These Terms of Use, effective August 12, 2025, are a binding contract between you and "us": Ticketmaster LLC, Live Nation Entertainment, Inc., and all of their parents, subsidiaries and affiliates. They govern your use of Live Nation's and Ticketmaster's websites and apps (including livenation.com, ticketmaster.com and ticketexchangebyticketmaster.com) and your purchase, possession, sale, acceptance or use of any of their tickets, products or services, which the Terms together call the "Marketplace." Simply holding, receiving or using a ticket falls within the Terms, not only buying one. Six other policies (Standard Purchase, Resale Purchase, Travel & Experiences, Transfer Recipient, Reseller and Privacy) are also made part of these Terms.
Supporting quotations
Effective Date: August 12, 2025
These Terms of Use (“Terms”) govern your use of Live Nation and Ticketmaster’s websites and applications
your purchase, possession, sale, acceptance, or use of any of our tickets, products, or services
Our other policies—including our Standard Purchase Policy, Resale Purchase Policy, Travel & Experiences Policy, Transfer Recipient Policy, Reseller Policy, and
are also incorporated into these Terms.
These Terms are a legally binding agreement between you, the user (“you” or “your”), and us.
Ticketmaster LLC (“Ticketmaster”), Live Nation Entertainment, Inc. (“Live Nation”), and all of Ticketmaster and Live Nation’s parents, subsidiaries, and affiliates
You and we are each a “party” and collectively we are the “parties” to the contract.
“Marketplace” refers to our websites and mobile applications
and to our tickets, products, and services.
Qualifications & exceptions
The website list is introduced as "including (without limitation)", so other Live Nation or Ticketmaster sites and apps can also be covered.
Not stated here
The full list of Live Nation subsidiaries is referenced to an annual 10-K filing that is not supplied here.
The texts of the six incorporated Other Policies are not supplied in this source.
Legal Rights & Agreement Rules · Restriction or exception
Disputes go to individual binding arbitration, not court
You and Ticketmaster/Live Nation agree that any dispute or claim relating in any way to the Terms, your use of the Marketplace, or products or services sold, distributed, issued or serviced by or through them will be resolved by binding arbitration rather than in court, regardless of when the dispute arose. Both sides give up a jury trial and any right to take part in a class action lawsuit or class arbitration; claims can be brought only individually. Section 14 sets limited exceptions: either side may instead use small claims court for a claim within its jurisdiction, and this updated arbitration agreement and class waiver does not apply to disputes already filed and pending as of August 12, 2025, which keep whatever arbitration agreement (if any) already governed them.
Supporting quotations
you and we agree that any dispute or claim relating in any way to the Terms, your use of the Marketplace, or products or services sold, distributed, issued, or serviced by us or through us, will be resolved by binding arbitration, rather than in court.
This updated arbitration agreement and class action waiver applies to all such disputes or claims between us, except those already filed and currently pending as of August 12, 2025.
will remain governed by any applicable arbitration agreement or agreements that currently exist between the parties in those matters.
By agreeing to arbitration, you and we each waive any right to participate in a class action lawsuit or class action arbitration, except those already filed and currently pending as of August 12, 2025.
IRRESPECTIVE OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE
THE PARTIES AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL
If a claim is within the jurisdiction of small claims court, either of the parties may (instead of arbitration) choose to take the claim to small claims court
Qualifications & exceptions
Exceptions are limited to those in Section 14; the full procedure (informal resolution, JAMS rules, fees, appeal) is explained in the Section 14 cards.
Legal Rights & Agreement Rules · Company commitment
Changed Terms bind you only once you agree to them
Ticketmaster may update these Terms and its Other Policies from time to time (Section 11). Any change binds you only if and when you agree to the updated Terms. The Effective Date at the top shows when the Terms were last revised, and a Download Prior Version link gives the previous version. If the Terms were updated from a version you previously agreed to, the most recent version you agreed to is the one that governs you.
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From time to time, we may update these Terms and our Other Policies, as detailed in Section 11, below.
Any changes we make will only be binding on you if and when you agree to the updated Terms.
The Effective Date above will tell you when the Terms were last revised, and the Download Prior Version link will take you to the prior version of the Terms.
To the extent that these Terms have been updated from a prior version of the Terms to which you previously agreed, the most recent version of the Terms to which you agreed supersedes and governs.
