24 of 104 cards in Account & Service Control
Account & Service Control · Procedure
Customers must subscribe to a monthly Plan that includes network access, allowances, features, and coverage area, with options to add optional services.
Your Service requires that you subscribe to a monthly "Plan" that includes your monthly network access, allowances and features, where you can use them (your "Coverage Area"), and their monthly and pay-per-use charges.
Account & Service Control · Restriction or exception
Customer billing and shipping addresses, as well as primary place of use, must be located within areas served by Verizon's owned and operated network.
Your billing and shipping addresses, and your primary place of use, must be within the areas served by the network Verizon owns and operates.
Account & Service Control · User right or choice
Customers may cancel a line of Service within 30 days of accepting the Agreement provided they return purchased equipment within the return period, remaining liable for service used through that date.
You can cancel a line of Service within 30 days of accepting this Agreement as long as you return, within the applicable return period, any equipment you purchased from us or one of our authorized retailers in connection with your acceptance of this Agreement, but you'll still have to pay for your Service through that date.
Account & Service Control · Permission or license
Verizon and collections agencies may use autodialers, prerecorded calls, text messages, and email for account status and collections, and send billing notices electronically at any time.
You agree that Verizon and collections agencies that work on our behalf may contact you about your account status, including past-due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number, other contact number or email address you provide.
you acknowledge that we may send you receipts, notices (including billing notices) and other documents regarding your service to this email address(es) or by text message at ANY TIME.
Account & Service Control · Procedure
Postpay service defaults to month-to-month or converts to month-to-month following completion of any minimum contract term, with suspended time excluded from term completion.
If you're signing up for consumer Postpay Service, you're agreeing to subscribe to a line(s) of Service on a month-to-month basis. If you signed up for a minimum contract term, as shown on your receipt or order confirmation, once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service.
(If your Service is suspended without billing or at a reduced billing rate, that time doesn't count toward completing your contract term.)
Account & Service Control · Procedure
Porting a wireless number out to another carrier is treated as a request to cancel Verizon service for that number.
You may be able to transfer, or "port," your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number.
Account & Service Control · Permission or license
Postpay customers may appoint an Account Manager (aged 18+, or 19+ in AL and NE) who can add lines, purchase devices on credit, bill services/accessories, and extend contract terms.
You can appoint someone to manage your Postpay account. The person you appoint (the Account Manager) must be age 18 or older (19 in Alabama and Nebraska) and must not use a device or service that is intended for use by a child. An Account Manager will be able to make changes to your account, including adding new lines of Service, buying a new wireless device(s) on a device payment agreement based upon your credit history, billing certain services and accessories to your account, and extending your contract term.
Account & Service Control · User right or choice
Postpay customers facing a materially adverse change may object and cancel the affected line within 60 days without an early termination fee if Verizon does not negate the change, and dispute resolution changes do not affect pre-existing disputes.
If you're a Postpay customer and a change to your Plan or this Agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it.
Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute.
Account & Service Control · Context
Service requires signal transmission range, and coverage within designated areas can be affected by weather, foliage, terrain, buildings, device models, and network capacity.
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
Account & Service Control · Restriction or exception
Verizon does not support and blocks calls to 900, 976, and certain international premium rate numbers.
We do not support calls to 900, 976 and certain other international premium rate numbers.
Account & Service Control · Restriction or exception
If a prepaid account lacks funds to cover service and is not replenished within 60 days, Verizon cancels the account and forfeits any remaining balance.
If you do not have sufficient funds in your account to cover your Service, and sufficient funds are not added within 60 days, your account will be canceled and any unused balance will be forfeited.
Account & Service Control · User right or choice
Eligible California customers may receive one annual 30-day courtesy suspension of recurring monthly service charges following a lost or stolen device.
If you are a California customer and we haven't given you a courtesy suspension of recurring monthly charges during the past year, we'll give you one for 30 days or until you replace or recover your wireless device, whichever comes first.
Account & Service Control · Restriction or exception
Verizon may immediately limit, suspend, or terminate service without notice for cause, including AUP violations, resale, illegal use, unauthorized signal repeaters, harassment, spam, device tampering, or network disruption.
We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you, or any user of your device or any line of service on your account, or any account manager of your account: (a) breach this agreement or violate our Acceptable Use Policy ([verizon.com/about/terms-conditions/acceptable-use-policy](https://www.verizon.com/about/terms-conditions/acceptable-use-policy/)) or prohibited usage policies; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any US governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; (f) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (g) interfere with our operations; (h) "spam," or engage in other abusive messaging or calling; (i) modify your device from its manufacturer's specifications; or (i) use your Service in a way that negatively affects our network or other customers;
Account & Service Control · Company practice
Heavy data users may experience deprioritized data speeds during times of network congestion for the remainder of their billing cycle, and service may be limited for operational or governmental reasons.
Heavy Data Users, as described in our open internet page [verizon.com/about/our-company/open-internet](https://www.verizon.com/about/our-company/open-internet) and Important Plan Info at [verizon.com/support/important-plan-information](https://www.verizon.com/support/important-plan-information/), may have their Mobile or Fixed Wireless Access data prioritized behind other traffic in times of congestion during an affected billing month. We can also temporarily limit your Service for any operational or governmental reason.
Account & Service Control · Procedure
Notices to prepaid customers take effect immediately via device text, email, or precall message, or three days after mailing.
