Charges & Financial Obligations · Company practice
Monthly Service Charges, Promotional Rates, and Term Pricing
Subscribers agree to pay all monthly Service charges and amounts due upon demand. Standard rates apply following the expiration of any promotional period, and specified pricing governs for the duration of any minimum term contract. All other pricing may be changed by Comcast at any time.
Supporting quotations
You agree to pay all amounts due upon demand. You agree to pay any monthly Service charges.We will give you notice of applicable pricing at the time of your order or activation of the Services. If you receive the Services at a promotional rate, our then-current standard pricing will apply to you at the end of the promotional period. You should consult our rate card for then-current standard charges. If you receive the Services under a minimum term contract, we will charge you the specified price for the Services subject to the minimum term pricing for the duration of the minimum term contract. All other pricing is subject to change at any time and from time to time.
Qualifications & exceptions
Promotional rates revert to standard pricing at end of promo period
Minimum term pricing applies for contract duration
Other pricing subject to change at any time
Charges & Financial Obligations · Company practice
Equipment, Installation, and Ancillary Charges
Subscribers agree to pay all additional charges associated with services, including installation and service call fees, Xfinity Equipment rental or purchase charges, and ancillary or measured usage charges.
Supporting quotations
You agree to pay all other charges associated with the Services.These may include charges for installation and service calls. These may also include fees identified at the time of your order or imposed after you begin receiving Services. You may incur charges for Xfinity Equipment (as defined in Section 7 below), purchases or rentals, or ancillary services. You may also incur measured and per-call charges. You can find price information for Voice at [xfinity.com/corporate/about/phonetermsofservice/comcastdigitalvoice/cdvresidential](https://www.xfinity.com/corporate/about/phonetermsofservice/comcastdigitalvoice/cdvresidential).
Qualifications & exceptions
Includes installation, service calls, equipment purchase or rental, and measured charges
Charges & Financial Obligations · Company commitment
Customer Responsibility for Taxes, Regulatory Fees, and Retroactive Assessments
Subscribers are responsible for paying all federal, state, and local taxes, governmental assessments, regulatory program fees (such as 911/E911 and telecom relay services), and cost recovery charges imposed on the subscriber or on Comcast, including assessments that apply retroactively.
Supporting quotations
You agree to pay any applicable taxes and fees.These include applicable federal, state, and local taxes and fees (however designated), fees to recoup governmental or quasi-governmental assessments on us, and cost recovery charges. These include fees for any governmental or public programs in which we participate, such as public, educational, and governmental access, telecom relay services, and programs supporting the 911/E911 system. YOU ARE RESPONSIBLE FOR PAYING ANY SUCH FEES AND TAXES (WHETHER IMPOSED ON YOU OR ON US), INCLUDING THOSE THAT BECOME APPLICABLE RETROACTIVELY.
Qualifications & exceptions
Applies whether taxes/fees are imposed on customer or on Comcast
Includes retroactively applicable fees and taxes
Charges & Financial Obligations · Restriction or exception
Third-Party Charges and Billing Disputes
Subscribers are solely responsible for charges incurred from third-party service providers (such as online or telephone offerings) accessed via services. If Comcast bills on behalf of a third party, payment must be made to Comcast, but Comcast is not responsible for disputes regarding third-party charges.
Supporting quotations
In addition to the amounts we charge, you may incur charges from third-party services providers. These third parties may charge you for access to online services, telephone-based services, or other offerings. You are solely responsible for these third-party charges, including any applicable taxes. If we have agreed to provide billing services on behalf of a third party, you agree to make these payments to us. We will not be responsible for any disputes between you and any third party regarding any third-party charges.
Qualifications & exceptions
Subscriber solely responsible for third-party charges and taxes
Comcast disclaims responsibility for third-party billing disputes
Charges & Financial Obligations · Company practice
Price Changes and Advance Notice Exceptions
Comcast may change pricing, charges, and fees at any time. Notice will generally be provided for changes in standard prices or fees, except that notice may not be provided for changes in governmental taxes/fees or third-party pass-through charges unless required by law.
Supporting quotations
Certain pricing, charges, and fees may change at any time and from time to time. In general, we will provide you with notice of any change in our standard prices or fees or new prices or fees. However, if there is a change in governmental or quasi-governmental taxes, fees, or assessments, or in any third-party charges billed through us, we may not provide notice unless required by applicable law.
Qualifications & exceptions
Notice generally provided for standard price changes
No notice required for tax/fee or third-party changes unless mandated by law
Charges & Financial Obligations · Procedure
Advance Monthly Billing and Service Charge Commencement Date
Recurring service and equipment charges are billed monthly in advance, though measured usage and transaction fees are billed in arrears. Upon request, first month charges, equipment fees, deposits, activation, and installation charges must be paid on or before installation. Service charges begin on the earliest of: equipment pickup, installation, order entry (if no equipment needed), or 5 days after equipment shipment.
