Terms of Service for Bots

Telegram · Official agreement

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19 of 35 cards in Legal Rights & Agreement Rules

Legal Rights & Agreement Rules · Context

These terms cover you as a user of bots; bot developers are bound by separate terms too

These terms are a legally binding agreement between you and Telegram Messenger Inc. about your use of the Telegram Bot Feature (the "TBF"), meaning bots that run inside Telegram apps. They apply to you as a user engaging with bots through Telegram apps. If you are a service provider ("SP") looking to publish bots on Telegram, you are further subject to Telegram's separate Terms of Service for Bot Developers.

Supporting quotations

These Terms govern your usage of the Telegram Bot Feature (“TBF”) provided by Telegram Messenger Inc. (“Telegram”) and constitute a legally binding agreement between you and Telegram.
these terms govern your usage of TBF as a user engaging with them through Telegram apps
if you are a SP looking to publish bots on Telegram, you are further subject to our

Qualifications & exceptions

  • Covers use of the bot feature as a user engaging with bots through Telegram apps
  • A developer is "further" subject to the developer terms; the text does not say which parts of these user terms do or do not apply to a developer

Not stated here

  • The Terms of Service for Bot Developers are linked, not supplied in this document

Legal Rights & Agreement Rules · Context

Bots are run by independent third-party providers, not by Telegram

Unless otherwise specified, bots are owned and operated by third-party Service Providers (SPs). All products and services offered through the bot feature are offered and managed by those SPs, who are also responsible for the continued operation and maintenance of their bots on Telegram. Telegram says it is not affiliated with these SPs and that they operate independently of it. By using the feature you acknowledge and agree that you are accessing a third-party service directly from its SP.

Supporting quotations

Unless otherwise specified, all bots are owned and operated by third-party Service Providers (“SP”)
All products and services offered via TBF are offered and managed by third-party SP. These SP are also responsible for any continued operation and maintenance for their bots on the Telegram platform. We are not affiliated with any of these SP, and they operate independently of Telegram.
You are accessing a third-party service directly from its SP;

Qualifications & exceptions

  • The ownership statement starts with "Unless otherwise specified", so some bots could be operated by someone else

Not stated here

  • The text does not say which bots, if any, Telegram itself operates or how such an exception would be shown

Legal Rights & Agreement Rules · Restriction or exception

A bot's own provider terms apply in addition to these terms and you must comply with them

When you interact with a bot you may also be bound by the terms you agree to with that bot's SP. Those terms apply in addition to this document, and you acknowledge that SPs may attach additional terms to their products or services that you must comply with. This document does not set out what any SP's terms say.

Supporting quotations

you may be further subject to its SP terms as agreed between you and the SP. Such terms are to be considered in addition to this document.
SP may have additional terms as a part of their products or services with which you must comply;

Qualifications & exceptions

  • Described as "may be further subject", depending on what you agreed between you and the SP
  • The terms are "in addition to" this document; how conflicts between them are settled is covered in the section on conflicts of rules

Not stated here

  • The content of any SP's terms is not supplied here

Legal Rights & Agreement Rules · Restriction or exception

Using bots means accepting these terms plus Telegram's Terms of Service, Privacy Policy and each bot's terms

By using the bot feature you agree that you have read in full, understood and accepted to be legally bound by these terms, in addition to Telegram's Terms of Service, Telegram's Privacy Policy and the terms of each bot you access, if any. If you decide to buy goods through a bot, you may also be subject to the terms of the provider that processes your payment, as agreed between you and that payment provider. If you access a Mini App, you are further subject to Telegram's Terms of Service for Mini Apps. Your continued access to and use of the feature counts as accepting these terms and all other terms incorporated into them, including updates.

Supporting quotations

By using the TBF, you agree that you have read in full, understood and accepted to be legally bound by the terms contained herein, in addition to [Telegram’s Terms of Service](https://telegram.org/tos), [Telegram’s Privacy Policy](https://telegram.org/privacy) and the respective Terms of Service of each Bot you access, if any.
Should you decide to purchase goods through a Bot, you may further be subject to the Terms of Service of the provider that will process your payment, as agreed between you and the payment provider.
should you decide to access a [Mini App](https://core.telegram.org/bots/webapps) on Telegram, you will be further subject to our
your continued access to and use of TBF shall constitute your acceptance of these Terms and all other terms that are incorporated herein

Qualifications & exceptions

  • Payment provider terms are triggered only if you decide to purchase goods through a bot, and are stated as agreed between you and the payment provider
  • Mini App terms are triggered only if you access a Mini App
  • Bot terms are included "if any", so a bot without terms adds none

Not stated here

  • Telegram's Terms of Service, Privacy Policy, Mini Apps terms and payment providers' terms are linked or referred to, not supplied in this document

Legal Rights & Agreement Rules · Restriction or exception

These terms and the terms they incorporate can change without notice, and continued use counts as acceptance

Telegram says the terms listed in the acceptance section (these terms, Telegram's Terms of Service and Privacy Policy, each bot's terms and, where relevant, payment provider terms) may be amended from time to time without notice. Your continued access to and use of the bot feature is treated as accepting these terms and the incorporated terms, including any updates or modifications. For these terms, changes take effect when the revised terms are posted on the Bot Terms page.

