33 of 104 cards in Charges & Financial Obligations
Charges & Financial Obligations · Restriction or exception
Post-30-Day Cancellation Charges and Device Financing
Canceling service after 30 days may cause outstanding device financing balances to become immediately due, impact promotions, and leave the customer liable for charges through the end of the billing cycle.
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If you financed your device with Verizon and cancel your Service(s) after 30 days, your outstanding balance may immediately become due. Canceling service may also impact promotions associated with that line(s).
If you cancel service, you'll remain responsible for all fees and charges through the end of that billing cycle.
Charges & Financial Obligations · Restriction or exception
Prepaid Service Refund Restrictions
Prepaid Service is non-refundable after 30 days or once the account has been activated.
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If you signed up for Prepaid Service, no refunds will be granted after 30 days or if your account has been activated.
Charges & Financial Obligations · Permission or license
Credit History Investigation for Postpay and Financing
Postpay customers and device financing applicants authorize Verizon to investigate their credit history at any time for eligibility and service recommendations, with credit agency names and addresses available upon request.
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By accepting this agreement and/or establishing a Verizon billing account and subscribing to our Service(s) for which usage charges are billed at the end of the billing period ("Postpay Service"), or by entering into a device payment installment agreement, you agree to authorize us to investigate your credit history at any time in connection with your Verizon billing account, service subscription, or device payment installment agreement, including for things like establishing your eligibility for, or to recommend to you, services provided by Verizon and its affiliates.
If you'd like the name and address of any credit agency that gives us a credit report about you, just ask.
Charges & Financial Obligations · Company practice
Credit Bureau Reporting of Defaults and Late Payments
Verizon may report account information to credit bureaus, meaning late or missed payments and defaults can appear on credit reports.
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We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
Charges & Financial Obligations · Restriction or exception
Device Installment Balance Payoff upon Cancellation
Customers canceling service with an active device installment agreement may be required to pay off the remaining device balance immediately.
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If you purchased a device on a monthly installment agreement and cancel service, you should check that agreement to determine if you may have to immediately pay off the balance.
Charges & Financial Obligations · Restriction or exception
Account Owner Ultimate Liability for Account Manager Actions
The Account Owner remains financially and contractually responsible for all changes and charges made by designated Account Managers on accounts or subaccounts.
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You, the Account Owner, remain responsible for any changes an Account Manager makes to your account or subaccount.
Charges & Financial Obligations · Restriction or exception
Account Liability for All User and Multi-Device Charges
The customer agrees to pay all access, usage, and other charges incurred by any user of their device or any devices associated with their account.
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You agree to pay all access, usage and other charges that you or any other user of your wireless device incurred. If multiple wireless devices are associated with your account, you agree to pay all charges incurred by users of those wireless devices.
Charges & Financial Obligations · Procedure
Call and Data Usage Rounding and Timing Rules
Time is rounded up to the next full minute and data to the next full megabyte or gigabyte, with network charges applying only to answered calls (including by machines).
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For charges based on the amount of time used or data sent or received, we'll round up any fraction to the next full minute or, depending on how you're billed for data usage, the next full megabyte or gigabyte.
For calls made on our network, we charge only for calls that are answered, including by machines.
Charges & Financial Obligations · Company practice
Delayed Usage Processing and Allocation in Postpay Billing
Postpay usage may not be billed immediately and can appear on a later invoice, while still counting toward the allowance for the month it was used.
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For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count toward your allowance for the month when the Service was used.
Charges & Financial Obligations · Company practice
Verizon Discretionary Surcharges and Telco Recovery Charges
Verizon imposes Administrative and Telco Recovery, Federal Universal Service, and Regulatory Charges that are discretionary company charges rather than government taxes or fees required by law.
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The Administrative and Telco Recovery Charge isn't a tax, it isn't required by law, is not necessarily related to anything the government does, and it is kept by us in whole or in part. The amount of the Administrative and Telco Recovery Charge and what it pays for may change over time.
Our charges also include a Federal Universal Service and a Regulatory Charge, which are also not taxes, aren't required by law, and are not related to government imposed charges and may change.
Charges & Financial Obligations · Restriction or exception
Changes to Government Cost Recovery Surcharges Without Advance Notice
Where Verizon recovers government-imposed costs through fees or surcharges, advance notice of changes to those amounts may not be provided.
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For those charges imposed by the government on us which we are permitted to recover from you as a fee, charge, or surcharge, we may not be able to notify you in advance of changes to those charges. For more information, visit [verizon.com/support/surcharges/](https://www.verizon.com/support/surcharges/).
Charges & Financial Obligations · Procedure
Customer Obligation for Government Taxes and Fees
Customers must pay all mandatory federal, state, and local government taxes, fees, and surcharges, which may change without advance notice.
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You must also pay all taxes, fees and other charges that federal, state and local governments require us to collect from our customers. Please note that we may not be able to notify you in advance of changes to these charges.
