Account & Service Control · Restriction or exception
Contract with PayPal, Inc.; U.S. location and U.S. bank account required
This user agreement, effective August 24, 2026, is a contract between you and PayPal, Inc. (not a separate Venmo company) and governs your Venmo account and the Venmo services. To use the Venmo services you must be in the United States and have a U.S. bank account.
Supporting quotations
This user agreement is effective as of August 24, 2026.
This user agreement is a contract between you and PayPal, Inc. governing use of your Venmo account and the Venmo services.
You must be in the United States and have a U.S. bank account to use the Venmo services.
Legal Rights & Agreement Rules · Restriction or exception
Most disputes go to individual arbitration, with class action and jury trial waivers
By accepting the agreement you agree to resolve most disputes by arbitration on an individual basis, and you waive class actions and jury trials. The agreement itself notes that arbitration has less discovery and appellate review than court. The arbitration section carves out exceptions: either side may take an individual Dispute to small claims court, and disputes over copyrights, trademarks, patents or trade secrets are not subject to arbitration. You can opt out of arbitration by mailing a written notice postmarked within 30 days after you first accept the agreement; the class action and jury trial waivers still apply if you opt out.
Supporting quotations
The terms include an agreement to resolve most disputes by arbitration on an individual basis, a class action waiver, and a jury trial waiver.
In arbitration, there is less discovery and appellate review than in court.
except that you or we may elect to have a Dispute heard in small claims court, so long as it proceeds individually and is not removed or appealed to a court of general jurisdiction
Disputes arising from the violation or threatened violation of copyrights, trademarks, patents, or trade secrets will not be subject to arbitration
sending us a written notice postmarked no later than 30 days after the date you accept the user agreement for the first time
If you opt out of arbitration, all other parts of the user agreement (including the other provisions of the Dispute Resolution section, such as the class action waiver and jury trial waiver) will continue to apply.
Qualifications & exceptions
Small claims court remains available for individual Disputes that are not removed or appealed to a court of general jurisdiction.
Intellectual-property disputes (copyrights, trademarks, patents, trade secrets) are excluded from arbitration.
Opt-out is only by mailed, signed notice postmarked no later than 30 days after first acceptance; opting out leaves the class action and jury trial waivers in place.
Legal Rights & Agreement Rules · Context
Other Venmo policies are part of what you agree to follow
You agree to comply with all terms of this agreement and acknowledge and agree to comply with additional policies: the Privacy Statement, the Acceptable Use Policy, the Consent to Receive Electronic Disclosures (E-Sign Disclosure and Consent), and each other agreement posted on Venmo's legal page that applies to you. Those policies are linked but their text is not part of this saved document.
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You agree to comply with all of the terms and conditions in this user agreement.
You also acknowledge and agree to comply with the following additional policies and each of the other agreements posted on
Privacy Statement
Acceptable Use Policy
Consent to Receive Electronic Disclosures (E-Sign Disclosure and Consent)
Not stated here
The linked Privacy Statement, Acceptable Use Policy, E-Sign consent and other posted agreements were not supplied with this source, so their terms are not analyzed here.
Legal Rights & Agreement Rules · Permission or license
Changes take effect when posted; 21 days' notice only for changes that cut your rights
PayPal may revise this agreement and the listed policies from time to time, and a revised version takes effect when posted unless otherwise noted. If a change reduces your rights or increases your responsibilities, you will get at least 21 days' notice before it takes effect. Continuing to use the services after a change takes effect means you accept it; if you do not want to be bound, you must close your account before the change takes effect.
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We may revise this user agreement and any of the policies listed above from time to time.
The revised version will be effective at the time we post it, unless otherwise noted.
If our changes reduce your rights or increase your responsibilities, we will provide notice to you of at least 21 days before they become effective.
If you do not wish to be bound by any changes to this user agreement, you must close your account before they become effective.
Qualifications & exceptions
The 21-day advance notice applies only to changes that reduce your rights or increase your responsibilities; other changes can take effect on posting.
Account & Service Control · Restriction or exception
One personal account; U.S. residency, age 18 or majority, and your own phone number
Using Venmo requires a personal account, and you may have only one. To create one you must be a resident of the United States or a U.S. territory, be at least 18 or the age of majority in your state of residence, and use a cellular/wireless phone number that you own.
Supporting quotations
You may only have one personal account.
To create a personal account, you must be a resident of the United States or one of its territories, be at least 18 years old or the age of majority in your state of residence and use a cellular/wireless telephone number that you own.
Account & Service Control · Context
What a personal account can do, plus an optional business profile
A personal account lets you send or request personal payments, transfer money for purchases of goods and services, buy through an authorized merchant's mobile website, app or Venmo business profile, and donate to charity profiles. PayPal may also offer a business profile inside your personal account for receiving payments for goods and services, but that feature is at its sole discretion and may not be available to everyone.
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Personal accounts let you do things like:
Send or request personal payments.
Transfer money for purchases of goods and services.
Buy things through an authorized merchant’s mobile website, app, or Venmo business profile.
Send donations to charity profiles.
We may also offer you the ability to set up a business profile within your personal account, which you can use to receive payments for the sale of goods and services.
This feature is offered in our sole discretion and may not be available to all users.
Qualifications & exceptions
The business profile is offered in PayPal's sole discretion and may not be available to all users.
Charges & Financial Obligations · Context
Crypto Accounts are provided by affiliate PayPal Digital under separate terms
You may be offered a Venmo-branded cryptocurrency account (Crypto Account) through PayPal's affiliate PayPal Digital, Inc. (doing business as PayPal Digital and Venmo Digital). The Cryptocurrency Terms and Conditions are linked rather than included.
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You may also be offered the ability to set up a Venmo branded cryptocurrency account (“Crypto Account”) through our affiliate, PayPal Digital, Inc. (doing business as PayPal Digital and Venmo Digital) (“PayPal Digital”).
Not stated here
The Cryptocurrency Terms and Conditions were not supplied with this source.
Account & Service Control · Restriction or exception
Personal and Teen Accounts cannot be used for business sales to people you don't know
Personal accounts and Teen Accounts may not be used for business, commercial or merchant transactions with other personal or Teen Accounts, including paying or accepting payment for goods or services from users you do not personally know (examples given: concert tickets, electronics, sneakers, a watch, apartment deposits, dog walking). The exceptions are commercial transactions Venmo expressly authorizes, such as transactions with authorized merchants or business profiles, purchases with your Venmo Mastercard, and payments identified as for goods and services. If you want to receive payments for goods or services, you must have the buyer mark the payment as for goods and services or have a business profile. Elsewhere the agreement adds that regularly recurring goods-and-services payments cannot be sent through Pay and Request, and Teen Accounts cannot request or receive goods-and-services payments.
Supporting quotations
Except for commercial transactions expressly authorized by Venmo, for example, transactions with authorized merchants or business profiles, purchases made using your Venmo Mastercard®, or transactions that are identified as payments for goods and services, personal accounts and Teen Accounts may not be used to conduct business, commercial or merchant transactions with other personal accounts or Teen Accounts
which includes paying or accepting payment from other personal accounts or Teen Accounts held by users you do not personally know for goods or services
If you plan to use your Venmo account to receive payments for goods or services, you must ask your buyer to identify that their payment is for goods and services or have a business profile.
You may not send regularly recurring payments for goods and services using the Pay and Request feature in your Venmo account (for example, every month or otherwise on a routine billing cycle).
Teen Accounts cannot be used to request or receive payments for goods and services.
Qualifications & exceptions
Allowed exceptions: authorized merchants, business profiles, Venmo Mastercard purchases, and payments identified as for goods and services.
Teen Accounts can pay for goods or services but cannot request or receive goods-and-services payments.
Account & Service Control · Restriction or exception
Charity profiles: discretionary, unavailable with a business profile, extra terms apply
PayPal may let you link a PayPal confirmed charity account to your Venmo account to create a charity profile for receiving donations. The feature is at PayPal's sole discretion and may not be available to all users. If you have a business profile you cannot link a charity account. Charity profiles must also comply with the PayPal Confirmed Charity Terms and Conditions, which are linked rather than included.
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We may also offer you the ability to link a PayPal confirmed charity account to your Venmo account to create a Venmo charity profile, which you can use to receive donations through Venmo.
If you have a business profile, you will not be able to link a PayPal confirmed charity account to your Venmo account.
Charity profiles agree to comply with the
Not stated here
The PayPal Confirmed Charity Terms and Conditions were not supplied with this source.
Account & Service Control · Restriction or exception
You are responsible for everything a Teen User does, and Teen Account funds are yours
PayPal may offer a Teen Account: a sub-account linked to your personal account for someone you authorize who is 13 to 17 when the Teen Account is opened. You fund it from your personal account. Any activity by the Teen User in the Teen Account or the Venmo services is treated as your activity, and you are responsible for all of it. Funds held in a Teen Account count as funds in your Venmo account, and you agree they are owned by you.
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A “Teen Account” is a sub-account linked to your personal account that can be used by an individual you authorize.
The authorized individual must be between 13 and 17 years old at the time of opening the Teen Account (a “Teen User”).
Any activity conducted by a Teen User in connection with the Teen Account or the Venmo services is treated as your activity under this user agreement, and you will be responsible for all such activity.
References to any “balance” or “funds” in your Venmo account includes funds held in any associated Teen Account, which you agree are owned by you.
Account & Service Control · Context
"Your Venmo account" includes linked Teen Accounts; "personal account" does not
Throughout the agreement, "your Venmo account" means your personal account plus any Teen Account you opened, while "personal account" excludes linked Teen Accounts. This matters when reading which rules reach Teen Accounts.
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When we refer generally to “your Venmo account” that includes your personal account and any Teen Account you have opened (whereas references to your “personal account” do not include any linked Teen Account).
Security & Safeguards · Restriction or exception
Keep credentials confidential and contact details current
You must keep confidential any credentials used to access your Venmo account and the services, and keep your phone number, email address and other contact information current in your profile.
Supporting quotations
Keep confidential any credentials used to access your Venmo account and the Venmo services.
You must keep your phone number, email address and other contact information current in your Venmo account profile.
Account & Service Control · User right or choice
You can close your account for free, but obligations survive and money must be moved out first
You may close your Venmo account and end the relationship at no cost, but you stay liable for all obligations related to the account after closure. Before closing, incomplete transactions or transfers must be completed or canceled, and you must withdraw or transfer money out of any personal, business or charity profile and any linked Teen Account. Closing is not allowed in certain cases: to evade an investigation, while a transaction is pending or a dispute or claim is open, if you owe PayPal money, if the account is under a hold, limitation or reserve, or if you have a Venmo Credit Card that is not both closed and paid in full.
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You may close your Venmo account and terminate your relationship with us without cost, but you will remain liable for all obligations related to your Venmo account even after the Venmo account is closed.
Any incomplete transactions or transfers must be completed or canceled and you must withdraw or transfer any money from any personal, business, or charity profiles of your Venmo account before closing it.
To the extent you have linked Teen Accounts, money must be withdrawn or transferred out of the Teen Account before you can close your Venmo account.
In certain cases, you may not close your Venmo account, including:
Qualifications & exceptions
Closure is blocked during investigations, pending transactions, open disputes or claims, amounts owed, holds/limitations/reserves, or an open or unpaid Venmo Credit Card.
Account & Service Control · Restriction or exception
When you cannot close your account
The agreement lists cases in which you may not close your Venmo account: to evade an investigation; when there is a pending transaction or an open dispute or claim; when amounts are owed to PayPal; when the account is subject to a hold, limitation or reserve; and, if you have a Venmo Credit Card, until that card account is both closed and paid in full. The list is introduced with "including", so it may not be exhaustive.
Supporting quotations
In certain cases, you may not close your Venmo account, including:
To evade an investigation.
If there is a pending transaction or an open dispute or claim.
If amounts are owed to us.
If your Venmo account is subject to a hold, limitation or reserve.
If you have a Venmo Credit Card, until such time that account is both closed and paid in full.
Account & Service Control · Company practice
Closing your account cancels linked profiles, Teen Accounts and debit cards
If your Venmo account is closed for any reason, any business or charity profile, Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card is canceled.
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If your Venmo account is closed for any reason, any business or charity profile, Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card will be canceled.
Charges & Financial Obligations · User right or choice
You can link or unlink debit cards, credit cards and U.S. bank accounts
You can link or unlink certain payment methods, such as a debit card, credit card or U.S. bank account, and manage them in the Payment Methods section of your account settings. Payment methods linked to a Teen Account are managed in the Teen User's Teen Account settings.
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You can link or unlink certain payment methods such as a debit card, credit card, or a U.S. bank account to your Venmo account.
Payment methods linked to a Teen Account can be managed under the Teen User’s Teen Account settings.
Data Access & Collection · Company practice
PayPal may update your card details from third-party sources unless you remove the card
You should keep payment method information (such as card number and expiration date) current. If it changes, PayPal may update it using information and third-party sources available to it, without any action by you, and keeps your preference settings for that payment method. If you do not want automatic card updates, your option is to remove the payment method from your Venmo account.
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If this information changes, we may update it using information and third-party sources available to us without any action on your part.
If you do not want us to update your card information, you may remove your payment method from your Venmo account.
If we update your payment method, we will keep any preference setting attached to such payment method.
Qualifications & exceptions
The only stated way to avoid automatic updates is removing the payment method.
Charges & Financial Obligations · Procedure
Manually linked bank accounts are verified with two small deposits and one matching debit
You may need to confirm a payment method so PayPal can verify it is valid and belongs to you, and you authorize credits and debits for that purpose. If you link a bank account manually by entering routing and account numbers (instead of a real-time verification service, if available), PayPal makes two deposits of less than $1.00 each that you must confirm, plus one debit from your bank account for the total of the two deposits.
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You may need to confirm your payment method, so we can verify that it is valid and belongs to you.
we will make two small deposits to your provided bank account of less than $1.00 U.S. dollar each that you will need to confirm with us, along with one corresponding single debit from your bank account totaling the amount of the two small deposits
Charges & Financial Obligations · Permission or license
Linking a payment method authorizes charges for payments, fees, disputes and amounts you owe
By linking a payment method you authorize PayPal to charge it for the payment amount and any applicable fees in three situations: whenever you choose it to send money or buy something with Venmo; in connection with any errors, claims or disputes; and for amounts you owe PayPal. The last two do not depend on you selecting the method for a particular transaction.
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General authorization to charge your payment method
you authorize us to charge such linked payment method for the payment amount and any applicable fees (a) whenever you choose such linked payment method to send money or buy something using Venmo, (b) in connection with any errors, claims, or disputes, and (c) for amounts you owe to us
Charges & Financial Obligations · Permission or license
Each payment authorizes charges to your selected or backup method, including revised amounts
Each time you make a payment or buy from an authorized merchant, you authorize PayPal to charge the selected payment method or your backup payment method for the amount and any applicable fees. If the transaction amount changes after checkout (for example, you add expedited delivery, or part of the order is canceled, delayed or split), you authorize the charge in the revised amount.
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Authorization of specific transactions
you authorize us to charge the selected payment method or backup payment method for the payment amount and any applicable fees
you authorize us to charge the selected or backup payment method in the revised amount
Charges & Financial Obligations · Permission or license
Automatic payments to sellers and Scheduled Payments can fall back to your backup method
If you have an automatic payment agreement with a seller, you authorize PayPal to charge your selected payment method for each purchase from that seller, including recurring and other pre-scheduled transactions, and to charge your backup payment method if the selected one cannot be charged. For Scheduled Payments, if your Venmo balance is insufficient or unavailable, your designated backup method is charged the full amount plus any applicable fees; Scheduled Payments are not split between your balance and the backup method.
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If you have entered into an automatic payment agreement with a seller, you authorize us to charge your selected payment method each time you make a purchase from the seller, including via recurring payments or any other future transactions scheduled in advance.
If your selected payment method cannot be charged, you authorize us to charge the relevant backup payment method linked to your Venmo account.
you authorize us to charge your designated backup payment method for the full amount of the Scheduled Payment plus any applicable fees
Payments will not be split between your Venmo balance and your backup payment method.
Qualifications & exceptions
Scheduled Payments are charged in full to the backup method, never split, when the balance cannot fully fund them.
Charges & Financial Obligations · Company practice
Bank-funded payments may be retried, fall back to debit cards, and can trigger bank overdraft fees
Using your bank account as a payment method authorizes PayPal to transfer the authorized amount from it and to retry if the bank rejects the transfer for any reason. If bank funding fails (for example for insufficient funds), PayPal may try to charge your linked debit cards as a backup. Your Venmo account is issued by PayPal, Inc., not your bank, so its terms, benefits, protections and liability limits may differ from your bank account's. If a payment exceeds your bank balance, your bank may charge overdraft fees even if you opted out of overdrafts with the bank.
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You authorize us to try this transfer again if the initial transfer is rejected by the bank for any reason.
we may attempt to charge the debit cards linked to your Venmo account as a backup
The terms, benefits, and protections associated with your Venmo account may vary from those that apply to your bank account.
If your Venmo account is used to make a payment that exceeds the balance in the linked bank account, the bank may charge overdraft fees, even if you chose not to allow overdrafts with your bank.
Charges & Financial Obligations · User right or choice
Unlinking a payment method stops only future charges, with exceptions
You revoke PayPal's authority to charge a payment method by unlinking it, but revocation covers only transactions initiated after unlinking. PayPal can still charge it for transactions you already authorized, re-present a charge, use it as a backup for a transaction that occurred before unlinking, and charge or credit it for errors, disputes or claims about earlier transactions. You may be unable to unlink a method selected for a connected business until you pick another method or disconnect the business, or a method used for a pending seller transaction until it completes or you choose an alternative.
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Revoking your authorization
Such revocation only applies to transactions that are initiated after you unlink the payment method.
It does not affect our authority to charge the payment method for a transaction you have already authorized, including our authority to re-present a charge to the unlinked payment method or charge the unlinked payment method as a backup payment method if the original transaction occurred before you unlinked that payment method.
Unlinking a payment method also does not revoke our authority to charge or credit the payment method in connection with an error, dispute, or claim with respect to a transaction initiated before you unlinked that payment method.
you may not be able to unlink the payment method used until the transaction is completed or you select an alternative payment method
Qualifications & exceptions
Earlier authorized transactions, re-presentment, backup charges for pre-unlink transactions, and error/dispute/claim adjustments survive unlinking.
Charges & Financial Obligations · Company practice
Debit and prepaid card payments run on card networks, except Venmo Debit Card merchant purchases
Venmo processes debit- or prepaid-card-funded transactions through the ATM debit network or the Visa, Mastercard or Discover network. The exception is Venmo Debit Card transactions with authorized merchants using your Venmo account, which Venmo processes directly by debiting your Venmo balance.
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Debit card processing
Venmo will process debit or prepaid card funded transactions through either the ATM debit network or the Visa, Mastercard or Discover network
which will be processed directly by Venmo by debiting your Venmo balance
Data Access & Collection · Restriction or exception
Identity verification is required before you can hold a balance and spend money sent to you
To hold a Venmo balance and use money sent to you for payments to other users or authorized merchants, PayPal must verify your required identifying information. For a personal account or a business profile of an unincorporated business or sole proprietorship, that is name, physical address, date of birth, and Social Security or taxpayer identification number. For a business profile of any other business legal entity, it is business name, business address, taxpayer identification number and proof of business existence.
Supporting quotations
To hold a Venmo balance and use money sent to you for Venmo payments to other users or authorized merchants, we must verify the required identifying information you provide to us.
For a personal account or a business profile of an unincorporated business/sole proprietorship: name, physical address, date of birth, and social security or taxpayer identification number; or
For a business profile of any other type of business legal entity: business name, business address, taxpayer identification number, and proof of business existence.
Account & Service Control · Restriction or exception
Before verification you can receive money but only withdraw it, and cannot open a Teen Account
Until your required identifying information is verified, you can receive money into your Venmo account but can only withdraw it to a linked bank account or debit card, not spend it on Venmo. You also cannot set up a Teen Account until verification.
Supporting quotations
Until you verify the required identifying information, you will be able to receive money into your Venmo account, but you will only be able to withdraw the money you receive to a linked bank account or debit card.
You will also not be able to establish a Teen Account until we verify the required identifying information you provide to us.
Charges & Financial Obligations · Restriction or exception
Charity profiles can only move money out to a linked account, not pay other users
Charity profiles cannot send money to other Venmo users or to your linked personal account; this section says they can only send money to a linked bank account. The charity section separately says charity profiles may use their funds only by withdrawing to a linked bank account or debit card, so the two passages differ on whether a debit card is an allowed destination.
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Charity profiles are not able to send money to other Venmo users or to your linked personal account, and can only send money to a linked bank account.
Charity profiles may only use the funds in their profile by withdrawing them to a linked bank account or debit card.
Not stated here
This section names only a linked bank account, while the charity section also names a linked debit card as a withdrawal destination; the source does not reconcile the two.
Charges & Financial Obligations · User right or choice
Adding money: verified users may fund from bank, debit card, Direct Deposit or checks; auto-reload optional
Once your required identifying information is verified, Venmo may offer you ways to add money to your balance from a linked bank account or debit card, through Direct Deposit, or through remote check capture, subject to the fees on the Fees page. Teen Users may be offered adding money from a linked bank account or debit card or through Direct Deposit. You may also be allowed to set up automatic top-ups on a schedule or when your balance drops below an amount you choose; withdrawals by standard transfer or Instant Transfer do not trigger an automatic reload, you can cancel automatic top-ups in the app or through customer service, and automatic top-ups are not available for Teen Users.
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Adding Money
If we have verified the required identifying information that you provide to us, Venmo may offer you the ability to add money to your Venmo balance from a linked bank account or debit card or through Direct Deposit and remote check capture features
subject to the applicable fees found on the Fees page
Withdrawing funds from your Venmo account through a standard transfer or Instant Transfer will not trigger an automatic reload.
You may cancel these automatic transactions through the app or by contacting customer service.
Automatic transactions to add funds to your Venmo balance are not available for Teen Users.
Qualifications & exceptions
Requires verified identifying information; these are features Venmo may offer, not guarantees.
Automatic top-ups are not available for Teen Users.
Not stated here
The Fees page is linked but not supplied, so the fee amounts are not analyzed.
Charges & Financial Obligations · Procedure
Venmo Debit Card holders can add cash at participating stores, paying any store fee
With a Venmo Debit Card (or an authorized Teen Debit Card for a Teen Account) you can add cash to the balance at participating stores by swiping the card at the register and handing over the cash plus any fee the store charges. Fees and limits are on linked help and Fees pages.
Supporting quotations
If you have a Venmo Debit Card, you may also add money to your Venmo balance at participating stores.
You or the Teen User must swipe the Venmo Debit Card at the register and provide the amount of cash to be added, plus any fee that the participating store charges.
Not stated here
Store fees and cash-load limits are on linked pages that were not supplied.
Charges & Financial Obligations · Restriction or exception
No other ways to add money, and a balance is not needed to pay
Money can be added only by the listed methods. You do not need a Venmo balance to send money or buy things; you (or a Teen User, for a Teen Account) can fund transactions with linked payment methods.
Supporting quotations
Other than these methods, you cannot add money.
a Venmo balance is not needed to send money or buy something using your Venmo account
Charges & Financial Obligations · User right or choice
Direct Deposit of paychecks and government payments, free to set up, eligibility at PayPal's discretion
If you are eligible and verified, you can have all or part of your paycheck or any federal or state government benefit or payment (such as federal tax refunds or Social Security) deposited straight into your personal account. PayPal decides Direct Deposit eligibility in its sole discretion. You enroll by giving your employer or government payer the account and routing numbers shown in the app, and the payer may require its own form. PayPal charges no fee to set up or maintain Direct Deposit and may accept, reject or limit Direct Deposit transfers in its sole discretion; to cancel a Direct Deposit you contact the payer.
Supporting quotations
Direct Deposit
you may arrange to have all or part of your paycheck or any federal or state government benefit or payment (e.g., Federal tax refunds or Social Security payments) transferred directly into your personal account
We determine eligibility for Direct Deposit in our sole discretion.
We do not charge any fees to set up or maintain Direct Deposit.
We reserve the right to accept, reject or limit transfers via Direct Deposit in our sole discretion.
If you or a Teen User wish to cancel Direct Deposits, contact the payer directly.
Qualifications & exceptions
Eligibility and acceptance of each Direct Deposit transfer are in PayPal's sole discretion.
Account & Service Control · Restriction or exception
Teen Accounts can take paycheck Direct Deposits but not government benefits; the money is yours
You or a Teen User can direct all or part of the Teen User's paycheck into the Teen Account using the Teen Account's own account and routing numbers. Teen Accounts cannot receive federal or state government benefits, including tax refunds, by Direct Deposit. All funds received through Direct Deposit, including into a Teen Account, are owned by you, not the Teen User.
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Teen Accounts are not eligible to receive federal or state government benefits, including tax refunds, using Direct Deposit.
be sure to use the account and routing numbers specifically associated with the Teen Account’s Direct Deposit feature
You agree that all funds received through Direct Deposit, including funds received into a Teen Account, are owned by you, not the Teen User.
Charges & Financial Obligations · Company practice
Direct Deposit timing depends on the payer; early access may be offered
PayPal may offer eligible customers early access to Direct Deposit funds. Availability depends on when the payer funds the deposit; Direct Deposit funds are generally available the day they are applied to the account, but there is some delay between the payer initiating and the money reaching Venmo, which can be several days around federal or bank holidays. You can check statements, transaction history or call Customer Service to confirm each deposit arrived.
Supporting quotations
We may offer early access to Direct Deposit funds to eligible customers.
Funds transferred via Direct Deposit generally will be available on the day the funds are applied to the account.
For example, Direct Deposit of funds may be delayed for several days in the event of a federal or bank holiday.
Charges & Financial Obligations · Context
Only some funds get FDIC pass-through insurance; PayPal itself is not a bank
Direct Deposit funds (including to a Teen Account) are moved to FDIC-insured Program Banks that PayPal chooses, where they may, subject to conditions, be eligible for FDIC pass-through insurance in your name, not the Teen User's. That insurance covers a Program Bank failure, not a PayPal failure; PayPal is not a bank, does not take deposits and is not FDIC insured. Other Venmo funds and all cryptocurrencies are not in FDIC-insured deposits, and cryptocurrencies may lose value. The holding section adds that funds are unsecured claims against PayPal unless you used cash-a-check, a Crypto Account, an open Venmo Mastercard debit card or Direct Deposit, in which case U.S. dollar funds go to Program Banks.
Supporting quotations
are transferred to and held by one or more banks insured by the Federal Deposit Insurance Corporation (FDIC) that we choose in our discretion
be eligible for FDIC pass-through insurance in your name (and not in the name of a Teen User)
PayPal is not a bank, does not take deposits and is not FDIC insured.
Any other Venmo account funds and all cryptocurrencies are not held in FDIC-insured bank deposits.
Any funds in your Venmo account represent unsecured claims against us unless
Qualifications & exceptions
FDIC eligibility is pass-through, subject to conditions and applicable limits, and protects only against Program Bank failure.
Charges & Financial Obligations · Restriction or exception
Fraud-prevention representations for Direct Deposit tax refunds
To help prevent fraud you represent, for tax refunds by Direct Deposit, that the name and Social Security Number on each refund match your Venmo account, and for joint returns that the first-listed person and their SSN are the Venmo account holder. Teen Accounts may not receive tax refunds.
Supporting quotations
Please note that in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:
the name and Social Security Number associated with each refund payment will match the name and Social Security Number associated with your Venmo account
Charges & Financial Obligations · Restriction or exception
Federal payments by Direct Deposit must match your name and SSN; Teen Accounts cannot receive them
As fraud-prevention representations for Direct Deposit, you represent that each tax refund's name and Social Security Number match your Venmo account, and that on a joint return the first-listed person and their SSN are the Venmo account holder's. For other federal payments, the name and SSN on each payment must likewise match your Venmo account. Teen Accounts may not receive tax refunds or other federal payments.
Supporting quotations
in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:
in the case of joint tax returns, the name of the first person listed in the tax return and their Social Security Number associated with the refund payment will be the name and Social Security Number of the Venmo account holder
Teen Accounts may not receive tax refunds.
In connection with other federal payments, the name and Social Security Number associated with each payment will match the name and Social Security Number associated with your Venmo account.
Teen Accounts may not receive federal payments.
Charges & Financial Obligations · Restriction or exception
Remote check capture: discretionary, not for Teen Accounts or negative balances, governed by third-party terms
If you are eligible and verified, you can deposit check proceeds into your Venmo account with remote check capture where available. It may not be available in all locations and is not available for Teen Accounts or if you have a negative balance. PayPal decides eligibility in its sole discretion. Full terms, fees and limits are in a linked third-party (Ingo Money) terms page and the Fees page, which are not part of this document.
Supporting quotations
Remote Check Capture
you can transfer proceeds from checks into your Venmo account using our remote check capture feature where that feature is available
Remote check capture may not be available in all locations and is not available for Teen Accounts or if you have a negative balance.
We determine eligibility for remote check capture in our sole discretion.
For full terms applicable to remote check capture, including fees and limits, please review
Not stated here
The linked remote check capture terms, fees and limits were not supplied with this source.
Charges & Financial Obligations · Context
"Funds" means government currency, not cryptocurrency
Unless expressly stated otherwise, every reference to "funds" in the agreement means money in a sovereign currency, not cryptocurrency or any other asset.
Supporting quotations
Unless otherwise expressly stated, all references to “funds” in these terms and conditions mean money denominated in sovereign currency and not cryptocurrency or any other form of asset.
Charges & Financial Obligations · Context
Your balance is an unsecured claim against PayPal unless certain features put it in Program Banks
Funds in your Venmo account are unsecured claims against PayPal unless you have used cash-a-check, bought or received cryptocurrency through a Crypto Account, been issued (or your Teen User has been issued) a Venmo Mastercard debit card that is still open, or used Direct Deposit (including into a Teen Account). In those cases PayPal places your U.S. dollar funds in Program Banks, where they may, subject to conditions, be eligible for pass-through FDIC insurance up to applicable limits. PayPal, which provides Venmo, is not a bank, does not take deposits and is not FDIC insured.
Supporting quotations
Any funds in your Venmo account represent unsecured claims against us unless you have added money to your Venmo account using the cash a check feature, have bought or have received cryptocurrency through a Crypto Account, you or a Teen User have been issued a Venmo Mastercard® debit card that has not been closed or canceled, or have used Direct Deposit to add money to your Venmo account (including to a balance associated with a Teen Account)
where they will, subject to certain conditions, be eligible for pass-through FDIC insurance up to applicable limits
PayPal, the provider of the Venmo service, is not a bank, does not take deposits and is not FDIC insured.
Qualifications & exceptions
Pass-through FDIC eligibility is subject to conditions and applicable limits.
Charges & Financial Obligations · Company practice
Uninsured balances are pooled and invested; PayPal keeps the earnings, you get no interest
If your account is not eligible for FDIC pass-through insurance, PayPal pools your funds with other ineligible users' funds and invests them in liquid investments under state money transmitter laws. You receive no interest or return; PayPal owns the earnings. Your claim is not secured by those investments and you have no legal or beneficial ownership in them. PayPal says these pooled amounts are kept apart from its corporate funds, will not be used for operating expenses or other corporate purposes, and will not be voluntarily made available to its creditors in bankruptcy.
