Replacing WHOOP Products — Lifetime Warranty

2 of 19 cards in Account & Service Control

Account & Service Control · Restriction or exception

Replacement requires an active membership with a valid payment method on file

The second stated criterion for a warranty replacement is an active WHOOP membership with a valid payment method on file. When you contact support, you are asked for your membership details so WHOOP can confirm eligibility.

Supporting quotations

You have an active membership with a valid payment method on file.

Your membership details to confirm eligibility.

Qualifications & exceptions

Stated as one of the criteria for replacement alongside the purchase-source criterion.
Membership details are requested to confirm eligibility.

Not stated here

The article does not say what happens to a warranty claim if the membership lapses or the payment method is invalid, or which membership details are checked.

Cross-references

qualifies (model-proposed): WHOOP says it backs its devices with a Lifetime Warranty and will replace one if you meet the criteria — qualifies: Active membership is the other criterion limiting the replacement promise.

Account & Service Control · Restriction or exception

You must sign in to your WHOOP account on the shop to complete a replacement order

To complete a replacement order, the article says you must sign in to your WHOOP account on shop.whoop.com. It says this is required so you can only get a replacement strap for the hardware tied to your membership tier.

Supporting quotations

You must sign into your WHOOP account on shop.whoop.com in order to complete your replacement order.

This is required so we can ensure you can only get a replacement strap for the hardware associated with your membership tier.

Qualifications & exceptions

Stated as an important note in the section on purchasing a replacement.
The stated purpose is to match replacement straps to the hardware for your membership tier.

Not stated here

The first sentence refers to a replacement order and the second to a replacement strap, so the article does not make clear whether the sign-in requirement covers every item or only straps.

Cross-references

qualifies (model-proposed): If a product is not eligible, you may need to buy a replacement from the WHOOP Shop — qualifies: Completing a replacement order in the WHOOP Shop requires signing in to a WHOOP account.