User Agreement

Venmo · Official agreement

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Venmo Legal Agreements

User Agreement

Last Updated

This user agreement is effective as of August 24, 2026.

Welcome to Venmo!

This user agreement is a contract between you and PayPal, Inc. governing use of your Venmo account and the Venmo services. You must be in the United States and have a U.S. bank account to use the Venmo services.

You agree to comply with all of the terms and conditions in this user agreement. The terms include an agreement to resolve most disputes by arbitration on an individual basis, a class action waiver, and a jury trial waiver. In arbitration, there is less discovery and appellate review than in court. You also acknowledge and agree to comply with the following additional policies and each of the other agreements posted on [venmo.com/legal](https://venmo.com/legal/start/) that apply to you:

We may revise this user agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide notice to you of at least 21 days before they become effective. By continuing to use our services after any changes to this user agreement become effective, you agree to abide and be bound by those changes. If you do not wish to be bound by any changes to this user agreement, you must close your account before they become effective.

Opening a Venmo Account

To use the Venmo services, you will need to create a personal account. You may only have one personal account. To create a personal account, you must be a resident of the United States or one of its territories, be at least 18 years old or the age of majority in your state of residence and use a cellular/wireless telephone number that you own.

Personal accounts let you do things like:

We may also offer you the ability to set up a business profile within your personal account, which you can use to receive payments for the sale of goods and services. This feature is offered in our sole discretion and may not be available to all users.

You may also be offered the ability to set up a Venmo branded cryptocurrency account (“Crypto Account”) through our affiliate, PayPal Digital, Inc. (doing business as PayPal Digital and Venmo Digital) (“PayPal Digital”). You can learn more in the [Cryptocurrency Terms and Conditions](https://www.paypal.com/us/legalhub/paypal/cryptocurrencies-tnc).

Except for commercial transactions expressly authorized by Venmo, for example, transactions with authorized merchants or business profiles, purchases made using your Venmo Mastercard®, or transactions that are identified as payments for goods and services, personal accounts and Teen Accounts may not be used to conduct business, commercial or merchant transactions with other personal accounts or Teen Accounts, which includes paying or accepting payment from other personal accounts or Teen Accounts held by users you do not personally know for goods or services (for example, concert tickets, electronic equipment, sneakers, a watch, or other merchandise, deposits for apartments, or dog walking). If you plan to use your Venmo account to receive payments for goods or services, you must ask your buyer to identify that their payment is for goods and services or have a business profile. You may also find out more information about offering Venmo as a payment option on your website or mobile app by [visiting this webpage](https://venmo.com/business/start).

We may also offer you the ability to link a PayPal confirmed charity account to your Venmo account to create a Venmo charity profile, which you can use to receive donations through Venmo. This feature is offered in our sole discretion and may not be available to all users. If you have a business profile, you will not be able to link a PayPal confirmed charity account to your Venmo account. Charity profiles agree to comply with the [PayPal Confirmed Charity Terms and Conditions](https://www.paypal.com/us/webapps/mpp/ua/pp-confirmed-charity-tnc) in addition to this user agreement.

We may also offer you the ability to open a Teen Account. A “Teen Account” is a sub-account linked to your personal account that can be used by an individual you authorize. The authorized individual must be between 13 and 17 years old at the time of opening the Teen Account (a “Teen User”). You can add funds to a Teen Account using your personal account. Any activity conducted by a Teen User in connection with the Teen Account or the Venmo services is treated as your activity under this user agreement, and you will be responsible for all such activity.

When we refer generally to “your Venmo account” that includes your personal account and any Teen Account you have opened (whereas references to your “personal account” do not include any linked Teen Account).References to any “balance” or “funds” in your Venmo account includes funds held in any associated Teen Account, which you agree are owned by you.

Keep confidential any credentials used to access your Venmo account and the Venmo services. You must keep your phone number, email address and other contact information current in your Venmo account profile.

Closing Your Venmo Account

You may close your Venmo account and terminate your relationship with us without cost, but you will remain liable for all obligations related to your Venmo account even after the Venmo account is closed. Any incomplete transactions or transfers must be completed or canceled and you must withdraw or transfer any money from any personal, business, or charity profiles of your Venmo account before closing it. To the extent you have linked Teen Accounts, money must be withdrawn or transferred out of the Teen Account before you can close your Venmo account.

If your Venmo account is closed for any reason, any business or charity profile, Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card will be canceled.

Link or Unlink a Payment Method

You can link or unlink certain payment methods such as a debit card, credit card, or a U.S. bank account to your Venmo account. You can manage your Venmo account's payment methods in the Payment Methods section of your Venmo account settings. Payment methods linked to a Teen Account can be managed under the Teen User’s Teen Account settings.

Please keep your payment method information current (e.g., credit card number and expiration date). If this information changes, we may update it using information and third-party sources available to us without any action on your part. If you do not want us to update your card information, you may remove your payment method from your Venmo account. If we update your payment method, we will keep any preference setting attached to such payment method. You may need to confirm your payment method, so we can verify that it is valid and belongs to you. To do this, you authorize us to make credits and debits to your payment method as follows: If your payment method is a bank account that you manually link to your Venmo account by adding your bank routing and account numbers (instead of verifying using a real-time account verification service, if available to you), we will make two small deposits to your provided bank account of less than $1.00 U.S. dollar each that you will need to confirm with us, along with one corresponding single debit from your bank account totaling the amount of the two small deposits.

Authorization to Charge your Payment Method

General authorization to charge your payment method

By linking a payment method to your Venmo account, as described in the section Link or Unlink a Payment Method, you authorize us to charge such linked payment method for the payment amount and any applicable fees (a) whenever you choose such linked payment method to send money or buy something using Venmo, (b) in connection with any errors, claims, or disputes, and (c) for amounts you owe to us.

Authorization of specific transactions

Each time you make a payment, as described in the section Making Payments, or buy something, as described in the section Buying Something from Authorized Merchants, you authorize us to charge the selected payment method or backup payment method for the payment amount and any applicable fees. If the amount of your transaction changes after checkout (for example, if the amount increases because you add another product or service like expedited delivery or if the amount decreases or is split because a portion of your order is canceled or delayed), you authorize us to charge the selected or backup payment method in the revised amount.

If you have entered into an automatic payment agreement with a seller, you authorize us to charge your selected payment method each time you make a purchase from the seller, including via recurring payments or any other future transactions scheduled in advance. If your selected payment method cannot be charged, you authorize us to charge the relevant backup payment method linked to your Venmo account. Similarly, for Scheduled Payments, if you do not have enough funds in your Venmo balance to fully fund a Scheduled Payment, or if your Venmo balance is not available for payments, you authorize us to charge your designated backup payment method for the full amount of the Scheduled Payment plus any applicable fees.

Each time you use your bank account as a payment method, you are authorizing us to initiate a transfer from that bank account. For these transactions, we will make electronic transfers from the bank account in the amount authorized. You authorize us to try this transfer again if the initial transfer is rejected by the bank for any reason. If a bank account is used as the payment method for a transaction and funding fails (for example, as a result of insufficient funds), we may attempt to charge the debit cards linked to your Venmo account as a backup. If a bank account is selected as the payment method , remember that your Venmo account is issued to you by PayPal, Inc. and not your bank. The terms, benefits, and protections associated with your Venmo account may vary from those that apply to your bank account. If your Venmo account is used to make a payment that exceeds the balance in the linked bank account, the bank may charge overdraft fees, even if you chose not to allow overdrafts with your bank. Similarly, the liability limits applicable to your Venmo account may differ from those applicable to the linked bank account.

Revoking your authorization

You can revoke our authority to charge a payment method by unlinking that payment method from your Venmo account as described in the section Link or Unlink a Payment Method. Such revocation only applies to transactions that are initiated after you unlink the payment method. It does not affect our authority to charge the payment method for a transaction you have already authorized, including our authority to re-present a charge to the unlinked payment method or charge the unlinked payment method as a backup payment method if the original transaction occurred before you unlinked that payment method. Unlinking a payment method also does not revoke our authority to charge or credit the payment method in connection with an error, dispute, or claim with respect to a transaction initiated before you unlinked that payment method. If you have a payment method selected for a connected business, you may not be able to unlink that payment method until you select a different payment method in the “Connected Businesses” settings in your Venmo app or by disconnecting the business as explained in the section Billing agreement payments and preauthorized payments. If there is a pending transaction with a seller where you have authorized the transaction, but the seller has not yet completed the transaction, you may not be able to unlink the payment method used until the transaction is completed or you select an alternative payment method.

Debit card processing

Venmo will process debit or prepaid card funded transactions through either the ATM debit network or the Visa, Mastercard or Discover network, except for Venmo Debit Card transactions you make using your Venmo account with authorized merchants (as further described in the section Buying Something from Authorized Merchants), which will be processed directly by Venmo by debiting your Venmo balance.

Using Money Sent to You on Venmo

To hold a Venmo balance and use money sent to you for Venmo payments to other users or authorized merchants, we must verify the required identifying information you provide to us. The required identifying information is:

Until you verify the required identifying information, you will be able to receive money into your Venmo account, but you will only be able to withdraw the money you receive to a linked bank account or debit card. You will also not be able to establish a Teen Account until we verify the required identifying information you provide to us.

Charity profiles are not able to send money to other Venmo users or to your linked personal account, and can only send money to a linked bank account.

Receiving Money into Your Venmo Account

Adding Money

If we have verified the required identifying information that you provide to us, Venmo may offer you the ability to add money to your Venmo balance from a linked bank account or debit card or through Direct Deposit and remote check capture features, and may also offer Teen Users the ability to add money to a Teen Account balance from a linked bank account or debit card or through Direct Deposit, subject to the applicable fees found on the Fees page. In addition to one-time electronic transfers from your linked bank account or debit card, we may also allow you to set up automatic transactions that add funds to your Venmo balance from a linked bank account or debit card. You may set up automatic transactions to add funds to your Venmo balance on a set schedule (such as weekly or monthly) or whenever your Venmo balance falls below an amount you specify. Withdrawing funds from your Venmo account through a standard transfer or Instant Transfer will not trigger an automatic reload. You may cancel these automatic transactions through the app or by contacting customer service. Automatic transactions to add funds to your Venmo balance are not available for Teen Users.

If you have a Venmo Debit Card, you may also add money to your Venmo balance at participating stores. Teen Users with an authorized Teen Debit Card may similarly add funds to the Teen Account balance at participating stores. You or the Teen User must swipe the Venmo Debit Card at the register and provide the amount of cash to be added, plus any fee that the participating store charges. For more information, including fees and limits, please refer to the [Add Cash at Stores](https://help.venmo.com/hc/en-us/articles/21256542236563) and [Fees](https://venmo.com/resources/our-fees/) pages.

Other than these methods, you cannot add money. Remember, you may use the payment methods linked to your personal account (and Teen Users may use the payment methods linked to a Teen Account) to fund transactions and a Venmo balance is not needed to send money or buy something using your Venmo account.

Direct Deposit

If you are eligible for Direct Deposit and we have verified your required identifying information, you may arrange to have all or part of your paycheck or any federal or state government benefit or payment (e.g., Federal tax refunds or Social Security payments) transferred directly into your personal account by your employer or government payer, as applicable, by using the Direct Deposit feature (Direct Deposit).

You, or a Teen User, may also arrange to have all or a part of a Teen User’s paycheck transferred directly into a Teen Account by using Direct Deposit. Teen Accounts are not eligible to receive federal or state government benefits, including tax refunds, using Direct Deposit.

We determine eligibility for Direct Deposit in our sole discretion. If you are eligible for Direct Deposit, you (or a Teen User) will see the Direct Deposit feature in the Venmo app settings. If you or your Teen User want to authorize a Direct Deposit from an employer to a Teen Account, be sure to use the account and routing numbers specifically associated with the Teen Account’s Direct Deposit feature. You agree that all funds received through Direct Deposit, including funds received into a Teen Account, are owned by you, not the Teen User.

To enroll, you will need to provide the employer or, for non-Teen Accounts, the government payer, as applicable, with the account and routing numbers found in the Direct Deposit section available in the Venmo app. The employer or government payer may also ask you to fill out their own direct deposit form. We do not charge any fees to set up or maintain Direct Deposit.

We may offer early access to Direct Deposit funds to eligible customers. Direct Deposit and the earlier availability of funds are subject to the timing of the payer’s funding. Funds transferred via Direct Deposit generally will be available on the day the funds are applied to the account. Because we do not receive funds via Direct Deposit instantly, there will be some delay between the payment being initiated by the payer and the payment arriving at Venmo. For example, Direct Deposit of funds may be delayed for several days in the event of a federal or bank holiday. You may review your periodic statements or transaction history on Venmo.com or call Customer Service to verify that each Direct Deposit has been received. Funds added to your personal account (or a Teen Account) via Direct Deposit, including funds added using The Bancorp Bank, N.A. account and routing number, are transferred to and held by one or more banks insured by the Federal Deposit Insurance Corporation (FDIC) that we choose in our discretion (“[Program Banks](https://www.paypal.com/us/webapps/mpp/ua/program-banks-tnc)”) where they will, subject to certain conditions, be eligible for FDIC pass-through insurance in your name (and not in the name of a Teen User). FDIC insurance protects against the failure of a [Program Bank](https://www.paypal.com/us/webapps/mpp/ua/program-banks-tnc), not the failure of PayPal, which provides the Venmo service. PayPal is not a bank, does not take deposits and is not FDIC insured. Any other Venmo account funds and all cryptocurrencies are not held in FDIC-insured bank deposits. Cryptocurrencies may lose value. We reserve the right to accept, reject or limit transfers via Direct Deposit in our sole discretion. If you or a Teen User wish to cancel Direct Deposits, contact the payer directly.

Please note that in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:

Remote Check Capture

If you are eligible for remote check capture and we have verified your required identifying information, you can transfer proceeds from checks into your Venmo account using our remote check capture feature where that feature is available. Remote check capture may not be available in all locations and is not available for Teen Accounts or if you have a negative balance. Please refer to the [Venmo Cash a Check FAQ](https://help.venmo.com/hc/en-us/articles/360061203533-Cash-a-Check-FAQ) for more information and details on availability and other restrictions. We determine eligibility for remote check capture in our sole discretion. For full terms applicable to remote check capture, including fees and limits, please review [https://www.ingomoney.com/partners/paypal-terms-conditions](https://www.ingomoney.com/partners/paypal-terms-conditions) and the [Fees page](https://venmo.com/resources/our-fees/).

Holding Money in Your Venmo Account

Unless otherwise expressly stated, all references to “funds” in these terms and conditions mean money denominated in sovereign currency and not cryptocurrency or any other form of asset.

Any funds in your Venmo account represent unsecured claims against us unless you have added money to your Venmo account using the cash a check feature, have bought or have received cryptocurrency through a Crypto Account, you or a Teen User have been issued a Venmo Mastercard® debit card that has not been closed or canceled, or have used Direct Deposit to add money to your Venmo account (including to a balance associated with a Teen Account) . In that case, we will place your U.S. dollar Venmo funds in one or more [Program Banks](https://www.paypal.com/us/legalhub/program-banks-tnc), where they will, subject to certain conditions, be eligible for pass-through FDIC insurance up to applicable limits.

PayPal, the provider of the Venmo service, is not a bank, does not take deposits and is not FDIC insured.

If your Venmo account is not eligible for FDIC pass-through insurance, we combine your Venmo account funds with the funds of other Venmo account holders not eligible for FDIC pass-through insurance and invest those funds in liquid investments in accordance with state money transmitter laws. You will not receive any interest or other return on the funds held with us. We own the interest or other earnings on these investments. However, the claim against us represented by funds held in your Venmo account is not secured by these investments and you do not have any ownership interest (either legal or beneficial) in these investments. These pooled amounts are held apart from our corporate funds, and we will neither use these funds for our operating expenses or any other corporate purposes nor will we voluntarily make these funds available to our creditors in the event of bankruptcy.

If your Venmo account is eligible for FDIC pass-through insurance, we will hold these funds as your agent and custodian, and you will be the ultimate beneficial owner of the funds (including any funds held in a Teen Account). We will deposit your funds into one or more custodial accounts we maintain for the benefit of eligible Venmo account holders at one or more [Program Banks](https://www.paypal.com/us/legalhub/program-banks-tnc). Venmo customer funds in these custodial accounts will, subject to certain conditions, be eligible for pass-through FDIC insurance coverage. Subject to the limitations set forth below, this means that if a bank holding the custodial account in which your funds are deposited fails, you should be eligible to be insured by the FDIC up to the standard maximum deposit insurance amount (currently $250,000). Note that the FDIC insurance maximum applies to the aggregate of all funds that you have on deposit in all accounts you have with the same bank in a particular FDIC ownership category. For example, if you have a PayPal Balance Account and a Venmo account that are both held in your individual capacity and you qualify for pass-through FDIC insurance in both accounts, any balances you maintain in those accounts (including any funds held in a Teen Account) will be aggregated for purposes of FDIC limits to the extent we place those funds in the same bank. If the total balances you have at any bank exceeds FDIC insurance limits, the amount in excess of those limits could be lost.

