collect data about how you use our network, including your use of connecting carriers and internet service providers. This might include your IP addresses, data usage, devices texted, websites and URLs visited, network performance, diagnostic information, wireless handset model information, home internet gateway device data, information about devices connected to a home internet gateway, and mobile applications you have installed on your device.

Primary purpose for collection and use

We use this data to provide products and services, improve our network, and troubleshoot issues. We also use some of this data for marketing, analytics, to better understand you, to recommend apps to you, and as described in the Analytics and Reporting, Relevant Ads, Relevant Ads + Personalized Ads and Offers, and Tailored Offers and Ads sections of this notice.

Your location

Examples of personal data collected

When you use a device or home internet gateway on our network, we collect data about where you are.

Primary purpose for collection and use

We use location data to provide and support our services, including to route wireless communications, run and improve our networks and business, detect and prevent fraud, help emergency responders, or comply with legal obligations.

If you provide your consent, we may also use your precise location for advertising purposes, to provide location-based services like SyncUP KIDS, or other services that may require your consent.

Your use of our websites and mobile apps

Examples of personal data collected

We use technology to monitor how you interact with our websites and mobile apps. This may include which links you click on and in what order, what advertisements you view, or information that you type into our online forms.

Some of these technologies may use “cookies.” Cookies are small pieces of information that a website sends to a computer’s hard drive while a website is viewed.

Other types of data we track include your IP address, the website that referred you to our website, and data about the device you use to visit our website or app.

Primary purpose for collection and use

We use this data to make our websites and apps run efficiently. We also use it to understand how you interact with our websites and apps to improve them, understand your preferences, and help select T-Mobile offers that you might find most useful.

Read our [Cookies and tracking](https://www.t-mobile.com/privacy-center/education/cookies-tracking.html) article for details.

Other data uses with your consent. We may use personal data for other purposes when you give us your consent.

Sensitive Data Disclosure. We collect the following categories of sensitive personal data (as defined under certain state and other applicable privacy laws): your Social Security number, driver’s license, government-issued identification card, passport number, your account log in, financial account information, debit or credit card number in combination with any required security or access code, password, information allowing access to an account, your precise location, what’s in your text messages, biometric data, and children’s data. There may also be times when we’re able to see your citizenship or immigration status, such as when you use a visa or passport for identification. And there may be times when we’re able to see that you were the victim of a crime, such as when you provide us with a police report about the theft of your device. If you choose to provide us with health data, such as in connection with a request to change or cancel service, we will collect that information. Unless you give us consent, we don’t collect or use this data to infer characteristics about you and we only use or disclose the data for purposes described in section 7027(m) of the California Consumer Privacy Act Regulations. That means we only use it for things like providing services, processing transactions, complying with laws, managing our business, preventing, detecting, and responding to fraud, abuse, security incidents, and other unauthorized activities, and to protect the rights, interests, safety, or property of T-Mobile, you, and others. Unless you give us consent, we don’t “sell” or “share” sensitive personal data for purposes of “cross-context behavioral advertising,” which is targeted advertising that tracks your activity across different websites, applications, and services. Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.

De-identified Data. We may de-identify, aggregate, or anonymize personal data or collect data that has been de-identified, aggregated, or anonymized. We don’t try to re-identify this data, meaning we don’t re-associate it with an individual person, except as necessary to evaluate the effectiveness of our de-identification policies and procedures. We may share de-identified data with third parties and require them to use it in accordance with applicable law.

How we share data

Here are the general categories of personal data we disclose for a business purpose, share for targeted advertising, or sell. Read the [T-Mobile Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice.html) for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service. We do not knowingly sell or share the personal data of minors under 18 years of age.

Audio, electronic, visual, or similar information

Who we disclose this data to for a business purpose

Data analytics providers

Internet service providers

Other service providers

Who we share this data with for targeted advertising or sell data to

Other parties with your consent

Biometric information

This may include information about your physical or biological characteristics, like face scans and voiceprints, where they are used to identify you.

Who we disclose this data to for a business purpose

Who we share this data with for targeted advertising or sell data to

N/A

Characteristics of protected classifications under state or federal law

This may include things like age or gender.

Who we disclose this data to for a business purpose

Payment processors and financial institutions

Other service providers

Who we share this data with for targeted advertising or sell data to

Other parties with your consent

Commercial information

This may include information about products or services bought, obtained, or considered, or other purchasing or consuming histories or tendencies.