Supporting quotations
We generally bill you monthly, in advance, for recurring monthly Service charges, equipment charges, and fees. UPON REQUEST, YOU MUST PAY THE FIRST MONTH’S SERVICE CHARGES, XFINITY EQUIPMENT CHARGES, DEPOSITS, ACTIVATION FEES AND INSTALLATION CHARGES ON OR BEFORE THE DATE THAT WE INSTALL ANY OR ALL OF THE SERVICES.We may bill you for some Services individually after we provide the Services to you. For example, we may bill you for measured and per-call charges, pay-per-view movies or events, interactive television, e-commerce purchases, and other third-party services after you incur these charges.
The Service charges will begin on one of the following dates, whichever occurs first: (i) the day you pick up Xfinity Equipment at our service center; (ii) the day you or we install the Services; (iii) the day your order for the Services is entered into our billing system, if Xfinity Equipment is not required; or (iv) five (5) days after the date we ship Xfinity Equipment to you.
Qualifications & exceptions
Recurring charges billed monthly in advance
Service charges begin on earliest of 4 defined trigger events
Charges & Financial Obligations · Procedure
Accepted Payment Methods, Electronic Check Processing, and Restrictive Endorsement Disregard
Payments may be made by credit/debit card, check, or approved third-party services. Check payments authorize electronic fund collection. Restrictive endorsements on checks (such as “paid in full”) or accompanying releases are invalid and may be disregarded or rejected by Comcast without waiving full balance collection rights.
Supporting quotations
You may pay by credit card, debit card, check, or certain third-party services, and we may change the payment methods we accept from time to time. Certain additional terms may apply depending on your selected payment method. If we do not receive your payment by the due date, you agree to pay any amounts due upon demand, regardless of your selected payment method. If you pay by check, you authorize us to collect your check electronically. You may not make restrictive endorsements (such as “paid in full”) or other statements or releases on or with checks or other payments accepted by us. If you do so, we may disregard the restrictive endorsement or reject the payment.
Restrictive endorsements like 'paid in full' may be disregarded or payment rejected
Charges & Financial Obligations · Restriction or exception
Late Payment Charges, Partial Payments, and Liquidated Damages
Failure to pay full amounts by the due date may result in late fees and assessments. Partial payments may be accepted without waiving rights to the remaining balance and will be applied in Comcast’s sole discretion. Late fees are liquidated damages representing reasonable estimates of collection costs rather than credit extensions or interest.
Supporting quotations
If, for any reason, we do not receive payment for the full amounts billed to you by the due date, you may be billed additional fees, charges, and assessments.
We may accept a partial payment, but we still have the right to collect the full balance. We will apply any partial payment to outstanding charges in amounts and in the order we determine, in our sole discretion.
We expect you to pay amounts due on a timely basis, and we do not extend credit to customers. Any fees, charges, and assessments due to late payment or non-payment will be difficult to calculate or predict, and are liquidated damages intended to be a reasonable estimate of our costs resulting from late payments and non-payments.
Qualifications & exceptions
Comcast does not extend credit
Partial payment does not waive right to collect full balance
Late fees structured as liquidated damages
Charges & Financial Obligations · Restriction or exception
Service Suspension, Disconnection, and Reconnection Fees
If full payment is not made, Comcast may suspend or disconnect any or all services without reducing ongoing fees or charges. Reconnecting services after suspension or disconnection may incur additional installation or activation fees on top of all past-due charges.
Supporting quotations
If you fail to pay the full amount due for any or all charges, we may suspend or disconnect any or all of the Services without reducing fees or charges for the Services, in our sole discretion and subject to applicable law.
If you ask us to resume any Services after a suspension or disconnection, we may charge you additional installation or activation fees. These fees are in addition to all past-due charges and other fees. Reconnection of the Services is subject to this Agreement, and applicable law.
Qualifications & exceptions
Suspension does not reduce fees or charges
Reconnection fees apply in addition to past-due balances
Charges & Financial Obligations · Restriction or exception
Collection Agency Fees, Legal Costs, and Arbitration Expenses
Comcast may engage collection agencies or attorneys to recover unpaid debts. Subscribers agree to pay Comcast’s reasonable costs of collection, including collection agency fees, reasonable attorneys’ fees, and court or arbitration costs.
Supporting quotations
We may use a collection agency or attorney to collect money you owe. If we do so, you agree to pay our reasonable costs of collection, including any collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
Qualifications & exceptions
Includes collection agency fees, reasonable attorneys' fees, and arbitration/court costs
Charges & Financial Obligations · Procedure
120-Day Billing Dispute Deadline and Waiver
Subscribers may dispute charges or request credits, but must contact Comcast within 120 days of the bill date. Failure to contact Comcast within 120 days waives any disputes or credits, subject to applicable law.
Supporting quotations
You may dispute charges on a bill or request billing credits. You must contact us within 120 days of the date on your bill, or you waive any disputes or credits, subject to applicable law and our binding legal obligations.
Qualifications & exceptions
Must contact within 120 days of bill date
Failure to contact within 120 days waives disputes or credits, subject to applicable law
Charges & Financial Obligations · Company practice
Refundable Deposits, Credit Timeline, and Offset Deductions
Comcast may require a refundable deposit upon activation, service additions, or payment default. The deposit is credited to the account without interest after 12 months of good standing, or refunded within 30 days of complete disconnection and equipment return, minus any unpaid balances, equipment damage, or unreturned equipment fees.
