The notice describes what personal data T-Mobile collects, uses, shares and protects, and your data choices
This is T-Mobile's general privacy notice, last updated June 26, 2026. It says it describes the personal data T-Mobile collects, how that data is used, shared and protected, and the data choices available to you.
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PRIVACY NOTICE
Last updated: June 26, 2026
This privacy notice describes the personal data we collect, how it’s used, shared, and protected, as well as the data choices available to you.
Qualifications & exceptions
The date shown is the "last updated" date; the notice states no separate effective date.
Legal Rights & Agreement Rules · Restriction or exception
More specific T-Mobile privacy notices override this one where they differ
Some T-Mobile products and services have their own privacy notices, and there are separate notices for job applicants, employees and contractors, children, and biometric information. The Financial Privacy Notice covers data T-Mobile collects and keeps to manage financial offerings you select, including device financing or postpaid service. The B2B Privacy Notice covers customers or individuals with business relationships to T-Mobile, but T-Mobile for Business accounts opened with an individual's Social Security number (usually very small businesses such as sole proprietorships) are covered by this general notice instead. Where this notice differs from a notice for a specific product, service, group of people or type of data, the more specific notice applies.
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Some of our products and services have their own privacy notices.
describes our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
However, T-Mobile for Business accounts opened with an individual’s Social Security number (usually very small business accounts like sole proprietorships) are covered by this notice instead.
If this notice is different than a privacy notice for a specific product, service, group of people, or type of data, the more specific privacy notice applies.
Qualifications & exceptions
Postpaid service and device financing data handled to manage financial offerings is described in the separate Financial Privacy Notice, so this notice alone does not give the full picture for those customers.
Not stated here
The linked notices (Employee/Contractor, Children’s, Biometric, Financial, B2B and product-specific notices) were not supplied with this source; where they would override this notice, their terms are unknown here.
The notice does not list which products and services have their own notices.
T-Mobile collects data from you, automatically, from other companies including data resellers, and creates data itself
T-Mobile describes four ways it gets data about you: directly from you (for example when you register for an account or set marketing or communications preferences); automatically (when you interact with its websites, use mobile apps on T-Mobile devices, or use a device connected to the T-Mobile network); from other sources, including companies it owns, business partners, vendors and other third parties such as social media companies, financial institutions, credit reporting agencies and data resellers; and from itself, because it may create data about you, such as inferring that you are looking for a new device or what devices you might like.
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We collect data about you in different ways:
Directly from you. For example, when you register for an account or provide marketing or communications preferences.
Automatically. For example, when you interact with our websites, use mobile applications on T-Mobile devices, or use a device connected to the T-Mobile network.
This includes social media companies, financial institutions, credit reporting agencies, and data resellers.
We may create data about you. For example, we may infer that you’re looking for a new device or identify the types of devices you might like.
Qualifications & exceptions
The listed situations are examples, not a complete list of collection points.
Use & Processing · Context
The data-use list gives examples and common contexts; law may also require collection, sharing or consent
The section that follows lists examples of the data T-Mobile collects and the most common contexts for collecting and using it, such as providing services under its agreement with you or supporting its business needs and interests. It is not presented as a complete list. T-Mobile adds that applicable legal requirements may require it to collect and share your data, or to get your consent before using it.
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Here are examples of the data we collect and the most common contexts in which we collect and use data, such as when we provide services to you as part of our agreement with you, or to support our business needs and interests.
We may also be required to collect and share your data based on applicable legal requirements (or to collect your consent before we use it).
Qualifications & exceptions
The categories are described as examples and the most common contexts, so uses outside the listed rows are not ruled out.
Not stated here
Which legal requirements apply, and when consent is required, is not specified.
Data Access & Collection · Company practice
Accessibility and relay services data can include potential disability status and Live Translation call data
When you use telecommunication relay services (TRS) or other accessibility-related services and adaptive technologies, T-Mobile collects data about how you use or access them. This may include information about potential disability status (for example, hard of hearing) and calling and billing preferences, and it may include your call data when you choose to use Live Translation. T-Mobile uses the data to provide telecommunication and accessibility services, and says that where applicable it may be legally required to collect and keep data about a person's disability status when providing these services.
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We collect data about how you use or access telecommunication relay services (TRS) and other accessibility-related services and adaptive technologies.
This may include information about potential disability status (e.g., hard of hearing) and calling and billing preferences.
It may also include your call data when you choose to use our Live Translation services.
We use this data to provide telecommunication services and other accessibility-related services and adaptive technologies.
Where applicable, we may be legally required to collect and keep data about an individual’s disability status when we provide these services.
Qualifications & exceptions
Live Translation call data is collected when you choose to use that service.
The legal requirement to keep disability-status data applies only "where applicable"; the notice does not say where.
Not stated here
How long disability-status data is kept is not stated beyond the general retention section.
Account & Service Control · Company practice
Account data includes government ID and your logged-in activity, used to run the account and bill third-party charges
When you create an account, T-Mobile collects your name, contact information, billing information and government-issued identification. It also collects information about what you do while logged in, such as changes to your account. It uses this data to provide the service and manage your account, including processing payments, bills and requests, customer service, in some cases complying with legal obligations, and processing requests for third-party products and services you charge to your account. Data T-Mobile collects and keeps to manage financial offerings, including device financing or postpaid service, is covered by the separate Financial Privacy Notice.
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We collect your name, contact information, billing information, and government-issued identification when you create an account.
We also collect information about the things you do while logged into your account (e.g., changes you make to your account).
We use this data to provide the service and manage your account, including to process payments, bills, and requests related to our products and services, and for customer service, and in some cases to comply with our legal obligations.
We also use this data to process requests related to third-party products and services that you charge to your accounts.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Not stated here
The Financial Privacy Notice was not supplied; its terms for financing and postpaid data are unknown here.
Use & Processing · Company practice
Personal data may be used to advertise T-Mobile’s and other companies’ products, with consent where required
For advertising and marketing, the data collected is listed as the personal data described throughout the notice. T-Mobile uses various personal data to advertise and market products and services from T-Mobile and from other companies through its advertising programs, with your consent where required. The specific programs (Relevant Ads, Personalized Ads and Offers, Tailored Offers and Ads, and Advertising Solutions) are described in the following rows.
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Personal data described throughout this privacy notice.
We use various personal data to advertise and market products and services from T-Mobile and other companies through our advertising programs (and with your consent where required).
Qualifications & exceptions
Consent is mentioned only "where required"; the notice does not say which uses or places require it.
Not stated here
Which personal data from the rest of the notice is actually used for advertising is not specified in this row.
Inference & Profiling · Company practice
Relevant Ads uses which apps you use, bought age or gender data and your ad ID to profile interests for ads
Under the Relevant Ads program, T-Mobile collects data about which apps you use and how often, may combine it with data you provide or data it buys (such as your age or gender), and collects your mobile advertising ID (MAID). It uses this to build models and inferences about your interests (for example, sports lover or food enthusiast), to measure things like advertising campaigns, and to create audiences by grouping, modeling or scoring by interests. T-Mobile and its advertising partners serve you ads about other companies tailored to your interests, delivered using your MAID. You can change your preferences in the Privacy Dashboard.
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We collect data about which apps you use and how often you use them.
This may be combined with other data that you provide to us, or that we buy, like your age or gender.
We also collect your mobile advertising ID (MAID).
We use this data to create models and inferences about your interests (e.g., sports lover, food enthusiast).
We and our advertising partners serve you ads about other companies tailored to your interests.
Your MAID is used to deliver Relevant Ads to you.
to change your preferences.
Qualifications & exceptions
Unlike the Personalized Ads and Offers and Tailored Offers and Ads rows, this row does not say Relevant Ads requires you to opt in; it points to the Privacy Dashboard to change preferences.
Not stated here
Whether Relevant Ads is on by default is not stated in this row.
Which advertising partners receive or use the data is not named.
Use & Processing · Company practice
Personalized Ads and Offers used precise location, browsing domains and CPNI; it can no longer be turned on
If you opted in to Personalized Ads and Offers, T-Mobile collected, in addition to the Relevant Ads data, data such as your precise location, self-declared data like age range and gender, and the high-level website domains you view using your broadband data, which may include Customer Proprietary Network Information (CPNI). T-Mobile and its advertising partners use this data for ads more personalized than Relevant Ads, to measure campaigns and to create interest audiences. The notice says the program is no longer available to turn on, even if you were previously opted in, and that T-Mobile has launched a new program called Tailored Offers and Ads. You can change preferences in the Privacy Dashboard.
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if you opted in to Personalized Ads and Offers, we collect data like your precise location, self-declared data like age range and gender, and the high-level website domains you view using your broadband data.
This may include Customer Proprietary Network Information (CPNI).
We and our advertising partners use this data to provide ads that are more personalized than those provided through Relevant Ads.
Personalized Ads and Offers is no longer available to turn on, even if you were previously opted in.
We’ve launched a new program called Tailored Offers and Ads.
Qualifications & exceptions
Collection under this program depends on your having opted in.
Not stated here
The notice does not say whether existing opt-ins continue to be used; other sections still refer to people who are part of this program and to withdrawing consent from it.
Sharing & Disclosure · Company practice
If you opt in to Tailored Offers and Ads, T-Mobile and partners may share audience groups and ad IDs with other brands
If you opt in to Tailored Offers and Ads, T-Mobile and its partners will analyze your data, including app usage, purchase info, browsing activity, precise location and CPNI. They analyze it to create groups (such as "frequent travelers") and insights to optimize your or others' experiences. T-Mobile may use or share these groups, ad IDs and insights with other brands to provide more tailored offers and ads, enhanced experiences and campaign measurement. You can change your preferences in the Privacy Dashboard.
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If you opt in to Tailored Offers and Ads, we and our partners will analyze your data including app usage, purchase info, browsing activity, precise location, and CPNI for our Tailored Offers and Ads program.
We or our partners will analyze this data to create groups, like “frequent travelers,” and insights to optimize your or others’ experiences.
We may use or share these groups, ad IDs, and insights with other brands to provide more tailored offers and ads, enhanced experiences, and campaign measurement.
to change your preferences.