When we provide immediate or early credit of funds sent to your Venmo account, there might be a delay between the time that funds are credited and when we actually transfer those funds to one of the custodial accounts. That amount might not be eligible for FDIC pass-through insurance in your name during this period, but we will still hold the funds as your agent and custodian in investments authorized by our state regulators. FDIC pass-through insurance coverage is contingent upon our maintaining accurate records and on both us and the Program Bank in which the funds are deposited otherwise complying with requirements in FDIC regulations. The determinations of whether these requirements have been satisfied and whether you are eligible for FDIC pass-through insurance coverage will be made by the FDIC at the time that a Program Bank holding a custodial account fails. You will not receive any interest or other return on funds held in these custodial accounts and you agree that any earnings on funds in a custodial account belong to us, and we may be compensated for placing your funds in a custodial account.

Cryptocurrency services are provided by PayPal Digital. Cryptocurrencies are not FDIC-insured and may lose value.

Withdrawals from Your Venmo Account

Money in your Venmo account may be withdrawn by:

You can manage your personal account's payment methods in the Payment Methods section of your Venmo account settings. Payment methods linked to a Teen Account can be managed under the Teen User’s Teen Account settings. We may set limits on withdrawals and transfers, and you can view bank transfer and debit card transfers limits on the [Personal Profile Bank Transfer Limits page](https://help.venmo.com/hc/en-us/articles/209690048), the [Business Profile Payment and Transfer Limits page](https://help.venmo.com/hc/en-us/articles/4406156451347-Business-Profiles-Payment-and-Bank-Transfer-Limits), and the [Charity Profile Payment and Transfer Limits page](https://help.venmo.com/hc/en-us/articles/8787027434003), as applicable. The fees applicable to withdrawals can be found on the [Fees](https://venmo.com/resources/our-fees/) page. Fees and limits may change from time to time in our sole discretion.

If we have verified your required identifying information, we may offer you the ability to use the money in your Venmo balance or a Teen User the ability to use the money in a Teen Account as a payment method for goods and services through a direct debit payment transaction that you or a Teen User initiates via a third-party merchant’s website or mobile application using The Bancorp Bank, N.A. account and routing number provided to you in the Direct Deposit section of the app. Direct debit payment transactions are considered electronic fund transfers, and your Venmo account or Teen Account is debited on a one-time or recurring basis as you instruct using your The Bancorp Bank, N.A. account and routing number used for your Direct Deposits. There are daily limits on the amount and number of direct debit payment transactions and limits on the amount you or a Teen User can transfer per transaction. Please refer to the [Direct Debit Help Center](https://help.venmo.com/hc/en-us/articles/27344135785875) page for more information. As part of the direct debit payment transaction, you may be required to provide consents and agree to the terms and conditions presented by the merchant. Management of any scheduled payments, including cancellation, can typically be done through the merchant’s website or mobile application. You may contact us through the [Help Center](https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807) or call us at (855) 812-4430 at least 3 Business Days prior to any scheduled recurring transfer to enable a stop payment. For any scheduled recurring transfer, if you request us to stop one of these payments 3 Business Days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.

Withdrawal reviews

We review account and transaction activity at various times, including when withdrawals (transfers to your bank) are initiated. This review checks for, among other things, suspicious or illegal activity, and whether your Venmo account activity and the activity of users with whom you (or a Teen User) have transacted comply with this agreement. In connection with our review process, you may be required to provide us with additional information and/or documentation to verify your identity. We may limit your Venmo account and access to the money in it or that is sent to you (or a Teen User) until verification is completed.

Reviews may result in:

Among other reasons, we may take the above actions if you (or a Teen User) knowingly or unknowingly were a participant in a payment that was made from a stolen card, compromised bank account, or compromised Venmo account, or if you (or a Teen User) were a participant in a transaction for goods and services among personal accounts (and/or Teen Accounts).

VENMO SHOULD ONLY BE USED TO TRANSACT WITH PEOPLE YOU KNOW AND TRUST. DO NOT USE VENMO TO TRANSACT WITH PEOPLE YOU DON’T KNOW, ESPECIALLY IF THE PAYMENT INVOLVES THE PURCHASE OR SALE OF A GOOD OR SERVICE. UNLESS VENMO EXPRESSLY AUTHORIZES YOUR PAYMENT FOR A GOOD OR SERVICE, FOR EXAMPLE, TRANSACTIONS WITH AN AUTHORIZED MERCHANT OR BUSINESS PROFILE, TRANSACTIONS MADE WITH YOUR VENMO DEBIT CARD OR TEEN DEBIT CARD, OR PAYMENTS THAT ARE IDENTIFIED AS FOR GOODS AND SERVICES, PAYING OR RECEIVING PAYMENT FOR A GOOD OR A SERVICE IS PROHIBITED. IF YOU OR A TEEN USER USE VENMO TO CONDUCT SUCH A TRANSACTION AND WE LATER REVERSE THE PAYMENT (WHICH COULD OCCUR IF IT IS DETERMINED THAT THIS AGREEMENT WAS VIOLATED OR IF THE PAYMENT WAS MADE USING A COMPROMISED PAYMENT METHOD OR ACCOUNT), YOU OR A TEEN USER COULD LOSE BOTH THE UNDERLYING GOODS OR SERVICES AND THE MONEY SENT FOR THEM.

Account Statements

You have the right to receive account statements showing your Venmo account activity. You may view your Venmo account statements by logging into your Venmo account on the Venmo website.

Making Payments Using the Pay or Request Feature

Using your personal or business profile, you can send or request money using the “Pay or Request” feature in your Venmo account. If you send the payment to a phone number or email address that is not linked to a Venmo account, the recipient can claim the payment or fulfill the request by opening a Venmo account. If they don’t claim the money sent within 30 days of the date it is sent, the payment will be cancelled and any money (including any fees you were charged) will be sent back to you.

Charge requests must be accepted before money is sent. When you accept a charge request sent by another Venmo user, you will send them money. Charity profiles may not send money or charge requests to Venmo users. Teen Users may send money to or request money from a Venmo user using the compose payments feature, and the funds will be sent from or received into the Teen Account.

When your Venmo balance is available (we have verified the required identifying information) and able to cover the entire amount of a payment made using the Pay or Request feature in your Venmo account, the full transaction amount will be drawn from your Venmo balance. When your Venmo balance is unavailable or unable to cover the entire amount of such a payment, we will draw the entire amount from an eligible payment method of your choice. In those instances, we will ask you to choose a payment method from a list of all eligible payment methods. When you choose a payment method, you are also providing your express consent to make that your default payment method for future payments made using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase. Your default payment method will be shown automatically for future payments using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase, but you will have the option to choose a different payment method. If you choose a different payment method, you are also providing your express consent to make that your default payment method for future payments made using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase.

You can make future-dated single or recurring payments of the same amount on a schedule that you establish using the “Scheduled Payments” feature. If you have enough money in your Venmo balance to fully fund the Scheduled Payment at the time it is scheduled to be made and your Venmo balance is available (i.e., we have verified the required identifying information), your Venmo balance will be used to fund the Scheduled Payment. If not, the full payment amount will be placed on the backup payment method you designate. Payments will not be split between your Venmo balance and your backup payment method.

There is no fee to create a Scheduled Payments series, but funding a payment from your designated backup payment method may result in fees. Please see our [Fees Page](https://venmo.com/resources/our-fees/) for more information about the fees we charge. The amount of any fee we charge is disclosed at the time you authorize the Scheduled Payments series. Please note that your bank account or card issuer may also charge fees for use (e.g., overdraft fees or cash advance fees, respectively). You can cancel/stop Scheduled Payments through the settings feature on the Venmo app or by [contacting us](https://help.venmo.com/hc/en-us/requests/new). You must cancel a Scheduled Payment prior to 11:59 PM PT the day before it is scheduled and if we do not do so, we will be liable for your losses or damages.

Personal payments

You can send money to other Venmo users without making an underlying donation or commercial transaction (that is, the payment is not for the purchase of goods or services or for making any other commercial transaction) using the Pay and Request feature in your Venmo account (known as “personal payments”). Teen Users may send or request personal payments, and the funds will be sent from or received into the Teen Account.

When you send a personal payment funded by a linked bank account, Venmo may, at its discretion, choose to process the payment as an e-check. E-check is a payment method where you use your bank account as your payment method, and the payment is not received by the recipient until the transaction is processed from the bank. This process usually takes 3-5 Business Days.

Payments for goods and services

Payments for the sale of goods or services made using the Pay and Request feature in your Venmo account must either be identified as for goods and services or sent to business profiles. You may not send regularly recurring payments for goods and services using the Pay and Request feature in your Venmo account (for example, every month or otherwise on a routine billing cycle). Teen Users may use the Pay and Request feature to make payments for goods or services; however, Teen Accounts cannot be used to request or receive payments for goods and services.

Certain Qualifying Payments made to a business profile or that are marked as for goods and services are eligible for the Venmo Purchase Protection Program. Sellers must keep appropriate transaction documentation and we may request such information to investigate claims made under the Venmo Purchase Protection Program. If a seller does not provide adequate documentation, or we determine, in our sole discretion, that a claim qualifies for the Venmo Purchase Protection Program, we may initiate a refund to the buyer by reversing the payment from the seller’s account, as explained further in section Refunds for Transactions.

Donations

You (and Teen Users) can send donations to charity profiles on Venmo. The receipt received from Venmo is a donation receipt that may be used for tax purposes. Venmo will share your name and email address (or the Teen User’s name and email address, if the Teen User has made the donation) with any charity profile to which you send a donation for donation acknowledgement and receipt purposes.

Fees and limits

We may, at our discretion, impose limits on the amount and/or the number of payments and transfers you or a Teen User can send and receive. You can view any sending limit on our [Personal Profile Payment Limits page](https://help.venmo.com/hc/en-us/articles/221010968) (which includes limits for Teen Accounts), our [Business Profile Payment and Transfer Limits page](https://help.venmo.com/hc/en-us/articles/4406156451347-Business-Profiles-Payment-and-Bank-Transfer-Limits), and our [Charity Profiles Payment and Transfer Limits page](https://help.venmo.com/hc/en-us/articles/8787027434003), as applicable.

The fees applicable to receiving, withdrawing and sending money can be found on the [Fees page](https://venmo.com/resources/our-fees/). If a credit card is used as the payment method when sending money, the card issuer may also charge a cash-advance fee.

In order to manage risk, we may limit the payment methods available to make a payment.

Fees and limits may change from time to time in our sole discretion.

Buying Something from Authorized Merchants

How to buy something from an authorized merchant’s website, mobile app, or in-person

You (and Teen Users) may have the ability to use Venmo as a payment method with an authorized merchant as described in this section. An “authorized merchant” means a merchant that has been authorized by us to accept Venmo as a payment method for purchases of goods and services through (a) the merchant’s website or mobile app, (b) within a merchant checkout or purchase experience that is presented inside the Venmo app or (c) in-person by using a Venmo QR code. This includes, for example, buying something online using your mobile phone through an authorized merchant’s website or mobile app and selecting Venmo as your payment method at checkout, or buying something from an authorized merchant in-person by using a Venmo QR code. Venmo does not operate a marketplace and is not a marketplace facilitator. When you buy something with an authorized merchant, you are transacting directly with the merchant or the merchant’s marketplace and not Venmo.

Payments sent using the Pay and Request feature in your Venmo account, such as payments to personal accounts, business or charity profiles, or Teen Accounts, and payments that are identified as for goods and services, do not qualify as payments to an authorized merchant. Similarly, if you or a Teen User are charged via the Venmo app or the Venmo website and accept the charge, this is not a payment to an authorized merchant.

If we have verified your identity, we may make available to you the ability to divide a single purchase with an authorized merchant between the available funds in your Venmo balance and another available payment method. These transactions are referred to as split payment transactions.

Some merchants may require that a payment method is linked to your Venmo account or your Teen Account, depending on which is used, in order to use Venmo for purchases with the merchant.

For certain authorized merchants, you expressly agree that the payment method you choose when you pay that merchant for the first time will become your default payment method for that merchant and we will remember it for future purchases with that merchant. We will let you know when this happens. You can manage your default payment methods with these authorized merchants in the Connected Businesses section of your Venmo account settings. If you select your Venmo balance as your default payment method, you will be asked to choose a backup payment method. For purchases where your Venmo balance is your default or selected payment method and you don’t have enough balance to cover a purchase with that merchant, the transaction may be processed as a split payment transaction. In those transactions, we will charge your balance, and the remainder of the purchase will be charged to your backup payment method. Where split payment transactions are not available , we will charge the entire purchase amount to your backup payment method.

For other merchants, we will not remember your selected payment method, and you will be prompted to select an eligible payment method every time you make a purchase with this merchant. For purchases where your Venmo balance is your selected payment method and you don’t have enough balance to cover a purchase with that merchant, the transaction will be processed as a split payment transaction. In those transactions, we will charge your balance, and the remainder of the purchase will be charged to your selected payment method.

In order to manage risk, we may limit the payment methods available for a transaction to buy something from an authorized merchant.

When a payment is authorized to an authorized merchant, some merchants may take up to 30 days to complete the transaction. In these instances, the payment may appear as a pending transaction in your Venmo account. In that case, the authorization of the payment will remain valid until the merchant completes the transaction and we may place a temporary hold on the money in your Venmo account for the payment amount (but no longer than 30 days). If a debit or credit card is used as the payment method, the debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction.

Fees and limits

We may, at our discretion, impose limits on the amount or the number of payments that may be sent, including money sent for authorized merchant purchases. You can view sending limits on our [Personal Profile Payment Limits page](https://help.venmo.com/hc/en-us/articles/221010968).

Fees and limits may change from time to time in our sole discretion.

Payment review

We review payments made with your Venmo account at our discretion. When we identify a potentially high-risk payment to an authorized merchant, we review the transaction more closely before allowing it to proceed. When this happens, we will place a hold on the transaction and notify the merchant to delay shipping of the item. As a buyer, this may delay receipt of the item purchased. If we clear the transaction, we will notify the merchant and direct them to ship the item. If we don’t clear the transaction, we will cancel it and return the money to you, unless we are legally required to take other action.

Billing agreement payments and preauthorized payments

You can agree with an authorized merchant to use Venmo as the payment method for future payments with that merchant. This agreement is between you and the authorized merchant and allows the merchant to take payments from your Venmo account with your authorization either on a one-time, regular or sporadic basis, depending on the type of billing agreement. A billing agreement may apply to a Teen Account, including for recurring payments. You agree that to the extent a Teen User enters into a billing agreement with an authorized merchant, it is entered into with your consent and that you are responsible for any amounts owed.

“Preauthorized payments” are a type of billing agreement that allow an authorized merchant to receive payments from your Venmo account on a regularly recurring basis (for example, every month or otherwise on a routine billing cycle), and if such payments will vary in amount, the merchant must provide advance notice of the amount and date of the transfer at least 10 days before the transfer is made. If the merchant provides the option, you or a Teen User may choose to receive this advance notice only when the amount of the preauthorized payment will fall outside a range agreed to with the merchant.

A billing agreement may be cancelled by reaching out to the authorized merchant directly, by disconnecting the merchant in your “Connected Businesses” page in the Venmo app (Connected Merchants to Teen Accounts must be disconnected by the Teen User in the Venmo app), contacting us through the [Help Center](https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807), or calling Venmo at (855) 812-4430. Preauthorized payments may be cancelled if we receive your request at least 3 Business Days before the date of the next scheduled payment. If you order us to stop one of these payments 3 Business Days or more before the payment is scheduled and we do not do so, we will be liable for your losses or damages. If a billing agreement is cancelled, you may still owe the merchant money for the purchase or have additional obligations to the merchant for any goods or services that you or a Teen User receive but have not paid for.

Refunds

When you buy something from an authorized merchant using Venmo and the transaction is ultimately refunded, the money will be sent back to you. Refunds for Teen Account transactions will be sent to the Teen Account. Money may not always be refunded to the payment method originally used.

Selling on Venmo

You can receive payments for the sale of goods and services only by using a business profile or by asking the sender to identify a payment as for goods and services. Teen Accounts cannot receive payments for the sale of goods or services.

Selling on Venmo, including receiving payments in your business profile or that are identified as for goods and services, is subject to applicable fees for such payments found on the [Fees page](https://venmo.com/resources/our-fees/). If you refund a transaction to a buyer, there are no fees to make the refund, but the fees you originally paid as the seller are not returned.