Supporting quotations

All of the aforementioned terms may be amended from time to time without notice.
including any updates or modifications to them from time to time.
Any changes to these Terms will become effective when we post the revised TBF Terms of Service on this page

Qualifications & exceptions

  • The "without notice" sentence covers all of the aforementioned terms, but the posting rule quoted from the changes section covers only these Terms
  • Acceptance by continued use is stated as including "updates or modifications to them from time to time"

Not stated here

  • The text does not say how, or whether, a user is told about changes beyond posting on the page

Legal Rights & Agreement Rules · Restriction or exception

The bot's provider is solely responsible for what a bot delivers, and disputes go to the provider

The SP that operates a bot is solely responsible for the content, products, goods or services it makes available directly through the bot, including (but not limited to) quality, performance and availability. You should contact the SP directly with any queries, and any disputes are to be resolved directly with that SP.

Supporting quotations

The individual SP that operate Bots are solely responsible for the content, products, goods, or services made available to you directly via their respective Bot – including but not limited to quality, performance and availability.
You should contact the respective SP directly with any queries, and any disputes shall be resolved directly with the respective SP.

Qualifications & exceptions

  • Applies to content, products, goods or services made available "directly via" the SP's own bot
  • The list of quality, performance and availability is introduced with "including but not limited to"

Not stated here

  • The text does not set out any route to Telegram for these issues

Legal Rights & Agreement Rules · Restriction or exception

You assume all risks of transactions with bot providers, and Telegram is not liable for them

By using the bot feature you acknowledge and agree that you fully and explicitly assume any and all risks related to transactions with SPs. You also agree that Telegram is not liable for any risks or adverse consequences arising from those transactions.

Supporting quotations

By using TBF on the Telegram platform, you acknowledge and agree that:
You fully acknowledge and explicitly assume any and all risks related to transactions with SP, and agree that we shall not be liable for any risks or adverse consequences arising from such transactions.

Qualifications & exceptions

  • Framed as an acknowledgment you give by using the feature on the Telegram platform
  • The risks covered are those "related to transactions with SP"

Legal Rights & Agreement Rules · Restriction or exception

You agree not to hold Telegram liable if a bot provider mishandles your data, under any circumstances

You agree not to hold Telegram liable for any mismanagement, misuse or mishandling of the data an SP receives in connection with your use of its bots, under any circumstances. The same commitment is repeated for data you provide to an SP: you agree not to hold Telegram liable should the SP mismanage, misuse or mishandle it.

Supporting quotations

Further, you agree not to hold us liable for any mismanagement, misuse, or mishandling of the data SP receive in connection with your use of their Bots, under any circumstances.
Accordingly, you agree not to hold Telegram liable should the SP mismanage, misuse, or mishandle the data you provide to it, under any circumstances.

Qualifications & exceptions

  • Stated as applying "under any circumstances"
  • Covers data the SP receives in connection with your use of its bots and data you provide to it

Legal Rights & Agreement Rules · Restriction or exception

If you connect a bot through Telegram Business you indemnify Telegram for the bot's undesirable actions

By connecting a bot to your account through Telegram Business, you agree to indemnify Telegram and hold it harmless from any claims, fees and damages that may arise from or in connection with unexpected, harmful or otherwise undesirable actions taken by the bot you chose or the SP operating it.

Supporting quotations

By connecting a Bot to your account through Telegram Business, you agree to indemnify us and hold us harmless from any claims, fees, and damages that may arise from or in connection with unexpected, harmful, or otherwise undesirable actions taken by the Bot you chose or the SP operating it.

Qualifications & exceptions

  • Triggered by connecting a bot to your account through Telegram Business
  • Covers actions of the bot you chose or the SP operating it

Not stated here

  • The text does not state a limit on the amount or a carve-out for Telegram's own conduct in this passage

Legal Rights & Agreement Rules · Restriction or exception

The bot feature is provided "as is" and "as available" with other warranties disclaimed, as far as the law allows

To the maximum extent permitted under applicable law, Telegram offers the bot feature "as is" and "as available". You agree to waive, and Telegram disclaims, all other warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of performance, course of dealing or usage in trade.

Supporting quotations

To the maximum extent permitted under applicable law, TBF is offered to you on an “as is” and “as available” basis, and you agree to waive, and we categorically disclaim, any and all other warranties of any kind, whether express or implied, regardless of nature, including, without limitation, warranties of merchantability, fitness for a particular purpose, title or non-infringement warranties that arise from course of performance, course of dealing or usage in trade.