Qualifications & exceptions
The program applies only if you opt in.
Sharing with other brands covers groups, ad IDs and insights; the row does not say raw location or browsing records are shared.
Not stated here
The partners and other brands are not named.
Linking & Identification · Company practice
Advertisers can give T-Mobile lists of ad IDs to target or exclude devices and to find similar people
Through T-Mobile Advertising Solutions, T-Mobile collects data from business clients and third-party partners that display ads, including their employees' names and contact information. Those clients or partners may give T-Mobile lists of mobile advertising IDs (MAIDs) for a campaign, or other information about people who view their campaigns, which could include your device's MAID. T-Mobile may serve its clients' ads to people in its Relevant Ads, Personalized Ads and Offers, and Tailored Offers and Ads programs, or to people whose data a business client or partner provides. It uses what advertisers and partners send to serve ads to the associated devices, to exclude those devices from an ad, or to identify other MAIDs that may relate to people with similar interests.
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We collect data from our business clients that use T-Mobile Advertising Solutions and from third-party partners that display advertisements.
This may include their employees’ names and contact information.
Advertising Solutions clients or third-party partners may also provide us with a list of mobile advertising IDs (MAIDs) for use in an ad campaign, or other information about individuals who view their ad campaigns, which could include device information such as your MAID.
We may serve advertisements from our clients to people that participate in our Relevant Ads, Personalized Ads and Offers, and Tailored Offers and Ads programs, or to people whose data is provided by our business clients or third-party partners.
We use information received from advertisers and third-party partners to serve ads to the associated devices (or exclude those devices from receiving an ad) or to identify other MAIDs that may relate to people with similar interests.
Qualifications & exceptions
Ads can reach people whose data a client or partner supplied, not only people in T-Mobile’s own ad programs.
Not stated here
How the opt-outs in Your choices apply to targeting based on client-supplied ad ID lists is not stated in this row.
Sharing & Disclosure · Company practice
Device and app-usage data is aggregated into reports that T-Mobile may sell to other companies
For Analytics and Reporting, T-Mobile collects data about how you use your T-Mobile device, such as network diagnostic information and app usage (how long apps are open and how often you open them). It may add data you provide, such as age range and gender, and data from third parties or business partners, including your demographics or whether you clicked on an ad. It aggregates this data to find patterns about interests, behaviors and trends, and aggregate reports may be used by T-Mobile or sold to other companies. It also uses the data to measure things like ad campaigns and to create audiences by grouping, modeling or scoring by interests. You can change preferences in the Privacy Dashboard; the Your choices section describes an opt-out from having your device data aggregated for this program.
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We collect data about how you use your T-Mobile device, such as network diagnostic information, app usage data like how long the apps are open and how often you open an app.
We may use data we receive from third parties or business partners, including your demographics or if you clicked on an ad.
Aggregate reports may be used by T-Mobile or sold to other companies.
We also use this data to measure the impact or success of certain events like advertising campaigns, or to create audiences through grouping, modeling or scoring by interests.
to change your preferences.
Qualifications & exceptions
What may be sold is described as aggregate reports, not individual records.
Audience creation by modeling or scoring by interests is a separate stated use and is not described as aggregate.
Not stated here
How the data is aggregated, and who buys the reports, is not stated.
Data Access & Collection · Company practice
T-Mobile may record your calls with customer service or sales representatives
T-Mobile may record telephone calls with customer service or sales representatives. It uses the recordings to improve customer service and sales experiences, or where the law requires it, and says it may ask for your consent where required.
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We may record telephone calls with customer service or sales representatives.
We use this data to improve customer service and sales experiences or where we are required by law (and we may ask you to consent, where required).
Qualifications & exceptions
Consent is described as something T-Mobile "may" ask for "where required", not in every case.
Use & Processing · Company practice
Calling records (CPNI) run the network and plan offers; some CPNI is used or shared only with your opt-in consent
T-Mobile collects Customer Proprietary Network Information (CPNI) about your voice service use, such as the type, location, destination and amount of calling, plus call detail information. It uses this to run and maintain its network, manage your subscription, identify offers for T-Mobile calling plans, and for other uses described throughout the notice. It may also use or share certain CPNI with your opt-in consent, including for its Tailored Offers and Ads and Product Development programs in the Privacy Dashboard. Your choices there do not affect the connectivity services you receive, and you can update them at any time.
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We collect data about your use of our voice services, like the type, location, destination, and amount of voice calling you use, plus call detail information.
We use this data to run and maintain our network, manage your subscription, identify offers for T-Mobile calling plans, and for other uses described throughout this Privacy Notice.
We also may use or share certain CPNI with your opt-in consent, including for our Tailored Offers and Ads and Product Development programs available in our
Your choices won't affect any connectivity services you receive from T-Mobile.
Update your choices on your Privacy Dashboard any time.
For more details, read our
Qualifications & exceptions
The opt-in consent condition applies to the use or sharing of "certain CPNI" for programs such as Tailored Offers and Ads and Product Development; the network, subscription and calling-plan uses are not conditioned on it.
Not stated here
Which CPNI counts as "certain CPNI", and what the Product Development program does, is not described here.
The linked Phone privacy article was not supplied.
Demographic data such as age, job title, interests and where you live is used to tailor offers
T-Mobile collects demographic data, which might include your age, job title, interests, where you live or other characteristics. It uses this to understand its users and provide tailored products, services and offers. Data held to manage financial offerings such as device financing or postpaid service is covered by the separate Financial Privacy Notice.
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This might include things like your age, job title, interests, where you live, or other characteristics about you.
We use this data to understand our users and provide tailored products, services, and offers.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Not stated here
The source of demographic data is not stated in this row; the collection section says T-Mobile also gets data from third parties including data resellers.
Charges & Financial Obligations · Company practice
T-Mobile may check credit reporting agencies and banks to verify identity and decide eligibility for plans and discounts
T-Mobile may collect data from you, financial institutions or credit reporting agencies (where permitted by law) for eligibility purposes. It uses the data to verify your identity, decide whether you are eligible for accounts, discounts and specific rate plans, and check that your payment information is valid. Financial offerings such as device financing or postpaid service are covered by the separate Financial Privacy Notice.
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We may collect data from you, financial institutions, or credit reporting agencies (where permitted by law) for eligibility purposes.
We use this data to verify your identity and decide your eligibility for accounts, discounts, and specific rate plans, as well as the validity of your payment information.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Qualifications & exceptions
Collection from credit reporting agencies is limited to where permitted by law.
Not stated here
The Financial Privacy Notice was not supplied.
Charges & Financial Obligations · Context
Credit and phone-financing data comes from you, banks and credit bureaus; its use is described in another notice
To extend you credit or finance a device, T-Mobile may collect data from you, financial institutions or credit reporting agencies. For the purpose of this collection, the row only refers you to the separate T-Mobile Financial Privacy Notice, which covers data collected and kept to manage financial offerings you select, including device financing or postpaid service.
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We may collect data from you, financial institutions, or credit reporting agencies to extend you credit or finance a device.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Not stated here
How credit and financing data is used and shared is not described in this notice; the Financial Privacy Notice was not supplied.
Security & Safeguards · Company practice
Any personal data, including CPNI, may be used to verify identity and fight fraud, abuse and security incidents
For fraud prevention, authentication, security and safety, T-Mobile may use the personal data described throughout the notice, which may include CPNI. It uses data to protect your account and verify your identity, and to protect the rights, interests, safety, property or other interests of T-Mobile, you and others, including preventing, detecting and responding to fraud, abuse, security incidents and other unauthorized activities. Biometric collection is described in the separate Biometric Data Privacy Notice.
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Personal data described throughout this privacy notice. This may include Customer Proprietary Network Information (CPNI).
We use data to protect your account and verify your identity.
We also use personal data described throughout this privacy notice to protect the rights, interests, safety, property, or other interests of T-Mobile, you, and others, including to prevent, detect, and respond to fraud, abuse, security incidents, and other unauthorized activities.
for details on how we collect biometric information.
Not stated here
The Biometric Data Privacy Notice was not supplied.
Sharing & Disclosure · Company practice
T-Mobile builds fraud risk indicators from your account, SIM and call history and shares them with other companies
To help spot and protect against fraud or identity theft, T-Mobile may collect personal data such as your name, address, phone number, account status, SIM change history, certain call and text history, interactions with potentially malicious URLs, account data, network data and risk scores based on that information. It uses this to create indicators of potential fraud, and T-Mobile or its partners share these indicators with other companies, such as companies you have created an account with, to help them spot fraudulent transactions and others' attempts to access your accounts. You can opt out of this fraud-prevention sharing with the "Sharing for Fraud & Identity Theft Protection" controls described in Your choices.
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We may collect personal data like your name, address, phone number, account status, SIM change history, certain call and text history, interactions with potentially malicious URLs, account data, network data, and risk scores based on that information.
To help spot and protect against potential fraud or identity theft, we use personal data to create indicators of potential fraud.
We or our partners share these indicators with other companies, like companies you’ve created an account with, to help them spot and protect you from things like fraudulent transactions and others’ attempts to access your accounts.
You can opt out of this fraud prevention data sharing by using the “Sharing for Fraud & Identity Theft Protection” controls described in the
Qualifications & exceptions
What is shared is described as indicators of potential fraud; the row does not say the underlying call and text history is shared.
You can opt out of this sharing.
Not stated here
The partners and receiving companies are not named.
Data Access & Collection · Company practice
Some stores track aggregate foot traffic and wait times using your phone’s Wi-Fi and Bluetooth identifiers
Some T-Mobile retail stores may have technology that tracks aggregate traffic patterns and wait times using Wi-Fi and Bluetooth identifiers collected automatically from phones. T-Mobile uses this to receive reports from its stores about store traffic and wait times.
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Some of our retail stores may have technology that tracks aggregate traffic patterns and wait times using Wi-Fi and Bluetooth identifiers.
We use this data to receive reports from our stores about store traffic and wait times.
Qualifications & exceptions
Only "some" stores may use this technology; the notice does not say which.
Not stated here
No opt-out from in-store identifier collection is described.
