Wire Drive Service Terms
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Wire Drive Service Terms
Updated: May, 2026
- This page is a schedule to Wire's customer agreement, not a stand-alone contract Legal Rights & Agreement Rules
This Wire Drive Service Schedule (“Drive Schedule”) forms part of and is subject to the agreement governing the Customer’s use of Wire’s services, whether a master services agreement, order form, online terms, or similar binding instrument (the “Agreement”). Capitalised terms not defined in this Drive Schedule have the meaning set out in the Agreement. In the event of conflict, this Drive Schedule prevails solely with respect to the subject matter of this Drive Schedule.
- This page is a schedule to Wire's customer agreement, not a stand-alone contract Legal Rights & Agreement Rules
- Wire stores Drive Content during the term and has no duty to keep it beyond the Subscription Term Retention & Deletion
1. Scope of Service
1.1. Service Description. Wire Drive is a collaboration and data storage feature (the “Service”) provided by Wire Swiss GmbH and accessible via Wire Messenger, the Wire web client, and related Wire applications, enabling Customer Users to upload, store, organize, search, version, and share digital file assets (“Drive Content”). Wire Drive may include collaboration features such as shared folders/spaces, permissions and access controls, link-based sharing (if enabled), activity/history views, and other collaboration features made available within Wire Drive (“Collaboration Features”).
- Wire Drive is a file storage and sharing feature; messages and calls are not Drive Content Content & IP Rights
“Drive Content” means file assets and associated metadata that are uploaded to, stored in, and processed within the Wire Drive storage and collaboration functionality. Drive Content does not include messages, call data, or other communication content processed under Wire’s end-to-end encrypted messaging or calling functionality, even where such functionality is available within the same team, group, or workspace environment.
- Wire Drive is a file storage and sharing feature; messages and calls are not Drive Content Content & IP Rights
- The Customer can request or self-serve an export of Drive Content in a machine-readable format Account & Service Control
- The Customer is solely responsible for what it uploads, stores or shares and must keep that use lawful Legal Rights & Agreement Rules
1.2. Nature of the Service. Wire Drive constitutes a collaboration-oriented storage functionality. Unless expressly enabled by a separately executed Order Form or addendum, Wire Drive is not designed or warranted to function as:
- Wire Drive is not designed or warranted as an archive, compliance repository or primary backup Retention & Deletion
- a long-term archival system;
- a regulatory compliance repository;
- a primary backup solution; or
- a legally mandated document retention system.
1.3. Customer Responsibility. Customer remains solely responsible for:
- The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls Legal Rights & Agreement Rules
- determining the appropriateness of Wire Drive for its intended use;
- The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls Legal Rights & Agreement Rules
- compliance with applicable statutory retention obligations;
- The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls Legal Rights & Agreement Rules
- maintaining independent backups of critical data; and
- The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls Legal Rights & Agreement Rules
- configuring administrative controls appropriately.
- The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls Legal Rights & Agreement Rules
Where configurable, Customer is responsible for configuring and administering Collaboration Features (including permissions, sharing settings, and user access) and remains responsible for all actions of its Users and administrators within Wire Drive. Administrative control and permission management functionality is subject to the capabilities available within the applicable version of Wire Drive at the relevant time.
- The Customer configures sharing and permissions and answers for all actions of its Users and admins Account & Service Control
2. Encryption and Data Processing Model
2.1. Encryption at Rest. Drive Content is encrypted at rest using industry-standard encryption mechanisms.
- Drive Content is encrypted at rest but, unlike Wire messaging, is not end-to-end encrypted Security & Safeguards
2.2. Access Model. Unlike Wire’s end-to-end encrypted messaging functionality, Wire Drive is not based on a client-side end-to-end encryption model. Wire may technically access Drive Content in decrypted form where reasonably necessary to provide, maintain, secure or support the Service, including for troubleshooting, abuse prevention, and integrity/security purposes, subject to appropriate access controls.
