Charges & Financial Obligations · Company commitment
BD TikTok USA LLC and affiliates are solely responsible for payment and financial obligations
The policy says BD TikTok USA LLC and its affiliates, which it calls "TT Commerce & Global Services", are solely responsible for any payment or financial obligations connected to Virtual Items.
Supporting quotations
BD TikTok USA LLC and its affiliates (hereinafter "TT Commerce & Global Services") are solely responsible for any payment or financial obligations in relation to Virtual Items.
Qualifications & exceptions
Stated as sole responsibility of the named entity and its affiliates.
Not stated here
The policy later names a different company, TikTok USDS Joint Venture LLC, as the source of Virtual Items; this document does not explain how the two companies relate or which one is the seller.
Charges & Financial Obligations · Restriction or exception
Virtual Items are not cash, come only from TikTok USDS Joint Venture, and cannot be traded between users
Virtual Items cannot be exchanged for cash or used as currency. They can be bought or received only from TikTok USDS Joint Venture, not from other users, and cannot be sold to or exchanged with other users. They also cannot be used to buy, access or activate goods or services supplied by a third party.
Supporting quotations
Virtual Items cannot be exchanged for cash or used as currency.
Virtual Items can only be purchased or received from TikTok USDS Joint Venture. Virtual Items cannot be purchased or received from, sold to, or exchanged with other Platform users, nor can they be used to purchase, access or activate goods and services provided by a third party.
Qualifications & exceptions
Applies to all Virtual Items, which include Coins, Gifts, Diamonds and Points.
Not stated here
Diamonds and Points are later tied to Rewards, including a possible "Reward Payment"; this document does not say whether any Reward is cash, so how that fits with "cannot be exchanged for cash" is not stated here.
Cross-references
contrast (model-proposed): Points can sometimes be redeemed for a Reward but never automatically — contrast: Virtual Items, which include Points, cannot be exchanged for cash, yet Points may in some cases be redeemed for a Reward. This document does not say whether a Reward is cash or otherwise valuable, so the two statements pull in different directions without being resolved here.
contrast (model-proposed): Diamonds are one factor for Rewards and do not guarantee a Reward or Reward Payment — contrast: Virtual Items, which include Diamonds, cannot be exchanged for cash, while Diamonds are described as a factor toward Rewards that may include a Reward Payment. This document does not explain what a Reward Payment is, so the tension is left open.
Charges & Financial Obligations · Context
Coins are digital items for activating other Virtual Items or services; buying them is voluntary
Coins are digital items you use on the Platform to access or activate other Virtual Items or services offered by TikTok USDS Joint Venture. Coins can be bought from TikTok USDS Joint Venture only by users who are at least 18 or the age of majority where they live, whichever is older. Buying and using Coins is entirely voluntary. As Virtual Items, Coins cannot be exchanged for cash or used as currency.
Supporting quotations
Coins are digital items that can be used on the Platform to access or activate other Virtual Items or services offered by TikTok USDS Joint Venture (each, a “Coin”).
Coins can be purchased from TikTok USDS Joint Venture by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older). The purchase and use of Coins is entirely voluntary.
including, for example: Coins, Gifts, Diamonds, and Points (all defined below)
Virtual Items cannot be exchanged for cash or used as currency.
Qualifications & exceptions
Coins are one of the listed Virtual Items.
Age test: 18 or the age of majority in the user's jurisdiction, whichever is older.
Not stated here
Coins can also be bought through app stores and the WebApp; how that sits with "purchased from TikTok USDS Joint Venture" is explained only in the purchasing section.
Charges & Financial Obligations · Company practice
Coins work only on the Platform, for items and services TikTok makes available from time to time
You can use Coins only on the Platform, to access or activate certain other Virtual Items (for example Gifts or Heart Mes) or services (for example TikTok's Promote advertising service or sending Star Comments). What is available can change because TikTok offers these only from time to time. The number of Coins needed is shown before you use them, and the policy tells you to check before buying.
Supporting quotations
Coins can only be used on the Platform to access or activate certain types of other Virtual Items (e.g., Gifts, Heart Mes) or services (e.g., TikTok's Promote advertising service or the sending of Star Comments) that may be made available by TikTok from time to time.
