This page is a schedule to Wire's customer agreement, not a stand-alone contract
The Wire Drive Service Terms are a schedule (the "Drive Schedule") that forms part of, and is subject to, the agreement governing the Customer's use of Wire's services. That agreement can be a master services agreement, an order form, online terms or a similar binding instrument. Capitalised terms the schedule does not define take their meaning from that agreement. If the two conflict, the Drive Schedule wins only on its own subject matter, Wire Drive. The page is marked "Updated: May, 2026".
Supporting quotations
Updated: May, 2026
forms part of and is subject to the agreement governing the Customer’s use of Wire’s services, whether a master services agreement, order form, online terms, or similar binding instrument (the “Agreement”)
In the event of conflict, this Drive Schedule prevails solely with respect to the subject matter of this Drive Schedule.
Qualifications & exceptions
The Drive Schedule prevails over the governing agreement only on the subject matter of the Drive Schedule.
The governing agreement may take several forms: a master services agreement, an order form, online terms or a similar binding instrument.
Not stated here
The governing agreement is not part of this document, so its definitions and terms are not known from this source.
The text speaks of a "Customer" and its "Customer Users"; this document does not itself describe individual personal accounts.
The only date given is "Updated: May, 2026"; no effective date is stated.
Content & IP Rights · Context
Wire Drive is a file storage and sharing feature; messages and calls are not Drive Content
Wire Drive is a collaboration and file storage feature provided by Wire Swiss GmbH. It is reached through Wire Messenger, the Wire web client and related Wire applications, and lets Customer Users upload, store, organize, search, version and share files. It may include shared folders or spaces, permissions and access controls, link-based sharing (if enabled) and activity or history views. "Drive Content" means the files and associated metadata uploaded to, stored in and processed within Drive. It does not include messages, call data or other communication content handled by Wire's end-to-end encrypted messaging or calling, even when that functionality sits in the same team, group or workspace.
Supporting quotations
Wire Drive is a collaboration and data storage feature (the “Service”) provided by Wire Swiss GmbH and accessible via Wire Messenger, the Wire web client, and related Wire applications, enabling Customer Users to upload, store, organize, search, version, and share digital file assets (“Drive Content”).
link-based sharing (if enabled)
Drive Content does not include messages, call data, or other communication content processed under Wire’s end-to-end encrypted messaging or calling functionality, even where such functionality is available within the same team, group, or workspace environment.
Qualifications & exceptions
Collaboration features are listed as things Drive "may include", not as a fixed set.
Link-based sharing exists only "if enabled".
Drive Content includes file metadata as well as the files themselves.
Not stated here
The text does not say who decides whether link-based sharing is enabled.
Retention & Deletion · Restriction or exception
Wire Drive is not designed or warranted as an archive, compliance repository or primary backup
Wire says Drive is built for collaboration-oriented storage. Unless a separately executed Order Form or addendum expressly enables it, Wire Drive is not designed or warranted to work as a long-term archival system, a regulatory compliance repository, a primary backup solution or a legally mandated document retention system.
Supporting quotations
Unless expressly enabled by a separately executed Order Form or addendum, Wire Drive is not designed or warranted to function as:
a long-term archival system;
a regulatory compliance repository;
a primary backup solution; or
a legally mandated document retention system.
Qualifications & exceptions
The statement is about what Drive is designed and warranted to do; it applies unless a separately executed Order Form or addendum expressly enables the function.
Not stated here
Whether any Order Form or addendum enables these functions for a given Customer is not known from this document.
Legal Rights & Agreement Rules · Restriction or exception
The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls
The Customer remains solely responsible for deciding whether Wire Drive is appropriate for its intended use, for complying with applicable statutory retention obligations, for keeping its own independent backups of critical data, and for configuring administrative controls appropriately. This sits alongside Wire's statement that Drive is not designed as a backup or retention system.
Supporting quotations
Customer remains solely responsible for:
determining the appropriateness of Wire Drive for its intended use;
compliance with applicable statutory retention obligations;
maintaining independent backups of critical data; and
The word used is "solely": the schedule places these four items on the Customer.
Not stated here
The text does not say what "appropriately" means for administrative controls.