Qualifications & exceptions
The agreement-before-binding rule is stated for the updated Terms; whether a change to an incorporated Other Policy needs separate agreement is not stated.
Not stated here
The Terms do not say how agreement to an updated version is given (for example a click-through or continued use).
Legal Rights & Agreement Rules · Restriction or exception
No responsibility for user posts, links, ads or other third-party content
The Marketplace may contain User Content posted by other users and links to third-party websites, advertisements, products, services, content, data or other materials ("Third-Party Content"). Ticketmaster does not endorse or take responsibility for any aspect of either, including content that may be inaccurate, offensive, obscene, threatening or harassing. You agree that Ticketmaster has no liability for your use of or access to User Content or Third-Party Content, and that you use it at your own risk.
Supporting quotations
Our Marketplace may contain User Content (as defined in Section 5, below) or links to third-party websites, advertisements, products, services, content, data, or other materials (“Third-Party Content”).
We don’t endorse or assume responsibility for any aspect of User Content or Third-Party Content, including any content that may be inaccurate, offensive, obscene, threatening, or harassing.
You agree that we have no liability for your use of or access to User Content or Third-Party Content and that you do so at your own risk.
Qualifications & exceptions
Section 9 separately states that limitations apply only to the extent allowed by applicable law and do not limit liability for gross negligence or willful misconduct.
Legal Rights & Agreement Rules · Context
Key sections survive after termination
Sections that by their nature should survive termination continue in full force after either side ends the Terms, including Sections 4 (Our Content), 5 (User Content), 7 (Termination), 8 (Disclaimers and Release), 9 (Limitation of Liability), 10 (Indemnification) and 14 (Disputes and Arbitration). Termination does not limit Ticketmaster's other legal or equitable rights or remedies.
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All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by us or you—including (without limitation) Sections 4, 5, 7,
, 9, 10, and 14. Termination will not limit any of our other rights or remedies at law or in equity.
Qualifications & exceptions
In the source the "8" in this list is a hyperlink to an unrelated web address; the section number itself matches Section 8.
Legal Rights & Agreement Rules · Restriction or exception
The Marketplace is provided "as is" with no warranties
Ticketmaster offers the Marketplace "as is" and "as available," without warranties unless an Other Policy explicitly states one. To the fullest extent the law permits, it disclaims all express and implied warranties, including title, non-infringement, accuracy, merchantability, fitness for a particular purpose, and warranties arising from course of dealing, performance or trade usage. For example, it makes no warranty that the Marketplace's content or features are accurate, reliable, available or meet your needs.
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We offer our Marketplace “as is” and “as available,” without warranties (unless explicitly stated in our Other Policies).
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE.
FOR EXAMPLE, WE DON’T MAKE ANY WARRANTIES ABOUT THE CONTENT OR FEATURES OF THE Marketplace, INCLUDING THEIR ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS.
Not stated here
Any warranties stated in the Other Policies are not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
You release Ticketmaster from claims about third parties, including unknown ones
Ticketmaster is not responsible for the actions or information of third parties, and you release it from any claims and damages, known and unknown, arising out of or connected with any claim you have against such third parties. If you are a California resident, you waive California Civil Code § 1542. The Terms quote that law as saying a general release does not cover claims the releasing party does not know or suspect at the time; waiving it means the release is meant to reach unknown claims too.
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We are not responsible for the actions or information of third parties, and you release us from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
If you are a California resident, you waive California Civil Code § 1542
“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release
Qualifications & exceptions
The California Civil Code is an external law; only the text the Terms quote from it is supplied here, and whether the waiver is enforceable is not addressed.
Not stated here
"Third parties" is not defined; Section 9 separately disclaims liability for event organizers, suppliers, advertisers and sponsors.
Legal Rights & Agreement Rules · Restriction or exception
You assume event risks and waive injury or illness claims, for you and minors with you
You voluntarily assume all risks incidental to the event your ticket is for, whether they occur before, during or after it. You waive any claims for personal injury or death, including from a communicable disease or illness even if contracted while attending, against Ticketmaster, event management, facilities, venues, leagues, artists, promoters, other participants, and all their parents, affiliates, agents, officers, directors, owners and employees, on behalf of yourself and any minor accompanying you. This waiver sits inside the liability section, so it applies only to the extent applicable law allows, and that section says it does not limit liability for gross negligence or willful misconduct.