We may restrict the use of your Venmo account, including any business profile, if the selling activity through the account, including any business profile, reaches certain thresholds, involves certain activities or violates any terms between you and us. In addition, if your selling activity meets certain transaction thresholds, we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons (for example, to verify your business activities or resolve claims or disputes), and we may suspend or place limits on your Venmo account until we receive the requested information and documentation.

Setting up a Business Profile

Venmo may offer you the ability to create a single business profile in addition to your personal account. To be eligible, you must be an individual with a Venmo account in good standing and complete any required application process, including verification of the required identifying information. As a business profile is part of your Venmo account, any and all terms applicable to your Venmo account will also govern the business profile, unless otherwise specifically stated. Venmo Debit Card transactions cannot be funded by any funds held in your business profile, and instead can only be funded by funds held in your personal account. The information you use to complete your business profile must be accurate, and any descriptions, pictures or other content associated with your profile must be owned by you and comply with the Content Standards below. Teen Users cannot create a business profile.

If you create a business profile for a business legal entity (instead of opening a business profile on behalf of an unincorporated business/sole proprietorship), you agree that you are a legal representative of that business and are authorized to accept this user agreement on its behalf.

By creating a business profile, you authorize us, directly or through third parties, to make any inquiries we consider necessary to verify your identity or the status of your business. This may include ordering a personal and/or business credit report from a credit reporting agency or verifying your or your business’s information against third party databases or other sources.

Commercial Entity Status

If the activity through your Venmo business profile or any PayPal account you may hold reaches certain thresholds or involves certain business segments or activities, you and the business you represent are required by the card networks to agree to a Commercial Entity Agreement to allow you to continue accepting Visa and Mastercard payments. In this case, these [Commercial Entity Agreements](https://www.paypal.com/us/legalhub/ceagreement-full?locale.x=en_US) will apply to any payment processed by PayPal on your behalf and will form part of this user agreement.

You acknowledge that PayPal will route transactions, as appropriate, to the bank acquirer(s) for processing. The Commercial Entity Agreement associated with the bank acquirer(s) will govern the transactions processed by the respective bank acquirer(s), including, but not limited to, any chargebacks, error resolution procedures, and other aspects of the Venmo business profile services.

Accepting Tap to Pay with a Business Profile

If you have a business profile, Venmo may offer you the ability to accept card payments in-person on your smartphone by enrolling in the Tap to Pay service.

Tap to Pay is only available for users with an approved business profile and can only be used for selling goods and services.

Enrolling in Tap to Pay enables you to accept a buyer’s eligible contactless card or other compatible device (e.g., a mobile wallet on a buyer’s smartphone) through the Venmo App on your eligible smartphone. Smartphones must be near-field communication (NFC)-enabled and we may require models or operating systems of a certain version or higher. Most credit, debit and other payment cards bearing the trademark of the card schemes are eligible. Funds from Tap to Pay transactions will be credited to your business profile (less any fees, chargebacks, reversals and other Amounts Owed to Us). You authorize us to receive, hold, and disburse funds on your behalf.

We work with partners and acquiring banks to help process Tap to Pay payment transactions and are governed by the bank acquirer’s rules and the card scheme rules of Visa, Mastercard, and American Express and any other applicable card scheme reflected on a payment method you accept through Tap to Pay. You agree that you will comply with the card scheme rules, which can be found [here](https://usa.visa.com/support/consumer/visa-rules.html),[here](https://www.mastercard.us/en-us/business/overview/support/rules.html), and [here](http://www.americanexpress.com/Merchantopguide). If there is a conflict between these terms and the card scheme rules, the card scheme rules will govern for the relevant payment method.

We may remove or add the cards that we accept through Tap to Pay at any time without prior notice. We will only process card transactions that have been authorized by the card issuer and applicable card scheme. You are solely responsible for verifying the identity of your buyers and the eligibility of each card used to purchase your goods and services. You agree to inform your buyers of the possibility of paying using Tap to Pay.

By using Tap to Pay, you agree not to: a) apply a price threshold, higher price or additional fees for a purchase with a card (unless permitted by applicable law), b) transact outside the United States or in currencies other than USD, c) discriminate between cards for any reason (unless permitted by applicable law), d) submit a sales transaction by another party to us for processing, e) submit for processing a transaction refinancing an existing obligation of a buyer, f) require a buyer to waive his/her right to dispute a transaction, g) require a buyer to disclose his/her PIN at any point during a card transaction, h) process one purchase of goods and/or services as several payment transactions unless otherwise authorized by us, i) carry out card transactions with your own cards or any cards that are issued in your name, or j) in any way refer to us, our bank acquirers, or the card schemes as having endorsed your products and/or services.

You and your use of Tap to Pay must comply with all laws, rules, and regulations applicable to your business. For all Tap to Pay transactions, you must fulfill your obligations to each buyer, including resolving any buyer dispute or complaint directly with the buyer. Except in the ordinary course of business, no transaction submitted by you through Tap to Pay will represent a sale to any principal, partner, proprietor, or owner of your business.

Tap to Pay Limits and Fees. We may impose limits in our discretion on transactions that may be processed through Tap to Pay. Limits may also be set by bank acquirers and/or card schemes from time to time. The fees applicable to Tap to Pay transactions can be found on our [Fees page](https://venmo.com/resources/our-fees/). Fees and limits may change from time to time in our sole discretion.

PayPal is Your Agent for Receiving Tap to Pay Payments. You represent and warrant to us that each transaction that you submit for processing using the Tap to Pay service is solely in payment for your provision of goods and/or services, other than money transmission services, to your buyers. You designate PayPal, and PayPal agrees to serve, as your limited agent for the sole purpose of receiving and processing funds for Tap to Pay transactions on your behalf. You agree that when we receive payment on your behalf: (a) you shall be deemed to have received payment from your buyer, (b) your buyer’s obligation to you in connection with such payment shall be satisfied in full, (c) any claim you have for such payment against your buyer shall be extinguished, and (d) you are obligated to deliver the applicable goods or services to your buyer regardless of whether or when we remit the transaction funds to you. We will remit the transaction funds to you in accordance with these terms, or apply as an offset to any obligation you may have to us, any payments we receive on your behalf.

We will remit the transaction funds to you in accordance with these terms, or apply as an offset to any obligation you may have to us, any payments we receive on your behalf. You must identify to your buyers that PayPal is acting as your agent for the purpose of receiving payments on your behalf, including in response to any buyer inquiry as to PayPal’s role with respect to a transaction or other reference to PayPal in connection with a transaction. You represent and warrant to us that for each transaction you will offer a dated receipt promptly upon payment by the buyer. Any receipt shall constitute a record of your acceptance of the buyer’s payment and the satisfaction of the buyer’s obligation to you in the amount stated on the receipt. You agree that the receipt will satisfy all applicable regulatory and network rules requirements, and that upon our request, you will provide to us copies of any such previously issued receipts. You agree that the transactional email provided by PayPal to you after you receive a Tap to Pay transaction constitutes a receipt evidencing your buyer transaction. This section states the entirety of PayPal’s duties as your agent for receipt of payments, and no other duties shall be implied by PayPal’s undertaking to act in that capacity.

Additional Terms for American Express Card Acceptance on Tap to Pay. American Express may use the information obtained in your Venmo business profile onboarding at the time of setup to screen and/or monitor you in connection with American Express card acceptance. You may be converted from this user agreement to a direct card acceptance agreement with American Express if you reach certain monthly sales volumes. Upon conversion, (i) you will be bound by American Express’ then-current Card Acceptance Agreement; and (ii) American Express will set your pricing and other fees for American Express Card acceptance. American Express shall be a third-party beneficiary of this user agreement for purposes of American Express Card acceptance. As a third-party beneficiary, American Express shall have the right to enforce directly against you the terms of this user agreement as related to American Express Card acceptance. You acknowledge and agree that American Express shall have no responsibility or liability with regard to PayPal’s obligations to you under this agreement. The American Express Merchant Operating Guide, which is incorporated by this reference, provides the policies and procedures governing your acceptance of the American Express Card and can be accessed here: www.americanexpress.com/Merchantopguide. American Express may conduct an audit of you at any time, for the purpose of determining compliance with the American Express Operating Guide. You authorize PayPal to submit transactions to, and receive settlement from, American Express, and to disclose transaction and merchant information to American Express to perform analytics and create reports, and for any other lawful business purposes, including important transactional or relationship communications. You may terminate your acceptance of American Express at any time upon notice.

Processing Tap to Pay transactions. You agree to comply with other instructions or other policies we provide you regarding Tap to Pay. If a buyer requests a receipt, you must offer them the ability to receive one via email by providing their email address or via text message by providing their phone number. You represent that all buyer email addresses and phone numbers are provided by or with the consent of the buyer, and the buyer has agreed for their contact information to be used to provide them with a receipt for their Tap to Pay transaction. You agree that you will not use this contact information for any other purpose, including to send marketing messages for your business. You represent that your use of Tap to Pay to contact your buyers complies with applicable law.

At our discretion, we may not authorize or process any Tap to Pay transaction that we believe involves a violation of applicable law or would cause us to be in violation of our agreement with third parties.

Refunds, Reversals, and Chargebacks of Tap to Pay Transactions. You agree to: a) maintain a fair return and cancelation policy, b) disclose your return or cancelation policy to buyers at the time of purchase, c) not give cash refunds in connection with a card transaction, unless required by law or it is not possible to process a non-cash refund, and d) not accept cash or any other item of value for preparing a refund. You are solely responsible for accepting and processing returns of your products or services.

You may submit a transaction to issue a full or partial refund a buyer for a transaction using Tap To Pay. Refunds must be submitted within one year of the date of the original transaction. Refunds for the full amount should include any tax and handling charges. The refund amount may not exceed the original sale amount except by an amount equal to any reimbursements to the buyer for postage costs incurred for product returns. If a transaction is refunded to a buyer, you are responsible for the refund amount (including any applicable fees). If a transaction is refunded, we will deduct the refund amount (including any applicable fees) from funds owed to you from the processing of other transactions. If these funds are not sufficient, you agree to pay all funds owed to us immediately on demand.

Note that Tap to Pay transactions are not eligible for the Venmo Purchase Protection Program because the buyer payments have not been made from a Venmo account and are not “Qualifying Payments” (see Venmo Purchase Protection Program section).

If a transaction is reversed or is subject to a successful chargeback for any reason, you are responsible for the full amount of the payment plus any fees. We reserve the right to deduct the amount (including any applicable fees) from the balance of your business profile. If the balance in that profile does not cover the payment amount due, plus the fees, this will result in a negative balance, which you owe to us. We reserve the right to take any or all actions as outlined under Amounts Owed to Us, and may deduct the amount, plus the fees, from funds from our processing of your other Tap to Pay Transactions.

A transaction may be reversed or subject to a chargeback if:

You agree to assist us when requested, at your expense, to investigate any transaction processed through Tap to Pay. If a buyer files a chargeback with their card issuer, we may, in our discretion, use the documentation you provide to us to mediate the chargeback. If you do not assist us in a timely manner, including providing necessary information within ten days of our request, the transaction may be subject to an irreversible chargeback or reversal.

We will retain the Tap to Pay seller transaction fees you paid if a transaction is reversed or subject to a successful chargeback. If we determine that you are incurring too many or too frequent chargebacks for Tap to Pay transactions, we may suspend or terminate your access to and use of Tap to Pay and/or the Venmo and PayPal services.

Termination of Tap to Pay. We may no longer offer you the Tap to Pay service, without prior notice, at our discretion.

Tap to Pay Privacy and Security. You acknowledge that we are required to report your business name and the name of your beneficial owners and/or principals to: a) the MATCH listing maintained by Mastercard and accessed and updated by American Express, and b) the VMAS database upheld by Visa, if applicable, pursuant to the card scheme rules. You acknowledge that we must fulfill such listing and reporting obligations, and you waive and agree to hold us harmless from all claims and liabilities you may have as a result of such listing and reporting.

You authorize us to share information with law enforcement about your use of the Tap to Pay service if we reasonably suspect that it has been used for unauthorized, illegal, or criminal purposes.

Information you receive from us about your buyers must be kept confidential, stored securely, and only used for the purpose of Tap to Pay. You are responsible for the security of data in your possession or control as a result of using Tap to Pay. You agree to comply with applicable law pertaining to the privacy, secrecy, confidentiality, collection, usage, sharing, security, protection, disposal, or international transfer, of any personal, financial, card, or transaction information (“data”), including laws applicable to direct marketing, telemarketing, and unsolicited e-mails or text messages.

You agree that at all times you shall be compliant with the Payment Card Industry Data Security Standards (PCI DSS) and the Payment Application Data Security Standards (PA DSS), as applicable, and refrain from any actions which may lead to us to fail to comply with such standards. If we believe that a security breach or compromise of data has occurred, we may require you to have an approved third-party auditor conduct a security audit of your systems and facilities.

PayPal, Inc. is the payment processor for your buyers’ Tap to Pay transactions. The data protection terms applicable to information we collect about your buyers who are using Tap to Pay are subject to the PayPal Privacy Statement and the PayPal Data Protection Addendum for Card Processing Products. You and we agree to comply with the Data Protection Addendum for Card Processing Products, which forms part of this agreement. The terms of the Data Protection Addendum for Card Processing Products shall prevail over any conflicting terms in this agreement relating to Tap to Pay data protection and privacy. Your use of Tap to Pay remains subject to the Venmo Privacy Statement.

Tap to Pay Liability and Indemnification. In addition to your other obligations under this user agreement, you agree to defend, indemnify, and hold harmless our bank acquirer(s), the card schemes, and their respective directors, agents, affiliates, and representatives from and against any claim or demand (including reasonable legal fees) due to or arising out of: a) your breach of this user agreement, the card scheme rules, and or applicable law, and/or b) your use of Tap to Pay.

We are liable for making sure that funds credited to you from Tap to Pay transactions are credited to your business profile (less our fees, chargebacks, reversals and other Amounts Owed to Us), solely to the extent we receive such funds from the relevant card scheme, bank acquirer or other third-party financial institution. If an authorized payment transaction is not executed properly or not executed at all, we will, upon your request, use reasonable efforts to trace the transaction and attempt to correct any errors discovered and notify you of the result. We will only attempt to correct transactions that you process incorrectly if you notify us within 60 days of when the error first appeared on your account statement.

Taxes and Information Reporting

Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “taxes”). It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, including transactions through your business profile or that are marked as for goods and services, and it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriate authority. PayPal is not responsible for determining whether any taxes apply to a transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction. You acknowledge that we may make certain reports to state and federal tax authorities regarding transactions that we process. For example, PayPal is required to report to the Internal Revenue Service the total amount of payments for goods and services you receive each calendar year into all of your PayPal accounts (including Venmo accounts) associated with the same tax identification number once you receive at least $600 in payments for goods and services (the “Reporting Threshold”). We are also required to report payments for goods and services to applicable state and local governments.

Our IRS, state, and local reporting obligations are not limited to payments you receive for goods and services transactions. If you receive other types of income (for example, proceeds from the sale of Crypto Assets), these are reportable payments by the aforementioned tax authorities, and we will send you any necessary forms 1099s or 1042-s. These forms will also be transmitted to the relevant tax authority.

Taxpayer Identification Number and Withholding Tax

We may request that you provide your tax identification number and/or a US tax form such as W-9 or W-8. If you do not provide us the requested information and documentation, you understand and agree that you may be subject to account limitations and federal and state withholding tax at the applicable rates on all US source income payments received. We will send all withholding taxes to the appropriate taxing authorities and cannot refund those amounts.

Business Accounts on Venmo

Your Venmo account is a personal account unless you have received our express written approval to open a business account. In addition to this agreement, approved business accounts are also subject to the [Approved Business Account Addendum](https://venmo.com/legal/us-business-addendum). Venmo is not currently accepting applications for new business accounts.

Charity Profiles on Venmo

Venmo may offer you the ability to create a single charity profile in your personal account which can receive donations through Venmo.

To be eligible for a charity profile, you must be an individual with a Venmo account in good standing, link your Venmo account to a PayPal confirmed charity account, and complete any required application process, including verification of the required identifying information Any and all terms applicable to your Venmo account and to your PayPal confirmed charity account, including the [PayPal Confirmed Charity Terms and Conditions](https://www.paypal.com/us/webapps/mpp/ua/pp-confirmed-charity-tnc), will also govern the charity profile, unless otherwise specifically stated. The information you use to complete your charity profile must be accurate, and any descriptions, pictures or other content associated with your profile must be owned by you and comply with the Content Standards below. Teen Users cannot create a charity profile.