The number of Coins needed to access or activate other Virtual Items or services will be displayed before you use those Coins. You should check how many Coins you need for any Virtual Items you want to access or activate before you purchase the Coins.
Qualifications & exceptions
The Coin price of an item or service is displayed before use.
Not stated here
The policy does not list every item or service Coins can be used for.
Charges & Financial Obligations · Procedure
Coins can be bought in the app through an app store, on TikTok's WebApp, or with a gift card
Coins can be bought from within the Platform as an in-app purchase handled by an app store such as Apple's App Store, Google Play or Amazon's Appstore, or directly through TikTok's website (the WebApp). Depending on your country you may also be able to buy Coins with a gift card redeemed on the WebApp. TikTok may also allow other ways to collect Coins from time to time.
Supporting quotations
Coins can be purchased from within the Platform (i.e. an in-app purchase) and handled by a third-party app store such as Apple’s App Store, the Google Play Store, or Amazon's Appstore (each, an "App Store") or directly through TikTok's website (the "WebApp").
Depending on your country, you may also be able to purchase Coins through a gift card, which can be redeemed on the WebApp. TikTok may also allow users additional ways to collect Coins from time to time.
Qualifications & exceptions
Gift-card availability depends on your country.
Not stated here
The policy does not say which countries or which app stores are available to you.
Charges & Financial Obligations · Company practice
Coin prices vary; the shown price includes taxes, but your payment provider may add fees
The cost per Coin differs depending on how many Coins you buy and where you buy them. Charges are made in the currency shown at purchase. The displayed price includes any taxes or applicable charges, but your payment provider may add fees such as currency exchange or foreign transaction fees.
Supporting quotations
When you buy Coins, the cost per Coin differs depending on how many you buy and where you buy them.
All charges and payments for Coins will be made in the currency specified at the point of purchase. When buying Coins, the price displayed will include any taxes or applicable charges. Additional fees may be imposed by your payment provider, for example currency exchange fees or foreign transaction fees.
Qualifications & exceptions
Additional fees come from the payment provider, not from the displayed price.
Not stated here
The policy does not give any Coin prices or say what fees specific providers charge.
Charges & Financial Obligations · Procedure
App store purchases also follow the store's terms, and you contact the store with questions or cancellations
If you buy Coins in-app through an App Store, the store's terms for in-app purchases apply as well as this policy. For questions about those purchases, including cancelling one, you need to contact that App Store.
Supporting quotations
If you buy Coins through an App Store as an in-app purchase, the applicable store’s terms for in-app purchases apply as well as this Virtual Items Policy. If you have any questions about in-app purchases of Coins through an App Store (including if you wish to cancel any purchase of Coins you have made), you need to contact the relevant App Store.
Qualifications & exceptions
Applies to in-app purchases through an App Store only.
Not stated here
The App Store terms are not supplied; for Google Play the policy separately offers a refund route through TikTok.
Charges & Financial Obligations · Company practice
WebApp purchases use a third-party payment provider and show the total price; gift cards add their own terms
If you buy Coins through the WebApp, a third-party payment provider provides payment services and the total price is displayed at the point of purchase. Where possible and where applicable law requires, the total price is also shown on the page where the Coins are advertised. If you buy a gift card to redeem Coins, the gift card's own terms and conditions also apply.
Supporting quotations
If you buy Coins through the WebApp, a third-party payment provider will be provide payment services to you and the total price payable for the Coins will be displayed at the point of purchase. Where possible, and where required by applicable laws, we will also display the total price on the page where the Coins are advertised for sale.
If you purchase a gift card to redeem Coins, the relevant gift card terms and conditions will also apply.
Qualifications & exceptions
Advertised-page price display is "where possible" and "where required by applicable laws".
Not stated here
The payment provider is not named and gift card terms are not supplied, and the policy does not say what the provider does with your payment data.
Charges & Financial Obligations · Company practice
You are responsible for payment issues, and a failed or unpaid payment can lead to suspension
You are responsible for any issues related to your payments, such as refunds, chargebacks, fees and related costs, whether or not you directly authorized the payment. If a payment fails, is returned or stays unpaid, TikTok may suspend your TikTok account or your access to Virtual Items.
Supporting quotations
You are responsible for any issues (like refunds, chargebacks, or fees and related costs) related to your payments, whether or not directly authorized by you. If a payment fails, is returned, or remains unpaid, we may suspend your TikTok account or your access to Virtual Items.
