Your order is an offer; WHOOP accepts it only when the product ships
Each part of an order you submit to WHOOP or an authorized reseller is an offer to purchase. A message confirming that your order was received does not mean the order is accepted. WHOOP or the reseller is treated as accepting your order only once the products you ordered have shipped. If you receive no confirmation of receipt, contact customer service at support@whoop.com before re-entering the order.
Supporting quotations
Order Acceptance. Each part of any order that you submit to WHOOP or an Authorized Reseller constitutes an offer to purchase. If you do not receive a message from WHOOP or an Authorized Reseller confirming receipt of your order, please contact our (or the Authorized Reseller’s, as applicable) customer service department at support@whoop.com before re-entering your order.
WHOOP’s or an Authorized Reseller’s confirmation of receipt of your order does not constitute WHOOP's or Authorized Reseller’s acceptance of your order. WHOOP or Authorized Reseller (as applicable) is only deemed to have accepted your order once the Product(s) you ordered have been shipped.
ORDER PROCESS
Qualifications & exceptions
The same acceptance rule applies to authorized resellers' own orders.
Charges & Financial Obligations · Permission or license
WHOOP or a reseller can deny any order for any reason
WHOOP and authorized resellers reserve the right to deny any order for any reason. The terms give examples: an error in pricing or other product information, insufficient or erroneous billing, payment or shipping information, suspected use of stolen payment card information or other apparent fraud, or a product that is unavailable because it was discontinued or otherwise. They may also refuse any order connected with a previous payment dispute.
Supporting quotations
Order Issues. Although we strive to accept all valid orders, WHOOP and Authorized Reseller reserve the right to deny any order for any reason, including if: (i) we discover an error in pricing and/or other information about the Product or receive insufficient or erroneous billing, payment, and/or shipping information, (ii) we suspect an order has been placed using stolen payment card information or otherwise appears to be connected to fraud, or (iii) the ordered Product is unavailable due to discontinuance or otherwise.
WHOOP and Authorized Reseller may also refuse any order that is connected with a previous payment dispute.
Qualifications & exceptions
The listed examples are illustrative, because the terms treat 'including' as non-limiting.
WHOOP says it strives to accept all valid orders.
Charges & Financial Obligations · Permission or license
Products are subject to availability; WHOOP can limit, reject or discontinue without notice
Everything offered in the WHOOP store or through an authorized reseller is subject to availability. WHOOP reserves the right to set quantity limits on any order, to reject all or part of an order, and to stop offering certain products without prior notice. Putting a product on the store or with a reseller at a given time does not promise or warrant that it will be available at any time.
Supporting quotations
All Products offered on the Store and via an Authorized Reseller are subject to availability. We reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering certain Products without prior notice.
Such information, including pricing, and the availability of any Product are subject to change at any time without notice.
THE INCLUSION OF ANY PRODUCTS ON THE STORE OR BY AN AUTHORIZED RESELLER AT A PARTICULAR TIME DOES NOT IMPLY OR WARRANT THAT THESE PRODUCTS WILL BE AVAILABLE AT ANY TIME.
Qualifications & exceptions
Pricing and availability of any product can change at any time without notice.
Charges & Financial Obligations · Company practice
Price you pay: product price plus sales tax and shipping, less discounts
Prices are shown in the currency for your selected location. The total charged is the price of the products in your order plus any applicable sales tax and shipping charges, less any discounts offered. WHOOP can change prices at any time, but a change does not affect an order you already placed. WHOOP gives no price protection and no refund if a price drops or a promotion starts after you buy.
Supporting quotations
PRICING
Prices are stated in the applicable currency based on your selected location. Your total price charged for Products will include the price of the Products in your order plus any applicable sales tax and shipping charges, less any discounts offered.
We reserve the right to change prices at any time, but changes will not affect any order for Products you have already placed prior to the change in price.
We do not provide price protection or refunds in the event of a price drop or promotional offering.
Qualifications & exceptions
Price changes do not apply retroactively to orders already placed.
Charges & Financial Obligations · Permission or license
WHOOP can cancel orders placed at an incorrect price, even after you were charged
If a product is listed at the wrong price because of a typographical error or an error in pricing information from WHOOP's suppliers, WHOOP can refuse or cancel orders for it. That right applies whether or not the order was confirmed and your credit or debit card was charged. If your card was already charged and the order is canceled, WHOOP says it will promptly credit your card with the incorrect price you paid.
Supporting quotations
In the event that a Product is listed at an incorrect price on the Store due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for the Product listed at the incorrect price.
We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged.
If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the incorrect price paid.
Qualifications & exceptions
The credit commitment covers the incorrect price paid, as a credit to the credit or debit card account.
