Data Access & Collection · Restriction or exception
Do not illegally collect information or monitor chats without consent
The terms prohibit illegally obtaining information from the services, including users' email addresses or telephone numbers and other software data. They also prohibit intercepting, reviewing or otherwise monitoring account holders' communications, conversations or chats without their prior consent.
Supporting quotations
6.5. You are further prohibited from
illegally obtain information from our Services, including, but not limited to, email addresses or telephone numbers of other users or other software data; or
intercept, review or otherwise monitor communications, conversations or chats between account holders without their prior consent; or
Data Access & Collection · User right or choice
Performance information may be collected and shared, with permission controls
To improve performance, the service may access device usage information, including usage or transmission data and crash reports sent to third parties. The clause calls this information anonymized. You can permit monitoring and transmission to Wire's servers, including account information, to analyze device performance during use, and revoke permission at any time. It also promises device information will be anonymized and not personally identifiable and allows an in-app settings opt-out. The mention of account information is retained rather than silently treating the collected information as only anonymous technical statistics.
Supporting quotations
In an effort to enhance the performance of the Service, the Service may access usage information on your computer or other applicable device, such as usage data and/or data transmission including crash reports sent to third parties. Such information is anonymized. You can grant permission for the Service to monitor such anonymized information and to communicate information, including, without limitation, your account information, to the Company’s servers for the purposes of analyzing your device’s performance during use of the Service. You can revoke this permission at any time. Additionally, the Service will utilize the processor, bandwidth and hard drive (or other memory or storage hardware) and/or cache of your computer or other applicable device for the limited purpose of facilitating the communication between, and the transmittal of data, content, services or features to, you and other users, and to facilitate the operation of the network of computers running instances of the Service. All computer and/or device information will be anonymized and will not be personally identifiable with you. You can opt out of providing this information at any time by changing your settings / preferences within the App.
Not stated here
- The source does not explain how transmission of account information is reconciled with its anonymization statements or identify third-party crash-report recipients.