The agreement governs residential Xfinity services provided by Comcast operating subsidiaries and affiliates, specifically covering Xfinity cable television/video/streaming (“TV”), Xfinity or NOW Internet services (“Internet”), Xfinity digital phone services (“Voice”), ancillary designated services, and Xfinity Equipment.
Supporting quotations
The terms of this agreement (the “Agreement”) apply to your use of any of the Xfinity services described in Section 1 below and the Xfinity Equipment described in Section 7 below (collectively, the “Services”). An operating subsidiary or other affiliate of Comcast Cable Communications, LLC (collectively, “Comcast,” “we,” “us,” or “our”) provides the Services.
The following services are covered by this Agreement: Xfinity cable television and other video and streaming services (“TV”); Xfinity or NOW Internet services (“Internet”); Xfinity digital phone services (“Voice”); and other ancillary services Comcast may designate.
Qualifications & exceptions
Applies to covered residential services and equipment
Provided by Comcast Cable Communications, LLC subsidiaries or affiliates
Account & Service Control · Procedure
Acceptance of Agreement and Modification Restrictions
Subscribers accept the agreement and agree to its terms by activating the services, using the services, continuing to use the services after notice of a change, or otherwise indicating acceptance. Subscribers may not modify the agreement through typed, handwritten, or other alterations.
Supporting quotations
You accept this Agreement and agree to its terms by activating the Services, using the Services, continuing to use the Services after we provide notice of a change to this Agreement, or otherwise indicating your acceptance of the Services. You may not modify this Agreement by making any typed, handwritten, or other changes.
Qualifications & exceptions
Acceptance occurs via activation, use, or continuing use after change notice
Customer typed or handwritten modifications are invalid
Account & Service Control · Restriction or exception
Excluded Comcast Services and Separate Website Terms
The agreement explicitly excludes other Comcast services such as Xfinity Home or Xfinity Mobile. Comcast-owned or controlled websites and mobile applications that do not link to this agreement are governed by their own independent terms of service and policies, such as the Web Services Terms of Service and Website Terms of Service.
Supporting quotations
The terms of this Agreement do not apply to any other services provided by Comcast (such as Xfinity Home or Xfinity Mobile). This Agreement also does not apply to any Comcast-owned or -controlled websites and mobile apps that do not link to this Agreement, which are subject to their own terms of service and policies, such as our Web Services Terms of Service (available at [xfinity.com/terms/web](https://www.xfinity.com/terms/web/)) and our Website Terms of Service (available at [xfinity.com/corporate/legal/visitoragreement](https://www.xfinity.com/corporate/legal/visitoragreement)).
Qualifications & exceptions
Excludes Xfinity Home and Xfinity Mobile
Websites and apps not linking to this agreement follow separate terms
Account & Service Control · Context
Applicability of Additional Terms and Conflict Governance
Tariffs, service guides, posted policies, and service-specific terms (such as terms for TV, Internet, Voice, or ancillary devices) apply to the services and form part of the agreement. In the event of a conflict between these general terms and additional service-specific terms, the service-specific terms govern.
Supporting quotations
Tariffs, service guides, and posted policies and procedures may apply to the Services. Additional Service-specific terms may apply to your use of TV, Internet, Voice, or any ancillary service or device. These additional terms are available at [xfinity.com/policies](https://www.xfinity.com/policies) (under “Xfinity Residential Services”) and at [xfinity.com/Corporate/Customers/Policies/additionalterms](https://www.xfinity.com/Corporate/Customers/Policies/additionalterms). We reserve the right to provide notice of new websites or locations for additional terms. These additional terms are also part of this Agreement. If any additional terms conflict with these terms, the additional terms specific to the particular Service will govern.
Qualifications & exceptions
Available at xfinity.com/policies and additional terms URL
Service-specific terms govern in case of conflict
Account & Service Control · Permission or license
Premises Access Rights, Entry Purposes, and Customer Ownership Warranty
Subscribers grant Comcast and its authorized agents permission to enter the premises at reasonable times to install, configure, maintain, inspect, upgrade, replace, and remove services. Subscribers represent and warrant that they own the premises or have obtained landlord/owner authority, and agree to provide owner contact information and written proof of access authorization upon request.
Supporting quotations
To provide you with the Services, we may need to enter your Premises. We may have our agents enter your Premises on our behalf. You agree that we (or our agents) may enter your Premises at reasonable times to install, configure, maintain, inspect, upgrade, replace, and remove the Services.
You represent and warrant that you own the Premises or have obtained the authority to give us access to the Premises. If you do not own the Premises, you agree to supply the owner’s name, address, and phone number, and evidence that the owner has approved our access, upon request.