Data Access & Collection · Company practice
Connected devices: only basic metadata for other companies’ IoT devices; fuller data for T-Mobile’s own IoT services
T-Mobile may collect data from an Internet of Things (IoT) device connected to its network. If the device is offered by another company (such as a connected car), T-Mobile says it may only collect basic communication metadata about what flows over its network, with limited access to the communication content. If you are a customer of a T-Mobile IoT service, it collects data to support the device; the type varies by device and service and could include contact information, location, audio, video, and device activity and measurement data. It uses the data to provide connectivity to third-party IoT devices and to provide its own IoT services.
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We may collect data from an IoT device if it’s connected to our network.
If the IoT device is offered by another company (like a connected car), we may only collect basic communication meta data about what is flowing over our network with limited access to the communication content.
This could include contact information, location, audio, video, and device activity and measurement data.
See the documentation for your specific IoT device and service for more information.
We use this data to provide connectivity to IoT devices offered to you by third parties, and to provide our own IoT services.
Qualifications & exceptions
For third-party IoT devices the notice says "limited access" to content, not no access.
Audio and video collection is listed for T-Mobile’s own IoT services, depending on the device and service.
Not stated here
The device-specific documentation the notice refers to was not supplied.
Legal Rights & Agreement Rules · Company practice
Personal data, including CPNI, is used to work with law enforcement, answer government requests and enforce agreements
T-Mobile may use the personal data described throughout the notice, which may include CPNI, for legal purposes: to cooperate with law enforcement, comply with legal and regulatory obligations, respond to government requests, and enforce and comply with its agreements. It also uses personal data to help calculate taxes, fees or other obligations under local, state or federal government requirements.
Supporting quotations
Personal data described throughout this privacy notice. This may include Customer Proprietary Network Information (CPNI).
We use personal data to cooperate with law enforcement, comply with legal and regulatory obligations, respond to government requests, and to enforce and comply with our agreements.
We also use personal data to help calculate taxes, fees, or other obligations due to local, state, or federal government requirements.
Not stated here
The notice does not say whether government requests must be legally compelled before T-Mobile cooperates, or whether it notifies you.
Charges & Financial Obligations · Company practice
Orders collect your name, addresses, email, phone and credit card number to fulfil purchases
When you place an order, T-Mobile collects your name, billing address, shipping address, email address, phone number and credit card number, and uses them to provide its products or services. Financial offerings such as device financing or postpaid service are covered by the separate Financial Privacy Notice.
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We collect your name, billing address, shipping address, email address, phone number, and credit card number when you place an order.
We use this data to provide you with our products or services.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Data Access & Collection · Company practice
T-Mobile emails track when you open them and click links
If you receive an email from T-Mobile, it may capture data about when you open the message or click a link, and uses this to understand how you interact with its communications.
Supporting quotations
If you receive an email from us, we may capture data related to when you open our message or click on a link.
We use this data to understand how you interact with our communications to you.
Sharing & Disclosure · Company practice
Co-branded promotions, like included streaming services, share your data with the partner under its own privacy notice
T-Mobile collects personal data as part of promotions co-branded with other companies, including partner companies such as streaming services that may be included with your plan. It uses the data to provide its products and fulfil promotions, which includes sharing information with the partner. The partner's use of your information is also subject to the partner's own privacy notice.
Supporting quotations
We collect personal data as part of promotions that are co-branded with other companies.
This includes promotions with partner companies like for streaming services we may include with your plan.
This includes sharing information with the partner to provide the promotion.
The partner’s use of your information is also subject to their privacy notice.
Not stated here
Partner privacy notices were not supplied, and the notice does not list what information is shared with each partner.
Use & Processing · Company practice
Any personal data in the notice may be used to develop and personalize products, including training AI models
T-Mobile uses the personal data described throughout the notice to provide, develop, customize and personalize products and services, including to train artificial intelligence models (for example, to improve its network or enhance customer service).
Supporting quotations
Personal data described throughout this privacy notice.
We use personal data to provide, develop, customize, and personalize products and services, including to train artificial intelligence models (e.g., to improve our network, enhance customer service, etc.).
Qualifications & exceptions
The AI examples given are network improvement and customer service; the list is open-ended ("etc.").
Not stated here
No opt-out from use of personal data for AI training is described in this row; the CPNI row separately requires opt-in consent for certain CPNI used in a Product Development program.
Content & IP Rights · Company practice
Reviews you post about purchases may be shared publicly
T-Mobile may let you post comments or reviews about product purchases, and uses them to share comments and reviews with the public, asking for your consent where required.
Supporting quotations
We may allow you to post comments or reviews about product purchases.
We use this data to share comments and reviews with the public (we will ask you for consent, where required).
Qualifications & exceptions
Consent is asked only where required.
Use & Processing · Company practice
Personal data is used for quality and safety, enforcing policies and business research reports
T-Mobile uses the personal data described throughout the notice to help maintain and improve the quality and safety of its products and services, including enforcing its policies, and to conduct research and create reports from analysis of usage patterns and trends to support its business needs.
Supporting quotations
Personal data described throughout this privacy notice.
We use personal data to help maintain and improve the quality and safety of our products and services, including to enforce our policies.
We also use personal data to conduct research and create reports from analysis of usage patterns and trends to support our business needs.
Data Access & Collection · Company practice
Rideshare tablets (Octopus) collect driver location and ID and rider data, including silhouette sensors
T-Mobile's Octopus rideshare product puts tablets in drivers' cars that show riders news, ads and games. T-Mobile collects the tablet's location to track the driver for compensation. It may collect driver data for registration and profiles, including vehicle information, insurance information and government ID. It may collect data from riders who interact with the tablet or an ad, or who use public features such as leaving a review. Sensor data may be collected about riders, such as from a camera that registers only a silhouette, to show that a passenger is in the car. If you are part of the Personalized Ads and Offers program and give consent, T-Mobile may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet, for measurement, analytics and targeted advertising.
Supporting quotations
We collect data as part of our rideshare product, which provides tablets to drivers that display news, ads, and games to riders.
We collect the location of the tablet to track the driver for compensation purposes.
In addition to the normal information collected to create an account, this also includes things like vehicle information, insurance information, and government ID.
We may collect data from riders when they interact with the tablet or ad, or data they provide if they engage with the tablet’s public features such as leaving a review.
Sensor data may be collected about riders, such as from a camera that registers only a silhouette, to indicate that a passenger is in the car.
If you are part of our Personalized Ads and Offers program and you give us consent, we may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet for measurement, analytics, and targeted advertising.
Qualifications & exceptions
Collection of riders’ device and Bluetooth identifiers requires both participation in Personalized Ads and Offers and consent.
Sharing & Disclosure · Company practice
Octopus driver data may go to the rideshare account owner; rider data feeds analytics and advertisers
In T-Mobile's Octopus rideshare tablet product, T-Mobile uses driver data to provide the rideshare service, share driver profile information, offer location-based content, address safety concerns and for analytics. It may share driver data with the owner of the rideshare account when that owner is not the driver. It uses rider data to create analytics, show feedback, deliver contest winnings and communicate with advertisers.
Supporting quotations
We collect data as part of our rideshare product, which provides tablets to drivers that display news, ads, and games to riders.
We use data from drivers to provide our rideshare service, share driver profile information, offer location-based content, address safety concerns, and for analytics.
We may share driver data with the owner of the rideshare account (if that owner is not the driver).
We use data from riders to create analytics, show feedback, deliver contest winnings, and communicate with advertisers.
Qualifications & exceptions
Sharing driver data with the account owner applies when the owner is not the driver.
Not stated here
What rider data is passed to advertisers, if any, is not stated; the notice says only that rider data is used to communicate with advertisers.
Data Access & Collection · Company practice
Support and feedback contacts collect your name, email and what you send, and may draw on other personal data
If you give T-Mobile feedback or contact it for support, it collects your name, email address and any other content you send. It uses this to receive and act on your feedback or issues, and may also use the personal data described throughout the notice to respond to your inquiries.
Supporting quotations
If you provide us feedback or contact us for support, we will collect your name and email address, and any other content you send to us.
We use this data to receive and act upon your feedback or issues.
We also may use personal data described throughout this privacy notice to respond to your inquiries.
Data Access & Collection · Company practice
Survey answers are collected; third-party surveys follow the third party’s privacy notice
T-Mobile collects data you provide through surveys and uses it to understand your opinions and collect information relevant to its organization and business needs. If a survey is provided by a third party, that third party's privacy notice applies to collection, use and disclosure of your data.
Supporting quotations
We collect data you provide through surveys.
If a survey is provided by a third party, the third party’s privacy notice applies to the collection, use, and disclosure of your data.
We use this data to understand your opinions and collect information relevant to our organization and business needs.
Not stated here
Third-party survey providers and their notices are not identified.
Use & Processing · Company practice
Sweepstakes entries collect contact information that T-Mobile may also use for marketing
When you enter a sweepstakes or contest, T-Mobile collects your contact information. It uses it to run the sweepstakes or contest under the applicable terms and conditions, and may also use it to market to you. Sometimes the law requires T-Mobile to collect data about entrants.
Supporting quotations
When you enter a sweepstakes or contest, we collect your contact information.
We use this data to run the sweepstakes or contest in line with applicable terms and conditions, and may also use it to market to you.
Sometimes the law requires us to collect data about those that enter into our sweepstakes.
Not stated here
The applicable sweepstakes terms were not supplied.
Data Access & Collection · Context
SyncUP KIDS Watch data is collected to keep parents connected with children; details are in the Children’s notice
T-Mobile collects data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children. The types of information collected and used are described in the separate Children's Privacy Notice.
Supporting quotations
For more information on types of information collected and used by the SyncUP KIDS Watch, read our
We collect data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children.
Not stated here
The Children’s Privacy Notice was not supplied, so what the watch collects is unknown here.
Sharing & Disclosure · Company practice
T-Mobile lets third parties such as Google track you on its sites and apps for targeted ads
T-Mobile may allow third parties (for example, Google) to place technology such as a cookie or pixel on its websites or apps that lets them track you. The third party might also collect data over time and across other websites or apps, and uses it to serve ads tailored to your interests, which may include ads about T-Mobile's products. T-Mobile says it allows this tracking to advertise to you and also uses the data to measure things like advertising campaigns. The notice points to its Cookies and tracking article and the Your choices section for opt-out details.
