Using the Service constitutes agreement to all terms and Important Plan Information, binding the Account Owner, all account lines, subaccounts, and authorized users.
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By using the Service you are agreeing to every provision of this Agreement, any applicable terms and conditions for your Service, and the terms described in the Important Plan Information whether or not you have read them.
This Agreement applies to you, the Account Owner (person ultimately financially liable for the account), applies to all lines on your account, subaccount, and any one you authorize to use your Service.
Legal Rights & Agreement Rules · Context
Third-Party Services Governed by Third-Party Terms
Third-party applications and services accessed through devices or home internet are governed by the separate terms and privacy policies of those third-party providers.
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When you access and use third-party services, including third-party services which Verizon may make available as part of or in connection with your Verizon Service, you are subject to the terms of service and privacy policy issued by those third-party providers when using their services.
Legal Rights & Agreement Rules · Company commitment
Right to Modify Terms and Prior Notice Requirement
Verizon may change prices or terms with advance notice (written notice for Postpay), and continued use after the effective date constitutes acceptance of the change.
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We may change prices and/or any other term of your Service or this Agreement at any time, but we'll provide notice first (except as noted below in the "What Charges are set by Verizon?" and "Government Taxes, Fees, and Other Charges" sections), including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change.
Legal Rights & Agreement Rules · Procedure
Written Notice of Dispute Required to Preserve Legal Claims
While disputes can be discussed by phone, customers must submit written notice or complete the online Notice of Dispute form to preserve arbitration or small claims rights.
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YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR COMPLETE THE NOTICE OF DISPUTE FORM AVAILABLE AT: [verizon.com/about/nod/notice-of-dispute-wireless-form](https://www.verizon.com/about/nod/notice-of-dispute-wireless-form).
Legal Rights & Agreement Rules · Context
Pennsylvania Law Governing Disputed Partial Check Payments
Disputes regarding checks tendered as payment in full for less than the amount owed are governed specifically by Pennsylvania substantive law.
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The substantive laws of Pennsylvania shall be applied to disputes related to checks tendered as payment in full for less than the full balance due, without regard to the conflicts of laws and rules of that state.
Legal Rights & Agreement Rules · Company commitment
Comprehensive Disclaimer of Implied and Express Warranties
Verizon disclaims all express and implied warranties, including merchantability and fitness for a particular purpose, and does not warrant uninterrupted or error-free equipment and network operation.
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We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, any home internet equipment, or any applications you access.
We do not warrant that your wireless device or the equipment will work perfectly, that all features will work, that your device or the equipment will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity.
Legal Rights & Agreement Rules · Restriction or exception
Mutual Limitation to Direct Damages and Consequential Damages Exclusion
Both parties mutually agree to limit claims solely to direct damages, excluding indirect, special, consequential, incidental, treble, or punitive damages under any liability theory.
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You and Verizon both agree to limit claims against each other solely to direct damages. This means that to the fullest extent allowed by applicable law, neither of us will claim any damages that are indirect, special, consequential, incidental, treble or punitive, regardless of the theory of liability.
Legal Rights & Agreement Rules · Company commitment
Non-Liability for Lost Stored Data, Third Parties, and Roaming Carriers
Verizon disclaims liability for lost or deleted voicemails, messages, or device data during service, and subjects roaming claims to the participating carrier's liability limits.
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You also agree we aren't liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you're roaming), you also agree to any limitations of liability that it imposes.
Legal Rights & Agreement Rules · Restriction or exception
Mandatory Binding Arbitration and Jury Trial Waiver
Parties give up jury trial and court rights to resolve disputes through binding arbitration under the FAA or in small claims court, surviving termination of services.
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YOU UNDERSTAND THAT BY ENTERING INTO THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY AGAINST VERIZON. YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT AS DISCUSSED BELOW.
This Agreement is governed by the Federal Arbitration Act. This Agreement to arbitrate continues to apply even after you have stopped receiving services from us.