Supporting quotations
You voluntarily assume all risks incidental to the event for which the ticket is issued (whether occurring before, during, or after the event).
You waive any claims for personal injury or death—including (without limitation) as a result of any communicable disease or illness, even if you CONTRACTED it while attending an event—against us, management, facilities, VENUES, leagues, artists, PROMOTERS, other participants, and all our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor.
For example, these Terms do not limit liability for gross negligence or willful misconduct.
Qualifications & exceptions
The waiver is introduced as applying "to the extent allowed by applicable law."
Not stated here
Whether waiving a minor's claims on the minor's behalf is effective depends on law not supplied here.
Legal Rights & Agreement Rules · Company practice
Why Terms may be updated, and how you learn of it
Ticketmaster may update the Terms and Other Policies from time to time to reflect changes in the Marketplace or its business, for legal, regulatory or security reasons, to promote safety, to prevent abuse or harm, or for other reasons. When it revises the Terms it updates the Effective Date at the top. As in the Overview, changes bind you only if and when you agree to the updated Terms, and if you agreed to an earlier version the most recent version you agreed to governs.
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We may update these Terms and our Other Policies from time to time to reflect changes in our Marketplace or how we do business, for legal, regulatory, or security reasons, to promote a safe and secure experience on our Marketplace, to prevent abuse of or harm to our Marketplace, or for other reasons.
If we revise these Terms, we will update the Effective Date at the top. Any changes we make will only be binding on you if and when you agree to the updated Terms.
the most recent version of the Terms to which you agreed supersedes and governs.
Qualifications & exceptions
"Or for other reasons" means the list of reasons is not limiting.
Not stated here
How agreement to updated Terms is collected is not stated.
Legal Rights & Agreement Rules · Context
Assignment, no waiver, headings and severability
Ticketmaster may assign these Terms and the rights in them, but you may not assign them without its prior express written consent. If you do not comply with the Terms or Other Policies (including the purchase, resale, reseller, transfer recipient and travel policies) and Ticketmaster does not act right away, it does not waive its right to act now or later. Section headings are for reference only and are not legally binding. If any part of the Terms is invalid or unenforceable, it is severed and the rest stays in effect.
Supporting quotations
These Terms, and licenses or rights granted herein, may be assigned by us but may not be assigned by you without our prior express written consent.
If you don’t comply with the Terms or Other Policies, including the Standard Purchase Policy, Resale Purchase Policy, Reseller Policy, Transfer Recipient Policy, and Travel & Experiences Policy, and we don’t act right away, we don’t waive any rights to take action now or in the future.
Section headings are used for reference and convenience only and are not legally binding.
If any part of these Terms is not valid or enforceable, then that provision shall be deemed severable, meaning it will not affect the validity or enforceability of any remaining provisions.
Legal Rights & Agreement Rules · Context
Who counts as an "Event Organizer"
Throughout the Terms, "Event Organizer" means the people who put on events, such as artists, venues, teams, fan clubs, promoters, record labels, leagues and sponsors. It matters for presale codes (only codes sent by Ticketmaster or the Event Organizer may be used), Standard Tickets (sold for the first time on the Event Organizer's behalf) and the indemnity, which also protects Event Organizers.
Supporting quotations
We use the term "Event Organizer" to refer to the people who put on the events—such as artists, venues, teams, fan clubs, promoters, record labels, leagues, and sponsors.
Qualifications & exceptions
The list is introduced with "such as", so it is illustrative.
Legal Rights & Agreement Rules · Restriction or exception
The arbitration agreement: who, what, and its three exceptions
Except as Section 14 provides, any dispute, claim or controversy relating in any way to the Terms or your use of the Marketplace, which includes all products or services sold, distributed, issued or serviced by or through Ticketmaster, must be resolved solely by binding arbitration rather than in court, no matter when it arose. Both parties waive any right to a jury trial and may bring claims against each other only individually, not as a plaintiff or class member in any purported class proceeding. The limited exceptions are: (1) a claim within small claims court jurisdiction may instead go to small claims court in your county of residence or the one closest to it, and you may also choose the Los Angeles County small claims court; (2) if the arbitration agreement is held unenforceable, litigation goes to Los Angeles County courts (see the venue card); and (3) the updated agreement does not apply to disputes already filed and pending as of August 12, 2025, which may or may not be arbitrable under whatever agreement already governs them.