Qualifications & exceptions

  • Applies "to the maximum extent permitted under applicable law", so it reaches only as far as the law allows
  • Includes a waiver by you as well as a disclaimer by Telegram
  • "Including, without limitation" means the named warranties are examples

Not stated here

  • Which warranties applicable law does not allow Telegram to disclaim is not described here

Legal Rights & Agreement Rules · Restriction or exception

Telegram does not promise the feature or its goods and services are reliable, error-free or will stay available

Without limiting the as-is disclaimer, Telegram says it does not represent or warrant that the bot feature, its contents, and all goods or services provided in it are reliable, accurate, up to date, truthful, complete, functional, error-free, or free of malware and other harmful elements. It also does not warrant that goods and services you have bought and will receive directly from an SP will remain available, functional or performant, or will stay relevant or keep any value or quality.

Supporting quotations

Without limiting the foregoing, we do not represent or warrant: (a) that TBF, its contents and all goods or services provided therein are reliable, accurate, up to date, truthful, complete, functional, error-free, free of malware and any other harmful or otherwise unwanted elements;
(b) that the goods and services you have purchased and will receive directly from the SP will remain available, functional, performant, relevant or maintain any value or quality.

Qualifications & exceptions

  • Introduced as "without limiting the foregoing", so it adds to the as-is disclaimer rather than replacing it
  • Covers both the feature and the goods and services bought directly from an SP

Legal Rights & Agreement Rules · Restriction or exception

Warranty, quality and service complaints are handled under the provider's terms, and Telegram has no responsibility

You agree that matters, complaints and disputes about warranty, guarantee, quality and service are resolved under the terms set by the SP, and you consent to manage them directly with the SP without involving Telegram in any capacity. Because goods and services are provided by the SP, you also agree that Telegram has no obligation, liability or responsibility to you for the goods and services, including their quality, functionality, performance, value or general availability.

Supporting quotations

You further acknowledge and agree that matters, issues, complaints and disputes pertaining to warranty, guarantee, quality and service shall be resolved in accordance with the terms set forth by the SP, and you consent to manage such concerns and disputes directly with the SP, without involving Telegram in any capacity.
Since goods and services are provided by the respective SP, you recognize and agree that we shall have no obligation, liability or responsibility to you concerning the goods and services, their quality, functionality, performance, value or general availability.
any disputes shall be resolved directly with the respective SP.

Qualifications & exceptions

  • The SP's own terms decide the outcome of warranty and quality issues
  • Telegram's exclusion is tied to the reason given: goods and services are provided by the SP

Not stated here

  • The SP's warranty and service terms are not supplied here

Legal Rights & Agreement Rules · Restriction or exception

Telegram is not liable for unannounced maintenance by it, its partners or providers, even if service is interrupted

Telegram says it will not be liable for damages or losses due to routine, unannounced or unscheduled maintenance, as it sees fit, carried out by Telegram directly, by its partners or by SPs. This includes temporary or permanent interruptions to the bot feature or to goods and services that result from that maintenance.

Supporting quotations

You further understand and agree that we will not be liable for any damages or losses due to or relating to:
Any routine, unannounced or unscheduled maintenance as we see fit, either carried out by us directly, by our partners or by SP. This includes but is not limited to temporary or permanent interruptions in the provision of TBF or goods and services deriving from or sustained as a result of such maintenance;

Qualifications & exceptions

  • Maintenance may be routine, unannounced or unscheduled, and covers work by Telegram, its partners or SPs
  • Interruptions may be temporary or permanent

Not stated here

  • The text sets no notice period for maintenance

Legal Rights & Agreement Rules · Restriction or exception

Telegram is not liable for unsanctioned third-party illegal acts, your own actions, or exceptions in other terms

Telegram says it will not be liable for harm or damage from illegal actions by third parties that Telegram did not sanction. It also excludes harm or damage resulting directly or indirectly from your own actions, negligence, omissions or violations of applicable laws and governing terms. A last item excludes any other exceptions described in these terms or in any other terms that govern your use of the bot feature.

Supporting quotations

You further understand and agree that we will not be liable for any damages or losses due to or relating to:
Any harm or damage incurred as a result of illegal actions by third parties that were not sanctioned by us;
Any harm or damage resulting either directly or indirectly from user actions, negligence, omissions or violations of any applicable laws and governing terms;
Any other exceptions as described herein or in any other terms that govern your use of TBF.