Legal Rights & Agreement Rules · Context
Broad Dispute Definition and Arbitrator Delegation Clause
Disputes include all claims regarding equipment, advertising, personal injury, privacy, and employee conduct, delegating enforceability and scope questions to the arbitrator.
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Dispute means any dispute that in any way relates to or arises out of this Agreement. This includes, but is not limited to, any equipment, products and services you receive from us, any advertising for such products or services, or alleged personal injury or invasion of privacy relating to such products or services, and includes any disputes you have with our employees or agents. This also includes any dispute regarding the validity, enforceability, or scope of any portion of this Agreement (including the Agreement to arbitrate) unless otherwise provided in this Agreement.
Legal Rights & Agreement Rules · User right or choice
Government Agency Inquiries and Enforcement Permitted
Customers retain the right to report issues to federal, state, or local government agencies, which may seek relief on their behalf if permitted by law.
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You can also bring any issues you may have to the attention of federal, state, or local government agencies, and if the law allows, they can seek relief against us for you.
Legal Rights & Agreement Rules · Procedure
AAA Consumer Rules Administration and Billing County Venue
Arbitrations are administered by the AAA under its Consumer Arbitration Rules in the county of the customer's billing address.
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Except as specifically noted below, ANY DISPUTE WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). Unless you and Verizon agree otherwise, the arbitration will take place in the county of your billing address, and the AAA's Consumer Arbitration Rules will apply to the arbitration.
Legal Rights & Agreement Rules · Procedure
Rule 11 Sanctions Authority and 120-Day Target Resolution
Arbitrators may impose Federal Rule of Civil Procedure 11 sanctions on parties and counsel, aiming to resolve claims within 120 days of appointment.
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The Arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 on represented parties and their counsel. The arbitrator assigned to any arbitration between you and Verizon shall resolve the claims within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.
Legal Rights & Agreement Rules · User right or choice
Small Claims Court Exception and Removal Right
Either party may bring an individual claim in small claims court or elect in writing to transfer an arbitration demand to small claims court prior to arbitrator appointment.
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Alternatively, for claims within the jurisdictional limit of the small claims court in the state encompassing your billing address, either you or Verizon can choose to bring an individual action in small claims court instead of proceeding in arbitration. Furthermore, if the claims in any request or demand for arbitration could have been brought in small claims court, then either you or Verizon may choose to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that choice in writing.
Legal Rights & Agreement Rules · User right or choice
Document-Only Hearing Option for Claims Under $25,000
For claims of $25,000 or less, claimants may choose whether arbitration proceeds solely by written submissions or via in-person or telephone hearing.
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For claims of $25,000 or less, you can choose whether you'd like the arbitration carried out based only on documents submitted to the arbitrator, or by a hearing in person or by phone.
Legal Rights & Agreement Rules · Restriction or exception
Class and Collective Action Waiver and Jury Trial Waiver
Parties waive class and collective actions in both arbitration and court, as well as jury trials, resolving all claims on an individual basis.
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THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, INCLUDING IF A CUSTOMER OR VERIZON OPT OUT OF ARBITRATION PURSUANT TO PARAGRAPH (5) BELOW, YOU AND VERIZON AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, NO ACTION WILL BE BROUGHT ON A CLASS OR COLLECTIVE BASIS AND YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, CLAIM OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY.
Legal Rights & Agreement Rules · Restriction or exception
Prohibition on Representative Actions and Public Injunction Stay
Representative and private attorney general claims are barred in arbitration; if public injunctive relief cannot be waived, such claims are stayed in court until remaining claims finish arbitration.
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NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
Should a court determine that this paragraph prohibits an individual claimant from seeking public injunctive relief, and the applicable law provides an unwaivable right to pursue such public injunctive relief, you and we agree that any claim or request for public injunctive relief shall be stayed and resolved by the court after arbitration of the remaining claims and requests for relief and the remainder of this agreement will be enforceable.
