Account & Service Control · Restriction or exception
Using the service accepts the terms; minors generally need consent
Using the services confirms acceptance of these terms. Users under 18 need their legal guardian's consent unless the stated Swiss Civil Code Article 19d exception for legally using their own funds applies. Anyone who does not accept must not use the apps, website or services.
Supporting quotations
1.4. By using our Services, you confirm that you have read, understood, and accepted these ToU. If you are a minor under the age of 18, you need your legal guardian's consent unless you can legally use your own funds under Swiss Civil Code (ZGB) Art. 19d. If you do not accept these ToU, then you must not use the Apps, the Website and/or the Services.
Not stated here
The cited law's text is not supplied; this card describes the exception as stated in the terms.
Account & Service Control · Procedure
Messaging requires registration and an accepted account agreement
Wire offers internet messaging, file sharing, collaboration, and voice and video calls. You must register, supply correct and complete requested information, and consent to these terms. Registration concludes the use agreement, but Wire says there is no entitlement to an agreement. Details of information handling are referred to the separate privacy policy.
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2.1. Our Services include so-called messaging services so that you can communicate, share files and cooperate via the Internet with other users of our Services, e.g. through text messages and voice and video telephony.
2.2. The use of our Services requires that you register for the Services and that you have a user account. You must correctly and completely provide the data we request during the registration process. For more information about how we transfer, store or process your information, please see our privacy policy. In addition, you must give your consent to these ToU during the registration process. Through your registration a use agreement between you and our Company is concluded. There is no entitlement to the conclusion of such use agreement. You must treat the access to your user account with the necessary care and are fully liable for any direct or indirect damage caused by misuse of your account by third parties and/or negligent handling of the access data.
Not stated here
The privacy policy is not supplied in this assignment; its processing terms are not analyzed here.
Account & Service Control · Restriction or exception
Blocked accounts may not be recoverable
An account blocked for abuse, including a violation of these terms, may be impossible to reactivate. The clause states a possibility, not that every blocked account is permanently lost.
Supporting quotations
2.5. Blocked accounts, including for any type of abuse (including without limitation a violation of these ToU), may not be able to be reactivated.
Account & Service Control · Restriction or exception
Wire is not a replacement for emergency-capable telephone service
Unless otherwise agreed, you may not use Wire to operate or contact emergency services or public emergency centers, or forward emergency calls to the listed institutions. The terms state that Wire need not provide emergency access and that you must separately obtain traditional mobile or fixed-line service with emergency access. Wire is not a replacement for your primary telephone service.
Supporting quotations
Unless otherwise agreed, you are not allowed to use our Services to operate or contact emergency services or public emergency call centers or to forward emergency calls to hospitals, law enforcement agencies, the fire department or similar institutions. You acknowledge and agree that: (i) the Company is not required to offer access to emergency services under any applicable local and/or national rules, regulations or law; (ii) it is your responsibility to purchase, separately from the Services, traditional wireless (mobile) or fixed line telephone services that offer access to emergency services, and (iii) the Service is not a replacement for your primary telephone service.
Account & Service Control · Procedure
Ordinary termination has notice and paid-plan limits
Unless a specific agreement says otherwise, the use agreement is indefinite. Section 5.2 lets you give notice at any time without reasons and provides a 30-day notice period for both parties, subject to subscription-specific rules. Paid termination occurs at the end of the next billing period; Section 4.1 requires written cancellation at least 30 days before expiration and overrides the general rule. Termination must be in text form; a website button may also be available for website contracts. Good-cause termination without notice remains. Special exit rights apply to qualifying product changes within 30 days of notice and to free-only users following amendments, subject to Section 16.2's exceptions.
Supporting quotations
5.1. This contract of use is concluded for an indefinite period, unless otherwise stipulated in a specific agreement.
5.2. Unless a specific subscription model states otherwise, you may terminate the use agreement at any time without giving reasons. Both parties may terminate this agreement with a notice period of thirty (30) days unless a specific subscription model states otherwise.
5.3. In case of a Paid Service, the termination takes place at the end of the next billing period. You may terminate a Paid Service one thirty (30) days before the scheduled end date of the service.
5.4. The right to termination without notice for good cause shall remain unaffected. The termination must in any case be made in text form.
5.8. The contract of use must be terminated in text form. You may also have the option, if applicable, to terminate a contract entered into on the Website by clicking the appropriate button on the Website.
