How to start a membership and device return within 30 days
To return a membership and device within 30 days, you go to the membership page at app.whoop.com, choose Membership & Billing, then Cancel. You follow the on-screen instructions to generate a return label, pack the Sensor, Battery pack, Band and charging cable securely, and drop the package off with your carrier.
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Membership & Device Returns Within 30 Days:
Go to:
Select Membership & Billing
Select Cancel
Follow the on-screen instructions to generate a return label.
Pack your Sensor, Battery pack, Band and charging cable securely and drop it off with your carrier.
Qualifications & exceptions
This is the path for returns within 30 days.
Starting the return runs through the Cancel option for the membership.
Not stated here
This part does not say who pays for the return label or shipping.
The saved page shows the link text as app.whoop.com/membership, but the underlying link goes through a mail-security redirect address.
Account & Service Control · User right or choice
You can schedule a membership downgrade at any time, effective next billing cycle
You can schedule a downgrade of your WHOOP membership at any time. The new membership starts at the beginning of your next billing cycle. Until your next renewal date you keep all features of your current membership, and at the end of the term your membership automatically switches to the new membership and pricing. You can manage downgrades in the WHOOP app or at the membership page on app.whoop.com. WHOOP says it will confirm the downgrade details at checkout and by email, including which features will no longer be available, and that you can upgrade again at any time.
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You can schedule to downgrade your WHOOP membership at any time. Your new membership will take effect at the start of your next billing cycle.
You’ll continue to have access to all features included in your current membership until your next renewal date.
Your membership will automatically switch to the new membership and pricing once your current term ends.
You can manage downgrades directly in the WHOOP app or at
You can re-upgrade at any time if you decide you want access to higher membership features again.
We'll confirm your downgrade details during checkout and via email, including which features will no longer be available.
Qualifications & exceptions
The change takes effect at the start of the next billing cycle, not immediately.
Downgrades give no partial refunds or credits for unused time (separate card).
Not stated here
The page does not say how far ahead of renewal a downgrade must be scheduled.
Account & Service Control · Company practice
Downgrading from WHOOP Life keeps the MG device but locks Life-only features
If you downgrade from WHOOP Life to a lower membership such as Peak or One, you do not need to return your MG device. The strap keeps working, but features that need WHOOP Life, such as ECG, Irregular Heart Rhythm Notifications and Blood Pressure Insights, become locked. WHOOP does not send a replacement WHOOP 5.0 device after a downgrade.
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If You’re Using WHOOP Life with MG Hardware
If you downgrade from WHOOP Life to a lower membership (like Peak or One):
You do not need to return your MG device.
Your MG strap will continue to function, but features that require WHOOP Life (such as ECG, Irregular Heart Rhythm Notifications, and Blood Pressure Insights) will become locked.
We do not send a replacement WHOOP 5.0 device after a downgrade.
Qualifications & exceptions
Applies to members using WHOOP Life with MG hardware who downgrade.
No device return is required and no replacement device is sent.
Not stated here
The page does not list every feature that locks; it gives ECG, Irregular Heart Rhythm Notifications and Blood Pressure Insights as examples.
Account & Service Control · User right or choice
A trial member does not need to return the device to upgrade to a 5.0
If you are on a trial and want to upgrade to a 5.0, WHOOP says you do not need to return your device. You use the upgrade flow to move to the 5.0 and can upcycle your 4.0 when you are ready.
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I am on a trial, can I return the device early so I can upgrade to a 5.0?
No need to return your device! Just go through the upgrade flow to move to 5.0, and you can upcycle your 4.0 when you're ready.
Qualifications & exceptions
Applies to people on a trial who want a 5.0.
Not stated here
The page does not explain the upcycle process or any conditions on it.
Account & Service Control · User right or choice
A WHOOP One does not need to be returned to upgrade to Life or Peak
WHOOP says you do not need to return your WHOOP One to upgrade to Life or Peak. You upgrade through the app, and WHOOP encourages you to upcycle the WHOOP One.
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Do I need to return my WHOOP One if I want to upgrade to Life/Peak?
Nope! You don’t need to return it—you are able to just upgrade through the app. We encourage you to upcycle your WHOOP One!
Qualifications & exceptions
Applies to people upgrading from WHOOP One to Life or Peak.