7 of 104 cards in Security & Safeguards
Security & Safeguards · Restriction or exception
When porting a number in to Verizon, certain services including 911 location services may experience initial delays.
If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services.
Security & Safeguards · Company practice
Verizon may remotely alter wireless device software, apps, or programming without notice, which may affect stored data or device functionality.
We may change your wireless device's software, applications or programming remotely, without notice. This could affect your stored data, or how you've programmed or use your wireless device.
Security & Safeguards · Company practice
Newly purchased devices may be temporarily locked to operate exclusively on Verizon's network to mitigate fraud and theft pursuant to its unlocking policy.
In order to mitigate theft and other fraudulent activity, newly purchased devices may be locked temporarily to work exclusively on the Verizon Network. For more information, visit [verizon.com/support/device-unlocking-policy](https://www.verizon.com/support/device-unlocking-policy/).
Security & Safeguards · Procedure
Customers must report lost or stolen devices immediately to suspend service; delay without good reason may result in liability for unauthorized charges incurred before reporting, though disputed charges are suspended during investigation.
It's important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you're a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we're happy to review your account activity and any other information you'd like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don't have to pay any charges you dispute while they are being investigated.
Security & Safeguards · Company practice
Verizon reports to and checks the GSMA blacklist, suspending service to any device whose IMEI appears on the list, requiring the customer to resolve removal with the seller.
If at any time a device IMEI has been reported to that list Verizon will suspend service to that device. If you obtain or activate a device that is reported lost or stolen, or a device that is on your account is subsequently reported lost or stolen, you must work with the seller to remove the device from the lost or stolen list.
Security & Safeguards · Restriction or exception
Disallowed damages include losses resulting from unauthorized account or device access, including SIM swaps or authentication takeovers of financial or cryptocurrency accounts.
For example, disallowed damages include those arising out of a Service or device failure, unauthorized access or changes to your account or device, or the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds.
Security & Safeguards · Restriction or exception
Customers must use Verizon-certified equipment and must not relocate or reposition installed equipment without authorization, as moving it may cause loss of service.
You must use equipment that we certify for use with the service. Equipment varies depending on address/location, network connection, and plan.
Once that equipment is set up by you or our technician, please don’t move it to a different location or position without our authorization as you may lose service