Account & Service Control · Restriction or exception
The Customer configures sharing and permissions and answers for all actions of its Users and admins
Where it is configurable, the Customer configures and administers the collaboration features, including permissions, sharing settings and user access. The Customer also remains responsible for all actions of its Users and administrators within Wire Drive. The schedule adds that administrative control and permission management depend on what the applicable version of Wire Drive offers at the relevant time.
Supporting quotations
Where configurable, Customer is responsible for configuring and administering Collaboration Features (including permissions, sharing settings, and user access) and remains responsible for all actions of its Users and administrators within Wire Drive.
Administrative control and permission management functionality is subject to the capabilities available within the applicable version of Wire Drive at the relevant time.
Qualifications & exceptions
Applies "where configurable".
Available admin and permission controls are limited to what the applicable version of Wire Drive offers at the relevant time.
Not stated here
The text does not list which controls exist in which version of Wire Drive.
Security & Safeguards · Company practice
Drive Content is encrypted at rest but, unlike Wire messaging, is not end-to-end encrypted
Drive Content is encrypted at rest using "industry-standard encryption mechanisms". Unlike Wire's end-to-end encrypted messaging, Wire Drive is not based on a client-side end-to-end encryption model. The schedule does not name the mechanisms used.
Supporting quotations
Drive Content is encrypted at rest using industry-standard encryption mechanisms.
Unlike Wire’s end-to-end encrypted messaging functionality, Wire Drive is not based on a client-side end-to-end encryption model.
Qualifications & exceptions
The at-rest encryption statement covers Drive Content; file metadata is treated separately in section 2.3.
Not stated here
The encryption mechanisms and who holds the keys are not described.
Use & Processing · Permission or license
Wire may access Drive Content in decrypted form when reasonably necessary to run and secure the service
Wire may technically access Drive Content in decrypted form where reasonably necessary to provide, maintain, secure or support the service. The purposes given include troubleshooting, abuse prevention and integrity or security. The schedule says this is subject to appropriate access controls.
Supporting quotations
Wire may technically access Drive Content in decrypted form where reasonably necessary to provide, maintain, secure or support the Service, including for troubleshooting, abuse prevention, and integrity/security purposes, subject to appropriate access controls.
Qualifications & exceptions
Limited to cases "reasonably necessary" to provide, maintain, secure or support the service.
The purposes are introduced by "including", so the listed ones are examples rather than a closed list.
Subject to "appropriate access controls".
Not stated here
The access controls are not described, and the text does not say whether access is logged or whether the Customer is told.
Security & Safeguards · Company practice
File names, folder names and other Drive metadata are readable by Wire and not encrypted
Wire Drive processes metadata attached to Drive Content, including file names, folder names, file size, modification timestamps and hashtags or classification fields. The list is not exhaustive. Wire may read this metadata and may process it for indexing, search and collaboration functions. The schedule states that file metadata is not end-to-end encrypted and is not encrypted at rest.
Supporting quotations
Wire Drive processes metadata associated with Drive Content, including but not limited to: (i) file names; (ii) folder names; (iii) file size; (iv) modification timestamps; and (v) hashtags or classification fields.
Such metadata may be readable by Wire and may be processed for indexing, search and collaboration functionality.
File metadata is not end-to-end encrypted and is not encrypted at rest.
Qualifications & exceptions
The metadata list begins "including but not limited to", so other metadata may be processed too.
Wire "may" read and process the metadata for indexing, search and collaboration functionality.
Not stated here
Metadata beyond the five listed types is not identified.
Use & Processing · Company practice
Drive runs server-side previews, indexing, version control and security scanning
Server-side processing may occur for four things: preview and thumbnail generation, indexing and search, version control and collaboration features, and security scanning, including malware detection and prevention.
Supporting quotations
Server-side processing may occur for: (i) preview and thumbnail generation; (ii) indexing and search functionality; (iii) version control and collaboration features; and (iv) security scanning (including malware detection and prevention mechanisms).
Qualifications & exceptions
Phrased as processing that "may occur", not as processing that always occurs.
Not stated here
The text does not say whether files are opened in readable form for each of these steps.
Legal Rights & Agreement Rules · Restriction or exception
Wire does not promise collaboration will be free of delays, sync conflicts or version mismatches
Wire does not guarantee that the collaboration features will be free of delays, synchronization conflicts or version discrepancies that come with collaborative environments. Where it is available, the Customer remains responsible for setting access permissions and sharing settings appropriately.