Supporting quotations
we combine your Venmo account funds with the funds of other Venmo account holders not eligible for FDIC pass-through insurance and invest those funds in liquid investments in accordance with state money transmitter laws
You will not receive any interest or other return on the funds held with us. We own the interest or other earnings on these investments.
the claim against us represented by funds held in your Venmo account is not secured by these investments and you do not have any ownership interest (either legal or beneficial) in these investments
nor will we voluntarily make these funds available to our creditors in the event of bankruptcy
Charges & Financial Obligations · Company practice
Eligible balances are held by PayPal as custodian at Program Banks, FDIC-insured up to $250,000 in aggregate
If your account is eligible for pass-through FDIC insurance, PayPal holds the funds as your agent and custodian and you are the ultimate beneficial owner, including of Teen Account funds. PayPal deposits them in custodial accounts at Program Banks. If such a bank fails, you should be eligible for FDIC insurance up to the standard maximum (currently $250,000). That maximum covers everything you hold at the same bank in the same ownership category, so a PayPal Balance Account and a Venmo account (including Teen Account funds) placed at the same bank are added together; amounts above the limit could be lost.
Supporting quotations
If your Venmo account is eligible for FDIC pass-through insurance, we will hold these funds as your agent and custodian, and you will be the ultimate beneficial owner of the funds (including any funds held in a Teen Account).
you should be eligible to be insured by the FDIC up to the standard maximum deposit insurance amount (currently $250,000)
Note that the FDIC insurance maximum applies to the aggregate of all funds that you have on deposit in all accounts you have with the same bank in a particular FDIC ownership category.
If the total balances you have at any bank exceeds FDIC insurance limits, the amount in excess of those limits could be lost.
Qualifications & exceptions
Coverage is subject to conditions and aggregated with your other deposits at the same bank in the same ownership category; excess could be lost.
Charges & Financial Obligations · Context
FDIC coverage has gaps: early credits, record-keeping conditions, and no interest to you
When Venmo credits money immediately or early, there can be a delay before it reaches a custodial account; during that period it may not be eligible for pass-through insurance in your name, though PayPal still holds it as your agent and custodian in regulator-authorized investments. Coverage depends on PayPal keeping accurate records and on PayPal and the Program Bank complying with FDIC rules, and the FDIC decides eligibility only when a Program Bank fails. You earn no interest on custodial funds; earnings belong to PayPal, and PayPal may be compensated for placing your funds.
Supporting quotations
That amount might not be eligible for FDIC pass-through insurance in your name during this period, but we will still hold the funds as your agent and custodian in investments authorized by our state regulators.
FDIC pass-through insurance coverage is contingent upon our maintaining accurate records and on both us and the Program Bank in which the funds are deposited otherwise complying with requirements in FDIC regulations.
will be made by the FDIC at the time that a Program Bank holding a custodial account fails
you agree that any earnings on funds in a custodial account belong to us, and we may be compensated for placing your funds in a custodial account
Charges & Financial Obligations · Context
Cryptocurrency is provided by PayPal Digital, is not FDIC-insured and may lose value
Cryptocurrency services are provided by PayPal Digital, not PayPal, Inc. Cryptocurrencies are not FDIC-insured and may lose value.
Supporting quotations
Cryptocurrency services are provided by PayPal Digital. Cryptocurrencies are not FDIC-insured and may lose value.
Charges & Financial Obligations · User right or choice
Withdrawals: free standard transfer or fee-based Instant Transfer
You can withdraw money from your Venmo account by a standard transfer to a linked bank account or eligible debit card for free, or by Instant Transfer to a linked eligible debit card or bank account for the fees listed on the Fees page.
Supporting quotations
Money in your Venmo account may be withdrawn by:
Transferring it via standard transfer to a bank account or an eligible debit card linked to your Venmo account for free, or
Transferring it via Instant Transfer to an eligible debit card or bank account linked to your Venmo account, subject to the fees applicable to such transfers that can be found on the
Not stated here
Instant Transfer fee amounts are on the linked Fees page, which was not supplied.
Charges & Financial Obligations · Permission or license
PayPal may set withdrawal limits and change fees and limits at its sole discretion
PayPal may set limits on withdrawals and transfers, published on linked limits pages for personal, business and charity profiles, with withdrawal fees on the Fees page. Fees and limits may change from time to time in PayPal's sole discretion. Payment methods for a personal account and for a Teen Account are managed in their respective settings.
Supporting quotations
We may set limits on withdrawals and transfers
Fees and limits may change from time to time in our sole discretion.
Not stated here
The limits pages and Fees page are linked and not supplied, so actual limits and fees are not analyzed.
Charges & Financial Obligations · User right or choice
Direct debit: merchants can pull from your balance using your Venmo routing number; stop payments need 3 business days
If you are verified, PayPal may let you (or a Teen User) pay third-party merchants by direct debit from your Venmo or Teen Account balance using The Bancorp Bank, N.A. account and routing number shown in the app's Direct Deposit section. These are electronic fund transfers, debited once or on a recurring basis as you instruct, subject to daily amount, count and per-transaction limits. You may have to accept the merchant's own terms, and scheduled payments are usually managed or canceled with the merchant. To stop a scheduled recurring transfer you can contact Venmo through the Help Center or at (855) 812-4430 at least 3 Business Days before it; if you ask at least 3 Business Days ahead and PayPal fails to stop it, PayPal is liable for your losses or damages.
Supporting quotations
through a direct debit payment transaction that you or a Teen User initiates via a third-party merchant’s website or mobile application using The Bancorp Bank, N.A. account and routing number provided to you in the Direct Deposit section of the app
Direct debit payment transactions are considered electronic fund transfers
There are daily limits on the amount and number of direct debit payment transactions and limits on the amount you or a Teen User can transfer per transaction.
As part of the direct debit payment transaction, you may be required to provide consents and agree to the terms and conditions presented by the merchant.
For any scheduled recurring transfer, if you request us to stop one of these payments 3 Business Days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
Qualifications & exceptions
PayPal's liability for a missed stop payment applies only when the request was made 3 Business Days or more before the scheduled recurring transfer.
Not stated here
The specific direct debit limits are on a linked help page that was not supplied.
Security & Safeguards · Company practice
Account and withdrawal reviews can require ID documents and limit access to your money
PayPal reviews account and transaction activity at various times, including when you start a withdrawal, checking for suspicious or illegal activity and whether your activity, and that of people you or a Teen User transacted with, complies with the agreement. You may be asked for more information or documents to verify your identity, and PayPal may limit your account and access to money in it or sent to you (or a Teen User) until verification is done.
Supporting quotations
Withdrawal reviews
We review account and transaction activity at various times, including when withdrawals (transfers to your bank) are initiated.
This review checks for, among other things, suspicious or illegal activity, and whether your Venmo account activity and the activity of users with whom you (or a Teen User) have transacted comply with this agreement.
We may limit your Venmo account and access to the money in it or that is sent to you (or a Teen User) until verification is completed.
Account & Service Control · Permission or license
Reviews can delay withdrawals, hold or seize money, reverse payments, or close your account
A review can lead to delayed, blocked or canceled withdrawals or transfers; money held by PayPal; money applied to amounts you owe or used to offset PayPal's losses; account limitation, suspension or termination; seizure to comply with a court order, warrant or other legal process; and reversal of payments you previously received back to the sender or funding source. Among other reasons, PayPal may do this if you or a Teen User, knowingly or not, took part in a payment from a stolen card or compromised bank or Venmo account, or took part in a goods-and-services transaction between personal or Teen Accounts.
Supporting quotations
Reviews may result in:
delayed, blocked or cancelled withdrawals or transfers;
money or payments being held by us;
money or payments being applied to amounts you owe to us or used to offset loss incurred by us;
account limitation, suspension or termination;
money or payments being seized to comply with a court order, warrant or other legal process; and/or
money or payments you previously received being reversed (i.e., sent back to the sender or to the card or bank account that was used to fund the payment).
Among other reasons, we may take the above actions if you (or a Teen User) knowingly or unknowingly were a participant in a payment that was made from a stolen card, compromised bank account, or compromised Venmo account
or if you (or a Teen User) were a participant in a transaction for goods and services among personal accounts (and/or Teen Accounts)
Qualifications & exceptions
The listed triggers are examples ("among other reasons"); being an unknowing participant in a compromised payment is enough.
Charges & Financial Obligations · Restriction or exception
Use Venmo only with people you know; unauthorized goods-and-services payments can cost you both
The agreement warns, in capitals, to use Venmo only with people you know and trust, and not with strangers, especially to buy or sell goods or services. Unless Venmo expressly authorizes the payment (for example, authorized merchants or business profiles, Venmo Debit Card or Teen Debit Card transactions, or payments identified as for goods and services), paying or receiving payment for a good or service is prohibited. If PayPal later reverses such a payment, for example because the agreement was violated or a compromised payment method or account was used, you or a Teen User could lose both the goods or services and the money paid.
Supporting quotations
VENMO SHOULD ONLY BE USED TO TRANSACT WITH PEOPLE YOU KNOW AND TRUST.
UNLESS VENMO EXPRESSLY AUTHORIZES YOUR PAYMENT FOR A GOOD OR SERVICE, FOR EXAMPLE, TRANSACTIONS WITH AN AUTHORIZED MERCHANT OR BUSINESS PROFILE, TRANSACTIONS MADE WITH YOUR VENMO DEBIT CARD OR TEEN DEBIT CARD, OR PAYMENTS THAT ARE IDENTIFIED AS FOR GOODS AND SERVICES, PAYING OR RECEIVING PAYMENT FOR A GOOD OR A SERVICE IS PROHIBITED.
YOU OR A TEEN USER COULD LOSE BOTH THE UNDERLYING GOODS OR SERVICES AND THE MONEY SENT FOR THEM
Qualifications & exceptions
Expressly authorized goods-and-services payments are excepted from the prohibition.
Account & Service Control · User right or choice
You have the right to account statements, viewable on the Venmo website
You have the right to receive account statements showing your Venmo account activity, and you can view them by logging into your account on the Venmo website.
Supporting quotations
You have the right to receive account statements showing your Venmo account activity.
You may view your Venmo account statements by logging into your Venmo account on the Venmo website.
Charges & Financial Obligations · Context
Donations: the charity pays the fees, and donations are not covered by Purchase Protection
You and Teen Users can send donations to charity profiles. The receiving charity profile pays the charity transaction fees listed on the Fees page, and donations are not eligible for the Venmo Purchase Protection Program.
Supporting quotations
You (and Teen Users) can send donations to charity profiles on Venmo.
Receiving donations in your charity profile is subject to the charity transaction fees found on the
Donations are ineligible for the Venmo Purchase Protection Program.
Not stated here
Charity fee amounts are on the linked Fees page, which was not supplied.
Charges & Financial Obligations · Permission or license
PayPal may limit how much and how often you or a Teen User send and receive
PayPal may, at its discretion, limit the amount and/or number of payments and transfers you or a Teen User can send and receive. Sending limits are published on linked limits pages for personal profiles (including Teen Accounts), business profiles and charity profiles.
Supporting quotations
Fees and limits
We may, at our discretion, impose limits on the amount and/or the number of payments and transfers you or a Teen User can send and receive.
Not stated here
The limits pages are linked and not supplied, so actual limits are not analyzed.
Charges & Financial Obligations · Context
Fees for sending, receiving and withdrawing are on the Fees page; credit cards may add cash-advance fees
Fees for receiving, withdrawing and sending money are listed on the separate Fees page. If you pay with a credit card, your card issuer may also charge a cash-advance fee.
Supporting quotations
The fees applicable to receiving, withdrawing and sending money can be found on the
If a credit card is used as the payment method when sending money, the card issuer may also charge a cash-advance fee.
Not stated here
The Fees page is linked but not supplied, so specific fees are not analyzed.
Charges & Financial Obligations · Permission or license
PayPal may restrict payment methods for risk and change fees and limits at its sole discretion
To manage risk, PayPal may limit which payment methods you can use for a payment. Fees and limits may change from time to time in PayPal's sole discretion.
Supporting quotations
In order to manage risk, we may limit the payment methods available to make a payment.
Fees and limits may change from time to time in our sole discretion.
Charges & Financial Obligations · Context
Buying from authorized merchants: you deal with the merchant, not Venmo
You and Teen Users may be able to pay authorized merchants with Venmo. An authorized merchant is one PayPal has authorized to accept Venmo for goods and services through its website or app, a checkout presented inside the Venmo app, or in person with a Venmo QR code. Venmo does not operate a marketplace and is not a marketplace facilitator; when you buy from an authorized merchant you are transacting directly with the merchant or its marketplace, not with Venmo.
Supporting quotations
How to buy something from an authorized merchant’s website, mobile app, or in-person
An “authorized merchant” means a merchant that has been authorized by us to accept Venmo as a payment method for purchases of goods and services through (a) the merchant’s website or mobile app, (b) within a merchant checkout or purchase experience that is presented inside the Venmo app or (c) in-person by using a Venmo QR code.
Venmo does not operate a marketplace and is not a marketplace facilitator.
When you buy something with an authorized merchant, you are transacting directly with the merchant or the merchant’s marketplace and not Venmo.
Charges & Financial Obligations · Restriction or exception
Pay and Request payments and accepted charges are not authorized-merchant payments
Payments sent through Pay and Request, including to personal accounts, business or charity profiles, Teen Accounts, or payments marked as for goods and services, do not count as payments to an authorized merchant. Accepting a charge made through the Venmo app or website is not an authorized-merchant payment either. The merchant-purchase rules in this section therefore do not apply to them.
Supporting quotations
Payments sent using the Pay and Request feature in your Venmo account, such as payments to personal accounts, business or charity profiles, or Teen Accounts, and payments that are identified as for goods and services, do not qualify as payments to an authorized merchant.
Similarly, if you or a Teen User are charged via the Venmo app or the Venmo website and accept the charge, this is not a payment to an authorized merchant.
Charges & Financial Obligations · User right or choice
Verified users may split merchant purchases between balance and another method
If your identity is verified, PayPal may let you divide a single authorized-merchant purchase between your available Venmo balance and another payment method (a split payment transaction). Some merchants require a payment method linked to your Venmo account or Teen Account, whichever is used, before you can pay them with Venmo.
Supporting quotations
If we have verified your identity, we may make available to you the ability to divide a single purchase with an authorized merchant between the available funds in your Venmo balance and another available payment method.
Some merchants may require that a payment method is linked to your Venmo account or your Teen Account, depending on which is used, in order to use Venmo for purchases with the merchant.
Charges & Financial Obligations · Procedure
For some merchants your first payment method becomes your saved default
For certain authorized merchants, you expressly agree that the payment method you use the first time becomes your default for that merchant and is remembered; Venmo will tell you when this happens, and you can manage it under Connected Businesses. If your default is your Venmo balance you must pick a backup method. When the balance is short, the purchase may be split (balance first, remainder to the backup), or charged entirely to the backup where splitting is unavailable.
Supporting quotations
For certain authorized merchants, you expressly agree that the payment method you choose when you pay that merchant for the first time will become your default payment method for that merchant and we will remember it for future purchases with that merchant.
You can manage your default payment methods with these authorized merchants in the Connected Businesses section of your Venmo account settings.
Where split payment transactions are not available , we will charge the entire purchase amount to your backup payment method.
Charges & Financial Obligations · Procedure
Other merchants: choose a method each time; a short balance is split with it
For other merchants Venmo does not remember your method and asks you to choose each purchase. If you choose your balance and it does not cover the purchase, the transaction will be split: your balance is charged and the rest goes to your selected payment method.
Supporting quotations
For other merchants, we will not remember your selected payment method, and you will be prompted to select an eligible payment method every time you make a purchase with this merchant.
In those transactions, we will charge your balance, and the remainder of the purchase will be charged to your selected payment method.
Charges & Financial Obligations · Permission or license
Merchant purchases: payment-method restrictions, sending limits, and fees that can change
To manage risk, PayPal may limit which payment methods you can use with an authorized merchant. It may also, at its discretion, limit the amount or number of payments sent, including merchant purchases, with sending limits on a linked page. Fees and limits may change from time to time in PayPal's sole discretion.
Supporting quotations
In order to manage risk, we may limit the payment methods available for a transaction to buy something from an authorized merchant.
Fees and limits
We may, at our discretion, impose limits on the amount or the number of payments that may be sent, including money sent for authorized merchant purchases.
Fees and limits may change from time to time in our sole discretion.
Not stated here
The linked payment limits page was not supplied.
Charges & Financial Obligations · Company practice
Merchant payments can stay pending up to 30 days, with a hold on your balance
Some merchants take up to 30 days to complete an authorized payment, so it may show as pending. The authorization stays valid until the merchant completes the transaction, and PayPal may place a temporary hold on that amount in your Venmo account for no longer than 30 days. If you paid by debit or credit card, the card issuer may also show a pending authorization until it releases the hold or receives the completed transaction.
Supporting quotations
When a payment is authorized to an authorized merchant, some merchants may take up to 30 days to complete the transaction.
the authorization of the payment will remain valid until the merchant completes the transaction and we may place a temporary hold on the money in your Venmo account for the payment amount (but no longer than 30 days)
If a debit or credit card is used as the payment method, the debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction.
Security & Safeguards · Company practice
High-risk merchant payments are held for review, which can delay shipping or cancel the order
PayPal reviews payments at its discretion. If a payment to an authorized merchant looks high-risk, PayPal holds the transaction and tells the merchant to delay shipping, which can delay your item. If cleared, the merchant is told to ship; if not, PayPal cancels the transaction and returns your money unless it is legally required to take other action.
Supporting quotations
Payment review
When we identify a potentially high-risk payment to an authorized merchant, we review the transaction more closely before allowing it to proceed.
When this happens, we will place a hold on the transaction and notify the merchant to delay shipping of the item.
If we don’t clear the transaction, we will cancel it and return the money to you, unless we are legally required to take other action.
Qualifications & exceptions
Money is returned on cancellation unless PayPal is legally required to act otherwise.
Charges & Financial Obligations · Permission or license
Billing agreements let merchants charge you later; you answer for a Teen User's agreements
You can agree with an authorized merchant to use Venmo for future payments; that agreement is between you and the merchant and lets it take payments from your Venmo account with your authorization on a one-time, regular or sporadic basis. Billing agreements can apply to Teen Accounts, including recurring payments, and you agree that any billing agreement a Teen User enters is made with your consent and that you are responsible for amounts owed. You can cancel through the merchant, by disconnecting it in Connected Businesses (a Teen User must disconnect merchants connected to a Teen Account), through the Help Center or by phone; preauthorized payments can be stopped with at least 3 Business Days' notice, and PayPal is liable for your losses if it fails to stop a payment you asked about that far ahead. Cancelling may not end what you owe the merchant for goods or services received.
Supporting quotations
Billing agreement payments and preauthorized payments
This agreement is between you and the authorized merchant and allows the merchant to take payments from your Venmo account with your authorization either on a one-time, regular or sporadic basis, depending on the type of billing agreement.
You agree that to the extent a Teen User enters into a billing agreement with an authorized merchant, it is entered into with your consent and that you are responsible for any amounts owed.
Preauthorized payments may be cancelled if we receive your request at least 3 Business Days before the date of the next scheduled payment.
If a billing agreement is cancelled, you may still owe the merchant money for the purchase or have additional obligations to the merchant for any goods or services that you or a Teen User receive but have not paid for.
Qualifications & exceptions
Stop-payment liability applies only to requests at least 3 Business Days before the scheduled payment.
Cancellation does not erase amounts owed to the merchant.
Charges & Financial Obligations · Company commitment
Preauthorized payments: 10 days' advance notice when a recurring amount varies
Preauthorized payments are billing agreements letting an authorized merchant take regularly recurring payments (for example monthly) from your Venmo account; they can apply to Teen Accounts. If the amounts vary, the merchant must tell you the amount and date at least 10 days before each transfer. If the merchant offers it, you or a Teen User may choose to get that notice only when the amount falls outside a range agreed with the merchant.
Supporting quotations
A billing agreement may apply to a Teen Account, including for recurring payments.
“Preauthorized payments” are a type of billing agreement that allow an authorized merchant to receive payments from your Venmo account on a regularly recurring basis (for example, every month or otherwise on a routine billing cycle)
the merchant must provide advance notice of the amount and date of the transfer at least 10 days before the transfer is made
If the merchant provides the option, you or a Teen User may choose to receive this advance notice only when the amount of the preauthorized payment will fall outside a range agreed to with the merchant.
Qualifications & exceptions
The 10-day notice duty applies to varying amounts and can be narrowed to out-of-range amounts if the merchant offers that option and you choose it.
Charges & Financial Obligations · User right or choice
Cancelling a billing agreement: merchant, app, Help Center or phone; 3 business days for preauthorized payments
You can cancel a billing agreement by contacting the merchant, disconnecting it on the Connected Businesses page (merchants connected to a Teen Account must be disconnected by the Teen User in the app), contacting Venmo through the Help Center, or calling (855) 812-4430. Preauthorized payments can be canceled if Venmo receives your request at least 3 Business Days before the next scheduled payment, and if you give that notice and PayPal does not stop the payment, PayPal is liable for your losses or damages. Cancelling does not cancel what you may still owe the merchant for goods or services received.
Supporting quotations
A billing agreement may be cancelled by reaching out to the authorized merchant directly, by disconnecting the merchant in your “Connected Businesses” page in the Venmo app (Connected Merchants to Teen Accounts must be disconnected by the Teen User in the Venmo app)
If you order us to stop one of these payments 3 Business Days or more before the payment is scheduled and we do not do so, we will be liable for your losses or damages.
If a billing agreement is cancelled, you may still owe the merchant money for the purchase or have additional obligations to the merchant for any goods or services that you or a Teen User receive but have not paid for.
Qualifications & exceptions
PayPal's liability applies only to stop requests made at least 3 Business Days ahead.
Charges & Financial Obligations · Company practice
Merchant refunds come back to Venmo, not necessarily to your original payment method
If an authorized-merchant purchase is refunded, the money is sent back to you (to the Teen Account for Teen Account purchases), but it may not always return to the payment method you originally used.
Supporting quotations
Refunds
When you buy something from an authorized merchant using Venmo and the transaction is ultimately refunded, the money will be sent back to you.
Refunds for Teen Account transactions will be sent to the Teen Account. Money may not always be refunded to the payment method originally used.
Charges & Financial Obligations · Restriction or exception
Sales proceeds only through a business profile or payments marked for goods and services
You may receive payment for selling goods and services only through a business profile or by asking the sender to mark the payment as for goods and services. Teen Accounts cannot receive payments for sales of goods or services.
Supporting quotations
You can receive payments for the sale of goods and services only by using a business profile or by asking the sender to identify a payment as for goods and services.
Teen Accounts cannot receive payments for the sale of goods or services.
Charges & Financial Obligations · Restriction or exception
Sellers pay fees; refunding a buyer is free but the original fees are not returned
Selling on Venmo, including receiving business-profile or goods-and-services payments, is subject to the seller fees on the Fees page. If you refund a buyer there is no fee for the refund, but the fees you paid as seller are not returned.
Supporting quotations
Selling on Venmo, including receiving payments in your business profile or that are identified as for goods and services, is subject to applicable fees for such payments found on the
If you refund a transaction to a buyer, there are no fees to make the refund, but the fees you originally paid as the seller are not returned.
Not stated here
Seller fee amounts are on the linked Fees page, which was not supplied.
Account & Service Control · Permission or license
Selling above thresholds can bring restrictions and tax-documentation demands
PayPal may restrict your Venmo account, including a business profile, if selling activity reaches certain thresholds, involves certain activities, or violates your terms with PayPal. If selling meets certain transaction thresholds, PayPal may require additional information and documents from time to time, for tax reporting or other reasons such as verifying business activity or resolving claims, and may suspend or limit your account until it gets them. The thresholds are not stated.
Supporting quotations
We may restrict the use of your Venmo account, including any business profile, if the selling activity through the account, including any business profile, reaches certain thresholds, involves certain activities or violates any terms between you and us.
we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons
we may suspend or place limits on your Venmo account until we receive the requested information and documentation
Not stated here
The specific thresholds and activities are not defined in the agreement.
Account & Service Control · Restriction or exception
One business profile per verified individual; account terms apply and its funds can't back the debit card
Venmo may let you create a single business profile alongside your personal account. You must be an individual with an account in good standing and complete any application, including identity verification. The business profile is part of your Venmo account, so all account terms govern it unless specifically stated otherwise. Venmo Debit Card transactions can be funded only from your personal account, not business-profile funds. Your business profile information must be accurate, and its descriptions, pictures and other content must be owned by you and meet the agreement's Content Standards. Teen Users cannot create a business profile.
Supporting quotations
Setting up a Business Profile
Venmo may offer you the ability to create a single business profile in addition to your personal account.
To be eligible, you must be an individual with a Venmo account in good standing and complete any required application process, including verification of the required identifying information.
Venmo Debit Card transactions cannot be funded by any funds held in your business profile, and instead can only be funded by funds held in your personal account.
any descriptions, pictures or other content associated with your profile must be owned by you and comply with the Content Standards below
Teen Users cannot create a business profile.
Legal Rights & Agreement Rules · Restriction or exception
Creating a profile for a legal entity means you represent you can bind it
If you create a business profile for a business legal entity (rather than an unincorporated business or sole proprietorship), you agree that you are its legal representative and authorized to accept this user agreement on its behalf.
Supporting quotations
you agree that you are a legal representative of that business and are authorized to accept this user agreement on its behalf
Data Access & Collection · Permission or license
A business profile authorizes identity checks, including personal or business credit reports
By creating a business profile you authorize PayPal, directly or through third parties, to make any inquiries it considers necessary to verify your identity or your business's status, which may include ordering a personal and/or business credit report from a credit reporting agency or checking your information against third-party databases or other sources.
Supporting quotations
By creating a business profile, you authorize us, directly or through third parties, to make any inquiries we consider necessary to verify your identity or the status of your business.
This may include ordering a personal and/or business credit report from a credit reporting agency or verifying your or your business’s information against third party databases or other sources.
Legal Rights & Agreement Rules · Restriction or exception
High-volume or certain business sellers must accept card-network Commercial Entity Agreements
If activity through your business profile or any PayPal account reaches certain thresholds or involves certain business segments or activities, the card networks require you and your business to agree to a Commercial Entity Agreement to keep accepting Visa and Mastercard. Those agreements then apply to payments PayPal processes for you and become part of this user agreement. PayPal routes transactions to bank acquirers, whose Commercial Entity Agreement governs their transactions, including chargebacks and error resolution.
Supporting quotations
Commercial Entity Status
you and the business you represent are required by the card networks to agree to a Commercial Entity Agreement to allow you to continue accepting Visa and Mastercard payments
will apply to any payment processed by PayPal on your behalf and will form part of this user agreement
The Commercial Entity Agreement associated with the bank acquirer(s) will govern the transactions processed by the respective bank acquirer(s), including, but not limited to, any chargebacks, error resolution procedures, and other aspects of the Venmo business profile services.
Not stated here
The Commercial Entity Agreements are linked but not supplied, and the thresholds are not stated.
Charges & Financial Obligations · Restriction or exception
Tap to Pay lets approved business profiles take contactless cards on their phone
Venmo may offer business profiles the Tap to Pay service for accepting in-person contactless card or mobile-wallet payments on an eligible NFC smartphone; PayPal may require certain device models or OS versions. It is available only with an approved business profile and only for selling goods and services. Tap to Pay funds are credited to your business profile minus fees, chargebacks, reversals and other Amounts Owed to Us, and you authorize PayPal to receive, hold and disburse funds for you.
Supporting quotations
Accepting Tap to Pay with a Business Profile
If you have a business profile, Venmo may offer you the ability to accept card payments in-person on your smartphone by enrolling in the Tap to Pay service.
Tap to Pay is only available for users with an approved business profile and can only be used for selling goods and services.
Funds from Tap to Pay transactions will be credited to your business profile (less any fees, chargebacks, reversals and other Amounts Owed to Us). You authorize us to receive, hold, and disburse funds on your behalf.
Legal Rights & Agreement Rules · Restriction or exception
Tap to Pay sellers must follow card-scheme rules and verify their buyers
Tap to Pay transactions are processed with partners and acquiring banks under the acquirer's rules and the Visa, Mastercard, American Express and other applicable card-scheme rules. You agree to comply with those rules, and where they conflict with these terms the card-scheme rules govern for that payment method. PayPal may add or remove accepted cards at any time without notice and processes only issuer- and scheme-authorized transactions. You are solely responsible for verifying your buyers' identity and each card's eligibility, and you agree to tell buyers they can pay with Tap to Pay.
Supporting quotations
You agree that you will comply with the card scheme rules, which can be found
If there is a conflict between these terms and the card scheme rules, the card scheme rules will govern for the relevant payment method.
We may remove or add the cards that we accept through Tap to Pay at any time without prior notice.
You are solely responsible for verifying the identity of your buyers and the eligibility of each card used to purchase your goods and services.
Not stated here
The card-scheme rules are linked and not supplied.
Charges & Financial Obligations · Restriction or exception
Tap to Pay processes only issuer-authorized cards, and you must tell buyers about it
PayPal processes only Tap to Pay card transactions authorized by the card issuer and applicable card scheme, may change the accepted cards at any time without notice, and you agree to inform your buyers that they can pay using Tap to Pay. You alone are responsible for checking buyer identity and card eligibility.
Supporting quotations
We will only process card transactions that have been authorized by the card issuer and applicable card scheme.
You agree to inform your buyers of the possibility of paying using Tap to Pay.
Charges & Financial Obligations · Restriction or exception
Tap to Pay prohibited practices: surcharges, foreign currency, card discrimination and more
Using Tap to Pay, you agree not to: add card price thresholds, higher prices or extra fees (unless the law allows); transact outside the U.S. or in currencies other than USD; discriminate between cards (unless the law allows); submit another party's sales; process transactions refinancing a buyer's existing debt; make buyers waive dispute rights; ask for a buyer's PIN; split one purchase into several transactions unless PayPal authorizes it; run your own cards or cards issued in your name; or suggest that PayPal, its acquirers or the card schemes endorse your products.
Supporting quotations
By using Tap to Pay, you agree not to: a) apply a price threshold, higher price or additional fees for a purchase with a card (unless permitted by applicable law), b) transact outside the United States or in currencies other than USD, c) discriminate between cards for any reason (unless permitted by applicable law)
f) require a buyer to waive his/her right to dispute a transaction, g) require a buyer to disclose his/her PIN at any point during a card transaction, h) process one purchase of goods and/or services as several payment transactions unless otherwise authorized by us, i) carry out card transactions with your own cards or any cards that are issued in your name
Qualifications & exceptions
Surcharge and card-discrimination bans apply unless applicable law permits them; split transactions are allowed if PayPal authorizes them.
Legal Rights & Agreement Rules · Restriction or exception
Tap to Pay sellers handle buyer disputes themselves and must follow business law
You and your use of Tap to Pay must comply with all laws and regulations applicable to your business. For every Tap to Pay transaction you must fulfil your obligations to the buyer, including resolving disputes or complaints directly with the buyer. Except in the ordinary course of business, no Tap to Pay transaction may be a sale to a principal, partner, proprietor or owner of your business.
Supporting quotations
You and your use of Tap to Pay must comply with all laws, rules, and regulations applicable to your business.
you must fulfill your obligations to each buyer, including resolving any buyer dispute or complaint directly with the buyer
Except in the ordinary course of business, no transaction submitted by you through Tap to Pay will represent a sale to any principal, partner, proprietor, or owner of your business.
Charges & Financial Obligations · Permission or license
Tap to Pay limits can come from PayPal, acquirers or card schemes; fees can change
PayPal may limit Tap to Pay transactions at its discretion, and bank acquirers or card schemes may set limits too. Tap to Pay fees are on the Fees page, and fees and limits may change from time to time in PayPal's sole discretion.
Supporting quotations
We may impose limits in our discretion on transactions that may be processed through Tap to Pay. Limits may also be set by bank acquirers and/or card schemes from time to time.
Fees and limits may change from time to time in our sole discretion.
Not stated here
Tap to Pay fees are on the linked Fees page, which was not supplied.