Charges & Financial Obligations · Permission or license
You authorize WHOOP to immediately charge the full order amount
Payment terms shown to you while you buy are part of these Terms of Sale. You agree to pay all orders at the prices and billing terms in effect when you order, including applicable sales tax and shipping charges, which WHOOP calculates and charges under applicable laws. By providing a card or other accepted payment method you represent that you are authorized to use it and you authorize WHOOP, or its payment processor, to immediately charge it for the total amount of your order, including taxes and other charges.
Supporting quotations
PAYMENT
Any payment terms presented to you in the process of purchasing your Products are deemed part of these Terms of Sale and are incorporated herein by reference.
You agree to pay for all orders in accordance with the prices and such billing terms in effect at the time of your order. For all orders, WHOOP calculates and charges sales tax in accordance with applicable laws. You agree to pay all applicable taxes and shipping charges.
you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our Payment Processor (as defined below)) to immediately charge your payment method for the total amount of your order (including any applicable taxes and other charges).
Qualifications & exceptions
You must provide a valid credit card or other account information from a payment provider WHOOP accepts.
Cross-references
contrast (model-proposed): Your order is an offer; WHOOP accepts it only when the product ships — contrast: Tension reviewed: the payment terms let WHOOP charge the full order amount immediately, while the order process says WHOOP treats an order as accepted only once the products ship, so you can be charged before the order is accepted.
Charges & Financial Obligations · Restriction or exception
An invalid or unverifiable payment method can suspend or cancel your order
If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment problem WHOOP encounters before the order can proceed.
Supporting quotations
If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment problem we encounter in order to proceed with your order.
Not stated here
The text does not say how long WHOOP waits before cancelling or how a suspended order is resolved.
Charges & Financial Obligations · Restriction or exception
WHOOP disclaims payment-processor errors and can correct payment mistakes
WHOOP says it is not responsible for errors by a payment processor. It also reserves the right to correct any error or mistake that it or a processor makes, even if payment has already been requested or received.
Supporting quotations
We are not responsible for any errors by a Payment Processor.
We reserve the right to correct any errors or mistakes that we or a Payment Processor make even if we or a Payment Processor have already requested or received payment.
Qualifications & exceptions
You also agree to pay, directly or through a processor, all amounts for the order under the applicable payment terms and to make payment with your selected payment method.
Not stated here
The text does not describe how a correction is communicated or how a disputed correction is resolved.
Charges & Financial Obligations · Context
Your payment provider's agreement, not this one, sets your card rights
Your agreement with your payment provider governs your use of the payment method you chose. For your rights and liabilities as a cardholder or account holder you should refer to that agreement rather than to this one.
Supporting quotations
Payment Method. Your Payment Provider agreement governs your use of the designated Payment Method, and you must refer to that agreement, not this Agreement, to determine your rights and liabilities.
Not stated here
The text says 'this Agreement' without defining it; it most naturally refers to these Terms of Sale.
Charges & Financial Obligations · Restriction or exception
Promo codes: one use per person, official channels only, no resale or sharing
WHOOP may, in its sole discretion, create discounts and promotional codes, each subject to any extra terms set for that code. A promo code can be used only once per person, and only codes sent to you through official WHOOP communication channels are valid. Codes must be used for their intended audience and purpose and lawfully. They may not be duplicated, sold or transferred, or made available to the general public (for example by posting them on a public forum), unless WHOOP expressly permits it. Codes can only be used under their specific terms and are not redeemable for cash.
Supporting quotations
DISCOUNT AND PROMO CODES
We may, in our sole discretion, create discounts and promotional codes that may be redeemed for discounts or other benefits, subject to any additional terms that we establish on a per promotional code basis (“Promo Codes”).
Promo Codes may only be used once per person. Only Promo Codes sent to you through official WHOOP communications channels are valid.
(i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by us;
(iv) may only be used pursuant to the specific terms that we establish for such Promo Code; (v) are not redeemable for cash;
Qualifications & exceptions
Additional terms can be set for each individual promo code.
Charges & Financial Obligations · Permission or license
WHOOP can disable promo codes at any time, and codes may expire
WHOOP may disable a promo code at any time for any reason without liability to WHOOP, and a promo code may expire before you use it.
Supporting quotations
(iii) may be disabled by us at any time for any reason without liability to us;
and (vi) may expire prior to your use.
Not stated here
The text does not say whether WHOOP will notify you before disabling a code.
Charges & Financial Obligations · Restriction or exception
Purchases are for personal use; WHOOP can cancel orders it suspects are for resale
Purchases from the store or an authorized reseller are for personal use only and are not authorized for resale, except that a consumer may individually sell products they bought for their own personal use. WHOOP reserves the right to refuse or cancel your order if it suspects you are buying products to resell them.
Supporting quotations
RESALE RESTRICTION
Purchases made on the Store or via an Authorized Reseller are intended for personal use only and are not authorized for resale (aside from the individual sale of Products by a consumer who purchased same for personal use).
We reserve the right to refuse or cancel your order if we suspect you are purchasing Products for resale.
Qualifications & exceptions
The exception covers the individual sale by a consumer of products that consumer bought for personal use.