Supporting quotations
Wire does not guarantee that Collaboration Features will be free from delays, synchronization conflicts, or version discrepancies inherent in collaborative environments.
Where available, Customer remains responsible for configuring access permissions and sharing settings appropriately.
Qualifications & exceptions
The disclaimer concerns delays, synchronization conflicts and version discrepancies "inherent in collaborative environments".
The Customer's responsibility for permissions and sharing settings applies "where available".
Not stated here
The text does not say what remedy, if any, applies when such problems occur.
Retention & Deletion · Company commitment
Wire stores Drive Content during the term and has no duty to keep it beyond the Subscription Term
Wire Drive provides persistent storage for Drive Content during the active Subscription Term or, if that does not apply, during the term of the Agreement and any applicable Order Form covering the service. Wire takes on no obligation to preserve Drive Content indefinitely beyond the Subscription Term. The schedule says capitalised terms it does not define take their meaning from the governing Agreement.
Supporting quotations
Wire Drive provides persistent storage for Drive Content during the active Subscription Term or, if not applicable, during the term of the Agreement and any applicable Order Form covering the Service.
Wire does not assume any obligation to preserve Drive Content indefinitely beyond the Subscription Term.
Capitalised terms not defined in this Drive Schedule have the meaning set out in the Agreement.
Qualifications & exceptions
The storage commitment is tied to the active Subscription Term, or otherwise to the term of the Agreement and any applicable Order Form.
The no-preservation statement is limited to preservation "indefinitely beyond the Subscription Term".
Not stated here
"Subscription Term" is not defined in this document; the schedule points to the governing Agreement for terms it does not define, and that Agreement is not supplied.
The text does not say how long Drive Content stays after the Subscription Term ends; other sections give export and deletion windows for particular situations.
Account & Service Control · Company commitment
Wire may cap storage and gives at least 14 days' written notice before restricting an over-limit Customer
Wire may apply reasonable technical storage limits per team, tenant or user in line with the subscription plan or service configuration, and Drive is subject to the storage and usage limits in the applicable plan or Order Form. If the Customer's usage materially exceeds the agreed storage allocation, Wire will give written notice and a reasonable opportunity of not less than 14 days to reduce usage or upgrade before applying technical restrictions. The exception is where immediate restriction is necessary to protect the security or integrity of the service; then Wire will notify the Customer as soon as reasonably practicable. Storage consumption metrics may not be visible to the Customer during certain stages of service rollout.
Supporting quotations
Wire may apply reasonable technical storage limits per team, tenant, or user in accordance with the applicable subscription plan or service configuration.
Storage consumption metrics may not be visible to Customer during certain stages of service rollout.
Where Customer usage materially exceeds the agreed storage allocation, Wire will provide written notice and a reasonable opportunity of not less than fourteen (14) days to reduce usage or upgrade the applicable subscription before applying technical restrictions, except where immediate restriction is necessary to protect the security or integrity of the Service, in which case Wire will notify Customer as soon as reasonably practicable.
Wire Drive is subject to the storage and usage limits specified in the applicable subscription plan or Order Form.
Qualifications & exceptions
The 14-day notice applies where usage "materially exceeds" the agreed allocation.
No advance notice is promised where immediate restriction is necessary to protect the security or integrity of the service; notice then follows as soon as reasonably practicable.
Usage metrics may be hidden from the Customer during certain rollout stages.
Not stated here
The text does not say what the technical restrictions are or what happens to stored content once a restriction applies.
The agreed storage allocation is set in the plan or Order Form, not in this document.
Retention & Deletion · Company practice
Old versions are kept until the master file is deleted, but Wire can cap versions and how long they last
Where versioning is enabled, earlier versions of Drive Content are kept until the main ("master") file is deleted, unless configured or contractually agreed otherwise. Unless otherwise agreed in writing, Wire may set reasonable technical limits on the number of retained versions and on how long versions are retained, in order to maintain system integrity, security and performance. Wire may change those limits on not less than 30 days' prior written notice to the Customer.
Supporting quotations
Where versioning is enabled, previous versions of Drive Content are retained until the primary (“master”) file is deleted, unless otherwise configured or contractually agreed.
Unless otherwise agreed in writing, Wire may impose reasonable technical limits on:
the number of retained versions; and/or
the duration of version retention;
in order to maintain system integrity, security, and performance. Wire may update such limits on not less than thirty (30) days' prior written notice to Customer.
