Charges & Financial Obligations · Company practice
Telegram gives providers access to payment providers but does not process payments or hold funds
Telegram says it only gives SPs access to third-party payment providers through its Payment Platform, and that it does not itself process payments or hold funds. It also says it has no role in processing payments or governing refund or cancellation charges.
Supporting quotations
Telegram only provides SP with access to third-party payment providers via its [Payment Platform](https://telegram.org/privacy#7-third-party-payment-services), and does not itself process payments or hold funds
Telegram has no role in processing payments and governing refund or cancellation charges.
Qualifications & exceptions
These are statements about Telegram's own role; who processes a given payment depends on the payment provider the SP chooses
Not stated here
The Payment Platform and the Privacy Policy section it links to are not supplied in this document
Charges & Financial Obligations · Procedure
Refunds and cancellations for bot purchases follow the provider's terms, and disputes go to the provider
Whether you can cancel or get a refund for a purchase made from an SP through the bot feature depends on the applicable terms of the specific SP you bought from. Any dispute must be resolved by contacting that SP directly, and the SP is responsible for resolving it.
Supporting quotations
Cancellations or refunds for purchases from SP via TBF are subject to the applicable terms of the specific SP from which the purchase was made.
Any disputes must be resolved by contacting the SP directly, who is responsible for resolving the dispute.
Qualifications & exceptions
Refund and cancellation rules come from the specific SP's terms, which may differ between bots
Not stated here
The SP's refund and cancellation terms are not supplied here, so this document does not say whether any refund is available
Charges & Financial Obligations · Company practice
Third-party payment providers chosen by the bot's provider process bot payments, not Telegram
Telegram says it does not process payments and does not hold funds. Payments made through a bot are processed by a third-party payment provider, which the SP picks for its bot at the SP's sole discretion from Telegram's list of available payment providers. The payment is processed as agreed between you, the SP and the payment provider, and these may at times be the same party. Telegram only gives the SP access to those payment providers through its Payment Platform.
Supporting quotations
Telegram does not process payments. Instead, payments are processed by third-party payment providers, which are chosen by the SP for their Bot, at the SP’s sole discretion, from the list of
Payments conducted or initiated through a Bot are processed by a third-party payment provider, as agreed between you, the SP and the payment provider, which at times may coincide.
Telegram only provides SP with access to third-party payment providers via its [Payment Platform](https://telegram.org/privacy#7-third-party-payment-services), and does not itself process payments or hold funds
Qualifications & exceptions
The SP, not you, chooses the payment provider, "at the SP's sole discretion", from a list of supported providers
"Which at times may coincide" means you, the SP and the provider are not always three separate parties
Not stated here
The list of available payment providers and the terms of any given provider are linked, not supplied in this document
Charges & Financial Obligations · Company practice
Telegram says it does not store your credit card details for bot purchases
For purchases made through the bot feature, Telegram says it does not store your credit card details. It says those details are handled solely by third-party payment providers.
Supporting quotations
Telegram does not store your credit card details for purchases made via TBF. Such data is handled solely by third-party payment providers.
Qualifications & exceptions
Applies to credit card details for purchases made via the bot feature
The text says the data is handled "solely" by third-party payment providers
Not stated here
The text does not say whether Telegram receives or keeps other payment or order information; it refers to a Privacy Policy section on third-party payment services, which is linked, not supplied here
Charges & Financial Obligations · Restriction or exception
Payment problems go to the payment provider or bot provider; Telegram takes no role or responsibility
Telegram says it does not handle, manage, oversee, verify or warrant payments made through a bot. Any dispute, claim, loss, misunderstanding, technical error or other issue related to those payments or transactions, whether accidental or allegedly intentional, must be directed to the payment provider or the SP. Telegram says it bears no responsibility, will not be a party to payment-related disputes or discussions, and is not liable for losses or damages the parties may incur.
Supporting quotations
Payments conducted or initiated through a Bot are processed by a third-party payment provider
Telegram does not handle, manage, oversee, verify or provide any sort of warranty over such transactions.
any disputes, claims, losses, misunderstandings, technical errors, or issues of any kind (both accidental and allegedly intentional) related to payments or transactions must be directed towards the respective payment provider or SP.
Telegram bears no responsibility whatsoever and will not be a party to any payment-related disputes or discussions, nor is it liable for any losses or damages the parties involved may incur.
Qualifications & exceptions
Covers both accidental and allegedly intentional problems
Applies to payments conducted or initiated through a bot
Charges & Financial Obligations · Restriction or exception
Telegram is not liable for errors or delays in price data, order transmission, or interruptions of that data
Telegram says it will not be liable for damages or losses due to or relating to any inaccuracy, defect, error or omission in price data, including cryptocurrency price data. It also excludes errors or delays in transmitting price data, including transmitting your orders to both SPs and payment providers, and any interruption in that data.
Supporting quotations
You further understand and agree that we will not be liable for any damages or losses due to or relating to:
Any inaccuracy, defect, error or omission of price data, including but not limited to cryptocurrency price data;
Any error or delay in the transmission of price data, including but not limited to the transmission of your orders to both SP and payment providers;
Interruption in any such data;
Qualifications & exceptions
"Including but not limited to" means cryptocurrency price data and order transmission are examples within the exclusion
Part of a list of exclusions introduced by "you further understand and agree that we will not be liable"