Who we disclose this data to for a business purpose

Data analytics providers

Internet service providers

Operating systems and platforms

Payment processors and financial institutions

Other service providers

Who we share this data with for targeted advertising or sell data to

Advertising networks

Social networks

Other parties with your consent

Government-issued identification

This may include your Social Security number, driver’s license number, state-issued identification number, or passport number.

Who we disclose this data to for a business purpose

Who we share this data with for targeted advertising or sell data to

N/A

Identifiers

This may include real name, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

Who we disclose this data to for a business purpose

Data analytics providers

Internet service providers

Operating systems and platforms

Payment processors and financial institutions

Other service providers

Who we share this data with for targeted advertising or sell data to

Advertising networks

Social networks

Other parties with your consent

Internet or other electronic network activity information

This may include browsing history, search history, phone usage data, and information about an individual’s interaction with an internet website, application, or advertisement.

Who we disclose this data to for a business purpose

Internet service providers

Operating systems and platforms

Other service providers

Who we share this data with for targeted advertising or sell data to

Social networks

Other parties with your consent

Location data (general and/or precise)

We won’t share your precise location for targeted advertising or sell it without consent.

Who we disclose this data to for a business purpose

Data analytics providers

Internet service providers

Payment processors and financial institutions

Other service providers

Who we share this data with for targeted advertising or sell data to

Social networks

Other parties with your consent

Inferences drawn from any of the personal data categories described in this section

This includes types of sharing that only happen if you give us consent (e.g., for advertising).

Who we disclose this data to for a business purpose

Data analytics providers

Internet service providers

Operating systems and platforms

Payment processors and financial institutions

Other service providers

Who we share this data with for targeted advertising or sell data to

Advertising networks

Social networks

Other parties with your consent

Other categories of personal information described in the California Customer Records statute

This may include other data described in the California Records statute (Cal. Civ. § 1798.80(e)) and not already included above in this [How we share data](https://prodpreview-ams.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice#anchor-how-we-share-data) section, such as your signature.

Who we disclose this data to for a business purpose

Who we share this data with for targeted advertising or sell data to

N/A

We may also share personal data described throughout this Privacy Notice in the following situations:

Some disclosures (like information from third-party cookies on our website) could be considered a “sale” under Rhode Island law. We maintain a [list of third-party companies](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice/third-party-list) to whom we regularly disclose data of Rhode Island residents in ways that might be considered a “sale.”

Your choices

We offer you certain choices related to your personal data:

  • Access. You may request access to your personal data or confirmation that we have data about you. We will provide access to your data in a portable and machine-readable format. For multi-line accounts, the individual in charge of your account that submits an access request will receive account-level data for all lines on the account (e.g., billing and rate plan information). Personal data associated with a particular phone number on the account will not be shared with them. If you’re not in charge of the account, you’ll only see data that is associated with your phone number.
  • Analytics and Reporting. You may opt out of having the data from your T-Mobile device aggregated as part of our Analytics and Reporting program by going to our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard).
  • Changes. Most of our websites allow you to change your account profile. For changes that can’t be made through your account profile, you can request that we correct your personal data.
  • Deletion. You may request that we delete your personal data. Note that in many situations we must keep some of your personal data for our business purposes, like providing service to you, detecting security problems, or complying with our legal obligations.
  • Marketing emails or texts. You can adjust your marketing communication preferences in our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard). To learn more, read the [Your marketing preferences](https://www.t-mobile.com/privacy-center/education/marketing-preferences.html) article.
  • Do Not Sell or Share. You may opt out of having your data sold or shared by us, which includes having it used for targeted advertising or for third parties to use for direct marketing or similar uses, by going to our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) or using the “Do Not Share or Sell My Personal Information” link on our websites or apps. If you’ve opted in to our Personalized Ads and Offers or Tailored Offers and Ads programs, you may also need to withdraw your consent via the Privacy Dashboard to be removed from those programs. We recognize the Global Privacy Control (GPC) signal broadcast from certain web browsers as an opt-out request, but we don’t recognize the “do not track” signal because there isn’t a universal standard for how to apply it. Read our [Do Not Sell or Share My Personal Information](https://www.t-mobile.com/privacy-center/education/do-not-sell.html) article for more information.
  • Fraud & identity theft protection. You may opt out of having your data shared with third parties for the purposes of detecting and protecting against fraud, identity theft, and other unauthorized transactions, by going to our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard).
  • Sharing certain financial information. If we use your data to manage financial offerings, like device financing or postpaid service, you can tell us not to share certain personal information from those financial products, which may include your payment history and account balances. Make your privacy choices using our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard). See our [Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice) for more information.
  • Profiling and automated decisions. You can tell us not to use your personal data for certain kinds of “profiling” that we might do in the future by visiting our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) to opt out. “Profiling” is a specific type of activity under certain privacy laws and generally refers to the automated processing of personal data to evaluate, analyze, or predict certain personal aspects about your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. You can opt out of having profiling used for future decisions that produce legal or similarly significant effects on you.
  • Privacy Dashboard. If we use your information based on your consent, you can withdraw that consent at any time and manage and limit how we use your data through the tools we make available—such as your [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard) or device settings. If you withdraw your consent, we will stop using your data for that purpose.
  • How to raise a concern or file a complaint. If you have a question or concern about how we handle your personal data, you can contact us anytime using the information in the Contact Us section. Depending on where you live, you may have the right to contact a local regulatory or government authority to address any unresolved concerns.