By opening a charity profile and providing your charity’s information, including its logo, you agree that Venmo may use that information to promote your charity or solicit donations on your behalf on or through Venmo and you hereby grant Venmo and its affiliates a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers), and royalty-free, fully paid-up, right to use and display publicly, during the term of this user agreement, your trademark(s) (including but not limited to registered and unregistered trademarks, trade names, service marks, logos, domain names and other designations owned, licensed to or used by you) and any other information provided by you for the purpose of (1) promoting your charity or soliciting donations on your behalf on or through Venmo, including through marketing materials and emails to Venmo users, (2) identifying you as a merchant that accepts a Venmo service as a payment/donation form, and (3) any other use to which you specifically consent. You acknowledge that Venmo’s use of your charity’s information will not infringe any intellectual property or publicity rights. Further, you acknowledge and warrant that your charity owns or otherwise controls all of the rights of the information you provide, and you agree to waive your charity’s moral rights and promise not to assert such rights against Venmo. We acknowledge that you retain ownership of your trademarks, trade names and service marks and any associated goodwill. You also grant permission for your charity’s name to be used in commercial co-ventures that Venmo agrees to engage in with its partners, or its partners’ clients, or other merchants. You understand that this means that merchants who contract with Venmo will have the ability to induce customers to buy products and services based, in part, on the merchant’s promise to make a charitable contribution to your charity.

Receiving donations in your charity profile is subject to the charity transaction fees found on the [Fees page](https://venmo.com/resources/our-fees/). If you refund a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the charity are not returned. Donations sent to a charity profile will be available to a charity profile within seconds, pending any risk or other reviews. Charity profiles may only use the funds in their profile by withdrawing them to a linked bank account or debit card. Venmo transactions cannot be funded by any funds held in your charity profile. Donations are ineligible for the Venmo Purchase Protection Program.

By opening a charity profile, you authorize us to send tax receipts to your donors on your behalf. Venmo will provide charity profiles with the names and email addresses of donors, which charity profiles can use for the limited purposes of providing its own receipt and otherwise acknowledging the donation. You will be responsible for all sales, use, value added or other similar taxes, duties, levies, charges or assessments applicable or payable in connection with donations made to your organization pursuant to this user agreement.

We may restrict the use of your Venmo account, including any charity profile, if the activity through the account, including any charity profile, reaches certain thresholds, involves certain activities or violates any terms between you and us. In addition, if your activity meets certain transaction thresholds, we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons (for example, to verify your activities or resolve claims or disputes), and we may suspend or place limits on your Venmo account until we receive the requested information and documentation.

By opening and maintaining a charity profile, you represent and warrant to us that:

Venmo Debit Card

As part of the Venmo services, you may be offered the opportunity to apply for a Venmo Mastercard® (referred to herein as “Venmo Debit Card”) via a designated website or the Venmo app. The Venmo Debit Card is a debit card linked to your Venmo account, funded by your Venmo account balance and may be used everywhere Mastercard is accepted. If you are offered the opportunity to apply for the Venmo Debit Card and proceed to apply, you will be subject to The Bancorp Bank, N.A.’s approval criteria, which includes successful identity verification. If you are unable to pass The Bancorp Bank, N.A.’s identity verification procedures, you will not be eligible to receive a Venmo Debit Card. In addition, you may be subject to separate identity verification by us, and/or we may suspend or terminate your access to the Venmo and/or PayPal services.

For users with an approved Venmo business or charity profile, please note that you may not link a Venmo Debit Card to a business or charity profile, and funds in your business or charity profile cannot be used as a payment method for Venmo Debit Card transactions. For users with a linked Teen Account, please note that funds in a Teen Account may only be accessed with a Teen Debit Card.

The Venmo Debit Card is issued by The Bancorp Bank, N.A., and your use of the card will be subject to The Bancorp Bank, N.A.’s [Venmo Mastercard Cardholder Agreement](https://venmo.com/legal/bancorp-cardholder-agreement) as well this agreement. If you add the Venmo Debit Card to a digital wallet, your use of the card will also be subject to the [Venmo Card Digital Wallet Terms and Conditions](https://venmo.com/legal/digital-wallet-terms). Please see the Venmo Mastercard Cardholder Agreement for full terms and conditions applicable to the Venmo Debit Card. In the event of any inconsistency between this Agreement and the Venmo Mastercard Cardholder Agreement, the Venmo Mastercard Cardholder Agreement shall govern your use (and any use by a Teen User) of the Venmo Debit Card and your relationship with The Bancorp Bank, N.A. to the extent of such conflict.

By applying for and using, or authorizing the use of the Venmo Debit Card, you authorize us and The Bancorp Bank, N.A. to share your Venmo account and personal information with one another as necessary to provide Venmo Debit Card related services. You further authorize us to use Venmo Debit Card program related information provided by The Bancorp Bank, N.A. to provide customer service, service your Venmo account and/or Venmo Debit Card, investigate and act on Venmo account and/or Venmo Debit Card related claims, as necessary to comply with applicable law, and as otherwise permitted by our Privacy Policy. By applying for and using or authorizing the use of the Venmo Debit Card, you will also be subject to additional data sharing terms and conditions as provided for in the Venmo Mastercard Cardholder Agreement.

We may add, change, suspend or eliminate any or all Venmo Debit Card related features and services at any time, with or without notice, subject to applicable law. We may terminate your access and/or access of any Teen User to any or all Venmo services, including the Venmo Debit Card, in the event you or a Teen User violate the Venmo Mastercard Cardholder Agreement or any agreement in force between you and us. If your Venmo account is closed for any reason, any affiliated Venmo Debit Card will be canceled.

Teen Accounts

You may be offered the opportunity to open a Teen Account for a Teen User and apply for a Venmo Debit Card linked to the Teen Account (the “Teen Debit Card”).

By applying for the Teen Debit Card, you authorize The Bancorp Bank, N.A. to issue the Teen Debit Card to the Teen User as an authorized user. The Teen Debit Card may be used to access the funds held in the Teen Account and not any other funds in your Venmo account. Use of the Teen Debit Card is subject to the [Venmo Mastercard Cardholder Agreement](https://venmo.com/legal/bancorp-cardholder-agreement/) as well as this user agreement. If you or a Teen User adds the Teen Debit Card to a digital wallet, usage of the Teen Debit Card will also be subject to the [Venmo Card Digital Wallet Terms and Conditions](https://venmo.com/legal/digital-wallet-terms). If you or a Teen User Refers a Friend to join Venmo, usage will also be subject to the [Refer a Friend Terms and Conditions](https://help.venmo.com/cs/articles/p2p-referrals-faq-terms-vhel352).

You are the owner of and responsible for all Teen Accounts and Teen Debit Cards that you open and authorize. All funds held in a Teen Account are owned by you, not the Teen User.

You can create and link up to five Teen Accounts for different Teen Users at any given time, subject to our discretion and you and your Teen User meeting eligibility requirements. You must be the parent or legal guardian of the Teen User for whom you are creating a Teen Account. Teen Users must be between 13 and 17 years old at the time of opening the Teen Account, and may continue to use the Teen Account after they turn 18 years old. A Teen User can only have one Teen Account.

To create a Teen Account, your Venmo account must be in good standing. We may ask you for information to help verify your identity, including your name, date of birth, the last four digits of your Social Security number, and your address. We may also ask for information about the Teen User including name, date of birth, mailing address, phone number, and email address. You authorize the collection and use of the Teen User data to establish the Teen Account and provide the Venmo services to you and the Teen User.

Setting up a Teen Account

You can use your Venmo Account to send funds to the balance of a linked Teen Account. Teen Accounts may also be eligible to enroll in and receive funds by Direct Deposit, subject to the restrictions in the Direct Deposit section.

As the owner of any Teen Account, you will be prompted to invite the Teen User to download and use the Venmo app with the Teen Account under their own login and password. Even if you do not send the invite, Teen Users can use the Venmo app with the Teen Account by logging in through their phone number, which allows them to send and receive personal payments from friends and family and link payment methods (such as a debit card, credit card, or a U.S. bank account) to the Teen Account.

You cannot use your personal account to transfer funds from the Teen Account balance to your personal account balance. Instead, the Teen User may send you money from the Teen Account through the Venmo app or you may request money from the Teen Account using the Pay and Request feature.

Actions Your Teen User Can Take

You will receive a Teen Debit Card that your Teen User can use to spend the balance in the associated Teen Account or to withdraw cash at eligible Automated Teller Machines (“ATMs”), subject to any ATM fees and applicable withdrawal limits.

Additionally, Teen Users can use the Venmo app to view the Teen Account balance, request money, send and receive personal payments, and purchase goods and services. Teen Users will also have the ability to link payment methods to the Teen Account to fund payments or purchases, add money to the Teen Account balance, or to withdraw money out of the Teen Account balance to a linked bank account or debit card, subject to the fees applicable to such transfers and withdrawals that can be found on the [Fees page](https://venmo.com/resources/our-fees/)

Teen Account Limitations and Restrictions

Teen Accounts are subject to the terms and conditions of this agreement and all limitations (including as provided on the [Personal Profile Payment Limits page](https://help.venmo.com/hc/en-us/articles/221010968)). There can be only one Teen User per Teen Account, and sharing a Teen Account with other users is not permitted. If we restrict, suspend, or otherwise limit a Teen Account, we reserve the right to also restrict your personal account and any other linked Teen Accounts. Similarly, if your personal account is restricted we may restrict any or all associated Teen Accounts.

Teen Accounts cannot receive payments for goods and services, create a business profile or charity profile, and they cannot be used to buy, sell, hold, or transfer cryptocurrencies. Teen Accounts will also be restricted from transacting with certain merchants and/or merchant categories, and we reserve the right to add further restrictions to, or close, Teen Accounts in our sole discretion.

Your Responsibilities and Actions You Can Take

You can view and monitor the Teen Account balance and transaction activity from your Venmo app. You will also have access to account statements for Teen Accounts. Payments made by Teen Accounts and Friends Lists of Teen Accounts will be set to private by default, as described in Sharing Transactions, but you can change the Teen Account’s privacy settings.

Through the Venmo app, you can lock or unlock a Teen Debit Card. You can also contact us to close a Teen Account. If you close a Teen Account, we will transfer any funds in the Teen Account balance to your personal account, subject to any holds or limitations.

As the owner of any Teen Account, you are responsible and liable for any and all activity of the Teen Account, Teen Users, and the Teen Debit Card, including use of the Teen Debit Card within a digital wallet in accordance with the [Venmo Card Digital Wallet Terms and Conditions](https://venmo.com/legal/digital-wallet-terms). By creating a Teen Account, you authorize the Teen User to complete transactions using the Teen Account (including any associated Teen Debit Card) on your behalf, subject to the fees, limitations, and conditions set forth in this user agreement.

By opening a Teen Account, you agree that the Teen User is authorized to use any payment method linked to the Teen Account, and that you are responsible for any fees incurred in connection with a linked payment method (including overdraft or cash advance fees charged by the applicable bank or card issuer).Further, you authorize all transactions, approvals, purchases and other activity conducted by a Teen User as if such transactions were made directly by you. This does not affect your ability, or right, to dispute fraudulent transactions.

If your Teen User violates this user agreement, you are responsible for the violation. Similarly, if the Teen User allows someone else to use the Teen Account or the associated Teen Debit Card, you agree that you are responsible for the transactions and actions by that third person (including those that exceed the authority granted to the third person).

You are responsible for providing an accurate date of birth for any Teen User and keeping any addresses up to date. The Teen Account is not intended for children under the age of 13. If we obtain actual knowledge that we have collected personal information from a child under the age of 13, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information regarding a child under the age of 13.

Disputes, Claims, Refunds

You are responsible for notifying us of any suspected Unauthorized Transactions, problems, or errors on a Teen Account, as described in the sections below. You are also responsible for filing and responding to any claims or disputes on behalf of the Teen Account, such as Venmo Purchase Protection claims. The Teen User will not have access to or be able to file or respond to claims or disputes in the Venmo app. If we owe a refund in connection with activity on a Teen Account, we will credit the refund to the Teen Account.

Disputes and refunds related to a Teen Account may impact your Venmo account balance. If we are owed funds in connection with a Teen Account, we will try to recover the amount owed from the Teen Account balance. If the Teen Account balance does not cover the payment amount due, plus any fees, payment will be taken from your personal account balance. If the balances do not cover the amount due, your personal account will have a negative balance and we will restrict your Teen Accounts from sending money, except into your personal account, until your negative balance is resolved. We also reserve the right to take the actions described under Amounts Owed to Us, including limiting your personal account until the negative balance is resolved.

Transitioning from a Teen Account to a Graduated Account

When a Teen User turns 18 years old, they’ll have the option to take ownership of the Teen Account and transition it to a standalone personal account established in their name (a “Graduated Account”).

To be eligible to transition the Teen Account to a personal account (“Graduation”), the Teen Account must have been open for at least one year, be in good standing, and have no unresolved disputes. Graduation is subject to our approval, which may be granted or denied in our sole discretion. The Teen User must also verify their identity and agree to this and any other applicable agreements.

The Graduated Account will no longer be linked to their parent or legal guardian’s personal account, and the parent or legal guardian will not own or be liable for the activities of the Graduated Account. However, the parent or legal guardian will remain responsible for transactions that occurred on the Teen Account prior to Graduation, including filing and responding to any claims or disputes on pre-Graduation transactions, such as Venmo Purchase Protection or error claims. Credits or debits related to these claims or disputes will be made to the parent or legal guardian’s personal account.

At Graduation any funds in the Teen Account balance will transfer to the new Graduated Account. The Graduated Account will keep the payment methods that were linked to the Teen Account and the Direct Deposit feature (including the same account and routing number) subject to applicable laws, rules, and regulations. The Graduated Account will also have access to Teen Account transaction history and account statements from before Graduation.

Upon Graduation, we will close the Teen User’s Teen Debit Card. The Teen User must then complete identity verification and accept the applicable terms for a new Venmo Debit Card. After successfully completing these steps, the Teen User will be issued a Venmo Debit Card linked to the Graduated Account. There may be a delay between closing the Teen Debit Card and receiving the Venmo Debit Card linked to the Graduated Account.

By creating and maintaining a Teen Account, you agree that once a Teen User turns 18 years old, they may transition the Teen Account to a Graduated Account without any further action from you. You also authorize and consent to the transfer of any remaining funds in the Teen Account balance to the Graduated Account, the transfer of any linked payment methods in the Teen Account to the Graduated Account to be used by the owner of the Graduated Account, and to the continued visibility of the Teen Account’s prior transaction history by the owner of the Graduated Account.

Venmo Credit Card

As part of the Venmo services, you may be offered the opportunity to apply for a Venmo Visa Signature® Credit Card and a Venmo Visa® Credit Card (referred to herein as “Venmo Credit Card”) via the Venmo app. In order to be eligible for the offer and to apply for a Venmo Credit Card, you must be the owner of the Venmo account, and the Venmo account must have been open for at least 30 days prior to application and be in good standing. If your application is approved, your Venmo Credit Card will be linked to your Venmo account.

The Venmo Credit Card is issued by Synchrony Bank and your use of the card account will be subject to terms of the Venmo Visa Signature® Credit Card Account Agreement or the Venmo Visa® Credit Card Account Agreement, as applicable (referred to herein as “Venmo Credit Card Account Agreement”). VISA is a registered trademark of Visa International Service Association and used under license.

By applying for and using the Venmo Credit Card, you authorize us and Synchrony Bank to share your Venmo account and personal information with one another as necessary to provide Venmo Credit Card related services. You further authorize us to use Venmo Credit Card program related information provided by Synchrony Bank to provide customer service, service your Venmo account and/or Venmo Credit Card, investigate and act on Venmo account and/or Venmo Credit Card related claims, as necessary to comply with applicable law, and as otherwise permitted by our Privacy Policy. By applying for and using the Venmo Credit Card, you will also be subject to additional data sharing terms and conditions as provided for in the Synchrony Bank Privacy Policy for Venmo Visa® Credit Card and the Venmo Credit Card Account Agreement.

When the Venmo Credit Card is used to send money to another Venmo user through your Venmo account, the transaction will be treated as a purchase in accordance with the terms of the Venmo Credit Card Account Agreement. However, these transactions are not considered purchases under the terms of this user agreement for any purpose, including, but not limited to, eligibility for the Venmo Purchase Protection Program.

Sending Money to and Receiving Money from PayPal Customers

You can use your personal Venmo account to send money to or receive money from friends and family with eligible personal PayPal accounts, including eligible non-U.S. PayPal accounts.

Whether you can use this feature, including which PayPal accounts you can find and pay and which PayPal customers can find you, depends on the account settings of both the sender and receiver, and is subject to applicable laws, rules and regulations. Transactions between PayPal and Venmo accounts are always set to private, and the privacy setting can’t be changed.

