Uber collects data you provide, data from your use of its services, and data from other sources
Uber says it collects three kinds of data: data you provide, data collected when you use its services, and data from other sources. Each kind is broken down into categories and data types in the tables that follow. A separate linked overview page summarizes the data collected and how it is used.
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Uber collects data:
That you provide
When you use our services
From other sources
for a summary of the data we collect and how we use it.
Uber collects the following data:
Not stated here
The linked summary page is not supplied.
Data Access & Collection · Company practice
Account data: name, contact details, login and password, payment method, photo, settings and loyalty info
When you create or update your Uber account, Uber collects account information you provide: address, contact information (email or phone number), first and last name, login name and password, phone number, payment method (including related payment verification information), profile photo, settings (including accessibility settings) and preferences, and Uber partner loyalty program information.
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Data you provide: This includes:
a. Account information. We collect data when you create or update your Uber account.
Address
Contact info (i.e., email or phone number)
First and last name
Login name and password
Phone number
Payment method (including related payment verification information)
Profile photo
Settings (including accessibility settings) and preferences
Uber partner loyalty program information
Data Access & Collection · Company practice
Uber collects date of birth or age when needed for age-restricted products such as teen accounts or alcohol
Uber collects demographic data when necessary to enable certain features. As an example, it collects your date of birth and/or age to verify that you are eligible for age-restricted products or services, such as Uber for teens, or when you buy alcohol, tobacco or cannabis products.
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b. Demographic data. We collect demographic data if necessary to enable certain features. For example:
We collect your date of birth and/or age to verify your eligibility to use age-restricted products or services, such as
or if you purchase alcohol, tobacco or cannabis products.
Age or date of birth
Qualifications & exceptions
The listed uses are examples ("For example"), so demographic data may be collected for other features that need it.
Data Access & Collection · Company practice
Identity checks may use government IDs, selfies and facial verification that generates biometric data
Uber collects identity verification information to verify your account or identity. This may include biometric data that identifies you by physical or biological characteristics; for example, biometric data is generated when Uber uses facial verification to confirm that no one else is using your account, to confirm your age, or to prevent fraudulent accounts. The listed data types are government-issued identification documents such as driver's licenses or passports (which may contain ID photos and numbers, expiration date and demographics), selfies you submit, and facial verification information.
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c. Identity verification information. This refers to the data that we collect to verify your account or identity. This may include biometric data that allows you to be identified based on your physical or biological characteristics.
For example, biometric data is generated when we use facial verification technology to confirm that your account is not being used by anyone other than you, your age, or to prevent creation of fraudulent accounts.
Government-issued identification documents, such as driver’s licenses or passports (which may contain identification photos and numbers, expiration date, and demographics)
User-submitted selfies
Facial verification information
Qualifications & exceptions
Biometric data is described as something identity verification "may include", not as collected in every case.
Data Access & Collection · Company practice
User content includes reviews, uploads and recordings, ratings you give and feedback others give about you
Uber collects user content when you create Lists or reviews of restaurants or merchants, upload photos and recordings (including for customer support), rate or give feedback on drivers, delivery people, restaurants or merchants, or respond to surveys. It also covers feedback that drivers, delivery people, restaurants or merchants provide about you. The listed data types are ratings or feedback, Lists or reviews you create, uploaded photos and audio or video recordings (including in-app audio recordings and user generated content), and survey responses.
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d. User content. This refers to the data that we collect when you:
or reviews of restaurants or merchants.
Upload photos and recordings (including those submitted for purposes of customer support).
Provide ratings or feedback for drivers, delivery people, restaurants or merchants, or they provide feedback regarding you.
for more information about how ratings provided by other users are determined and used.
Respond to a survey.
Ratings or feedback
or reviews of restaurants or merchants
Uploaded photos and audio or video recordings, including
Survey responses
Not stated here
How ratings from other users are determined and used is described on a linked help page that is not supplied.
Data Access & Collection · Company practice
Uber determines approximate location; precise location is collected only if you allow it in phone settings
Uber determines your approximate location. It can determine your precise location if you allow it through your phone's settings. If you do, Uber collects your precise location from when you request a ride or order until the ride ends or the order is delivered, and also whenever the Uber app is open on your phone's screen.
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We also determine your approximate location and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or order until the ride is finished or your order is delivered. We also collect such data when you have the Uber app open on your phone’s screen.
Approximate location
Precise location
Qualifications & exceptions
Precise location collection depends on your phone-settings permission; the notice states no such condition for approximate location.
Data Access & Collection · User right or choice
You can use Uber without sharing precise location, though it may be less convenient
You can use Uber without letting it collect your precise location, but Uber says it may be less convenient, for example because you will have to type in your location instead of having it detected. The notice's Choice and transparency section explains how to control whether Uber may collect precise location data.
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You can use Uber without letting us collect your precise location. However, it may be less convenient for you, including because you will have to type your location into your phone instead of allowing us to detect it for you.
section below for information on how to control whether Uber may collect your precise location data.