Qualifications & exceptions
Entry permitted at reasonable times
Customer warrants ownership or legal authorization from property owner
Proof of authorization must be supplied upon request
Account & Service Control · Permission or license
Customer Equipment Ownership Warranty and Third-Party Authorization
Subscribers warrant that they own their Customer Equipment or possess legal authority to permit Comcast access. If the equipment is owned by another party, the subscriber must provide the owner’s contact details and written approval upon Comcast’s request.
Supporting quotations
You represent and warrant that you own your Customer Equipment or have obtained the authority to give us access to your Customer Equipment. If you do not own your Customer Equipment, you agree to supply the owner’s name, address, and phone number, and evidence that the owner has approved our access, upon request.
Qualifications & exceptions
Customer warrants equipment ownership or legal authorization
Must provide owner info and written authorization on request
Account & Service Control · Restriction or exception
Inside Wiring Property Ownership, Interference Prohibition, and Maintenance Fees
Inside wiring (cabling, telephone wiring, and outlets within the premises) is the property of the subscriber or property owner, regardless of installer, and must not interfere with network operations. Comcast has no obligation to maintain inside wiring, but may perform requested installation, repair, or maintenance for separate billable charges.
Supporting quotations
Wiring inside the Premises, including additional cable wiring, telephone wiring, and outlets, is “Inside Wiring.” Inside Wiring must not interfere with the Services or the normal operations of our cable network. Upon your request, we can install, repair, or maintain Inside Wiring. If we perform this work, we will charge you for that service. Regardless of who installed it, the Inside Wiring is your property, or the property of whomever owns the Premises. If you do not own the Premises, contact your landlord or building manager about the installation, repair, or maintenance of Inside Wiring. We have no responsibility for the operation, support, maintenance, or repair of Inside Wiring, except as set forth below.
Qualifications & exceptions
Inside wiring is property of subscriber or property owner
Inside wiring must not interfere with network operations
Work performed by Comcast is billable
Account & Service Control · Restriction or exception
Personal Residential Use Limitation and Resale Prohibition
Services are provided solely for personal, residential, and non-commercial use unless specifically authorized in writing by Comcast. Reselling the services in whole or in part is strictly prohibited.
Supporting quotations
The Services are for personal, residential, non-commercial use only, unless otherwise specifically authorized by us in writing.
Reselling the Services in whole or in part;
Qualifications & exceptions
Personal, residential, non-commercial use only unless written authorization provided
Reselling services strictly prohibited
Account & Service Control · Procedure
Household User Compliance, Liability for Unauthorized Use, and Stolen Equipment Reporting
Account holders accept the agreement on behalf of all persons using services at the premises, are solely responsible for household compliance, and are liable for all authorized and unauthorized use. In the event of equipment theft or unauthorized use, the subscriber must notify Comcast immediately in writing or by calling 1-800-XFINITY.
Supporting quotations
You agree not to engage in these or other similar prohibited activities, or help anyone else do so. You acknowledge that you are accepting this Agreement on behalf of all persons who use the Services at your Premises (or any other locations authorized by us). You are solely responsible for ensuring that all other users of the Services understand and comply with this Agreement and any applicable policies. You are liable for all authorized and unauthorized use of the Services. If the Xfinity Equipment has been stolen or the Services have been used without your authorization or in violation of this Agreement, you agree to notify us immediately in writing, or by calling 1-800-XFINITY during normal business hours.
Qualifications & exceptions
Customer liable for all authorized and unauthorized use
Mandatory immediate notification required upon equipment theft or unauthorized use
Account & Service Control · User right or choice
Customer Termination Procedure, Early Termination Fees, and Billing Cycle Continuance
Subscribers under a minimum term agreement who terminate early may be charged early termination fees. Non-term subscribers may terminate at any time via methods listed at xfinity.com/cancel; fees accrue until services are disconnected, equipment is returned, and the agreement is terminated. Comcast may continue service through the end of the billing cycle in which cancellation notice was received, refunding post-termination prepaid fees minus outstanding debts or non-refundable charges.
Supporting quotations
This Agreement will remain in effect from Service activation until this Agreement is terminated (by us or by you), as described below. This Agreement may also be terminated if it is replaced by a revised agreement.
If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement for additional details.
If your Services are not subject to a minimum term agreement, you may terminate the Services and this Agreement for any reason at any time. You must notify us that you want to terminate in one of the ways listed on [xfinity.com/cancel](http://www.xfinity.com/cancel). Applicable fees and charges for the Services may accrue until the Services have been disconnected, all Xfinity Equipment has been returned, and this Agreement has been terminated, subject to applicable law or the terms of any agreements we have with governmental authorities. At our election, and subject to applicable law, we may change our policy to continue all Services (or any part of them) through the end of the billing cycle in which we received your notice, which means those Services will terminate at the end of the applicable billing cycle. We may refund all prepaid monthly service fees charged for the Services after the effective date of termination, and we reserve the right to subtract from your refund any outstanding amounts due to us for the Services, for any affiliate or third-party services, or for other applicable fees and charges. Certain fees and charges are non-refundable and are also excluded.