Charges & Financial Obligations · Restriction or exception
Domestic and Off-Network Roaming Charges and Speed Reductions
Roaming occurs when connecting off-network or to another carrier even within a coverage area, subjecting the user to extra charges and limited or slowed data speeds.
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You're "roaming" whenever your wireless device connects to a network outside your Coverage Area or connects to another carrier's network, which could happen even within your Coverage Area. There may be higher rates or extra charges (including charges for long distance, tolls or calls that don't connect), and your data service may be limited or slowed when roaming.
Charges & Financial Obligations · Procedure
Carrier Billing for Third-Party Content and Tools to Block Purchases
Third-party digital content purchases billed to the account become due that billing cycle, but account holders can use tools in My Verizon to block third-party charges.
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If the purchaser chooses to have the charges billed to your account, such charges will become part of the amount due for that billing cycle. Verizon offers tools to block or restrict these services, and to block all billing for third-party services on your Verizon wireless bill, at [verizon.com/myverizon](https://secure.verizon.com/signin).
Charges & Financial Obligations · Restriction or exception
Payment Requirement During Bill Disputes
Postpay customers disputing a bill must still pay all charges while the dispute is investigated, unless the dispute concerns a lost or stolen device or the law provides otherwise.
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If you're a Postpay customer, you can dispute your bill, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved.
Charges & Financial Obligations · User right or choice
One-Minute Airtime Credit for Dropped Calls
If a call drops in the coverage area and is redialed and answered within 5 minutes, customers can claim a 1-minute credit by calling within 90 days (Postpay) or 45 days (Prepaid).
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If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer or within 45 days if you're a Prepaid customer, and we'll give you a 1-minute airtime credit.
Charges & Financial Obligations · User right or choice
Service Interruption Credit for Outages Exceeding 24 Hours
Postpay customers losing coverage for over 24 consecutive hours due to Verizon fault can receive a credit for time lost if requested within 180 days, representing their sole remedy for service interruptions.
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If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
Charges & Financial Obligations · Procedure
Monthly Electronic Bill Ready Notices and Paper Bill Option
Customers receive monthly Bill Ready Notices electronically with payment details, with the option to select mailed paper billing through My Verizon.
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You will be billed for your service each month and a Bill Ready Notice (BRN) will be sent to the Account Owner by text message and/or to the email address you provide. The BRN will list the amount due, the due date and notify you that an itemized electronic copy of your bill is available for review in your My Verizon Account at [verizon.com](https://www.verizon.com/) or within the My Verizon App. At any time, you may opt to have a paper bill mailed to you by changing your preferences in your My Verizon Account or by selecting paper billing when you sign up for service.
Charges & Financial Obligations · Restriction or exception
Postpay Late Payment Fees and Collection Agency Surcharge
Unpaid Postpay balances incur late fees up to 5% or $10 monthly where permitted, plus collection agency referral fees up to 18% if referred for collection.
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If you're a Postpay customer and we don't get your payment on time, we will charge you a late fee of up to 5 percent per month on the unpaid balance, or a flat $10 per month, whichever is greater, if allowed by law in the state of your billing address.
If you fail to pay on time and we refer your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent.
Charges & Financial Obligations · Company practice
Security Deposits and Discretionary Payment Allocation
Verizon may require or increase security deposits (paying required simple interest) and apply deposits or payments in any order across customer accounts.
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We may require a deposit at the time of activation or afterward, or an increased deposit. We'll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account.
Charges & Financial Obligations · Restriction or exception
Sub-$1 Credit Balance Refund Request and Service Reactivation Fee
Final credit balances under $1 are refunded only upon explicit request, and reactivating suspended or terminated service may incur a reactivation fee.
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If your final credit balance is less than $1, we will refund it only if you ask. If your service is suspended or terminated, you may have to pay a fee to have service reactivated.
Charges & Financial Obligations · Procedure
Billing Commencement Triggers for Mobile and Home Internet
Standalone service billing begins upon activation, estimated delivery, pickup, or setup completion (whichever is earlier), whereas bundled mobile and home internet billing begins immediately upon order submission.
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Billing for standalone mobile Service or Verizon Home Internet (Wireless) Service, including Wi-Fi Backup, Whole-Home Wi-Fi and Whole-Home Wi-Fi Plus starts when your service is activated, on your estimated delivery date, or day of in-store pickup or professional setup completion, whichever is earlier.
Billing for a Plan that includes both a mobile line and home internet service begins when you submit your order, and doesn't follow the preceding billing start policies.
Charges & Financial Obligations · Procedure
Prepaid Balance Limit and Replenishment Rules
Prepaid customers can replenish their balance prior to expiration, up to a maximum account balance cap of $1,000.
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If you're a Verizon Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. If you maintain a Prepaid account balance, it may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000.
Charges & Financial Obligations · Restriction or exception
Returned Payment Fee and Live Agent Assistance Fee
Returned checks or electronic payments incur a fee up to $30, and making payments or arrangements via a phone representative may incur an Agent Assistance Fee.
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If your check or electronic bank payment to us is returned as not payable, we will charge your account a returned payment fee that will be the lesser of $30 or the maximum allowable by law.