Qualifications & exceptions
Responsibility applies whether or not you directly authorized the payment.
Suspension is something TikTok "may" do.
Not stated here
The policy does not say how "not directly authorized" payments are handled or what notice you get before suspension.
Charges & Financial Obligations · Procedure
Google Play Coin refunds can be requested from TikTok through "Report a problem"
If you bought Coins inside TikTok through the Google Play Store and want a refund or cancellation, you can submit a feedback ticket to TikTok through "Report a problem" in your Profile settings. TikTok says it will handle requests through that channel, including refunds, defects, performance issues and customer complaints. When you ask for a refund, TikTok may freeze the matching number of Coins.
Supporting quotations
Coins purchased through an app store
If you purchased Coins from within the TikTok Platform through the Google Play Store and want to request a refund or cancellation, you can contact us directly by submitting a feedback ticket through the TikTok Platform via "Report a problem" in your Profile settings. We will handle any feedback or request submitted via this channel, including but not limited to refunds, defects, performance issues and customer complaints.
When you submit a request for a refund, we may freeze the corresponding number of Coins for which you are seeking a refund.
Qualifications & exceptions
Applies to Coins bought from within the Platform through Google Play.
Whether a refund is granted is not stated.
Not stated here
The policy says TikTok will "handle" requests but gives no refund criteria or timeline for this route.
Charges & Financial Obligations · Procedure
Refunds for other app stores, including Apple, go to that store under its own policies
If you bought Coins inside TikTok through any app store other than Google Play, including the Apple App Store, you must contact that app store directly for any refund or cancellation. The app store considers the request under its own policies.
Supporting quotations
Coins purchased through an app store
If you purchased Coins from within the TikTok Platform through any other app store (including the Apple App Store), you will have to directly contact the relevant app store for any refund or cancellation requests. They will consider your refund and cancellation requests subject to their own policies.
Qualifications & exceptions
Google Play is treated separately and can be handled by TikTok.
Not stated here
The app stores' own refund policies are not supplied.
Charges & Financial Obligations · Company practice
On a refund request TikTok may freeze Coins and may deduct from a successful refund or your future purchases
When you submit a refund request, TikTok may freeze the Coins you are seeking a refund for. If the request succeeds, TikTok deducts those Coins from your account. If you do not have enough Coins left, TikTok reserves the right to take the applicable amount from your future Coin purchases.
Supporting quotations
When you submit a request for a refund, we may freeze the corresponding number of Coins for which you are seeking a refund. If your refund request is successful, we will deduct the relevant number of Coins from your account. If the remaining number of Coins in your account is insufficient for deduction, we reserve the right to deduct the applicable amount from your future Coin purchases.
If you purchased Coins from within the TikTok Platform through the Google Play Store and want to request a refund or cancellation, you can contact us directly by submitting a feedback ticket through the TikTok Platform via "Report a problem" in your Profile settings.
Qualifications & exceptions
Freezing is optional ("may"); deduction follows only a successful request.
The fallback deduction from future purchases is a reserved right.
Not stated here
The paragraph does not say whether it covers every refund request or only those TikTok handles directly, such as Google Play; the neighboring paragraphs separate the app-store routes.
Charges & Financial Obligations · Restriction or exception
Coins bought directly from TikTok are not refundable once available, except for defects or where law requires
Coins bought directly from TikTok cannot be returned or refunded. They are available as soon as the purchase or order completes, and you have no right to cancel or withdraw once the order is complete. Except where applicable law requires otherwise, no refund is given once the Coins are available, and you waive any statutory right (if any) to cancel and be refunded at that point, unless the Coins are defective or the law requires a refund.
Supporting quotations
Coins purchased directly from TikTok
Coins are not returnable or refundable. You acknowledge and agree that Coins are available to you immediately upon completion of the purchase or order, and that you have no right to cancel or withdraw the transaction once your order is complete.
Except as otherwise required by applicable law, you will not be provided with a refund once your Coins have been made available to you on the Platform, which constitutes the performance of the contract for the purchase of the Coins. This means that you waive any statutory right (if any) to cancel the purchase of the Coins and obtain a refund once the Coins are made available to you on the Platform, unless the Coins are defective, or as required by applicable law.
directly through TikTok's website (the "WebApp")
Qualifications & exceptions
Exceptions: defective Coins, and refunds required by applicable law.