Not stated here
The text does not say what quantity or pattern of buying WHOOP treats as suspected resale.
Charges & Financial Obligations · Procedure
Refused deliveries go back to WHOOP and refunds can take up to 45 days
If a delivery is refused, it is returned to WHOOP's warehouse. It may take up to 45 days for the returned items to be identified as refused and processed for a refund.
Supporting quotations
Refused deliveries will be returned to our warehouse. It may take up to 45 days for the returned items to be identified as refused and processed for a refund.
Not stated here
The text does not say who pays return shipping for a refused delivery or how the refund amount is calculated.
Charges & Financial Obligations · Context
Returns of devices bought with a membership follow the Terms of Use
For WHOOP devices ordered and shipped as part of a WHOOP membership order, these Terms of Sale do not set the return policy. They point to WHOOP's Terms of Use for it.
Supporting quotations
RETURNS FOR REFUND
Our Return Policy for WHOOP Devices that are part of a WHOOP Membership Order. For the return policy for WHOOP Devices ordered and shipped in connection with a WHOOP Membership, see the Terms of Use.
Qualifications & exceptions
This applies to devices ordered and shipped in connection with a membership.
Not stated here
The Terms of Use return policy is linked but not supplied in this saved source, so its conditions are not known from this text.
Charges & Financial Obligations · Procedure
Store apparel and accessories: unworn returns within 30 days, except final sale
For apparel and accessories bought from the WHOOP store, WHOOP accepts unworn returns within 30 days of delivery, unless the item is marked final sale (the examples given are Boxers and WHOOP Your Way). Members who are not WHOOP Pro members must pay the cost of shipping the return. You start a return by submitting a request at support.whoop.com. WHOOP can reject a return if the product is worn or used, and in that case the member receives no refund.
Supporting quotations
Our Return Policy for other Products. If you purchased apparel and accessories from the Store, WHOOP will accept all unworn returns within thirty (30) days of delivery, unless marked as final sale (i.e., Boxers, WHOOP Your Way).
Non-WHOOP Pro members must cover the cost of shipping to return the applicable Product. To initiate a return, please visit support.whoop.com and submit a request.
WHOOP reserves the right to reject the return if the product is worn or used. In this case, the member will not receive a refund.
Qualifications & exceptions
The final-sale examples are introduced by 'i.e.', so the text lists Boxers and WHOOP Your Way as the marked final-sale items.
Not stated here
This section sets a return rule only for apparel and accessories; the rule for other products, such as a device bought outside a membership order, is not stated here.
'WHOOP Pro members' is not defined in this text.
Charges & Financial Obligations · Procedure
Store apparel and accessories can be exchanged free within 30 days if unused and unworn
Members can exchange unused and unworn apparel and accessories bought from the store for free, subject to these terms. WHOOP accepts exchanges within 30 days of delivery unless the item is marked final sale (the examples given are Boxers and WHOOP Your Way). You start the process at support.whoop.com. WHOOP can reject the request if the product is worn or used, and in that case the member is charged for the exchanged product.
Supporting quotations
Exchange Policy. If you purchased apparel and accessories from the Store, members can exchange these unused and unworn purchases for free, subject to the terms and conditions herein.
WHOOP accepts all unused and unworn apparel and accessory exchanges within thirty (30) days of delivery, unless marked as final sale (i.e., Boxers, WHOOP Your Way).
To initiate a return, please visit support.whoop.com and submit a request. WHOOP reserves the right to reject the return if the product is worn or used. In this case, the member will be charged for the exchanged product.
Qualifications & exceptions
The text says 'To initiate a return' in the exchange paragraph; it appears to describe starting the exchange.
Not stated here
The text does not say how the member's payment for a rejected exchange is calculated beyond 'charged for the exchanged product'.
Charges & Financial Obligations · Restriction or exception
Reseller purchases of apparel and accessories: WHOOP will not refund or exchange them
If you bought apparel or accessories from an authorized reseller, you must return the initial purchase to the original point of sale for a refund, under that reseller's return policy. Exchanges also have to start at the original point of sale and follow the reseller's exchange policy. WHOOP says it will never issue a refund or an exchange for apparel or accessories bought from an authorized reseller or any other third-party retailer or marketplace.
Supporting quotations
If you purchased apparel and accessories from an Authorized Reseller, you must return the initial purchase to the original point of sale for a refund, subject to the Authorized Reseller’s return policy.
WHOOP will not at any time issue a refund for any apparel or accessories purchases made from an Authorized Reseller or any other third-party retailer or any other third-party marketplace.
exchanges must be initiated at the original point of sale. All exchanges are subject to the exchange policy of the Authorized Reseller. WHOOP will not at any time issue an exchange for any apparel or accessories purchases made from an Authorized Reseller or any other third-party retailer or any other third-party marketplace.
Not stated here
The reseller's own return and exchange policies are not part of this text.