- Drive Content is encrypted at rest but, unlike Wire messaging, is not end-to-end encrypted Security & Safeguards
- Wire may access Drive Content in decrypted form when reasonably necessary to run and secure the service Use & Processing
- Wire says it does not actively monitor Drive Content, yet may access and scan it for security Use & Processing
2.3. Metadata Processing. Wire Drive processes metadata associated with Drive Content, including but not limited to: (i) file names; (ii) folder names; (iii) file size; (iv) modification timestamps; and (v) hashtags or classification fields. Such metadata may be readable by Wire and may be processed for indexing, search and collaboration functionality. File metadata is not end-to-end encrypted and is not encrypted at rest.
- File names, folder names and other Drive metadata are readable by Wire and not encrypted Security & Safeguards
2.4. Search and Preview Processing. Server-side processing may occur for: (i) preview and thumbnail generation; (ii) indexing and search functionality; (iii) version control and collaboration features; and (iv) security scanning (including malware detection and prevention mechanisms).
2.5. No Guarantee of Collaboration Outcomes. Wire does not guarantee that Collaboration Features will be free from delays, synchronization conflicts, or version discrepancies inherent in collaborative environments. Where available, Customer remains responsible for configuring access permissions and sharing settings appropriately.
- Wire does not promise collaboration will be free of delays, sync conflicts or version mismatches Legal Rights & Agreement Rules
3. Storage, Versioning and Retention
3.1. Persistent Storage. Wire Drive provides persistent storage for Drive Content during the active Subscription Term or, if not applicable, during the term of the Agreement and any applicable Order Form covering the Service.
- Wire stores Drive Content during the term and has no duty to keep it beyond the Subscription Term Retention & Deletion
3.2. Storage Capacity. Wire may apply reasonable technical storage limits per team, tenant, or user in accordance with the applicable subscription plan or service configuration. Storage consumption metrics may not be visible to Customer during certain stages of service rollout. Where Customer usage materially exceeds the agreed storage allocation, Wire will provide written notice and a reasonable opportunity of not less than fourteen (14) days to reduce usage or upgrade the applicable subscription before applying technical restrictions, except where immediate restriction is necessary to protect the security or integrity of the Service, in which case Wire will notify Customer as soon as reasonably practicable.
- Wire may cap storage and gives at least 14 days' written notice before restricting an over-limit Customer Account & Service Control
3.3. Versioning. Where versioning is enabled, previous versions of Drive Content are retained until the primary (“master”) file is deleted, unless otherwise configured or contractually agreed.
- Old versions are kept until the master file is deleted, but Wire can cap versions and how long they last Retention & Deletion
Unless otherwise agreed in writing, Wire may impose reasonable technical limits on:
- Old versions are kept until the master file is deleted, but Wire can cap versions and how long they last Retention & Deletion
- the number of retained versions; and/or
- the duration of version retention;
in order to maintain system integrity, security, and performance. Wire may update such limits on not less than thirty (30) days' prior written notice to Customer.
- Old versions are kept until the master file is deleted, but Wire can cap versions and how long they last Retention & Deletion
3.4. Recycle Bin. Deleted Drive Content may be retained temporarily in a recycle bin for a limited recovery period determined by the configuration of the Service and the applicable subscription plan.
- Deleted files may sit in a recycle bin for a limited recovery period Retention & Deletion
3.5. Deletion Scope. Deletion of Drive Content includes deletion of associated version history, recycle bin content, derived data such as thumbnails, previews, or indexing artifacts, and associated metadata/index entries to the extent technically processed within Wire Drive and technically feasible.
- Deleting Drive Content also deletes versions, recycle bin copies and derived data, where technically feasible Retention & Deletion
3.6. No Indefinite Preservation Obligation. Wire does not assume any obligation to preserve Drive Content indefinitely beyond the Subscription Term.
- Wire stores Drive Content during the term and has no duty to keep it beyond the Subscription Term Retention & Deletion
3.7. Fair Use. Wire Drive is subject to the storage and usage limits specified in the applicable subscription plan or Order Form.
- Wire may cap storage and gives at least 14 days' written notice before restricting an over-limit Customer Account & Service Control
4. Downgrade from Drive Subscription
4.1. Immediate Effect of Downgrade. Upon downgrade to a plan not including Wire Drive:
- Downgrading to a plan without Drive turns off uploads and new sharing right away Account & Service Control
- uploads and new sharing are disabled;
- Downgrading to a plan without Drive turns off uploads and new sharing right away Account & Service Control
- external sharing links, where enabled, may be deactivated; and
- Downgrading to a plan without Drive turns off uploads and new sharing right away Account & Service Control
- where technically available, Wire may restrict Drive Content to read-only access.