Payments you send—including those to non-U.S. PayPal accounts—will be sent in U.S. Dollars (USD). By default, the recipient will receive the payment in their preferred currency, but you may be able to choose a different eligible currency for them to receive. Payments sent to Venmo accounts will always be received in USD. For more information on exchange rates and changing currencies, see the Currency Conversions section below.

You can find the fee for sending money to an eligible non-U.S. PayPal account on our [Fees Page](https://venmo.com/resources/our-fees/). Applicable fees will be disclosed to you in advance each time you initiate sending a transaction. Teen accounts are not eligible to send money to or receive money from PayPal accounts.

Currency Conversions

How we convert currency

If Venmo needs to convert currency—for example, when you send money to a non-U.S. PayPal account that will be received in a non-USD currency—we will complete the transaction at the exchange rate set for the relevant currency exchange. The transaction exchange rate is adjusted regularly and includes a [currency conversion spread](https://venmo.com/resources/our-fees/#currency-conversions) applied and retained by us on a base exchange rate to form the rate applicable to your conversion. Our transaction exchange rate (which includes a currency conversion spread) will be disclosed to you in advance before you send money. If you use your credit card as the payment method when sending money, you may also be charged a cash-advance fee by your card issuer.

Holds and limitations may delay currency conversion until the hold or limitation is released. This means the currency conversion may use a different exchange rate than the one that would have applied if there had been no hold or limitation. In these cases, the exchange rate may be more or less favorable to you. We may, at our discretion, impose limits on the amount of money you can convert or the number of conversions you can perform.

Currency conversion choices

When your payment is funded by a debit or credit card and Venmo determines a currency conversion is needed, you consent to and authorize Venmo to convert the currency in place of your debit or credit card issuer. You may have the right to have your card issuer perform the currency conversion, if applicable, for that card issuer and network. Currency preference selections may be presented to you in various forms, including a choice of which currency is used for the transaction and whether Venmo or your card issuer performs the conversion, and may be made available individually for each card and for each automatic payment agreement. If your card issuer converts the currency, your card issuer will determine the currency conversion rate and what fees they may charge.

Venmo will always perform currency conversion for transactions where your balance or linked bank account is the payment method. For Venmo Debit Card transactions, Mastercard will perform the currency conversion, except for Venmo Debit Card transactions with an authorized merchant, for which Venmo will perform the currency conversion.

Visa+ Terms and Conditions

The Visa+ service (“Visa+”) is a service of Visa, Inc. and is made available to you by PayPal, Inc. through the Venmo services and subject to these Visa+ Terms and Conditions (“Visa+ Terms”). Visa+ allows you to use your Venmo account to receive money from eligible Visa+ enabled digital wallets. You must have an eligible Venmo personal account and a Venmo balance to use Visa+. Funds sent to you through Visa+ will be received into your Venmo balance.

To receive money through Visa+, we must verify the required identifying information you provide to us, and you must sign up for Visa+ through the Venmo website or app and create a Visa+ payname (“Payname”). By signing up for Visa+ and using a Payname on Venmo, you agree to comply with these Visa+ Terms. These Visa+ Terms are a legal agreement between you and PayPal and they supplement this user agreement that governs your use of Venmo services generally. If any conflict exists between these Visa+ Terms and the user agreement or any other terms and agreements between you and PayPal, these Visa+ Terms shall control with respect to Visa+, but only to the extent of the conflict.

Paynames

When you sign up for Visa+ on Venmo, you must create a Payname to conduct transactions. You may not create a Payname for Venmo that is affiliated with another person or that is otherwise deceptive or misleading. You can receive money into your Venmo balance from eligible Visa+ wallets by providing the sender with your Visa+ Payname for Venmo. The sender may need your phone number or other information about you in order to verify your Payname or complete the transaction.

You cannot cancel or reverse payments sent via Visa+.

Restriction on Use of Visa+

Visa+ may only be used to receive money for personal purposes and cannot be used for commercial or business purposes, or in any manner that would violate this user agreement. Visa+ may only be used to receive U.S. dollars within the United States and its territories. Please see below for how amounts owed to us and negative balances are addressed.

Transaction Reviews & Processing

Transactions conducted through Visa+ may be delayed for compliance, fraud or risk review purposes by us, Visa and/or the sender’s or recipient’s Visa+ wallet provider. Additionally, Visa+ transactions may take up to 30 minutes to process before being sent to your recipient’s Visa+ wallet provider. These reviews and processing may also result in money or transactions you received being canceled or reversed.

Customer Service & Disputes

Transactions sent from your Visa+ Payname for Venmo are completed outside of Venmo and by other Visa+ wallet providers. Similarly, transactions sent to your Visa+ Payname for Venmo are initiated outside of Venmo and by other Visa+ wallet providers. Venmo is not responsible for the acts, errors, policies, or procedures of third-party Visa+ wallet providers. If you have a dispute or complaint about a Visa+ transaction, please visit our [Help Center](https://help.venmo.com/hc/en-us) and click on “Submit a Request.”

Receipts & Statements

You will receive a receipt for each Visa+ transaction conducted using your Visa+ Payname on Venmo and Visa+ transactions received using your Venmo account will be included on your Venmo account statements.

Suspension & Cancellation

We reserve the right to discontinue, modify, or condition the use of Visa+ and/or your Payname for Venmo. Except as otherwise required by applicable law, we may block, restrict, suspend, or terminate your use of your Payname for Venmo and access to Visa+ through the Venmo service at any time upon notice. Venmo reserves the right to do so for any breach or violation of these Visa+ Terms, the Venmo user agreement, or any other terms and agreements between you and PayPal or if we suspect fraudulent activity, or in connection with the cancellation or suspension of your Venmo account. You agree that we will not be liable to you or any third-party for any block, suspension, cancellation, or termination of your use of your Payname for Venmo or access to Visa+.

You may deactivate your Payname for Venmo and your use of Visa+ on Venmo through the app or website. If you do so, we will complete any transactions initiated or in process prior to deactivation.

Venmo Stash Rewards Programs

Venmo Stash Rewards operates two cash back programs (Bundle cash back and Offers) that allow you to earn cash back rewards on qualifying purchases as described below. By using or enrolling in a Venmo Stash Rewards Program, you agree to these terms. We reserve the right to suspend, update, or terminate these programs at any time at our discretion. If we identify fraudulent activity in connection with your participation in either of these programs, we reserve the right to suspend or terminate your ability to participate.

Bundle cash back

Bundle cash back allows you and your Teen Users to earn cash back on purchases with a group of eligible merchants (collectively, “Bundle merchants”) when enrolled in the program. Certain cash back opportunities may require you or a Teen User to select, activate, or designate eligible Bundle merchants or preferences. Eligibility criteria, Bundle merchants, and reward structures may change from time to time.

Eligibility: This program is available exclusively to Venmo customers with a personal account in good standing that enrolls in the program. This program is also available to Teen Users with Teen Accounts in good standing that enroll in the program. Personal accounts and Teen Accounts that enroll in the Bundle cash back program are referred to as “enrolled accounts” in this section. We reserve the right to suspend or terminate any enrolled account’s ability to participate in our sole discretion. Bundle cash back is not available for Venmo business profiles or charity profiles.

Qualification Criteria: Enrolled accounts are only eligible to receive cash back on valid transactions with Bundle merchants. A Bundle merchant must be the merchant of record for a transaction to be eligible for cash back rewards. If an enrolled account performs an in-store cash withdrawal or cash back transaction with the Bundle merchant, that portion of the transaction will be excluded from the amount eligible for cash back rewards. Enrolled accounts will not receive cash back rewards for any items that are returned or for which the enrolled account receives a refund. If an enrolled account returns all or part of the purchase or receives a refund on it, the cash back rewards will be reduced accordingly based on the new transaction amount. If an enrolled account returns or otherwise receives a refund for which they have already received a cash back reward, we reserve the right to debit any related cash back rewards the enrolled account has already received or withhold future cash back rewards to offset that amount.

Cash back Tiers: Cash back is calculated at the rate applicable on the date the qualifying purchase is authorized, as set forth below and subject to the monthly reward cap (defined below):

Monthly Qualifying Spend is the total amount of eligible purchase transactions that are posted to your account during a calendar month that we determine in our discretion qualify for purposes of calculating your Cash back Tier. Spend thresholds for Teen Accounts and the associated parent or guardian’s personal accounts are calculated separately for purposes of calculating Monthly Qualifying Spend. Transactions that are refunded do not count towards Monthly Qualifying Spend. Certain transactions are not eligible to count toward Monthly Qualifying Spend. Ineligible transactions include, for example:

Transaction eligibility is determined based on information provided by merchants and payment networks, including merchant category codes. We do not control how merchants or transactions are classified and are not responsible for incorrect classifications. We may modify the categories of ineligible transactions from time to time.

When the Monthly Qualifying Spend qualifies an enrolled account for a higher Cash back Tier, that enrolled account will receive the higher cash back rate for the remainder of the current month plus the following calendar month. As an example, if you spend more than $250 with your Venmo account or Venmo Debit Card between January 1 and January 15, you will receive 2% cash back at Bundle merchants for the remainder of January and all of February. If you do not spend at least $250 with your Venmo account or your Venmo Debit Card in the calendar month of February, beginning March 1, you will receive 1% cash back at Bundle merchants. For purposes of this program, a calendar month begins at midnight Pacific Standard Time on the first day of a month.

Monthly Reward Cap: Total cash back earned within a month is subject to a $100 cap each month . The monthly reward cap is calculated separately for a Teen Account and the associated parent or guardian’s personal account Once the monthly cap is reached, no additional cash back rewards will be earned until the first day of the next calendar month. For purposes of this program, a calendar month begins at midnight Pacific Standard Time on the first day of a month.

Application of Rewards: Cash back earned with the Bundle cash back program will be credited to the Venmo personal account or Teen Account that made a valid Bundle cash back transaction with a Bundle merchant within 90 days of when an eligible purchase is complete. Depending on merchant behavior, there may be a lag between when a transaction is authorized and when the transaction is complete (for example, frequently with rental cars and hotels). An enrolled account must be in good standing on the date the cash back is applied to their Venmo account.

Unenrollment of Inactive Accounts: If an enrolled account is inactive, meaning the enrolled account has no transactions with a Bundle cash back merchant for three months or longer, we may unenroll that account from the program. We will notify you before we unenroll your inactive personal account or Teen Account from the Bundle cash back program.

Offers

Offers are time-limited cash back offers through Venmo Stash Rewards for specific participating merchants (“Offers”). Offers are redeemable only after each Offer is activated within the Venmo app.

Eligibility: This program is available exclusively to Venmo customers with a personal account in good standing and their Teen Users with Teen Accounts in good standing. We reserve the right to suspend or terminate your (or a Teen User’s) ability to participate in our sole discretion. Offers are not available for Venmo business profiles or charity profiles.

Program Enrollment and Offer Activation: All eligible users to whom one or both of the Venmo Stash Rewards Programs are available are automatically enrolled in the Offers program. To benefit from specific offers, users must activate each offer individually via the Venmo app. Offers are subject to availability and may be cancelled or modified at any time.

Validity of Offers: Offers are only valid for transactions where the merchant listed in the Offer is the merchant of record. Each Offer can be redeemed once activated and is subject to any supplementary specific terms and conditions associated with that Offer. When you activate an Offer, reward eligibility will only apply to the first transaction with that merchant following activation unless otherwise specified in the supplementary terms and conditions of the Offer.

Terms and Conditions of Each Offer: Supplementary terms and conditions, such as minimum purchase amounts, cash back percentage or amount, maximum rewards, offer expiration date, and eligible payment methods, will be outlined in each Offer in the Venmo app. Carefully review the terms and conditions of each Offer before attempting to redeem an Offer. If you perform an in-store cash withdrawal or cash back transaction with the merchant, that portion of the transaction will be excluded from the amount eligible for rewards. You will not receive cash back rewards for any items that you return or for which you receive a full refund. If you return all or part of your purchase or receive a refund on it, the cash back rewards will be reduced accordingly based on the new transaction amount. If you return or otherwise receive a refund for which you have already received a cash back reward, we reserve the right to debit any related cash back rewards you have already received or withhold future cash back rewards to offset that amount.

Application of Rewards: Cash back rewards will be credited to the Venmo personal account or Teen Account that redeemed the Offer within 90 days of when a qualifying purchase is complete. Depending on merchant behavior, there may be a lag between when you authorize a transaction and when the transaction is complete (for example, frequently with rental cars and hotels). You must have an account in good standing on the date the reward is applied to your Venmo account.

Sharing Transactions

We put you in control so that you can decide who can see your Venmo payments and purchases. Payments made by new Venmo accounts may be set to public by default. You can change your privacy settings for individual payments or in the Privacy section of your Venmo account settings.

Payments made by Teen Accounts will be set to private by default. This means that, as long as the Teen Account’s privacy settings remain unchanged, a payment sent by a Teen Account will only be visible to the sender, the user that created the sender’s Teen Account, and the recipient of the payment. To the extent the recipient is another Teen Account, the user that created that Teen Account will also be able to see the payment. Users who create Teen Accounts will be able to view all transactions of their linked Teen Accounts, regardless of the transaction’s privacy setting.

The visibility of a Teen User’s friends list is also set to private by default. This means that, as long as the Teen Account’s privacy settings remain unchanged, only the Teen User and the user that created the Teen Account can view the Teen User’s friends list. A Teen User will also not be visible in the friends lists of other Venmo users by default.

Users that created a Teen Account can view or change the default privacy settings or change the privacy setting of a payment made by that Teen Account on an individual basis. Users that created a Teen Account can update that Account’s privacy settings in their Venmo app under the Me tab, by selecting the Teen account profile, tapping Overview and then tapping Manage settings under Privacy. Teen Users can view the Teen Account privacy settings but cannot change the privacy settings.

For more information about privacy settings and how they work, please review [Payment Activity & Privacy](https://help.venmo.com/hc/en-us/articles/210413717).

Venmo Purchase Protection Program

IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL ACCOUNTS THAT ARE NOT IDENTIFIED AS FOR GOODS AND SERVICES OR PAYMENTS TO TEEN ACCOUNTS. ONLY QUALIFYING PAYMENTS, AS DESCRIBED BELOW, WILL BE ELIGIBLE FOR THE VENMO PURCHASE PROTECTION PROGRAM.

If you or a Teen User are the sender or you are the recipient of a Qualifying Payment, you may be eligible for the Venmo Purchase Protection Program. Payments must be made from a Venmo account and are limited to the following types of transactions (“Qualifying Payments”):

When you or a Teen User makes a Qualifying Payment, the Venmo Purchase Protection Program may entitle you (or the Teen User, as applicable) to a refund of the full purchase price of the item plus the original shipping costs paid, if any. When you’re a seller who receives a Qualifying Payment into your Venmo account, the Venmo Purchase Protection Program entitles you to retain the full purchase amount (less any fees we charged) from a sale. If you and any Teen User abide by the terms of the Venmo Purchase Protection Program, there is no limit on the number of payments eligible for the Venmo Purchase Protection Program. By accessing the transaction details page in your Venmo app, you can determine whether or not a transaction may be eligible for this program. We determine, in our sole discretion, whether the claim is eligible for the Venmo Purchase Protection Program. Venmo will make a decision, in its sole discretion, based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information Venmo deems relevant and appropriate under the circumstances. Our original determination is considered final, but you may be able to file an appeal of the decision with us if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. Venmo reserves the right, in its sole discretion, to change its original decision based on information obtained after the claim was originally decided.

When you or a Teen User is a buyer who makes a Qualifying Payment:

You or a Teen User may be required to return the item to the seller or other party we specify as part of the resolution of your claim. The Venmo Purchase Protection Program does not entitle you or a Teen User to a refund for the return shipping costs that you or a Teen User may incur.

The Venmo Purchase Protection Program may apply when you or a Teen User is a buyer and encounter these specific problems with an eligible purchase:

If you believe that a transaction made through your Venmo account was not authorized by you (or a Teen User), this type of claim is different from the Venmo Purchase Protection Program, and is described below under Protection from Unauthorized Transactions.

Buyer Item Not Received claims

When you or a Teen User is a buyer, an Item Not Received claim for a Qualifying Payment will not be eligible for a refund if:

If the seller presents evidence that they delivered the goods to you or a Teen User, Venmo may find in favor of the seller for an Item Not Received claim even if you or a Teen User claim you did not receive the goods.

Buyer Significantly Not as Described claims

When you or a Teen User is a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if:

A Significantly Not as Described claim for a Qualifying Payment may not be eligible if:

General buyer eligibility for Venmo Purchase Protection Program

When you or a Teen User is a buyer who makes a Qualifying Payment, to be eligible for the Venmo Purchase Protection Program the following requirements must be met:

When you’re a seller who receives a Qualifying Payment:

If you sell a good or service to a buyer, either through your business profile or when a sender identifies a payment as for goods and services, you may be eligible for the Venmo Purchase Protection Program. When it applies, the Venmo Purchase Protection Program may entitle you to retain the full purchase amount from a sale. By accessing the transaction details page in your Venmo app, you can determine whether or not the payment you receive may be eligible for protection under this program.

