Charges & Financial Obligations · Restriction or exception
Liability limits: no indirect damages, and a cap of $100 or 12 months of payments
To the extent applicable law allows, the Terms limit the liability of Ticketmaster and its officers, directors, employees and agents; some limits may not apply to you, and the Terms do not limit liability for gross negligence or willful misconduct. Within those bounds: Ticketmaster is not liable for event organizers, suppliers, advertisers and sponsors; it is not liable for attorneys' fees or for indirect, incidental, special, punitive or consequential damages of any type; and its total liability arising out of the Terms or your use of the Marketplace is limited to the greater of $100 or the amount you paid it in the past 12 months.
Supporting quotations
These Terms limit our liabilities as allowed by applicable law; some limitations may not apply to you. For example, these Terms do not limit liability for gross negligence or willful misconduct.
to the extent allowed by applicable law, these Terms do limit our liabilities—and any liabilities of our officers, directors, employees, and agents—as follows:
We are not liable for event organizers, suppliers, advertisers, and sponsors.
We are not liable for attorneys’ fees or for indirect, incidental, special, punitive, or consequential damages of any type (including, without limitation, attorneys’ fees).
Our total liability arising out of or relating to the Terms or your use of the Marketplace is limited to the greater of (1) $100 or (2) the amount you have paid us in the past 12 months.
Qualifications & exceptions
Section 14 separately allows an arbitrator to award attorneys' fees where a statute gives you that right.
Cross-references
qualifies (model-proposed): You assume event risks and waive injury or illness claims, for you and minors with you — qualifies: The event-risk and injury waiver is one of the listed liability limits, so it is bounded by the same statement that the Terms do not limit liability for gross negligence or willful misconduct and apply only as far as law allows.
Charges & Financial Obligations · Restriction or exception
You must cover Ticketmaster's costs for claims caused by your misuse or violations
You agree to defend, indemnify and hold harmless Ticketmaster and its officers, directors, employees and agents, Event Organizers, suppliers, advertisers and sponsors against all claims, damages, losses and expenses of any kind, including reasonable legal fees, arising from or related to: (1) your misuse of the Marketplace or Content, including your User Content; (2) your violation of any third party's rights; (3) your negligence or willful misconduct; or (4) your violation of these Terms, the Other Policies, or any law. Ticketmaster may take exclusive control of the defense of any claim, and you must cooperate fully.
Supporting quotations
You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, Event Organizers, suppliers, advertisers, and sponsors harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs)
arising from or related to (1) your misuse of the Marketplace and/or the Content (including your User Content), (2) your violation of the rights of any third-party, (3) your negligence or willful misconduct, or (4) your violation of these Terms, including the Other Policies, or any applicable law or regulation.
We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.
Charges & Financial Obligations · Company commitment
You pay a $250 filing fee; Ticketmaster pays the rest unless your claim is frivolous
If you start an arbitration under the Terms, you must pay JAMS's $250 filing fee and no other arbitration fees; Ticketmaster pays all other JAMS fees and expenses, unless the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose. If JAMS determines you cannot pay any part of the filing fee, Ticketmaster pays that part too. These fee rules do not cover your own lawyer's fees.
Supporting quotations
If you commence an arbitration in accordance with the Terms, you will be required to pay JAMS’s $250 filing fee.
all other fees or expenses charged by JAMS will be paid by us (unless the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose).
Further, if JAMS determines that you are unable to pay any part of the filing fee, we will pay that part too.
Qualifications & exceptions
Mass Arbitrations follow a separate fee schedule, with consumers' aggregate share capped at $2,500.
Not stated here
Who bears JAMS fees if the arbitrator finds a claim frivolous is not stated beyond lifting Ticketmaster's commitment.
Charges & Financial Obligations · Company commitment
In mass arbitrations, consumers together pay at most $2,500 in filing fees
When a Mass Arbitration is filed under the Terms, the parties agree to pay JAMS's initial filing fee under the JAMS Mass Arbitration Procedures Fee Schedule. If that schedule applies, the most consumers may be required to pay, in aggregate, is $2,500, and Ticketmaster pays all other applicable fees and costs. The parties also agree that JAMS may change the amount or timing of any fees due, and agree not to oppose such changes, provided they do not increase the fees to either party.
Supporting quotations
When a Mass Arbitration is filed pursuant to these Terms, the parties agree to pay JAMS’s initial filing fee as set forth in the JAMS Mass Arbitration Procedures Fee Schedule, available at
If JAMS’ Mass Arbitration Procedures Fee Schedule is applicable, the most that consumers, in the aggregate, may be required to pay is $2,500. We will pay all other applicable fees and costs.
The parties agree that JAMS has discretion to modify the amount or timing of any fees due under any applicable rules or fee schedules, and further agree not to oppose any modifications to the timing or amount of any fees due—provided that such modifications don’t increase the fees to either party.
Qualifications & exceptions
The $2,500 cap is an aggregate for all consumers in the mass arbitration, not per person.
Not stated here
The JAMS Mass Arbitration fee schedule is referenced by link and not supplied.
Charges & Financial Obligations · Restriction or exception
Each side pays its own lawyers unless a statute or the arbitrator says otherwise
You are responsible for your own attorneys' fees, and Ticketmaster will not pay any attorneys' fees unless the arbitrator orders it to. Where a statute gives you the right to recover attorneys' fees if you win, the arbitrator may award them under that statute.
Supporting quotations
You are responsible for your own attorneys’ fees; we will not pay any attorneys’ fees unless ordered to do so by the arbitrator.
For the avoidance of doubt, in cases where a statute gives you the right to recover attorneys’ fees if you prevail, the arbitrator may award attorneys’ fees pursuant to that statute.