4.1. The use of the Apps is generally free of charge for you (freemium). Some of our Services are offered for a fee (collectively, “Paid Services”), which, for instance, facilitate conference calls, allow to share files or to run our products from your own server. You can book these in your user account or by reaching out to our sales team. Additional costs for Paid Services are incurred by the user account that subscribes the additional functions for the respective team. This section applies to any purchases of Paid Services. By using a Paid Service, you agree to pay the specified fees. All fees are inclusive of taxes, which we will charge as applicable. Our Paid Services automatically renew for the booking interval you select (such as annually or biennially), unless canceled in writing at least thirty (30) days before expiration. For the avoidance of doubt, this requirement supersedes the general termination right stated in Section 5. Subscriptions begin on your purchase date, and we will bill or charge you in the automatically renewing interval you select, on a pre-pay basis until you terminate.
7.2. We may change the digital products behind our Services to improve your user experience (such as by adding new features or making them easier to use), to adapt to a new technical environment, to accommodate an increased number of users, to ensure functionality or security, to implement legal requirements, or as a result of case law or regulatory decisions. These changes are free of charge for you. You will be informed about significant changes within a reasonable period of time in a clear and comprehensible manner. If a change affects your access to or usability of our Services more than insignificantly and you are not offered the use of an unchanged version of our Services, you are entitled to terminate the agreement with us within thirty (30) days of receipt of our information in accordance with the statutory provisions.
16.2. If the modification to the ToU (a) are exclusively for your benefit, (b) are of a purely administrative nature with no negative impact on you as the end user or (c) are directly prescribed by law neither an Objection in accordance with Section 16.1 nor a termination in accordance with Section 16.4 is possible.
16.4. Free Service. If you are using our free Services only, in the event of a modification to the ToU by us, you are entitled to terminate the ToU without observing a notice period and without incurring any costs. You may terminate your agreement within thirty (30) days of the date on which we informed you of the modification. Our agreement with you can be terminated by this termination at the earliest on the date on which the change to the agreement is to take effect. You may give notice of termination within thirty (30) days of the date on which we notified you of the unilateral amendment. Our contract with you can be terminated by this notice at the earliest on the date on which the contract amendment is to take effect.
Not stated here
Section 5.3's phrase 'one thirty (30) days' is awkward; the paid renewal clause expressly states at least 30 days before expiration.
Account & Service Control · Company practice
Wire may discontinue services with timely notice
Wire reserves the right to discontinue some or all services at any time without giving reasons, but promises timely notice under Section 16. That section provides email or in-app notice of intended terms changes at least one month before they take effect. Section 5.5 also warns that services may be unavailable for reasons outside Wire's reasonable control, such as labor actions, infrastructure failure or blackouts.
Supporting quotations
5.5. We reserve the right to discontinue the operation of individual or all of our Services at any time without giving reasons. We will give timely notice of a discontinuation of our Services in accordance with Section 16. Additionally, the Service might not be available due to reasons outside our reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
16.1. We may update and amend this ToU at any time by posting a revised version at [https://wire.com/en/legal](https://wire.com/en/legal) (“Updated ToU”). We will notify you of any intended changes to these ToU at least one month before they take effect by email or in-app notification. The revised version will become effective at the time stated.
Not stated here
The cross-reference invokes Section 16, whose notice wording specifically addresses terms changes; the source does not separately specify a discontinuation notice period.
The linked legal page and any future revised terms are not supplied here; this card does not describe their contents.
Account & Service Control · Restriction or exception
Good-cause termination includes inactivity, serious breaches and required blocking
Wire may terminate extraordinarily for good cause. Listed grounds include a free account unused for at least 12 months, a culpable serious breach, criminal content, actions making Wire liable to third parties, and a legal obligation or official order to block an account. Ordinarily Wire first warns about misconduct and threatened termination. It may terminate immediately without warning for a serious violation that makes waiting through the notice period unreasonable.
Supporting quotations
5.6. We are entitled to extraordinary termination of this use agreement for good cause, in particular if
You do not use your free account for a period of at least twelve (12) months;
You culpably commit a serious breach of your obligations under these ToU;
You communicate content via our Services that constitutes a criminal offense;
You perform actions through which we are liable to third parties;
We are obliged to block your account due to a legal obligation or official order.
5.7. Before we issue an extraordinary termination notice, as a rule a warning notice has been issued in which we draw your attention to your misconduct and indicate the threat of termination. In case of serious violations immediate termination without prior warning notice is permissible. A serious violation is a violation where we cannot reasonably be expected to adhere to the contract until the expiry of a notice period.
