Charges & Financial Obligations · Restriction or exception
Paid features incur fees on the subscribing account
Apps are generally free, but specified features are paid and can be booked through your account or sales. The account subscribing to extra team functions incurs the charges. Using a Paid Service agrees to its specified fees, stated to include applicable taxes.
Supporting quotations
4.1. The use of the Apps is generally free of charge for you (freemium). Some of our Services are offered for a fee (collectively, “Paid Services”), which, for instance, facilitate conference calls, allow to share files or to run our products from your own server. You can book these in your user account or by reaching out to our sales team. Additional costs for Paid Services are incurred by the user account that subscribes the additional functions for the respective team. This section applies to any purchases of Paid Services. By using a Paid Service, you agree to pay the specified fees. All fees are inclusive of taxes, which we will charge as applicable. Our Paid Services automatically renew for the booking interval you select (such as annually or biennially), unless canceled in writing at least thirty (30) days before expiration. For the avoidance of doubt, this requirement supersedes the general termination right stated in Section 5. Subscriptions begin on your purchase date, and we will bill or charge you in the automatically renewing interval you select, on a pre-pay basis until you terminate.
Paid subscriptions start on purchase, are prepaid, and automatically renew for the selected interval unless canceled in writing at least 30 days before expiration. That rule supersedes the general Section 5 termination right; Section 5.3 places paid termination at the end of the next billing period. Discounts revert to full price after their period. Separately, a renewal fee increase under Section 4.3 requires at least 30 days' notice and explicit acceptance or renewal stops. Good-cause termination without notice remains available. A more than insignificant product change without an unchanged alternative also carries the Section 7.2 statutory termination right within 30 days of notice.
Supporting quotations
4.1. The use of the Apps is generally free of charge for you (freemium). Some of our Services are offered for a fee (collectively, “Paid Services”), which, for instance, facilitate conference calls, allow to share files or to run our products from your own server. You can book these in your user account or by reaching out to our sales team. Additional costs for Paid Services are incurred by the user account that subscribes the additional functions for the respective team. This section applies to any purchases of Paid Services. By using a Paid Service, you agree to pay the specified fees. All fees are inclusive of taxes, which we will charge as applicable. Our Paid Services automatically renew for the booking interval you select (such as annually or biennially), unless canceled in writing at least thirty (30) days before expiration. For the avoidance of doubt, this requirement supersedes the general termination right stated in Section 5. Subscriptions begin on your purchase date, and we will bill or charge you in the automatically renewing interval you select, on a pre-pay basis until you terminate.
4.2. By enrolling in a subscription, you authorize us to automatically charge you the then-current fees and taxes for each subsequent subscription period until the subscription is cancelled. If you have received a discount, your subscription will automatically renew at the full subscription price at the end of the discount period. This means that unless you cancel a subscription, it will automatically renew, and we will charge your payment method.
4.3. Upon renewal, we may increase your fees for the subscription up to our then-current list price provided to you or published on our Website. If we increase your fees for the subscription, we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next renewal term. If you do not explicitly accept the new pricing, your subscription will not renew automatically.
5.3. In case of a Paid Service, the termination takes place at the end of the next billing period. You may terminate a Paid Service one thirty (30) days before the scheduled end date of the service.
5.4. The right to termination without notice for good cause shall remain unaffected. The termination must in any case be made in text form.
7.2. We may change the digital products behind our Services to improve your user experience (such as by adding new features or making them easier to use), to adapt to a new technical environment, to accommodate an increased number of users, to ensure functionality or security, to implement legal requirements, or as a result of case law or regulatory decisions. These changes are free of charge for you. You will be informed about significant changes within a reasonable period of time in a clear and comprehensible manner. If a change affects your access to or usability of our Services more than insignificantly and you are not offered the use of an unchanged version of our Services, you are entitled to terminate the agreement with us within thirty (30) days of receipt of our information in accordance with the statutory provisions.
Not stated here
Section 5.3 literally says 'one thirty (30) days'; Section 4.1 gives the clear at-least-30-day written cancellation rule.