Charges & Financial Obligations · Restriction or exception
PayPal is your limited agent: once it receives a Tap to Pay payment, the buyer has paid you
You warrant that each Tap to Pay transaction is solely payment for your goods or services, not money transmission. You appoint PayPal as your limited agent only to receive and process Tap to Pay funds. When PayPal receives payment, you are treated as paid by the buyer, the buyer's obligation is satisfied, your claim against the buyer ends, and you must deliver the goods or services whether or when PayPal remits the funds. PayPal will remit the funds under these terms or offset them against what you owe PayPal.
Supporting quotations
You represent and warrant to us that each transaction that you submit for processing using the Tap to Pay service is solely in payment for your provision of goods and/or services, other than money transmission services, to your buyers.
You designate PayPal, and PayPal agrees to serve, as your limited agent for the sole purpose of receiving and processing funds for Tap to Pay transactions on your behalf.
(d) you are obligated to deliver the applicable goods or services to your buyer regardless of whether or when we remit the transaction funds to you
We will remit the transaction funds to you in accordance with these terms, or apply as an offset to any obligation you may have to us, any payments we receive on your behalf.
Legal Rights & Agreement Rules · Restriction or exception
Tap to Pay sellers must disclose PayPal's agent role and give dated receipts
You must tell buyers that PayPal acts as your agent to receive payments, including when they ask about PayPal's role. You warrant that you will promptly offer a dated receipt for each transaction, that receipts meet regulatory and network rules, and that you will provide copies on request. A receipt records your acceptance of the payment and satisfaction of the buyer's obligation, and PayPal's transactional email to you counts as a receipt. This section states all of PayPal's duties as your payment agent; no other duties are implied.
Supporting quotations
You must identify to your buyers that PayPal is acting as your agent for the purpose of receiving payments on your behalf
You represent and warrant to us that for each transaction you will offer a dated receipt promptly upon payment by the buyer.
You agree that the transactional email provided by PayPal to you after you receive a Tap to Pay transaction constitutes a receipt evidencing your buyer transaction.
This section states the entirety of PayPal’s duties as your agent for receipt of payments, and no other duties shall be implied by PayPal’s undertaking to act in that capacity.
Legal Rights & Agreement Rules · Restriction or exception
American Express acceptance: screening, possible conversion to a direct Amex agreement, audits
For accepting American Express through Tap to Pay, American Express may use your business-profile onboarding information to screen and monitor you. If you reach certain monthly sales volumes you may be converted to a direct card acceptance agreement with American Express, bound by its then-current Card Acceptance Agreement and its pricing. American Express is a third-party beneficiary that can enforce this agreement against you for Amex acceptance, bears no responsibility for PayPal's obligations to you, and may audit you at any time for compliance with its Merchant Operating Guide, which is incorporated by reference. You may stop accepting American Express at any time on notice.
Supporting quotations
American Express may use the information obtained in your Venmo business profile onboarding at the time of setup to screen and/or monitor you in connection with American Express card acceptance.
You may be converted from this user agreement to a direct card acceptance agreement with American Express if you reach certain monthly sales volumes.
As a third-party beneficiary, American Express shall have the right to enforce directly against you the terms of this user agreement as related to American Express Card acceptance.
American Express may conduct an audit of you at any time, for the purpose of determining compliance with the American Express Operating Guide.
You may terminate your acceptance of American Express at any time upon notice.
Not stated here
The American Express Card Acceptance Agreement and Merchant Operating Guide are referenced but not supplied; the sales-volume threshold is not stated.
Sharing & Disclosure · Permission or license
PayPal may share your transaction and merchant information with American Express
You authorize PayPal to submit transactions to and receive settlement from American Express, and to disclose transaction and merchant information to American Express for analytics and reports and for any other lawful business purposes, including transactional or relationship communications.
Supporting quotations
You authorize PayPal to submit transactions to, and receive settlement from, American Express, and to disclose transaction and merchant information to American Express to perform analytics and create reports, and for any other lawful business purposes, including important transactional or relationship communications.
Use & Processing · Restriction or exception
Buyer contact details collected for Tap to Pay receipts may not be used for marketing
You must follow PayPal's Tap to Pay instructions and policies. If a buyer asks for a receipt, you must offer it by email or text. You represent that buyer emails and phone numbers are provided by or with the buyer's consent for receipt purposes, you agree not to use that contact information for anything else, including marketing your business, and you represent that your use of Tap to Pay to contact buyers complies with law.
Supporting quotations
If a buyer requests a receipt, you must offer them the ability to receive one via email by providing their email address or via text message by providing their phone number.
You agree that you will not use this contact information for any other purpose, including to send marketing messages for your business.
Charges & Financial Obligations · Permission or license
PayPal may refuse Tap to Pay transactions it believes break the law or its third-party agreements
At its discretion, PayPal may decline to authorize or process any Tap to Pay transaction it believes involves a violation of law or would put PayPal in breach of its agreements with third parties.
Supporting quotations
At our discretion, we may not authorize or process any Tap to Pay transaction that we believe involves a violation of applicable law or would cause us to be in violation of our agreement with third parties.
Charges & Financial Obligations · Restriction or exception
Tap to Pay sellers need a fair, disclosed return policy and generally no cash refunds
You agree to keep a fair return and cancellation policy, disclose it to buyers at purchase, not give cash refunds for card transactions unless the law requires it or a non-cash refund is impossible, and not accept cash or anything of value for preparing a refund. You are solely responsible for accepting and processing returns.
Supporting quotations
You agree to: a) maintain a fair return and cancelation policy, b) disclose your return or cancelation policy to buyers at the time of purchase, c) not give cash refunds in connection with a card transaction, unless required by law or it is not possible to process a non-cash refund, and d) not accept cash or any other item of value for preparing a refund.
You are solely responsible for accepting and processing returns of your products or services.
Charges & Financial Obligations · Restriction or exception
Tap to Pay refunds within one year, capped at the sale amount, paid by the seller
You can submit full or partial refunds for Tap to Pay transactions within one year of the original transaction. Full refunds should include tax and handling, and a refund may not exceed the original sale except by return-postage reimbursements. You are responsible for refunded amounts plus applicable fees; PayPal deducts them from funds owed to you from other transactions, and if those are not enough you must pay PayPal immediately on demand.
Supporting quotations
Refunds must be submitted within one year of the date of the original transaction.
The refund amount may not exceed the original sale amount except by an amount equal to any reimbursements to the buyer for postage costs incurred for product returns.
If a transaction is refunded to a buyer, you are responsible for the refund amount (including any applicable fees).
If these funds are not sufficient, you agree to pay all funds owed to us immediately on demand.
Charges & Financial Obligations · Restriction or exception
Tap to Pay sales are not covered by Venmo Purchase Protection
Tap to Pay transactions are not eligible for the Venmo Purchase Protection Program, because the buyer did not pay from a Venmo account and the payments are not Qualifying Payments.
Supporting quotations
Note that Tap to Pay transactions are not eligible for the Venmo Purchase Protection Program because the buyer payments have not been made from a Venmo account and are not “Qualifying Payments”
Charges & Financial Obligations · Restriction or exception
Sellers bear Tap to Pay reversals and chargebacks, which can push the profile negative
If a Tap to Pay transaction is reversed or successfully charged back for any reason, you owe the full payment plus fees. PayPal may deduct it from your business profile balance; any shortfall becomes a negative balance you owe, and PayPal may take the steps described under Amounts Owed to Us and deduct from your other Tap to Pay proceeds. Reversal or chargeback can happen if the card issuer upholds a buyer chargeback, the transaction was unauthorized, PayPal believes it violated the agreement or was illegal or suspicious, or PayPal paid you in error. You must help investigate at your own expense when asked; if you do not provide needed information within ten days, the transaction may be subject to an irreversible chargeback or reversal.
Supporting quotations
If a transaction is reversed or is subject to a successful chargeback for any reason, you are responsible for the full amount of the payment plus any fees.
If the balance in that profile does not cover the payment amount due, plus the fees, this will result in a negative balance, which you owe to us.
A transaction may be reversed or subject to a chargeback if:
The buyer pursued a successful chargeback as determined by the card issuer.
The transaction was not authorized.
We believe the transaction violated this user agreement or is otherwise illegal or suspicious.
We sent you the payment in error.
If you do not assist us in a timely manner, including providing necessary information within ten days of our request, the transaction may be subject to an irreversible chargeback or reversal.
Qualifications & exceptions
Failure to provide requested information within ten days can make a chargeback or reversal irreversible.
Charges & Financial Obligations · Restriction or exception
Tap to Pay sellers must help investigate transactions at their own expense
When PayPal asks, you must help investigate any Tap to Pay transaction at your own expense. If a buyer files a chargeback, PayPal may, at its discretion, use your documentation to mediate it; late help (including information not provided within ten days) can make the chargeback or reversal irreversible.
Supporting quotations
You agree to assist us when requested, at your expense, to investigate any transaction processed through Tap to Pay.
If a buyer files a chargeback with their card issuer, we may, in our discretion, use the documentation you provide to us to mediate the chargeback.
Account & Service Control · Permission or license
Seller fees are kept on chargebacks, and too many chargebacks can cost you Venmo and PayPal access
PayPal keeps the Tap to Pay seller fees you paid when a transaction is reversed or successfully charged back. If PayPal decides you have too many or too frequent Tap to Pay chargebacks, it may suspend or terminate your access to Tap to Pay and/or the Venmo and PayPal services.
Supporting quotations
We will retain the Tap to Pay seller transaction fees you paid if a transaction is reversed or subject to a successful chargeback.
If we determine that you are incurring too many or too frequent chargebacks for Tap to Pay transactions, we may suspend or terminate your access to and use of Tap to Pay and/or the Venmo and PayPal services.
Account & Service Control · Permission or license
PayPal can stop offering you Tap to Pay without notice
PayPal may stop offering you the Tap to Pay service at its discretion and without prior notice.
Supporting quotations
Termination of Tap to Pay. We may no longer offer you the Tap to Pay service, without prior notice, at our discretion.
Sharing & Disclosure · Company practice
Your business and owners may be reported to card-network MATCH and VMAS lists, and you waive claims over it
You acknowledge PayPal is required to report your business name and the names of your beneficial owners and/or principals to Mastercard's MATCH list (also used by American Express) and, if applicable, Visa's VMAS database under card-scheme rules. You waive, and hold PayPal harmless from, all claims arising from that listing and reporting.
Supporting quotations
You acknowledge that we are required to report your business name and the name of your beneficial owners and/or principals to: a) the MATCH listing maintained by Mastercard and accessed and updated by American Express, and b) the VMAS database upheld by Visa, if applicable, pursuant to the card scheme rules.
you waive and agree to hold us harmless from all claims and liabilities you may have as a result of such listing and reporting
Qualifications & exceptions
Reporting follows card-scheme rules; the agreement does not state the triggering conditions.
Sharing & Disclosure · Permission or license
PayPal may share your Tap to Pay use with law enforcement on reasonable suspicion
You authorize PayPal to share information about your Tap to Pay use with law enforcement if it reasonably suspects the service has been used for unauthorized, illegal or criminal purposes.
Supporting quotations
You authorize us to share information with law enforcement about your use of the Tap to Pay service if we reasonably suspect that it has been used for unauthorized, illegal, or criminal purposes.
Security & Safeguards · Restriction or exception
Sellers must keep buyer data confidential, secure and limited to Tap to Pay
Buyer information you get from PayPal must be kept confidential, stored securely and used only for Tap to Pay. You are responsible for securing data you hold from using Tap to Pay and must follow privacy and data laws covering personal, financial, card and transaction data, including direct marketing, telemarketing and unsolicited email or text rules.
Supporting quotations
Information you receive from us about your buyers must be kept confidential, stored securely, and only used for the purpose of Tap to Pay.
You are responsible for the security of data in your possession or control as a result of using Tap to Pay.
Security & Safeguards · Restriction or exception
Tap to Pay sellers must stay PCI DSS compliant and may be audited after a suspected breach
You must comply at all times with PCI DSS and PA DSS as applicable and avoid anything that could make PayPal non-compliant. If PayPal believes a security breach or data compromise has occurred, it may require you to have an approved third-party auditor audit your systems and facilities.
Supporting quotations
You agree that at all times you shall be compliant with the Payment Card Industry Data Security Standards (PCI DSS) and the Payment Application Data Security Standards (PA DSS), as applicable
If we believe that a security breach or compromise of data has occurred, we may require you to have an approved third-party auditor conduct a security audit of your systems and facilities.
Use & Processing · Context
Buyer data in Tap to Pay is governed by PayPal's privacy terms and a Data Protection Addendum
PayPal, Inc. processes your buyers' Tap to Pay payments. Buyer data PayPal collects is subject to the PayPal Privacy Statement and the PayPal Data Protection Addendum for Card Processing Products, which both sides agree to follow, which forms part of this agreement, and which prevails over conflicting terms on Tap to Pay data protection. Your own use of Tap to Pay stays subject to the Venmo Privacy Statement.
Supporting quotations
PayPal, Inc. is the payment processor for your buyers’ Tap to Pay transactions.
The terms of the Data Protection Addendum for Card Processing Products shall prevail over any conflicting terms in this agreement relating to Tap to Pay data protection and privacy.
Your use of Tap to Pay remains subject to the Venmo Privacy Statement.
Not stated here
The PayPal Privacy Statement, the Data Protection Addendum and the Venmo Privacy Statement were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Tap to Pay sellers indemnify the acquiring banks and card schemes
In addition to other obligations, you agree to defend, indemnify and hold harmless PayPal's bank acquirers, the card schemes and their directors, agents, affiliates and representatives against any claim or demand, including reasonable legal fees, arising from your breach of this agreement, the card-scheme rules or law, or from your use of Tap to Pay.
Supporting quotations
you agree to defend, indemnify, and hold harmless our bank acquirer(s), the card schemes, and their respective directors, agents, affiliates, and representatives from and against any claim or demand (including reasonable legal fees) due to or arising out of: a) your breach of this user agreement, the card scheme rules, and or applicable law, and/or b) your use of Tap to Pay
Legal Rights & Agreement Rules · Company commitment
PayPal's Tap to Pay liability: crediting funds it receives; errors must be reported within 60 days
PayPal is liable for crediting Tap to Pay funds to your business profile (minus fees, chargebacks, reversals and other Amounts Owed to Us) only to the extent it receives the funds from the card scheme, acquirer or other institution. If an authorized payment is executed improperly or not at all, PayPal will, on request, use reasonable efforts to trace it, try to correct errors and tell you the result. PayPal will only try to correct transactions you processed incorrectly if you notify it within 60 days of the error first appearing on your statement.
Supporting quotations
solely to the extent we receive such funds from the relevant card scheme, bank acquirer or other third-party financial institution
If an authorized payment transaction is not executed properly or not executed at all, we will, upon your request, use reasonable efforts to trace the transaction and attempt to correct any errors discovered and notify you of the result.
We will only attempt to correct transactions that you process incorrectly if you notify us within 60 days of when the error first appeared on your account statement.
Qualifications & exceptions
Liability is limited to funds PayPal actually receives; correction of seller-side processing errors requires notice within 60 days.
Sharing & Disclosure · Company practice
Taxes are your responsibility; PayPal reports goods-and-services income to the IRS above $600
Venmo fees exclude taxes. You alone must determine which taxes apply to payments you make or receive (including business-profile and goods-and-services payments) and assess, collect, report and remit them; PayPal is not responsible for any of that. PayPal may report transactions to state and federal tax authorities: it must report to the IRS your total goods-and-services payments each calendar year across all PayPal accounts (including Venmo) under the same tax ID once you receive at least $600 (the Reporting Threshold), and also reports goods-and-services payments to state and local governments.
Supporting quotations
Taxes and Information Reporting
it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriate authority
PayPal is required to report to the Internal Revenue Service the total amount of payments for goods and services you receive each calendar year into all of your PayPal accounts (including Venmo accounts) associated with the same tax identification number once you receive at least $600 in payments for goods and services (the “Reporting Threshold”)
We are also required to report payments for goods and services to applicable state and local governments.
Charges & Financial Obligations · Restriction or exception
PayPal does not calculate, collect or remit your taxes
Venmo's fees do not include taxes of any kind (such as VAT, sales, use or withholding taxes). You must determine what taxes apply to payments you make or receive; PayPal is not responsible for determining whether taxes apply or for calculating, collecting, reporting or remitting them, though it may make reports to tax authorities about transactions it processes.
Supporting quotations
Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature
PayPal is not responsible for determining whether any taxes apply to a transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction.
You acknowledge that we may make certain reports to state and federal tax authorities regarding transactions that we process.
Sharing & Disclosure · Company practice
Other income, such as crypto sale proceeds, is also reported to tax authorities on 1099 or 1042-S forms
PayPal's IRS, state and local reporting is not limited to goods-and-services payments. Other income, such as proceeds from selling Crypto Assets, is reportable; PayPal will send you any necessary Form 1099 or 1042-S and transmit those forms to the relevant tax authority.
Supporting quotations
Our IRS, state, and local reporting obligations are not limited to payments you receive for goods and services transactions.
we will send you any necessary forms 1099s or 1042-s. These forms will also be transmitted to the relevant tax authority.
Charges & Financial Obligations · Restriction or exception
Not providing a tax ID or W-9/W-8 can bring account limits and non-refundable withholding
PayPal may ask for your taxpayer identification number and/or a U.S. tax form such as a W-9 or W-8. If you do not provide them, you may face account limitations and federal and state withholding at applicable rates on all U.S.-source income payments you receive. Withheld amounts go to the tax authorities and PayPal cannot refund them.
Supporting quotations
Taxpayer Identification Number and Withholding Tax
We may request that you provide your tax identification number and/or a US tax form such as W-9 or W-8.
you may be subject to account limitations and federal and state withholding tax at the applicable rates on all US source income payments received
We will send all withholding taxes to the appropriate taxing authorities and cannot refund those amounts.
Account & Service Control · Restriction or exception
Accounts are personal unless expressly approved as business accounts; no new applications accepted
Your Venmo account is a personal account unless PayPal has given express written approval to open a business account. Approved business accounts are also subject to a separate Approved Business Account Addendum. Venmo is not currently accepting applications for new business accounts (as distinct from business profiles within a personal account).
Supporting quotations
Business Accounts on Venmo
Your Venmo account is a personal account unless you have received our express written approval to open a business account.
Venmo is not currently accepting applications for new business accounts.
Not stated here
The Approved Business Account Addendum is linked but not supplied.
Account & Service Control · Restriction or exception
One charity profile per verified individual linked to a PayPal confirmed charity account
Venmo may let you create a single charity profile in your personal account to receive donations. You must be an individual with an account in good standing, link a PayPal confirmed charity account, and complete any application including identity verification. Your Venmo account terms and your PayPal confirmed charity account terms (including the PayPal Confirmed Charity Terms and Conditions) also govern the charity profile unless stated otherwise. Profile information must be accurate, and its content must be owned by you and meet the Content Standards. Teen Users cannot create a charity profile.
Supporting quotations
Venmo may offer you the ability to create a single charity profile in your personal account which can receive donations through Venmo.
To be eligible for a charity profile, you must be an individual with a Venmo account in good standing, link your Venmo account to a PayPal confirmed charity account, and complete any required application process
Teen Users cannot create a charity profile.
Not stated here
The PayPal Confirmed Charity Terms and Conditions were not supplied.
Content & IP Rights · Permission or license
Charities license their name and logo to Venmo for promotion and commercial co-ventures
By opening a charity profile you let Venmo use your charity's information to promote it or solicit donations on Venmo, and grant Venmo and its affiliates a worldwide, non-exclusive, transferable, multi-tier sublicensable, royalty-free license during the agreement to publicly use and display your trademarks, logos and other information to promote the charity (including in marketing emails to users), to identify you as accepting Venmo, and for other uses you specifically consent to. You warrant you control those rights and waive moral rights against Venmo, while keeping ownership of your marks. You also permit your charity's name to be used in commercial co-ventures, in which merchants working with Venmo can promote sales partly on a promise to donate to your charity.
Supporting quotations
you hereby grant Venmo and its affiliates a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers), and royalty-free, fully paid-up, right to use and display publicly, during the term of this user agreement, your trademark(s)
you agree to waive your charity’s moral rights and promise not to assert such rights against Venmo
We acknowledge that you retain ownership of your trademarks, trade names and service marks and any associated goodwill.
You also grant permission for your charity’s name to be used in commercial co-ventures that Venmo agrees to engage in with its partners, or its partners’ clients, or other merchants.
Charges & Financial Obligations · Restriction or exception
Charity profiles pay fees, get donations within seconds, and can only withdraw the funds
Donations to a charity profile carry the charity transaction fees on the Fees page; refunding a donor is free but the original fees are not returned. Donations are available within seconds, pending risk or other reviews. Charity-profile funds can be used only by withdrawing to a linked bank account or debit card and cannot fund Venmo transactions. Donations are not covered by Purchase Protection.
Supporting quotations
If you refund a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the charity are not returned.
Donations sent to a charity profile will be available to a charity profile within seconds, pending any risk or other reviews.
Venmo transactions cannot be funded by any funds held in your charity profile.
Not stated here
Charity fee amounts are on the linked Fees page, which was not supplied.
Sharing & Disclosure · Restriction or exception
Charities get donor names and emails for receipts only, and owe any taxes on donations
By opening a charity profile you authorize Venmo to send tax receipts to your donors for you. Venmo gives charity profiles donors' names and email addresses, which may be used only to provide the charity's own receipt and otherwise acknowledge the donation. The charity is responsible for any sales, use, VAT or similar taxes and charges on donations.
Supporting quotations
By opening a charity profile, you authorize us to send tax receipts to your donors on your behalf.
Venmo will provide charity profiles with the names and email addresses of donors, which charity profiles can use for the limited purposes of providing its own receipt and otherwise acknowledging the donation.
You will be responsible for all sales, use, value added or other similar taxes, duties, levies, charges or assessments applicable or payable in connection with donations made to your organization pursuant to this user agreement.
Account & Service Control · Permission or license
Charity activity above thresholds can bring restrictions and document demands
PayPal may restrict your account, including a charity profile, if activity reaches certain thresholds, involves certain activities, or violates your terms. If activity meets certain transaction thresholds, PayPal may require more information and documents for tax reporting or other reasons and may suspend or limit the account until it gets them. The thresholds are not stated.
Supporting quotations
We may restrict the use of your Venmo account, including any charity profile, if the activity through the account, including any charity profile, reaches certain thresholds, involves certain activities or violates any terms between you and us.
we may suspend or place limits on your Venmo account until we receive the requested information and documentation
Not stated here
The thresholds and activities are not defined in the agreement.
Legal Rights & Agreement Rules · Restriction or exception
Charity profiles warrant 501(c)(3) eligibility, lawful use and accurate information
By opening and keeping a charity profile you represent and warrant that you are and will remain an organization eligible for tax-deductible contributions with Private Operating Foundation or Public Charity status as described in sections 501(c)(3) and 509(a) of the Code, and that you will promptly tell Venmo if the IRS designates you a Private Non-Operating Foundation or Supporting Organization; that you will use donations consistently with that status; that you will comply with all laws, including charitable status and solicitation rules; that your profile information is always true and accurate; and that you have the right to provide that information and to bind your organization.
Supporting quotations
By opening and maintaining a charity profile, you represent and warrant to us that:
you are, and at all times during the term of this Agreement will remain, an organization eligible to receive tax-deductible charitable contributions with Private Operating Foundation or Public Charity status described in sections 501(c)(3) and 509(a) of the Code.
You will promptly notify Venmo if you are designated as a Private Non-Operating Foundation or Supporting Organization by the IRS;
you will utilize donations received through Venmo in a manner that is consistent with such status;
you will at all times use our Services in compliance with all applicable laws, rules and regulations, including any requirements governing charitable status and solicitation of charitable donations;
all information provided by you in your charity profile is true and accurate at all times;
you have the right to provide all information provided by you in your charity profile or otherwise, the right to authorize us to use this information as contemplated herein, and the right to enter into this agreement on behalf of your organization;
Not stated here
The cited Code sections are external law; their text is not supplied and is not interpreted here.
Legal Rights & Agreement Rules · Restriction or exception
Charity profiles warrant non-infringement, promise not to disparage Venmo or PayPal, and follow all partner terms
A charity profile also represents and warrants that it has the right to grant Venmo the licenses in the agreement and that Venmo's contemplated use will not infringe third-party intellectual property or similar rights; that it will not disparage Venmo, PayPal or any other Venmo charity profile; and that it will always comply with this agreement and any terms of use or other agreements with PayPal, Venmo and/or Venmo's partners.
Supporting quotations
you have the right to grant the licenses to Venmo hereunder; and our use, as contemplated by this agreement, of materials or rights licensed hereunder, will not infringe the intellectual property rights or similar rights of any third party;
you will not disparage Venmo, PayPal, or any other Venmo charity profile; and
you will at all times comply with the terms and conditions of this agreement and any terms of use or other agreements you may have with PayPal, Venmo, and/or any partners of Venmo.
the right to enter into this agreement on behalf of your organization
Charges & Financial Obligations · Restriction or exception
Venmo Debit Card: issued by The Bancorp Bank after its identity check; failing can cost Venmo access
You may be offered the chance to apply for the Venmo Mastercard (Venmo Debit Card), a debit card linked to and funded by your Venmo balance and usable wherever Mastercard is accepted. Applying subjects you to The Bancorp Bank, N.A.'s approval criteria, including identity verification; if you fail it you cannot get the card. PayPal may also run its own identity verification and/or suspend or terminate your access to the Venmo and/or PayPal services.
Supporting quotations
The Venmo Debit Card is a debit card linked to your Venmo account, funded by your Venmo account balance and may be used everywhere Mastercard is accepted.
If you are unable to pass The Bancorp Bank, N.A.’s identity verification procedures, you will not be eligible to receive a Venmo Debit Card.
In addition, you may be subject to separate identity verification by us, and/or we may suspend or terminate your access to the Venmo and/or PayPal services.
Charges & Financial Obligations · Restriction or exception
The debit card cannot use business, charity or Teen Account funds
A Venmo Debit Card cannot be linked to a business or charity profile, and business or charity profile funds cannot pay for debit card transactions. Teen Account funds can be accessed only with a Teen Debit Card.
Supporting quotations
you may not link a Venmo Debit Card to a business or charity profile, and funds in your business or charity profile cannot be used as a payment method for Venmo Debit Card transactions
For users with a linked Teen Account, please note that funds in a Teen Account may only be accessed with a Teen Debit Card.
Legal Rights & Agreement Rules · Context
The bank's Cardholder Agreement governs the debit card and prevails over this agreement on conflicts
The Venmo Debit Card is issued by The Bancorp Bank, N.A., and its use is governed by the bank's Venmo Mastercard Cardholder Agreement as well as this agreement, plus the Venmo Card Digital Wallet Terms if you add the card to a digital wallet. Where this agreement and the Cardholder Agreement conflict, the Cardholder Agreement governs the card (including a Teen User's use) and your relationship with the bank.
Supporting quotations
The Venmo Debit Card is issued by The Bancorp Bank, N.A., and your use of the card will be subject to The Bancorp Bank, N.A.’s
In the event of any inconsistency between this Agreement and the Venmo Mastercard Cardholder Agreement, the Venmo Mastercard Cardholder Agreement shall govern your use (and any use by a Teen User) of the Venmo Debit Card and your relationship with The Bancorp Bank, N.A. to the extent of such conflict.
Not stated here
The Cardholder Agreement and Digital Wallet Terms are linked but not supplied.
Sharing & Disclosure · Permission or license
PayPal and The Bancorp Bank share your account and personal information for the debit card
Applying for, using or authorizing use of the Venmo Debit Card authorizes PayPal and The Bancorp Bank to share your Venmo account and personal information with each other as needed for card services. PayPal may use card program information from the bank for customer service, servicing your account or card, investigating claims, legal compliance and as its Privacy Policy otherwise permits. Additional data-sharing terms in the Cardholder Agreement also apply.
Supporting quotations
you authorize us and The Bancorp Bank, N.A. to share your Venmo account and personal information with one another as necessary to provide Venmo Debit Card related services
You further authorize us to use Venmo Debit Card program related information provided by The Bancorp Bank, N.A. to provide customer service, service your Venmo account and/or Venmo Debit Card, investigate and act on Venmo account and/or Venmo Debit Card related claims, as necessary to comply with applicable law, and as otherwise permitted by our Privacy Policy.
you will also be subject to additional data sharing terms and conditions as provided for in the Venmo Mastercard Cardholder Agreement
Not stated here
The Privacy Policy and Cardholder Agreement data-sharing terms were not supplied.
Account & Service Control · Permission or license
Debit card features can change without notice; violations can end all Venmo services
PayPal may add, change, suspend or eliminate debit card features at any time, with or without notice, subject to law. It may terminate your or a Teen User's access to any or all Venmo services, including the card, if either of you violates the Cardholder Agreement or any agreement with PayPal. Closing your Venmo account cancels any affiliated debit card.
Supporting quotations
We may add, change, suspend or eliminate any or all Venmo Debit Card related features and services at any time, with or without notice, subject to applicable law.
We may terminate your access and/or access of any Teen User to any or all Venmo services, including the Venmo Debit Card, in the event you or a Teen User violate the Venmo Mastercard Cardholder Agreement or any agreement in force between you and us.
If your Venmo account is closed for any reason, any affiliated Venmo Debit Card will be canceled.
Charges & Financial Obligations · Context
The Teen Debit Card is issued to the teen as your authorized user and reaches only Teen Account funds
You may be offered a Teen Account with a linked Teen Debit Card. Applying authorizes The Bancorp Bank, N.A. to issue the card to the Teen User as an authorized user. The card can access only the Teen Account's funds, not other money in your Venmo account. Its use is governed by the Venmo Mastercard Cardholder Agreement and this agreement, plus the Digital Wallet Terms if added to a wallet and the Refer a Friend Terms if you or the teen refer a friend.
Supporting quotations
You may be offered the opportunity to open a Teen Account for a Teen User and apply for a Venmo Debit Card linked to the Teen Account (the “Teen Debit Card”).
By applying for the Teen Debit Card, you authorize The Bancorp Bank, N.A. to issue the Teen Debit Card to the Teen User as an authorized user.
The Teen Debit Card may be used to access the funds held in the Teen Account and not any other funds in your Venmo account.
Not stated here
The Cardholder Agreement, Digital Wallet Terms and Refer a Friend Terms are linked but not supplied.
Account & Service Control · Restriction or exception
You own and are liable for every Teen Account and Teen Debit Card you open
You are the owner of, and responsible for, all Teen Accounts and Teen Debit Cards you open and authorize, and all Teen Account funds belong to you, not the Teen User. You are responsible and liable for all activity of the Teen Account, the Teen User and the card (including in a digital wallet), and by creating a Teen Account you authorize the Teen User to transact on your behalf, subject to the agreement's fees, limits and conditions.
Supporting quotations
You are the owner of and responsible for all Teen Accounts and Teen Debit Cards that you open and authorize. All funds held in a Teen Account are owned by you, not the Teen User.
As the owner of any Teen Account, you are responsible and liable for any and all activity of the Teen Account, Teen Users, and the Teen Debit Card
By creating a Teen Account, you authorize the Teen User to complete transactions using the Teen Account (including any associated Teen Debit Card) on your behalf
Account & Service Control · Restriction or exception
Up to five Teen Accounts; only a parent or legal guardian; teens 13-17 at opening
You can link up to five Teen Accounts for different Teen Users at a time, subject to PayPal's discretion and eligibility. You must be the Teen User's parent or legal guardian. Teen Users must be 13 to 17 when the Teen Account is opened and may keep using it after turning 18. Each Teen User may have only one Teen Account.
Supporting quotations
You can create and link up to five Teen Accounts for different Teen Users at any given time, subject to our discretion and you and your Teen User meeting eligibility requirements.
You must be the parent or legal guardian of the Teen User for whom you are creating a Teen Account.