Qualifications & exceptions
Early termination fees apply to minimum term contracts
Notice must be given via xfinity.com/cancel methods
Comcast may continue services through end of billing cycle
Account & Service Control · Procedure
Post-Termination Obligations, 10-Day Equipment Return Window, and Retrieval Access
Upon termination, subscribers must immediately cease using services and pay all outstanding charges through the disconnection date. Subscribers must return all Xfinity Equipment in working order (normal wear excepted) to a service center or designated agent within 10 days of disconnection, or incur an Unreturned Equipment Fee. Comcast retains the right to retrieve unreturned equipment from the premises during business hours.
Supporting quotations
You must cease all use of the Services as of the effective date of termination. You must pay in full for your use of the Services up to the date that this Agreement is terminated and the Services are disconnected (subject to applicable law).
You must return all Xfinity Equipment to us at our local service center or to our designated agent within ten (10) days of the date on which the Services are disconnected. You must return the Xfinity Equipment in working order, with the exception of normal wear and tear. If you fail to return the Xfinity Equipment, we will charge you an Unreturned Equipment Fee. As the owner of the Xfinity Equipment at all times, we have the right to retrieve any equipment you fail to return. We (or our agents) may request access to your Premises to remove all Xfinity Equipment and other material provided by us during regular business hours at a mutually agreed upon time.
Qualifications & exceptions
Must cease use immediately and pay for usage up to disconnection date
Equipment must be returned within 10 days of disconnection in working order
Unreturned equipment fee charged and Comcast may retrieve equipment from premises
Account & Service Control · Procedure
Age Requirement (18+) and Continuing Obligation to Maintain Accurate Account Information
Customer represents and warrants being at least 18 years of age and having provided accurate, complete, and current legal name, address, phone numbers, device counts, and payment info. Customer must promptly update contact info and remains responsible for maintaining accuracy even after agreement termination until all amounts due are paid and all Xfinity Equipment is returned.
Supporting quotations
You represent and warrant that you are at least 18 years of age and that you have provided us with information that is accurate, complete, and current. For example, you must provide us with your accurate, complete, and current legal name, address (including apartment, unit, suite number, etc., where applicable), telephone number(s), the number of devices on which or through which the Services are being used, and payment information. You must also provide accurate information when authorizing recurring payments. You agree to promptly update your contact information to keep it accurate and complete. YOU ARE RESPONSIBLE FOR MAINTAINING THE ACCURACY OF YOUR INFORMATION, EVEN AFTER TERMINATION OF THIS AGREEMENT, UNTIL YOU PAY ALL AMOUNTS DUE AND RETURN ALL XFINITY EQUIPMENT. FAILURE TO DO SO IS A BREACH OF THIS AGREEMENT.
Qualifications & exceptions
Customer must be at least 18 years old
Must provide accurate legal name, service address, telephone numbers, and device count
Obligation continues post-termination until all amounts are paid and equipment returned
Failure to maintain accurate info constitutes a breach
Account & Service Control · Restriction or exception
Customer Assignment Prohibition and Comcast Unilateral Assignment Rights
Subscribers may not assign their service usage rights or agreement rights and obligations without Comcast authorization; Comcast may freely assign the agreement, any rights or obligations, or customer debt without notifying the customer.
Supporting quotations
You may not assign your right to use the Services without our authorization. You may not assign your rights and obligations under this Agreement. We may freely assign this Agreement, any of our rights and obligations, or any debt you owe us, without notifying you.
Qualifications & exceptions
Customer may not assign service rights or agreement obligations without Comcast authorization
Comcast may freely assign agreement, rights, obligations, or customer debt without notice
Account & Service Control · Procedure
Customer Problem Resolution and Corporate Executive Escalation Address
Subscribers are directed to contact Comcast first to allow an opportunity to resolve service problems; if the local office cannot resolve the issue satisfactorily, the subscriber may write to Comcast Corporate Offices, Attention: Executive Customer Relations, in Philadelphia.
Supporting quotations
If you experience a problem with your Services, please contact us first and give us an opportunity to resolve your problem.
If our local office cannot resolve your problem to your satisfaction, you may write to the Comcast corporate offices at 1701 John F. Kennedy Blvd., Philadelphia, PA 19103-2838, Attention: Executive Customer Relations.
Qualifications & exceptions
Subscribers requested to contact Comcast first for problem resolution
Corporate escalation to Executive Customer Relations in Philadelphia if local office fails to resolve