Account & Service Control · Restriction or exception
Repeated or significant culpable violations can restrict service functions
Alongside its other rights, Wire may temporarily or permanently restrict individual features if you culpably violate laws, third-party rights or these terms on a permanent, repeated or significant basis. The clause permits targeted feature restrictions as well as the separate termination remedies.
Supporting quotations
5.9. Notwithstanding any other legal or contractual rights, we may temporarily or permanently restrict individual functions of the Services for you in the event that you culpably violate legal regulations, third party rights or our ToU on a permanent, multiple or significant basis.
Account & Service Control · Procedure
Install native apps on devices you own or control
Mobile and desktop apps must be installed on devices you own or control that meet the stated minimum specifications. The web app runs in supported browsers without installation.
Supporting quotations
7.1. To use the Apps, you will be required to install the Mobile App on one or more mobile devices that you own or control and/or install the Desktop App on one or more computers that you own or control and that meet the provided minimum specifications. The Web App can be used in all supported browsers, no installation is required.
Account & Service Control · User right or choice
Product changes come with limits, notice and special exit rights
Wire may change digital products for user-experience, technical, capacity, functionality, security or legal reasons without charging for those changes. It promises clear notice of significant changes within a reasonable time. Section 7.3 also permits reasonable improvements or changes without notice and discretionary feature additions; that wording must be read alongside the significant-change notice promise. Subsequent app versions are promised only if agreed. If access or usability is affected more than insignificantly and no unchanged version is offered, Section 7.2 gives a statutory termination right within 30 days of the notice. Section 7.3 separately recognizes a special termination right when changes significantly impair your interests.
Supporting quotations
7.2. We may change the digital products behind our Services to improve your user experience (such as by adding new features or making them easier to use), to adapt to a new technical environment, to accommodate an increased number of users, to ensure functionality or security, to implement legal requirements, or as a result of case law or regulatory decisions. These changes are free of charge for you. You will be informed about significant changes within a reasonable period of time in a clear and comprehensible manner. If a change affects your access to or usability of our Services more than insignificantly and you are not offered the use of an unchanged version of our Services, you are entitled to terminate the agreement with us within thirty (30) days of receipt of our information in accordance with the statutory provisions.
7.3. We may improve and/or change the Apps and our Services at any time and without notice, provided that such improvements and/or changes are reasonable to you. Furthermore, we may add features or functions to the Apps at any time at our own discretion. However, you are only entitled to the provision of subsequent versions of the Apps if we have agreed this with you. In the event that your interests are significantly impaired by these improvements and/or changes, you have a special right of termination.
Account & Service Control · Restriction or exception
App use remains tied to Wire's services and these terms
You may use the apps only in connection with the services provided through them and in accordance with these terms. The requirements and agreement may change as the services evolve, subject to the terms-update procedure in Section 16; this clause alone does not authorize ignoring that procedure.
Supporting quotations
7.4. You may only use the Apps in connection with the Service provided through the Apps in accordance with these ToU. The requirements contained herein, and this Agreement may change in accordance with Section 16 of these ToU as the Apps and/or Services evolve.
Account & Service Control · Procedure
Content enforcement usually includes advance notice and a chance to respond
If Wire becomes aware of violating content, it may block or delete it or refuse or discontinue service wholly or partly, alongside good-cause termination rights. It promises advance notice of the reason, nature and extent of intended restrictions, an opportunity to comment, and a follow-up decision. Those safeguards do not apply to the extent law prohibits the notice or review information, or notification would be unreasonable in light of the parties' interests.
Supporting quotations
10.2. If, however, we become aware of or are notified of content that violates our ToU, the law or our guidelines, we may block or delete the content and, without prejudice to our right of termination for good cause, refuse or discontinue the provision of our Service to you in whole or in part. In this case, we will notify you in advance of the reason and the nature and extent of such intended restrictions and give you the opportunity to comment. We will then inform you whether or not we will comply with the intended restrictions. Please note: This does not apply if and to the extent that we are prohibited by law from notifying you of the reason, the possibility of requesting a review, and, if applicable, the nature and duration of the restriction. This also does not apply if and to the extent that notification would be unreasonable, taking into account the interests of the parties involved.
Not stated here
Any separate guidelines referenced here are not supplied; this card does not define their prohibited content.