When you’re a seller, the Venmo Purchase Protection Program may apply when a buyer claims that:

They did not authorize, or benefit from, funds sent from their Venmo account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by Venmo; or

They did not receive the item from you (referred to as an “Item Not Received” claim).

The Venmo Purchase Protection Program may also apply when a transaction is reversed because of a successful credit card chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.

This section describes the Venmo Purchase Protection Program as it applies to you as a seller, but you should also be familiar with the Impact of various purchase protection processes on buyers, described in the above section.

Basic Requirements for Sellers

To be eligible for the Venmo Purchase Protection Program as a seller who receives a Qualifying Payment, all of the following requirements must be met (”Basic Requirements”), as well as any applicable additional requirements:

Item Not Received additional requirements for Sellers

To be eligible for the Venmo Purchase Protection Program for a buyer’s Item Not Received claim, you must meet both the Basic Requirements and the additional requirements listed below:

Intangible Goods additional requirements for Sellers

For the sale of intangible goods and services to be eligible for the Venmo Purchase Protection Program, the sale must meet the Basic Requirements and the following additional requirements:

Establishing proof of delivery or proof of shipment

Physical Goods

Physical Goods

Proof of shipment

The following is required as proof of shipment for physical goods:

Online or physical documentation from a shipping company that includes:

Proof of Delivery

The following is required as proof of delivery for physical goods:

Online or physical documentation from a shipping company that includes:

IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure that your carrier can provide ‘delivered’ status at the correct address, or your Venmo Purchase Protection Program claim may be denied.

QR Code Transactions

Intangible Goods

The following is required as proof of shipment or delivery for intangible goods:

For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:

QR Code Transactions

QR Code Transactions

The following is required as proof of shipment or proof of delivery for QR Code transactions:

For QR code transactions, you may be required to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction.

Ineligible items and transactions under the Venmo Purchase Protection Program

The following items or transactions are not eligible for the Venmo Purchase Protection Program:

When you or a Teen User is a buyer making a Qualifying Payment:

When you’re a seller receiving a Qualifying Payment:

When you or a Teen User is a buyer or you are a seller:

Venmo Purchase Protection Program dispute resolution process

When you or a Teen User is a buyer who makes a Qualifying Payment, if you’re unable to resolve a transaction related issue directly with a seller, you can file a Venmo Purchase Protection Program claim using the steps described below. For Qualifying Payments made by a Teen Account, you must file the Venmo Purchase Protection Claim on behalf of the Teen Account. The Teen User will not have access to or be able to file or respond to claims. If you do not follow these steps your claim may be denied:

Step 1: Open a dispute within 180 days of the date the purchase was made using our support channels (by calling an agent at (855) 812-4430, sending us a message through the contact form, or chatting in the app). Please include information on the disputed transaction and the reason for your claim, including the date and amount of the transaction, the seller’s name, and an explanation of your issue.

Step 2: Respond to our requests for documentation or other information. We may require you to provide receipts, third party evaluations, police reports or other documents that we specify. You must respond to these requests in a timely manner as requested in our correspondence with you.

Step 3: Comply with our shipping requests in a timely manner, if you’re filing a Significantly Not as Described claim, we may require you, at your expense, to ship the item back to the seller, to us or to a third party (which we will specify) and to provide proof of delivery.

Proof of delivery means:

Step 4: We will make a decision (including automatically closing any dispute or claim), in our sole discretion, based on the coverage and eligibility requirements set forth above, any additional information provided during the dispute resolution process or any other information we deem relevant and appropriate under the circumstances.

When you’re a seller who receives a Qualifying Payment, you must respond to Venmo’s requests for documentation and other information in a timely manner as requested in our email or other correspondence with you. If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible for the Venmo Purchase Protection Program.

Dispute with us or your card issuer

If you or a Teen User used a debit or credit card as the payment method for a transaction with an authorized merchant through your Venmo account and you or the Teen User are dissatisfied with the transaction, you may be entitled to dispute the transaction with the card issuer. Applicable card chargeback rights may be broader than those available under the Venmo Purchase Protection Program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they are not eligible under a Significantly Not as Described claim with us.

You must choose whether to pursue a dispute with us under the Venmo Purchase Protection Program, or to pursue the dispute with your card issuer. You can’t do both at the same time or seek a double recovery. If you pursue a dispute/claim with us under the Venmo Purchase Protection Program and you also pursue a dispute for the same transaction with the card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with the card issuer. In addition, if you pursue a dispute with the card issuer, you cannot pursue a dispute/claim under the Venmo Purchase Protection Program with us later.

If you choose to dispute a transaction with us under the Venmo Purchase Protection Program and we decide against you, you can seek to pursue the dispute with the card issuer later. If we do not make a final decision on your claim until after the card issuer's deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of the loss (minus any amount you have already recovered from the seller or your card issuer).

Before contacting the card issuer or filing a dispute with us under the Venmo Purchase Protection Program, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.

Refunds, Reversals and Chargebacks

Refunds for Transactions

When you or a Teen User buys something from a seller on Venmo using the "Pay and Request" feature in your Venmo account, either by sending a payment to a business profile or identifying it as for goods and services, and the transaction is refunded, the money will be sent back to your personal account or, as applicable, the Teen Account. Money may not always be refunded to the payment method originally used.

If you receive a payment through a business profile or for otherwise selling goods and services(such as when a sender identifies a payment as for goods and services) and that payment is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback fees below).

If you refund a transaction, we'll retain the fees you paid as set out on our [Fees page](https://venmo.com/resources/our-fees/).

In the event of a successful claim under the Venmo Purchase Protection Program, we will initiate the refund process. The amount of the refund will be deducted from the profile that received the payment. If the balance in that profile does not cover the payment amount due, plus the fees, this will result in a negative balance, which you owe to us. In that situation, we may use any of the payment methods linked to your profile to cover the amount due. If the payment methods linked to your profile do not cover the amount due, you must immediately add funds to resolve the negative balance. If you don’t, we will take any or all actions as outlined under Amounts Owed to Us.

Payments that are invalidated and reversed

Payments may be invalidated and reversed by us if, among other reasons, we sent the payment to your Venmo account in error, the funding transaction is declined or reversed, the payment was unauthorized or unfunded, we determine that a purchase is eligible for the Venmo Purchase Protection Program (in which case we may reverse funds from the seller’s account to refund the buyer) or if the payment was for activities that violated this user agreement or any other agreement with us.

If you or a Teen User send or receive a payment that is later invalidated for any reason, you may be liable to us for the full amount of the payment and we may recover the amount of the payment (plus any fees) from you (including from the balance of a Teen Account). We may recover the amount of the payment from either the sender or the recipient of an invalidated payment in our discretion (subject to applicable law). For example, if you send a payment funded by a bank account and the bank informs us it cannot cover the payment due to a lack of funds or a dispute, we may hold you liable for the payment, or if you were the recipient of that payment, we may reverse that payment from your Venmo account to cover the liability.

When recovering the amount of an invalidated payment from you, we may apply any money sent to your Venmo account, request that you add money to your Venmo account for the payment amount and apply that money to amounts owed, and/or we may:

If we invalidate a payment because the card issuer or originating bank declined or reversed the transaction, then you may be liable for the payment even if you disagree with the decision of the card issuer or originating bank to decline or reverse the payment. If you believe that a payment initiated with your Venmo account was not authorized, then you must notify us immediately, even if you (or someone else) disputes the transaction with the card issuer or originating bank. Please see below under the heading Reporting an Unauthorized Transaction for information about how to notify us. If you fail to report the unauthorized activity directly to us, then we may recover the amount of the reversed payment from you, as described above.

Chargeback fees

If you receive a debit or credit funded payment in your business or charity profile or that is identified as for goods and services and the buyer pursues a chargeback for the transaction with their card issuer, we may assess a chargeback fee.

Restricted Activities

In connection with your or a Teen User’s use of our websites, a Venmo account, the Venmo services, or in the course of your or a Teen User’s interactions with us, other customers, or third parties, you must not (and are responsible for ensuring any Teen User does not):

Actions We May Take if You Engage in Any Restricted Activities

If we believe that you or a Teen User has engaged in any restricted activities, we may take a number of actions to protect ourselves, our customers and others at any time in our sole discretion. The actions we may take include, but are not limited to, the following:

If we close your Venmo account or terminate your or a Teen User’s use of the Venmo services for any reason, we’ll provide you with notice of our actions and make any unrestricted money held in your Venmo account or that has been sent to you available for withdrawal. You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by us, any customer, or a third party caused by or arising out of your breach of this agreement, and/or your or a Teen User’s use of the Venmo services. For example, if you or a Teen User send a payment funded by a linked bank account and the bank informs us there are not sufficient funds to cover the payment, you may be liable for the payment. Similarly, if you or a Teen User receive a payment and the payment is disputed, you may be liable for the payment.

Holds and Limitations

What are holds and limitations?

Under certain circumstances, in order to protect Venmo and the security and integrity of the network that uses the Venmo services, Venmo may, in its sole discretion, take account-level or transaction-level actions. A hold may be placed on your Venmo account, including any associated business or charity profile and/or any and all associated Teen Accounts.

Our decision about holds and limitations may be based on confidential criteria that are essential to our management of risk and the protection of Venmo, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your Venmo account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you.

Holds

A hold is an action that Venmo may take under certain circumstances either at the transaction level or the account level. When Venmo places a temporary hold on a transaction, the money is not available to either the sender or the recipient. Venmo reviews many factors before placing a hold on a transaction, including: account tenure, transaction activity, and past disputes.

Holds based on disputed transactions

If a payment that is sent to you or your Teen User is challenged as a payment that should be invalidated or reversed, we may place a temporary hold on the funds in your Venmo account to cover the amount that could be reversed. Any of the situations described under Payments that are invalidated and reversed are situations that could result in us placing a hold on a payment. If we determine the transaction should not be reversed, we’ll lift the temporary hold. If we determine the transaction should be reversed, we’ll remove the funds from your Venmo account.

Holds based on Venmo’s risk decisions

We may place a hold on transactions involving your Venmo account if, in our sole discretion, we believe that there may be a high level of risk associated with you, a Teen User, your Venmo account, or your (or a Teen User's) transactions or that placing such a hold is necessary to comply with state or federal regulatory requirements. We make decisions about whether to place a hold based on a number of factors, including information available to us from both internal sources and third parties.

Risk-based holds may remain in place for up to 180 days from the date the transaction was made. We may release the hold earlier under certain circumstances, but any earlier release is at our sole discretion.

Account Limitations

Limitations may be placed on your Venmo account to help protect Venmo and Venmo users when we notice restricted activities or activity that appears to us as unusual or suspicious. Limitations also help us collect information necessary for keeping your Venmo account open.

There are several reasons why your Venmo account could be limited, including:

You will need to resolve any issues with your Venmo account before a limitation can be removed. Normally, this is done after you provide us with the information we request. However, if we reasonably believe a risk still exists after you have provided us that information, we may take action to protect us, our users, a third party, or you from reversals, fees, fines, penalties, legal and/or regulatory risks and any other liability.

Court Orders, Regulatory Requirements or Other Legal Process

If we are notified of a court order or other legal process (including garnishment or any equivalent process) affecting you or a Teen User, or if we otherwise believe we are required to do so in order to comply with applicable law or regulatory requirements, we may be required to take certain actions, including holding payments to/from your Venmo account, placing a hold or limitation on your Venmo account, or releasing the funds. We will decide, in our sole discretion, which action is required of us. We do not have an obligation to contest or appeal any court order or legal process involving you, a Teen User, or your Venmo account. When we implement a hold or limitation as a result of a court order, applicable law, regulatory requirement or other legal process, the hold or limitation may remain in place longer than 180 days.

Protection from Unauthorized Transactions

To protect yourself from unauthorized activity in your Venmo account, you should regularly log into your Venmo account and review your Venmo account statement, including any Teen Account statement. We will notify you of each transaction by sending an email to your primary email address on file and/or creating a story in your feed, depending on your preferences. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed.

We will protect you from unauthorized activity in your Venmo account. The following terms and conditions apply with respect to all Venmo services, other than those associated with the Venmo Debit Card, Teen Debit Card, or Venmo Credit Card. For resolution procedures for unauthorized transactions and other errors associated with your use of the Venmo Debit Card or Venmo Credit Card or a Teen User’s use of the Teen Debit Card, please see the Venmo Mastercard Cardholder Agreement or the Venmo Visa® Credit Card Account Agreement. When the below protection applies, we will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below.

What is an Unauthorized Transaction

An “Unauthorized Transaction” occurs when money is sent from your Venmo account that you or a Teen User did not authorize and that did not benefit you or a Teen User. For example, if someone steals or fraudulently obtains your password, uses the password to access your Venmo account, and sends a payment from your Venmo account, an Unauthorized Transaction has occurred.

What is not considered an Unauthorized Transaction

The following are NOT considered Unauthorized Transactions:

Reporting an Unauthorized Transaction

If you believe your or your Teen User’s Venmo login information has been lost or stolen, please [contact Venmo customer service](https://help.venmo.com/hc/en-us/requests/new) immediately or call: 855-812-4430 or write: PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.

Tell us AT ONCE if you believe that an electronic fund transfer has been made without your or your Teen User’s permission using your respective login information or by other means, or if your or your Teen User’s Venmo-activated mobile phone has been lost, stolen, or deactivated. You could lose all the money in your Venmo account. For suspected Unauthorized Transactions on Teen Accounts, you must report these to us following the instructions above.

Also, if your Venmo account statement or Teen Account statement shows transfers that you or a Teen User did not make, including those made with your (or a Teen User’s) Venmo login information or by other means, tell us at once. If you do not tell us within 60 days after we provided the statement to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.

Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an Unauthorized Transaction to us. You must contact us directly to notify us of Unauthorized Transactions by [reaching out to Venmo customer service](https://help.venmo.com/hc/en-us/requests/new) or calling: 855-812-4430 or writing: PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.

Error Resolution

What is an error?

An “error” means the following:

What is not considered an error?

The following are NOT considered errors:

In case of errors or questions about your electronic transfers

Telephone us at 855-812-4430, contact us through the [Help Center on the Venmo website](https://help.venmo.com/hc/en-us/requests/new); or write us at PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.

Notify us as soon as you can if you think the statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. For problems or errors on Teen Accounts, you must report these to us following these instructions.

Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an error to us. You must contact us directly to notify us of errors. When you notify us:

If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days.

We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Venmo account within 10 Business Days for the amount you think is in error and will notify you within 2 Business Days of the credit, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Venmo account.

For errors involving new Venmo accounts or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new Venmo accounts, we may take up to 20 Business Days to credit your Venmo account for the amount you think is in error.

We will tell you the results within 3 Business Days after completing our investigation.

Processing Errors

We will rectify any processing error that we discover. If the error results in:

Processing errors are not:

Remittance Transfer Errors

What is a Remittance Transfer?

You may be protected for certain errors when you send money outside of the U.S. using a Venmo account. A “Remittance Transfer” is a transaction that meets the following criteria:

Payments that you make at a merchant website or location by selecting Venmo as a payment option are not “Remittance Transfers.”

What qualifies as a Remittance Transfer Error?

A “Remittance Transfer Error” occurs if:

What is not considered a Remittance Transfer Error?

The following are NOT considered Remittance Transfer Errors:

What to do if you think there has been a Remittance Transfer Error or problem

If you think there has been a Remittance Transfer Error or problem with your Remittance Transfer:

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three [Business Days](https://www.paypal.com/us/legalhub/paypal/useragreement-full?locale.x=en_US#business-days) after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

Communications Between You and Us

By providing us your mobile phone number and opting in to receive text messages, you agree that we, including our affiliates, may contact you at that number using autodialed or prerecorded message calls or text messages to: (i) service your Venmo branded accounts, (ii) investigate or prevent fraud, or (iii) collect a debt. We will not use autodialed or prerecorded message calls or texts to contact you for marketing purposes unless we receive your prior express written consent. By providing us a mobile phone number for a Teen Account and opting in to receive text messages, you are indicating that you are the owner of that mobile number and you are agreeing that we, including our affiliates, may contact that number using autodialed or prerecorded message calls or text messages to service the Teen Account. We will not use a Teen User’s number for marketing purposes. You do not have to agree to receive autodialed or prerecorded message calls or texts to your mobile phone number or a Teen User’s mobile number in order to use and enjoy the products and services offered by Venmo. You (or a Teen User) can decline to receive autodialed or prerecorded message calls or texts to the mobile phone number by replying STOP to a message from the phone number you wish to be opted-out from such messages or by sending an email to ContactOptOut@Venmo.com from the email associated with the account with the following message:

Please do not contact my phone with autodialed or prerecorded message calls or text messages.

