Account & Service Control · Restriction or exception
No bots, excess orders, borrowed presale codes, fake accounts or commercial reselling use
The Code of Conduct also bars you from: using bot technology or automated purchasing software; ordering more tickets than are allowed for an event; using presale codes that were not sent to you by Ticketmaster or the Event Organizer; concealing your identity or impersonating others, for example by using multiple IP addresses or multimedia communication to conduct transactions, or by impersonating an account holder; creating duplicate accounts or accounts with false information; using the Marketplace for any commercial purpose, or for anything other than personal use to review event and promotional information or to buy, sell or transfer tickets or merchandise for your personal use, unless Ticketmaster authorizes it in writing; and any behavior that prevents another consumer from fair access to tickets.
Supporting quotations
Use bot technology or automated purchasing software on the Marketplace.
Order more tickets than is allowed for a particular event.
Use presale codes that were not sent to you by us or the Event Organizer.
Conceal your identity or impersonate others, for example by using multiple Internet Protocol addresses or multimedia communication to conduct transactions on the Marketplace or by impersonating an account holder.
Create duplicate accounts or accounts using false information.
Use the Marketplace for any commercial purpose or any purpose other than for personal use to review event and promotional information or to purchase, sell, or transfer tickets or merchandise for your personal use, unless otherwise authorized by us in writing.
Engage in any behavior that prevents another consumer from fair access to tickets.
Qualifications & exceptions
Selling tickets for personal use is permitted; posting or selling tickets is also covered by the separate Reseller Policy, which is not supplied.
Not stated here
The per-event ticket limit is set per event and is not stated in these Terms.
Account & Service Control · Restriction or exception
Breaking the Code can mean account loss, revoked tickets and no fee refunds
The Code of Conduct rules are not exhaustive and Ticketmaster says it may modify them at any time. It may take appropriate steps to enforce them to protect the Marketplace's integrity, including suspending or terminating your account and revoking your tickets. If orders are canceled or tickets revoked because you violated the Code of Conduct, you may not be refunded the related fees.
Supporting quotations
These rules are not exhaustive, and we may modify them at any time.
We have the right to take appropriate steps to enforce these rules (including suspending or terminating your account and revoking your tickets) to protect the integrity of our Marketplace.
You may not be refunded for fees related to orders canceled or tickets revoked due to your violation of our Code of Conduct.
Qualifications & exceptions
"May not be refunded" is permissive: a refund of fees is not ruled out in every case.
Not stated here
The Terms speak of fees; whether the ticket price itself is refunded on cancellation is not stated here and may be governed by the unsupplied purchase policies.
Cross-references
contrast (model-proposed): Changed Terms bind you only once you agree to them — contrast: The Code of Conduct says Ticketmaster may modify its rules at any time, while the change notice says changes bind you only if and when you agree to the updated Terms. The Terms do not say whether a Code of Conduct change is a change to the Terms that needs your agreement.
Account & Service Control · User right or choice
You can ask to close your account, but not until your events have happened
You may request to close your account at any time by contacting Ticketmaster. However, it cannot close the account until every event for which you purchased tickets, or listed or sold resale tickets, has taken place.
Supporting quotations
You may request to close your account at any time by
However, we are unable to close your account until all events for which you have purchased tickets (or listed or sold resale tickets) have taken place.
Not stated here
The contact link points to a privacy request web form; how long closure takes after the last event is not stated.
Account & Service Control · Restriction or exception
Ticketmaster can suspend or end your account for any reason and cancel related orders
Ticketmaster may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason. If it has reason to believe you violated the Terms or any Other Policy, it may also: (1) stop you from using the Marketplace or re-registering under another name or email; (2) cancel any order or purchase acquired through your account; (3) refuse to honor pending and future purchases, ticket postings or sales from any account it believes may be associated with you; (4) cancel tickets or orders of any person it believes is acting with you; and (5) use any other legal or contractual remedy, consistent with the Section 14 arbitration agreement. If it terminates your account for misuse of the Marketplace or a Code of Conduct breach, all licenses granted to you under the Terms or Other Policies end automatically and you may not be refunded fees for canceled tickets. After any termination it may, but need not, delete your User Content and is not responsible for deleting it or failing to.