Parties must provide individual written notice with detailed account and claim facts at least 60 days prior to filing arbitration, using Verizon's online Notice of Dispute form.
Supporting quotations
If either of us intends to seek arbitration under this agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating the arbitration. The notice must be provided on an individual basis and provide sufficient information to allow the other party to assess and attempt to resolve the claim.
Notice to Verizon should be sent to Verizon wireless dispute resolution manager, using the form available here: [verizon.com/about/nod/notice-of-dispute-wireless-form](https://www.verizon.com/about/nod/notice-of-dispute-wireless-form).
Legal Rights & Agreement Rules · Procedure
Court Determination of Pre-Arbitration Notice and Limitations Tolling
Courts decide compliance with the informal dispute notice requirement before AAA can accept filings, and all statutes of limitations are tolled during the informal process.
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The sufficiency and enforceability of this paragraph is an issue to be decided by a court prior to the filing of any demand for arbitration and the AAA must not accept, administer, assess, or demand fees in connection with any demand that has not satisfied the requirements set forth in this paragraph.
ALL APPLICABLE LIMITATIONS PERIODS (INCLUDING STATUTES OF LIMITATIONS) WILL BE TOLLED FROM THE DATE OF RECEIPT OF A NOTICE DESCRIBED IN THIS PARAGRAPH THROUGH CONCLUSION OF THE PROCESS CONTEMPLATED BY THIS PARAGRAPH.
Legal Rights & Agreement Rules · Procedure
Mass Filing Definition (50+ Claimants) and Coordinated Arbitration Process
When 50 or more customers with similar claims share coordinated counsel, claims proceed as a Mass Filing in coordinated arbitration, acknowledging potential delay while counsel meet and confer.
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A Mass Filing is when 50 or more customers who raise similar claims and are represented by the same or coordinated counsel initiate notices of dispute pursuant to paragraph 4 above, which must be submitted on an individual, claimant-by-claimant basis, otherwise attempt to commence arbitrations, or file a complaint in court. If a Mass Filing is commenced, the claims shall proceed in arbitration in a coordinated proceeding.
Legal Rights & Agreement Rules · Procedure
Stage One Mass Filing: 80 Bellwethers and Subsequent Mediation
In Stage One of a Mass Filing, 80 bellwether cases (40 selected by each side) proceed to individual arbitration with remaining claims stayed, followed by Verizon-funded mediation.
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In the first stage, 80 arbitrations will proceed and counsel for the Verizon wireless customers and counsel for Verizon wireless shall each select 40 cases to proceed first in arbitration in individual bellwether proceedings in individual arbitrations. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After the arbitrations in the first stage are completed, the parties must engage in a mediation of all remaining cases, and Verizon will pay the mediation fee.
Legal Rights & Agreement Rules · Procedure
Stage Two Mass Filing: 100 Bellwethers and Second Mediation
If Stage One mediation fails, 100 Stage Two bellwethers (50 per side) proceed before separate arbitrators, with unfiled claims held until a second Verizon-funded mediation concludes.
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If the parties cannot agree how to resolve the remaining arbitrations after mediation, they will move forward to a second stage.
In the second stage, 100 arbitrations will proceed and counsel for the Verizon customers and counsel for Verizon shall each select 50 cases to proceed in arbitration in individual bellwether proceedings before separate arbitrators. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After the arbitrations in the second stage are completed, the parties must engage in a mediation of all remaining cases, and Verizon will pay the mediation fee.
Legal Rights & Agreement Rules · User right or choice
Post-Stage Two Individual Court Opt-Out Option
If unresolved after Stage Two mediation, either individual customers or Verizon may opt out of arbitration and pursue individual court complaints.