If you're a Prepaid customer and we send notices to you, they will be considered received immediately if we send them to your wireless device or to any email you've given us, or if we post them as a precall notification on your Service, or after three days if we mail them to the most current address we have for you.
Account & Service Control · Context
Exhibit A governs fixed wireless access offerings including 5G Home, LTE Home, Internet Lite, Wi-Fi Backup, and Whole-Home Wi-Fi add-ons.
This Terms of Service applies to our fixed wireless access services (5G Home Internet, LTE Home Internet, Verizon Home Internet Lite, Wi-Fi Backup) and Whole-Home Wi-Fi and Whole-Home Wi-Fi Plus used with those services (where available).
Account & Service Control · Restriction or exception
Fixed wireless availability and speeds vary by location and cellular network conditions; mmWave versions using internal coaxial wiring do not support concurrent wired TV, voice, or third-party internet.
Unfortunately, we can't guarantee that our service will be available at your address, even if we accept your order and you or we attempt to install it. 5G Home Internet, Verizon Home Internet Lite, and Wi-Fi Backup use 5G and 4G LTE when 5G Ultra Wideband is not available.
Some versions of 5G Home Internet use our high-band mmWave spectrum and the coaxial cable inside your living unit, and do not support simultaneous use of our service with other cable/wired TV, voice (e.g., VoIP) or internet services.
Account & Service Control · Restriction or exception
Fixed wireless service and equipment must be used exclusively at the designated residential address for personal non-commercial use, cannot be resold or shared outside the unit, and does not support static IPs.
The service: (i) and equipment are to be used exclusively at the address that you provided in your order (i.e., the qualified service address) and only for your personal residential, and non-commercial use in a single residential unit; (ii) does not support static IP addresses; (iii) may not be compatible with some live TV streaming services (you should verify compatibility with your streaming provider); and (iv) speeds vary depending on address/location, plan, equipment, signal strength, network connection, and external factors affecting cellular networks.
You may not resell or permit anyone else to resell the service in whole or in part, make the service available to others to use outside of your residential unit, or relocate the service or equipment without notifying us and receiving our consent, as described below.
Account & Service Control · Procedure
Wi-Fi Backup is designed solely for primary ISP outages, requires an independent power source during power failures, and must be manually activated in the Verizon Home app.
Wi-Fi Backup (a) is intended for backup use in the event your primary internet service provider has a network outage, (b) requires a backup power source for use during a power outage, and (c) must be initiated or turned on by the customer in the Verizon Home app.
Account & Service Control · User right or choice
Whole-Home Wi-Fi includes one Verizon-owned Wi-Fi extender if needed, while Whole-Home Wi-Fi Plus is an optional add-on providing up to three extenders for an additional fee.
Whole-Home Wi-Fi is only available in some plans, and includes one Verizon-owned Wi-Fi extender, if needed and provided during Professional Setup or requested afterwards. Whole-Home Wi-Fi Plus is an optional add-on to select plans that you may purchase for an additional fee (plus taxes and surcharges), and includes up to three Wi-Fi extenders; 2 extenders will be shipped after you complete self-setup or will be provided by our technician during professional setup, and you may request 1 more for a maximum of 3 extenders.
Account & Service Control · Procedure
Verizon may conduct exterior signal testing and access outdoor receivers to service or replace them, and customers are responsible for securing any needed landlord or HOA approvals.
From time to time, we may conduct signal testing outside your address or access your outdoor receiver to service, inspect, upgrade, replace and/or remove it. If you rent or live in an area that has a homeowners/property owners association (or similar organization that may require approval for installation in a common area), they may need to approve the installation/setup of the equipment outside of your home and you are responsible for obtaining all necessary approvals.
Account & Service Control · Restriction or exception
Customers cannot move home wireless service or equipment to a new address without Verizon's re-qualification and approval; unauthorized relocation may result in service modification or termination.
You may not move the service or equipment to another address without our authorization, which requires re-qualification of the new address. If you are moving to a new address and wish to continue using the service, then please visit our [website](https://www.verizon.com/home/moving) to submit your move order for approval, or contact us to confirm coverage at your new address and whether you can complete installation/setup yourself or will need professional setup. If you move without notifying us or use the equipment/service at an address other than the qualified service address, then we may not be able to provide service to you, and we may terminate or modify your service.
Account & Service Control · Company practice
Verizon may suspend or cancel home wireless orders or service due to insufficient coverage, failed setup, unauthorized address use, or vacating the premises without notice.
We may suspend or cancel your order or service, if (a) coverage is insufficient or unavailable at your address, (b) installation/setup cannot be completed for any reason, (c) you use the service/equipment at an address other than the qualified service address that you provided in your order, or (d) you vacate your premises and fail to notify us prior to a change in occupancy or ownership.
Account & Service Control · Procedure
Verizon-owned equipment must be returned via The UPS Store or prepaid shipping box rather than retail stores; returning equipment without cancelling service does not stop service billing.
For all of these Verizon-owned equipment returns, please bring the equipment, including any power cord(s), to any [The UPS Store](https://www.theupsstore.com/tools/find-a-store), or contact us at 800-922-0204, so that we can provide you with a return shipping label and box. Please do not return equipment to a store. If you don't cancel your service, then your service charges will continue to apply, even if you return the equipment. If you vacate your premises and fail to return the Verizon-owned equipment, then you will be charged any applicable unreturned equipment fees. If we ask you to leave any outdoor equipment in place, you will not be charged an unreturned equipment fee for it.