- Downgrading to a plan without Drive turns off uploads and new sharing right away Account & Service Control
4.2. Grace Period (Export Window). Following downgrade, Customer retains full access to existing Drive Content for a period of up to thirty (30) days for the purpose of exporting Drive Content.
- After a downgrade the Customer has up to 30 days to export, then content is deleted from active systems Retention & Deletion
4.3. Deletion After Grace Period. Following expiry of the grace period, Drive Content will be permanently deleted from active systems within a commercially reasonable period.
- After a downgrade the Customer has up to 30 days to export, then content is deleted from active systems Retention & Deletion
4.4. Non-Payment / Suspension / Abuse. Where access to the Service is suspended due to non-payment, Wire may shorten the grace period to a minimum of seven (7) days.
- If access is suspended for non-payment, Wire may cut the grace period to as little as seven days Charges & Financial Obligations
5. Termination of Service
5.1. Team Deletion. Where a Customer administrator deletes a team through the Service interface, such action will result in the permanent and irreversible deletion of all associated data within the Service environment.
- If an administrator deletes a team, all its data is permanently and irreversibly deleted Account & Service Control
5.2. Post-Termination Access (Export-Only). Where the Agreement is terminated or expires and the Customer's team has not been deleted prior to termination, Wire will use reasonable efforts to provide Customer with an opportunity to export Drive Content for a period of up to thirty (30) days following termination.
- After the Agreement ends, Wire will use reasonable efforts to allow export for up to 30 days Retention & Deletion
5.3. Backups. Deleted Drive Content may persist in encrypted system backups for a limited period, generally not exceeding seven (7) days.
- Deleted Drive Content may stay in encrypted backups, generally for no more than seven days Retention & Deletion
5.4. Logs. Wire may retain security, audit, and operational logs for a limited period as reasonably necessary for security, integrity, abuse prevention, and legal compliance purposes.
- Wire may keep security, audit and operational logs for a limited period Retention & Deletion
6. Data Portability
6.1. Export. During the Subscription Term and any applicable grace period, Customer may request export of Drive Content or use available self-service export functionality.
- The Customer can request or self-serve an export of Drive Content in a machine-readable format Account & Service Control
6.2. Administrative Control. Bulk or tenant-level export functionality may be restricted to authorized Customer administrators.
- Bulk exports may be limited to administrators, and Wire may apply technical limits Account & Service Control
6.3. Format. Exports shall be provided in standard machine-readable formats supported by the Service.
- The Customer can request or self-serve an export of Drive Content in a machine-readable format Account & Service Control
6.4. Limitations. Wire may apply reasonable technical limitations necessary to maintain service integrity and security.
- Bulk exports may be limited to administrators, and Wire may apply technical limits Account & Service Control
6.5. Export Scope. Exports provided through Wire Drive include the underlying Drive Content and associated system identifiers necessary to reconstruct the content hierarchy.
- The Customer can request or self-serve an export of Drive Content in a machine-readable format Account & Service Control
7. Deployment Models
7.1. Wire Cloud Deployment. Where Wire Drive is provided in Wire’s public cloud environment: (i) Wire acts as processor under the DPA; (ii) Subprocessors listed in the Agreement apply; and (iii) infrastructure is hosted in the agreed region.
- In Wire's public cloud, Wire acts as processor under the DPA and hosting is in the agreed region Use & Processing
7.2. Private Cloud Deployment. Where provided in a dedicated private cloud environment, infrastructure isolation and hosting parameters shall be as specified in the Order Form.
- Private cloud follows the Order Form; with on-prem, the Customer carries infrastructure security and retention Security & Safeguards
7.3. On-Prem Deployment. Where deployed on Customer-controlled infrastructure: (i) Customer is responsible for infrastructure security and data retention; (ii) Wire’s access is limited to agreed support and maintenance scope; and (iii) infrastructure-level compliance obligations remain with Customer.
- Private cloud follows the Order Form; with on-prem, the Customer carries infrastructure security and retention Security & Safeguards
8. External Sharing and Content Responsibility
8.1. Customer Responsibility. Customer is solely responsible for Drive Content uploaded, stored, or shared using Wire Drive.
- The Customer is solely responsible for what it uploads, stores or shares and must keep that use lawful Legal Rights & Agreement Rules
8.2. No Monitoring Obligation. Wire does not actively monitor Drive Content.
- Wire says it does not actively monitor Drive Content, yet may access and scan it for security Use & Processing
8.3. Suspension/Removal and Preservation. Wire reserves the right to suspend access to, disable sharing of, or remove access to specific Drive Content where required by law or where reasonably necessary to protect the security or integrity of the Service.
- Wire may suspend, stop sharing of or remove access to specific content where law or security requires Security & Safeguards
8.4. Automated Security Measures. Wire may implement automated security measures, including malware scanning, and may automatically block, quarantine, or restrict access to Drive Content reasonably identified as posing a security risk.
- Wire may use automated security measures that block, quarantine or restrict risky files Security & Safeguards
9. Relationship to DPA and SLA
9.1. DPA. Processing of personal data within Wire Drive is governed by the Data Processing Agreement (“DPA”).
- Personal data processed in Wire Drive is governed by a separate Data Processing Agreement Use & Processing
9.2. SLA. Any service level commitments applicable to Wire Drive are set out exclusively in the applicable Service Level Agreement (“SLA”) and/or Order Form.
- Any service level commitments for Wire Drive come only from the SLA or the Order Form Legal Rights & Agreement Rules
10. Liability
The limitations of liability and exclusions set forth in the Agreement apply fully to Wire Drive.
- The liability limits and exclusions in the Agreement apply fully to Wire Drive Legal Rights & Agreement Rules
11. Subscription and Pricing Structure
11.1. Add-On Model. Wire Drive is available as an add-on to Wire Messenger subscriptions and requires an active Wire Messenger subscription.
- Wire Drive is an add-on that needs an active Wire Messenger subscription Charges & Financial Obligations
11.2. Pooled Storage. Storage under Wire Drive is currently allocated on a pooled basis across all licensed Drive users within Customer's team.
- Drive storage is currently pooled across the team's licensed users, and more can be requested Charges & Financial Obligations
11.3. Additional Storage. Additional pooled storage capacity is available on request.
- Drive storage is currently pooled across the team's licensed users, and more can be requested Charges & Financial Obligations
11.4. Annual Commitment. Wire Drive subscriptions are subject to an annual commitment unless otherwise specified in the Order Form.
- Drive subscriptions carry an annual commitment unless the Order Form says otherwise Charges & Financial Obligations
11.5. Pricing Changes. Wire reserves the right to adjust Wire Drive pricing on not less than sixty (60) days' prior written notice.
- Wire may change Drive pricing on at least 60 days' written notice Charges & Financial Obligations
11.6. Updates to this Schedule. Wire reserves the right to update or modify this Drive Schedule from time to time.
- Wire may update this Drive Schedule from time to time, and this clause states no notice period Legal Rights & Agreement Rules
11.7. Discontinuation. Wire reserves the right to discontinue Wire Drive as a standalone feature or service on prior written notice.
- Wire may discontinue Wire Drive as a standalone feature or service on prior written notice Account & Service Control
12. Acceptable Use
Customer is solely responsible for all Drive Content uploaded, stored, or shared using Wire Drive and must ensure that such use complies with all applicable laws and the Agreement.
- The Customer is solely responsible for what it uploads, stores or shares and must keep that use lawful Legal Rights & Agreement Rules
Customer shall not use Wire Drive to upload, store, transmit, or share content that:
- The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security Legal Rights & Agreement Rules
- is unlawful, infringing, defamatory, or fraudulent;
- The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security Legal Rights & Agreement Rules
- contains malware, viruses, or other malicious code;
- The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security Legal Rights & Agreement Rules
- circumvents or attempts to circumvent Wire's access controls, security measures, or encryption mechanisms; or
- The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security Legal Rights & Agreement Rules
- violates any third party's intellectual property or privacy rights.
- The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security Legal Rights & Agreement Rules
Wire reserves the right to suspend access to or remove Drive Content that violates this Section, and to suspend or terminate Customer's access to Wire Drive in the event of material or repeated breach, in accordance with the Agreement.