Qualifications & exceptions

  • Third-party acts are excluded only if "not sanctioned by us"
  • User-caused harm is excluded whether "directly or indirectly" resulting from your acts, negligence, omissions or violations of laws or governing terms
  • The final item imports exceptions from other governing terms that this document does not list

Not stated here

  • Which other terms and exceptions the last item refers to is not stated here

Legal Rights & Agreement Rules · Restriction or exception

Your dealings with bot providers are solely between you and them, including providers Telegram promotes

These terms govern the relationship between you and Telegram. Any agreement, dealing or transaction you have with an SP, including SPs found through, accessed through or promoted through the bot feature, is solely between you and that SP. Telegram says it has no liability, obligation or responsibility to you in relation to any SP, including its content, goods, services, terms (express or implied) or other deliverables you obtained or intended to obtain, even though you chose to engage with the SP through a bot in Telegram.

Supporting quotations

You acknowledge and agree that these Terms govern the relationship between you and us.
Any and all agreements, dealings, transactions, or any other form of engagement you may have with Service Providers are solely between you and the respective SP; this includes SP found through, accessed through, or promoted through the TBF.
We have no liability, obligation, or responsibility to you in relation to any SP, including but not limited to their respective content, goods, services, terms either express or implied, or any other deliverables you obtained or intended to obtain from such SP, regardless of your optional engagement with the SP through their Bot using Telegram’s TBF.

Qualifications & exceptions

  • Covers SPs "found through, accessed through, or promoted through" the bot feature, so promotion by Telegram does not change the allocation
  • The phrase "regardless of your optional engagement" ties the exclusion to your choice to use the SP's bot

Legal Rights & Agreement Rules · Restriction or exception

You indemnify Telegram and related parties for claims and costs linked to your use of bots and purchases through them

You agree to give Telegram and its subsidiaries, affiliates, officers, agents, contractors and employees "absolute indemnity" and to hold them harmless from any and all claims, actions, proceedings, obligations, investigations, demands, suits, expenses, costs and damages, including legal fees and fines or penalties imposed by authorities or regulators. This covers anything arising from, related to or in any way incurred as a result of your use of the bot feature, your conduct in connection with it, or your purchase, receipt of and access to services and goods from an SP through it. The indemnity adds to the rights and protections Telegram already has under any other terms.

Supporting quotations

You accept and agree to grant Telegram and its subsidiaries, affiliates, officers, agents, contractors and employees absolute indemnity and to hold them harmless from and against any and all claims, actions, proceedings, obligations, investigations, demands, suits, expenses, costs and damages (including but not limited to legal fees, fines or penalties imposed by any authorities or regulatory institutions)
arising from, related to, or in any way incurred as a result of your use of, conduct in connection with, your purchase, receipt of and access to services and goods from the SP via the TBF.
For clarity, this indemnity clause complements the rights, privileges and protections already provided to us under any other terms (if applicable).

Qualifications & exceptions

  • Described as "absolute" and as covering costs "in any way incurred"
  • Covers Telegram and its subsidiaries, affiliates, officers, agents, contractors and employees
  • Complements, and does not replace, protections under other terms

Not stated here

  • This section states no cap and no exception for Telegram's own conduct; whether other terms or applicable law limit it is not addressed here

Legal Rights & Agreement Rules · Restriction or exception

If these terms, a provider's terms or other governing terms conflict, the outcome most favorable to Telegram applies

If a controversy arises among these terms, the SP's terms and any other provisions governing your use of the bot feature, it is to be resolved in the manner most favorable to Telegram, to the full extent permitted under applicable law.

Supporting quotations

Should any controversy arise between these terms, the SP terms and any other provisions governing your use of TBF, it shall be resolved in the manner that is most favorable to Telegram, to the full extent permitted under applicable law.

Qualifications & exceptions

  • Applies "to the full extent permitted under applicable law"
  • Covers conflicts among this document, SP terms and other provisions governing your use of the bot feature

Not stated here

  • The text does not say who decides which outcome is most favorable to Telegram or what other provisions are included

Cross-references

Legal Rights & Agreement Rules · Procedure

Updated bot terms take effect when posted on the page, and you are expected to check it often

Telegram says it will review and may update these terms from time to time. Any change takes effect when the revised terms are posted on the Bot Terms page. You are asked to check the website frequently for updates or changes, and Telegram says it may set out an optional summary of changes. Elsewhere in the document, the terms say that the terms they cover may be amended without notice.

Supporting quotations

We will review and may update these Terms from time to time.
Any changes to these Terms will become effective when we post the revised TBF Terms of Service on this page
Please check our website frequently to see any updates or changes to our Terms, an optional summary of which we may set out below.
All of the aforementioned terms may be amended from time to time without notice.

Qualifications & exceptions

  • Posting on the page is the stated point at which changes become effective
  • A summary of changes is described as optional and may or may not be provided

Not stated here

  • No effective date or version date appears in the supplied text
  • No summary of changes appears in the supplied text
  • The text does not promise any other notice of changes

Cross-references