Teen Users must be between 13 and 17 years old at the time of opening the Teen Account, and may continue to use the Teen Account after they turn 18 years old.
A Teen User can only have one Teen Account.
Data Access & Collection · Permission or license
Opening a Teen Account involves collecting your ID details and the teen's personal data
Your account must be in good standing to create a Teen Account. PayPal may ask for your name, date of birth, last four SSN digits and address, and for the Teen User's name, date of birth, mailing address, phone number and email. You authorize collection and use of the Teen User's data to set up the Teen Account and provide Venmo services to you and the teen.
Supporting quotations
To create a Teen Account, your Venmo account must be in good standing.
We may ask you for information to help verify your identity, including your name, date of birth, the last four digits of your Social Security number, and your address.
We may also ask for information about the Teen User including name, date of birth, mailing address, phone number, and email address.
You authorize the collection and use of the Teen User data to establish the Teen Account and provide the Venmo services to you and the Teen User.
Charges & Financial Obligations · Procedure
Teen Accounts are funded from your account or by Direct Deposit
You can send money from your Venmo account to a linked Teen Account. Teen Accounts may also be eligible for Direct Deposit, subject to the Direct Deposit restrictions (for example, no government benefits or tax refunds).
Supporting quotations
Setting up a Teen Account
You can use your Venmo Account to send funds to the balance of a linked Teen Account.
Teen Accounts may also be eligible to enroll in and receive funds by Direct Deposit, subject to the restrictions in the Direct Deposit section.
Account & Service Control · Context
Teens can log in with their phone number even if you never invite them
You will be prompted to invite the Teen User to use the app with their own login. Even without your invitation, a Teen User can log in through their phone number and then send and receive personal payments and link payment methods such as a debit card, credit card or U.S. bank account to the Teen Account.
Supporting quotations
As the owner of any Teen Account, you will be prompted to invite the Teen User to download and use the Venmo app with the Teen Account under their own login and password.
Even if you do not send the invite, Teen Users can use the Venmo app with the Teen Account by logging in through their phone number
Charges & Financial Obligations · Restriction or exception
You cannot move Teen Account money to yourself directly; the teen must send it or you request it
Although you own Teen Account funds, you cannot transfer them from the Teen Account to your personal account balance. The Teen User can send you money, or you can request money from the Teen Account through Pay and Request. (Closing a Teen Account moves its balance to your personal account, subject to holds or limitations.)
Supporting quotations
You cannot use your personal account to transfer funds from the Teen Account balance to your personal account balance.
Instead, the Teen User may send you money from the Teen Account through the Venmo app or you may request money from the Teen Account using the Pay and Request feature.
If you close a Teen Account, we will transfer any funds in the Teen Account balance to your personal account, subject to any holds or limitations.
Account & Service Control · Context
What Teen Users can do: spend, use ATMs, pay friends, buy things, add and withdraw money
You receive a Teen Debit Card the Teen User can use to spend the Teen Account balance or withdraw cash at eligible ATMs, subject to ATM fees and withdrawal limits. In the app the Teen User can view the balance, request money, send and receive personal payments, buy goods and services, link payment methods, add money, and withdraw to a linked bank account or debit card, subject to fees on the Fees page.
Supporting quotations
Actions Your Teen User Can Take
You will receive a Teen Debit Card that your Teen User can use to spend the balance in the associated Teen Account or to withdraw cash at eligible Automated Teller Machines (“ATMs”), subject to any ATM fees and applicable withdrawal limits.
Additionally, Teen Users can use the Venmo app to view the Teen Account balance, request money, send and receive personal payments, and purchase goods and services.
Not stated here
ATM fees, withdrawal limits and transfer fees are on linked pages not supplied.
Account & Service Control · Permission or license
One teen per Teen Account, and restrictions spread between your account and Teen Accounts
Teen Accounts are subject to this agreement and all limits, including personal payment limits. Only one Teen User may use each Teen Account and sharing it is not allowed. If PayPal restricts, suspends or limits a Teen Account, it may also restrict your personal account and other linked Teen Accounts; and if your personal account is restricted, it may restrict any or all associated Teen Accounts.
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Teen Account Limitations and Restrictions
There can be only one Teen User per Teen Account, and sharing a Teen Account with other users is not permitted.
If we restrict, suspend, or otherwise limit a Teen Account, we reserve the right to also restrict your personal account and any other linked Teen Accounts. Similarly, if your personal account is restricted we may restrict any or all associated Teen Accounts.
Account & Service Control · Restriction or exception
Teen Accounts: no sales income, profiles or crypto, blocked merchant categories, closable at will
Teen Accounts cannot receive goods-and-services payments, create business or charity profiles, or buy, sell, hold or transfer cryptocurrency. They are blocked from certain merchants or merchant categories, and PayPal may add restrictions or close Teen Accounts in its sole discretion.
Supporting quotations
Teen Accounts cannot receive payments for goods and services, create a business profile or charity profile, and they cannot be used to buy, sell, hold, or transfer cryptocurrencies.
Teen Accounts will also be restricted from transacting with certain merchants and/or merchant categories, and we reserve the right to add further restrictions to, or close, Teen Accounts in our sole discretion.
Account & Service Control · User right or choice
Parents can monitor Teen Account activity, change its privacy, lock the card, or close it
You can view and monitor the Teen Account balance and transactions in your app and access its statements. Teen Account payments and friends lists are private by default, but you can change the Teen Account's privacy settings. You can lock or unlock the Teen Debit Card in the app and contact Venmo to close a Teen Account.
Supporting quotations
Your Responsibilities and Actions You Can Take
You can view and monitor the Teen Account balance and transaction activity from your Venmo app. You will also have access to account statements for Teen Accounts.
Payments made by Teen Accounts and Friends Lists of Teen Accounts will be set to private by default, as described in Sharing Transactions, but you can change the Teen Account’s privacy settings.
Through the Venmo app, you can lock or unlock a Teen Debit Card. You can also contact us to close a Teen Account.
Account & Service Control · User right or choice
Closing a Teen Account sends its balance to your personal account, subject to holds
You can lock or unlock a Teen Debit Card in the app and contact Venmo to close a Teen Account. On closure, PayPal transfers any Teen Account balance to your personal account, subject to holds or limitations.
Supporting quotations
If you close a Teen Account, we will transfer any funds in the Teen Account balance to your personal account, subject to any holds or limitations.
Account & Service Control · Restriction or exception
Teen transactions count as yours, including fees on the teen's linked cards, but fraud can still be disputed
You are liable for all Teen Account, Teen User and Teen Debit Card activity, including digital-wallet use. By opening a Teen Account you agree the Teen User may use any payment method linked to it and that you are responsible for related fees, including bank overdraft or card cash-advance fees. You authorize everything the Teen User does as if you did it yourself. This does not affect your right to dispute fraudulent transactions.
Supporting quotations
including use of the Teen Debit Card within a digital wallet in accordance with the
you are responsible for any fees incurred in connection with a linked payment method (including overdraft or cash advance fees charged by the applicable bank or card issuer)
you authorize all transactions, approvals, purchases and other activity conducted by a Teen User as if such transactions were made directly by you
This does not affect your ability, or right, to dispute fraudulent transactions.
Qualifications & exceptions
Your ability and right to dispute fraudulent transactions is preserved.
Account & Service Control · Restriction or exception
You answer for your teen's violations and for anyone the teen lets use the account
If the Teen User violates the agreement, you are responsible for the violation. If the Teen User lets someone else use the Teen Account or Teen Debit Card, you are responsible for that person's transactions and actions, even ones beyond the authority given.
Supporting quotations
If your Teen User violates this user agreement, you are responsible for the violation.
you agree that you are responsible for the transactions and actions by that third person (including those that exceed the authority granted to the third person)
Retention & Deletion · Company commitment
Teen Accounts are not for children under 13; such data is deleted on discovery
You must give an accurate date of birth for each Teen User and keep addresses current. Teen Accounts are not intended for children under 13. If PayPal actually learns it collected personal information from a child under 13, it will promptly delete it unless legally required to keep it, and you can contact PayPal if you believe such information was collected by mistake.
Supporting quotations
You are responsible for providing an accurate date of birth for any Teen User and keeping any addresses up to date.
The Teen Account is not intended for children under the age of 13.
If we obtain actual knowledge that we have collected personal information from a child under the age of 13, we will promptly delete it, unless we are legally obligated to retain such data.
Qualifications & exceptions
Deletion is triggered by actual knowledge and does not apply where PayPal is legally obligated to retain the data.
Account & Service Control · Procedure
Parents report problems and handle all claims for Teen Accounts; teens cannot
You must notify PayPal of suspected Unauthorized Transactions, problems or errors on a Teen Account and must file and respond to claims and disputes for it, such as Purchase Protection claims. The Teen User cannot access, file or respond to claims or disputes in the app. Refunds owed on Teen Account activity are credited to the Teen Account.
Supporting quotations
Disputes, Claims, Refunds
You are responsible for notifying us of any suspected Unauthorized Transactions, problems, or errors on a Teen Account, as described in the sections below.
The Teen User will not have access to or be able to file or respond to claims or disputes in the Venmo app.
If we owe a refund in connection with activity on a Teen Account, we will credit the refund to the Teen Account.
Charges & Financial Obligations · Permission or license
Money owed on a Teen Account can be taken from your personal balance and restrict your accounts
If PayPal is owed money for a Teen Account, it first tries the Teen Account balance, then takes the rest plus fees from your personal account balance. If both are short, your personal account goes negative, your Teen Accounts are blocked from sending money (except to your personal account) until it is resolved, and PayPal may take actions under Amounts Owed to Us, including limiting your personal account.
Supporting quotations
If the Teen Account balance does not cover the payment amount due, plus any fees, payment will be taken from your personal account balance.
If the balances do not cover the amount due, your personal account will have a negative balance and we will restrict your Teen Accounts from sending money, except into your personal account, until your negative balance is resolved.
We also reserve the right to take the actions described under Amounts Owed to Us, including limiting your personal account until the negative balance is resolved.
Account & Service Control · User right or choice
At 18 a teen may convert the Teen Account into their own account, if eligible and approved
When a Teen User turns 18 they may take ownership of the Teen Account and convert it to a standalone personal account in their name (a Graduated Account). To graduate, the Teen Account must have been open at least one year, be in good standing and have no unresolved disputes; PayPal may approve or deny in its sole discretion, and the teen must verify identity and accept the applicable agreements.
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Transitioning from a Teen Account to a Graduated Account
When a Teen User turns 18 years old, they’ll have the option to take ownership of the Teen Account and transition it to a standalone personal account established in their name (a “Graduated Account”).
the Teen Account must have been open for at least one year, be in good standing, and have no unresolved disputes
Graduation is subject to our approval, which may be granted or denied in our sole discretion.
Qualifications & exceptions
Graduation requires one year open, good standing, no unresolved disputes, identity verification, and PayPal's discretionary approval.
Account & Service Control · Restriction or exception
After graduation the parent stops owning the account but still answers for earlier transactions
A Graduated Account is no longer linked to the parent's or guardian's account, and the parent is no longer owner of or liable for it. The parent remains responsible for pre-Graduation Teen Account transactions, including filing and responding to claims and disputes on them (such as Purchase Protection or error claims), with related credits and debits made to the parent's personal account.
Supporting quotations
The Graduated Account will no longer be linked to their parent or legal guardian’s personal account, and the parent or legal guardian will not own or be liable for the activities of the Graduated Account.
However, the parent or legal guardian will remain responsible for transactions that occurred on the Teen Account prior to Graduation
Credits or debits related to these claims or disputes will be made to the parent or legal guardian’s personal account.
Account & Service Control · Permission or license
At graduation the balance, linked methods and history pass to the teen without further parental action
At Graduation, any Teen Account balance (which until then is owned by the parent) moves to the Graduated Account, which keeps the Teen Account's linked payment methods, Direct Deposit numbers, and pre-Graduation transaction history and statements. By creating and keeping a Teen Account you agree that once the Teen User turns 18 they may graduate without any further action from you, and you consent in advance to these transfers and to the continued visibility of prior history.
Supporting quotations
At Graduation any funds in the Teen Account balance will transfer to the new Graduated Account.
The Graduated Account will keep the payment methods that were linked to the Teen Account and the Direct Deposit feature (including the same account and routing number) subject to applicable laws, rules, and regulations.
The Graduated Account will also have access to Teen Account transaction history and account statements from before Graduation.
By creating and maintaining a Teen Account, you agree that once a Teen User turns 18 years old, they may transition the Teen Account to a Graduated Account without any further action from you.
You also authorize and consent to the transfer of any remaining funds in the Teen Account balance to the Graduated Account
Charges & Financial Obligations · Procedure
The Teen Debit Card closes at graduation; a new card needs new verification
On Graduation PayPal closes the Teen Debit Card. The graduate must complete identity verification and accept the applicable terms to get a new Venmo Debit Card for the Graduated Account, and there may be a gap between the old card closing and the new one arriving.
Supporting quotations
Upon Graduation, we will close the Teen User’s Teen Debit Card.
There may be a delay between closing the Teen Debit Card and receiving the Venmo Debit Card linked to the Graduated Account.
Sharing & Disclosure · Permission or license
Linked payment methods and transaction history also pass to the graduate
Your advance consent at graduation covers more than the balance: you authorize the transfer of the Teen Account's linked payment methods to the Graduated Account for its owner's use, and the graduate's continued visibility of the Teen Account's earlier transaction history. A payment method you linked for the teen could therefore remain usable by the graduate.
Supporting quotations
the transfer of any linked payment methods in the Teen Account to the Graduated Account to be used by the owner of the Graduated Account, and to the continued visibility of the Teen Account’s prior transaction history by the owner of the Graduated Account
Charges & Financial Obligations · Restriction or exception
Venmo Credit Card: offered to account owners with accounts open 30+ days in good standing
You may be offered the chance to apply in the app for a Venmo Visa Signature Credit Card or Venmo Visa Credit Card. To be eligible you must own the Venmo account, and the account must have been open at least 30 days before applying and be in good standing. An approved card is linked to your Venmo account. The card is issued by Synchrony Bank and governed by the applicable Venmo Credit Card Account Agreement.
Supporting quotations
In order to be eligible for the offer and to apply for a Venmo Credit Card, you must be the owner of the Venmo account, and the Venmo account must have been open for at least 30 days prior to application and be in good standing.
If your application is approved, your Venmo Credit Card will be linked to your Venmo account.
The Venmo Credit Card is issued by Synchrony Bank and your use of the card account will be subject to terms of the Venmo Visa Signature® Credit Card Account Agreement or the Venmo Visa® Credit Card Account Agreement, as applicable
Not stated here
The Venmo Credit Card Account Agreements are not supplied.
Sharing & Disclosure · Permission or license
PayPal and Synchrony Bank share your account and personal information for the credit card
Applying for and using the Venmo Credit Card authorizes PayPal and Synchrony Bank to share your Venmo account and personal information with each other as needed for card services. PayPal may use card program information from Synchrony for customer service, servicing your account or card, investigating claims, legal compliance and as its Privacy Policy allows. Synchrony's Privacy Policy for the card and the Card Account Agreement add further data-sharing terms.
Supporting quotations
By applying for and using the Venmo Credit Card, you authorize us and Synchrony Bank to share your Venmo account and personal information with one another as necessary to provide Venmo Credit Card related services.
you will also be subject to additional data sharing terms and conditions as provided for in the Synchrony Bank Privacy Policy for Venmo Visa® Credit Card and the Venmo Credit Card Account Agreement
Not stated here
Synchrony's privacy policy and the Card Account Agreement were not supplied.
Charges & Financial Obligations · Restriction or exception
Paying a Venmo user with the Venmo Credit Card is a card purchase but not a Purchase Protection purchase
When you send money to another Venmo user with the Venmo Credit Card, the card agreement treats it as a purchase. Under this user agreement, however, such transactions are not purchases for any purpose, including Venmo Purchase Protection eligibility.
Supporting quotations
When the Venmo Credit Card is used to send money to another Venmo user through your Venmo account, the transaction will be treated as a purchase in accordance with the terms of the Venmo Credit Card Account Agreement.
However, these transactions are not considered purchases under the terms of this user agreement for any purpose, including, but not limited to, eligibility for the Venmo Purchase Protection Program.
Charges & Financial Obligations · User right or choice
Personal accounts can pay and be paid by friends' PayPal accounts, including abroad; always private
You can use a personal Venmo account to send money to or receive it from friends and family with eligible personal PayPal accounts, including eligible non-U.S. accounts. Availability, including who can find and pay whom, depends on both parties' settings and applicable law. Venmo-PayPal transactions are always private and that setting cannot be changed. Teen Accounts cannot send to or receive from PayPal accounts.
Supporting quotations
You can use your personal Venmo account to send money to or receive money from friends and family with eligible personal PayPal accounts, including eligible non-U.S. PayPal accounts.
Transactions between PayPal and Venmo accounts are always set to private, and the privacy setting can’t be changed.
Teen accounts are not eligible to send money to or receive money from PayPal accounts.
Charges & Financial Obligations · Procedure
Payments to PayPal users go in USD and may be converted; international sends carry a disclosed fee
Payments you send to PayPal accounts, including non-U.S. ones, are sent in U.S. dollars. By default the recipient receives them in their preferred currency, though you may be able to choose another eligible currency; payments to Venmo accounts are always received in USD. Exchange rates are covered in the Currency Conversions section. The fee for sending to an eligible non-U.S. PayPal account is on the Fees page and is disclosed in advance each time you start a transaction.
Supporting quotations
Payments you send—including those to non-U.S. PayPal accounts—will be sent in U.S. Dollars (USD).
By default, the recipient will receive the payment in their preferred currency, but you may be able to choose a different eligible currency for them to receive.
Applicable fees will be disclosed to you in advance each time you initiate sending a transaction.
Not stated here
The international sending fee amount is on the linked Fees page, which was not supplied.
Charges & Financial Obligations · Company practice
Currency conversions use PayPal's rate, which includes a spread PayPal keeps
When Venmo converts currency (for example, a payment to a non-U.S. PayPal account received in another currency), it uses its transaction exchange rate, which is adjusted regularly and includes a currency conversion spread that PayPal applies to a base rate and keeps. The rate, including the spread, is disclosed before you send. If you pay by credit card, your issuer may also charge a cash-advance fee.
Supporting quotations
How we convert currency
The transaction exchange rate is adjusted regularly and includes a
Our transaction exchange rate (which includes a currency conversion spread) will be disclosed to you in advance before you send money.
If you use your credit card as the payment method when sending money, you may also be charged a cash-advance fee by your card issuer.
Charges & Financial Obligations · Company practice
Holds can delay conversion so a different rate applies; conversions may be limited
A hold or limitation may delay a currency conversion until it is released, so a different exchange rate may apply than without the hold, which may be better or worse for you. PayPal may, at its discretion, limit how much you can convert or how many conversions you make.
Supporting quotations
Holds and limitations may delay currency conversion until the hold or limitation is released.
In these cases, the exchange rate may be more or less favorable to you.
We may, at our discretion, impose limits on the amount of money you can convert or the number of conversions you can perform.
Charges & Financial Obligations · User right or choice
Card-funded payments: Venmo converts by default, but you may be able to have your card issuer convert
When a payment funded by a debit or credit card needs conversion, you consent to Venmo converting it instead of your card issuer. You may have the right to have your issuer convert instead, if applicable for that issuer and network; choices may be offered per card and per automatic payment agreement. If your issuer converts, it sets the rate and any fees. Venmo always converts when your balance or a linked bank account funds the payment. For Venmo Debit Card transactions Mastercard converts, except with authorized merchants, where Venmo converts.
Supporting quotations
Currency conversion choices
you consent to and authorize Venmo to convert the currency in place of your debit or credit card issuer
You may have the right to have your card issuer perform the currency conversion, if applicable, for that card issuer and network.
If your card issuer converts the currency, your card issuer will determine the currency conversion rate and what fees they may charge.
Venmo will always perform currency conversion for transactions where your balance or linked bank account is the payment method.
For Venmo Debit Card transactions, Mastercard will perform the currency conversion, except for Venmo Debit Card transactions with an authorized merchant, for which Venmo will perform the currency conversion.
Qualifications & exceptions
The issuer-conversion option exists only where applicable for that card issuer and network.
Charges & Financial Obligations · Context
Visa+ lets verified personal accounts receive money from other digital wallets, under supplemental terms
Visa+ is a Visa, Inc. service that PayPal offers through Venmo for receiving money into your Venmo balance from eligible Visa+-enabled digital wallets. You need an eligible personal account and a Venmo balance, your identifying information must be verified, and you must sign up and create a Visa+ Payname. The Visa+ Terms supplement this agreement and control for Visa+ to the extent of any conflict.
Supporting quotations
Visa+ allows you to use your Venmo account to receive money from eligible Visa+ enabled digital wallets.
You must have an eligible Venmo personal account and a Venmo balance to use Visa+.
To receive money through Visa+, we must verify the required identifying information you provide to us, and you must sign up for Visa+ through the Venmo website or app and create a Visa+ payname (“Payname”).
If any conflict exists between these Visa+ Terms and the user agreement or any other terms and agreements between you and PayPal, these Visa+ Terms shall control with respect to Visa+, but only to the extent of the conflict.
Not stated here
This passage describes Visa+ as a way to receive money, while later Visa+ passages also mention transactions sent from your Payname and processing before money goes to your recipient's wallet; the source does not say whether sending is available.
Charges & Financial Obligations · Restriction or exception
Paynames must not be deceptive, and Visa+ payments cannot be canceled or reversed by you
You must create a Payname to use Visa+; it may not be affiliated with another person or be deceptive or misleading. Senders pay you by your Payname and may need your phone number or other information to verify it. You cannot cancel or reverse payments sent via Visa+.
Supporting quotations
Paynames
You may not create a Payname for Venmo that is affiliated with another person or that is otherwise deceptive or misleading.
The sender may need your phone number or other information about you in order to verify your Payname or complete the transaction.
You cannot cancel or reverse payments sent via Visa+.
Charges & Financial Obligations · Restriction or exception
Visa+ is for personal, U.S.-dollar use within the U.S. only
Visa+ may be used only to receive money for personal purposes, not for commercial or business purposes or in ways that violate the agreement, and only to receive U.S. dollars within the United States and its territories.
Supporting quotations
Restriction on Use of Visa+
Visa+ may only be used to receive money for personal purposes and cannot be used for commercial or business purposes, or in any manner that would violate this user agreement.
Visa+ may only be used to receive U.S. dollars within the United States and its territories.
Charges & Financial Obligations · Company practice
Visa+ transfers may be delayed for review and later canceled or reversed
PayPal, Visa or either party's wallet provider may delay Visa+ transactions for compliance, fraud or risk review, and processing may take up to 30 minutes. These reviews can result in money you received being canceled or reversed.
Supporting quotations
Transaction Reviews & Processing
Transactions conducted through Visa+ may be delayed for compliance, fraud or risk review purposes by us, Visa and/or the sender’s or recipient’s Visa+ wallet provider.
These reviews and processing may also result in money or transactions you received being canceled or reversed.
Legal Rights & Agreement Rules · Restriction or exception
Venmo is not responsible for other Visa+ wallet providers; disputes go through the Help Center
Visa+ transactions are initiated or completed outside Venmo by other wallet providers, and Venmo is not responsible for their acts, errors, policies or procedures. Disputes or complaints about a Visa+ transaction are submitted through Venmo's Help Center. You get a receipt for each Visa+ transaction, and received Visa+ transactions appear on your account statements.
Supporting quotations
Customer Service & Disputes
Venmo is not responsible for the acts, errors, policies, or procedures of third-party Visa+ wallet providers.
Receipts & Statements
You will receive a receipt for each Visa+ transaction conducted using your Visa+ Payname on Venmo and Visa+ transactions received using your Venmo account will be included on your Venmo account statements.
Account & Service Control · Permission or license
PayPal can suspend or end Visa+ access on notice with no liability; you can deactivate anytime
PayPal may discontinue, modify or condition Visa+ and your Payname, and except where law requires otherwise may block, restrict, suspend or terminate your Visa+ use at any time upon notice, including for breaches of the Visa+ Terms or other agreements, suspected fraud, or suspension or closure of your Venmo account. You agree PayPal is not liable to you or anyone for doing so. You may deactivate your Payname and Visa+ in the app or website, and transactions already started will be completed.
Supporting quotations
Suspension & Cancellation
Except as otherwise required by applicable law, we may block, restrict, suspend, or terminate your use of your Payname for Venmo and access to Visa+ through the Venmo service at any time upon notice.
You agree that we will not be liable to you or any third-party for any block, suspension, cancellation, or termination of your use of your Payname for Venmo or access to Visa+.
You may deactivate your Payname for Venmo and your use of Visa+ on Venmo through the app or website. If you do so, we will complete any transactions initiated or in process prior to deactivation.
Charges & Financial Obligations · Permission or license
Stash Rewards cash back programs can be changed or ended at any time
Venmo Stash Rewards runs two cash back programs, Bundle cash back and Offers. Using or enrolling means you agree to their terms. PayPal may suspend, update or terminate the programs at any time at its discretion, and may suspend or end your participation if it identifies fraud connected to it.
Supporting quotations
Venmo Stash Rewards operates two cash back programs (Bundle cash back and Offers) that allow you to earn cash back rewards on qualifying purchases as described below.
We reserve the right to suspend, update, or terminate these programs at any time at our discretion.
If we identify fraudulent activity in connection with your participation in either of these programs, we reserve the right to suspend or terminate your ability to participate.
Charges & Financial Obligations · Context
Bundle cash back: enrolled personal and Teen Accounts earn at selected merchants
Bundle cash back lets enrolled personal accounts and Teen Accounts in good standing earn cash back on purchases with a group of eligible Bundle merchants; some offers require selecting or activating merchants or preferences. Eligibility, merchants and reward structures may change. PayPal may suspend or end any enrolled account's participation in its sole discretion, and business and charity profiles are excluded.
Supporting quotations
Bundle cash back
Bundle cash back allows you and your Teen Users to earn cash back on purchases with a group of eligible merchants (collectively, “Bundle merchants”) when enrolled in the program.
Eligibility criteria, Bundle merchants, and reward structures may change from time to time.
We reserve the right to suspend or terminate any enrolled account’s ability to participate in our sole discretion. Bundle cash back is not available for Venmo business profiles or charity profiles.
Charges & Financial Obligations · Restriction or exception
Bundle cash back excludes cash-back portions and returns, and can be clawed back
Only valid transactions where a Bundle merchant is the merchant of record qualify. In-store cash withdrawal or cash back portions are excluded. Returned or refunded items earn nothing, partial returns reduce the reward, and if you already got cash back on a refunded purchase PayPal may debit it or withhold future rewards to offset it.
Supporting quotations
A Bundle merchant must be the merchant of record for a transaction to be eligible for cash back rewards.
If an enrolled account performs an in-store cash withdrawal or cash back transaction with the Bundle merchant, that portion of the transaction will be excluded from the amount eligible for cash back rewards.
we reserve the right to debit any related cash back rewards the enrolled account has already received or withhold future cash back rewards to offset that amount
Charges & Financial Obligations · Company practice
Bundle cash back tiers: 1%, 2% after $250 monthly spend, 5% after $1,500, capped at $100 a month
Cash back is calculated at the rate in effect when a qualifying purchase is authorized. Tier 1 pays 1% at Bundle merchants after enrollment; Tier 2 pays 2% if you spend at least $250 in a month of Monthly Qualifying Spend with your Venmo account or Venmo Debit Card (Teen Card for Teen Users); Tier 3 pays 5% at $1,500. Total cash back is capped at $100 per calendar month, counted separately for a Teen Account and the parent's account; once reached, no more is earned until the next month.
Supporting quotations
Cash back is calculated at the rate applicable on the date the qualifying purchase is authorized, as set forth below and subject to the monthly reward cap (defined below):
Tier 1 – 1% cash back: Enrolled accounts will earn 1% cash back on qualifying transactions made at Bundle merchants after enrollment in Bundle cash back.
Tier 2 – 2% cash back: Enrolled accounts will earn 2% cash back on qualifying transactions made at Bundle merchants if they spend at least $250 in a month
Tier 3 – 5% cash back: Enrolled accounts will earn 5% cash back on transactions made at Bundle merchants if they spend at least $1,500 in a month
Monthly Reward Cap: Total cash back earned within a month is subject to a $100 cap each month .
Qualifications & exceptions
All tiers are subject to the $100 monthly reward cap.
Charges & Financial Obligations · Restriction or exception
Monthly Qualifying Spend excludes cash, gambling, P2P transfers, crypto and refunds
Monthly Qualifying Spend is the total of eligible purchases posted in a calendar month that PayPal determines in its discretion qualify. Teen Accounts and the parent's personal account are counted separately. Refunded transactions do not count, and ineligible examples include cash advances, ATM or cash-equivalent transactions; gambling, betting, lottery or gaming; wire, money or peer-to-peer transfers; purchases of cryptocurrency, money orders, foreign currency or other quasi-cash; and transactions with financial institutions the network marks as excluded. The list is introduced as examples.
Supporting quotations
Monthly Qualifying Spend is the total amount of eligible purchase transactions that are posted to your account during a calendar month that we determine in our discretion qualify for purposes of calculating your Cash back Tier.
Spend thresholds for Teen Accounts and the associated parent or guardian’s personal accounts are calculated separately for purposes of calculating Monthly Qualifying Spend.
Cash advances, ATM withdrawals, or cash-equivalent transactions;
Gambling, betting, lottery, or gaming transactions;
Wire transfers, money transfers, or peer-to-peer transfer transactions
Purchases of cryptocurrency, money orders, foreign currency, or other quasi-cash instruments; and
Transactions with banks, financial institutions, or other financial service providers identified as excluded transactions by the payment network.
Charges & Financial Obligations · Restriction or exception
PayPal is not responsible if a merchant's category code misclassifies your purchase
Whether a transaction counts is decided from merchant and network information such as merchant category codes. PayPal does not control those classifications and is not responsible for incorrect ones, and it may change the ineligible categories from time to time.
Supporting quotations
We do not control how merchants or transactions are classified and are not responsible for incorrect classifications. We may modify the categories of ineligible transactions from time to time.
Charges & Financial Obligations · Company practice
A higher cash back tier lasts the rest of the month plus the next month
Reaching a higher tier gives the higher rate for the rest of the current month and all of the next calendar month. For example, spending over $250 by January 15 gives 2% for the rest of January and all of February; if you then spend less than $250 in February, you drop to 1% on March 1. Months start at midnight Pacific Standard Time on the first day.
Supporting quotations
When the Monthly Qualifying Spend qualifies an enrolled account for a higher Cash back Tier, that enrolled account will receive the higher cash back rate for the remainder of the current month plus the following calendar month.
For purposes of this program, a calendar month begins at midnight Pacific Standard Time on the first day of a month.
Charges & Financial Obligations · Restriction or exception
The $100 monthly cash back cap is counted separately for each Teen Account and the parent
The $100 monthly Bundle cash back cap applies separately to a Teen Account and to the parent's or guardian's personal account. After the cap is reached, no more cash back is earned until the first day of the next calendar month (starting midnight Pacific Standard Time).
Supporting quotations
The monthly reward cap is calculated separately for a Teen Account and the associated parent or guardian’s personal account
Once the monthly cap is reached, no additional cash back rewards will be earned until the first day of the next calendar month.
Charges & Financial Obligations · Company practice
Cash back is credited within 90 days of purchase completion, only if the account is in good standing
Bundle cash back and Offers rewards are credited to the personal or Teen Account that made the qualifying purchase within 90 days after the purchase is complete; completion can lag authorization (often for rental cars and hotels). The account must be in good standing on the date the reward is applied, or it may not be credited.
Supporting quotations
Cash back earned with the Bundle cash back program will be credited to the Venmo personal account or Teen Account that made a valid Bundle cash back transaction with a Bundle merchant within 90 days of when an eligible purchase is complete.