To opt-out a Teen Account from autodialed or prerecorded message calls or texts through email, the message must come from the Teen User’s email address that is associated with the account.

This will ensure that you or a Teen User will not be contacted by Venmo or on behalf of Venmo with autodialed or prerecorded message calls or text messages. Text HELP to a message for assistance and more information. Message and data rates may apply. The frequency of messages may vary, and standard telephone minute and text charges may apply. Neither we nor your phone carriers are liable for delayed or undelivered messages. Please review our Privacy Statement in order to better understand our commitment to maintaining your and your Teen Users privacy, as well as our use and disclosure of your or your Teen User’s information. We may share the mobile phone number(s) you provide to us with service providers with whom we contract to assist us with the activities listed above, but we will not share your mobile phone number or the mobile phone number associated with a Teen User’s account with third parties for their own purposes without your consent. We may communicate with you and any Teen User about your Venmo account (or Teen Account) and the Venmo services electronically as described in our [Consent to Receive Electronic Disclosures](https://venmo.com/legal/us-consent). You or your Teen User will be considered to have received a communication from us, if it’s delivered electronically, 24 hours after the time we post it to our website or email it. You or a Teen User will be considered to have received a communication from us, if it’s delivered by mail, 3 Business Days after we send it.

Unless you’re communicating with us about a matter where we’ve specified another notice address (for example, our Protection from Unauthorized Transactions process), written notices must be sent by postal mail to: PayPal, Inc., Attention: Legal Department, 2211 North First Street, San Jose, California 95131. For Teen Accounts, you (rather than the Teen User) must contact us. You understand and agree that, to the extent permitted by law, we may, without further notice or warning, monitor or record telephone conversations you or anyone acting on your behalf regarding your Venmo account has with us or our agents for quality control and training purposes or for our own protection. You acknowledge and understand that while your communications with us may be overheard, monitored, or recorded, not all telephone lines or calls may be recorded by us, and we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.

Our Rights

Our suspension and termination rights

We, in our sole discretion, reserve the right to suspend or terminate this user agreement, your or a Teen User’s access to or use of our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf or some or all of the Venmo services for any reason and at any time upon notice to you and, upon termination of this user agreement, the payment to you of any unrestricted money being held for you.

Security interest

As security for the performance of your obligations under this user agreement, you grant to us a lien on, and security interest in and to, money in your Venmo account and any other funds held in our possession.

Amounts owed to us

We may deduct amounts owed to us, in whole or in part, from money that is sent to your Venmo account later, either by you or a Teen User or from payments sent to you or a Teen User. While you owe amounts to us, we may:

If you have more than one Venmo account, including any associated Teen Accounts, even if you have those accounts without our authorization and in breach of this agreement, we may set off amounts owed to us in one Venmo account against money in or money sent to your other Venmo account(s). If you continue using your Venmo account when you have amounts owed to us, you authorize us to combine amounts owed to us with any debit or transaction sent from your Venmo account.

In addition to the above, if you or a Teen User has a past due amount owed to us, including our affiliates, we may debit your Venmo account or accounts held at our affiliates or various products to pay any amounts that are past due. This includes accounts and amounts owed by using our various products such as PayPal, Xoom or Braintree.

IF YOU HAVE AMOUNTS PAST DUE, YOU SHOULD CONFIRM THAT LINKED PAYMENT METHODS CONTAIN FUNDS SUFFICIENT TO COVER ANY AMOUNTS PAST DUE. THIS WILL HELP YOU AVOID OVERDRAFT OR OTHER FEES YOUR FINANCIAL INSTITUTIONS MAY CHARGE.

Insolvency proceedings

If any proceeding by or against you or a Teen User is commenced under any provision of the United States Bankruptcy Code, as amended, or under any other bankruptcy or insolvency law, we’ll be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this agreement.

Assumption of rights

If we invalidate and reverse a payment that you or a Teen User made to a recipient (either at your initiative or otherwise), you agree that we assume your or a Teen User's rights against the recipient and third parties related to the payment and may pursue those rights directly or on your or a Teen User's behalf, in our discretion.

No waiver

Our failure to act with respect to a breach of any of your or a Teen User’s obligations under this user agreement by you or others does not waive our right to act with respect to subsequent or similar breaches.

Indemnification and Limitation of Liability

In this section, we use the term “PayPal” to refer to PayPal, Inc., our parent PayPal Holdings, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers and suppliers. Our affiliates include each entity that we control, we are controlled by or we are under common control with.

Indemnification

You must indemnify PayPal for actions related to your Venmo account and your and any Teen User's use of the Venmo services. You agree to defend, indemnify and hold PayPal harmless from any claim or demand (including reasonable legal fees) made or incurred by any third party due to or arising out of your breach of this user agreement, your or a Teen User’s improper use of the Venmo services, your or a Teen User’s violation of any law or the rights of a third party and/or the actions or inactions of any third party to whom you or a Teen User grant permissions to use your Venmo account or access our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf, or any of the Venmo services on your behalf.

Limitation of liability

PayPal’s liability is limited with respect to your Venmo account and your (or a Teen User’s) use of the Venmo services. In no event shall PayPal be liable for lost profits or any special, incidental or consequential damages (including without limitation damages for loss of data or loss of business) arising out of or in connection with our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf, any of the Venmo services, or this user agreement (however arising, including negligence), unless and to the extent prohibited by law.

Our liability to you or any third parties in any circumstance is limited to the actual amount of direct damages. In addition, to the extent permitted by applicable law, PayPal is not liable, and you agree not to hold PayPal responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from: (1) your or a Teen User’s use of, or inability to use, our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf, or any of the Venmo services; (2) delays or disruptions in our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf and any of the Venmo services; (3) viruses or other malicious software obtained by accessing our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf or any of the Venmo services or any website or service linked to our websites, software or any of the Venmo services; (4) glitches, bugs, errors, or inaccuracies of any kind in our websites, software, systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf or any of the Venmo services or in the information and graphics obtained from them; (5) the content, actions, or inactions of third parties; (6) a suspension or other action taken with respect to your Venmo account; or (7) your or a Teen User’s need to modify practices, content, or behavior, or your or a Teen User’s loss of or inability to do business, as a result of changes to this user agreement or our policies.

Disclaimer of Warranty and Release

No warranty

The Venmo services are provided “as-is” and without any representation or warranty, whether express, implied or statutory. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

We do not have any control over the products or services provided by sellers who accept Venmo as a payment method, and we cannot ensure that a Venmo user or a seller you or a Teen User are dealing with will actually complete the transaction or is authorized to do so. We do not guarantee continuous, uninterrupted or secure access to any part of the Venmo services, and operation of our websites, software, or systems (including any networks and servers used to provide any of the Venmo services) operated by us or on our behalf may be interfered with by numerous factors outside of our control. We will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, debit cards, credit cards, and check issuances are processed in a timely manner but we make no representations or warranties regarding the amount of time needed to complete processing because the Venmo services are dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply.

Your Release of Us

If you or a Teen User have a dispute with any other Venmo account holder (or Teen User), you release us from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release, you expressly waive any protections (whether statutory or otherwise, for example, California Civil Code § 1542) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

Dispute Resolution (Including Arbitration Agreement, Class Action Waiver, and Jury Trial Waiver)

Please read this Dispute Resolution section carefully. It affects your legal rights. Among other things, it:

In this Dispute Resolution section, we use the term “PayPal” to refer to PayPal, Inc., our parent PayPal Holdings, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers, and suppliers. Our affiliates include each entity that we control, we are controlled by or we are under common control with.

If a dispute arises between you and PayPal regarding the Venmo services, our goal is to learn about and address your concerns. Disputes between you and PayPal regarding the Venmo services may be reported to customer service online through the [Venmo Help Center](https://help.venmo.com/hc/en-us/requests/new) at any time, or by calling 855-812-4430 from 8:00 AM to 8:00 PM CT seven days a week. If we are unable to address your concerns to your satisfaction, we aim to provide you with a neutral and cost-effective means of resolving the dispute quickly.

Physical Goods

Arbitration Agreement

Binding Individual Arbitration

You and PayPal each agree that any and all disputes or claims arising out of or relating to the user agreement, the Venmo services, your Venmo account (including any linked Teen Account), or your relationship with PayPal, whether based in contract, tort, fraud, misrepresentation or any other legal theory (“Dispute”), shall be resolved through final and binding arbitration, except that you or we may elect to have a Dispute heard in small claims court, so long as it proceeds individually and is not removed or appealed to a court of general jurisdiction. Whether a Dispute falls within the jurisdictional limits of small claims court is for the appropriate small claims court to decide in the first instance, and for a court of competent jurisdiction to otherwise decide. Notwithstanding the foregoing, Disputes arising from the violation or threatened violation of copyrights, trademarks, patents, or trade secrets will not be subject to arbitration or the “Mandatory Informal Dispute Resolution Process.” Dispute shall be interpreted broadly to the extent permitted under the Federal Arbitration Act (“FAA”), and shall include, but not be limited to any dispute or claim that: (1) arose before the existence of this or any prior user agreement and (2) may arise after termination of the user agreement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (1) issues reserved for a court in the user agreement; (2) issues related to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any provisions of the Dispute Resolution section; (3) issues related to arbitrability; and (4) issues related to whether this or a different version of the user agreement applies to the Dispute. You and we agree that the user agreement is a transaction in interstate commerce and that this Arbitration Agreement will be interpreted and enforced in accordance with the substantive and procedural provisions of the FAA and federal arbitration law (not state arbitration law).

Mandatory Informal Dispute Resolution Process

Before initiating arbitration or commencing a matter in small claims court, you or PayPal must first send the other party, by certified mail, a completed Notice of Dispute form. You should send this [Notice of Dispute](https://www.paypal.com/us/webapps/mpp/ua/pp-notice-dispute) to PayPal at: PayPal, Inc., Attn: Legal Specialists, Re: Notice of Dispute, P.O. Box 45950, Omaha, NE 68145-0950. PayPal will send any Notice of Dispute to the address we have on file associated with your Venmo account; it is your responsibility to keep your address up to date. To be valid, the Notice of Dispute must contain all information called for in the form including but not limited to: your original handwritten signature or, for PayPal, the original handwritten signature of an authorized representative (and your or our counsel’s original handwritten signature, if represented); the email address and phone number associated with the customer’s Venmo account; a detailed description of the nature and basis of the claims that are being asserted; a statement of the specific relief sought with a good faith calculation for it; and any relevant documents and supporting information reasonably available to the claiming party. To safeguard your personal information, if you have retained an attorney to submit your Notice of Dispute, you also must provide written authorization, with your original handwritten signature, allowing us to discuss the Dispute and your account and to share your account records with your attorney. We also may ask for verification of your identity and the fact that you authorized submission of the Notice of Dispute or disclosure of account information to your attorney. You agree to cooperate promptly with any reasonable request for verification.

For a period of 60 days after receipt of a complete Notice of Dispute, you and PayPal agree to negotiate in good faith in an effort to informally resolve the Dispute. The party receiving the Notice of Dispute may request a telephone or video settlement conference to aid in the resolution of the Dispute. If a conference is requested, you and a PayPal representative will personally attend (with counsel, if represented). The conference will be scheduled for a mutually convenient time, which may be outside of the 60-day period. Completion of this Informal Dispute Resolution Process ("Process") is a condition precedent to initiating arbitration.

If the sufficiency of a Notice of Dispute or compliance with this Process is at issue, such issue may be decided by a court of competent jurisdiction, and any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent, which includes the power to enjoin the filing or prosecution of the arbitration and the assessment or collection of fees. During any such court proceeding, the arbitration will be automatically stayed. Nothing in this paragraph limits the right of a party to seek relief (including damages) for non-compliance in arbitration. All applicable limitations periods (including statutes of limitation) shall be tolled from the date of receipt of a Notice of Dispute through the conclusion of this Process or the date on which the party providing the Notice of Dispute withdraws or abandons the Dispute.

Arbitration Procedures

The arbitration shall be administered by JAMS in accordance with the then-current JAMS rules, including the JAMS Streamlined Arbitration Rules & Procedures and any Mass Arbitration Procedures and Guidelines applicable to the Dispute (collectively, “JAMS Rules”), as modified by this Arbitration Agreement. If JAMS is unable or unwilling to administer the arbitration consistent with this Arbitration Agreement, and the parties cannot agree on an alternative provider that will do so, then you or we may petition a court of competent jurisdiction to appoint one that will do so. The JAMS Rules are available at [www.jamsadr.com](https://www.jamsadr.com). An arbitration demand must be accompanied by a copy of the Notice of Dispute and a certification of compliance with the Process, and include the original handwritten signature of the party initiating arbitration (and counsel, if represented). If you are submitting the arbitration demand, you shall send it to PayPal by certified mail at: PayPal, Inc., Attn: Legal Specialists, Re: Arbitration Demand, P.O. Box 45950, Omaha, NE 68145-0950 and follow the JAMS Rules for initiating arbitration. If we are submitting the arbitration demand, we shall send any notice to you to the address we have on file associated with your Venmo account and follow the JAMS Rules for initiating arbitration. By submitting an arbitration demand, the party and any counsel represent that, as in federal court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 and the JAMS Rules on represented parties and their counsel.

The parties shall select a single, neutral arbitrator through a strike-and-rank process. The arbitration will be conducted based solely on written submissions, unless either party requests an in-person, telephonic, or videoconference hearing and the arbitrator decides that such a hearing is warranted . If an in-person arbitration hearing has been requested and deemed warranted by the arbitrator, it shall be held within 50 miles of the county or parish in which you reside or at another mutually agreed location. You and a PayPal representative will personally appear at any hearing (with counsel, if represented).

The arbitrator may award on an individual basis any relief that would be available in court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. You and PayPal agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless you and PayPal agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated.

Both parties have the right to file dispositive motions prior to any hearing. The arbitrator shall follow and enforce the user agreement as a court would. The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. Any exchange of information ordered by the arbitrator shall be proportional to the needs of the case, take into account the amount in controversy and burdens to the parties, and be designed to be efficient and cost-effective, while ensuring a fundamentally fair process for both parties. Any submission containing AI-generated content must include a certification by the party (or counsel, if the party is represented) that they have personally verified the content's accuracy.

The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. An award shall have no preclusive effect in any other arbitration or proceeding involving non-identical parties.

Costs of Arbitration

Payment of arbitration fees will be governed by the JAMS Rules and fee schedule. You and PayPal agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, you or PayPal may elect to engage with JAMS regarding the reduction or deferral of arbitration fees, and you and we agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.

Additional Procedures for Mass Arbitration

You and PayPal agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) will apply if you choose to participate in a Mass Arbitration, as defined herein. If 25 or more similar Disputes (including yours) are asserted against PayPal by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), you understand and agree that the resolution of your Dispute might be delayed and ultimately proceed in court. The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated and conserve the parties’ and JAMS’s resources. If your claim is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that your Dispute is first submitted to JAMS until your Dispute is selected to proceed as part of the staged process set forth below or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.

Stage One: In the first stage, if there are 50 Disputes or more, claimants’ counsel and PayPal will each select 25 Disputes to be filed as cases (50 cases total) in arbitration and resolved individually by different arbitrators selected through a strike-and-rank process. If there are fewer than 50 Disputes, all will be filed as cases in arbitration. In the meantime, no other Disputes may be filed or proceed in arbitration as cases, and JAMS will not assess or demand payment of fees for the remaining Disputes or cases, nor will JAMS administer them. The number of Disputes to be selected to proceed as filed cases in Stage One may be increased by agreement of counsel. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.

After Stage One is completed, counsel for the parties shall engage in a global mediation and attempt to resolve all remaining Disputes, and PayPal will pay the mediator’s fee and consider in good faith the results of the Stage One Disputes when engaging in mediation.

Stage Two: If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing 50 cases to be resolved individually by different arbitrators selected through a strike-and-rank process, followed by another global mediation consistent with the approach set forth above. in which PayPal will pay the mediator's fee.

If your Dispute is not resolved as part of the process set forth above:

Option One: You and PayPal may, separately or by agreement, opt out of arbitration and elect to have your Dispute heard in a court of competent jurisdiction consistent with the user agreement (including the remainder of the Dispute Resolution section). You may opt out of arbitration of this Dispute by sending us a written notice, with your original handwritten signature, that includes a clear statement that you wish to opt out of the arbitration of this Dispute within 30 days after the conclusion of the second mediation. PayPal may opt your Dispute out of arbitration by sending a notice of its intention to opt out to your counsel within 14 days after the expiration of your 30-day opt-out period. Counsel for the parties may agree to adjust these deadlines.