These choices may not apply in every circumstance. In some cases, we might limit or deny your request because the law allows or requires us to do so. We might also deny your request if we can’t verify who you are. We won’t discriminate against you for making one of these choices.

To make an access, change, or deletion request please [submit a personal data request](https://www.t-mobile.com/privacy-center/personal-data-request.html). We’re required to verify your identity before we can give you access to, change, or delete your personal data. So, you’ll need to provide some data for us to do the verification. This includes your email address and phone number, or your T-Mobile ID and password. If you don’t have a T-Mobile ID, you may need to provide your U.S. driver’s license, state ID, or passport. We may also need a photo of your face so we can ensure the photo ID belongs to you. In some cases, you may designate an authorized agent to submit requests on your behalf.

If you disagree with our denial of a request, you may be entitled to submit an appeal. If that’s the case, we’ll include instructions for how to submit your appeal in our response.

We won’t use, disclose, sell, or permit access to Maine broadband “customer personal information” unless you give us permission, or it’s allowed by Maine law. If you’re a Maine customer, you have rights you can exercise in our [Privacy Dashboard](https://www.t-mobile.com/privacy-center/dashboard?INTNAV=tNav%3APrivacyDashboard).

Under California’s Shine the Light law, California customers may request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes. We don’t do that without your permission.

Data subject rights requests we received in 2025

T-Mobile interactions Access requests Deletion requests Correction requests

Total received 17,055 8,007 138

Total received from Californians 2,437 1,255 19

Complied with in whole or in part 17,032 7,979 136

Total denied 23 28 2

Median days to respond 35 29 6

Opt-out requests we received in 2025

T-Mobile interactions Opt-out of share/sale Profiling and automated decision opt out

Total received 17,469,771 525,382

Total received from Californians 1,627,011 73,524

Complied with in whole or in part 17,469,771 525,382

Total denied 0 0

Median days to respond 0 0

How we protect data

Our cybersecurity program is continuously working to help keep personal data safe and to protect systems and products. We monitor performance, invest in our digital infrastructure, and leverage industry best practices to identify and assess cybersecurity threats. We use independent experts and security researchers to test our cybersecurity defenses and help identify potential weaknesses. And we provide employees with the tools and training needed to help protect our systems and data.

You can help keep your personal data safe by using the tips and tools listed in our [Online safety and account protection](https://www.t-mobile.com/privacy-center/education/online-safety-cybersecurity.html) article.

How long we keep data

We strive to keep your personal data for only as long as necessary to fulfil the purposes outlined in this notice unless a longer retention period is required or allowed by law. To decide how long to keep personal data, we consider things like:

Other information

U.S.-based organization T-Mobile is based in the United States and our data processing mostly takes place in the United States. Your personal data may be transferred to, processed, and stored in the United States or in other countries where our affiliates or service providers process data. Privacy laws vary by country, so we take steps to protect your personal data in line with applicable laws. This may include contracts that require companies receiving your personal data to use appropriate privacy and security protections. T-Mobile does not offer products or services directly to consumers in the E.U. or U.K.