Supporting quotations
We may allow third parties (e.g., Google) to place technology (e.g., a cookie or a pixel) on our websites or apps that allows them to track you.
The third party might also collect data over time and across other websites or apps.
They use this data to serve advertisements tailored to your interests, which may include advertisements about our products or services.
We allow this type of tracking to advertise to you.
See our Cookies and tracking article, or the Your choices section of this notice, for details including how to opt-out.
Qualifications & exceptions
Third parties may track you across other websites and apps over time, not only on T-Mobile properties.
Not stated here
The third parties other than the Google example are not named; the Cookies and tracking article was not supplied.
Linking & Identification · Company practice
T-Mobile collects outside data to correct your records and add details like your interests
T-Mobile collects data from third parties and other sources to update and enhance data about you that is inaccurate, such as correcting your name after a name change, updating your email or mailing address, or keeping your preferences up to date. It also collects such data to add to what it already has about you, such as your interests or a missing email address.
Supporting quotations
Personal data described throughout this privacy notice.
We collect data from third parties and other sources to update and enhance data about you that’s inaccurate, like correcting your name in the event of a name change, updating your email address or mailing address, or ensuring that your preferences are up to date.
We also collect this data to add to existing data about you, like your interests or a missing email address.
Not stated here
The third-party sources are not named here; the collection section lists data resellers among them.
Data Access & Collection · Company practice
T-Mobile may video-record you in stores and at locations such as event trucks
T-Mobile may take video recordings in its stores or other locations, such as a mobile truck at a public event, and uses them for safety and security and to improve customer service.
Supporting quotations
We may take video recordings in our stores or other locations, like a mobile truck at a public event.
We use this data in the interest of safety and security and improving our customer service.
Data Access & Collection · Company practice
Network data includes websites and URLs you visit, devices you text and your installed apps, also used for marketing
T-Mobile collects data about how you use its network, including your use of connecting carriers and internet service providers. This might include IP addresses, data usage, devices texted, websites and URLs visited, network performance, diagnostic information, handset model, home internet gateway data, information about devices connected to a home internet gateway, and the mobile apps installed on your device. It uses this to provide products and services, improve the network and troubleshoot. It also uses some of the data for marketing and analytics, to better understand you, to recommend apps, and as described in the Analytics and Reporting, Relevant Ads, Personalized Ads and Offers, and Tailored Offers and Ads rows.
Supporting quotations
We collect data about how you use our network, including your use of connecting carriers and internet service providers.
This might include your IP addresses, data usage, devices texted, websites and URLs visited, network performance, diagnostic information, wireless handset model information, home internet gateway device data, information about devices connected to a home internet gateway, and mobile applications you have installed on your device.
We use this data to provide products and services, improve our network, and troubleshoot issues.
We also use some of this data for marketing, analytics, to better understand you, to recommend apps to you, and as described in the Analytics and Reporting, Relevant Ads, Relevant Ads + Personalized Ads and Offers, and Tailored Offers and Ads sections of this notice.
Qualifications & exceptions
Marketing and advertising use is stated for "some of this data", not all of it; the ad program rows add their own opt-in conditions.
Not stated here
Which network data is used for marketing outside the opt-in programs is not specified.
Data Access & Collection · Company practice
T-Mobile collects your location whenever you use a device or home internet gateway on its network
When you use a device or home internet gateway on T-Mobile's network, T-Mobile collects data about where you are. How that location data is used, and when consent is needed, is described in the next row.
Supporting quotations
When you use a device or home internet gateway on our network, we collect data about where you are.
Use & Processing · Company practice
Location data runs the network, fraud checks and emergency help; ads and location services need your consent
T-Mobile uses location data to provide and support its services, including routing wireless communications, running and improving its networks and business, detecting and preventing fraud, helping emergency responders, and complying with legal obligations. If you consent, it may also use your precise location for advertising, for location-based services such as SyncUP KIDS, or for other services that may require consent.
Supporting quotations
We use location data to provide and support our services, including to route wireless communications, run and improve our networks and business, detect and prevent fraud, help emergency responders, or comply with legal obligations.
If you provide your consent, we may also use your precise location for advertising purposes, to provide location-based services like SyncUP KIDS, or other services that may require your consent.
Qualifications & exceptions
Use of precise location for advertising depends on your consent; the service, network, fraud, emergency and legal uses do not.
Data Access & Collection · Company practice
T-Mobile’s sites and apps record your clicks, ads viewed and what you type into online forms
T-Mobile uses technology to monitor how you interact with its websites and mobile apps. This may include which links you click and in what order, which ads you view, and information you type into its online forms. Some of these technologies may use cookies. It also tracks your IP address, the website that referred you, and data about the device you use. It uses this data to make its websites and apps run efficiently, to understand how you use them in order to improve them, to understand your preferences, and to help select T-Mobile offers you might find most useful.
Supporting quotations
We use technology to monitor how you interact with our websites and mobile apps.
This may include which links you click on and in what order, what advertisements you view, or information that you type into our online forms.
Some of these technologies may use “cookies.”
Other types of data we track include your IP address, the website that referred you to our website, and data about the device you use to visit our website or app.
We use this data to make our websites and apps run efficiently.
We also use it to understand how you interact with our websites and apps to improve them, understand your preferences, and help select T-Mobile offers that you might find most useful.
Read our
Qualifications & exceptions
The notice does not say whether form input is captured before you submit a form.
Not stated here
The linked Cookies and tracking article was not supplied.
Use & Processing · Permission or license
T-Mobile may use personal data for other purposes when you consent
Beyond the listed uses, T-Mobile may use personal data for other purposes when you give it your consent.
Supporting quotations
Other data uses with your consent. We may use personal data for other purposes when you give us your consent.
Data Access & Collection · Company practice
T-Mobile collects sensitive data including government IDs, passwords, precise location and your text message contents
T-Mobile lists the categories of sensitive personal data (as certain state and other privacy laws define it) that it collects: Social Security number, driver's license, government-issued ID card, passport number, account login, financial account information, debit or credit card number with any required security or access code, password, information allowing access to an account, precise location, what is in your text messages, biometric data, and children's data. It may sometimes be able to see your citizenship or immigration status (for example, when you use a visa or passport for ID) or that you were the victim of a crime (for example, when you give it a police report about a stolen device). If you choose to give it health data, such as with a request to change or cancel service, it will collect that information.
Supporting quotations
We collect the following categories of sensitive personal data (as defined under certain state and other applicable privacy laws):
your Social Security number, driver’s license, government-issued identification card, passport number, your account log in, financial account information, debit or credit card number in combination with any required security or access code, password, information allowing access to an account, your precise location, what’s in your text messages, biometric data, and children’s data.
There may also be times when we’re able to see your citizenship or immigration status, such as when you use a visa or passport for identification.
And there may be times when we’re able to see that you were the victim of a crime, such as when you provide us with a police report about the theft of your device.
If you choose to provide us with health data, such as in connection with a request to change or cancel service, we will collect that information.
Qualifications & exceptions
Citizenship or immigration status and crime-victim status are described as things T-Mobile may be able to see in some situations, not as categories it routinely collects.
Not stated here
The notice does not explain in what circumstances text message contents are collected or how long they are kept.
Use & Processing · Company commitment
Without your consent, sensitive data is not used to infer traits and not sold or shared for cross-context ads
Unless you give consent, T-Mobile says it does not collect or use sensitive personal data to infer characteristics about you, and only uses or discloses it for the purposes described in section 7027(m) of the California Consumer Privacy Act Regulations. The notice explains that this means things like providing services, processing transactions, complying with laws, managing its business, preventing, detecting and responding to fraud, abuse, security incidents and other unauthorized activities, and protecting the rights, interests, safety or property of T-Mobile, you and others. Unless you consent, it does not "sell" or "share" sensitive personal data for cross-context behavioral advertising, which it describes as targeted advertising that tracks your activity across websites, apps and services. Each limit is lifted where you consent; for example, the advertising programs that use precise location (Personalized Ads and Offers, Tailored Offers and Ads) depend on your opting in.
Supporting quotations
Unless you give us consent, we don’t collect or use this data to infer characteristics about you and we only use or disclose the data for purposes described in section 7027(m) of the California Consumer Privacy Act Regulations.
That means we only use it for things like providing services, processing transactions, complying with laws, managing our business, preventing, detecting, and responding to fraud, abuse, security incidents, and other unauthorized activities, and to protect the rights, interests, safety, or property of T-Mobile, you, and others.
Unless you give us consent, we don’t “sell” or “share” sensitive personal data for purposes of “cross-context behavioral advertising,” which is targeted advertising that tracks your activity across different websites, applications, and services.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Qualifications & exceptions
Each limit applies "unless you give us consent".
The purpose list is introduced with "things like", so it summarizes rather than reproduces the cited regulation.
Not stated here
The text of section 7027(m) of the California Consumer Privacy Act Regulations is not supplied; this card relies only on the notice’s own summary.
De-identified data may be shared with third parties; T-Mobile says it re-identifies it only to test its methods
T-Mobile may de-identify, aggregate or anonymize personal data, or collect data that is already de-identified, aggregated or anonymized. It says it does not try to re-identify this data, meaning re-associate it with a person, except as necessary to evaluate how well its de-identification policies and procedures work. It may share de-identified data with third parties and require them to use it in accordance with applicable law.
Supporting quotations
We may de-identify, aggregate, or anonymize personal data or collect data that has been de-identified, aggregated, or anonymized.
We don’t try to re-identify this data, meaning we don’t re-associate it with an individual person, except as necessary to evaluate the effectiveness of our de-identification policies and procedures.
We may share de-identified data with third parties and require them to use it in accordance with applicable law.
Qualifications & exceptions
The no-re-identification commitment has an exception for testing de-identification effectiveness.
Third parties are required only to use the data in accordance with applicable law; no ban on their re-identifying it is stated.