Qualifications & exceptions
Applies "where versioning is enabled".
The default retention rule can be changed by configuration or contract; Wire's right to set limits applies "unless otherwise agreed in writing".
Limits must be reasonable and technical, and are tied to system integrity, security and performance.
Changing the limits needs at least 30 days' prior written notice.
Not stated here
The actual limits on number of versions or retention time are not stated here.
Retention & Deletion · Company practice
Deleted files may sit in a recycle bin for a limited recovery period
Deleted Drive Content may be kept temporarily in a recycle bin. The recovery period is limited and is set by how the service is configured and by the subscription plan.
Supporting quotations
Deleted Drive Content may be retained temporarily in a recycle bin for a limited recovery period determined by the configuration of the Service and the applicable subscription plan.
Qualifications & exceptions
Retention in the recycle bin is phrased as "may be retained temporarily" for a "limited recovery period".
Not stated here
The length of the recovery period is not stated.
Retention & Deletion · Company commitment
Deleting Drive Content also deletes versions, recycle bin copies and derived data, where technically feasible
When Drive Content is deleted, the deletion includes its version history, its recycle bin content, derived data such as thumbnails, previews or indexing artifacts, and associated metadata and index entries. This applies only to the extent that data is technically processed within Wire Drive and deletion is technically feasible. Section 5.3 separately says deleted content may persist in encrypted backups for a limited period.
Supporting quotations
Deletion of Drive Content includes deletion of associated version history, recycle bin content, derived data such as thumbnails, previews, or indexing artifacts, and associated metadata/index entries to the extent technically processed within Wire Drive and technically feasible.
Qualifications & exceptions
Limited to data "technically processed within Wire Drive" and "technically feasible" to delete.
Not stated here
The text does not say what falls outside what is technically feasible to delete.
Account & Service Control · Restriction or exception
Downgrading to a plan without Drive turns off uploads and new sharing right away
If the Customer downgrades to a plan that does not include Wire Drive, uploads and new sharing are disabled. External sharing links, where enabled, may be deactivated. Where technically available, Wire may also restrict Drive Content to read-only access.
Supporting quotations
Upon downgrade to a plan not including Wire Drive:
uploads and new sharing are disabled;
external sharing links, where enabled, may be deactivated; and
where technically available, Wire may restrict Drive Content to read-only access.
Qualifications & exceptions
Disabling uploads and new sharing is stated flatly; deactivating external links and read-only restriction are "may" powers.
The read-only restriction applies "where technically available".
Not stated here
The text does not say when Wire chooses to deactivate links or impose read-only access, or whether the Customer is told.
Cross-references
contrast (model-proposed): After a downgrade the Customer has up to 30 days to export, then content is deleted from active systems — contrast: Section 4.1 lets Wire restrict Drive Content to read-only access where technically available on downgrade, while section 4.2 says the Customer retains full access to existing Drive Content for up to 30 days to export. The schedule does not say how the two fit together.
Retention & Deletion · Company commitment
After a downgrade the Customer has up to 30 days to export, then content is deleted from active systems
Following a downgrade, the Customer retains full access to existing Drive Content for up to 30 days so it can export that content. When the grace period ends, Drive Content will be permanently deleted from active systems within a commercially reasonable period. Section 4.1 says Wire may restrict content to read-only access where technically available, and the schedule does not explain how that fits with the promise of full access during the grace period.
Supporting quotations
Following downgrade, Customer retains full access to existing Drive Content for a period of up to thirty (30) days for the purpose of exporting Drive Content.
Following expiry of the grace period, Drive Content will be permanently deleted from active systems within a commercially reasonable period.
Qualifications & exceptions
The grace period lasts "up to" 30 days and exists "for the purpose of exporting".
Deletion is from "active systems" and within a "commercially reasonable period", not on a fixed date.
The grace period can be shortened where access is suspended for non-payment (section 4.4).
Not stated here
How "full access" in section 4.2 relates to the possible read-only restriction in section 4.1 is not explained.
Deletion from active systems does not address backups; section 5.3 says deleted content may persist in encrypted backups.
The deletion period ("commercially reasonable") is not defined.
