Replacing WHOOP Products — Lifetime Warranty

WHOOP · Official agreement

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Charges & Financial Obligations · Company practice

If a product is not eligible, you may need to buy a replacement from the WHOOP Shop

If a product does not qualify for warranty coverage, the article says you may need to buy a replacement, and that you will need to if your claim is found not covered. Replacements for products not covered can be bought through the WHOOP Shop.

Supporting quotations

If your product is not eligible for warranty coverage, you may need to purchase a replacement.
If not covered, you will need to purchase a replacement.
If your product is not covered under warranty, you can purchase replacements through the WHOOP Shop.

Qualifications & exceptions

  • The article uses "may need to" in the exclusions section and "will need to" in the claim steps.
  • Purchases are completed in the WHOOP Shop and require signing in to your WHOOP account.

Not stated here

  • The article does not give prices or say whether anything is credited toward the purchase.

Charges & Financial Obligations · Procedure

Replacement battery packs are bought in the WHOOP Shop; WHOOP MG needs a wireless PowerPack

The replacement table says to buy a replacement battery pack (4.0, 5.0, MG) from the WHOOP Shop, to make sure it is compatible with your device, and that WHOOP MG requires a wireless PowerPack.

Supporting quotations

Battery Pack (4.0, 5.0, MG)
Visit the WHOOP Shop to purchase a replacement. Ensure compatibility with your device. WHOOP MG requires a wireless PowerPack.

Qualifications & exceptions

  • Checking compatibility is left to the customer.
  • The row names the 4.0, 5.0 and MG battery packs together.

Not stated here

  • The article does not say how this purchase route relates to a warranty replacement of a defective battery pack.

Charges & Financial Obligations · Procedure

Replacement sensors (4.0, 5.0, MG), accessories and apparel are bought from the WHOOP Shop

The replacement table lists the WHOOP 4.0, 5.0 and MG sensors, and accessories or apparel, with a link to the WHOOP Shop to buy each. It says to purchase a replacement or the item.

Supporting quotations

Accessory or Apparel
Visit the WHOOP Shop to purchase the item.
WHOOP 4.0 Sensor
Visit the WHOOP Shop to purchase a replacement.
WHOOP 5.0 Sensor
Visit the WHOOP Shop to purchase a replacement.
WHOOP MG Sensor (Medical-Grade)
Visit the WHOOP Shop to purchase a replacement.

Qualifications & exceptions

  • Each row of the table points to a shop page for that item.
  • The table sits under the heading about purchasing a replacement when a product is not covered.

Not stated here

  • The article does not say how this route relates to a warranty replacement of a defective sensor.