Supporting quotations
THE PARTIES AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY RELATING IN ANY WAY TO THE TERMS OR YOUR USE OF THE Marketplace, which includes all PRODUCTS OR SERVICES SOLD, DISTRIBUTED, ISSUED, OR SERVICED BY OR THROUGH US
WILL BE RESOLVED SOLELY BY BINDING ARBITRATION AS SET FORTH IN THE TERMS, RATHER THAN IN COURT.
BY AGREEING TO ARBITRATION, THE PARTIES AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING.
Exceptions. This arbitration agreement and class action waiver shall be subject to these limited exceptions:
If a claim is within the jurisdiction of small claims court, either of the parties may (instead of arbitration) choose to take the claim to small claims court in your county of residence or in closest proximity to your residence; you may also choose to take the claim to small claims court in the Superior Court of California, County of Los Angeles.
This updated arbitration agreement and class action waiver does not apply to any disputes or claims already filed and currently pending as of August 12, 2025.
such that those matters may or may not be subject to arbitration, and if the former, will remain governed by any applicable arbitration agreement or agreements that currently exist between the parties in those matters.
IRRESPECTIVE OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE
Qualifications & exceptions
Small claims court use still requires the informal dispute resolution step first.
Legal Rights & Agreement Rules · Restriction or exception
If arbitration is unenforceable, suits go only to Los Angeles County courts
If the arbitration agreement is for any reason held unenforceable, any litigation against Ticketmaster (other than small claims actions) may be started only in a federal or state court located in Los Angeles County, California, and both you and Ticketmaster consent to those courts' jurisdiction.
Supporting quotations
If this arbitration agreement in the Terms is for any reason held to be unenforceable, any litigation against us (except for small claims court actions) may be commenced only in a federal or state court located within Los Angeles County, California, and you and we each consent to the jurisdiction of those courts for such purposes.
Qualifications & exceptions
For Illinois event resale disputes, the Terms separately add consent to Illinois jurisdiction for court proceedings if arbitration is held unenforceable.
Legal Rights & Agreement Rules · Procedure
Before arbitration or small claims: written notice and a personal conference
Before either side may start an arbitration or a small claims case, it must go through informal dispute resolution. The claimant gives written notice: you email Live Nation Entertainment at disputes@ticketmaster.com with your full name, the email and mailing address on your Live Nation or Ticketmaster account, your lawyer's name and contact details if you have one, and a brief description of your claims and the relief you want; Ticketmaster notifies you at the email address it has on file. The parties must then personally meet and confer by phone or video conference in good faith; lawyers may take part. The conference must happen within 60 days of receipt of the notice unless both agree to extend. Only if the dispute is still unresolved after that conference may the claimant file. What is said in the process is confidential and inadmissible later (though otherwise admissible evidence stays admissible), and any statute of limitations is paused meanwhile. The disputes@ address is monitored only for dispute and arbitration notices.
Supporting quotations
the parties agree that, before a party may commence an arbitration or assert a claim in small claims court, they will engage in the following informal dispute resolution process:
To notify us that you intend to initiate informal dispute resolution, you must send an email to Live Nation Entertainment, Inc. at disputes@ticketmaster.com, providing: your full name; the email address and mailing address associated with your Live Nation or Ticketmaster account; your counsel’s name and contact information, if you are represented by counsel; and a brief description of your claim(s) and the relief sought.
To notify you that we intend to initiate informal dispute resolution, we will email you at the email address that we have on file for you
Please note that the disputes@ticketmaster.com email address is only monitored for notices to initiate informal dispute resolution or to commence arbitration
The parties will then personally meet and confer, via teleconference or videoconference, in a good faith effort to informally resolve any claim covered by this mutual arbitration agreement. If either party is represented by counsel, that party’s counsel may participate in the informal dispute resolution conference.
All offers, promises, conduct, and statements made in the course of the informal dispute resolution process by any party, its agents, employees, and attorneys are confidential and not admissible for any purpose in any subsequent proceeding
provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the informal dispute resolution process.
The informal dispute resolution conference shall occur within sixty (60) days of receipt of the written notice described above, unless an extension is mutually agreed upon by the parties.
If, after participating in that conference, the parties have been unable to resolve the dispute, the claimant may commence an arbitration or assert a claim in small claims court in accordance with this arbitration agreement.
Any statute of limitations will be tolled while the parties engage in the informal dispute resolution process described in this section.