Charges & Financial Obligations · Restriction or exception
If access is suspended for non-payment, Wire may cut the grace period to as little as seven days
Where access to the service is suspended because of non-payment, Wire may shorten the grace period to a minimum of seven days. The section heading also mentions suspension and abuse, but the sentence itself only addresses suspension for non-payment.
Supporting quotations
Where access to the Service is suspended due to non-payment, Wire may shorten the grace period to a minimum of seven (7) days.
Qualifications & exceptions
Wire "may" shorten the period; seven days is the shortest period named.
Not stated here
The sentence does not say whether suspension for abuse also shortens the grace period, despite the heading.
The text does not say which grace period is meant; the only grace period defined in section 4 is the export window in 4.2.
If an administrator deletes a team, all its data is permanently and irreversibly deleted
Where a Customer administrator deletes a team through the service interface, that action results in the permanent and irreversible deletion of all associated data within the service environment.
Supporting quotations
Where a Customer administrator deletes a team through the Service interface, such action will result in the permanent and irreversible deletion of all associated data within the Service environment.
Qualifications & exceptions
The deletion covers data "within the Service environment"; section 5.3 separately says deleted content may persist briefly in encrypted backups.
Not stated here
"All associated data" is not broken down in this section.
Retention & Deletion · Company commitment
After the Agreement ends, Wire will use reasonable efforts to allow export for up to 30 days
If the Agreement is terminated or expires and the Customer's team has not been deleted before termination, Wire will use reasonable efforts to give the Customer an opportunity to export Drive Content for up to 30 days after termination. The commitment is to reasonable efforts, not a guaranteed export.
Supporting quotations
Where the Agreement is terminated or expires and the Customer's team has not been deleted prior to termination, Wire will use reasonable efforts to provide Customer with an opportunity to export Drive Content for a period of up to thirty (30) days following termination.
Qualifications & exceptions
Only where the team has not been deleted before termination.
"Reasonable efforts" and "up to" 30 days: neither a guarantee nor a minimum.
Not stated here
Section 5 does not say when Drive Content is deleted after this export period ends.
Retention & Deletion · Company practice
Deleted Drive Content may stay in encrypted backups, generally for no more than seven days
Deleted Drive Content may persist in encrypted system backups for a limited period. The text says that period is generally not more than seven days.
Supporting quotations
Deleted Drive Content may persist in encrypted system backups for a limited period, generally not exceeding seven (7) days.
Qualifications & exceptions
"Generally not exceeding" seven days is not a fixed cap.
Not stated here
The text does not say what happens in cases that exceed seven days.
Wire may keep security, audit and operational logs for a limited period
Wire may retain security, audit and operational logs for a limited period as reasonably necessary for security, integrity, abuse prevention and legal compliance.
Supporting quotations
Wire may retain security, audit, and operational logs for a limited period as reasonably necessary for security, integrity, abuse prevention, and legal compliance purposes.
Qualifications & exceptions
Retention is for a "limited period" and only "as reasonably necessary" for the listed purposes.
Not stated here
The retention period and the contents of the logs are not described.
Account & Service Control · User right or choice
The Customer can request or self-serve an export of Drive Content in a machine-readable format
During the Subscription Term and any applicable grace period, the Customer may ask for an export of Drive Content or use available self-service export. Exports come in standard machine-readable formats supported by the service and include the underlying Drive Content plus the system identifiers needed to rebuild the folder hierarchy. Because Drive Content means files and their metadata and excludes messages and call data, this export clause is about Drive files, not messaging history. After the Agreement ends, section 5.2 gives a reasonable-efforts export window instead.
Supporting quotations
During the Subscription Term and any applicable grace period, Customer may request export of Drive Content or use available self-service export functionality.
Exports shall be provided in standard machine-readable formats supported by the Service.
Exports provided through Wire Drive include the underlying Drive Content and associated system identifiers necessary to reconstruct the content hierarchy.
“Drive Content” means file assets and associated metadata that are uploaded to, stored in, and processed within the Wire Drive storage and collaboration functionality.
Qualifications & exceptions
Timing is limited to the Subscription Term and any applicable grace period.
Self-service export is available only where the service offers it.
Formats are those "supported by the Service".
Not stated here
The text does not state a response time for export requests or any fee.
Account & Service Control · Restriction or exception
Bulk exports may be limited to administrators, and Wire may apply technical limits
Bulk or tenant-level export functionality may be restricted to authorized Customer administrators. Wire may also apply reasonable technical limitations necessary to maintain service integrity and security.