Sharing & Disclosure · Context
The sharing list covers business disclosures, targeted-ad sharing and sales; minors’ data is not knowingly sold
The How we share data section lists the general categories of personal data T-Mobile discloses for a business purpose, shares for targeted advertising, or sells, and for each category names the types of recipients. It says T-Mobile does not knowingly sell or share the personal data of minors under 18. Financial offerings such as device financing or postpaid service are covered by the separate Financial Privacy Notice.
Supporting quotations
Here are the general categories of personal data we disclose for a business purpose, share for targeted advertising, or sell.
We do not knowingly sell or share the personal data of minors under 18 years of age.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Qualifications & exceptions
The commitment about minors is limited to knowing sale or sharing.
Not stated here
Recipients are described by type only (for example, advertising networks, social networks); no companies are named, apart from a separate list for Rhode Island residents.
Sharing & Disclosure · Company practice
Audio, electronic and visual information goes to analytics firms and service providers, and to others only with consent
For audio, electronic, visual or similar information, T-Mobile lists its business-purpose recipients as data analytics providers, internet service providers and other service providers. For sharing for targeted advertising or sale, the only recipients listed are other parties with your consent.
Supporting quotations
Data analytics providers
Internet service providers
Other service providers
Other parties with your consent
Qualifications & exceptions
Sharing for targeted advertising or sale of this category is listed only for other parties with your consent.
Sharing & Disclosure · Company practice
Biometric data such as face scans and voiceprints is disclosed to service providers
T-Mobile's biometric information category may include information about your physical or biological characteristics, such as face scans and voiceprints, where used to identify you. For a business purpose, it lists service providers as recipients. The entry for sharing biometric data for targeted advertising or selling it is covered in the next part of the list.
Supporting quotations
This may include information about your physical or biological characteristics, like face scans and voiceprints, where they are used to identify you.
Service providers
Not stated here
The Biometric Data Privacy Notice was not supplied.
Sharing & Disclosure · Restriction or exception
Biometric data has no listed recipients for targeted-ad sharing or sale (entry reads N/A)
In the How we share data list, the entry for who receives biometric information for targeted advertising or by sale reads "N/A". Biometric data is listed as disclosed only to service providers for a business purpose.
Supporting quotations
N/A
Not stated here
The notice does not define "N/A"; read in context it lists no recipients for targeted-advertising sharing or sale of this category.
Sharing & Disclosure · Company practice
Age or gender data goes to payment processors and service providers; ad sharing or sale only with consent
For characteristics of protected classifications under state or federal law, which may include age or gender, T-Mobile lists its business-purpose recipients as payment processors and financial institutions and other service providers. For targeted advertising or sale, the only recipients listed are other parties with your consent.
Supporting quotations
This may include things like age or gender.
Payment processors and financial institutions
Other service providers
Other parties with your consent
Qualifications & exceptions
Targeted-advertising sharing or sale of this category is listed only for other parties with your consent.
Sharing & Disclosure · Company practice
Purchase history may be shared with or sold to advertising networks and social networks
Commercial information may include products or services you bought, obtained or considered, and other purchasing or consuming histories or tendencies. T-Mobile discloses it for a business purpose to data analytics providers, internet service providers, operating systems and platforms, payment processors and financial institutions, and other service providers. It lists advertising networks, social networks and other parties with your consent as recipients it shares this data with for targeted advertising or sells it to.
Supporting quotations
This may include information about products or services bought, obtained, or considered, or other purchasing or consuming histories or tendencies.
Data analytics providers
Internet service providers
Operating systems and platforms
Payment processors and financial institutions
Other service providers
Advertising networks
Social networks
Other parties with your consent
Qualifications & exceptions
The list does not say which of the targeted-advertising or sale recipients receive data by sale and which by sharing.
The Do Not Sell or Share choice in Your choices lets you opt out of sale and sharing.
Not stated here
The advertising networks and social networks are not named.
Sharing & Disclosure · Company practice
Government ID numbers go to service providers and financial institutions; no targeted-ad or sale recipients listed
Government-issued identification may include your Social Security number, driver's license number, state-issued ID number or passport number. T-Mobile discloses it for a business purpose to service providers and financial institutions. The entry for sharing it for targeted advertising or selling it reads "N/A".
Supporting quotations
This may include your Social Security number, driver’s license number, state-issued identification number, or passport number.
Service providers
Financial institutions
N/A
Not stated here
The notice does not define "N/A"; read in context it lists no recipients for targeted-advertising sharing or sale of this category.
Sharing & Disclosure · Company practice
Your name, address, email and online identifiers may be shared with or sold to ad and social networks
Identifiers may include your real name, postal address, unique personal identifier, online identifier, email address, account name or similar identifiers. T-Mobile discloses them for a business purpose to data analytics providers, internet service providers, operating systems and platforms, payment processors and financial institutions, and other service providers. It lists advertising networks, social networks and other parties with your consent as recipients for targeted advertising or sale.
Supporting quotations
This may include real name, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.
Data analytics providers
Internet service providers
Operating systems and platforms
Payment processors and financial institutions
Other service providers
Advertising networks
Social networks
Other parties with your consent
Qualifications & exceptions
The list does not separate sale from sharing for targeted advertising.
You can opt out of sale and sharing through the Do Not Sell or Share choice.
Not stated here
The advertising networks and social networks are not named.
Sharing & Disclosure · Company practice
Browsing, search and phone usage data may be shared with or sold to ad and social networks
Internet or other electronic network activity information may include browsing history, search history, phone usage data, and how you interact with a website, app or ad. T-Mobile discloses it for a business purpose to data analytics providers, internet service providers, operating systems and platforms, and other service providers. It lists advertising networks, social networks and other parties with your consent as recipients for targeted advertising or sale.
Supporting quotations
This may include browsing history, search history, phone usage data, and information about an individual’s interaction with an internet website, application, or advertisement.
Data analytics providers
Internet service providers
Operating systems and platforms
Other service providers
Advertising networks
Social networks
Other parties with your consent
Qualifications & exceptions
The list does not separate sale from sharing for targeted advertising.
You can opt out of sale and sharing through the Do Not Sell or Share choice.
Not stated here
The advertising networks and social networks are not named, and the list does not say whether browsing history from network use or only website and app interaction is shared with them.
Sharing & Disclosure · Company commitment
Precise location is not shared for ads or sold without consent; location data still goes to ad and social networks
For location data (general and/or precise), T-Mobile says it won't share your precise location for targeted advertising or sell it without consent. It discloses location data for a business purpose to data analytics providers, internet service providers, payment processors and financial institutions, and other service providers. The recipients listed for targeted advertising or sale are advertising networks, social networks and other parties with your consent.
Supporting quotations
We won’t share your precise location for targeted advertising or sell it without consent.
Data analytics providers
Internet service providers
Payment processors and financial institutions
Other service providers
Advertising networks
Social networks
Other parties with your consent
Qualifications & exceptions
The consent requirement is stated for precise location; the category also covers general location, which the list does not limit in the same way.
Not stated here
The notice does not define the difference between general and precise location.
Inferences about you may be shared with or sold to ad and social networks; some sharing needs consent
For inferences drawn from any of the listed personal data categories, T-Mobile notes that this includes types of sharing that only happen if you give consent (for example, for advertising). It discloses inferences for a business purpose to data analytics providers, internet service providers, operating systems and platforms, payment processors and financial institutions, and other service providers, and lists advertising networks, social networks and other parties with your consent as recipients for targeted advertising or sale.
Supporting quotations
This includes types of sharing that only happen if you give us consent (e.g., for advertising).
Data analytics providers
Internet service providers
Operating systems and platforms
Payment processors and financial institutions
Other service providers
Advertising networks
Social networks
Other parties with your consent
Qualifications & exceptions
Some inference sharing happens only with your consent; the notice does not say which.
Not stated here
Which inference sharing requires consent and which does not is not specified.
Sharing & Disclosure · Company practice
Other California customer-record data, like your signature, goes to platforms, payment processors and service providers
T-Mobile also lists other categories of personal information described in the California Customer Records statute (Cal. Civ. § 1798.80(e)) not already covered, such as your signature. It discloses these for a business purpose to operating systems and platforms, payment processors and financial institutions, and other service providers.
Supporting quotations
This may include other data described in the California Records statute (Cal. Civ. § 1798.80(e)) and not already included above in this
section, such as your signature.
Operating systems and platforms
Payment processors and financial institutions
Other service providers
Not stated here
The California statute’s list of categories is not supplied.
Sharing & Disclosure · Restriction or exception
Other California customer-record data, like your signature, has no listed targeted-ad or sale recipients (N/A)
For the other categories of personal information described in the California Customer Records statute, such as your signature, the entry for who receives this data for targeted advertising or by sale reads "N/A". These categories are listed as disclosed only for business purposes.
Supporting quotations
section, such as your signature.
N/A
Not stated here
The notice does not define "N/A"; read in context it lists no recipients for targeted-advertising sharing or sale of this category.
Sharing & Disclosure · Company practice
Account holders, and businesses or agencies that pay for your service, can receive data about you
T-Mobile may share personal data about an account user with the account holder, and the primary account holder may authorize other users to access account information. If a business, government agency or another individual obtains services for you, that entity or person is T-Mobile's customer, and T-Mobile may give them personal data about you or your use of its products and services, or give it to others if they tell T-Mobile to.
Supporting quotations
We may also share personal data described throughout this Privacy Notice in the following situations:
Account holders. We may share personal data about an account user to the account holder.
The primary account holder may also authorize other users to access account information.
If a business, governmental agency, or other individual obtains services for you, that entity or individual is our customer, and we may provide personal data about you or your use of our products and services to them or, if they tell us to, others.
Qualifications & exceptions
The Your choices section limits what a multi-line account holder sees through an access request: account-level data, not personal data tied to another person’s phone number.
Not stated here
What personal data about a line user an account holder or paying organization may receive outside an access request is not specified.
Cross-references
contrast (model-proposed): You can request your data in a portable format; on multi-line accounts the account holder gets account-level data only — contrast: The sharing list says T-Mobile may share personal data about an account user with the account holder, while the access right says an account holder’s access request returns account-level data but not personal data tied to another person’s phone number. The access limit covers access requests; how it bounds other account-holder sharing is not stated.
