Legal Rights & Agreement Rules · Company commitment
WHOOP says it backs its devices with a Lifetime Warranty and will replace one if you meet the criteria
WHOOP says it stands behind its WHOOP devices with a Lifetime Warranty and, if you have defects or issues, will work with you to resolve them. If needed, WHOOP will replace your device, but only as long as you meet the listed criteria: buying through WHOOP or an approved partner, and having an active membership with a valid payment method on file.
Supporting quotations
We stand behind our WHOOP devices with a Lifetime Warranty, ensuring that if you experience defects or issues, we’ll work with you to resolve them.
If needed, we will replace your device as long as you meet the following criteria:
Qualifications & exceptions
Replacement is stated as "if needed" and only "as long as you meet the following criteria".
The article separately lists which items are covered and which are not, and says only manufacturing defects are covered.
Not stated here
This article does not say what "lifetime" is measured against, such as the device, the membership or the product line.
It does not say whether the replacement is new or refurbished, who pays for shipping, or how long a claim takes.
Legal Rights & Agreement Rules · Restriction or exception
Replacement requires buying directly from WHOOP or an approved partner; other sources may not qualify
One of the two stated criteria for a replacement is that you bought the device directly through WHOOP or an approved WHOOP partner. The claim steps add that devices bought from unauthorized sources may not be eligible, which is softer than a flat refusal.
Supporting quotations
You purchased directly through WHOOP or an approved WHOOP partner.
Devices purchased from unauthorized sources may not be eligible.
Qualifications & exceptions
Both listed criteria are presented together as conditions for replacement.
The unauthorized-source line says "may not be eligible", not that such devices are never covered.
Step 2 asks for proof of purchase when the device was not bought directly from WHOOP.
Not stated here
The article does not say who counts as an approved WHOOP partner or an unauthorized source.
The article points to Section 18 of the Terms of Use for full warranty details; that text is not in this document
The article says full details are in Section 18 of the WHOOP Terms of Use, and Step 1 tells you to review the Lifetime Warranty Terms, which link to the same Terms of Use page. Those Terms are a separate document that this analysis does not include, so the article should be read as a summary of the warranty, not its full terms.
The Section 18 text was not supplied with this saved article, so nothing here is taken from it.
Not stated here
The text of the Terms of Use, including Section 18 and the Lifetime Warranty Terms the link points to, is not supplied here, so this card cannot say what they provide.
The content of Section 18 is unknown here, including whether it adds, changes or overrides anything in this article.
The article does not say which controls if the two differ.
Legal Rights & Agreement Rules · Company commitment
Defective WHOOP sensors and battery packs (4.0, 5.0, MG) qualify for replacement
The article lists a defective WHOOP sensor and a defective battery pack, for the 4.0, 5.0 and MG models, as items that qualify for a replacement under the Lifetime Warranty.
Supporting quotations
The following items qualify for a replacement under WHOOP’s Lifetime Warranty:
Defective WHOOP sensor (4.0, 5.0, MG)
Defective battery pack (4.0, 5.0, MG)
Qualifications & exceptions
Model scope is 4.0, 5.0 and MG for both sensors and battery packs.
Step 1 states that only manufacturing defects are covered.
The general criteria on purchase source and active membership still apply.
Not stated here
The article does not define what makes a sensor or battery pack "defective".
Legal Rights & Agreement Rules · Company commitment
A sensor damaged in a way that affects its functionality or accuracy is also listed as covered
The covered list includes a WHOOP sensor that is damaged in a way that affects how it works or how accurate it is. This sits next to the later statement that only manufacturing defects are covered, so the article does not make clear whether damage from how the sensor was used or treated counts.
Supporting quotations
WHOOP sensor damaged in a way that affects its functionality or accuracy
Qualifications & exceptions
Applies to the sensor; for battery packs the exclusions list damage from improper use as not covered.
The harm to functionality or accuracy is the threshold the article names.
Not stated here
The article does not say what kinds or causes of damage are covered, or how "manufacturing defects only" is meant to fit with this line.
Legal Rights & Agreement Rules · Restriction or exception
Step 1 says only manufacturing defects are covered
In the eligibility check step, the article states that only manufacturing defects are covered. This narrows the broader coverage list, and it is in tension with the line that covers a sensor damaged in a way that affects its functionality or accuracy.
Supporting quotations
Only manufacturing defects are covered.
Qualifications & exceptions
Stated as part of the step that tells you to check eligibility before contacting support.
Not stated here
The article does not define a manufacturing defect or say who decides whether a problem is one.