Supporting quotations
We may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason.
if we have reason to believe that you violated these Terms or any of our Other Policies, we may: (1) prevent you from using the Marketplace or re-registering under a different name or email address; (2) cancel any order or purchase acquired through your account; (3) refuse to honor pending and future purchases, ticket postings, or sales made from any account we believe may be associated with you; (4) cancel a ticket or ticket order associated with any person we believe to be acting with you; and/or (5) exercise any other remedy available to us under the law and/or this agreement consistent with Section 14, below.
if we terminate your account due to misuse of the Marketplace or breach of the Code of Conduct, all licenses granted to you under the Terms or our Other Policies will terminate automatically, and you may not be refunded for any fees related to any tickets that are canceled.
If we terminate your account for any reason, we may, but are not obligated to, delete your User Content. We will not be responsible for the failure to delete or the deletion of your User Content.
Qualifications & exceptions
The listed remedies turn on Ticketmaster's belief ("reason to believe", "we believe"), not on a finding of violation.
Not stated here
Whether the ticket price (as opposed to fees) is refunded when orders are canceled is not stated here.
Account & Service Control · Restriction or exception
An account is required to buy, sell or receive tickets, with identity verification
You must create an account to use some Marketplace services, including buying or selling tickets or receiving a Ticket Transfer. Each account must be linked to one unique individual and hold up-to-date, accurate, complete and verifiable information. You must verify your identity to activate the account, and you may be required to validate your identity through a third-party verification platform, change your password, or take other actions to protect the account. Ticketmaster may limit how many accounts you can create.
Supporting quotations
To access some of the services on the Marketplace, including to buy or sell tickets or receive a Ticket Transfer, you must create an account.
Each account must be linked to a unique individual and contain up-to-date information that is accurate, complete, and verifiable.
We may restrict the number of accounts you can create. To activate your account, you must verify your identity.
You may be required to validate your identity through a third-party verification platform, change your password, or take other actions to protect the integrity and security of your account.
Not stated here
The third-party verification platform and what information it collects are not named here; the Privacy Policy is not supplied.
Account & Service Control · Restriction or exception
Age limits: 18+, or 13+ with a parent or guardian
To have an account you must be at least 18 (or the age of majority where you live, if higher), or at least 13 and authorized by a parent or legal guardian to create an account and use the Marketplace. If you are under the age of majority, your parent or legal guardian must accept the Terms on your behalf. A parent or guardian who lets a child use the Marketplace is responsible for the child's online conduct and use. The Marketplace is not designed for children under 13.
Supporting quotations
To be eligible for an account, you must be either (1) at least 18 years old (or the age of majority in your jurisdiction of residence, if higher) or (2) at least 13 years old and authorized by your parent or legal guardian to create an account and use the Marketplace.
If you have not reached the age of majority in your jurisdiction of residence, your parent or legal guardian must accept the Terms on your behalf.
If you are a parent or legal guardian allowing your child to use the Marketplace, you are responsible for your child’s online conduct and use of the Marketplace.
The Marketplace is not designed for use by children under the age of 13.
Account & Service Control · Restriction or exception
No ownership of your account; it can be cancelled any time, or deleted after 8 idle years
You have no ownership in your account or username, and you may not transfer or sell access to it. Ticketmaster may refuse to register, or cancel, your account for any reason at any time. Accounts with no purchase or transfer activity for eight or more years are treated as inactive and may be deleted.
Supporting quotations
You will have no ownership in your account or your username. You may not transfer or sell access to your account.
We may refuse to register your account or cancel your account for any reason at any time.
Accounts with no purchase or transfer activity for eight (8) or more years are considered inactive and may be deleted.
Qualifications & exceptions
Deletion of inactive accounts is permissive ("may be deleted"), not automatic.
Not stated here
Whether tickets or balances held in a cancelled or deleted account are refunded is not stated here; Section 7 addresses refunds only for misuse-based terminations.