TikTok treats making the Coins available as performance of the purchase contract.
Not stated here
The policy does not define "defective" Coins or say how to claim in that case.
Only the WebApp is described as buying directly through TikTok's website; how gift-card redemptions are treated is not stated.
Charges & Financial Obligations · Restriction or exception
Gifting does not transfer money, Coins or anything of value to other users
By gifting, you are not transferring money, Coins or anything of value to other users on the Platform.
Supporting quotations
By gifting, you are not transferring money, Coins, or anything of value to other users on the Platform.
Qualifications & exceptions
Consistent with the rule that Virtual Items cannot be traded between users.
Not stated here
The policy does not say who receives value, if anyone, when a Gift is activated during a LIVE.
Charges & Financial Obligations · Restriction or exception
Gifts are used up immediately and cannot be returned or refunded in any circumstances
Because Gifts take effect and are consumed as soon as they are activated, they cannot be returned or refunded in any circumstances.
Supporting quotations
Because Gifts are accessed with immediate effect and consumed immediately upon activation, they are not returnable or refundable in any circumstances.
Qualifications & exceptions
The sentence has no "unless required by law" wording, unlike the Coin refund rule.
Not stated here
Whether any law-based refund rights apply to Gifts is not stated here; the absence of that wording in this sentence is not proof that no such rights exist.
Charges & Financial Obligations · Restriction or exception
Diamonds are one factor for Rewards and do not guarantee a Reward or Reward Payment
A user's popularity, measured in Diamonds and ranking, is one of several factors TikTok considers when deciding what Rewards to give under the applicable Rewards Program Terms and the Rewards Policy. Diamonds do not automatically entitle a user to receive Rewards, including a Reward Payment.
Supporting quotations
A user's popularity (measured in Diamonds and ranking) is one of several factors we take into account to determine the Rewards it may give a user under the applicable Rewards Program Terms and our Rewards Policy.
Diamonds do not automatically entitle a user to receive Rewards, including a Reward Payment.
Qualifications & exceptions
Popularity is one of several factors.
No automatic entitlement.
Not stated here
Rewards, Reward Payments and Rewards Program Terms are defined in documents that were not supplied, so what a Reward is worth or whether it is paid in cash is not known.
Charges & Financial Obligations · Restriction or exception
Points can sometimes be redeemed for a Reward but never automatically
In some cases, subject to the applicable Virtual Items Terms, Rewards Program Terms or program-specific provisions, users may be eligible to redeem Points for a Reward. Points do not automatically entitle a user to claim any Reward. How many Points are needed, and which Rewards are available, depends on the applicable Rewards Program.
Supporting quotations
In some cases, subject to applicable Virtual Items Terms, Rewards Program Terms, and/or applicable Rewards Program-specific provisions, users may be eligible to redeem Points for a Reward. However, Points do not automatically entitle a user to claim any Reward.
The number of Points required to redeem a Reward, and what Rewards are available for redemption, will depend on the applicable Rewards Program.
Qualifications & exceptions
Redemption is limited to "some cases" and depends on program terms.
Not stated here
The Rewards Program terms that set Point costs and available Rewards were not supplied.
Charges & Financial Obligations · Restriction or exception
If your account ends before you use your Virtual Items, you get no refund or other value
If your account is deactivated or terminated before you use your Virtual Items, including any Coins, you are not entitled to a refund or any further access to or value from them, unless applicable law requires otherwise. TikTok encourages you to use your Virtual Items before you lose access to your account.
Supporting quotations
If your account on the Platform is deactivated or terminated before you use your Virtual Items (including any available Coins), you will not be entitled to a refund or any additional access to, or value from, such Virtual Items, unless required by applicable law, so we encourage you to use your Virtual Items (where possible) before you cease to have access to your account.
Except as otherwise required by applicable law, you will not be provided with a refund once your Coins have been made available to you on the Platform
Qualifications & exceptions
Applies to deactivation as well as termination.
Exception: where required by applicable law.
Fits with the rule that Coins are not refundable once made available.
Not stated here
The policy does not say whether the rule applies when you deactivate the account yourself or only when TikTok terminates it.