Sharing & Disclosure · Company practice
Data may be shared with T-Mobile’s affiliates and with a buyer, even at the start of a purchase
T-Mobile may share personal data with its other companies, such as sister companies or other companies under common control. If another company buys or plans to buy T-Mobile or things it owns, T-Mobile may share personal data with that company, including at the beginning stage of the purchase.
Supporting quotations
We may share personal data with our other companies (e.g., sister companies, or other companies under common control).
If another company purchases, or plans to buy, our company, or things that we own, we may also share personal data with that company, including at the beginning stage of the purchase.
Qualifications & exceptions
Sharing with a prospective buyer can begin before any purchase is completed.
Not stated here
No confidentiality or use limits on a prospective buyer are stated.
Sharing & Disclosure · User right or choice
Your name and number are shared for Caller ID; you can ask to exclude your name
T-Mobile may share your phone number and name with third parties to enable Caller ID and similar services across carriers when you make a call. You can ask T-Mobile to exclude your name from Caller ID by calling customer service, and you can block your number from being displayed temporarily on non-emergency calls.
Supporting quotations
Caller ID providers. We may share your phone number and name with third parties to enable Caller ID and similar services across multiple carriers when you make a call.
You can ask us to exclude your name from Caller ID by calling customer service at the number provided below.
You can also block your number from being displayed temporarily on non-emergency calls.
Qualifications & exceptions
The opt-out described is excluding your name; per-call number blocking is temporary and applies to non-emergency calls.
Sharing & Disclosure · Context
Other sharing: context-specific sharing, sharing at your direction, and opt-out sharing described elsewhere
Beyond the list of categories, T-Mobile notes that the Data we collect & how we use it section describes sharing in specific contexts, that it may share personal data with other third parties when you consent or direct it to, and that other disclosures you can opt out of are described in Your choices.
Supporting quotations
Data collected for specific purposes. The content in the
section discusses how we share information in connection with specific contexts.
Sharing with your consent. We may share personal data with other third parties when we have your consent or direction to do so.
Other sharing you can opt out of. Go to the
section of this notice to learn about disclosures you can opt out of.
Legal Rights & Agreement Rules · Company practice
Without your consent, data may be shared for legal process, emergencies, debt collection, investigations and fraud
T-Mobile may share personal data without your consent in connection with any legal process, to respond to emergencies, to enforce its agreements, to defend itself, to collect payment, to comply with laws, to investigate possible illegal activity or violations of its policies or terms, and to protect the rights, interests, safety or property of T-Mobile, you and others, including detecting and helping protect against fraud, abuse, security incidents and other unauthorized activities.
Supporting quotations
Other sharing without your consent. We may share personal data in connection with any legal process, to respond to emergencies, to enforce our agreements, to defend ourselves, to collect payment, to comply with laws, to investigate possible illegal activities or a violation of our policies, terms and conditions, and to protect the rights, interests, safety, or property of T-Mobile, you, and others, including to detect and help protect against fraud, abuse, security incidents, and other unauthorized activities.
Not stated here
"Any legal process" is not further defined, and the notice does not say whether you are told about such disclosures.
Sharing & Disclosure · Company practice
Personal data may go to T-Mobile’s auditors, lawyers and other professional service providers
T-Mobile may share personal data with its professional service providers, such as its auditors or lawyers.
Supporting quotations
Professional services. We may share personal data with our professional service providers, like our auditors or lawyers.
Sharing & Disclosure · Company practice
Third-party cookie data may count as a "sale" under Rhode Island law; T-Mobile keeps a list of those recipients
T-Mobile says some disclosures, such as information from third-party cookies on its website, could be considered a "sale" under Rhode Island law. It maintains a list of third-party companies to which it regularly discloses data of Rhode Island residents in ways that might be considered a sale.
Supporting quotations
Some disclosures (like information from third-party cookies on our website) could be considered a “sale” under Rhode Island law.
We maintain a
to whom we regularly disclose data of Rhode Island residents in ways that might be considered a “sale.”
Qualifications & exceptions
The list concerns disclosures of Rhode Island residents’ data.
Not stated here
The linked list of third-party companies was not supplied; Rhode Island law is not supplied.
Account & Service Control · User right or choice
You can request your data in a portable format; on multi-line accounts the account holder gets account-level data only
You may request access to your personal data, or confirmation that T-Mobile has data about you, and T-Mobile will provide access in a portable, machine-readable format. On a multi-line account, the person in charge of the account who submits an access request receives account-level data for all lines (such as billing and rate plan information), but not personal data associated with a particular phone number on the account. If you are not in charge of the account, you only see data associated with your own phone number.
Supporting quotations
We offer you certain choices related to your personal data:
Access. You may request access to your personal data or confirmation that we have data about you.
We will provide access to your data in a portable and machine-readable format.
For multi-line accounts, the individual in charge of your account that submits an access request will receive account-level data for all lines on the account (e.g., billing and rate plan information).
Personal data associated with a particular phone number on the account will not be shared with them.
If you’re not in charge of the account, you’ll only see data that is associated with your phone number.
Qualifications & exceptions
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Use & Processing · User right or choice
You can opt out of Analytics and Reporting aggregation in the Privacy Dashboard
You may opt out of having data from your T-Mobile device aggregated as part of T-Mobile's Analytics and Reporting program, through the Privacy Dashboard.
Supporting quotations
Analytics and Reporting. You may opt out of having the data from your T-Mobile device aggregated as part of our Analytics and Reporting program by going to our
Qualifications & exceptions
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
You can change your profile online or ask T-Mobile to correct your data
Most T-Mobile websites let you change your account profile. For changes you cannot make there, you can ask T-Mobile to correct your personal data.
Supporting quotations
Changes. Most of our websites allow you to change your account profile.
For changes that can’t be made through your account profile, you can request that we correct your personal data.
Qualifications & exceptions
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Retention & Deletion · User right or choice
You can ask for deletion, but T-Mobile often keeps some data for service, security and legal reasons
You may ask T-Mobile to delete your personal data. T-Mobile notes that in many situations it must keep some of your personal data for its business purposes, such as providing service to you, detecting security problems or complying with its legal obligations.
Supporting quotations
Deletion. You may request that we delete your personal data.
Note that in many situations we must keep some of your personal data for our business purposes, like providing service to you, detecting security problems, or complying with our legal obligations.
Qualifications & exceptions
Deletion can be partial: T-Mobile may keep some data for business purposes, security and legal obligations.
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Not stated here
Which data is kept after a deletion request, and for how long, is not specified.
You can adjust marketing email and text preferences in the Privacy Dashboard
You can adjust your marketing communication preferences for emails and texts in the Privacy Dashboard; T-Mobile points to its Your marketing preferences article for more.
Supporting quotations
Marketing emails or texts. You can adjust your marketing communication preferences in our
Not stated here
The Your marketing preferences article was not supplied.
Sharing & Disclosure · User right or choice
You can opt out of sale and targeted-ad sharing; Global Privacy Control counts, Do Not Track does not
You may opt out of T-Mobile selling or sharing your data, which includes its use for targeted advertising or for third parties' direct marketing or similar uses, through the Privacy Dashboard or the "Do Not Share or Sell My Personal Information" link on its websites or apps. If you opted in to Personalized Ads and Offers or Tailored Offers and Ads, you may also need to withdraw your consent in the Privacy Dashboard to be removed from those programs. T-Mobile recognizes the Global Privacy Control (GPC) browser signal as an opt-out request, but does not recognize the "do not track" signal, saying there is no universal standard for applying it.
Supporting quotations
Do Not Sell or Share. You may opt out of having your data sold or shared by us, which includes having it used for targeted advertising or for third parties to use for direct marketing or similar uses, by going to our
or using the “Do Not Share or Sell My Personal Information” link on our websites or apps.
If you’ve opted in to our Personalized Ads and Offers or Tailored Offers and Ads programs, you may also need to withdraw your consent via the Privacy Dashboard to be removed from those programs.
We recognize the Global Privacy Control (GPC) signal broadcast from certain web browsers as an opt-out request, but we don’t recognize the “do not track” signal because there isn’t a universal standard for how to apply it.
Qualifications & exceptions
Opting out of sale or sharing may not by itself remove you from the opt-in ad programs; a separate consent withdrawal may be needed.
GPC is recognized from browsers; the notice does not say how it applies to app or network data.
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Cross-references
contrast (model-proposed): Under California’s Shine the Light law, T-Mobile says it shares no data for others’ direct marketing without permission — contrast: The Do Not Sell or Share choice lets you opt out of data being sold or shared for third parties to use for direct marketing, which implies such use happens unless you opt out; the Shine the Light paragraph says T-Mobile does not disclose personal data to third parties for their direct marketing without permission. The notice does not reconcile the two; the Shine the Light statement uses that law’s definition of personal data.
You can opt out of fraud and identity-theft data sharing with third parties
You may opt out of having your data shared with third parties for detecting and protecting against fraud, identity theft and other unauthorized transactions, through the Privacy Dashboard.
Supporting quotations
Fraud & identity theft protection. You may opt out of having your data shared with third parties for the purposes of detecting and protecting against fraud, identity theft, and other unauthorized transactions, by going to our
Qualifications & exceptions
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Charges & Financial Obligations · User right or choice
You can limit sharing of payment history and balances from device financing or postpaid service
If T-Mobile uses your data to manage financial offerings such as device financing or postpaid service, you can tell it not to share certain personal information from those financial products, which may include your payment history and account balances. You make this choice in the Privacy Dashboard; the Financial Privacy Notice has more detail.
Supporting quotations
Sharing certain financial information. If we use your data to manage financial offerings, like device financing or postpaid service, you can tell us not to share certain personal information from those financial products, which may include your payment history and account balances.
Qualifications & exceptions
The choice covers "certain" personal information from financial products, not all of it.
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Not stated here
Which recipients this choice stops is not stated here; the Financial Privacy Notice was not supplied.