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After the second stage concludes, if the parties cannot agree how to resolve the remaining claims, any individual customer who is part of this coordinated proceeding, or Verizon, may elect to opt out of arbitration by providing notice to opposing counsel, and if the customer wishes to proceed with the claim, they may file an individual complaint in court.
Legal Rights & Agreement Rules · Procedure
Sequential 100-Claim Batches and Limitations Tolling
Claims not opted out continue in sequential batches of 100 arbitrations with remaining cases stayed, and statutes of limitations remain tolled throughout the process.
Supporting quotations
For those customers who do not opt out of arbitration, their claims will proceed in arbitration in continued batches of 100 claims as set forth above for the second stage. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims.
THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMER'S DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH.
Legal Rights & Agreement Rules · Restriction or exception
Judicial Injunction Authority and Mass Filing Invalidation Fallback
Courts may enjoin non-compliant mass arbitration filings; if mass filing procedures are found unenforceable, claims cannot proceed in arbitration and must proceed in court.
Supporting quotations
A court of competent jurisdiction will have authority to enforce these Additional Procedures for Mass Filings, including by entering an injunction to prohibit filings in violation of this paragraph.
If, after exhaustion of all appeals, an arbitrator or court of competent jurisdiction decides that these Additional Procedures for Mass Filings apply to your dispute but are not enforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of this Agreement.
Legal Rights & Agreement Rules · Restriction or exception
Arbitration Awards Non-Precedential and Case-Specific
Arbitration awards and confirming judgments have no precedential effect in any other proceeding and apply solely to the specific individual case.
Supporting quotations
An arbitration award and any judgment confirming it apply only to that specific case. It can't be used in any other case except to enforce the award itself.
Legal Rights & Agreement Rules · Restriction or exception
No Waiver of Rights and Unilateral Assignment by Verizon
Failure to enforce rights is not a waiver, customer assignments require permission, and Verizon may assign the agreement or outstanding debt without notice.
Supporting quotations
If either you or we don't enforce our rights under this agreement in one instance, that doesn't mean you or we won't or can't enforce those rights in any other instance. You cannot assign this Agreement or any of your rights or duties under it without our permission. However, we may assign this Agreement or any debt you owe us without notifying you.
Legal Rights & Agreement Rules · Context
Severability of Invalid Provisions Outside Class Waiver
If any provision outside the class action waiver is ruled invalid, it will be severed and the remaining agreement remains fully enforceable.
Supporting quotations
If any part of this agreement, including anything regarding the arbitration process (except for paragraph 3 of the dispute resolution section above), is ruled invalid, that part may be severed from this agreement and the rest enforced.
Legal Rights & Agreement Rules · Context
Entire Agreement and Exclusion of Sales or Rep Oral Statements
The Agreement and incorporated documents constitute the entire agreement, explicitly excluding oral or written statements by sales or service representatives.
Supporting quotations
This agreement and the documents it incorporates form the entire agreement between us. Any other documents, or on anything said by any Sales or Customer Service Representatives will not form any part of the agreement between us, and you have no other rights regarding Service or this agreement.
Legal Rights & Agreement Rules · Context
Governing Law Defined by Customer Billing Address State
Federal law and the laws of the state corresponding to the customer's billing address govern the agreement and disputes, without regard to choice of law rules.
Supporting quotations
Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the billing address associated with your Verizon account, without regard to the conflicts of laws and rules of that state.
Legal Rights & Agreement Rules · Context
Customer Agreement Effective Date June 16, 2026
The core customer agreement terms record an update date of June 16, 2026.
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Updated June 16, 2026
Legal Rights & Agreement Rules · Permission or license
Unilateral modification of Exhibit A terms without advance notice
Verizon reserves the right to modify the Exhibit A Home Internet terms of service from time to time without providing advance notice.
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These Terms of Service may be modified by us from time to time without advance notice.
Legal Rights & Agreement Rules · Context
Exhibit A terms update date
The Exhibit A Home Internet (Wireless) terms state an update date of June 16, 2026.