Membership Services helps troubleshoot and issues a replacement if you are eligible
For problems with the covered items, the article says Membership Services will help you troubleshoot and will issue a replacement if you are eligible.
Supporting quotations
If you experience issues with any of these items, Membership Services will assist you in troubleshooting and issuing a replacement if eligible.
Qualifications & exceptions
Replacement depends on eligibility, so troubleshooting does not guarantee one.
Not stated here
The article does not say whether troubleshooting must be tried before a replacement is considered.
Legal Rights & Agreement Rules · Restriction or exception
Lost or stolen sensors and battery packs are not covered
The article lists a lost or stolen WHOOP sensor or battery pack as not covered by the Lifetime Warranty.
Supporting quotations
The following items are not covered by WHOOP’s Lifetime Warranty:
Lost or stolen WHOOP sensor or battery pack
Qualifications & exceptions
Listed under the heading for items not covered by the warranty.
Not stated here
The article does not say whether any other option exists for a lost or stolen item beyond buying a replacement.
Legal Rights & Agreement Rules · Restriction or exception
Cosmetic damage and battery packs damaged from improper use are not covered
Cosmetic damage, with scratches and dents given as examples, is not covered. Battery packs damaged from improper use are also not covered.
Supporting quotations
Cosmetic damage (scratches, dents, etc.)
Battery packs that have been damaged from improper use
Qualifications & exceptions
The improper-use exclusion is written for battery packs only; the article does not say the same for sensors, and a damaged sensor can be covered if its function or accuracy is affected.
The scratches and dents are examples, as the text says "etc.".
Legal Rights & Agreement Rules · Restriction or exception
Unauthorized modifications or repairs, and sensors with altered model names or serial numbers, are not covered
The article lists unauthorized modifications or repairs as not covered, and also WHOOP sensors whose factory model name or serial number has been altered.
Supporting quotations
Unauthorized modifications or repairs
WHOOP sensors with an altered factory model name or serial number
Qualifications & exceptions
The altered-identifier exclusion names sensors.
Not stated here
The article does not say what makes a modification or repair unauthorized.
Legal Rights & Agreement Rules · Restriction or exception
Bands and accessories appear in the list of items not covered
"Bands & Accessories" appears as an item in the list of things not covered by the Lifetime Warranty, with no further text. A later table says accessories and apparel are replaced by buying them from the WHOOP Shop.
Supporting quotations
Bands & Accessories
Qualifications & exceptions
The entry is a bare list item, so its reach depends on the heading above it.
Not stated here
The article does not define what counts as a band or an accessory, or whether any band problem could be treated as a covered defect.
Legal Rights & Agreement Rules · Procedure
Before contacting support, prepare a photo or video, proof of purchase if needed, and membership details
Before you contact support, the article says to prepare a photo or video that clearly shows the issue, proof of purchase if the product was not bought directly from WHOOP, and your membership details to confirm eligibility.
Supporting quotations
Before contacting support, prepare the following:
A photo or video clearly showing the issue.
Proof of purchase (if not purchased directly from WHOOP).
Your membership details to confirm eligibility.
Qualifications & exceptions
Proof of purchase is asked for only when the product was not purchased directly from WHOOP.
Not stated here
The article does not say what counts as acceptable proof of purchase.
Legal Rights & Agreement Rules · Procedure
Submit a request to Membership Services with all documents; a representative confirms whether it qualifies
You submit a request to Membership Services and provide all the required documentation. A representative then confirms whether your product qualifies under the Lifetime Warranty. If it does, WHOOP says it will process your warranty claim and guide you on the next steps.
A representative will confirm whether your product qualifies under the Lifetime Warranty.
If your device qualifies, WHOOP will process your warranty claim and guide you on the next steps.
Qualifications & exceptions
The qualification decision is made by a representative after documentation is provided.
Processing and next steps follow only if the device qualifies.
Not stated here
The article does not say how long a decision takes, what the next steps are, or whether a decision can be appealed.
Legal Rights & Agreement Rules · Context
A WHOOP support guide on replacing WHOOP products, last published 2/5/2026
This is a WHOOP support article that describes itself as a guide to replacing WHOOP products. It shows a last-published date of 2/5/2026 2:08 PM, which is a publication timestamp rather than a stated effective date.
Supporting quotations
This guide provides information on replacing WHOOP products.
Last Published Date
2/5/2026 2:08 PM
Qualifications & exceptions
The date is labeled "Last Published Date".
Not stated here
The article gives no effective date, time zone, region or product-line limit beyond the models it names.