Terms of Service for Telegram Business

Telegram · Official agreement

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Legal Rights & Agreement Rules · Restriction or exception

Business features bundled with other offerings are also subject to those offerings' Terms

Telegram says certain Business features may at times be included in or bundled with other offerings, such as Telegram Premium. When that happens, your use of Telegram Business is further subject to the relevant Terms of those offerings.

Supporting quotations

At times, certain Telegram Business features may be included in or bundled with other offerings, such as [Telegram Premium](https://telegram.org/tos#terms-of-service-for-telegram-premium). In such cases, your use of Telegram Business will be further subject to the relevant Terms of those offerings.

Qualifications & exceptions

  • This applies "at times" and only to Business features that are included in or bundled with another offering.
  • The wording is that use is "further subject to" the other Terms, so those Terms apply in addition.

Not stated here

  • The Terms of Telegram Premium or other bundled offerings are not part of this source.
  • The document does not state which Terms prevail if they differ.

Cross-references

Legal Rights & Agreement Rules · Restriction or exception

Telegram strives for availability but does not compensate for losses from temporary inability to provide services

Telegram says it strives to make its services available to all users all the time, but occasional technical issues may temporarily prevent it from delivering services, including Business Services. Telegram will not compensate you for any direct or indirect loss resulting from its temporary inability to provide any free or paid services.

Supporting quotations

Telegram strives to make its services available for all users all the time, but occasional technical issues may occur, temporarily preventing us from delivering services, including Business Services, to our users.
Telegram will not compensate you for any direct or indirect loss resulting from our temporary inability to provide any free or paid services.

Qualifications & exceptions

  • "Strives" describes an aim, not a guarantee of availability.
  • The no-compensation statement is about losses resulting from Telegram's temporary inability to provide services; it covers free and paid services and direct or indirect loss.

Not stated here

  • How long an outage must last before it is no longer "temporary" is not stated.
  • Whether any service credit or fee adjustment is available for a long outage is not stated.

Legal Rights & Agreement Rules · Restriction or exception

Telegram is not liable for losses if automated messages are not delivered as you intended

If messages are not delivered exactly as you intended, whether because of an error or because of incorrect parameters, Telegram will not be liable and will not compensate any direct or indirect losses that you or your business might incur.

Supporting quotations

In the event that any messages are not delivered exactly as you had intended, either due to an error or to incorrect parameters, Telegram will not be liable and will not compensate any losses, direct or indirect, that you or your business might incur.

Qualifications & exceptions

  • The exclusion covers non-delivery or incorrect delivery caused by an error or by incorrect parameters, and covers direct and indirect losses to you or your business.

Not stated here

  • The statement is about automated messages and does not describe any other remedy, such as fixing the error.

Legal Rights & Agreement Rules · Restriction or exception

Using Chatbot Integration counts as agreeing to Privacy Policy section 6.5 and Bot Terms section 4.3

By using the Chatbot Integration feature, you expressly acknowledge that you have read, understood and agreed to section 6.5 of Telegram's Privacy Policy and section 4.3 of its Bot Terms of Service.

Supporting quotations

By using the Chatbot Integration feature, you expressly acknowledge that you have read, understood and agreed to [section 6.5.](https://telegram.org/privacy#6-5-telegram-business-chatbots) of our [Privacy Policy](https://telegram.org/privacy) and to [section 4.3.](https://telegram.org/tos/bots#4-3-telegram-business) of our [Bot Terms of Service](https://telegram.org/tos/bots).

Qualifications & exceptions

  • The acknowledgement is triggered by using the Chatbot Integration feature.
  • It names two sections in two other documents: Privacy Policy section 6.5 and Bot Terms of Service section 4.3.

Not stated here

  • The text of Privacy Policy section 6.5 and Bot Terms of Service section 4.3 is not part of this source, so what you agree to there is not stated here.

Cross-references

Legal Rights & Agreement Rules · Restriction or exception

Bots are run by independent third parties, so reliability depends on the bot provider and its terms

Telegram stresses that bots on the Telegram Bot Platform are not created or maintained by Telegram and are owned and operated by independent third parties. The reliability, accuracy and availability of the Chatbot Integration feature therefore depends on the third-party provider of the bot you choose, and your use of their service may also be subject to the third party's own terms agreed between you and them.

Supporting quotations

It must be stressed that bots on the Telegram Bot Platform are not created or maintained by Telegram – they are owned and operated by independent third parties.
the reliability, accuracy and availability of the Chatbot Integration feature depends on the third-party service provider that maintains the specific bot you choose, and your usage of their service may further be subject to the third party's terms as agreed between you and them.

Qualifications & exceptions

  • The statement is about bots you choose on the Telegram Bot Platform.
  • Third-party terms "may" also apply, as agreed between you and the third party.

Not stated here

  • The third-party providers' terms are not supplied.

Cross-references

Legal Rights & Agreement Rules · Restriction or exception

Telegram requires bot developers to accept developer terms but does not guarantee the feature or the bot's conduct

Telegram says it takes every precaution to protect your privacy and account, including requiring bot developers to agree to its Terms of Service for bot developers, which detail how they must safeguard data you give them and describe their services transparently. However, Telegram says it cannot guarantee that the feature will always be available or work as intended, or that the third-party service will perform in good faith or exactly as you expect. It encourages you to verify the reliability of the bot you choose and test that it works as intended.

Supporting quotations

Telegram takes every precaution to protect your privacy and your account, including mandating that bot developers agree to strict [Terms of Service](https://telegram.org/tos/bot-developers) that detail how they must safeguard any data you give them and transparently describe their services.
However, we cannot guarantee that this feature will always be available or work as intended, or that the third-party service will perform in good faith or exactly as you expect.
We encourage you to always verify the reliability of the bot you choose, and to perform all necessary tests to ensure it works as intended.

Qualifications & exceptions

  • The developer-terms requirement is a statement of what Telegram says it mandates; the next sentence then disclaims guarantees.
  • Telegram's disclaimer covers feature availability, working as intended, and the third party's good-faith or expected performance.

Not stated here

  • The bot developer terms are linked but not supplied, so what they require is not stated here.
  • The document does not say what Telegram does if a bot developer breaks those terms.