Supporting quotations
Bulk or tenant-level export functionality may be restricted to authorized Customer administrators.
Wire may apply reasonable technical limitations necessary to maintain service integrity and security.
Qualifications & exceptions
"May be restricted": the restriction is permitted, not stated as always applied.
Technical limitations must be reasonable and necessary for service integrity and security.
Not stated here
The text does not describe what the technical limitations are.
In Wire's public cloud, Wire acts as processor under the DPA and hosting is in the agreed region
Where Wire Drive is provided in Wire's public cloud environment, three things apply: Wire acts as processor under the DPA, the subprocessors listed in the Agreement apply, and the infrastructure is hosted in the agreed region.
Supporting quotations
Where Wire Drive is provided in Wire’s public cloud environment: (i) Wire acts as processor under the DPA; (ii) Subprocessors listed in the Agreement apply; and (iii) infrastructure is hosted in the agreed region.
Qualifications & exceptions
Applies only to the public cloud deployment; private cloud and on-premises deployments are covered separately in 7.2 and 7.3.
Not stated here
The DPA, the list of subprocessors and the agreed region are not in this document.
The text does not say who the controller is.
Security & Safeguards · Restriction or exception
Private cloud follows the Order Form; with on-prem, the Customer carries infrastructure security and retention
Where Drive runs in a dedicated private cloud, infrastructure isolation and hosting parameters are whatever the Order Form specifies. Where Drive is deployed on Customer-controlled infrastructure, the Customer is responsible for infrastructure security and data retention, Wire's access is limited to the agreed support and maintenance scope, and infrastructure-level compliance obligations remain with the Customer.
Supporting quotations
Where provided in a dedicated private cloud environment, infrastructure isolation and hosting parameters shall be as specified in the Order Form.
Where deployed on Customer-controlled infrastructure: (i) Customer is responsible for infrastructure security and data retention; (ii) Wire’s access is limited to agreed support and maintenance scope; and (iii) infrastructure-level compliance obligations remain with Customer.
Qualifications & exceptions
Each rule applies only to its own deployment model and does not describe Wire's public cloud.
Not stated here
The Order Form terms for private cloud, and the agreed support and maintenance scope for on-prem, are not in this document.
Legal Rights & Agreement Rules · Restriction or exception
The Customer is solely responsible for what it uploads, stores or shares and must keep that use lawful
The Customer is solely responsible for the Drive Content it uploads, stores or shares using Wire Drive, and must make sure that use complies with all applicable laws and the Agreement. The schedule says this in section 8.1 and again in section 12. Drive Content is defined as files and their metadata and leaves out messages and call data, so the clause is about Drive files rather than messaging.
Supporting quotations
Customer is solely responsible for Drive Content uploaded, stored, or shared using Wire Drive.
Customer is solely responsible for all Drive Content uploaded, stored, or shared using Wire Drive and must ensure that such use complies with all applicable laws and the Agreement.
“Drive Content” means file assets and associated metadata that are uploaded to, stored in, and processed within the Wire Drive storage and collaboration functionality.
Qualifications & exceptions
The responsibility is stated as "solely" the Customer's.
Not stated here
The Agreement's rules that the Customer must comply with are not part of this document.
Use & Processing · Company practice
Wire says it does not actively monitor Drive Content, yet may access and scan it for security
Wire does not actively monitor Drive Content. Other parts of the schedule still allow Wire to technically access Drive Content in decrypted form where reasonably necessary, including for abuse prevention and security (section 2.2), to run server-side security scanning (section 2.4) and to use automated security measures (section 8.4). The schedule does not say how "does not actively monitor" fits with those provisions.
Supporting quotations
Wire does not actively monitor Drive Content.
Wire may technically access Drive Content in decrypted form where reasonably necessary to provide, maintain, secure or support the Service, including for troubleshooting, abuse prevention, and integrity/security purposes, subject to appropriate access controls.
Qualifications & exceptions
The no-monitoring sentence says "actively"; the permitted access and scanning are tied to providing, securing or supporting the service and to security risks.
Not stated here
The schedule does not define active monitoring or reconcile it with the access and scanning provisions.