Inference & Profiling · User right or choice
You can opt out of certain future profiling, including for decisions with legal or similarly significant effects
You can tell T-Mobile not to use your personal data for certain kinds of "profiling" that it might do in the future, by opting out in the Privacy Dashboard. Profiling, as T-Mobile describes it, generally refers to automated processing of personal data to evaluate, analyze or predict aspects such as your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. You can opt out of having profiling used for future decisions that produce legal or similarly significant effects on you.
Supporting quotations
Profiling and automated decisions. You can tell us not to use your personal data for certain kinds of “profiling” that we might do in the future by visiting our
“Profiling” is a specific type of activity under certain privacy laws and generally refers to the automated processing of personal data to evaluate, analyze, or predict certain personal aspects about your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
You can opt out of having profiling used for future decisions that produce legal or similarly significant effects on you.
Qualifications & exceptions
The opt-out covers "certain kinds" of profiling and future decisions; the interest modeling in the advertising programs has its own choices.
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Not stated here
The notice does not say whether T-Mobile currently uses profiling for decisions with legal or similarly significant effects.
Use & Processing · User right or choice
Consent-based uses can be withdrawn at any time, and T-Mobile will stop that use
Where T-Mobile uses your information based on your consent, you can withdraw that consent at any time and manage and limit how it uses your data through tools such as the Privacy Dashboard or device settings. If you withdraw consent, T-Mobile will stop using your data for that purpose.
Supporting quotations
Privacy Dashboard. If we use your information based on your consent, you can withdraw that consent at any time and manage and limit how we use your data through the tools we make available—such as your
If you withdraw your consent, we will stop using your data for that purpose.
Legal Rights & Agreement Rules · User right or choice
You can raise privacy concerns with T-Mobile and, depending on where you live, a regulator
If you have a question or concern about how T-Mobile handles your personal data, you can contact it at any time using the Contact Us information. Depending on where you live, you may have the right to contact a local regulatory or government authority about unresolved concerns.
Supporting quotations
How to raise a concern or file a complaint. If you have a question or concern about how we handle your personal data, you can contact us anytime using the information in the Contact Us section.
Depending on where you live, you may have the right to contact a local regulatory or government authority to address any unresolved concerns.
Not stated here
Which regulators apply is not stated.
Legal Rights & Agreement Rules · Restriction or exception
Choices may not apply in every case; requests can be limited or denied, but you won’t face discrimination
T-Mobile says these choices may not apply in every circumstance. It may limit or deny your request because the law allows or requires it, and may deny a request if it cannot verify who you are. It says it will not discriminate against you for making one of these choices.
Supporting quotations
These choices may not apply in every circumstance.
In some cases, we might limit or deny your request because the law allows or requires us to do so.
We might also deny your request if we can’t verify who you are.
We won’t discriminate against you for making one of these choices.
Not stated here
The circumstances in which choices do not apply are not listed.
Access, correction and deletion requests require identity checks, possibly ID documents and a face photo
To make an access, change or deletion request, you submit a personal data request through T-Mobile's online form. T-Mobile says it is required to verify your identity first, so you need to provide data such as your email address and phone number, or your T-Mobile ID and password. If you do not have a T-Mobile ID, you may need to provide a U.S. driver's license, state ID or passport, and T-Mobile may also need a photo of your face to make sure the photo ID belongs to you. In some cases you may designate an authorized agent to submit requests for you. T-Mobile may deny a request if it cannot verify who you are.
Supporting quotations
To make an access, change, or deletion request please
We’re required to verify your identity before we can give you access to, change, or delete your personal data.
This includes your email address and phone number, or your T-Mobile ID and password.
If you don’t have a T-Mobile ID, you may need to provide your U.S. driver’s license, state ID, or passport.
We may also need a photo of your face so we can ensure the photo ID belongs to you.
In some cases, you may designate an authorized agent to submit requests on your behalf.
We might also deny your request if we can’t verify who you are.
Qualifications & exceptions
Authorized agents are available only "in some cases".
Not stated here
The notice does not say when an authorized agent is allowed or what proof an agent needs.
Legal Rights & Agreement Rules · User right or choice
If T-Mobile denies a request, you may be able to appeal; instructions come with the denial
If you disagree with T-Mobile's denial of a request, you may be entitled to submit an appeal. If so, T-Mobile will include instructions for how to appeal in its response.
Supporting quotations
If you disagree with our denial of a request, you may be entitled to submit an appeal.
If that’s the case, we’ll include instructions for how to submit your appeal in our response.
Qualifications & exceptions
An appeal is available only where you are entitled to one; the notice does not say who is.
Sharing & Disclosure · Company commitment
Maine broadband customer information is not used, disclosed or sold without permission unless Maine law allows
T-Mobile says it will not use, disclose, sell or permit access to Maine broadband "customer personal information" unless you give permission or Maine law allows it. Maine customers have rights they can exercise in the Privacy Dashboard.
Supporting quotations
We won’t use, disclose, sell, or permit access to Maine broadband “customer personal information” unless you give us permission, or it’s allowed by Maine law.
If you’re a Maine customer, you have rights you can exercise in our
Qualifications & exceptions
Applies to Maine broadband customer personal information; exceptions are permission or what Maine law allows.
Not stated here
Maine law and its definition of customer personal information are not supplied.
Sharing & Disclosure · Company commitment
Under California’s Shine the Light law, T-Mobile says it shares no data for others’ direct marketing without permission
Under California's Shine the Light law, California customers may ask whether a business has disclosed personal data (as that law defines it) to third parties for the third parties' direct marketing purposes. T-Mobile says it does not do that without your permission.
Supporting quotations
Under California’s Shine the Light law, California customers may request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes.
We don’t do that without your permission.
Qualifications & exceptions
"Personal data" here is as defined in the Shine the Light law, which is not supplied.
Not stated here
The Do Not Sell or Share choice describes opting out of data use "for third parties to use for direct marketing or similar uses", which suggests some such use happens unless you opt out; how the two statements fit together is not explained.
Account & Service Control · Context
In 2025 T-Mobile reported about 17,000 access, 8,000 deletion and 138 correction requests, nearly all fulfilled
T-Mobile publishes a table of data subject rights requests it received in 2025. Access requests: 17,055 received (2,437 from Californians), 17,032 complied with in whole or in part, 23 denied, median 35 days to respond. Deletion requests: 8,007 received (1,255 from Californians), 7,979 complied with in whole or in part, 28 denied, median 29 days. Correction requests: 138 received (19 from Californians), 136 complied with in whole or in part, 2 denied, median 6 days.
Complied with in whole or in part 17,032 7,979 136
Total denied 23 28 2
Median days to respond 35 29 6
Qualifications & exceptions
"Complied with in whole or in part" includes partial compliance.
Not stated here
The table does not say why requests were denied or partly fulfilled.
Sharing & Disclosure · Context
In 2025 T-Mobile reported about 17.5 million sale/share opt-outs and 525,000 profiling opt-outs, all honored
T-Mobile also reports opt-out requests received in 2025. Opt-out of share/sale: 17,469,771 received (1,627,011 from Californians), all 17,469,771 complied with in whole or in part, 0 denied, median 0 days to respond. Profiling and automated decision opt-out: 525,382 received (73,524 from Californians), all complied with in whole or in part, 0 denied, median 0 days.
Supporting quotations
Opt-out requests we received in 2025
T-Mobile interactions Opt-out of share/sale Profiling and automated decision opt out
Total received 17,469,771 525,382
Total received from Californians 1,627,011 73,524
Complied with in whole or in part 17,469,771 525,382
Total denied 0 0
Median days to respond 0 0
Qualifications & exceptions
"Complied with in whole or in part" includes partial compliance.
Not stated here
The table does not say whether Global Privacy Control signals are counted among opt-out requests.
Security & Safeguards · Company practice
T-Mobile describes a cybersecurity program with monitoring, outside testing and staff training, without guarantees
T-Mobile says its cybersecurity program continuously works to help keep personal data safe and protect systems and products. It monitors performance, invests in digital infrastructure, uses industry best practices to identify and assess threats, has independent experts and security researchers test its defenses, and gives employees tools and training to protect systems and data. It suggests you use the tips in its Online safety and account protection article.
Supporting quotations
Our cybersecurity program is continuously working to help keep personal data safe and to protect systems and products.
We use independent experts and security researchers to test our cybersecurity defenses and help identify potential weaknesses.
And we provide employees with the tools and training needed to help protect our systems and data.
You can help keep your personal data safe by using the tips and tools listed in our
Qualifications & exceptions
The program is described as working to "help" keep data safe; no security guarantee is given.
Not stated here
The notice does not describe breach notification.
Retention & Deletion · Company practice
Data is kept as long as needed for the notice’s purposes, or longer where law requires or allows; no periods given
T-Mobile says it strives to keep your personal data only as long as necessary to fulfil the purposes in the notice, unless a longer retention period is required or allowed by law. To decide how long to keep data it considers things like the amount, nature and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure; the purposes for which it got the data; whether it can achieve those purposes in other ways; and applicable legal, accounting or reporting requirements.
Supporting quotations
We strive to keep your personal data for only as long as necessary to fulfil the purposes outlined in this notice unless a longer retention period is required or allowed by law.
To decide how long to keep personal data, we consider things like:
The amount, nature, and sensitivity of the data.
The potential risk of harm from unauthorized use or disclosure of the data.
The purposes for which we obtained the data.
Whether we can achieve those purposes through other means.
Applicable legal, accounting, or reporting requirements.
Qualifications & exceptions
"Strive" states an aim, not a fixed commitment; longer retention is allowed where law requires or merely allows it.
Not stated here
No retention periods are given for any category of data.
Use & Processing · Company practice
Data may be processed outside the US by affiliates and providers; T-Mobile does not serve EU or UK consumers
T-Mobile is based in the United States and its data processing mostly takes place there, but your personal data may be transferred to, processed and stored in the US or other countries where its affiliates or service providers process data. It says it takes steps to protect your data in line with applicable laws, which may include contracts requiring recipients to use appropriate privacy and security protections. T-Mobile does not offer products or services directly to consumers in the E.U. or U.K.