Option Two: If neither you nor PayPal elect to have your Dispute heard in court consistent with Option One, then you agree that your Dispute will be resolved as part of continuing, staged individual arbitration proceedings as set forth above, with four differences. First, a total of 100 cases may be filed in each stage. Second, the cases will be randomly selected. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if different arbitrators are not available. Fourth, mediation is optional at the election of counsel for the parties.

You and PayPal agree that the parties (and counsel, if represented) will work together in good faith to implement the staged process set forth in this provision. Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings, including whether to increase or decrease the number of cases in any stage or to address issues with a JAMS Process Administrator.

A court of competent jurisdiction shall have the authority to enforce this provision, including by enjoining the mass filing, the prosecution or administration of arbitrations, and the assessment or collection of JAMS fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to your Dispute and are not enforceable, then your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the user agreement (including the remainder of the Dispute Resolution section).

Opt-Out Procedure

You can choose to opt-out of the Arbitration Agreement by following the [Opt-Out Procedure](https://help.venmo.com/hc/en-us/articles/360062640153) and sending us a written notice postmarked no later than 30 days after the date you accept the user agreement for the first time. You must mail the opt-out notice to PayPal, Inc., Attn: Litigation Department, Re: Venmo Opt-Out Notice, 2211 North First Street, San Jose, CA 95131. For your convenience, we are providing an [opt-out notice](https://help.venmo.com/hc/en-us/articles/360062640153) form you must complete and mail to opt-out of this Arbitration Agreement. You must complete this form by providing all the information it calls for, including your name, address, phone number, Venmo username and the email address(es) used to log in to the Venmo account(s) to which the opt-out applies. You must sign the opt-out notice for it to be effective. This procedure is the only way you can opt out of the Arbitration Agreement. If you opt out of arbitration, all other parts of the user agreement (including the other provisions of the Dispute Resolution section, such as the class action waiver and jury trial waiver) will continue to apply. Opting out of this Arbitration Agreement has no effect on any previous, other, or future arbitration agreements that you may have with us.

Superseding Arbitration Agreement

You agree that any filed or pending arbitrations between you and PayPal will be subject to this Arbitration Agreement and not to any prior Agreement to Arbitrate you had with PayPal. You further agree that notwithstanding any provision in any prior Agreement to Arbitrate to the contrary, this Arbitration Agreement replaces and supersedes any prior Agreement to Arbitrate you had with PayPal and will govern and apply to all Disputes, including all Disputes that arose before the effective date of this Arbitration Agreement. If you do not wish to have this Arbitration Agreement apply to you and your Disputes, then you must close your PayPal account prior to the effective date. If you close your PayPal account prior to the effective date of this Arbitration Agreement, then any prior Agreement to Arbitrate between you and PayPal will apply to Disputes.

Class Action Waiver and Jury Trial Waiver

YOU AND PAYPAL AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE OR MASS SETTLEMENT OF CLAIMS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PAYPAL WAIVE THE RIGHT TO A JURY TRIAL.

Content Posted by Users

When using Venmo’s products and services, you or a Teen User may have the ability to post content (e.g., payment descriptions, business description, comments and/or photos). You are solely responsible for all content that you provide, post, upload or submit. You are also responsible for content posted or submitted by your Teen User(s).

We are not responsible for evaluating the accuracy, truthfulness, usefulness, legality, safety, morality or applicability of any content posted by users on Venmo. PayPal does not endorse, guarantee, make representations or provide warranties regarding any such content.

PayPal may, in its sole discretion, reject or remove any content that violates our content standards below or for any other reason we deem the content inappropriate. PayPal shall have no obligation to monitor content posted, uploaded or submitted by a user, but may do so at its sole discretion. PayPal is not responsible for any failure or delay in removing any such content.

Content Standards

Please report inaccurate, inappropriate or offensive content, policy violations or other violations to our Content Standards (other than intellectual property infringement claims, which are covered in section Submitting Intellectual Property Complaints) using this [link](https://www.paypal.com/us/smarthelp/contact-us?email=paypalme).

Intellectual Property

Our trademarks

"Venmo.com," "Venmo," and all logos related to the Venmo services are either trademarks or registered trademarks of PayPal or PayPal’s licensors. You and any Teen User may not copy, imitate, modify or use them without our prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of PayPal. You and any Teen User may not copy, imitate, modify, or use them without our prior written consent. You may use HTML logos provided by us for the purpose of directing web traffic to the Venmo services. You (and any Teen User) may not alter, modify or change these HTML logos in any way, use them in a manner that mischaracterizes Venmo or the Venmo services or display them in any manner that implies Venmo’s or PayPal’s sponsorship or endorsement. All right, title and interest in and to the Venmo websites, any content thereon, the Venmo services, the technology related to the Venmo services, and all technology and any content created or derived from any of the foregoing is the exclusive property of PayPal and its licensors.

License grants, generally

If you (or any Teen User) are using our software such as an API, developer’s toolkit or other software application, which may include software provided by or integrated with software, systems or services of our service providers, that you (or a Teen User) have downloaded or otherwise accessed through a web or mobile platform, then PayPal grants you (or the Teen User as applicable) a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to access and/or use our software in accordance with the documentation accompanying such software, including this user agreement. This license grant applies to the software and all updates, upgrades, new versions and replacement software. You and any Teen User may not rent, lease or otherwise transfer your (or any Teen User’s) rights in the software to a third party. You and any Teen User must comply with the implementation, access and use requirements contained in all documentation accompanying the Venmo services. If you or any Teen User do not comply with implementation, access and use requirements you agree you will be liable for all resulting damages suffered by you, a Teen User, us and/or third parties. We may update or discontinue any software upon notice to you. While we may have (1) integrated certain third party materials and technology into any web or other application, including its software, and/or (2) accessed and used certain third party materials and technology to facilitate providing you with the Venmo services, you and any Teen User have not been granted and do not otherwise retain any rights in or to any such third party materials. You agree not to (and agree your Teen User may not) modify, alter, tamper with, repair, copy, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software or any third party materials or technology, or otherwise create any derivative works from any of the software or third party materials or technology. You acknowledge that all rights, title and interest to our software are owned by PayPal and any third party materials integrated therein are owned by our third party service providers. Any other third party software application you or a Teen User uses on the Venmo websites is subject to the license you agreed to with the third party that provides you or a Teen User with this software. You acknowledge that PayPal does not own, control nor have any responsibility or liability for any such third party software application you or a Teen User elect to use on any of our websites, software and/or in connection with the Venmo services.

License grant from you to PayPal; intellectual property warranties

We do not claim ownership of the content that you or a Teen User provide, upload, submit or send to us. When you or a Teen User provide content to us or post content using Venmo services, you grant us (including on behalf of any Teen User), our affiliates and our users (including parties that we work with) a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, transferable, sublicensable and worldwide license to duplicate, copy, display, publish, upload, perform, distribute, modify, create derivative works, delete, post, forward to others and otherwise use your (or a Teen User’s) content and associated intellectual property and publicity rights to help us improve, operate, promote, advertise and market our current services and develop new ones, in any form, language, medium or technology now known or later developed. We will not compensate you or any Teen User for any content.

You further represent and warrant that (1) you own or otherwise have all the licenses, rights, consents and permissions in your (or a Teen User’s) content necessary to make the above license and grant, including the license and grant on behalf of any Teen User, (2) your and any Teen User content is accurate and (3) your and any Teen User content and our use of your or a Teen User’s content do not and will not infringe any intellectual property, privacy, proprietary or publicity rights, or otherwise violate confidentiality obligations, these terms or applicable law. Further, you agree to waive your moral rights, you agree to waive them on behalf of any Teen User, and promise that you and any Teen User will not to assert any rights in your or a Teen User’s content against us.

Submitting Intellectual Property Complaints

We respect the intellectual property of others and require that Venmo account holders comply with relevant intellectual property laws, including copyright and trademark laws. We may, in appropriate circumstances and at our discretion, limit or terminate the use of our products or services for users who use or publish content on the Venmo platform that is subject to intellectual property rights claims.

PayPal will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”). If you believe your or a Teen User’s intellectual property rights have been infringed by content on the Venmo platform, you may request a removal of this content from our website by submitting this [Infringement Report Form](https://venmo.com/legal/forms/infringement-report.pdf) to infringementreport@paypal.com or:

PayPal, Inc.

Attn: PayPal Acceptable Use Policy

2211 North First Street San Jose, CA 95131

Fax number: 1-402-537-5774

If you believe that content you or a Teen User posted on the site was removed, or access to it was disabled, by mistake or misidentification, you may file a counter-notification with us by submitting a written notification to the email or address above pursuant to the DMCA.

We may terminate an infringer’s access to Venmo products or services in our sole discretion and we have a policy to terminate accounts of repeat infringers.

Miscellaneous

Assignment

You may not transfer or assign any rights or obligations you have under this user agreement without our prior written consent. We may transfer or assign this user agreement or any right or obligation under this user agreement at any time.

Business Days

“Business Day(s)” means Monday through Friday, excluding holidays when Venmo’s offices are not considered open for business in the U.S. Holidays include New Year’s Day (January 1), Martin Luther King, Jr.’s Birthday (the third Monday in January), George Washington’s Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25). If a holiday falls on a Saturday, we observe the holiday on the prior Friday. If the holiday falls on a Sunday, we observe the holiday on the following Monday.

Consumer fraud warning

We’re always looking for ways to help keep you even more secure. Fraud is a potential risk, especially when sending money to people or businesses you don’t know and trust. If something seems off or you suspect fraud, please don’t complete the transaction. If you send money to the wrong person or fall victim to fraud, there is a danger that you may not be able to recover your funds. Here are some common scams to watch out for. If you have Teen Accounts, educate your Teen Users about these scams as well:

Always use common sense when sending money. If something sounds too good to be true, it probably is. Only send money for yourself and not for others. Be sure to verify the recipient’s identity before finalizing a transaction. Please let us know immediately if you believe someone is trying to scam or defraud you by contacting us. Learn more about how to avoid a scam by reading this FTC article.

Once a transaction is complete, there is a danger that your money may not be refunded. Double-check that you’re sending money to the right person and that the transaction is legitimate before proceeding.

Except where the payment is processed as an e-check, you have the right to cancel a transaction for a full refund unless your designated recipient has already received the payment. However, since most Venmo payments are received within seconds, you may not be able to cancel your payment for a full refund once the payment is made. For pending payments processed as e-check, contact your financial institution to cancel the payment. To determine whether your payment is eligible for cancellation, log in to the Venmo app, select the transaction in your transaction details, and select Cancel, or call Venmo Customer Service at 855-812-4430.

Dormant accounts

If you do not log in to your personal account for two or more years, we may close your Venmo account (including any Teen Account) and send any of your funds held in our possession to your primary address (if we have verified the required identifying information that you have provided to us) or, if required, escheat (send) any of your funds held in our possession to your state of residency. We will determine your state of residency based on the information provided for your Venmo account. If your address is unknown, any of your funds held in our possession will be escheated to the State of Delaware. Where required, we will send you a notice prior to escheating any of your funds. If you fail to respond to this notice, your funds held in our possession will be escheated to the applicable state. If you would like to claim any escheated funds from the applicable state, please contact the applicable state’s unclaimed property administrator.

Google Maps

Your and a Teen User’s use of Google Maps while using the Venmo services on the Venmo app is subject to the then-current Google Maps/Google Earth Additional Terms of Service at [https://maps.google.com/help/terms_maps.html](https://maps.google.com/help/terms_maps.html) and Google Privacy Policy at [https://www.google.com/policies/privacy/](https://www.google.com/policies/privacy/).

Governing Law and Venue

You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in this user agreement, the laws of the State of New York, without regard to principles of conflict of laws, will govern this user agreement and any claim or dispute that has arisen or may arise between you and PayPal regarding your or your Teen User’s use of the Venmo services.

Unless you and PayPal agree otherwise, to the extent permitted by law, the state and federal courts in New York County, New York will have exclusive jurisdiction over any disputes (except for disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the Arbitration Agreement or any of its parts. You and PayPal consent to the exclusive jurisdiction of those courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis or any right to seek to transfer or change venue of any such action to another court.

Severability and Survival

Except as otherwise provided herein, if any provision of the user agreement shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this user agreement and shall not affect the validity and enforceability of any remaining provisions. In addition to such other provisions that, by their terms, survive any termination or expiration of this user agreement, the following sections shall survive termination of this user agreement: (1) Indemnification; (2) Limitation of Liability; (3) Dispute Resolution (including Arbitration Agreement; Class Action Waiver; Jury Trial Waiver); and (4) Governing Law and Venue.

Waiver and Entire Agreement

The waiver of any provision of the user agreement shall not be considered a waiver of any other provision or of PayPal’s right to require strict observance of each of the terms herein. This user agreement constitutes the entire agreement between you and PayPal relating to use of your Venmo account and the Venmo services.

Identity authentication

You authorize us, directly or through third parties, to make any inquiries we consider necessary to verify your (or a Teen User’s) identity. This may include:

Anti-money laundering and counter-terrorism financing laws may require that we verify the required identifying information if you or a Teen User use certain Venmo services. We reserve the right to close, suspend, or limit access to your Venmo account and/or the Venmo services in the event that, after reasonable enquiries, we are unable to obtain information required to verify your identity (or a Teen User’s).

Money Transmitter Licenses

PayPal, Inc. is a licensed provider of money transfer services and all money transmission is provided by PayPal, Inc., pursuant to PayPal, Inc.’s licenses. See [our licenses](https://venmo.com/legal/us-licenses/) for additional information and for disclosures that PayPal, Inc. is required to post by certain jurisdictions.

Venmo is only a payment service provider

We act as a payment service provider only. We do not:

Privacy

Protecting your privacy is very important to us. Please review our [Privacy Policy](https://venmo.com/legal/us-privacy-policy) in order to better understand our commitment to maintaining accountholder privacy, as well as our use and disclosure of accountholder information.

State disclosures

In addition to reporting complaints about the Venmo services directly to us as described above, if you are a California resident, you may report complaints to the California Department of Financial Protection & Innovation by mail at Department of Financial Protection & Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834, or online through its website at [https://dfpi.ca.gov/file-a-complaint/](https://dfpi.ca.gov/file-a-complaint/). The California Department of Financial Protection & Innovation offers assistance with its complaint form by phone at 866-275-2677. If you are a California resident, you have a right to receive communications about your Venmo account and the Venmo services by email. To make such a request, send a letter to Venmo to: PayPal, Inc., Attention: Legal Department, 2211 North First Street, San Jose, California 95131), include your email address, and your request for that information by email.

Florida residents may contact the Florida Department of Financial Services in writing at 200 East Gaines Street, Tallahassee, Florida, 32399, or by telephone at 1-800-342-2762.

Third party providers

The Venmo app works on an application linked to a particular device and operating system, such as Apple’s iOS operating system. Your or a Teen User’s use of the Venmo services may be subject to separate agreements you or a Teen User may enter into with your or a Teen User’s mobile device operating system provider (e.g., Apple®, Google® or Microsoft®), your or a Teen User’s mobile device manufacturer (e.g., Apple®, Samsung®), your or a Teen User’s mobile service carrier (e.g., AT&T® or Verizon®), and other parties involved in providing your or a Teen User’s mobile device service, which we collectively refer to as “Covered Third Parties.” You agree that you and any Teen User will comply with all applicable third-party terms of agreement when using the Venmo Services. We are not a party to those agreements and we have no responsibility for the products and services provided by third parties. You acknowledge and agree that this agreement is between you and PayPal, not with any Covered Third Party. You acknowledge and agree that we are solely responsible for the Venmo services and for providing maintenance and support services for the Venmo services.

Covered Third Parties have no warranty obligations whatsoever with respect to the Venmo Services and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the Venmo services to conform to any warranty provided by us, if any, will be our sole responsibility.

We, not any Covered Third Parties, are responsible for addressing any claims relating to the Venmo services, including, but not limited to: (i) product liability claims; (ii) any claim that the Venmo Services fail to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) intellectual property claims.

If you or a Teen User are using the Venmo Services on an Apple device, you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary. Such rights may also accrue to other handset manufacturers and operating systems which participate in the Venmo services.

Unlawful internet gambling notice

Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your Venmo account or your relationship with PayPal. Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet gambling.

Your use of information; Data protection laws

If you or a Teen User receive information about any Venmo customer, you and any Teen User must keep the information confidential and only use it in connection with the Venmo services. You and any Teen User may not disclose or distribute any information about Venmo users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so. You and any Teen User may not send unsolicited emails to a Venmo customer or use the Venmo services to collect payments for sending, or assist in sending, unsolicited emails to third parties.

The privacy and data protection laws that may apply include any associated regulations, regulatory requirements and codes of practice applicable to the provision of the services described in this agreement.

In complying with such laws, you and any Teen User will: