Identity and fraud-check providers supply ID documents, birth date, carrier data and known-person matches
Service providers that help Uber verify your identity or detect fraud supply confirmation of whether your account information relates to known persons, your name, contact information, date of birth, information about your phone's wireless carrier (such as carrier name and network type), and government-issued identification documents such as driver's licenses or passports with related information (such as ID numbers, expiration date and demographics).
Supporting quotations
c. Service providers who help us verify your identity or detect fraud.
Confirmation of whether your account information relates to known persons
Name
Contact info
Date of birth
Information relating to the wireless carrier associated with your phone, such as carrier name and network type
Government-issued identification documents such as driver’s licenses or passports, and related information (such as identification numbers, expiration date, and demographics)
Security & Safeguards · Company practice
Signup details are checked against third-party identity and fraud databases to verify who you are
For safety, security and fraud prevention, Uber verifies your account, identity or compliance with safety requirements. This includes verifying that you are who you say you are by using the account information you give at signup (such as name, contact information, date of birth or payment information) alongside insights from third-party identity and fraud prevention databases, and verifying your eligibility for an Uber One for Students membership. Data used for verification includes account data, third-party database data, demographics, identity verification data, in-vehicle recordings and user content.
Supporting quotations
For safety, security, and fraud prevention and detection. We use data to help maintain the safety and security of our services and users.
a. Verifying your account, identity or compliance with safety requirements. This includes:
that you are who you say you are by using the account information you provide during signup (such as name, contact information, date of birth or payment information) alongside insights from identity and fraud prevention third-party databases
Verifying your eligibility to subscribe to an
Account
Data from other sources (third-party databases)
Demographics
Identity verification
In-vehicle recordings
User content
Security & Safeguards · Company practice
ID checks and real-time selfie matching confirm your age and that you are the account holder (not in EEA/UK/CH)
To verify your age and that your account is used by you and not someone else, Uber collects your ID number and/or a photo of your ID and completes a verification that the ID is valid, unaltered and not associated with another account, and collects a real-time selfie that it compares against your ID photo or profile photo. Both methods are marked with an asterisk, which the notice uses for collections and uses it does not perform in the EEA, UK or Switzerland.
Supporting quotations
your age and that your account is being used by you and not someone else by:
Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document*
Collecting a real-time selfie that we compare against the photo on your ID or your profile photo to confirm that the photos are of the the same person*
Qualifications & exceptions
Asterisked: per the notice, not performed in the EEA, UK or Switzerland.
Security & Safeguards · Company practice
An ID photo is collected for bike or scooter rentals, age-restricted deliveries, Uber Rent and Uber Connect
Uber verifies your identity and/or age by collecting a photo of your ID when you rent a bike or scooter, receive delivery of age-restricted items such as alcohol, tobacco or cannabis, or use products such as Uber Rent and Uber Connect.
Supporting quotations
Verifying your identity and/or age by collecting a photo of your ID when you rent a bike or scooter, receive delivery of age-restricted items like alcohol, tobacco or cannabis, or use products like Uber Rent and Uber Connect
Security & Safeguards · Company practice
Bike or scooter rentals: a real-time selfie and object verification check that you wear a helmet or safety gear
When you rent a bike or scooter through Uber, Uber verifies that you are wearing a helmet or other mandatory safety gear by collecting a real-time selfie and using object verification technology.
Supporting quotations
Verifying, when you rent a bike or scooter through Uber, that you are wearing a helmet, or other mandatory safety gear, by collecting a real-time selfie and using object verification technology
Security & Safeguards · Company practice
Fraud prevention, including by Guest Users, draws on messages between users, driver data, location and usage
Uber uses data to prevent, detect and combat fraud, including fraud by Guest Users. The data used includes account data, communications between users, data from other sources (driver data), demographics, device data, identity verification data, location, trip/order and usage data.
Supporting quotations
b. Preventing, detecting, and combating fraud, including by Guest Users.
Account
Communications between users
Data from other sources (driver data)
Demographics
Device
Identity verification
Location
Trip/order
Usage
Security & Safeguards · Company practice
Safety experts can give live support during trips using your phone, name, vehicle, location and trip data
Uber uses data to provide live support from safety experts during trips or deliveries. The data used includes account data (phone, user name, vehicle details), location, trip/order data and user content.
Supporting quotations
from safety experts during trips or deliveries.
Account (phone, user name, vehicle details)
Location
Trip/order
User content
Security & Safeguards · Company practice
Fraud algorithms monitor your location, payments and usage in real time against historical patterns
Uber uses algorithms to prevent and detect fraud against Uber or its users, including monitoring for account takeovers, suspicious user behavior and unauthorized access attempts, including by third-party aggregators. The tools look for patterns that may indicate fraud, such as behavior that differs significantly from typical user behavior. To do this, Uber monitors in real time information collected from or generated by users, including location data, payment information and Uber usage, and compares historical data against real-time data.
Supporting quotations
Fraud prevention and detection
Uber uses algorithms to prevent and detect fraud against Uber or our users. This includes efforts to monitor for account takeovers, suspicious user behaviors, and unauthorized access attempts, including by third-party aggregators.
These tools look for patterns that may indicate fraudulent behavior, such as those that vary significantly from typical user behavior. To do this, Uber performs real-time monitoring of information collected from or generated by users, including location data, payment information, and Uber usage. We also examine historical data and compare it against real-time data to help detect suspicious behavior.
Security & Safeguards · Company commitment
Uber commits to encryption, staff training, access limits and limiting government access to your data
Uber says it is committed to protecting your personal data wherever it is processed and by whomever, through global measures including securing data in transit (including through encryption) and at rest, mandatory company-wide privacy and data security training, internal policies and procedures limiting access to and use of user data, and limiting government and law enforcement access to user data except where required by law, where there are imminent threats to safety, or where users have consented.
Supporting quotations
Uber is committed to protecting your personal data regardless of where you are located or where, or by whom, your personal data is processed. This includes implementing global measures to protect users’ data, including:
Securing user data when in transit, including through encryption, and at rest.
Mandating company-wide training regarding privacy and data security.
Implementing internal policies and procedures to limit access to, and use of, users’ data.
Limiting government and law enforcement access to user data, except where required by law; there are imminent threats to safety; or users have consented to the access.
Qualifications & exceptions
Government and law enforcement access is limited except where required by law, for imminent safety threats, or with user consent.
Cross-references
contrast (model-proposed): Uber may disclose data when it believes law, legal process or safety concerns require or justify it — contrast: Uber commits to limit government and law enforcement access except where required by law, for imminent safety threats or with consent, yet the sharing section lets it disclose data where it believes disclosure is required or otherwise appropriate due to safety or similar concerns.