Supporting quotations
T-Mobile is based in the United States and our data processing mostly takes place in the United States.
Your personal data may be transferred to, processed, and stored in the United States or in other countries where our affiliates or service providers process data.
This may include contracts that require companies receiving your personal data to use appropriate privacy and security protections.
T-Mobile does not offer products or services directly to consumers in the E.U. or U.K.
Qualifications & exceptions
Contracts with recipients are something the protective steps "may include", not a stated requirement for every transfer.
Not stated here
The other countries are not named.
Use & Processing · Context
International services (formerly Sprint) are for business customers, and data is generally limited to business context
T-Mobile's international services, previously provided by Sprint and now part of T-Mobile for Business, are directed to business customers. Their users are typically employees of business customers or prospective business customers, and the personal data T-Mobile collects will generally be limited to data collected or generated in a business context.
Supporting quotations
T-Mobile's international services, previously provided by Sprint and now part of T-Mobile for Business, are directed to business customers.
Users of T-Mobile's international services are typically employees of those business customers, or prospective business customers, and personal data that we collect will generally be limited to data collected or generated in a business context.
Qualifications & exceptions
"Generally limited" leaves room for other data.
Legal Rights & Agreement Rules · Restriction or exception
Third-party sites and apps, including apps T-Mobile may load onto your device, follow their own privacy policies
T-Mobile may provide links to third-party websites, content or services it does not own or operate, such as apps it may load onto your device. Those may have their own privacy notices; T-Mobile says it has no control over the privacy practices of websites, services or apps it does not own and encourages you to review their policies. Its Your privacy around the web article has more detail.
Supporting quotations
We may provide links to websites and other third-party content or services that we do not own or operate, such as apps we may load onto your device.
We have no control over the privacy practices of websites, services, or apps that we do not own.
We encourage you to review the privacy policies of any third-party website or application for details about their privacy practices.
For additional details, read our
Qualifications & exceptions
Apps T-Mobile loads onto your device can be third-party apps outside this notice.
Not stated here
Which apps T-Mobile may load onto devices is not stated; the linked article was not supplied.
Sharing & Disclosure · Company practice
Some T-Mobile data may count as consumer health data; it goes to service providers, for legal duties or with consent
In its consumer health data privacy notice section, T-Mobile says some data it collects could be considered consumer health data, as that term is sometimes broadly defined, and lists examples, their sources and purposes. It collects these types of data to do things like provide and improve its products and services. It may disclose consumer health data to its service providers, where required to comply with legal and regulatory obligations, or with your consent, as required.
Supporting quotations
Some types of data we collect could also be considered consumer health data, as that term is sometimes broadly defined.
We collect these types of data to do things like provide and improve your T-Mobile products and services.
We may disclose your consumer health data to our service providers or where we’re required to comply with legal and regulatory obligations (or with your consent, as required).
Qualifications & exceptions
Disclosure with consent is stated "as required"; the section does not say which laws require it.
Not stated here
The section does not name the state laws that define consumer health data.
Security & Safeguards · Company practice
Face photos and ID scans used to verify your identity are listed as possible consumer health data
Biometric data used for verification may include physical or biological characteristics, such as face scans and voiceprints, used to identify you. The source is photos of your face and scans of the ID you provide to verify your identity in store or online. T-Mobile uses this to verify your identity and to prevent, detect and respond to fraud, abuse, security incidents and other unauthorized activities. Details are in the separate Biometric Data Privacy Notice.
Supporting quotations
This may include information about your physical or biological characteristics (like face scans and voiceprints) where they are used to identify you.
Photos of your face and scans from the identification (ID) you provide us to verify your identity in-store or online.
We use this data to verify your identity and to prevent, detect, and respond to fraud, abuse, security incidents, and other unauthorized activities.
Not stated here
The Biometric Data Privacy Notice, including any retention period for face scans, was not supplied.
Data Access & Collection · Company practice
Accessibility service use, adaptive-technology settings and “Remember me” choices are listed as health data
T-Mobile lists three kinds of disability and accessibility data. For eligibility: your application for and use of accessibility services, such as Telecommunications Relay Services, the Directory Assistance Exception Program, Deaf or Hard of Hearing/Data Only plans, alternative billing formats and data-only plans, and individualized disability accommodations, used to determine eligibility for or subscribe you to accessibility services and rate plans and to provide accommodations. For website and app preferences: your selection and use of adaptive technologies or preferences inside T-Mobile's and its partners' websites or apps (such as adaptive touch, text zooming, voice-over and screen readers), used to provide accessibility options. For "Remember me": your selection of that box when logging into accessibility websites, used to reconnect you more easily when you make or receive calls using T-Mobile's accessibility services.
Supporting quotations
Your application or request for and use of accessibility services, such as Telecommunications Relay Services, the Directory Assistance Exception Program, subscription to a Deaf or Hard of Hearing/Data Only plan, alternative billing formats and data only plans, and individualized disability accommodations.
To determine eligibility for or subscribe you to accessibility services, rate plans, and to provide disability accommodations.
Your selection and use of adaptive technologies or preferences inside our and our partners’ website or apps, such as adaptive touch, text zooming, voice-over, and screen readers.
To provide you with accessibility options and better interaction with our website and apps.
Your selection of the “Remember me” box when logging into our accessibility websites.
To more easily reconnect you when you make or receive a call using T-Mobile’s accessibility services.
Qualifications & exceptions
Adaptive-technology preferences can be collected inside partners’ websites or apps as well as T-Mobile’s.
Data Access & Collection · Company practice
Health and safety incidents at T-Mobile locations or with its products are recorded
T-Mobile collects information about health and safety incidents at its locations or involving its products, to respond to customer and visitor needs and to comply with applicable laws.
Supporting quotations
Health and safety incidents at T-Mobile locations or with T-Mobile products.
To respond to customer and visitor needs and to comply with applicable laws.
Data Access & Collection · Company practice
The SyncUP KIDS Watch counts steps to calculate steps and distance walked
The SyncUP KIDS Watch is the source of step-count data, which T-Mobile uses to provide calculations of steps taken and distance walked.
Supporting quotations
SyncUP KIDS Watch.
To provide you with calculations on steps taken and distance walked.
Not stated here
The Children’s Privacy Notice that covers the watch was not supplied.
Data Access & Collection · Company practice
A medical affidavit you submit for a Safe Connections Act line separation is used to carry out that request
If you submit a medical affidavit or similar documentation to request a line separation under the Safe Connections Act, T-Mobile collects it in order to execute that line-separation request.
Supporting quotations
Your submission of a medical affidavit or similar documentation to request a line separation under the Safe Connections Act.
To execute a Safe Connections Act line-separation request.
Qualifications & exceptions
The stated purpose is executing the line-separation request; the notice lists no other purpose for this data but does not say it is used for nothing else.
Not stated here
The Safe Connections Act is not supplied.
Inference & Profiling · Company commitment
Device and network data, including places, numbers contacted and sites visited, is not used for health inferences
In the consumer health section, T-Mobile notes that it collects data when you use a device on its network, including where you are, phone numbers called or texted, IP addresses, websites and URLs visited, and when you install or use mobile apps on T-Mobile devices. It says it does not use this data to create consumer health data inferences about you.
Supporting quotations
Device and network data We collect data when you use a device connected to the T-Mobile network (as part of providing you the products and services you select), including where you are when you use a device on our network, phone numbers called/texted, IP addresses, websites and URLs visited, and when you install or use mobile applications on T-Mobile devices.
We do not use this data to create consumer health data inferences about you.
Qualifications & exceptions
The commitment covers consumer health data inferences from device and network data; other inferences described elsewhere (for example, interest models for ads) are not excluded by it.
Account & Service Control · User right or choice
You may have rights to access or delete consumer health data and withdraw health-data consents
T-Mobile says you may have some rights over your consumer health data, including access, deletion, and withdrawing any consumer health data opt-in consents you have given. It refers you to the Your choices section for how to exercise data rights.
Supporting quotations
You may have some rights to your consumer health data, including the right to access your consumer health data, the right to ask us to delete your consumer health data, and the right to withdraw any consumer health data opt-in consents you may give us.
For more information on how to exercise data rights at T-Mobile, please visit Your choices.
Qualifications & exceptions
The rights are stated as ones you "may have", without saying who has them.
Legal Rights & Agreement Rules · Company practice
T-Mobile can change the notice by posting a new version and updating the date; no advance notice is promised
T-Mobile may change its notice and privacy practices over time and will amend the "last updated" date to reflect when updates occurred. It gives notice of changes by posting the amended version on this page, or as applicable law may require.
Supporting quotations
We may change our notice and privacy practices over time and will amend the “last updated” date to reflect when any updates occurred.
We provide notice of such changes by posting the amended version to this page or as may be required by applicable law.
Qualifications & exceptions
Notice is by posting the amended version unless applicable law requires another method.
Not stated here
The notice does not say whether material changes need your consent or apply to data collected before the change.
Account & Service Control · Procedure
Privacy questions, and requests for the notice in another format, go to Customer Care by phone or 24/7 chat
If you have questions or concerns about T-Mobile's privacy practices, or need the notice in a different format, you can contact T-Mobile. Toll-free Customer Care numbers are listed for T-Mobile (1-800-937-8997 or 611), Metro by T-Mobile (1-888-8metro8, i.e. 1-888-863-8768, or 611) and Assurance Wireless (1-866-482-2003). Chat is available 24/7; if no "Chat now" button appears, agents may be busy or chat may be down for maintenance.
Supporting quotations
If you have any questions or concerns about our privacy practices, or if you need to access this notice in a different format, please contact us using the information below.
T-Mobile: 1-800-937-8997 or 611
Metro by T-Mobile: 1-888-8metro8 (1-888-863-8768) or 611
Assurance Wireless: 1-866-482-2003
Chat is available 24/7.
If you don't see a "Chat now" button above, all agents may be busy assisting other customers, or we are down for maintenance.
Not stated here
The notice lists Metro by T-Mobile and Assurance Wireless contacts but does not state elsewhere whether it covers customers of those brands.
The "Chat now" button the text refers to is not part of the extracted notice text.