International data privacy T-Mobile's international services, previously provided by Sprint and now part of T-Mobile for Business, are directed to business customers. Users of T-Mobile's international services are typically employees of those business customers, or prospective business customers, and personal data that we collect will generally be limited to data collected or generated in a business context.

Third-party applications and websites We may provide links to websites and other third-party content or services that we do not own or operate, such as apps we may load onto your device. The websites and third-party content we link to may have separate privacy notices or policies. We have no control over the privacy practices of websites, services, or apps that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about their privacy practices.

For additional details, read our [Your privacy around the web](https://www.t-mobile.com/privacy-center/education/web-privacy.html) article.

Consumer health data privacy notice

Our collection and use of consumer health data Some types of data we collect could also be considered consumer health data, as that term is sometimes broadly defined. Read below for examples of data we collect that may be considered consumer health data, the sources of that data, and the purpose(s) for which that data is collected and used. We collect these types of data to do things like provide and improve your T-Mobile products and services. We may disclose your consumer health data to our service providers or where we’re required to comply with legal and regulatory obligations (or with your consent, as required).

Biometric data (verification)

This may include information about your physical or biological characteristics (like face scans and voiceprints) where they are used to identify you. Please visit our [Biometric Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/biometric-privacy-notice.html) for more information.

Sources of data we collect

Photos of your face and scans from the identification (ID) you provide us to verify your identity in-store or online.

Primary purpose for collection and use

We use this data to verify your identity and to prevent, detect, and respond to fraud, abuse, security incidents, and other unauthorized activities.

Disability and accessibility data (eligibility for services)

Sources of data we collect

Your application or request for and use of accessibility services, such as Telecommunications Relay Services, the Directory Assistance Exception Program, subscription to a Deaf or Hard of Hearing/Data Only plan, alternative billing formats and data only plans, and individualized disability accommodations.

Primary purpose for collection and use

To determine eligibility for or subscribe you to accessibility services, rate plans, and to provide disability accommodations.

Disability and accessibility data (preferences for websites and apps)

Sources of data we collect

Your selection and use of adaptive technologies or preferences inside our and our partners’ website or apps, such as adaptive touch, text zooming, voice-over, and screen readers.

Primary purpose for collection and use

To provide you with accessibility options and better interaction with our website and apps.

Disability and accessibility data (remember me)

Sources of data we collect

Your selection of the “Remember me” box when logging into our accessibility websites.

Primary purpose for collection and use

To more easily reconnect you when you make or receive a call using T-Mobile’s accessibility services.

Health and safety reporting

Sources of data we collect

Health and safety incidents at T-Mobile locations or with T-Mobile products.

Primary purpose for collection and use

To respond to customer and visitor needs and to comply with applicable laws.

Number of steps taken

Sources of data we collect

SyncUP KIDS Watch.

Primary purpose for collection and use

To provide you with calculations on steps taken and distance walked.

Safe Connections Act requests

Sources of data we collect

Your submission of a medical affidavit or similar documentation to request a line separation under the Safe Connections Act.

Primary purpose for collection and use

To execute a Safe Connections Act line-separation request.

Device and network data We collect data when you use a device connected to the T-Mobile network (as part of providing you the products and services you select), including where you are when you use a device on our network, phone numbers called/texted, IP addresses, websites and URLs visited, and when you install or use mobile applications on T-Mobile devices. We do not use this data to create consumer health data inferences about you. For information on these and other data types at T-Mobile, please review the complete [T-Mobile Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html).

Your consumer health data choices You may have some rights to your consumer health data, including the right to access your consumer health data, the right to ask us to delete your consumer health data, and the right to withdraw any consumer health data opt-in consents you may give us. For more information on how to exercise data rights at T-Mobile, please visit Your choices. For other information on T-Mobile's privacy practices, please read the [T-Mobile Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html).

Changes to this privacy notice

We may change our notice and privacy practices over time and will amend the “last updated” date to reflect when any updates occurred. We provide notice of such changes by posting the amended version to this page or as may be required by applicable law.

Contact us

If you have any questions or concerns about our privacy practices, or if you need to access this notice in a different format, please contact us using the information below.

Call Customer Care toll-free

T-Mobile: 1-800-937-8997 or 611

Metro by T-Mobile: 1-888-8metro8 (1-888-863-8768) or 611

Assurance Wireless: 1-866-482-2003

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