Cross-references
contrast (model-proposed): Wire may use automated security measures that block, quarantine or restrict risky files — contrast: Section 8.2 says Wire does not actively monitor Drive Content, while section 8.4 lets Wire run automated security measures including malware scanning and automatically block or quarantine risky content. The schedule does not say how the two fit together.
contrast (model-proposed): Wire may access Drive Content in decrypted form when reasonably necessary to run and secure the service — contrast: Section 8.2 says Wire does not actively monitor Drive Content, while section 2.2 lets Wire technically access Drive Content in decrypted form where reasonably necessary, including for abuse prevention and security purposes. The schedule does not say how the two fit together.
Security & Safeguards · Permission or license
Wire may suspend, stop sharing of or remove access to specific content where law or security requires
Wire reserves the right to suspend access to, disable sharing of, or remove access to specific Drive Content where required by law or where reasonably necessary to protect the security or integrity of the service.
Supporting quotations
Wire reserves the right to suspend access to, disable sharing of, or remove access to specific Drive Content where required by law or where reasonably necessary to protect the security or integrity of the Service.
Qualifications & exceptions
Limited to two triggers: required by law, or reasonably necessary to protect security or integrity.
Aimed at "specific Drive Content", not stated to cover a whole account.
Not stated here
The heading is "Suspension/Removal and Preservation", but the clause states no preservation rule.
The clause does not say whether Wire tells the Customer before or after acting.
Security & Safeguards · Permission or license
Wire may use automated security measures that block, quarantine or restrict risky files
Wire may implement automated security measures, including malware scanning. It may automatically block, quarantine or restrict access to Drive Content that it reasonably identifies as posing a security risk.
Supporting quotations
Wire may implement automated security measures, including malware scanning, and may automatically block, quarantine, or restrict access to Drive Content reasonably identified as posing a security risk.
Qualifications & exceptions
Applies to Drive Content "reasonably identified as posing a security risk".
Malware scanning is given as one example of the measures ("including").
Not stated here
The text does not say how the Customer is told of an automated block or how to challenge it.
Use & Processing · Context
Personal data processed in Wire Drive is governed by a separate Data Processing Agreement
Processing of personal data within Wire Drive is governed by the Data Processing Agreement (the "DPA"). This schedule does not itself set out the personal data terms.
Supporting quotations
Processing of personal data within Wire Drive is governed by the Data Processing Agreement (“DPA”).
Qualifications & exceptions
The statement concerns personal data processed within Wire Drive.
Not stated here
The DPA is not part of this document, so its terms are not known from this source.
Legal Rights & Agreement Rules · Context
Any service level commitments for Wire Drive come only from the SLA or the Order Form
Any service level commitments that apply to Wire Drive are set out exclusively in the applicable Service Level Agreement and/or the Order Form. This schedule itself gives no uptime or response commitments.
Supporting quotations
Any service level commitments applicable to Wire Drive are set out exclusively in the applicable Service Level Agreement (“SLA”) and/or Order Form.
Qualifications & exceptions
"Exclusively": service levels are not found in other parts of the schedule.
Not stated here
The SLA and Order Form are not part of this document, so any commitments in them are unknown.
Legal Rights & Agreement Rules · Restriction or exception
The liability limits and exclusions in the Agreement apply fully to Wire Drive
The limitations of liability and exclusions in the governing Agreement apply fully to Wire Drive. This schedule sets no liability terms of its own.
Supporting quotations
The limitations of liability and exclusions set forth in the Agreement apply fully to Wire Drive.
Qualifications & exceptions
Stated as applying "fully" to Wire Drive.
Not stated here
The Agreement's limitations of liability and exclusions are not part of this document, so amounts and carve-outs are unknown.
Charges & Financial Obligations · Restriction or exception
Wire Drive is an add-on that needs an active Wire Messenger subscription
Wire Drive is sold as an add-on to Wire Messenger subscriptions and requires an active Wire Messenger subscription.
Supporting quotations
Wire Drive is available as an add-on to Wire Messenger subscriptions and requires an active Wire Messenger subscription.
Qualifications & exceptions
An active Wire Messenger subscription is a requirement for Drive.
Not stated here
Plan names and prices are not stated in this document.
Charges & Financial Obligations · Company practice
Drive storage is currently pooled across the team's licensed users, and more can be requested
Storage under Wire Drive is currently allocated on a pooled basis across all licensed Drive users within the Customer's team. Additional pooled storage capacity is available on request.
