Account & Service Control · Restriction or exception
You must be 18 or the age of majority to buy, use or collect Coins and Diamonds
You must be at least 18 years old, or the age of majority where you live if that is higher, to buy, use or collect certain Virtual Items. The policy names Coins and Diamonds as examples but says the list is not limited to them. Coins in particular can be bought only by users who meet the same age test.
Supporting quotations
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older) to buy, use or collect certain Virtual Items, including, but not limited to, Coins and Diamonds.
Coins can be purchased from TikTok USDS Joint Venture by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older).
Qualifications & exceptions
The age test is 18 or the age of majority in your jurisdiction, whichever is older.
"Including, but not limited to" means the age requirement is not confined to Coins and Diamonds.
Not stated here
The policy does not say which other Virtual Items are in the "certain" group; Gifts, Points and profile frames are not mentioned in this age rule.
Account & Service Control · Context
Virtual Items are digital items or services TikTok USDS Joint Venture may offer for use only on the Platform
Virtual Items are digital items, representations or services that TikTok USDS Joint Venture LLC and its affiliates may give users access to from time to time, for use solely on the Platform. Examples are Coins, Gifts, Diamonds, Points and profile frames. Users use them to express themselves, to show how engaged they are on the Platform, and to access or activate certain services.
Supporting quotations
Virtual Items are digital items, representations or services that TikTok USDS Joint Venture LLC and its affiliated companies ("TikTok USDS Joint Venture") may give users access to from time to time for use solely on our Platform, including, for example: Coins, Gifts, Diamonds, and Points (all defined below), and profile frames (each, a "Virtual Item").
Virtual Items are used by users to express themselves, as an indicator of their engagement on the Platform, and/or to access or activate certain services on the Platform.
Qualifications & exceptions
Offered "from time to time" and "may" be given; the policy does not promise any particular item.
Use is solely on the Platform.
Not stated here
The list of examples is not exhaustive and the policy does not list every Virtual Item.
You can see your Coin balance, spending and Coin activity in your account
Your Coin total updates each time you buy or use Coins and can be viewed in several places on the Platform. Your Transaction History shows how much you have spent buying Coins, and your Coin History records the Coins you bought and how you used them.
Supporting quotations
The total number of Coins in your account will be updated each time you purchase Coins or use them to access other Virtual Items or services.
The Transaction History in your account shows you how much you have spent to buy Coins.
The Coin History in your account shows a record of the number of Coins you have purchased and how you have used them to access or activate Virtual Items or services on the Platform.
Qualifications & exceptions
Three places are named: the Coin total, the Transaction History and the Coin History.
Not stated here
How far back the histories go is not stated.
Account & Service Control · Restriction or exception
To buy and use Coins you must be a registered user and at least 18
To buy Coins from TikTok or an App Store and use them, you must be a registered user of the Platform and at least 18 years old.
Supporting quotations
To buy Coins from TikTok or an App Store and use them, you must:
a. be a registered user of the Platform; and
b. be at least 18 years old
Qualifications & exceptions
Both conditions must be met.
Not stated here
This list gives the age as 18 without repeating the "age of majority, whichever is older" wording used elsewhere in the policy.
Account & Service Control · Context
Gifts are Platform-only items activated with Coins to react to content
Gifts are digital items that you access or activate with Coins and that exist only on the Platform. Gifting is described as a way to show your personality and appreciation for content with a unique or specialized reaction, and to interact with content you enjoy.
Supporting quotations
Gifts are digital items that can be accessed or activated using Coins and are exclusively available on the Platform (each, a “Gift”).
is a way to express your personality and appreciation for the content with a unique or specialized reaction; and
allows you to interact with the content you enjoy.
Qualifications & exceptions
Gifts require Coins.
Not stated here
The number of Coins each Gift costs is not given here.
Account & Service Control · Company practice
TikTok may cut a user's Diamonds at its sole discretion if it believes popularity was influenced by a breach
If TikTok believes a user's popularity, with its Diamonds or ranking, was influenced by a breach of the Terms of Service, Community Guidelines, applicable Rewards Program Terms or this policy, or for creators the LIVE Monetization Guidelines or Creator Code of Conduct, it may apply a proportionate reduction to the Diamonds that user collected, at its sole discretion. It says it will let you know where appropriate.
Supporting quotations
If we believe a user's popularity (and their associated Diamonds and/or ranking) has been influenced by a breach of our Terms of Service, Community Guidelines, applicable Rewards Program Terms, this Virtual Items Policy, and/or, if they are a creator, our LIVE Monetization Guidelines or Creator Code of Conduct, TikTok may apply a proportionate reduction to the number of Diamonds collected by that user at its sole discretion.
Where appropriate, we will let you know if we do this.
Qualifications & exceptions
The trigger is TikTok's belief, not a finding.
Reduction is described as proportionate and at TikTok's sole discretion.
Notice is "where appropriate", not guaranteed.
Not stated here
The LIVE Monetization Guidelines, Creator Code of Conduct and Rewards Program Terms were not supplied.
The policy does not describe any way to challenge a reduction.
Points may be allocated for Engagement Actions or a Referral Program
Points are digital items TikTok may allocate to users when they complete Engagement Actions, as defined in the Rewards Policy, or as part of a Referral Program.
Supporting quotations
Points are digital items we may allocate to users when they complete Engagement Actions (as defined in the Rewards Policy), or as part of a Referral Program (each, a “Point”).
Qualifications & exceptions
TikTok "may" allocate Points.
Not stated here
Engagement Actions and Referral Programs are defined elsewhere (the Rewards Policy) and were not supplied.
Account & Service Control · Company practice
TikTok can end your Virtual Items access or Coin buying at once, without notice, if it believes you breached its rules
TikTok may terminate or suspend your right to access Virtual Items, or to buy Coins, immediately and without notice if it believes you breached the Terms of Service, Community Guidelines, this policy or any Virtual Items Terms, or, for creators, the LIVE Monetization Guidelines or Creator Code of Conduct. It also reserves the right to remove or update your access to Virtual Items where an error has occurred.
We also reserve the right to remove or update your access to Virtual Items where an error has occurred.
Qualifications & exceptions
The trigger is TikTok's belief of a breach.
No prior notice.
Creators are also held to the LIVE Monetization Guidelines and Creator Code of Conduct.
Not stated here
The LIVE Monetization Guidelines and Creator Code of Conduct were not supplied.
The policy does not say how you can appeal or what counts as an error.
Account & Service Control · Procedure
Contact TikTok through its feedback page about access problems or questions about this policy
If you have problems accessing any Virtual Items, or concerns or questions about any part of this policy, you can contact TikTok through the feedback link in the policy.
Supporting quotations
If you have any problems accessing any Virtual Items, or have any concerns or questions about any aspect of this Virtual Items Policy, please contact us
Qualifications & exceptions
The contact route is a web feedback form.
Not stated here
No response time or other contact channel is given.