An enrolled account must be in good standing on the date the cash back is applied to their Venmo account.
Cash back rewards will be credited to the Venmo personal account or Teen Account that redeemed the Offer within 90 days of when a qualifying purchase is complete.
You must have an account in good standing on the date the reward is applied to your Venmo account.
Qualifications & exceptions
Rewards apply only if the account is in good standing on the date they are applied.
Account & Service Control · Company commitment
Inactive accounts may be unenrolled from Bundle cash back after three months, with notice
If an enrolled account has no Bundle merchant transactions for three months or longer, PayPal may unenroll it from Bundle cash back, and will notify you before unenrolling your personal or Teen Account.
Supporting quotations
If an enrolled account is inactive, meaning the enrolled account has no transactions with a Bundle cash back merchant for three months or longer, we may unenroll that account from the program.
We will notify you before we unenroll your inactive personal account or Teen Account from the Bundle cash back program.
Charges & Financial Obligations · Procedure
Offers: automatic enrollment, but each time-limited Offer must be activated and can change anytime
Offers are time-limited cash back deals with specific merchants. Eligible personal accounts and Teen Accounts in good standing are enrolled automatically, but each Offer must be activated in the app before it can be redeemed. Offers depend on availability and may be canceled or modified at any time; PayPal may suspend or end your participation in its sole discretion; business and charity profiles are excluded.
Supporting quotations
Offers
Offers are time-limited cash back offers through Venmo Stash Rewards for specific participating merchants (“Offers”). Offers are redeemable only after each Offer is activated within the Venmo app.
We reserve the right to suspend or terminate your (or a Teen User’s) ability to participate in our sole discretion. Offers are not available for Venmo business profiles or charity profiles.
All eligible users to whom one or both of the Venmo Stash Rewards Programs are available are automatically enrolled in the Offers program.
Offers are subject to availability and may be cancelled or modified at any time.
Charges & Financial Obligations · Restriction or exception
An activated Offer usually covers only your first purchase with that merchant
An Offer applies only where the listed merchant is the merchant of record. Unless its own terms say otherwise, reward eligibility applies only to the first transaction with that merchant after activation. Each Offer's in-app terms set minimum purchase, reward rate or amount, maximum reward, expiration and eligible payment methods. Cash-back or cash-withdrawal portions are excluded, returns and refunds reduce or cancel the reward, and PayPal may debit rewards already paid or withhold future rewards to offset refunds.
Supporting quotations
Offers are only valid for transactions where the merchant listed in the Offer is the merchant of record.
When you activate an Offer, reward eligibility will only apply to the first transaction with that merchant following activation unless otherwise specified in the supplementary terms and conditions of the Offer.
Supplementary terms and conditions, such as minimum purchase amounts, cash back percentage or amount, maximum rewards, offer expiration date, and eligible payment methods, will be outlined in each Offer in the Venmo app.
we reserve the right to debit any related cash back rewards you have already received or withhold future cash back rewards to offset that amount
Sharing & Disclosure · User right or choice
New accounts' payments may be public by default; you can change privacy per payment or in settings
You decide who can see your Venmo payments and purchases, but payments by new Venmo accounts may be set to public by default. You can change privacy for individual payments or in the Privacy section of your settings. More detail is on a linked help page.
Supporting quotations
Payments made by new Venmo accounts may be set to public by default.
You can change your privacy settings for individual payments or in the Privacy section of your Venmo account settings.
For more information about privacy settings and how they work, please review
Qualifications & exceptions
The public default applies to payments made by new accounts unless you change the setting.
Not stated here
The linked Payment Activity & Privacy help page was not supplied.
Sharing & Disclosure · Company practice
Teen payments and friends lists are private by default, and parents see every teen transaction
Teen Account payments default to private: unless settings change, only the sender, the parent who created the Teen Account, the recipient, and (if the recipient is a Teen Account) that teen's parent can see them. Parents can view all their linked Teen Accounts' transactions regardless of privacy setting. A Teen User's friends list is also private by default (visible only to the teen and the parent), and teens do not appear in other users' friends lists by default.
Supporting quotations
Payments made by Teen Accounts will be set to private by default.
a payment sent by a Teen Account will only be visible to the sender, the user that created the sender’s Teen Account, and the recipient of the payment
Users who create Teen Accounts will be able to view all transactions of their linked Teen Accounts, regardless of the transaction’s privacy setting.
only the Teen User and the user that created the Teen Account can view the Teen User’s friends list
A Teen User will also not be visible in the friends lists of other Venmo users by default.
Sharing & Disclosure · User right or choice
Only the parent can change a Teen Account's privacy settings
The user who created a Teen Account can view or change its default privacy settings or the privacy of individual teen payments (in the app under Me, the Teen account profile, Overview, Manage settings under Privacy). Teen Users can see but cannot change their privacy settings.
Supporting quotations
Users that created a Teen Account can view or change the default privacy settings or change the privacy setting of a payment made by that Teen Account on an individual basis.
Teen Users can view the Teen Account privacy settings but cannot change the privacy settings.
Charges & Financial Obligations · Restriction or exception
Purchase Protection covers only Qualifying Payments, never ordinary personal payments or payments to Teen Accounts
The agreement stresses in capitals that Purchase Protection does not apply to payments to personal accounts not marked as for goods and services, or to payments to Teen Accounts. Qualifying Payments must be made from a Venmo account and are limited to Venmo Debit Card and Teen Debit Card purchases, purchases from authorized merchants, and Pay and Request payments sent to business profiles or marked as for goods and services. Senders (you or a Teen User) and recipients (you) of Qualifying Payments may be eligible.
Supporting quotations
IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL ACCOUNTS THAT ARE NOT IDENTIFIED AS FOR GOODS AND SERVICES OR PAYMENTS TO TEEN ACCOUNTS.
Payments must be made from a Venmo account and are limited to the following types of transactions (“Qualifying Payments”):
Venmo Debit Card and Teen Debit Card purchases
Purchases of goods and services from authorized merchants
Payments sent using the Pay and Request feature in your Venmo account that are sent to business profiles or that are identified as for goods and services
Charges & Financial Obligations · User right or choice
Buyers may get a full refund plus original shipping; sellers may keep the sale amount
For a Qualifying Payment, Purchase Protection may entitle the buyer (you or a Teen User) to a refund of the full purchase price plus original shipping costs, and entitles a seller receiving one to keep the full purchase amount less PayPal's fees. If you and any Teen User follow the program terms there is no limit on the number of eligible payments, and the transaction details page shows whether a transaction may be eligible.
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When you or a Teen User makes a Qualifying Payment, the Venmo Purchase Protection Program may entitle you (or the Teen User, as applicable) to a refund of the full purchase price of the item plus the original shipping costs paid, if any.
When you’re a seller who receives a Qualifying Payment into your Venmo account, the Venmo Purchase Protection Program entitles you to retain the full purchase amount (less any fees we charged) from a sale.
If you and any Teen User abide by the terms of the Venmo Purchase Protection Program, there is no limit on the number of payments eligible for the Venmo Purchase Protection Program.
Qualifications & exceptions
Buyer refunds are possible ("may"), not guaranteed, and depend on eligibility determinations.
Legal Rights & Agreement Rules · Permission or license
Venmo decides claims in its sole discretion; decisions are final but appealable and can be reversed
PayPal decides in its sole discretion whether a claim is eligible, based on the eligibility rules, information provided during resolution, or anything else it considers relevant. The original decision is final, but you may be able to appeal if you have new or compelling information not available before or believe the process erred. Venmo may also change its decision, in its sole discretion, based on information obtained later.
Supporting quotations
We determine, in our sole discretion, whether the claim is eligible for the Venmo Purchase Protection Program.
Our original determination is considered final, but you may be able to file an appeal of the decision with us if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process.
Venmo reserves the right, in its sole discretion, to change its original decision based on information obtained after the claim was originally decided.
Qualifications & exceptions
Appeal is possible only with new or compelling information or a claimed process error.
Charges & Financial Obligations · Restriction or exception
Buyers may have to return the item and pay their own return shipping
As a buyer (or Teen User) with a Qualifying Payment, you may be required to return the item to the seller or another party PayPal specifies as part of resolving your claim, and Purchase Protection does not refund the return shipping costs you pay.
Supporting quotations
When you or a Teen User is a buyer who makes a Qualifying Payment:
You or a Teen User may be required to return the item to the seller or other party we specify as part of the resolution of your claim.
The Venmo Purchase Protection Program does not entitle you or a Teen User to a refund for the return shipping costs that you or a Teen User may incur.
Charges & Financial Obligations · Context
Purchase Protection covers items not received or significantly not as described, not unauthorized use
For buyers, Purchase Protection may apply to two problems with an eligible purchase: the item was not received (Item Not Received), or it is not what was ordered (Significantly Not as Described). A claim that a transaction was not authorized is a different process, handled under Protection from Unauthorized Transactions.
Supporting quotations
The Venmo Purchase Protection Program may apply when you or a Teen User is a buyer and encounter these specific problems with an eligible purchase:
You or a Teen User didn’t receive your item (referred to as an “Item Not Received” claim), or
You or a Teen User received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).
If you believe that a transaction made through your Venmo account was not authorized by you (or a Teen User), this type of claim is different from the Venmo Purchase Protection Program
Charges & Financial Obligations · Restriction or exception
No Item Not Received refund for in-person pickup or when the seller proves delivery
An Item Not Received claim is not eligible for a refund if you or a Teen User collected the item in person or had it collected for you, including by using the Venmo Debit Card, Teen Debit Card or Venmo account in a physical store, except for in-person business profile or goods-and-services transactions; or if the seller has provided proof of delivery. If the seller shows evidence of delivery, Venmo may decide for the seller even if you say you did not receive the goods.
Supporting quotations
Buyer Item Not Received claims
When you or a Teen User is a buyer, an Item Not Received claim for a Qualifying Payment will not be eligible for a refund if:
You or a Teen User collect the item in person, or arrange for it to be collected on your behalf, including if you use your Venmo Debit Card, Teen Debit Card, or your Venmo account in a physical store, except for in-person business profile or goods and services transactions or
The seller has provided proof of delivery.
If the seller presents evidence that they delivered the goods to you or a Teen User, Venmo may find in favor of the seller for an Item Not Received claim even if you or a Teen User claim you did not receive the goods.
Qualifications & exceptions
In-person business profile or goods-and-services transactions are excepted from the in-person pickup exclusion.
Charges & Financial Obligations · User right or choice
What counts as Significantly Not as Described
A Significantly Not as Described claim may be eligible if the item is materially different from the seller's description; you got a completely different item; its condition was misrepresented (e.g., sold as new but used); it was advertised as authentic but is counterfeit; it is missing major undisclosed parts or features; you did not receive all items purchased; it was damaged in shipment; or it is unusable as received and this was not disclosed.
Supporting quotations
Buyer Significantly Not as Described claims
When you or a Teen User is a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if:
The item is materially different from the seller’s description of it.
You or a Teen User received a completely different item.
The condition of the item was misrepresented.
The item was advertised as authentic but is not authentic (i.e., counterfeit).
The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
You or a Teen User purchased a certain number of items but didn’t receive them all.
The item was damaged during shipment.
The item is unusable in its received state and was not disclosed as such.
Charges & Financial Obligations · Restriction or exception
Buyer's remorse and accurately described defects are not Significantly Not as Described
A Significantly Not as Described claim may not be eligible if the seller correctly described the defect; the item was properly described but you or a Teen User no longer wanted it; it was properly described but did not meet expectations; or it has minor scratches and was described as used.
Supporting quotations
A Significantly Not as Described claim for a Qualifying Payment may not be eligible if:
The defect in the item was correctly described by the seller in its description of the item.
The item was properly described but you or a Teen User didn't want it after you received it.
The item was properly described but did not meet expectations.
The item has minor scratches and was described as “used."
Charges & Financial Obligations · Restriction or exception
Buyer claims need good standing, a prior try with the seller, timely replies, and filing within 180 days
To be eligible as a buyer (or for a Teen User's purchase), all of these must be met: your account is in good standing; you first tried to resolve the issue with the seller; you answer PayPal's documentation requests within the time requested; you open a dispute within 180 days of the purchase date and follow the dispute process; and you or the Teen User have not already recovered the money from another source, such as a bank or card issuer dispute.
Supporting quotations
to be eligible for the Venmo Purchase Protection Program the following requirements must be met:
You have a Venmo account in good standing.
You have previously attempted to resolve the issue directly with the seller.
You respond to our request for documentation and other information within the time requested.
You open a dispute with us within 180 days of the date you made the purchase, then follow our dispute resolution process.
You or a Teen User have not received a recovery related to such purchase from another source, for example from a dispute filed with your bank or credit card issuer.
Charges & Financial Obligations · User right or choice
Seller protection may cover unauthorized-use, item-not-received, chargeback and bank reversal claims
If you sell through a business profile or receive a payment marked for goods and services, Purchase Protection may let you keep the full sale amount. For sellers it may apply when a buyer claims an Unauthorized Transaction that occurred in an environment hosted by Venmo, or claims Item Not Received, and also when a payment is reversed by a successful credit card chargeback or by the buyer's bank. The transaction details page shows possible eligibility. The section also points sellers to a description of buyer-side processes "in the above section".
Supporting quotations
When you’re a seller who receives a Qualifying Payment:
When it applies, the Venmo Purchase Protection Program may entitle you to retain the full purchase amount from a sale.
When you’re a seller, the Venmo Purchase Protection Program may apply when a buyer claims that:
They did not authorize, or benefit from, funds sent from their Venmo account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by Venmo; or
They did not receive the item from you (referred to as an “Item Not Received” claim).
The Venmo Purchase Protection Program may also apply when a transaction is reversed because of a successful credit card chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.
you should also be familiar with the Impact of various purchase protection processes on buyers, described in the above section
Qualifications & exceptions
Unauthorized Transaction protection covers only transactions occurring in an environment hosted by Venmo.
Significantly Not as Described claims are not listed as covered for sellers.
Not stated here
The referenced "Impact of various purchase protection processes on buyers" section is not a heading in the supplied source, so its intended target is unconfirmed.
Charges & Financial Obligations · Restriction or exception
Seller basics: physical goods shipped to the buyer's address, or paid in-person deliveries
All Basic Requirements must be met. The item must be a physical, shippable good (except intangible goods meeting their own rules); in-person deliveries in your physical store can qualify if the buyer paid in person to your business profile or marked the payment for goods and services. You must ship to the buyer's provided address, and if the item is later redirected elsewhere the sale is ineligible, so Venmo recommends not using buyer-arranged shipping. In-person deliveries skip the shipping rule but you must provide alternative delivery evidence and any requested documents. You must answer Venmo's information requests on time or the transaction may be ineligible.
Supporting quotations
Basic Requirements for Sellers
all of the following requirements must be met (”Basic Requirements”), as well as any applicable additional requirements:
The item sold to a buyer must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements.
If you originally ship the item to the shipping address provided by the buyer but the item is later redirected to a different address, the transaction will not be eligible for the Venmo Purchase Protection Program.
you agree to provide Venmo with alternative evidence of delivery or any additional documentation or information relating to the transaction that we may request
If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible for the Venmo Purchase Protection Program.
Charges & Financial Obligations · Restriction or exception
Sellers must ship within 7 days (or the stated pre-order time), prove shipment, and show the protected label
Pre-ordered or made-to-order goods must ship within the timeframe in your listing; otherwise, unless the buyer agrees in writing, all items must ship within 7 days after payment. You must provide valid proof of shipment or delivery, and the payment must be marked eligible (such as "Purchase Protected") on the transaction details page. For an Unauthorized Transaction claim, proof must show the item was shipped or provided no later than two days after Venmo notified you of the dispute or reversal (e.g., notice on September 1 requires shipment by September 3).
Supporting quotations
Unless otherwise agreed by the buyer in writing, you must ship all items within 7 days after receipt of payment.
You provide us with valid proof of shipment or delivery.
The payment must be marked as eligible (for example, “Purchase Protected” or “eligible purchases protected”) on the transaction details page.
you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after Venmo notified you of the dispute or reversal
Charges & Financial Obligations · Restriction or exception
For Item Not Received claims, sellers need proof of delivery, not just shipment
To be protected against an Item Not Received claim, a seller must meet the Basic Requirements plus: for a card-funded transaction charged back with the issuer, the payment must be marked "Purchase Protected" or "eligible purchases protected"; and you must provide proof of delivery as defined in the agreement.
Supporting quotations
Item Not Received additional requirements for Sellers
you must meet both the Basic Requirements and the additional requirements listed below:
Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “Purchase Protected” or “eligible purchases protected” on the transaction details page.
You must provide proof of delivery as described below.
Charges & Financial Obligations · Restriction or exception
Intangible goods are protected only if Venmo marked them eligible and you prove delivery
Sales of intangible goods and services can be protected only if they meet the Basic Requirements and also: Venmo marked the transaction "Purchase Protected" or "eligible purchases protected" or otherwise told you in writing it is eligible; and you delivered the item and provide proof of shipment or delivery for intangible goods.
Supporting quotations
For the sale of intangible goods and services to be eligible for the Venmo Purchase Protection Program, the sale must meet the Basic Requirements and the following additional requirements:
Venmo marked the intangible good transaction as ”Purchase Protected” or “eligible purchases protected” in the transaction details page or otherwise provided notice to you of eligibility in writing.
Delivered the item and provide Proof of shipment or delivery for Intangible Goods.
Charges & Financial Obligations · Procedure
Proof of shipment for physical goods: carrier record with ship date and matching address
For physical goods, proof of shipment means online or physical documentation from a shipping company that includes the shipment date, a recipient address matching the shipping address on the transaction details page, and a recipient address showing at least city/state, city/country or zip/postal code (or international equivalent).
Supporting quotations
Physical Goods
Proof of shipment
The following is required as proof of shipment for physical goods:
Online or physical documentation from a shipping company that includes:
Date of shipment
An address for the recipient that matches the shipping address on the transaction details page
An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).
Charges & Financial Obligations · Procedure
Proof of delivery for physical goods: 'delivered' status, matching address, signature above $750
For physical goods, proof of delivery means shipping-company documentation with the delivery date and 'delivered' status, a recipient address matching the transaction's shipping address and showing at least city/state, city/country or zip/postal code, and, when the full payment including shipping and taxes exceeds $750, online signature confirmation viewable on the carrier's site. The agreement warns that carrier and service choice matters: if your carrier cannot show 'delivered' at the correct address, your Purchase Protection claim may be denied.
Supporting quotations
Proof of Delivery
The following is required as proof of delivery for physical goods:
Online or physical documentation from a shipping company that includes:
Date of delivery and ‘delivered’ status
An address for the recipient that matches the shipping address on the transaction details page
An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).
Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds $750.
Please ensure that your carrier can provide ‘delivered’ status at the correct address, or your Venmo Purchase Protection Program claim may be denied.
Qualifications & exceptions
Signature confirmation is required only when the full payment amount, including shipping and taxes, exceeds $750.
Charges & Financial Obligations · Procedure
Proof for intangible goods: a system record showing it was sent to, or accessed by, the buyer
For intangible or digital goods, proof of shipment or delivery means compelling evidence that the item was delivered or the order fulfilled, which could include a system of record showing the send date and that the item was either sent electronically to the recipient (including their email, IP or similar address, where applicable) or received or accessed by the recipient.
Supporting quotations
Intangible Goods
The following is required as proof of shipment or delivery for intangible goods:
For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled.
Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or
Received or accessed by the recipient.
Charges & Financial Obligations · Procedure
QR code sales may require alternative evidence of delivery
For QR code transactions, proof of shipment or delivery may require you to provide alternative evidence of delivery or other documentation or information about the transaction that Venmo requests.
Supporting quotations
QR Code Transactions
The following is required as proof of shipment or proof of delivery for QR Code transactions:
For QR code transactions, you may be required to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction.
Charges & Financial Obligations · Restriction or exception
Buyers get no protection for custom-made or picked-up items (SNAD) or for items bought to resell
For buyers, Purchase Protection excludes Significantly Not as Described claims for wholly or partly custom-made items or items picked up in person (except in-person Venmo QR code transactions), and excludes items intended for resale, whether a single item or several.
Supporting quotations
Ineligible items and transactions under the Venmo Purchase Protection Program
The following items or transactions are not eligible for the Venmo Purchase Protection Program:
When you or a Teen User is a buyer making a Qualifying Payment:
Significantly Not As Described claims for wholly or partly custom-made items or items picked up in person, except for in-person Venmo QR code transactions.
Items intended for resale, including single item transactions or transactions that include multiple items.
Qualifications & exceptions
In-person Venmo QR code transactions are excepted from the picked-up-in-person exclusion.
Charges & Financial Obligations · Restriction or exception
Sellers get no protection against SNAD claims or for items shipped after Venmo said not to
For sellers, Purchase Protection does not cover Significantly Not as Described claims, whether filed with Venmo or with the buyer's card issuer, or items sent after Venmo advised you not to release them to the buyer.
Supporting quotations
When you’re a seller receiving a Qualifying Payment:
Significantly Not as Described claims filed either with Venmo or the buyer’s card issuer.
Items sent after Venmo advised you not to release the item to the buyer.
Charges & Financial Obligations · Restriction or exception
Excluded for everyone: personal payments, real estate, investments, businesses, vehicles, donations, prohibited items
For both buyers and sellers, Purchase Protection excludes: personal payments, including payments marked as between friends, payments to Teen Accounts, and any non-Qualifying Payments; real estate; financial products or investments; buying or investing in a business; vehicles such as cars, motorcycles, RVs, aircraft and boats (personally portable recreational light vehicles like bicycles and hoverboards are not excluded); donations, including to charity profiles and crowdfunding or crowdlending payments; anything Venmo decides in its sole discretion is prohibited by the agreement or Acceptable Use Policy, even if first marked "Purchase Protected"; and, for Item Not Received claims, items the buyer collects in person or has collected (including in a seller's store), except in-person Venmo QR code transactions.
Supporting quotations
When you or a Teen User is a buyer or you are a seller:
Personal payments, including payments marked as between friends on the transaction details page, payments sent to a Teen Account, and any payments made using a Venmo account including a Teen Account, that are not Qualifying Payments.
Real estate, including residential property.
Financial products or investments of any kind.
Businesses (buying or investing in a business).
except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards
Donations, including payments to Venmo charity profiles, payments on crowdfunding platforms as well as payments made on crowdlending platforms.
Anything Venmo determines, in its sole discretion, is prohibited by this user agreement and/or the Acceptable Use Policy, even if the transaction is initially marked as “Purchase Protected” on the transaction details page.
For Item Not Received claims, items which the buyer collects in person or arranges to be collected on their behalf, including items bought in a seller’s store location, except for in-person Venmo QR code transactions.
Qualifications & exceptions
A "Purchase Protected" label does not prevent Venmo from later treating a transaction as prohibited and excluded.
Charges & Financial Obligations · Restriction or exception
Also excluded: machinery, crypto and NFTs, gold, government payments, gift cards, gambling, bill pay, direct debits
Purchase Protection also excludes, for buyers and sellers: industrial manufacturing machinery; cryptocurrency, NFTs and other digital assets; payments for gold in physical or exchange-traded form; payments to state-run bodies (other than state-owned enterprises), government agencies or those acting for them; cash-equivalent payments, including gift cards and prepaid cards; gambling, gaming or other entry-fee-and-prize activities; payments to any bill payment service; and direct debit payment transactions.
Supporting quotations
When you or a Teen User is a buyer or you are a seller:
Industrial machinery used in manufacturing.
Cryptocurrency, non-fungible tokens (NFTs), and other digital assets.
Payments made in respect of gold (whether in physical form or exchange-traded form)
Payments to a state-run body (except for state-owned enterprises), government agencies, or third parties acting on behalf of state-run bodies or government agencies
Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards.
Gambling, gaming and/or any other activities with an entry fee and a prize.
Payments sent to any bill payment service.
Direct debit payment transactions.
Charges & Financial Obligations · Procedure
Filing a buyer claim: open within 180 days through support, then answer document requests
If you cannot resolve an issue with the seller, you can file a Purchase Protection claim by following set steps, or it may be denied. For a Teen Account purchase you must file on the teen's behalf; the Teen User cannot file or respond. Step 1: open a dispute within 180 days of purchase by phone at (855) 812-4430, the contact form, or in-app chat, including the transaction date, amount, seller name and an explanation. Step 2: respond on time to requests for documents, which may include receipts, third-party evaluations or police reports.
Supporting quotations
For Qualifying Payments made by a Teen Account, you must file the Venmo Purchase Protection Claim on behalf of the Teen Account.
If you do not follow these steps your claim may be denied:
Step 1: Open a dispute within 180 days of the date the purchase was made using our support channels
We may require you to provide receipts, third party evaluations, police reports or other documents that we specify.
Charges & Financial Obligations · Procedure
SNAD claimants may have to ship the item back at their own cost with proof of delivery
Step 3: for a Significantly Not as Described claim, PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a specified third party, and to provide proof of delivery. Here proof of delivery means, for transactions under $750, online confirmation showing at least city/state or zip, delivery date and the shipping company; and for transactions of $750 or more, signature confirmation of delivery.
Supporting quotations
we may require you, at your expense, to ship the item back to the seller, to us or to a third party (which we will specify) and to provide proof of delivery
Proof of delivery means:
For transactions that total less than $750 U.S. dollars, confirmation that can be viewed online and includes the delivery address showing at least city/state or zip code, delivery date, and the identity of the shipping company you used.
For transactions that total $750 U.S. dollars or more, you must provide signature confirmation of delivery.
Qualifications & exceptions
For return shipments the signature threshold is $750 or more, while the seller proof-of-delivery table requires signatures only above $750.
Legal Rights & Agreement Rules · Permission or license
Venmo decides disputes in its sole discretion and may close them automatically; sellers must respond on time
Step 4: PayPal makes a decision, which can include automatically closing any dispute or claim, in its sole discretion based on the coverage and eligibility rules, information provided during the process, or other information it deems relevant. Sellers who receive Qualifying Payments must respond to documentation requests on time, or the transaction may lose eligibility.
Supporting quotations
Step 4: We will make a decision (including automatically closing any dispute or claim), in our sole discretion
If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible for the Venmo Purchase Protection Program.
Charges & Financial Obligations · User right or choice
Card chargebacks may give broader rights, but you must choose them or Venmo's process
If you or a Teen User paid an authorized merchant by debit or credit card through Venmo, you may be able to dispute with the card issuer, and those chargeback rights may be broader than Purchase Protection (for example, recovering for unsatisfactory items not covered as Significantly Not as Described). You must choose one route: you cannot pursue both at once or recover twice. If you also dispute with the card issuer, PayPal closes its claim (without affecting the issuer process), and after going to the issuer you cannot later claim with PayPal. You should first contact the seller under its return policy.
Supporting quotations
Dispute with us or your card issuer
Applicable card chargeback rights may be broader than those available under the Venmo Purchase Protection Program.
You can’t do both at the same time or seek a double recovery.
In addition, if you pursue a dispute with the card issuer, you cannot pursue a dispute/claim under the Venmo Purchase Protection Program with us later.
Before contacting the card issuer or filing a dispute with us under the Venmo Purchase Protection Program, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.
Qualifications & exceptions
Choosing the card issuer first forecloses a later Purchase Protection claim; parallel disputes cause PayPal to close its claim.
Charges & Financial Obligations · Company commitment
If Venmo's slow decision makes you miss the card deadline, Venmo covers the shortfall
If you dispute with PayPal first and lose, you can still try the card issuer afterward. If PayPal does not make a final decision until after the issuer's filing deadline and, because of that delay, you recover less than you would have from the issuer, PayPal will reimburse the remainder of your loss minus anything already recovered from the seller or issuer.
Supporting quotations
If you choose to dispute a transaction with us under the Venmo Purchase Protection Program and we decide against you, you can seek to pursue the dispute with the card issuer later.
we will reimburse you for the remainder of the loss (minus any amount you have already recovered from the seller or your card issuer)
Qualifications & exceptions
Reimbursement applies only to losses caused by PayPal's delay past the card issuer's deadline, net of other recoveries.
Charges & Financial Obligations · Company practice
Refunds of goods-and-services payments go to your Venmo account, not necessarily the original card
When you or a Teen User buy from a seller through Pay and Request (paying a business profile or marking the payment for goods and services) and it is refunded, the money goes back to your personal account or the Teen Account, and may not be refunded to the original payment method.
Supporting quotations
Refunds for Transactions
the money will be sent back to your personal account or, as applicable, the Teen Account
Money may not always be refunded to the payment method originally used.
Charges & Financial Obligations · Restriction or exception
Sellers owe the full amount plus fees when a sale payment is refunded or invalidated
If you receive a payment through a business profile or for selling goods and services and it is later refunded or invalidated for any reason, you are responsible for the full amount plus fees, including applicable chargeback fees. If you refund a transaction, PayPal keeps the fees you paid.
Supporting quotations
that payment is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback fees below)
If you refund a transaction, we'll retain the fees you paid as set out on our
Charges & Financial Obligations · Permission or license
A successful buyer claim is taken from the seller's profile, then linked methods, then collections
After a successful Purchase Protection claim, PayPal refunds the buyer by deducting the amount from the profile that received the payment. If that balance does not cover the amount plus fees, the profile goes negative and you owe PayPal; PayPal may charge any payment method linked to the profile, and if that is not enough you must immediately add funds or PayPal will take actions under Amounts Owed to Us.
Supporting quotations
The amount of the refund will be deducted from the profile that received the payment.
In that situation, we may use any of the payment methods linked to your profile to cover the amount due.
If the payment methods linked to your profile do not cover the amount due, you must immediately add funds to resolve the negative balance. If you don’t, we will take any or all actions as outlined under Amounts Owed to Us.
Charges & Financial Obligations · Permission or license
Payments can be invalidated and reversed for errors, failed funding, fraud, protection claims or violations
PayPal may invalidate and reverse payments for reasons including: it sent the payment to you in error; the funding transaction was declined or reversed; the payment was unauthorized or unfunded; a purchase qualifies for Purchase Protection (reversing funds from the seller to refund the buyer); or the payment was for activities violating this or another agreement. The list is not exhaustive ("among other reasons").
Supporting quotations
Payments that are invalidated and reversed
Payments may be invalidated and reversed by us if, among other reasons, we sent the payment to your Venmo account in error, the funding transaction is declined or reversed, the payment was unauthorized or unfunded
or if the payment was for activities that violated this user agreement or any other agreement with us
Charges & Financial Obligations · Permission or license
For an invalidated payment PayPal can recover from either the sender or the recipient
If you or a Teen User send or receive a payment later invalidated for any reason, you may owe PayPal the full amount plus fees, which it may recover from you, including from a Teen Account balance. PayPal may choose to recover from either the sender or the recipient, subject to law. For example, if a bank-funded payment you sent bounces for lack of funds or a dispute, you may be held liable; if you received that payment, it may be reversed from your account.
Supporting quotations
you may be liable to us for the full amount of the payment and we may recover the amount of the payment (plus any fees) from you (including from the balance of a Teen Account)
We may recover the amount of the payment from either the sender or the recipient of an invalidated payment in our discretion (subject to applicable law).
Qualifications & exceptions
Recovery from sender or recipient is at PayPal's discretion, subject to applicable law.
Charges & Financial Obligations · Permission or license
How PayPal collects on an invalidated payment: incoming money, top-up requests, collections, limits
To recover an invalidated payment, PayPal may apply any money sent to your account, ask you to add money and apply it, pursue collection efforts against you, take actions under Amounts Owed to Us, and limit or take other action on your account under Restricted Activities and Holds and Limitations.