Data Access & Collection · Company practice
Trip and order data, including guest checkout, covers payments, delivery proof, allergies and trip statistics
Uber collects details about your trips and orders, including orders placed through guest checkout. The listed data types include payment information (amount charged and payment method), proof of delivery (photo or signature), special instructions, allergies or food preferences, and statistics derived from past trips or orders, such as average order size, cancellation rates and total trips or orders. The list continues with trip or order details.
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Data collected when you use our services: This includes:
b. Trip/order information. This refers to the details we collect about your trip or order, including orders placed via guest checkout features.
Payment information (including amount charged and payment method)
Proof of delivery (including photo or signature)
Special instructions, allergies or food preferences
Statistics derived from past trip/order information, such as
Averages, such as average order size
Cancellation rates
Total trips/orders
Data Access & Collection · Company practice
Trip and order details: times, pickup and dropoff addresses, distance, merchant, items, value and tax ID
The trip/order details Uber collects include the date and time, requested pickup and dropoff addresses, distance traveled, restaurant or merchant name and location, items ordered, order value, and a tax ID where local regulations require one.
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Trip or order details, including
Date and time
Requested pickup and dropoff addresses
Distance traveled
Restaurant or merchant name and location
Items ordered
Order value
Tax ID (where required by local regulations)
Qualifications & exceptions
A tax ID is collected only where local regulations require it.
Data Access & Collection · Company practice
Usage data: crashes, access times, features viewed, Uber search history and ad campaign interactions
Uber collects usage data about how you interact with its apps and websites: app crashes and other system activity, access dates and times, app features or pages viewed, your Uber search history, and data about your interactions with marketing and advertising campaigns.
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c. Usage data. This refers to data about how you interact with Uber’s apps and websites.
App crashes and other system activity
Access dates and times
App features or pages viewed
Uber search history
Data regarding your interactions with marketing and advertising campaigns
Data Access & Collection · Company practice
Device data: advertising IDs, IP address, device identifiers, motion data, hardware, network and language
Uber collects data about the devices you use to access Uber: advertising identifiers, browser type, device motion data, device IP address or other unique device identifiers, hardware models, mobile network data, operating systems and versions, and preferred languages.
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d. Device data. This refers to data about the device(s) you use to access Uber.
Advertising identifiers
Browser type
Device motion data
Device IP address or other unique device identifiers
Hardware models
Mobile network data
Operating systems and versions
Preferred languages
Data Access & Collection · Company practice
Support contacts and in-app messages with drivers are collected, including call recordings and chat logs
When you contact Uber for customer support, to report a safety concern or with other inquiries, and when you communicate with drivers and delivery people through Uber's apps, Uber collects communications data: the type of communication (phone or text message), its content (including audio recordings, recordings of phone calls, call transcripts and chat logs), and the date and time.
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e. Communications data. This refers to the data we collect when you (i) contact Uber for customer support, to report a safety concern, or other inquiries and (ii) communicate with drivers and delivery people through Uber’s apps.
Communication type (phone or text message)
Content (including audio recordings, recordings of phone calls, call transcripts, and chat logs)
Date and time
Data Access & Collection · Company practice
Autonomous vehicle rides: in-cabin cameras record video of you; audio may also be recorded
If you take a ride in an autonomous vehicle, Uber will collect videos of you taken by in-cabin cameras. Uber may also collect audio recordings, for example when you contact Uber for customer support during a trip.
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f. In-Vehicle Recordings. If you take a ride in an autonomous vehicle, we will collect videos of you taken by in-cabin cameras. We may also collect audio recordings, such as when you contact Uber during a trip for customer support purposes.
Visual and/or audio recordings
Qualifications & exceptions
Video collection in autonomous vehicles is stated as certain ("will"); audio collection is stated as possible ("may").
Data Access & Collection · Company practice
Uber receives data from law enforcement, public health officials and other government authorities
Among other sources, Uber receives data about you from law enforcement officials, public health officials and other government authorities: your name, contact information, and information relating to law enforcement, health or other investigations.
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Data from other sources: These include:
a. Law enforcement officials, public health officials and other government authorities.
Name
Contact info
Information relating to law enforcement, health or other investigations
Data Access & Collection · Company practice
Marketing partners, advertisers, cash-back banks and data resellers supply usage, device and enrichment data
Uber receives data from marketing partners, advertisers and service providers, including banks in connection with cash back programs and data resellers. The data includes usage data (including your engagement with marketing and advertising campaigns), contact and device data, and enrichment data such as demographics (age range, household income range, gender), general interests and lifestyle, general purchasing behavior, viewing preferences and streaming habits. The banks, data resellers and enrichment data are marked with an asterisk, which the notice uses for collections and uses it does not perform in the EEA, UK or Switzerland.
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b. Marketing partners, advertisers, and service providers. This includes banks in connection with cash back programs,* and data resellers.*
Usage data, including your engagement with marketing and advertising campaigns
Contact
Device
Enrichment data such as demographics (age range, household income range, gender), general interests and lifestyle, general purchasing behavior, viewing preferences and streaming habits.*
Qualifications & exceptions
Asterisked items (banks for cash back programs, data resellers, enrichment data) are not performed in the EEA, UK or Switzerland, per the notice's asterisk rule.