Qualifications & exceptions
"Personally meet and confer" indicates the party itself, not only a lawyer, takes part.
Not stated here
What happens if the conference does not take place within 60 days is not stated.
Legal Rights & Agreement Rules · Context
Federal Arbitration Act and federal law govern; state arbitration law does not
The arbitration agreement is governed in all respects by the Federal Arbitration Act (9 U.S.C. § 1 et seq., the "FAA"), including its procedural provisions, so the FAA controls how the agreement and its class action waiver are interpreted and enforced. State arbitration laws do not govern in any respect. You and Ticketmaster agree the Terms evidence a transaction involving interstate commerce and are governed by federal law to the fullest extent possible. One stated exception: notwithstanding this governing-law provision, arbitrator selection follows applicable law, including specified California Code of Civil Procedure sections.
Supporting quotations
The arbitration agreement in the Terms is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (“FAA”), including its procedural provisions, in all respects.
This means that the FAA governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver. State arbitration laws don’t govern in any respect.
you and we each agree that the Terms evidence a transaction involving interstate commerce, and will be governed by and construed in accordance with federal law to the fullest extent possible.
notwithstanding any conflicting provisions in the JAMS Streamlined Arbitration Rules & Procedures or the Mass Arbitration Procedures and Guidelines, and notwithstanding the Governing Law provision above, arbitrator selection will proceed in accordance with applicable law
Qualifications & exceptions
The FAA and the California code sections are external laws; their contents are not supplied by this source.
Not stated here
Which state law governs non-arbitration matters where federal law does not apply is not named.
Legal Rights & Agreement Rules · Context
What an arbitrator can award, and limited court review
Arbitration has no judge or jury, and court review of an award is limited under the FAA. But the arbitrator can award, on an individual basis, the same damages and relief a court could, including injunctive and declaratory relief and statutory damages, and must follow the Terms as a court would. The arbitrator can also award public injunctive relief if the law authorizes it and the individual claim warrants it.
Supporting quotations
There is no judge or jury in arbitration, and court review of an arbitration award is limited pursuant to the FAA.
However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the Terms as a court would.
For the avoidance of doubt, the arbitrator can award public injunctive relief if authorized by law and warranted by the individual claim(s).
Qualifications & exceptions
A limited appeal to a three-arbitrator JAMS panel exists for injunctive relief decisions only.
Legal Rights & Agreement Rules · Procedure
JAMS runs the arbitration; 75+ coordinated claims follow mass-arbitration rules
Any arbitration is administered by JAMS under its Streamlined Arbitration Rules & Procedures and, if applicable, its Mass Arbitration Procedures and Guidelines in effect when the arbitration is filed, except as the Terms modify them. A Mass Arbitration means 75 or more similar demands against the same or related parties by individual claimants represented by the same law firm or coordinating firms. In a Mass Arbitration, JAMS may appoint a Process Administrator to decide preliminary and administrative matters. The parties agree those mass procedures do not include mandatory mediation or test cases and do not turn individual arbitrations into representative or class arbitrations.
Supporting quotations
Arbitration Proceedings and Rules. The following rules and procedures shall apply:
Any arbitration will be administered by JAMS in accordance with their Streamlined Arbitration Rules & Procedures and, if applicable, Mass Arbitration Procedures and Guidelines in effect at the time the arbitration is filed, except as modified by the Terms.
a Mass Arbitration is defined as 75 or more similar demands for arbitration filed against the same party or related parties by individual claimants represented by either the same law firm or law firms acting in coordination.
In a Mass Arbitration, JAMS may designate a Process Administrator to hear and determine preliminary and administrative matters.
The JAMS Mass Arbitration Procedures and Guidelines do not include mandatory mediation or test cases. The parties agree that the JAMS Mass Arbitration Procedures and Guidelines do not convert traditional, individual, bilateral arbitrations into representative or class arbitrations.
Not stated here
The JAMS rules are external documents referenced by link and are not supplied here.
Legal Rights & Agreement Rules · Procedure
Arbitrator selection follows California law; equitable claims are split into liability then relief
Notwithstanding conflicting JAMS rules and notwithstanding the federal governing-law provision, arbitrator selection proceeds under applicable law, including Cal. Civ. Proc. Code §§ 1281.9 and 1281.91(b)(1). For efficiency, if a claim seeks equitable relief such as an injunction, the arbitrator must bifurcate the proceeding: rule on liability first, before any proceedings (including discovery) about the appropriate relief.