If you make a payment, or make a payment arrangement, through a call center representative, we may charge you an Agent Assistance Fee.
Charges & Financial Obligations · Permission or license
Backup Payment Method Authorization for Unpaid Closed Accounts
Designating a backup payment method authorizes Verizon to charge it for unpaid balances if the account is closed, including obtaining updated card details from issuers.
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When you identify the payment account or payment method that you want us to debit or charge in the event that your account is closed but remains unpaid, you authorize us to bill that payment account or payment method for the amount of any such outstanding balance(s) that you might continue to owe us for any of your Verizon accounts. If the payment method is a credit or debit card, you also agree that we may obtain updated account information from your card issuer or card network for that card.
Charges & Financial Obligations · Restriction or exception
Postpay Service Suspension for Nonpayment and Credit Defaults
Postpay service may be limited, suspended, or terminated without notice for late payment, unverified credit information, insolvency, bankruptcy, or default on device financing agreements.
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or (2) if you're a Postpay customer, and you (a) do not pay your bill on time; (b) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven't yet billed the charges); (c) provide credit information we can't verify; (d) are unable to pay us or go bankrupt; or (e) default under any device financing agreement with Verizon.
Charges & Financial Obligations · Restriction or exception
Discount Adjustment or Removal Not a Material Adverse Change
Verizon may adjust or cancel employer or organizational discounts upon contract expiration or loss of eligibility, and doing so is explicitly not deemed a material adverse change.
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We may adjust or remove your discount according to your organization's agreement with us, and remove your discount if your eligibility ends or your contract term expires. In any case, this won't be considered to have a material adverse effect on you.
Charges & Financial Obligations · Company commitment
Verizon Payment of Arbitration Fees and Filing Fee Reimbursement
If the customer completes informal dispute resolution, Verizon pays tribunal fees and reimburses AAA consumer filing fees at arbitration conclusion.
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If you have followed the mandatory informal dispute resolution process set forth in Paragraph 4, Verizon will reimburse any filing fee that the AAA charges you for arbitration of the dispute at the conclusion of the arbitration. Verizon will also pay any administrative and arbitrator fees charged by the arbitration tribunal.
Charges & Financial Obligations · Company commitment
Pre-Hearing Settlement Offer and $5,000 Minimum Recovery with Legal Fees
If an arbitrator awards more than Verizon's pre-hearing settlement offer (or if no offer was made) but under $5,000, Verizon pays $5,000 plus reasonable attorneys' fees and expenses.
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If you don't accept the offer and the arbitrator awards you an amount of money that's more than our offer but less than $5,000, or if we don't make you an offer, and the arbitrator awards you any amount of money but less than $5,000, then we agree to pay you $5,000 instead of the amount awarded. In that case we also agree to pay any reasonable attorneys' fees and expenses, regardless of whether the law requires it for your case.
Charges & Financial Obligations · User right or choice
Police Report Requirement to Avoid Stolen Equipment Charges
Customers must provide a copy of a police report if Verizon-owned home internet equipment is stolen in order to avoid being charged replacement fees.
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If any of that equipment is stolen, please provide us with a copy of your police report, so that you are not charged for it.
Charges & Financial Obligations · Restriction or exception
Customer-Owned Hardware Maintenance and Promotional Hardware Responsibility
Purchased or promotional hardware (including Wi-Fi extenders and gateways provided before May 31, 2022) is owned by the customer, who bears full responsibility for repair, maintenance, and replacement.
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Any equipment that you purchase, such as a Wi-Fi extender or Wi-Fi extender mini that's not provided by us with Whole Home Wi-Fi or Whole Home Wi-Fi Plus, wireless home phone, or video streaming hardware, is owned by you, and you are responsible for its repair, maintenance and replacement at your own expense, even if we give you any of this equipment for free as part of a promotion.
Charges & Financial Obligations · Company practice
Professional setup requirement and nonrefundable fee
Verizon may require professional setup for certain plans or equipment and charge a technician setup fee that becomes nonrefundable once completed, even if service is cancelled within 30 days.
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Professional setup is not available at all locations or with all equipment and plans, but is required with some services and plans. If you need professional setup and it's available at your location with your plan and the equipment provided, we will attempt to setup the service at the address that you provided in your order. If you select professional setup, we may charge you (plus taxes and surcharges) for the technician to complete the setup. That charge is nonrefundable after setup is completed, even if you cancel service within 30 days after setup.
Charges & Financial Obligations · Restriction or exception
30-day equipment return window and $300 unreturned fee
Customers must return all Verizon-owned equipment within 30 days of cancellation or plan downgrade in undamaged condition, or face an unreturned equipment fee of up to $300 per unit.
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Upon termination of your order or service, or change to a plan without Whole-Home Wi-Fi or that isn’t eligible to add Whole-Home Wi-Fi Plus, you should return all Verizon-owned equipment to us in an undamaged condition (subject only to reasonable wear and tear) within 30 days after cancellation, or you may be charged an unreturned equipment fee of up to $300 per unit of equipment.