Supporting quotations
When recovering the amount of an invalidated payment from you, we may apply any money sent to your Venmo account, request that you add money to your Venmo account for the payment amount and apply that money to amounts owed, and/or we may:
engage in collection efforts to recover such amounts from you;
take any or all action as outlined under Amounts Owed to Us; and
place a limitation or take other action on your Venmo account as outlined under Restricted Activities and Holds and Limitations.
Charges & Financial Obligations · Restriction or exception
You can be liable for bank or card reversals you disagree with; report unauthorized use to Venmo directly
If PayPal invalidates a payment because a card issuer or originating bank declined or reversed it, you may be liable even if you disagree with that bank's decision. If you believe a payment from your Venmo account was unauthorized, you must notify PayPal immediately, even if you or someone else is disputing it with the card issuer or bank; if you do not report it directly to PayPal, it may recover the reversed amount from you.
Supporting quotations
then you may be liable for the payment even if you disagree with the decision of the card issuer or originating bank to decline or reverse the payment
If you believe that a payment initiated with your Venmo account was not authorized, then you must notify us immediately, even if you (or someone else) disputes the transaction with the card issuer or originating bank.
If you fail to report the unauthorized activity directly to us, then we may recover the amount of the reversed payment from you, as described above.
Charges & Financial Obligations · Permission or license
Sellers may be charged a chargeback fee
If you receive a debit- or credit-funded payment in a business or charity profile or marked for goods and services, and the buyer charges it back with their card issuer, PayPal may charge you a chargeback fee.
Supporting quotations
Chargeback fees
If you receive a debit or credit funded payment in your business or charity profile or that is identified as for goods and services and the buyer pursues a chargeback for the transaction with their card issuer, we may assess a chargeback fee.
Not stated here
The chargeback fee amount is not stated in this agreement.
Legal Rights & Agreement Rules · Restriction or exception
Restricted activities: no breaches, illegal acts, IP infringement or unauthorized sales between personal accounts
In using Venmo or dealing with PayPal, other customers or third parties, you must not (and must make sure any Teen User does not): breach this agreement, the Acceptable Use Policy or any other agreement with PayPal; violate any law (such as financial services, consumer protection, unfair competition, anti-discrimination or false advertising laws); infringe copyright, patent, trademark, trade secret, publicity or privacy rights; or use a personal or Teen Account for goods-or-services transactions with other personal or Teen Accounts unless Venmo expressly authorizes it. The list continues in the following blocks.
Supporting quotations
Restricted Activities
you must not (and are responsible for ensuring any Teen User does not):
Breach this user agreement, the
Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising);
Infringe our or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
Use your personal account or a Teen Account to conduct transactions for goods or services with other personal accounts or Teen Accounts, except as expressly authorized by Venmo;
Not stated here
The Acceptable Use Policy and other linked agreements were not supplied.
Account & Service Control · Restriction or exception
Restricted: extra accounts, false information, refusing ID checks, double recovery, evading restrictions
You must not create or control more than one personal account without express authorization (for example by using another name, a temporary email or phone number, or falsified details); provide false, inaccurate or misleading information; refuse to cooperate in an investigation or confirm your identity or information; try to recover twice in a dispute from PayPal and the recipient, bank or card issuer; control an account linked to another Venmo or PayPal account that engaged in restricted activities; or circumvent PayPal's account decisions, such as opening new accounts while you owe money or are restricted, using others' information, or using someone else's account.
Supporting quotations
Create or control more than one personal account for yourself without our express authorization
Provide false, inaccurate or misleading information;
Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
Attempt to double dip during the course of a dispute by receiving or attempting to receive money from both us and the recipient of a payment, bank or card issuer for the same transaction;
Control an account that is linked to another Venmo or PayPal account that has engaged in any of these restricted activities;
attempting to open new or additional Venmo account(s) when you have amounts owed to us or when your Venmo account has been restricted, suspended or otherwise limited
Legal Rights & Agreement Rules · Restriction or exception
Restricted: harassment, defamation, threats and unsolicited or likely fraudulent payments
You must not act in a defamatory, trade libelous, threatening or harassing way; harass or threaten PayPal's employees, agents or other users; or send or receive what PayPal reasonably believes may be fraudulent money or payments for advertising, marketing or otherwise on an unsolicited and unauthorized basis.
Supporting quotations
Act in a manner that is defamatory, trade libelous, threatening or harassing;
Send or receive what we reasonably believe to be potentially fraudulent money or payments for advertising, marketing, or otherwise on an unsolicited and unauthorized basis;
Harass and/or threaten our employees, agents, or other users.
Charges & Financial Obligations · Restriction or exception
You must not use Venmo in ways that result or may result in complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties or losses to Venmo, PayPal, other customers, third parties or yourself; use it in ways PayPal or a card network reasonably believes abuse the card system or break network rules, or to earn credit card, debit card or bank rewards, points or miles; have any amounts owed to PayPal; give yourself or help others get a credit card cash advance; or use Venmo to test credit card behavior or make excessive or unexplainable transactions. Note that merely owing PayPal money, or causing a complaint, is itself listed as restricted activity.
Supporting quotations
Use the Venmo services in a manner that results in or may result in: (a) complaints. (b) disputes; claims, reversals, chargebacks, (c) fees, fines, penalties or other liability or losses to Venmo or PayPal, other customers, third parties or you;
or for the purpose of earning rewards, perks, miles, points, etc. with your credit card, debit card, or bank account
Have any amounts owed to us;
Provide yourself a cash advance from your credit card (or help others to do so);
Use the Venmo services to test credit card behaviors, or make excessive or unexplainable transactions;
Account & Service Control · Restriction or exception
Using Venmo from outside the U.S. is restricted, except the debit card
Accessing the Venmo services from outside the United States is a restricted activity, except for using the Venmo Debit Card.
Supporting quotations
Access the Venmo services from outside the United States, except for use of the Venmo Debit Card;
Security & Safeguards · Restriction or exception
Restricted: overloading or disrupting systems, malware, scraping, anonymizing proxies
You must not impose unreasonable or disproportionately large loads on Venmo's systems; facilitate viruses, malware or other harmful code; use an anonymizing proxy; use robots, spiders or manual processes to monitor or copy Venmo's websites without written permission, or bypass robot exclusion headers; interfere with or disrupt Venmo's systems or other users' use; or take actions that may cause PayPal to lose services from its internet providers, payment processors or other suppliers.
Supporting quotations
Take any action that imposes an unreasonable or disproportionately large load on our websites
Facilitate any viruses, trojan horses, malware, worms or other computer programming routines
Use an anonymizing proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our websites without our prior written permission; or use any device, software or routine to bypass our robot exclusion headers;
Interfere or disrupt or attempt to interfere with or disrupt our websites
Take any action that may cause us to lose any of the services from our Internet service providers, payment processors, or other suppliers or service providers;
Account & Service Control · Permission or license
For suspected restricted activity PayPal may close accounts, hold money up to 180 days, or sue
If PayPal believes you or a Teen User engaged in restricted activity, it may act at any time in its sole discretion, including: terminating the agreement, limiting, suspending or closing your Venmo and/or PayPal account (cancelling your debit card and limiting connected Teen Accounts) immediately and without penalty; refusing future service; limiting access, payments, sending or withdrawals; holding money in your account for up to 180 days if reasonably needed to protect against liability or if you or a Teen User violated the Acceptable Use Policy; suspending Purchase Protection or PayPal's buyer and seller protection eligibility; updating inaccurate information; and taking legal action. These actions can reach your PayPal account, not only Venmo.
Supporting quotations
Actions We May Take if You Engage in Any Restricted Activities
If we believe that you or a Teen User has engaged in any restricted activities, we may take a number of actions to protect ourselves, our customers and others at any time in our sole discretion.
Terminate this user agreement, limit your Venmo and/or PayPal account, and/or close or suspend your Venmo and/or PayPal account
Refuse to provide the Venmo or PayPal services to you or a Teen User in the future;
restricting your or a Teen User’s ability to send money or make withdrawals
Hold money in your Venmo account for up to 180 days if reasonably needed to protect against the risk of liability or if you or any Teen User has have violated our
Suspend your or a Teen User’s eligibility for the Venmo Purchase Protection Program and/or PayPal’s Purchase Protection or Seller Protection Programs;
Update inaccurate information provided to us;
Take legal action against you; or
Qualifications & exceptions
Actions are triggered by PayPal's belief that restricted activity occurred; the list is non-exhaustive.
Legal Rights & Agreement Rules · Restriction or exception
Acceptable Use Policy violations make you liable for PayPal's damages, and PayPal may sue
Among the actions PayPal may take for restricted activity is legal action against you. If you or a Teen User violated the Acceptable Use Policy, you are also responsible for damages to PayPal caused by that violation.
Supporting quotations
Take legal action against you; or
then you’re also responsible for damages to us caused by your or a Teen User’s violation of this policy
Not stated here
The Acceptable Use Policy is linked but not supplied.
Account & Service Control · Company commitment
If PayPal closes your account you get notice and your unrestricted money, but stay liable
If PayPal closes your Venmo account or ends your or a Teen User's use of the services for any reason, it will notify you and make any unrestricted money in or sent to your account available for withdrawal. You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by PayPal, customers or third parties arising from your breach or your or a Teen User's use of Venmo; for example, a bounced bank-funded payment you sent or a disputed payment you received.
Supporting quotations
we’ll provide you with notice of our actions and make any unrestricted money held in your Venmo account or that has been sent to you available for withdrawal
You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by us, any customer, or a third party caused by or arising out of your breach of this agreement, and/or your or a Teen User’s use of the Venmo services.
Qualifications & exceptions
Only unrestricted money is made available; held or limited funds may remain unavailable.
Account & Service Control · Permission or license
Holds and limitations rest on confidential risk criteria PayPal need not disclose
To protect Venmo and its network, Venmo may in its sole discretion take account-level or transaction-level actions, including holds on your account, business or charity profile and Teen Accounts. Decisions may rest on confidential criteria and proprietary fraud and risk modeling; PayPal may be barred by regulators from disclosing some information and has no obligation to disclose its risk or security procedures to you.
Supporting quotations
What are holds and limitations?
A hold may be placed on your Venmo account, including any associated business or charity profile and/or any and all associated Teen Accounts.
Our decision about holds and limitations may be based on confidential criteria that are essential to our management of risk and the protection of Venmo, our customers and/or service providers.
We have no obligation to disclose the details of our risk management or security procedures to you.
Charges & Financial Obligations · Company practice
Held money is unavailable to both sides; disputed payments may be held until decided
A hold can be at transaction or account level; when a transaction is held, neither sender nor recipient can use the money. Venmo considers factors like account tenure, activity and past disputes. If a payment to you or your Teen User is challenged as one that should be invalidated or reversed, PayPal may hold funds in your account to cover it; if it decides not to reverse, it lifts the hold, and if it decides to reverse, it removes the funds.
Supporting quotations
Holds
When Venmo places a temporary hold on a transaction, the money is not available to either the sender or the recipient.
Venmo reviews many factors before placing a hold on a transaction, including: account tenure, transaction activity, and past disputes.
Holds based on disputed transactions
we may place a temporary hold on the funds in your Venmo account to cover the amount that could be reversed
If we determine the transaction should not be reversed, we’ll lift the temporary hold. If we determine the transaction should be reversed, we’ll remove the funds from your Venmo account.
Charges & Financial Obligations · Permission or license
Risk-based holds can last up to 180 days, based on internal and third-party information
PayPal may hold transactions involving your account if, in its sole discretion, it believes there may be high risk associated with you, a Teen User, your account or transactions, or if needed for state or federal regulatory compliance. It uses internal and third-party information. Risk-based holds can last up to 180 days from the transaction date; earlier release is at PayPal's sole discretion.
Supporting quotations
Holds based on Venmo’s risk decisions
We may place a hold on transactions involving your Venmo account if, in our sole discretion, we believe that there may be a high level of risk associated with you, a Teen User, your Venmo account, or your (or a Teen User's) transactions or that placing such a hold is necessary to comply with state or federal regulatory requirements.
including information available to us from both internal sources and third parties
Risk-based holds may remain in place for up to 180 days from the date the transaction was made. We may release the hold earlier under certain circumstances, but any earlier release is at our sole discretion.
Account & Service Control · Permission or license
Account limitations for suspected misuse, fraud alerts, legal compliance or rule breaches
PayPal may limit your account when it notices restricted, unusual or suspicious activity, and to gather information needed to keep it open. Reasons include suspected use without your knowledge, another institution reporting unauthorized use of your linked payment method, legal compliance, or a reasonable belief that you or your Teen User breached the agreement, the Acceptable Use Policy or the Content Standards. You must resolve the issues, usually by providing requested information, before a limitation is lifted; if PayPal reasonably believes risk remains afterward, it may still act to protect against reversals, fees, fines, penalties, legal or regulatory risk and other liability.
Supporting quotations
Account Limitations
Limitations may be placed on your Venmo account to help protect Venmo and Venmo users when we notice restricted activities or activity that appears to us as unusual or suspicious.
There are several reasons why your Venmo account could be limited, including:
If we suspect someone could be using your Venmo account without your knowledge, we’ll limit it for your protection and look into the unusual activity.
If another financial institution alerts us that someone has used one of your linked payment methods without permission.
In order to comply with the law.
If we reasonably believe you or your Teen User has violated or breached this agreement or the
However, if we reasonably believe a risk still exists after you have provided us that information, we may take action to protect us, our users, a third party, or you from reversals, fees, fines, penalties, legal and/or regulatory risks and any other liability.
Legal Rights & Agreement Rules · Permission or license
Court orders and garnishments can freeze or release your funds, with no duty to contest and no 180-day limit
If PayPal is notified of a court order or legal process (including garnishment) affecting you or a Teen User, or believes law or regulation requires it, it may hold payments, hold or limit your account, or release the funds, deciding in its sole discretion which action is required. PayPal has no obligation to contest or appeal any court order or legal process involving you. Holds or limitations imposed for legal reasons may last longer than 180 days.
Supporting quotations
we may be required to take certain actions, including holding payments to/from your Venmo account, placing a hold or limitation on your Venmo account, or releasing the funds
We do not have an obligation to contest or appeal any court order or legal process involving you, a Teen User, or your Venmo account.
the hold or limitation may remain in place longer than 180 days
Security & Safeguards · Procedure
Check your statements and transaction notices to catch unauthorized activity
To protect yourself, you should regularly log in and review your account statement and any Teen Account statement. PayPal notifies you of each transaction by email to your primary address and/or a feed story, depending on your preferences, and you should review those notices to make sure each transaction was authorized and correct.
Supporting quotations
you should regularly log into your Venmo account and review your Venmo account statement, including any Teen Account statement
We will notify you of each transaction by sending an email to your primary email address on file and/or creating a story in your feed, depending on your preferences.
Charges & Financial Obligations · Company commitment
PayPal covers the full amount of unauthorized activity if you cooperate, except card transactions
PayPal says it will protect you from unauthorized activity and cover the full amount when this protection applies, as long as you cooperate and follow the stated procedures. It applies to all Venmo services except the Venmo Debit Card, Teen Debit Card and Venmo Credit Card, whose unauthorized-transaction and error procedures are in their own cardholder and account agreements. The reporting rules that follow can still limit recovery, for example for statement errors not reported within 60 days.
Supporting quotations
We will protect you from unauthorized activity in your Venmo account.
The following terms and conditions apply with respect to all Venmo services, other than those associated with the Venmo Debit Card, Teen Debit Card, or Venmo Credit Card.
When the below protection applies, we will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below.
If you do not tell us within 60 days after we provided the statement to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
Qualifications & exceptions
Coverage depends on cooperation and following the reporting procedures, which include the 60-day statement rule.
Card transactions are governed by the separate card agreements.
Not stated here
The Venmo Mastercard Cardholder Agreement and Venmo Visa Credit Card Account Agreement are not supplied.
Security & Safeguards · Context
An Unauthorized Transaction is money sent without your authorization and without benefit to you
An Unauthorized Transaction occurs when money is sent from your Venmo account that you or a Teen User did not authorize and that did not benefit you or the Teen User, such as a payment sent by someone who stole your password and logged in.
Supporting quotations
What is an Unauthorized Transaction
An “Unauthorized Transaction” occurs when money is sent from your Venmo account that you or a Teen User did not authorize and that did not benefit you or a Teen User.
Security & Safeguards · Restriction or exception
Sharing your login makes you responsible if that person goes beyond what you allowed
Not Unauthorized Transactions: if you or a Teen User give someone your login and they exceed the authority you gave, you are responsible for those transactions unless you previously told PayPal you no longer authorize transfers by that person. Payment invalidations and reversals under Refunds, Reversals and Chargebacks are also not Unauthorized Transactions.
Supporting quotations
What is not considered an Unauthorized Transaction
The following are NOT considered Unauthorized Transactions:
You are responsible for transactions made in this situation unless you have previously notified us that you no longer authorize transfers by that individual.
Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks.
Security & Safeguards · Procedure
Report lost logins or unauthorized transfers at once, or you could lose all the money in your account
If you think your or your Teen User's login was lost or stolen, contact Venmo customer service immediately, call 855-812-4430, or write to PayPal's Venmo Error Resolution Department in Omaha. Tell PayPal at once about an electronic transfer made without permission or a lost, stolen or deactivated Venmo-activated phone; the agreement warns you could lose all the money in your account. You must report Teen Account issues yourself.
Supporting quotations
Reporting an Unauthorized Transaction
immediately or call: 855-812-4430 or write: PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.
Tell us AT ONCE if you believe that an electronic fund transfer has been made without your or your Teen User’s permission using your respective login information or by other means
You could lose all the money in your Venmo account.
For suspected Unauthorized Transactions on Teen Accounts, you must report these to us following the instructions above.
Charges & Financial Obligations · Restriction or exception
Unreported statement errors after 60 days may not be refunded, with extensions for good reason
If a statement shows transfers you or a Teen User did not make, tell PayPal at once. If you do not tell PayPal within 60 days after it provided the statement, you may not get back money lost after those 60 days if PayPal can prove it could have stopped the loss had you told it in time. PayPal may extend these periods if a good reason, such as a long trip or hospital stay, kept you from telling it.
Supporting quotations
Also, if your Venmo account statement or Teen Account statement shows transfers that you or a Teen User did not make, including those made with your (or a Teen User’s) Venmo login information or by other means, tell us at once.
If you do not tell us within 60 days after we provided the statement to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.
Qualifications & exceptions
The loss limit applies only to money lost after the 60 days and only if PayPal proves timely notice would have prevented it; time may be extended for good reason.
A bank chargeback is not notice to Venmo of an Unauthorized Transaction
Filing a chargeback or reversal with your bank or card issuer for a Venmo payment does not count as notifying PayPal of an Unauthorized Transaction. You must contact Venmo directly through customer service, by phone at 855-812-4430, or in writing to the Venmo Error Resolution Department.
Supporting quotations
Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an Unauthorized Transaction to us.
You must contact us directly to notify us of Unauthorized Transactions by
Charges & Financial Obligations · Context
What counts as an error: wrong debits or credits, missing entries, PayPal's math mistakes
An error means money incorrectly taken from or placed into your Venmo account or a transaction incorrectly recorded; an incorrect amount debited when you or a Teen User send a payment; an incorrect amount credited; a transaction missing from or not properly identified on your statement; or a computational or mathematical error by PayPal relating to your account.
Supporting quotations
What is an error?
An “error” means the following:
When money is either incorrectly taken from your Venmo account or incorrectly placed into your Venmo account, or when a transaction is incorrectly recorded in your Venmo account.
You or a Teen User send a payment and the incorrect amount is debited from your Venmo account.
An incorrect amount is credited to your Venmo account.
A transaction is missing from or not properly identified in the account statement.
We make a computational or mathematical error related to your Venmo account.
Charges & Financial Obligations · Restriction or exception
Not errors: misuse by someone you or your teen gave your login, reversals, routine inquiries, protection claims
These are not errors: someone you gave account access (for example your login) exceeding their authority, for which you are responsible; a third party a Teen User gave access exceeding their authority, for which you are responsible; invalidations and reversals under Refunds, Reversals and Chargebacks; requests for receipts or required statements; routine balance or pending-transfer inquiries unless you expressly report an error; requests for duplicate tax or recordkeeping documents; and Purchase Protection claims. Unlike the parallel Unauthorized Transaction rule, this list does not mention an exception for having told PayPal you revoked that person's authority.
Supporting quotations
What is not considered an error?
The following are NOT considered errors:
If you give someone authority to access your Venmo account (for example, by giving them your login information) and they exceed their authority. You are responsible for transactions made in this situation.
If a Teen User gives a third-party authority to access a Teen Account (for example, by giving the third party the Teen User’s login information) and the third-party exceeds their authority, you are responsible for transactions made in this situation.
Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks.
You request a receipt or periodic statement documents that we are required to provide to you.
Routine inquiries about money in your Venmo account or the status of a pending transfer to or from your Venmo account, unless you expressly notify us of an error in connection with the transfer.
Requests for duplicate documentation or other information for tax or other recordkeeping purposes.
Claims under the Venmo Purchase Protection Program.
You are responsible for transactions made in this situation unless you have previously notified us that you no longer authorize transfers by that individual.
Cross-references
contrast (model-proposed): Sharing your login makes you responsible if that person goes beyond what you allowed — contrast: Both provisions make you responsible when someone you gave your login exceeds their authority, but only the Unauthorized Transaction version carves out transfers after you told PayPal you revoked that person's authority; the error-resolution version states no such exception.
Charges & Financial Obligations · Procedure
Report errors within 60 days of the first statement showing them, directly to Venmo
For errors or questions about electronic transfers, call 855-812-4430, use the Help Center, or write to the Venmo Error Resolution Department. Notify PayPal as soon as you can; it must hear from you no later than 60 days after it sent the first statement showing the problem. You report Teen Account errors yourself. A chargeback or reversal with your bank is not notice to PayPal. Give your name and account number, describe the error and why you think it is one, and state the dollar amount. If you report orally, PayPal may require a written complaint within 10 Business Days.
Supporting quotations
In case of errors or questions about your electronic transfers
Telephone us at 855-812-4430, contact us through the
We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
For problems or errors on Teen Accounts, you must report these to us following these instructions.
Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an error to us.
Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days.
Charges & Financial Obligations · Company commitment
Error investigations: 10 business days, or up to 45 days with a provisional credit (90 for new accounts and POS)
PayPal will decide whether an error occurred within 10 Business Days after hearing from you and correct it promptly. If it needs more time it may take up to 45 days, but then it will provisionally credit the disputed amount within 10 Business Days and tell you within 2 Business Days, so you can use the money meanwhile. If PayPal asked for a written complaint and does not get it within 10 Business Days, it may not provisionally credit you. For new accounts or point-of-sale transactions it may take up to 90 days to investigate, and for new accounts up to 20 Business Days to provisionally credit.
Supporting quotations
We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly.
If we decide to do this, we will provisionally credit your Venmo account within 10 Business Days for the amount you think is in error and will notify you within 2 Business Days of the credit
If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Venmo account.
For errors involving new Venmo accounts or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new Venmo accounts, we may take up to 20 Business Days to credit your Venmo account for the amount you think is in error.
Qualifications & exceptions
Provisional credit may be withheld if a requested written confirmation is not received within 10 Business Days.
New accounts and point-of-sale transactions have longer timelines.
Charges & Financial Obligations · Company commitment
Results within 3 business days; errors credited in 1 day; provisional credits reversed only after 5 days' notice
PayPal tells you the results within 3 Business Days after finishing its investigation. If there was an error, it credits the full amount within 1 Business Day of deciding, or you keep any provisional credit. If it finds no error, it sends a written explanation and, after 5 Business Days' advance notice of the date and amount, removes any provisional credit. You may ask for copies of the documents it used in the investigation.
Supporting quotations
We will tell you the results within 3 Business Days after completing our investigation.
If we determine that there was an error, we will promptly credit the full amount of the error into your Venmo account within 1 Business Day of our determination.
If we decide that there was no error, we will send you a written explanation, and, if you received a provisional credit, after giving you 5 Business Days advance notice of the date and amount of the debit, we will remove it from your Venmo account.
You may ask for copies of the documents that we used in our investigation.
Charges & Financial Obligations · Company commitment
PayPal fixes processing errors in both directions, crediting shortfalls and debiting overpayments
PayPal will correct any processing error it discovers. If you or a Teen User received less than you were entitled to, it credits the difference; if you received more, it debits your account for the excess.
Supporting quotations
We will rectify any processing error that we discover. If the error results in:
then we will credit your Venmo account for the difference between what you should have received and what you actually received
then we will debit your Venmo account for the difference between what you actually received and what you should have received
Legal Rights & Agreement Rules · Company commitment
PayPal is liable for late or wrong-amount transactions, except for low funds, known outages or extraordinary events
If PayPal fails to complete a transaction on time or in the correct amount, it is responsible for your losses or damages directly caused by that failure, unless: through no fault of PayPal's you or a Teen User lacked enough available funds; its system was malfunctioning and you or the Teen User knew of the breakdown when starting the transaction; or the error resulted from extraordinary circumstances beyond its control (such as fire, flood or loss of internet connection) despite reasonable precautions.
Supporting quotations
Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless:
(a) through no fault of ours, you or a Teen User did not have enough available funds to complete the transaction; (b) our system was not working properly and you or your Teen User knew about the breakdown when you or your Teen User started the transaction; or (c) the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions
Qualifications & exceptions
Liability covers losses directly caused by the failure and is subject to three listed exceptions.
Charges & Financial Obligations · Restriction or exception
Holds, reviews, normal merchant delays and your own typos are not processing errors
Processing errors do not include delays from holds or limitations, delays from payment or withdrawal reviews, delays described under the merchant purchase section for transactions that take time to complete, or your or a Teen User's own mistakes, such as mistyping an amount.
Supporting quotations
Processing errors are not:
Delays that result from us applying holds or limitations.
Delays based on a payment review or withdrawal review.
Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations.
Your or a Teen User’s errors in making a transaction (for example, mistyping an amount of money that you are sending).
Charges & Financial Obligations · Context
Remittance Transfers: personal Pay/Request payments of $15+ received outside the U.S.
You may be protected for certain errors when sending money abroad. A Remittance Transfer is a payment sent from a personal account used primarily for personal, family or household purposes, made for such purposes, using Pay/Request, of at least $15 (excluding fees, or the foreign-currency equivalent at the time), and received in an account outside the U.S. Payments made at a merchant website or location by choosing Venmo are not Remittance Transfers.
Supporting quotations
What is a Remittance Transfer?
You may be protected for certain errors when you send money outside of the U.S. using a Venmo account.
The payment is sent from a personal account that is used primarily for personal, family or household purposes,
The payment is made for personal, family or household purposes,
The payment is made using the Pay/Request feature through your Venmo account,
The payment amount equals or exceeds $15 U.S. dollars (excluding fees charged to you) or the foreign currency equivalent calculated using exchange rates in effect at the time of the transaction, and
The recipient received the payment in an account outside of the U.S.
Payments that you make at a merchant website or location by selecting Venmo as a payment option are not “Remittance Transfers.”
Charges & Financial Obligations · User right or choice
Remittance errors: overcharges, miscalculations, short or late delivery, with exceptions
A Remittance Transfer Error occurs if you paid more than the receipt total (unless the receipt was an estimate and the difference comes from actual rates, fees and taxes); Venmo made a computational or bookkeeping error; the receipt amount was not made available to the recipient (unless disclosed estimates explain it, or extraordinary circumstances beyond Venmo's control caused it); funds arrived later than the disclosed date or not at all (unless caused by unforeseeable extraordinary circumstances, fraud screening, OFAC or similar requirements, or your fraudulent intent); or you request documentation about the transfer, such as to determine whether an error occurred.
Supporting quotations
What qualifies as a Remittance Transfer Error?
A “Remittance Transfer Error” occurs if:
You paid an incorrect amount to send the Remittance Transfer.
Venmo made a computational or bookkeeping error, such as a miscalculation of the amount the recipient received.
The amount stated in the Remittance Transfer receipt was not made available to the recipient, unless:
(b) delays resulted from fraud screenings, or were caused by requirements of the Office of Foreign Assets Controls or similar requirements, or (c) you (or someone assisting you) made the transfer with fraudulent intent
You request documentation or information concerning the Remittance Transfer, such as information required to determine if a Remittance Transfer Error occurred.
Qualifications & exceptions
Late-delivery errors exclude delays from fraud screening, OFAC-type requirements, unforeseeable extraordinary events, or sender fraud.
Charges & Financial Obligations · Restriction or exception
Not remittance errors: status checks, record requests, recipient changes, changes based on your own information
These are not Remittance Transfer Errors: status inquiries (except when funds were not available by the disclosed date); requests for tax or recordkeeping information; changes the recipient requests; and differences in the amount or currency received versus the disclosure when Venmo relied on information you provided.
Supporting quotations
What is not considered a Remittance Transfer Error?
The following are NOT considered Remittance Transfer Errors:
An inquiry about the status of a Remittance Transfer, except where the funds from the transfer were not made available to a designated recipient by the disclosed date of availability,
A request for information for tax or other recordkeeping purposes,
A change requested by the designated recipient, or
if we relied on information provided by you in making the disclosure
Charges & Financial Obligations · Procedure
Report remittance problems within 180 days of the promised availability date
For a remittance error or problem, call 855-812-4430, write to the Venmo Error Resolution Department, or chat in the app under Get Help. You must contact PayPal within 180 days of the date it promised funds would be available to the recipient, giving your name, address and phone; the problem and why; the recipient's name and, if known, phone or address; the dollar amount; and the confirmation code.
Supporting quotations
What to do if you think there has been a Remittance Transfer Error or problem
If you think there has been a Remittance Transfer Error or problem with your Remittance Transfer:
Call Venmo Customer Service at 855-812-4430.
Write us at: PayPal, Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.
Log in to your Venmo app, go to Get Help, then Chat With Us.
You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient.
Your name, address and telephone number,
The error or problem with the transfer, and why you believe it is an error or problem,
The name of the person receiving the funds, and if you know it, his or her telephone number or address,
The dollar amount of the transfer, and
The confirmation code or number of the transaction.
Charges & Financial Obligations · Company commitment
Remittance errors are decided within 90 days with results in three business days
PayPal will determine whether a remittance error occurred within 90 days after you contact it and correct any error promptly, and will tell you the results within three Business Days after finishing. If it finds no error, it sends a written explanation, and you may ask for copies of documents it used.
Supporting quotations
We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly.
If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
Use & Processing · Permission or license
Opted-in texts and autodialed calls: servicing, fraud and debt collection only, no marketing without consent
If you provide your mobile number and opt in to texts, PayPal and its affiliates may contact you at that number with autodialed or prerecorded calls or texts to service your Venmo-branded accounts, investigate or prevent fraud, or collect a debt. They will not use such calls or texts for marketing without your prior express written consent. Providing a Teen Account number and opting in means you say you own that number and agree it may be contacted the same way to service the Teen Account; a Teen User's number will not be used for marketing. Agreeing to these calls and texts is not required to use Venmo.
Supporting quotations
you agree that we, including our affiliates, may contact you at that number using autodialed or prerecorded message calls or text messages to: (i) service your Venmo branded accounts, (ii) investigate or prevent fraud, or (iii) collect a debt
We will not use autodialed or prerecorded message calls or texts to contact you for marketing purposes unless we receive your prior express written consent.
We will not use a Teen User’s number for marketing purposes.
You do not have to agree to receive autodialed or prerecorded message calls or texts to your mobile phone number or a Teen User’s mobile number in order to use and enjoy the products and services offered by Venmo.
Qualifications & exceptions
Marketing by autodialed or prerecorded calls or texts requires prior express written consent; Teen numbers are never used for marketing.
Use & Processing · User right or choice
Opt out of autodialed calls and texts by replying STOP or emailing a set message
You or a Teen User can stop autodialed or prerecorded calls and texts by replying STOP from the number to be opted out, or by emailing ContactOptOut@Venmo.com from the account's email with the message "Please do not contact my phone with autodialed or prerecorded message calls or text messages." For a Teen Account, the email must come from the Teen User's account email. Message and data rates may apply, and neither PayPal nor carriers are liable for delayed or undelivered messages.