Supporting quotations
Storage under Wire Drive is currently allocated on a pooled basis across all licensed Drive users within Customer's team.
Additional pooled storage capacity is available on request.
Qualifications & exceptions
"Currently" signals the pooling model may change.
Extra capacity is "available on request", not promised on stated terms.
Not stated here
The text does not state the storage amount, the price of extra capacity, or whether a request can be refused.
Charges & Financial Obligations · Restriction or exception
Drive subscriptions carry an annual commitment unless the Order Form says otherwise
Wire Drive subscriptions are subject to an annual commitment unless the Order Form specifies otherwise.
Supporting quotations
Wire Drive subscriptions are subject to an annual commitment unless otherwise specified in the Order Form.
Qualifications & exceptions
The Order Form can displace the annual commitment.
Not stated here
The text does not say what happens to the commitment if the Customer downgrades or cancels within the year.
Charges & Financial Obligations · Permission or license
Wire may change Drive pricing on at least 60 days' written notice
Wire reserves the right to adjust Wire Drive pricing on not less than 60 days' prior written notice.
Supporting quotations
Wire reserves the right to adjust Wire Drive pricing on not less than sixty (60) days' prior written notice.
Qualifications & exceptions
Notice must be written and at least 60 days ahead of the change.
Not stated here
The text does not say whether a price change reaches a Customer in the middle of an annual commitment, or what the Customer can do in response.
Legal Rights & Agreement Rules · Permission or license
Wire may update this Drive Schedule from time to time, and this clause states no notice period
Wire reserves the right to update or modify this Drive Schedule from time to time. This clause gives no notice period and no consent step. Narrower changes elsewhere in the schedule come with stated notice periods, such as 30 days for version limits and 60 days for pricing.
Supporting quotations
Wire reserves the right to update or modify this Drive Schedule from time to time.
Qualifications & exceptions
The right is stated broadly ("from time to time") and is not tied to a notice period in this clause.
Not stated here
The Agreement may set rules for amending schedules; it is not part of this document.
Account & Service Control · Permission or license
Wire may discontinue Wire Drive as a standalone feature or service on prior written notice
Wire reserves the right to discontinue Wire Drive as a standalone feature or service on prior written notice.
Supporting quotations
Wire reserves the right to discontinue Wire Drive as a standalone feature or service on prior written notice.
Qualifications & exceptions
The right is to discontinue Drive "as a standalone feature or service"; notice must be written and prior.
Not stated here
The length of notice is not stated.
The text does not say whether Drive could continue in another form after being discontinued as a standalone feature, or what happens to Drive Content and any fees.
Legal Rights & Agreement Rules · Restriction or exception
The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security
The Customer may not use Wire Drive to upload, store, transmit or share content that is unlawful, infringing, defamatory or fraudulent; contains malware, viruses or other malicious code; circumvents or tries to circumvent Wire's access controls, security measures or encryption mechanisms; or violates any third party's intellectual property or privacy rights.
Supporting quotations
Customer shall not use Wire Drive to upload, store, transmit, or share content that:
is unlawful, infringing, defamatory, or fraudulent;
contains malware, viruses, or other malicious code;
circumvents or attempts to circumvent Wire's access controls, security measures, or encryption mechanisms; or
violates any third party's intellectual property or privacy rights.
Qualifications & exceptions
The ban covers four categories of content, listed with "or"; meeting any one is enough.
The bar on circumventing security measures reaches attempts, not only successes.
Not stated here
The text does not define "defamatory", "infringing" or "fraudulent".
Account & Service Control · Permission or license
Wire may suspend access or remove content that breaks the use rules, and end access for material or repeated breach
Wire reserves the right to suspend access to or remove Drive Content that violates the acceptable use section. It may also suspend or terminate the Customer's access to Wire Drive in the event of material or repeated breach, in accordance with the Agreement.
Supporting quotations
Wire reserves the right to suspend access to or remove Drive Content that violates this Section, and to suspend or terminate Customer's access to Wire Drive in the event of material or repeated breach, in accordance with the Agreement.
Qualifications & exceptions
Suspending or ending the Customer's access to Drive is tied to "material or repeated breach" and to the Agreement's procedures.
Removing violating Drive Content is not tied to a breach threshold in this sentence.
Not stated here
Notice, cure periods and appeal rights are not stated; the Agreement may set them but is not part of this document.