Charges & Financial Obligations · User right or choice
Wire must notify you of a renewal price increase and obtain acceptance
Wire may increase subscription fees at renewal up to the then-current list price provided to you or published on its website. It must notify you at least 30 days before renewal; the increase applies at the next renewal term. Without your explicit acceptance of the new price, the subscription does not automatically renew.
Supporting quotations
4.3. Upon renewal, we may increase your fees for the subscription up to our then-current list price provided to you or published on our Website. If we increase your fees for the subscription, we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next renewal term. If you do not explicitly accept the new pricing, your subscription will not renew automatically.
Charges & Financial Obligations · Restriction or exception
Payment problems can immediately end paid access
Invoices are due immediately. Suspected fraud, failed payment, unpaid or late charges, or a chargeback allow Wire to cancel or revoke Paid Service access immediately without advance notice.
Supporting quotations
4.4. You must provide accurate and up-to-date payment information. By providing your payment information, you authorize us to store it until you request it to be deleted. All invoices are immediately due. If we suspect fraud, your payment fails, or Paid Services are otherwise not paid for or not paid for on time or charged back, we may immediately cancel or revoke your access to the Paid Services without prior notice. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g. new expiry date) or any other payment method provided to us if we are unable to charge your primary payment method.
Charges & Financial Obligations · User right or choice
European users may have a limited 14-day withdrawal right
A European user may be able to withdraw without a reason within 14 days of purchase under applicable law. The clause excludes purchases involving downloadable content or customizable products, and further conditions the right on the service not being fully performed or on other restrictions permitted by law. It does not promise an unconditional refund or a withdrawal right to every user.
Supporting quotations
4.5. As a European user you may have the right to withdraw from the transaction within fourteen (14) days of the purchase date without giving any reason according to applicable law, provided that the purchase of the respective Paid Service does not involve downloadable content or customizable products and (i) the Service has not been fully performed or (ii) there are other restrictions permitted by law.
Not stated here
The clause's alternative about 'other restrictions permitted by law' does not identify those restrictions; applicable statutory details are not supplied.
Charges & Financial Obligations · Restriction or exception
You bear network and mobile-access charges
For both paid and free use, Wire disclaims responsibility for mobile telephony, internet access, and additional charges you incur by accessing its services through the internet.
Supporting quotations
4.6. The following applies to all types of use of our Service (paid and not paid): charges for mobile telephony and Internet access, as well as any additional charges incurred by you as a result of accessing our Services via the Internet, are not our responsibility.
Charges & Financial Obligations · Context
AAA cost language conflicts with the later JAMS fee clause
The U.S. process provisions name AAA administration and say each party bears its own arbitration costs unless AAA rules require otherwise. Section 15.7 instead assigns JAMS filing fees to the initiating party, other fees under JAMS rules, and reasonable costs, attorney fees and expenses to the prevailing party in arbitration or court. These provisions pull in different directions on provider, cost rules and fee shifting; the terms supply no express priority rule resolving them.
Supporting quotations
15.4. Arbitration Process & Costs.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at [www.adr.org](http://www.adr.org).
Each party shall bear its own arbitration costs, except as otherwise required under the AAA Rules.
15.7. Costs. If you initiate arbitration proceedings for a claim, you are obligated to pay the fees to initiate JAMS arbitration proceedings. If we initiate arbitration of a claim, we are obligated to pay the fees to initiate JAMS arbitration. All other fees and costs of arbitration will be billed in accordance with the JAMS Rules. In addition, if either party commences an arbitration or court proceeding in connection with this ToU, the prevailing party in such proceeding shall be entitled to recover from the other party all reasonable costs, attorneys' fees and other expenses incurred.
Not stated here
The AAA and JAMS rule texts are not supplied. The applicable provider, precise fee allocation and interaction of own-cost and prevailing-party wording cannot be settled from this text alone.
Cross-references
contrast (model-proposed): U.S. claims generally go to binding arbitration, with express exceptions — contrast: The general U.S. arbitration clause names AAA, while the later costs clause names JAMS and adds prevailing-party recovery alongside an own-cost statement. The source supplies no priority rule; the cards do not select one provider or fee outcome.