Supporting quotations
You (or a Teen User) can decline to receive autodialed or prerecorded message calls or texts to the mobile phone number by replying STOP to a message from the phone number you wish to be opted-out from such messages or by sending an email to ContactOptOut@Venmo.com from the email associated with the account with the following message:
Please do not contact my phone with autodialed or prerecorded message calls or text messages.
To opt-out a Teen Account from autodialed or prerecorded message calls or texts through email, the message must come from the Teen User’s email address that is associated with the account.
Neither we nor your phone carriers are liable for delayed or undelivered messages.
Sharing & Disclosure · Company commitment
Phone numbers go to contracted service providers, not to third parties for their own use without consent
PayPal may share the mobile numbers you provide with contracted service providers that help with the listed calling and texting activities, but will not share your number or a Teen User's number with third parties for their own purposes without your consent. The Privacy Statement, not supplied here, governs broader use and disclosure.
Supporting quotations
We may share the mobile phone number(s) you provide to us with service providers with whom we contract to assist us with the activities listed above, but we will not share your mobile phone number or the mobile phone number associated with a Teen User’s account with third parties for their own purposes without your consent.
Not stated here
The Privacy Statement is referenced but not supplied.
Legal Rights & Agreement Rules · Procedure
Electronic notices count as received 24 hours after posting or emailing; mail after 3 business days
PayPal may communicate with you and Teen Users electronically under the E-Sign consent. An electronic communication is treated as received 24 hours after PayPal posts it on its website or emails it, and a mailed communication 3 Business Days after it is sent. Written notices to PayPal go by postal mail to its Legal Department in San Jose unless another address is specified (as for unauthorized transactions), and for Teen Accounts you, not the teen, must contact PayPal.
Supporting quotations
You or your Teen User will be considered to have received a communication from us, if it’s delivered electronically, 24 hours after the time we post it to our website or email it.
You or a Teen User will be considered to have received a communication from us, if it’s delivered by mail, 3 Business Days after we send it.
written notices must be sent by postal mail to: PayPal, Inc., Attention: Legal Department, 2211 North First Street, San Jose, California 95131
For Teen Accounts, you (rather than the Teen User) must contact us.
Data Access & Collection · Company practice
Calls with Venmo may be monitored or recorded without further notice
To the extent law permits, PayPal may, without further notice, monitor or record phone calls that you or anyone acting for you has with it or its agents about your account, for quality control, training or its own protection. Not all calls are recorded, and PayPal does not guarantee any recording will be kept or retrievable.
Supporting quotations
we may, without further notice or warning, monitor or record telephone conversations you or anyone acting on your behalf regarding your Venmo account has with us or our agents for quality control and training purposes or for our own protection
we do not guarantee that recordings of any particular telephone calls will be retained or retrievable
Account & Service Control · Permission or license
PayPal may suspend or terminate the agreement or your access for any reason, on notice
PayPal reserves the right, in its sole discretion, to suspend or terminate this agreement, your or a Teen User's access to its systems, or some or all Venmo services, for any reason and at any time upon notice to you. On termination, it pays you any unrestricted money it holds for you.
Supporting quotations
Our suspension and termination rights
We, in our sole discretion, reserve the right to suspend or terminate this user agreement
for any reason and at any time upon notice to you and, upon termination of this user agreement, the payment to you of any unrestricted money being held for you
Qualifications & exceptions
Termination requires notice; only unrestricted money is paid out on termination.
Charges & Financial Obligations · Permission or license
You grant PayPal a lien and security interest in your Venmo money
To secure your obligations under the agreement, you grant PayPal a lien on and security interest in the money in your Venmo account and any other funds of yours it holds.
Supporting quotations
Security interest
As security for the performance of your obligations under this user agreement, you grant to us a lien on, and security interest in and to, money in your Venmo account and any other funds held in our possession.
Charges & Financial Obligations · Permission or license
While you owe PayPal money it can take incoming payments, reverse your payments, and charge linked methods
PayPal may deduct amounts you owe, in whole or part, from money later sent to your account by you or a Teen User or sent to you or a Teen User. While you owe money, PayPal may reverse payments you or a Teen User sent, pursue collection (including charging your linked payment methods), and limit or otherwise act on your account under Restricted Activities and Holds.
Supporting quotations
Amounts owed to us
We may deduct amounts owed to us, in whole or in part, from money that is sent to your Venmo account later, either by you or a Teen User or from payments sent to you or a Teen User.
reverse payments you or a Teen User has sent;
engage in collection or other efforts to recover such amounts from you, including, but not limited to, making attempts on your linked payment methods to cover the amounts; and
place a limitation or take other action on your Venmo account as outlined under Restricted Activities and Holds.
Charges & Financial Obligations · Permission or license
Debts in one Venmo account can be set off against your other accounts, including Teen Accounts
If you have more than one Venmo account, including Teen Accounts, and even if you hold them without authorization, PayPal may set off what you owe in one against money in or sent to the others. If you keep using your account while owing money, you authorize PayPal to add the amount owed to any debit or transaction sent from your account.
Supporting quotations
we may set off amounts owed to us in one Venmo account against money in or money sent to your other Venmo account(s)
If you continue using your Venmo account when you have amounts owed to us, you authorize us to combine amounts owed to us with any debit or transaction sent from your Venmo account.
Charges & Financial Obligations · Permission or license
Past-due debts to PayPal, Xoom or Braintree can be taken from Venmo, and vice versa
If you or a Teen User have a past-due amount owed to PayPal or its affiliates, PayPal may debit your Venmo account or accounts at affiliates or other products to pay it, including amounts owed through PayPal, Xoom or Braintree. The agreement advises, in capitals, keeping enough funds in linked payment methods to cover past-due amounts to avoid overdraft or other bank fees.
Supporting quotations
we may debit your Venmo account or accounts held at our affiliates or various products to pay any amounts that are past due
This includes accounts and amounts owed by using our various products such as PayPal, Xoom or Braintree.
IF YOU HAVE AMOUNTS PAST DUE, YOU SHOULD CONFIRM THAT LINKED PAYMENT METHODS CONTAIN FUNDS SUFFICIENT TO COVER ANY AMOUNTS PAST DUE.
Legal Rights & Agreement Rules · Permission or license
In your bankruptcy, PayPal can recover its reasonable enforcement costs and legal fees
If a bankruptcy or insolvency proceeding is started by or against you or a Teen User under the U.S. Bankruptcy Code or other insolvency law, PayPal is entitled to recover all reasonable costs and expenses, including reasonable legal fees, of enforcing this agreement.
Supporting quotations
Insolvency proceedings
we’ll be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this agreement
Not stated here
The Bankruptcy Code is external law and is not interpreted here.
Legal Rights & Agreement Rules · Permission or license
When PayPal reverses your payment, it takes over your rights against the recipient
If PayPal invalidates and reverses a payment you or a Teen User made, whether at your request or otherwise, you agree that PayPal assumes your rights against the recipient and related third parties and may pursue them directly or on your behalf at its discretion.
Supporting quotations
Assumption of rights
you agree that we assume your or a Teen User's rights against the recipient and third parties related to the payment and may pursue those rights directly or on your or a Teen User's behalf, in our discretion
Legal Rights & Agreement Rules · Context
Not enforcing a breach once does not waive PayPal's right to act later
If PayPal does not act on a breach of your or a Teen User's obligations, it still keeps the right to act on later or similar breaches.
Supporting quotations
No waiver
Our failure to act with respect to a breach of any of your or a Teen User’s obligations under this user agreement by you or others does not waive our right to act with respect to subsequent or similar breaches.
Legal Rights & Agreement Rules · Context
"PayPal" here includes its parent, affiliates, staff, service providers and suppliers
In the indemnity and liability section, "PayPal" means PayPal, Inc., its parent PayPal Holdings, Inc., its affiliates (entities it controls, is controlled by, or is under common control with), and each of their directors, officers, employees, agents, joint venturers, service providers and suppliers. So the indemnity you give and the liability limits PayPal gets extend to all of them.
Supporting quotations
In this section, we use the term “PayPal” to refer to PayPal, Inc., our parent PayPal Holdings, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers and suppliers.
Legal Rights & Agreement Rules · Restriction or exception
You must defend and indemnify PayPal against third-party claims tied to your account or misuse
You must defend, indemnify and hold PayPal harmless from any third-party claim or demand, including reasonable legal fees, arising from your breach of the agreement, your or a Teen User's improper use of Venmo, your or a Teen User's violation of law or third-party rights, or the actions or inactions of anyone you or a Teen User allowed to use your account or access Venmo for you.
Supporting quotations
Indemnification
You agree to defend, indemnify and hold PayPal harmless from any claim or demand (including reasonable legal fees) made or incurred by any third party due to or arising out of your breach of this user agreement, your or a Teen User’s improper use of the Venmo services, your or a Teen User’s violation of any law or the rights of a third party
the actions or inactions of any third party to whom you or a Teen User grant permissions to use your Venmo account
Legal Rights & Agreement Rules · Restriction or exception
PayPal's liability is capped at direct damages and excludes lost profits and many causes of loss
PayPal is never liable for lost profits or special, incidental or consequential damages (including lost data or business) arising from its systems, services or this agreement, however arising, including negligence, unless and to the extent the law prohibits that limit. Its liability in any case is limited to actual direct damages. To the extent law permits, it is also not liable for losses from your or a Teen User's use of or inability to use Venmo; delays or disruptions; viruses; glitches, bugs or errors; third parties' content or conduct; suspension or other action on your account; or changes you must make because the agreement or policies changed. These general limits sit alongside specific commitments elsewhere, such as liability for processing failures and missed stop-payment requests.
Supporting quotations
Limitation of liability
In no event shall PayPal be liable for lost profits or any special, incidental or consequential damages (including without limitation damages for loss of data or loss of business)
(however arising, including negligence), unless and to the extent prohibited by law
Our liability to you or any third parties in any circumstance is limited to the actual amount of direct damages.
(5) the content, actions, or inactions of third parties; (6) a suspension or other action taken with respect to your Venmo account; or (7) your or a Teen User’s need to modify practices, content, or behavior, or your or a Teen User’s loss of or inability to do business, as a result of changes to this user agreement or our policies
(4) glitches, bugs, errors, or inaccuracies of any kind
Qualifications & exceptions
Applies only to the extent permitted by law.
Specific liability commitments elsewhere (processing errors, stop payments, unauthorized transfers) are not expressly reconciled with these limits.
Cross-references
contrast (model-proposed): PayPal is liable for late or wrong-amount transactions, except for low funds, known outages or extraordinary events — contrast: The general cap limiting PayPal's liability to direct damages and excluding losses from delays, errors and glitches sits beside the specific promise to cover losses directly caused by PayPal's failure to complete a transaction on time or in the right amount. The agreement does not expressly reconcile them.
Legal Rights & Agreement Rules · Restriction or exception
Venmo is provided as-is, with implied warranties disclaimed where state law allows
The Venmo services are provided as-is without express, implied or statutory warranties, and PayPal specifically disclaims implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow disclaiming implied warranties, so these disclaimers may not apply to you.
Supporting quotations
No warranty
The Venmo services are provided “as-is” and without any representation or warranty, whether express, implied or statutory.
We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply.
Qualifications & exceptions
The disclaimers may not apply in states that do not allow disclaiming implied warranties.
Legal Rights & Agreement Rules · Restriction or exception
No guarantee sellers deliver, service stays up, or payments process by any particular time
PayPal does not control sellers' products or services and cannot ensure a user or seller will complete a transaction or is authorized to. It does not guarantee continuous, uninterrupted or secure access. It will make reasonable efforts to process bank, card and check debits and credits in a timely way, but makes no promise about processing time because of outside factors such as banking or mail delays.
Supporting quotations
we cannot ensure that a Venmo user or a seller you or a Teen User are dealing with will actually complete the transaction or is authorized to do so
We do not guarantee continuous, uninterrupted or secure access to any part of the Venmo services
We will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, debit cards, credit cards, and check issuances are processed in a timely manner but we make no representations or warranties regarding the amount of time needed to complete processing
Legal Rights & Agreement Rules · Restriction or exception
You release PayPal from all claims arising from your disputes with other Venmo users, known or unknown
If you or a Teen User have a dispute with another Venmo account holder or Teen User, you release PayPal from all claims, demands and damages (actual and consequential), known and unknown, connected with that dispute. You expressly waive protections, such as California Civil Code section 1542, that would otherwise limit a release to claims you know or suspect at the time.
Supporting quotations
Your Release of Us
If you or a Teen User have a dispute with any other Venmo account holder (or Teen User), you release us from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
you expressly waive any protections (whether statutory or otherwise, for example, California Civil Code § 1542)
Not stated here
California Civil Code section 1542 is external law and is not interpreted here.
Legal Rights & Agreement Rules · Context
The dispute section affects your legal rights: arbitration, jury and class waivers, informal resolution, opt-out
The agreement warns that its Dispute Resolution section affects your legal rights. It requires resolving most disputes through individual arbitration and waiving jury trial; includes a class action waiver covering class actions and representative relief in arbitration or court; requires both sides to try informal resolution before arbitration or small claims court; and lets you opt out of the Arbitration Agreement by a written notice postmarked within 30 days after you first accept the agreement.
Supporting quotations
Please read this Dispute Resolution section carefully. It affects your legal rights.
Impacts how claims between you and us are resolved, including your and our agreement to resolve most disputes through individual arbitration (“Arbitration Agreement”) and to waive the right to trial by jury.
Includes a class action waiver pursuant to which you and we agree to waive the right to bring or to participate in a class action lawsuit or to seek representative relief in arbitration or in court.
Requires you and us to attempt to informally resolve claims before commencing arbitration or initiating an action in small claims court.
sending us a written notice postmarked no later than 30 days after the date you accept the user agreement for the first time
Legal Rights & Agreement Rules · Context
In the dispute section, "PayPal" covers its parent, affiliates and their personnel and suppliers
For dispute resolution, "PayPal" means PayPal, Inc., PayPal Holdings, Inc., their affiliates, and each one's directors, officers, employees, agents, joint venturers, service providers and suppliers, so the arbitration agreement covers your disputes with all of them.
Supporting quotations
In this Dispute Resolution section, we use the term “PayPal” to refer to PayPal, Inc., our parent PayPal Holdings, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers, and suppliers.
Legal Rights & Agreement Rules · Procedure
Disputes can first be raised with customer service online or by phone, 8 AM to 8 PM CT daily
Disputes with PayPal about Venmo can be reported to customer service through the Venmo Help Center at any time or by calling 855-812-4430 from 8:00 AM to 8:00 PM CT seven days a week. If PayPal cannot resolve your concerns, it says it aims to provide a neutral, cost-effective and quick way to resolve the dispute.
Supporting quotations
or by calling 855-812-4430 from 8:00 AM to 8:00 PM CT seven days a week
If we are unable to address your concerns to your satisfaction, we aim to provide you with a neutral and cost-effective means of resolving the dispute quickly.
Legal Rights & Agreement Rules · Restriction or exception
Nearly all disputes go to binding arbitration, except individual small claims and IP disputes
You and PayPal agree that any dispute about the agreement, Venmo, your account (including linked Teen Accounts) or your relationship with PayPal, on any legal theory, is resolved by final and binding arbitration. Either side may instead use small claims court if the case stays individual and is not removed or appealed to a court of general jurisdiction. Disputes about violations of copyrights, trademarks, patents or trade secrets are excluded from both arbitration and the informal resolution process. "Dispute" is read broadly under the Federal Arbitration Act and includes disputes arising before this or any prior agreement and after termination.
Supporting quotations
Arbitration Agreement
Binding Individual Arbitration
shall be resolved through final and binding arbitration, except that you or we may elect to have a Dispute heard in small claims court, so long as it proceeds individually and is not removed or appealed to a court of general jurisdiction
Notwithstanding the foregoing, Disputes arising from the violation or threatened violation of copyrights, trademarks, patents, or trade secrets will not be subject to arbitration or the “Mandatory Informal Dispute Resolution Process.”
(1) arose before the existence of this or any prior user agreement and (2) may arise after termination of the user agreement
Qualifications & exceptions
Small claims court is available only for individual cases that are not removed or appealed.
IP disputes are excluded from arbitration and from the informal resolution step.
Legal Rights & Agreement Rules · Context
Courts decide whether the arbitration terms are valid and which agreement version applies; federal law governs
The arbitrator decides all issues except those reserved for a court: issues the agreement reserves for courts; the scope, validity and enforceability of the Arbitration Agreement, class and jury waivers or any dispute provision; arbitrability; and which version of the agreement applies. Whether a case fits small claims limits is for the small claims court first. The Arbitration Agreement is governed by the Federal Arbitration Act and federal arbitration law, not state arbitration law.
Supporting quotations
The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide:
(2) issues related to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any provisions of the Dispute Resolution section; (3) issues related to arbitrability; and (4) issues related to whether this or a different version of the user agreement applies to the Dispute
this Arbitration Agreement will be interpreted and enforced in accordance with the substantive and procedural provisions of the FAA and federal arbitration law (not state arbitration law)
Not stated here
The Federal Arbitration Act is external law and is not interpreted here.
Legal Rights & Agreement Rules · Procedure
Before arbitration or small claims, either side must mail a signed Notice of Dispute
Under the Mandatory Informal Dispute Resolution Process, before starting arbitration or small claims court you or PayPal must first send the other a completed Notice of Dispute by certified mail.
Supporting quotations
Mandatory Informal Dispute Resolution Process
Before initiating arbitration or commencing a matter in small claims court, you or PayPal must first send the other party, by certified mail, a completed Notice of Dispute form.
Legal Rights & Agreement Rules · Procedure
A valid Notice of Dispute needs your handwritten signature, claim details and a relief calculation
Send the Notice of Dispute to PayPal, Attn: Legal Specialists, at its Omaha P.O. box; PayPal sends notices to the address on file, which you must keep current. To be valid it must include everything the form requires, including your original handwritten signature (and your lawyer's, if represented), your account email and phone, a detailed description of the claims, the specific relief sought with a good-faith calculation, and relevant documents reasonably available. If a lawyer submits it, you must also give signed written authorization for PayPal to discuss your account and share records with the lawyer, and PayPal may ask you to verify your identity and authorization.
Supporting quotations
PayPal will send any Notice of Dispute to the address we have on file associated with your Venmo account; it is your responsibility to keep your address up to date.
To be valid, the Notice of Dispute must contain all information called for in the form including but not limited to: your original handwritten signature
a statement of the specific relief sought with a good faith calculation for it
if you have retained an attorney to submit your Notice of Dispute, you also must provide written authorization, with your original handwritten signature, allowing us to discuss the Dispute and your account and to share your account records with your attorney
Legal Rights & Agreement Rules · Procedure
60 days of good-faith negotiation must happen before arbitration; deadlines pause meanwhile
For 60 days after a complete Notice of Dispute is received, both sides must negotiate in good faith. The recipient may request a phone or video settlement conference, which you and a PayPal representative must personally attend (with counsel if represented), possibly scheduled after the 60 days. Completing this Process is a condition precedent to arbitration. Disputes over the notice's sufficiency or compliance may go to court, which can stop the arbitration and fee collection, and the arbitration is stayed meanwhile. Limitations periods are tolled from receipt of the notice until the Process ends or the claim is withdrawn.
Supporting quotations
For a period of 60 days after receipt of a complete Notice of Dispute, you and PayPal agree to negotiate in good faith in an effort to informally resolve the Dispute.
If a conference is requested, you and a PayPal representative will personally attend (with counsel, if represented).
Completion of this Informal Dispute Resolution Process ("Process") is a condition precedent to initiating arbitration.
If the sufficiency of a Notice of Dispute or compliance with this Process is at issue, such issue may be decided by a court of competent jurisdiction, and any arbitration shall be stayed.
All applicable limitations periods (including statutes of limitation) shall be tolled from the date of receipt of a Notice of Dispute through the conclusion of this Process or the date on which the party providing the Notice of Dispute withdraws or abandons the Dispute.
Legal Rights & Agreement Rules · Procedure
JAMS administers arbitration; demands need the notice, a compliance certificate and a handwritten signature
Arbitration is administered by JAMS under its then-current rules, including its Streamlined Arbitration Rules and any applicable Mass Arbitration Procedures, as modified by this agreement; if JAMS cannot or will not, and the parties cannot agree on another provider, a court may appoint one. An arbitration demand must include the Notice of Dispute, a certification of compliance with the Process and the initiating party's original handwritten signature (and counsel's), and you send yours by certified mail to PayPal's Legal Specialists. Filing a demand carries Federal Rule of Civil Procedure 11(b) obligations, and the arbitrator may impose Rule 11 and JAMS sanctions on represented parties and their counsel.
Supporting quotations
Arbitration Procedures
The arbitration shall be administered by JAMS in accordance with the then-current JAMS rules, including the JAMS Streamlined Arbitration Rules & Procedures and any Mass Arbitration Procedures and Guidelines applicable to the Dispute (collectively, “JAMS Rules”), as modified by this Arbitration Agreement.
An arbitration demand must be accompanied by a copy of the Notice of Dispute and a certification of compliance with the Process, and include the original handwritten signature of the party initiating arbitration (and counsel, if represented).
The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 and the JAMS Rules on represented parties and their counsel.
Not stated here
The JAMS Rules and Federal Rule of Civil Procedure 11 are external and not supplied or interpreted here.
Legal Rights & Agreement Rules · Procedure
One arbitrator, decided on written submissions unless a hearing is warranted, near where you live
The parties choose a single neutral arbitrator by strike-and-rank. Arbitration proceeds on written submissions only unless a party asks for an in-person, phone or video hearing and the arbitrator finds one warranted. An in-person hearing is held within 50 miles of your county or parish of residence or another agreed place, and you and a PayPal representative must personally appear.
Supporting quotations
The parties shall select a single, neutral arbitrator through a strike-and-rank process.
The arbitration will be conducted based solely on written submissions, unless either party requests an in-person, telephonic, or videoconference hearing and the arbitrator decides that such a hearing is warranted .
it shall be held within 50 miles of the county or parish in which you reside or at another mutually agreed location
Legal Rights & Agreement Rules · Restriction or exception
Arbitrators can grant only individual relief; no class, collective or representative proceedings
The arbitrator may award any relief a court could, but injunctive or declaratory relief only for the individual claimant and only as needed for that person's claim. Each side may bring claims only individually, not as a plaintiff or class member in any class, collective, consolidated, private attorney general or representative proceeding, and unless both agree the arbitrator cannot consolidate claims. If, after all appeals, these limits are held unenforceable for a particular claim or request (such as public injunctive relief), that claim goes to court after the other claims are arbitrated.
Supporting quotations
including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim
You and PayPal agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding.
then such claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated
Qualifications & exceptions
If the individual-relief limits are held unenforceable for a specific claim, that claim is decided by a court after arbitration of the rest.
Both sides may file dispositive motions before any hearing. The arbitrator must enforce the agreement as a court would, apply applicable law and equity, and honor legal privileges. Any information exchange must be proportional to the case, considering amount and burden. Any submission with AI-generated content must carry a certification that the party or counsel personally verified its accuracy. The arbitrator issues a reasoned written decision, applies Federal Rule of Civil Procedure 68 cost-shifting after an award, and an award has no preclusive effect in proceedings with non-identical parties.
Supporting quotations
Both parties have the right to file dispositive motions prior to any hearing.
Any exchange of information ordered by the arbitrator shall be proportional to the needs of the case
Any submission containing AI-generated content must include a certification by the party (or counsel, if the party is represented) that they have personally verified the content's accuracy.
The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award.
An award shall have no preclusive effect in any other arbitration or proceeding involving non-identical parties.
Not stated here
Federal Rule of Civil Procedure 68 is external law; its cost consequences are not interpreted here.
Legal Rights & Agreement Rules · Context
Arbitration fees follow the JAMS schedule; either side may ask JAMS to reduce or defer them
Arbitration fees are governed by the JAMS Rules and fee schedule. Either side may ask JAMS to reduce or defer fees, and both agree to work in good faith to keep arbitration cost-effective. The agreement does not itself say PayPal will pay your fees.
Supporting quotations
Costs of Arbitration
Payment of arbitration fees will be governed by the JAMS Rules and fee schedule.
you or PayPal may elect to engage with JAMS regarding the reduction or deferral of arbitration fees
Not stated here
The JAMS fee schedule is external and not supplied.
Legal Rights & Agreement Rules · Procedure
Mass arbitration (25+ coordinated claims) proceeds in stages and may be delayed or end up in court
If 25 or more similar coordinated disputes (including yours) are brought against PayPal, extra Mass Arbitration procedures apply, and your dispute may be delayed and ultimately proceed in court. Counsel must confer in good faith. Limitations periods are tolled from submission to JAMS until your dispute is selected, resolved, withdrawn or opted out. In Stage One, if there are 50 or more disputes, each side picks 25 to be arbitrated individually; others cannot proceed and JAMS charges no fees for them meanwhile; arbitrators are encouraged to finish within 120 days. A global mediation follows, with PayPal paying the mediator; if that fails, Stage Two repeats the selection of 50 cases and another PayPal-paid mediation.
Supporting quotations
Additional Procedures for Mass Arbitration
If 25 or more similar Disputes (including yours) are asserted against PayPal by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), you understand and agree that the resolution of your Dispute might be delayed and ultimately proceed in court.
any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that your Dispute is first submitted to JAMS
if there are 50 Disputes or more, claimants’ counsel and PayPal will each select 25 Disputes to be filed as cases (50 cases total) in arbitration and resolved individually by different arbitrators selected through a strike-and-rank process
In the meantime, no other Disputes may be filed or proceed in arbitration as cases, and JAMS will not assess or demand payment of fees for the remaining Disputes or cases, nor will JAMS administer them.
After Stage One is completed, counsel for the parties shall engage in a global mediation and attempt to resolve all remaining Disputes, and PayPal will pay the mediator’s fee
Stage Two: If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing 50 cases to be resolved individually by different arbitrators
Legal Rights & Agreement Rules · User right or choice
After two mass-arbitration mediations, either side may take an unresolved dispute to court
Stage Two repeats the selection of 50 individually arbitrated cases and a PayPal-paid global mediation. If your dispute is still unresolved, under Option One you or PayPal may opt it out of arbitration and into court. You do so by a signed written notice clearly stating you opt out, sent within 30 days after the second mediation ends; PayPal may opt out by notifying your counsel within 14 days after your 30-day window closes. Counsel may agree to adjust these deadlines.
Supporting quotations
followed by another global mediation consistent with the approach set forth above. in which PayPal will pay the mediator's fee
If your Dispute is not resolved as part of the process set forth above:
Option One: You and PayPal may, separately or by agreement, opt out of arbitration and elect to have your Dispute heard in a court of competent jurisdiction consistent with the user agreement (including the remainder of the Dispute Resolution section).
within 30 days after the conclusion of the second mediation
PayPal may opt your Dispute out of arbitration by sending a notice of its intention to opt out to your counsel within 14 days after the expiration of your 30-day opt-out period.
Legal Rights & Agreement Rules · Procedure
Otherwise mass claims continue in staged rounds of 100 randomly selected cases
If neither side opts out under Option One, your dispute continues in staged individual arbitrations with four changes: up to 100 cases per stage, cases chosen randomly, earlier arbitrators may be reused if needed, and mediation becomes optional. Counsel must cooperate in good faith and confer between stages on efficiency, including changing the number of cases per stage.
Supporting quotations
then you agree that your Dispute will be resolved as part of continuing, staged individual arbitration proceedings as set forth above, with four differences
First, a total of 100 cases may be filed in each stage. Second, the cases will be randomly selected.
Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings
Legal Rights & Agreement Rules · Restriction or exception
Courts can halt mass filings and fee collection; if mass procedures are unenforceable, the dispute goes to court
A court may enforce the mass arbitration procedures, including by enjoining mass filings, arbitration prosecution or administration, and JAMS fee assessment or collection. These procedures are an essential part of the Arbitration Agreement: if, after all appeals, a court holds they apply to your dispute but are unenforceable, your dispute will not be arbitrated and proceeds only in court under the rest of the agreement.
Supporting quotations
A court of competent jurisdiction shall have the authority to enforce this provision, including by enjoining the mass filing, the prosecution or administration of arbitrations, and the assessment or collection of JAMS fees.
then your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the user agreement
Legal Rights & Agreement Rules · User right or choice
Arbitration opt-out: signed form mailed within 30 days of first acceptance; waivers still apply
To opt out of the Arbitration Agreement, mail a completed and signed opt-out notice, postmarked no later than 30 days after you first accept the agreement, to PayPal, Inc., Attn: Litigation Department, Re: Venmo Opt-Out Notice, in San Jose. The form must include your name, address, phone number, Venmo username and the login email(s) for the accounts it covers. This is the only way to opt out. If you opt out, the rest of the agreement, including the class action and jury trial waivers, still applies, and opting out does not affect any previous, other or future arbitration agreements with PayPal.
Supporting quotations
Opt-Out Procedure
You must mail the opt-out notice to PayPal, Inc., Attn: Litigation Department, Re: Venmo Opt-Out Notice, 2211 North First Street, San Jose, CA 95131.
You must sign the opt-out notice for it to be effective. This procedure is the only way you can opt out of the Arbitration Agreement.
Opting out of this Arbitration Agreement has no effect on any previous, other, or future arbitration agreements that you may have with us.
Qualifications & exceptions
Opting out does not remove the class action or jury trial waivers.
Legal Rights & Agreement Rules · Restriction or exception
This arbitration agreement replaces earlier ones and covers past and pending disputes
Any filed or pending arbitration between you and PayPal is governed by this Arbitration Agreement rather than any prior one, and it replaces any prior Agreement to Arbitrate and applies to all Disputes, including those arising before its effective date. To avoid it, the text says you must close your PayPal account before the effective date, in which case your prior arbitration agreement applies. The passage refers to closing a "PayPal account" rather than a Venmo account.
Supporting quotations
Superseding Arbitration Agreement
You agree that any filed or pending arbitrations between you and PayPal will be subject to this Arbitration Agreement and not to any prior Agreement to Arbitrate you had with PayPal.
will govern and apply to all Disputes, including all Disputes that arose before the effective date of this Arbitration Agreement
If you do not wish to have this Arbitration Agreement apply to you and your Disputes, then you must close your PayPal account prior to the effective date.
Not stated here
The provision tells users to close their PayPal account to avoid the new arbitration terms; whether closing a Venmo account has the same effect is not stated.
Legal Rights & Agreement Rules · Restriction or exception
Class, collective and representative actions are waived in arbitration and court, but class settlements are allowed
You and PayPal agree, in capitals, that any proceeding in arbitration or court is individual only, not a class, collective, consolidated, private attorney general or representative action, and waive the right to bring or join such actions to the extent law permits. Both sides keep the right to participate in a class-wide or mass settlement. This waiver applies in court as well, so it survives an arbitration opt-out.
Supporting quotations
YOU AND PAYPAL AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION.
NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE OR MASS SETTLEMENT OF CLAIMS.
Qualifications & exceptions
Applies to the extent permitted by applicable law; participation in class-wide or mass settlements is preserved.
Legal Rights & Agreement Rules · Restriction or exception
Both sides waive jury trial where the law allows
To the extent applicable law permits, you and PayPal waive the right to a jury trial.
Supporting quotations
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PAYPAL WAIVE THE RIGHT TO A JURY TRIAL.
Content & IP Rights · Restriction or exception
You are responsible for content you and your Teen Users post; PayPal does not vet or endorse it
You or a Teen User may post content such as payment descriptions, business descriptions, comments or photos. You are solely responsible for content you post and also for content your Teen Users post. PayPal is not responsible for evaluating user content's accuracy, legality, safety or other qualities, and does not endorse, guarantee or warrant it.