Supporting quotations
notwithstanding any conflicting provisions in the JAMS Streamlined Arbitration Rules & Procedures or the Mass Arbitration Procedures and Guidelines, and notwithstanding the Governing Law provision above, arbitrator selection will proceed in accordance with applicable law
including without limitation Cal. Civ. Proc. Code §§ 1281.9, 1281.91(b)(1).
in the event of a claim seeking equitable relief (including injunctive relief), the arbitrator shall bifurcate the proceeding and rule on liability first, before conducting any proceedings (including discovery) related to the appropriate relief.
Qualifications & exceptions
The cited California code sections are external law; their contents are not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Arbitration proceedings and awards are confidential
Unless applicable law or procedural fairness requires otherwise, the arbitration and all records about it, including documents prepared or produced, the hearing and the award, are confidential and will not be disclosed to any third party, except as needed to get a court to confirm the award.
Supporting quotations
Unless applicable law or procedural fairness requires otherwise, the arbitration proceeding and all records pertaining to it—including but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration award—will be confidential and will not be disclosed to any third-party, except as necessary to obtain court confirmation of the arbitration award.
Legal Rights & Agreement Rules · Procedure
How to start an arbitration
Only a party that has completed the informal dispute resolution process may start an arbitration. It must submit a Demand for Arbitration and a copy of the Terms to JAMS and give notice to the other party. Notice to Ticketmaster must be emailed to Live Nation Entertainment at disputes@ticketmaster.com; notice to you goes to the email address it has on file for you. The disputes@ address is monitored only for dispute and arbitration notices.
Supporting quotations
A party who has complied with the informal dispute resolution provisions described above, and who wishes to start arbitration, must submit a Demand for Arbitration and a copy of the Terms to JAMS, and must also give notice to the other party.
If the notice is being sent to us, it must be emailed to Live Nation Entertainment, Inc. at disputes@ticketmaster.com. If the notice is being sent to you, it will be sent to the email address that we have on file for you.
Legal Rights & Agreement Rules · Restriction or exception
The arbitrator decides disputes about the Terms themselves, except which version you agreed to
To the extent the law permits, the arbitrator, not any court or agency, has exclusive authority to resolve all disputes about the interpretation, applicability, enforceability or formation of the Terms, including any claim that all or part of the Terms is void or voidable. But if there is a dispute about which particular version of the Terms you agreed to, a court decides that question before the arbitration begins. The arbitration agreement is meant to be broadly interpreted and survives termination of the Terms.
Supporting quotations
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of the Terms, including, but not limited to, any claim that all or any part of the Terms is void or voidable;
however, in the event of a dispute about which particular version of the Terms you agreed to, a court will decide that specific question prior to the commencement of the arbitration.
This arbitration agreement is intended to be broadly interpreted and will survive termination of the Terms.
Legal Rights & Agreement Rules · Procedure
Only injunctive-relief decisions can be appealed, to a three-arbitrator JAMS panel within 21 days
Court review of an arbitration decision is limited under the FAA, but the Terms add a limited appeal: within 21 days of the decision, any party may appeal the arbitrator's grant or denial of injunctive relief to a panel of three JAMS arbitrators. Except as the Terms provide otherwise, the appeal follows the JAMS Optional Arbitration Appeal Procedure. To appeal, a party submits a Demand for Arbitration and a copy of the Terms to JAMS and notifies the other side as for an arbitration. The panel consists of retired state or federal judges or licensed attorneys with at least 20 years of active litigation experience and substantial expertise in the relevant law, and it reviews the decision de novo. There is no appeal from the panel's decision except as the FAA provides, and decisions not involving injunctive relief cannot be appealed under this procedure.
Supporting quotations
the Terms provide a limited right to appeal the arbitrator’s decision—regarding injunctive relief only—to a panel of three JAMS arbitrators
any party may—within 21 days of the arbitrator’s decision—appeal the arbitrator’s grant or denial of injunctive relief to JAMS
Except as otherwise provided by the Terms, the appeal will be conducted pursuant to the JAMS Optional Arbitration Appeal Procedure, available at
To commence an appeal, a party must submit a Demand for Arbitration and a copy of the Terms to JAMS, and must also provide notice to the other party in the manner described above in this section.