Data Access & Collection · Company practice
Account owners who order for you, such as family or Enterprise Customers, give Uber your name, contact and trip data
Uber receives data from Uber account owners who request services for you (such as friends or family members) or who let you request services through their accounts (such as Enterprise Customers). That data includes your name, contact information, location and trip/order information.
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d. Uber account owners. This refers to Uber account owners who request services for you (such as friends or family members), or who enable you to request services through their accounts (such as Enterprise Customers).
Name
Contact info
Location
Trip/order info
Data Access & Collection · Company practice
Partners you use to create or access your account, and API partners, may send Uber varying data
Uber may receive your data from business partners through which you create or access your Uber account, such as payment providers, social media services, loyalty program partners, or apps and websites that use Uber's APIs or whose APIs Uber uses. The data types vary depending on the partner or API used.
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e. Uber business partners (account creation and access, and APIs). Uber may receive your data from business partners through which you create or access your Uber account, such as payment providers, social media services, loyalty program partners, or apps or websites that use Uber’s APIs or whose APIs Uber uses.
Varies depending on the business partner you use to create or access your Uber account, or the API used.
Not stated here
The specific data received varies by partner or API and is not listed in the notice.
Data Access & Collection · Company practice
Others in support issues, claims or disputes may supply evidence, including dashcam or ride videos of you
Users or others who provide information in connection with customer support issues, claims or disputes can supply your name and evidence relating to accidents, conflicts, claims or disputes. That evidence may include photos or recordings of you, including dashcam footage, videos that drivers submit through the Record My Ride feature, and video recordings shared by fleet partners.
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g. Users or others providing information in connection with customer support issues, claims or disputes.
Name
Evidence relating to accidents, conflicts, claims or disputes (which may include photos or recordings of you, including dashcam footage and videos that Drivers submit via the
feature or video recordings shared by fleet partners)
Data Access & Collection · Company practice
If another user refers you to Uber, Uber receives your name and contact details from that user
Uber receives data from users participating in its referral programs. For example, if another user refers you to Uber, Uber receives your contact information and first and last name from that user.
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h. Users participating in Uber’s referral programs. For example, if you are referred to Uber by another user, we receive your data from that user.
Contact info
First and last name
Data Access & Collection · Company practice
Uber and its partners use cookies and online identifiers in apps, sites, emails and ads, including for ads
Uber and its partners use cookies and other online identifiers on Uber's apps, websites, emails and online ads, for purposes described in this notice and in Uber's separate Cookie Notice. Cookies are small text files stored on browsers or devices by websites, apps, online media and ads. Purposes include authenticating users, remembering preferences and settings, determining content popularity, and delivering and measuring the effectiveness of advertising campaigns.
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Uber and its partners use cookies and other online identifiers on our apps, websites, emails and online ads for purposes described in this notice and
Uber’s Cookie Notice
Cookies are small text files that are stored on browsers or devices by websites, apps, online media and ads. Uber uses cookies and similar technologies for purposes such as:
Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Qualifications & exceptions
The purposes are listed as examples ("such as"); the list continues in the next part of the cookies section.
Not stated here
Uber's Cookie Notice is linked but not supplied, so specific cookies, partners and retention periods are not analyzed here.
Data Access & Collection · Company practice
Cookies are also used to analyze traffic and understand the online behavior and interests of people using Uber
Another listed purpose for Uber's cookies and similar technologies is analyzing site traffic and trends and generally understanding the online behaviors and interests of people who interact with Uber's services. The notice refers to its separate Cookie Notice for more information on the cookies and technologies described in this section.
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Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
Please see our [Cookie Notice](https://www.uber.com/legal/privacy/cookies/en/) for more information regarding the use of cookies and other technologies described in this section.
Not stated here
The Cookie Notice is linked but not supplied.
Data Access & Collection · User right or choice
You can turn off location collection, or live location sharing with drivers, in your device settings
You can enable or disable Uber's collection of your mobile device location data through your device settings, reachable from the Location sharing menu in Uber's Privacy Center. You can likewise enable or disable Uber's sharing of your real-time location with your drivers or delivery people.
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Location data collection
You can enable/disable Uber’s collection of your mobile device location data through your device settings, which are accessible via the Location sharing menu in Uber’s
Share live location
You can enable/disable Uber’s sharing of your mobile device real-time location data with your drivers or delivery people through your device settings, which are accessible via the Location sharing menu in Uber’s
iOS, Android and other platforms require your permission before apps access certain device data
Most mobile platforms, such as iOS and Android, define certain types of device data that apps cannot access without the device owner's permission, and each platform has its own way of obtaining that permission.
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Device permissions
Most mobile device platforms (such as iOS and Android) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained.
Data Access & Collection · Context
Cookie controls, including for personalized ads, are explained in the separate Cookie Notice
For how to control Uber's use of cookies and related technologies, including for displaying personalized ads, the notice refers you to Uber's Cookie Notice.
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Cookies and related technologies
For information on how to control Uber’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our
Not stated here
The Cookie Notice is linked but not supplied, so the cookie controls themselves are not analyzed here.