Supporting quotations
You are solely responsible for all content that you provide, post, upload or submit. You are also responsible for content posted or submitted by your Teen User(s).
PayPal does not endorse, guarantee, make representations or provide warranties regarding any such content.
Content & IP Rights · Permission or license
PayPal may remove content for any reason it deems inappropriate and need not monitor
PayPal may, in its sole discretion, reject or remove content that breaks the Content Standards or that it deems inappropriate for any other reason. It has no obligation to monitor user content but may, and is not responsible for failing or delaying to remove content.
Supporting quotations
PayPal may, in its sole discretion, reject or remove any content that violates our content standards below or for any other reason we deem the content inappropriate.
PayPal shall have no obligation to monitor content posted, uploaded or submitted by a user, but may do so at its sole discretion. PayPal is not responsible for any failure or delay in removing any such content.
Content & IP Rights · Restriction or exception
Content Standards ban false, defamatory, hateful, illegal, infringing, risky or spam content
You and Teen Users may not post content that violates the Acceptable Use Policy or that is false or misleading; defamatory or invasive of privacy or publicity rights; harmful, obscene, harassing, violent, sexual or otherwise unfit for publication; inciting hatred against protected groups or portraying animal cruelty; illegal (examples include criminal activity, terrorism, child sexual abuse material, gambling, drugs, firearms, piracy); infringing or unauthorized; creating privacy or security risks; spam, chain letters or pyramid schemes; or, in PayPal's sole discretion, objectionable or exposing users to harm or liability. Violations can be reported through a linked contact form, while IP complaints go through a separate process.
Supporting quotations
Content Standards
You and any Teen User may not post or submit any content that violates our Acceptable Use Policy or any content that is:
false, misleading, deceiving, inaccurate or dishonest
defamatory or invasive of another person's right of privacy or right of publicity
harmful, obscene, harassing, abusive, offensive, objectionable, violent or condoning violence or harm, displaying nudity or sexual activity, or otherwise unfit for publication
inciting hatred of individuals or groups based on race or ethnic origin, religion, nationality, disability, gender, age, veteran status, or sexual orientation/gender identity; portraying or inciting animal cruelty or neglect
illegal, such a criminal activity, terrorism, obscenity, child pornography, human exploitation, gambling, drug use, firearms or ammunition, and piracy
infringing intellectual property or other proprietary rights of any party, or not authorized, such as content that you or a Teen User did not create or do not have the permission to use
creating a privacy or security risk to any person.
spam, letters or pyramid schemes
in PayPal’s sole discretion, objectionable or exposes users to harm or liability.
Please report inaccurate, inappropriate or offensive content, policy violations or other violations to our Content Standards (other than intellectual property infringement claims, which are covered in section Submitting Intellectual Property Complaints) using this
Qualifications & exceptions
The final catch-all lets PayPal treat any content it finds objectionable as a violation.
Content & IP Rights · Restriction or exception
Venmo trademarks and site elements belong to PayPal; use needs written consent except approved HTML logos
"Venmo.com", "Venmo", related logos, page headers, custom graphics, button icons and scripts are trademarks, service marks or trade dress of PayPal or its licensors, and you and Teen Users may not copy, imitate, modify or use them without PayPal's prior written consent. You may use PayPal-provided HTML logos to direct traffic to Venmo, but may not alter them, use them to mischaracterize Venmo, or imply sponsorship or endorsement. PayPal and its licensors own the Venmo websites, content, services and related technology.
Supporting quotations
Our trademarks
You and any Teen User may not copy, imitate, modify or use them without our prior written consent.
You may use HTML logos provided by us for the purpose of directing web traffic to the Venmo services.
All right, title and interest in and to the Venmo websites, any content thereon, the Venmo services, the technology related to the Venmo services, and all technology and any content created or derived from any of the foregoing is the exclusive property of PayPal and its licensors.
Content & IP Rights · Permission or license
PayPal software comes with a revocable limited license; no reverse engineering
If you or a Teen User use PayPal software such as an API, developer toolkit or app, PayPal grants a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to use it according to its documentation and this agreement, covering updates and new versions. You may not rent, lease or transfer it, must follow its implementation and use requirements (and are liable for all resulting damages if you do not), and may not modify, copy, distribute, reverse engineer, decompile or create derivative works from it or integrated third-party materials. PayPal may update or discontinue software on notice. Third-party software you use on Venmo sites is under that third party's license, and PayPal has no responsibility for it.
Supporting quotations
License grants, generally
PayPal grants you (or the Teen User as applicable) a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to access and/or use our software in accordance with the documentation accompanying such software, including this user agreement
If you or any Teen User do not comply with implementation, access and use requirements you agree you will be liable for all resulting damages suffered by you, a Teen User, us and/or third parties.
We may update or discontinue any software upon notice to you.
You acknowledge that PayPal does not own, control nor have any responsibility or liability for any such third party software application you or a Teen User elect to use on any of our websites, software and/or in connection with the Venmo services.
Content & IP Rights · Permission or license
You give PayPal, its affiliates and users a perpetual, irrevocable license to your content, unpaid
PayPal does not claim ownership of content you or a Teen User provide. But by providing or posting content you grant PayPal, its affiliates and its users (including partners) a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, transferable, sublicensable, worldwide license to copy, display, publish, distribute, modify, make derivative works of, delete, forward and otherwise use your content and associated IP and publicity rights to improve, operate, promote, advertise and market current services and develop new ones, in any form or medium. You grant this on behalf of Teen Users too, and neither you nor they are paid for any content.
Supporting quotations
License grant from you to PayPal; intellectual property warranties
We do not claim ownership of the content that you or a Teen User provide, upload, submit or send to us.
you grant us (including on behalf of any Teen User), our affiliates and our users (including parties that we work with) a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, transferable, sublicensable and worldwide license
to help us improve, operate, promote, advertise and market our current services and develop new ones, in any form, language, medium or technology now known or later developed
We will not compensate you or any Teen User for any content.
Content & IP Rights · Restriction or exception
You warrant your content is yours, accurate and non-infringing, and waive moral rights
You represent and warrant that you have all rights and permissions needed to grant the content license (including for Teen Users), that your and your Teen Users' content is accurate, and that the content and PayPal's use of it will not infringe IP, privacy, proprietary or publicity rights or break confidentiality duties, these terms or law. You waive your moral rights, waive them for any Teen User, and promise neither of you will assert rights in the content against PayPal.
Supporting quotations
(1) you own or otherwise have all the licenses, rights, consents and permissions in your (or a Teen User’s) content necessary to make the above license and grant, including the license and grant on behalf of any Teen User, (2) your and any Teen User content is accurate
you agree to waive your moral rights, you agree to waive them on behalf of any Teen User, and promise that you and any Teen User will not to assert any rights in your or a Teen User’s content against us
Content & IP Rights · Permission or license
Users whose content draws IP claims may have their access limited or terminated
PayPal requires account holders to follow intellectual property laws, including copyright and trademark law, and may, in appropriate circumstances and at its discretion, limit or terminate use of its services for users who use or publish content subject to IP claims. Complaints follow the Submitting Intellectual Property Complaints process.
Supporting quotations
Submitting Intellectual Property Complaints
We may, in appropriate circumstances and at our discretion, limit or terminate the use of our products or services for users who use or publish content on the Venmo platform that is subject to intellectual property rights claims.
Content & IP Rights · Procedure
Copyright complaints follow the DMCA: submit the Infringement Report Form by email, mail or fax
PayPal says it respects others' intellectual property and requires account holders to follow copyright and trademark law. It responds to DMCA-compliant copyright infringement notices. If you think content on Venmo infringes your or your Teen User's rights, you can request removal by sending the Infringement Report Form to infringementreport@paypal.com, or to PayPal, Inc., Attn: PayPal Acceptable Use Policy, 2211 North First Street, San Jose, CA 95131, or by fax to 1-402-537-5774.
Supporting quotations
We respect the intellectual property of others and require that Venmo account holders comply with relevant intellectual property laws, including copyright and trademark laws.
PayPal will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”).
to infringementreport@paypal.com or:
PayPal, Inc.
Attn: PayPal Acceptable Use Policy
2211 North First Street San Jose, CA 95131
Fax number: 1-402-537-5774
Not stated here
The DMCA is external law and the Infringement Report Form is linked but not supplied.
Content & IP Rights · User right or choice
You can file a DMCA counter-notice if your content was removed by mistake
If you believe content you or a Teen User posted was removed or disabled by mistake or misidentification, you may file a written counter-notification under the DMCA to the same email or address.
Supporting quotations
If you believe that content you or a Teen User posted on the site was removed, or access to it was disabled, by mistake or misidentification, you may file a counter-notification with us by submitting a written notification to the email or address above pursuant to the DMCA.
Account & Service Control · Company practice
Repeat infringers' accounts are terminated
PayPal may terminate an infringer's access to Venmo in its sole discretion and has a policy of terminating accounts of repeat infringers.
Supporting quotations
We may terminate an infringer’s access to Venmo products or services in our sole discretion and we have a policy to terminate accounts of repeat infringers.
Legal Rights & Agreement Rules · Restriction or exception
You cannot transfer the agreement without consent; PayPal can assign it at any time
You may not transfer or assign your rights or obligations under the agreement without PayPal's prior written consent, but PayPal may transfer or assign the agreement or any of its rights or obligations at any time.
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Assignment
You may not transfer or assign any rights or obligations you have under this user agreement without our prior written consent. We may transfer or assign this user agreement or any right or obligation under this user agreement at any time.
Legal Rights & Agreement Rules · Context
Business Days exclude weekends and ten listed U.S. holidays
Business Days are Monday through Friday, excluding holidays when Venmo's U.S. offices are closed: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. Saturday holidays are observed the prior Friday and Sunday holidays the following Monday. This matters for the many deadlines counted in Business Days.
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Business Days
“Business Day(s)” means Monday through Friday, excluding holidays when Venmo’s offices are not considered open for business in the U.S.
If a holiday falls on a Saturday, we observe the holiday on the prior Friday. If the holiday falls on a Sunday, we observe the holiday on the following Monday.
Security & Safeguards · Context
Fraud warning: money sent to scammers or the wrong person may not be recoverable
The agreement warns that fraud is a risk, especially with people or businesses you do not know and trust; if something seems off, do not complete the transaction, because money sent to the wrong person or to a fraudster may not be recoverable. It lists common scams (fake buyer payments, fake accidental payments asking for a refund, phishing posing as Venmo, relative-in-need, lottery or prize, fake debt collectors, and employment scams) and asks you to educate Teen Users about them. For goods-and-services sales it advises asking buyers to mark payments as purchases.
Supporting quotations
Consumer fraud warning
If you send money to the wrong person or fall victim to fraud, there is a danger that you may not be able to recover your funds.
If you have Teen Accounts, educate your Teen Users about these scams as well:
When accepting payments for goods or services, ask the buyer to mark the payment as a purchase transaction.
Accidental Payment: a scammer sends you a fraudulent payment, claims it was accidental, and asks that you return their money.
Phishing: a scammer sends forged or faked electronic documents or emails falsely claiming to be Venmo or coming from Venmo but asks you to send money outside your Venmo account.
Relative in Need: a scammer impersonates a family member (commonly grandchildren) and claims there is an emergency requiring you to send money.
Lottery or Prize: a scammer informs you that you’ve won a lottery or prize and must send money to claim it.
Debt Collection: a scammer impersonates a debt collector and induces you to send money using threats or intimidation.
Employment Related: a scammer instructs you to send money in connection with a fraudulent offer of employment.
Security & Safeguards · Procedure
Send money only for yourself, verify recipients, and report scam attempts
Use common sense, send money only for yourself and not for others, verify the recipient's identity before finalizing, and tell PayPal immediately if you believe someone is trying to scam you. Once a transaction completes, your money may not be refunded, so double-check the recipient and legitimacy first.
Supporting quotations
Only send money for yourself and not for others. Be sure to verify the recipient’s identity before finalizing a transaction.
Once a transaction is complete, there is a danger that your money may not be refunded.
Charges & Financial Obligations · User right or choice
You may cancel a payment for a full refund only until the recipient receives it
Except for payments processed as e-checks, you have the right to cancel a transaction for a full refund unless the recipient has already received it; because most Venmo payments arrive within seconds, you often cannot. For pending e-check payments, contact your financial institution to cancel. Check eligibility by selecting the transaction and choosing Cancel in the app, or by calling 855-812-4430.
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Except where the payment is processed as an e-check, you have the right to cancel a transaction for a full refund unless your designated recipient has already received the payment.
since most Venmo payments are received within seconds, you may not be able to cancel your payment for a full refund once the payment is made
For pending payments processed as e-check, contact your financial institution to cancel the payment.
Qualifications & exceptions
Cancellation is unavailable once the recipient has received the payment; e-check payments are canceled through your bank.
Account & Service Control · Permission or license
After two years without login your account may be closed and funds mailed or sent to the state
If you do not log in to your personal account for two or more years, PayPal may close your Venmo account (including Teen Accounts) and send your funds to your primary address (if your identity was verified) or, if required, escheat them to your state of residence as shown in your account, or to Delaware if your address is unknown. Where required, PayPal sends notice before escheating, and if you do not respond the funds go to the state; you then claim them from that state's unclaimed property administrator.
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Dormant accounts
If you do not log in to your personal account for two or more years, we may close your Venmo account (including any Teen Account) and send any of your funds held in our possession to your primary address
If your address is unknown, any of your funds held in our possession will be escheated to the State of Delaware.
Where required, we will send you a notice prior to escheating any of your funds.
Sharing & Disclosure · Context
Google Maps in the app is governed by Google's terms and privacy policy
Your and a Teen User's use of Google Maps within the Venmo app is subject to Google's then-current Maps/Earth Additional Terms of Service and Google Privacy Policy, which are linked but not part of this document.
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Google Maps
Your and a Teen User’s use of Google Maps while using the Venmo services on the Venmo app is subject to the then-current Google Maps/Google Earth Additional Terms of Service at
Not stated here
Google's terms and privacy policy were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
New York law governs, and non-arbitrated disputes go to courts in New York County
Except where federal law preempts or the agreement says otherwise, New York law (without conflict-of-law rules) governs the agreement and disputes about your or your Teen User's use of Venmo. Unless agreed otherwise and to the extent law permits, state and federal courts in New York County have exclusive jurisdiction over disputes not subject to arbitration (other than small claims) and over challenges to the Arbitration Agreement, and you waive objections to that venue and the right to seek transfer.
Supporting quotations
Governing Law and Venue
the laws of the State of New York, without regard to principles of conflict of laws, will govern this user agreement and any claim or dispute that has arisen or may arise between you and PayPal
the state and federal courts in New York County, New York will have exclusive jurisdiction over any disputes (except for disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the Arbitration Agreement or any of its parts
Legal Rights & Agreement Rules · Restriction or exception
You consent to New York County courts and waive venue and inconvenient-forum objections
You and PayPal consent to the exclusive jurisdiction of the New York County state and federal courts for non-arbitrated disputes and waive objections to personal jurisdiction or venue, including inconvenient forum, and any right to seek transfer to another court.
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You and PayPal consent to the exclusive jurisdiction of those courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis or any right to seek to transfer or change venue of any such action to another court.
Legal Rights & Agreement Rules · Context
Unenforceable terms are severed; indemnity, liability limits, disputes and governing law survive termination
Except as otherwise provided, an unlawful, void or unenforceable provision is severed without affecting the rest. Besides provisions that survive by their own terms, Indemnification, Limitation of Liability, Dispute Resolution (including arbitration, class action waiver and jury trial waiver) and Governing Law and Venue survive termination.
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Severability and Survival
if any provision of the user agreement shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this user agreement and shall not affect the validity and enforceability of any remaining provisions
the following sections shall survive termination of this user agreement: (1) Indemnification; (2) Limitation of Liability; (3) Dispute Resolution (including Arbitration Agreement; Class Action Waiver; Jury Trial Waiver); and (4) Governing Law and Venue
Legal Rights & Agreement Rules · Context
Waiving one term waives nothing else; this is the entire agreement for your Venmo account
Waiving one provision does not waive any other or PayPal's right to strict compliance with each term. The agreement states it is the entire agreement between you and PayPal about your Venmo account and services, although it also incorporates separately posted policies such as the Privacy Statement and Acceptable Use Policy.
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Waiver and Entire Agreement
The waiver of any provision of the user agreement shall not be considered a waiver of any other provision or of PayPal’s right to require strict observance of each of the terms herein.
This user agreement constitutes the entire agreement between you and PayPal relating to use of your Venmo account and the Venmo services.
Data Access & Collection · Permission or license
PayPal may verify your or your teen's identity, including credit reports and ID documents
You authorize PayPal, directly or through third parties, to make any inquiries it considers necessary to verify your or a Teen User's identity, which may include asking for date of birth, SSN or TIN, physical address and other identifying information; requiring steps to confirm ownership of an email, phone number or financial instrument; ordering a credit report or checking third-party databases; or requiring a driver's license or other ID documents.
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Identity authentication
You authorize us, directly or through third parties, to make any inquiries we consider necessary to verify your (or a Teen User’s) identity.
asking for further information, such as date of birth, a social security or taxpayer identification number, physical address and other information that will allow us to reasonably identify you or a Teen User;
requiring steps to confirm ownership of an email address, phone number or financial instrument;
ordering a credit report from a credit reporting agency, or verifying your information against third party databases or through other sources; or
requiring you (or a Teen User) to provide a driver’s license or other identifying documents.
Account & Service Control · Permission or license
If identity cannot be verified, PayPal may close, suspend or limit your account
Anti-money laundering and counter-terrorism financing laws may require verification of identifying information for some services. If PayPal cannot obtain the information it needs to verify your or a Teen User's identity after reasonable inquiries, it may close, suspend or limit your account or services.
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Anti-money laundering and counter-terrorism financing laws may require that we verify the required identifying information if you or a Teen User use certain Venmo services.
We reserve the right to close, suspend, or limit access to your Venmo account and/or the Venmo services in the event that, after reasonable enquiries, we are unable to obtain information required to verify your identity (or a Teen User’s).
Legal Rights & Agreement Rules · Context
PayPal, Inc. provides all money transmission under its state licenses
PayPal, Inc. is a licensed money transfer provider and provides all money transmission under its licenses; license details and required jurisdiction disclosures are on a linked page.
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Money Transmitter Licenses
PayPal, Inc. is a licensed provider of money transfer services and all money transmission is provided by PayPal, Inc., pursuant to PayPal, Inc.’s licenses.
Not stated here
The linked licenses page was not supplied.
Legal Rights & Agreement Rules · Context
Venmo says it is only a payment service provider, not your escrow agent, agent, trustee or tax adviser
PayPal says it acts only as a payment service provider. It does not act as escrow agent for money sent to you that has not been transferred, act as your or a Teen User's agent or trustee, form a partnership, joint venture, agency or employment relationship with you, guarantee any user's or seller's identity, determine your tax liability, or (unless the agreement says otherwise) collect or pay taxes. This general statement sits alongside more specific provisions where PayPal does act as agent: holding FDIC-eligible balances as your agent and custodian, and serving as a seller's limited agent for Tap to Pay.
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Venmo is only a payment service provider
We act as a payment service provider only. We do not:
Act as an escrow agent with respect to any money sent to you or a Teen User on Venmo that has not been transferred;
Act as your or a Teen User’s agent or trustee;
Enter into a partnership, joint venture, agency or employment relationship with you or a Teen User;
Guarantee the identity of any user or seller;
Determine if you or any Teen User are liable for any taxes; or
Unless otherwise expressly set out in this agreement, collect or pay any taxes that may arise from use of our services.
Qualifications & exceptions
Specific provisions elsewhere make PayPal your agent and custodian for FDIC-eligible funds and a limited agent for Tap to Pay receipts.
Cross-references
contrast (model-proposed): Eligible balances are held by PayPal as custodian at Program Banks, FDIC-insured up to $250,000 in aggregate — contrast: The general statement that PayPal does not act as your agent or trustee pulls against the specific provision that PayPal holds FDIC-eligible balances as your agent and custodian. The specific custodial role governs those funds; the general statement describes PayPal's role otherwise.
Use & Processing · Context
Privacy practices are in a separate Privacy Policy
The agreement points to the separate Venmo Privacy Policy for how account holder information is used and disclosed; that policy is not part of this saved document.
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Privacy
in order to better understand our commitment to maintaining accountholder privacy, as well as our use and disclosure of accountholder information
Not stated here
The Privacy Policy was not supplied with this source.
Legal Rights & Agreement Rules · User right or choice
California and Florida residents can complain to state regulators; Californians can request email communications
California residents may also file complaints with the California Department of Financial Protection & Innovation by mail, online or with phone help at 866-275-2677, and have a right to receive account communications by email by sending a letter with their email address to PayPal's Legal Department. Florida residents may contact the Florida Department of Financial Services in writing in Tallahassee or at 1-800-342-2762.
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State disclosures
if you are a California resident, you may report complaints to the California Department of Financial Protection & Innovation by mail at Department of Financial Protection & Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834
If you are a California resident, you have a right to receive communications about your Venmo account and the Venmo services by email.
Florida residents may contact the Florida Department of Financial Services in writing at 200 East Gaines Street, Tallahassee, Florida, 32399, or by telephone at 1-800-342-2762.
Legal Rights & Agreement Rules · Context
Phone, carrier and app-store terms also apply; PayPal alone is responsible for Venmo
Your or a Teen User's use of Venmo may be subject to separate agreements with device operating system providers, device makers, mobile carriers and others (Covered Third Parties), and you agree to follow those terms. PayPal is not a party to them and is not responsible for third-party products. The agreement is between you and PayPal, which is solely responsible for Venmo and its maintenance and support.
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You agree that you and any Teen User will comply with all applicable third-party terms of agreement when using the Venmo Services.
We are not a party to those agreements and we have no responsibility for the products and services provided by third parties.
You acknowledge and agree that we are solely responsible for the Venmo services and for providing maintenance and support services for the Venmo services.
Legal Rights & Agreement Rules · Context
Device makers and carriers owe no warranties for Venmo; PayPal handles product, legal and IP claims
Covered Third Parties have no warranty obligations for Venmo, and any losses from Venmo failing to meet a PayPal warranty (if any) are PayPal's sole responsibility. PayPal, not Covered Third Parties, handles claims about Venmo, including product liability, failure to meet legal or regulatory requirements, consumer protection or privacy claims, and intellectual property claims.
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Covered Third Parties have no warranty obligations whatsoever with respect to the Venmo Services
We, not any Covered Third Parties, are responsible for addressing any claims relating to the Venmo services, including, but not limited to: (i) product liability claims; (ii) any claim that the Venmo Services fail to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) intellectual property claims.
Legal Rights & Agreement Rules · Permission or license
Apple and other device platforms can enforce this agreement against you as third-party beneficiaries
If you or a Teen User use Venmo on an Apple device, Apple and its subsidiaries are third-party beneficiaries with the right to enforce the agreement against you, and similar rights may accrue to other participating handset makers and operating systems.
Supporting quotations
you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary
Such rights may also accrue to other handset manufacturers and operating systems which participate in the Venmo services.
Charges & Financial Obligations · Restriction or exception
Unlawful internet gambling transactions are prohibited
Restricted transactions as defined in Federal Reserve Regulation GG cannot be processed through your Venmo account or relationship with PayPal. These generally include credit, transfers, checks or drafts knowingly accepted by gambling businesses for unlawful internet gambling.
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Unlawful internet gambling notice
Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your Venmo account or your relationship with PayPal.
Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet gambling.
Not stated here
Regulation GG is external law and is not interpreted here.
Use & Processing · Restriction or exception
Information you get about other users must stay confidential and cannot be used for marketing without consent
If you or a Teen User receive information about another Venmo customer, you must keep it confidential and use it only in connection with Venmo. You may not disclose or distribute it to third parties or use it for marketing without that user's express consent, may not send unsolicited emails to Venmo customers, and may not use Venmo to collect payments for sending unsolicited emails.
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Your use of information; Data protection laws
If you or a Teen User receive information about any Venmo customer, you and any Teen User must keep the information confidential and only use it in connection with the Venmo services.
You and any Teen User may not disclose or distribute any information about Venmo users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so.
You and any Teen User may not send unsolicited emails to a Venmo customer or use the Venmo services to collect payments for sending, or assist in sending, unsolicited emails to third parties.
Security & Safeguards · Restriction or exception
You must keep personal data secure and avoid causing PayPal to breach privacy laws
Applicable privacy and data protection laws include associated regulations, regulatory requirements and codes of practice. In complying with them, you and any Teen User must implement and maintain appropriate security measures when processing personal data and must not knowingly do or allow anything that might cause PayPal to breach those laws.
Supporting quotations
The privacy and data protection laws that may apply include any associated regulations, regulatory requirements and codes of practice applicable to the provision of the services described in this agreement.
In complying with such laws, you and any Teen User will:
implement and maintain all appropriate security measures for the processing of personal data; and
not knowingly do anything or permit anything to be done which might lead to a breach of any privacy data protection laws by us.
Charges & Financial Obligations · Procedure
Pay or Request: unclaimed payments to non-users are canceled and refunded after 30 days
From your personal or business profile you can send or request money with Pay or Request. If you pay a phone number or email address not linked to a Venmo account, the recipient must open an account to claim it; if they do not claim it within 30 days of sending, the payment is canceled and the money, including any fees you were charged, is returned to you.
Supporting quotations
Using your personal or business profile, you can send or request money using the “Pay or Request” feature in your Venmo account.
If they don’t claim the money sent within 30 days of the date it is sent, the payment will be cancelled and any money (including any fees you were charged) will be sent back to you.
Charges & Financial Obligations · Procedure
Accepting a charge request sends money; charity profiles cannot pay or request
Charge requests must be accepted before money moves, and accepting one sends money to the requester. Charity profiles may not send money or charge requests to Venmo users. Teen Users can send or request money with the compose payments feature, using the Teen Account.
Supporting quotations
Charge requests must be accepted before money is sent. When you accept a charge request sent by another Venmo user, you will send them money.
Charity profiles may not send money or charge requests to Venmo users.
Teen Users may send money to or request money from a Venmo user using the compose payments feature, and the funds will be sent from or received into the Teen Account.
Charges & Financial Obligations · Procedure
Pay or Request uses your balance first, otherwise your chosen method, which becomes your default
If your balance is available (you are verified) and covers the whole payment, the full amount comes from your balance. Otherwise the entire amount is drawn from an eligible payment method you pick from a list; the balance and card are not combined. Choosing a method gives express consent to make it your default for future Pay or Request payments the balance cannot fully cover; it will be pre-selected, you can pick a different one, and picking a different one makes that the new default.
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the full transaction amount will be drawn from your Venmo balance
When your Venmo balance is unavailable or unable to cover the entire amount of such a payment, we will draw the entire amount from an eligible payment method of your choice.
When you choose a payment method, you are also providing your express consent to make that your default payment method for future payments made using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase.
but you will have the option to choose a different payment method
Charges & Financial Obligations · User right or choice
Scheduled Payments: free to set up, backup funding may cost fees, cancel by 11:59 PM PT the day before
You can schedule future single or recurring payments of the same amount. Your balance funds a scheduled payment only if it is available and covers the full amount at the scheduled time; otherwise the full amount goes on your designated backup method, never split. Creating a series is free, but backup-method funding may carry fees, disclosed when you authorize the series, and your bank or card issuer may add its own fees (such as overdraft or cash advance fees). You can cancel in the app settings or by contacting Venmo, and must do so before 11:59 PM PT the day before the payment. The agreement says that if you cancel in time and PayPal does not stop the payment, it will be liable for your losses or damages.
Supporting quotations
You can make future-dated single or recurring payments of the same amount on a schedule that you establish using the “Scheduled Payments” feature.
If not, the full payment amount will be placed on the backup payment method you designate.
There is no fee to create a Scheduled Payments series, but funding a payment from your designated backup payment method may result in fees.
The amount of any fee we charge is disclosed at the time you authorize the Scheduled Payments series.
Please note that your bank account or card issuer may also charge fees for use (e.g., overdraft fees or cash advance fees, respectively).
You must cancel a Scheduled Payment prior to 11:59 PM PT the day before it is scheduled and if we do not do so, we will be liable for your losses or damages.
Qualifications & exceptions
PayPal's liability depends on cancellation before 11:59 PM PT the day before the scheduled payment.
Not stated here
Fee amounts are on the linked Fees page, which was not supplied.
Charges & Financial Obligations · Context
"Personal payments" are non-commercial transfers between users
Personal payments are money sent to other Venmo users through Pay and Request without any underlying donation or commercial transaction, meaning not for buying goods or services or any other commercial transaction. Teen Users may send or request personal payments from the Teen Account.
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Personal payments
You can send money to other Venmo users without making an underlying donation or commercial transaction (that is, the payment is not for the purchase of goods or services or for making any other commercial transaction) using the Pay and Request feature in your Venmo account (known as “personal payments”).
Charges & Financial Obligations · Company practice
Bank-funded personal payments may be sent as e-checks taking 3-5 business days
When you send a personal payment funded by a linked bank account, Venmo may at its discretion process it as an e-check, which the recipient does not receive until the bank processes it, usually 3-5 Business Days.
Supporting quotations
When you send a personal payment funded by a linked bank account, Venmo may, at its discretion, choose to process the payment as an e-check.
This process usually takes 3-5 Business Days.
Charges & Financial Obligations · Restriction or exception
Goods-and-services payments must be marked or go to business profiles; no recurring billing
Payments for goods or services through Pay and Request must be marked as for goods and services or be sent to business profiles. You may not use Pay and Request for regularly recurring goods-and-services payments, such as monthly or routine billing. Teen Users may pay for goods or services but Teen Accounts cannot request or receive goods-and-services payments.
Supporting quotations
Payments for goods and services
Payments for the sale of goods or services made using the Pay and Request feature in your Venmo account must either be identified as for goods and services or sent to business profiles.
You may not send regularly recurring payments for goods and services using the Pay and Request feature in your Venmo account (for example, every month or otherwise on a routine billing cycle).
Teen Users may use the Pay and Request feature to make payments for goods or services; however, Teen Accounts cannot be used to request or receive payments for goods and services.
Charges & Financial Obligations · Company practice
Marked goods-and-services payments may get Purchase Protection; sellers can have payments reversed
Certain Qualifying Payments to a business profile or marked as for goods and services are eligible for the Venmo Purchase Protection Program. Sellers must keep transaction documentation, which PayPal may request to investigate claims. If a seller does not provide adequate documentation, or PayPal decides in its sole discretion that a claim qualifies, PayPal may refund the buyer by reversing the payment from the seller's account, as the later Refunds for Transactions subsection explains (sellers then owe the full amount plus fees).
Supporting quotations
Certain Qualifying Payments made to a business profile or that are marked as for goods and services are eligible for the Venmo Purchase Protection Program.
Sellers must keep appropriate transaction documentation and we may request such information to investigate claims made under the Venmo Purchase Protection Program.
we may initiate a refund to the buyer by reversing the payment from the seller’s account
Qualifications & exceptions
Only certain Qualifying Payments are eligible; eligibility is decided in PayPal's sole discretion.
Sharing & Disclosure · Company practice
Donations get a tax receipt, and your name and email are shared with the charity
You and Teen Users can donate to charity profiles. Venmo's receipt is a donation receipt that may be used for tax purposes. Venmo shares the donor's name and email address (yours, or the Teen User's if the Teen User donated) with the charity profile for acknowledgement and receipt purposes.
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Donations
The receipt received from Venmo is a donation receipt that may be used for tax purposes.
Venmo will share your name and email address (or the Teen User’s name and email address, if the Teen User has made the donation) with any charity profile to which you send a donation for donation acknowledgement and receipt purposes.