The JAMS appeal panel will consist of three arbitrators who are either (a) retired state or federal judges or (b) licensed attorneys with at least 20 years of active litigation experience and substantial expertise in the substantive laws applicable to the subject matter of the dispute.
The JAMS appeal panel will conduct a de novo review of the arbitrator’s decision.
Except as provided in the FAA, there will be no right of appeal from the JAMS appeal panel’s decision.
For the avoidance of doubt, arbitrator decisions not involving injunctive relief may not be appealed pursuant to this sub-section.
Not stated here
The JAMS Optional Arbitration Appeal Procedure is referenced by link and not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Illinois event resale disputes: arbitration still applies, plus consent to Illinois courts
Solely to comply with the Illinois Ticket Sale and Resale Act (815 ILCS 414/1.5 et seq.), if your dispute concerns the resale of a ticket for an event in Illinois, you may submit your complaint to JAMS as an arbitration demand, to be decided by an independent arbitrator under the Terms. You also agree to submit to Illinois jurisdiction for complaints involving a ticketed event held in Illinois. That consent does not waive the agreement to arbitrate or its scope; it applies only to court proceedings connected with an arbitration (such as a motion to enforce an award) or if the arbitration agreement is held unenforceable. This sits alongside the general rule that, if arbitration is unenforceable, litigation may be brought only in Los Angeles County courts. Illinois resale inquiries go to 550 W. Van Buren Street, 13th Floor, Chicago, Illinois 60607 or (877) 446-9450.
Supporting quotations
Solely for the purpose of complying with the Illinois Ticket Sale and Resale Act, 815 ILCS 414/1.5 et seq., if your dispute regards the resale of a ticket for any event located in the State of Illinois, then the following applies:
You may submit any complaint you may have to JAMS as an arbitration demand, in accordance with the rules and procedures outlined in this section, and any such claims shall be decided by an independent arbitrator in accordance with the Terms.
you also agree to submit to the jurisdiction of the State of Illinois for any complaints involving a ticketed event held in Illinois.
does not in any way waive your and our agreement to arbitrate, or the scope of arbitration, but simply means that—for any court proceeding that may take place in conjunction with an arbitration (e.g., a motion to enforce an arbitration award), or in the event the arbitration agreement is held unenforceable—you agree to submit to jurisdiction in Illinois.
If you have an inquiry regarding a ticket resale transaction made for any event located in Illinois, please contact us at 550 W. Van Buren Street, 13th Floor, Chicago, Illinois 60607 or (877) 446-9450.
any litigation against us (except for small claims court actions) may be commenced only in a federal or state court located within Los Angeles County, California
Qualifications & exceptions
The Illinois Ticket Sale and Resale Act is an external law; its requirements are not supplied by this source.
The jurisdiction sentence covers complaints involving any ticketed event held in Illinois, which is worded more broadly than the resale-dispute trigger.
Not stated here
How the Illinois jurisdiction consent fits with the Los Angeles County exclusive-venue rule when arbitration is held unenforceable is not explained.
Cross-references
contrast (model-proposed): If arbitration is unenforceable, suits go only to Los Angeles County courts — contrast: For complaints involving Illinois events, you consent to Illinois jurisdiction, including if arbitration is held unenforceable, while the general fallback says litigation may be commenced only in Los Angeles County courts. The Terms do not reconcile the two.
Legal Rights & Agreement Rules · Context
Extra terms for apps downloaded from the Apple App Store
If you use a Ticketmaster or Live Nation app from the Apple App Store, additional terms apply, including the App Store's terms of use and other third-party terms. Apple is not a party to these Terms and is not responsible for the apps or their content. If an app does not conform to an applicable warranty, you can notify Apple, which will refund your purchase price; otherwise Apple has no warranty, obligation or liability to you for the apps, including support. Apple is not responsible for third-party claims about the apps, such as product liability, infringement or consumer protection claims. Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them.
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If you are using any of our mobile applications from the Apple App Store, there are a few additional terms that apply to you (including the App Store’s terms of use and any other third-party terms):
Apple is not party to these Terms and isn’t responsible for our mobile applications or anything on them.
If our mobile applications do not conform with an applicable warranty, you can notify Apple and Apple will refund your purchase price, but otherwise Apple does not have any warranties, obligations, or liability to you regarding our mobile applications (including any support services).
Apple is not responsible for any third-party claims relating to our mobile applications (including, among others, product liability, infringement, and consumer protection claims).
Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them.
Not stated here
The App Store terms of use are not supplied here.
Legal Rights & Agreement Rules · Procedure
Where to send questions, and a California complaint channel
Questions about these Terms go to Ticketmaster, LLC, Attn: General Counsel, 325 N Maple Drive, Beverly Hills, CA 90210, (800) 653-8000, Legal@ticketmaster.com. California residents may also report complaints to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.
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If you have questions about these Terms, you can contact us at:
Ticketmaster, LLC Attn: General Counsel 325 N Maple Drive Beverly Hills, CA 90210 (800) 653-8000 Legal@ticketmaster.com
California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, located at 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.
Qualifications & exceptions
Dispute notices must instead go to disputes@ticketmaster.com under Section 14.
Legal Rights & Agreement Rules · Context
Six Other Policies govern purchases, resale, transfers, travel and privacy
Besides these Terms, six Other Policies apply to your use of the Marketplace and are incorporated by reference. The Standard Purchase Policy covers buying standard (primary) tickets and associated products and services, and buying or using gift cards; "Standard Tickets" are tickets sold for the first time on behalf of the Event Organizer where Ticketmaster is the primary ticketing provider. The Resale Purchase Policy applies if you are buying or bought a resale ticket (marked on seat maps as Verified Resale or Resale Tickets). The Travel & Experiences Policy covers travel experience packages; the Transfer Recipient Policy covers accepting a Ticket Transfer of a ticket or an Extra; the Reseller Policy covers posting or selling tickets; and the Privacy Policy explains how personal information is handled.
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In addition to these Terms, we have Other Policies that apply to your use of the Marketplace and are incorporated by reference into these Terms
The Standard Purchase Policy explains your rights and responsibilities when purchasing standard (primary) tickets and associated products and services, and when purchasing a gift card or using a gift card to make a purchase on the Marketplace.
“Standard Tickets” are tickets that are being sold for the first time on behalf of the Event Organizer and where Ticketmaster is the primary ticketing service provider.
On our seat maps, resale tickets are marked as either Verified Resale tickets or Resale Tickets (collectively referred to as “resale tickets”). If you’re buying or bought a resale ticket, this policy applies to you.
The Travel & Experiences Policy explains your rights and responsibilities when purchasing a travel experience package on the Marketplace.
The Transfer Recipient Policy explains your rights and responsibilities when you accept a Ticket Transfer, including a transfer or assignment of a ticket or an Extra.
The Reseller Policy explains your rights and responsibilities when posting or selling tickets on the Marketplace.
explains how we handle the personal information that we process.
Not stated here
None of the six Other Policies is supplied in this source, so their actual rights, fees, refund and transfer rules are not analyzed here.
"Ticket Transfer" and "Extra" are used but not defined in these Terms.
Legal Rights & Agreement Rules · Context
Which document wins in a conflict; arbitration always prevails
If these Terms conflict with an Other Policy, the Other Policy governs on that point. Promotions (sweepstakes, contests, games or other promotions offered by Ticketmaster or its partners) have their own rules, which you become subject to by participating; they may restrict transferring tickets, Extras and prizes, and they control over any conflicting Other Policy or Terms. In both cases there is one exception: the Section 14 arbitration agreement and class action waiver supersedes any conflicting term in an Other Policy or Promotion rule. Website FAQs and informational microsites rank lowest: the Terms and Other Policies govern over them.
Supporting quotations
If these Terms conflict with any of the Other Policies, the terms of the Other Policy will govern with respect to that conflict—except with respect to the arbitration agreement and class action waiver set forth in Section 14, which shall supersede any conflicting terms in the Other Policies.
If these Terms or any of the Other Policies conflict with our website FAQs or informational microsites, these Terms and the Other Polices will govern.
we or our partners may offer certain sweepstakes, contests, games, or other promotions (collectively, “Promotions”) through the Marketplace.
that may include restrictions on the transfer of tickets, Extras, and other prizes. By participating in a Promotion, you will become subject to those rules.
Any such Promotion rules will control over any conflict with our Other Policies or these Terms—except with respect to the arbitration agreement and class action waiver set forth in Section 14, which shall supersede any conflicting Promotion rules.
Qualifications & exceptions
Promotion rules apply only to people who participate in that Promotion.
Not stated here
The specific Promotion rules and Other Policies are not supplied, so actual conflicts cannot be identified here.