Supporting quotations
We may require you to pay a refundable deposit when you activate the Services, add Services, or fail to pay any amounts when they are due. Subject to applicable law, your deposit will be credited to your account (without interest) if your account remains in good standing for twelve (12) months. We may refund your deposit sooner if all of the Services are disconnected. We will provide this refund within thirty (30) days of Service disconnection and the return of all Xfinity Equipment, or within the timeline set by applicable law. Refund amounts are equal to the credit balance on your account, if any, minus any amounts due on your account. Amounts due on your account may include amounts owed for the Services, including for any Xfinity Equipment that is damaged, altered, or subject to an Unreturned Equipment Fee (as defined in Section 7(b) below).
Qualifications & exceptions
Deposit held without interest
Credited after 12 months in good standing or refunded within 30 days of disconnection and equipment return
Subject to deduction for unpaid balances, damage, or unreturned equipment fees
Charges & Financial Obligations · Company practice
Discretionary Methods for Customer Refunds
Comcast reserves sole discretion to determine the method for paying customer refunds, which may include bill credits, virtual prepaid cards, plastic prepaid cards, paper checks, or other distribution methods.
Supporting quotations
If we provide a refund to you, we, in our sole discretion, will choose the manner in which your refund is paid to you, which may include a credit to your account, a virtual prepaid card, plastic prepaid card, check or other method. We will provide more information on the method of providing your refund when we send it to you.
Qualifications & exceptions
Method selected in Comcast's sole discretion
Options include account credit, virtual card, plastic card, or check
Charges & Financial Obligations · Company commitment
Unreturned Equipment Fee, Retention of Title, and Refund Conditions
Comcast retains title and ownership of all Xfinity Equipment at all times, including after a subscriber pays an Unreturned Equipment Fee upon termination. Payment of the fee does not constitute a sale, transfer title, or permit resale or operation of the equipment. However, if a subscriber subsequently returns the equipment undamaged (normal wear and tear excepted), the unreturned equipment fee is refunded in full.
Supporting quotations
For avoidance of doubt, Xfinity Equipment remains Comcast-owned equipment, and Comcast retains title to all Xfinity Equipment, at all times, including but not limited to after payment of an Unreturned Equipment Fee. “Unreturned Equipment Fee” refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the Services provided under this Agreement. The payment of an Unreturned Equipment Fee shall not result in a sale of, or the transfer of title to, any Xfinity Equipment, and such Xfinity Equipment shall remain the property of Comcast, and Comcast retains title to Xfinity Equipment at all times. Comcast in no way relinquishes ownership of (including title to) Xfinity Equipment by the payment of an Unreturned Equipment Fee. Even if an Unreturned Equipment Fee has been paid, Xfinity Equipment shall not be resold, used, or operated in any manner. If you pay an Unreturned Equipment Fee and subsequently return the Xfinity Equipment undamaged (with the exception of normal wear and tear), you will be refunded your Unreturned Equipment Fee in full.
Qualifications & exceptions
Fee payment does not transfer title or permit resale/operation
Full refund provided if equipment is subsequently returned undamaged (normal wear excepted)
Charges & Financial Obligations · Restriction or exception
$500 Per Device Liquidated Damages for Unauthorized Services and Criminal Prosecution
Violating the agreement or failing to report unauthorized use permits Comcast to terminate services. Subscribers agree to pay $500 per device used to receive unauthorized services as liquidated damages for lost revenue, in addition to replacement costs for altered/damaged equipment, and Comcast may report illegal reception to law enforcement for criminal prosecution.
Supporting quotations
If you violate this Agreement, or if you fail to notify us of unauthorized use in a timely manner, we may terminate the Services and recover damages. Since it would be difficult, if not impossible, to precisely calculate our lost revenue from unauthorized Services or tampering, you agree to pay $500.00 per device used to receive unauthorized Services as liquidated damages. These liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment, or other equipment owned by us, including any incidental costs. The unauthorized reception of the Services may also result in criminal fines and/or imprisonment, and we reserve the right to report any illegal activities to law enforcement.
Qualifications & exceptions
$500 per device liquidated damages for unauthorized service reception
Applies in addition to equipment replacement costs
Criminal fines, imprisonment, and law enforcement reporting may apply
Charges & Financial Obligations · User right or choice
Pro Rata Outage Credits, 24-Hour Threshold, and 120-Day Claim Window
For outages exceeding 24 consecutive hours after reporting, subscribers may request a pro rata credit within 120 days. Credits are capped at the fixed monthly service charge, exclude nonrecurring fees, measured usage, taxes, and surcharges, and constitute the sole and exclusive remedy for service interruptions unless prohibited by law.
Supporting quotations
In all other cases of an interruption of the Services, you may request a pro rata credit for any Service interruption exceeding twenty-four (24) consecutive hours after the interruption is reported to us (or another period of time provided by law). You must request a pro rata credit within 120 days of the Service interruption. Unless required by law, your pro rata credit will not exceed your fixed monthly charges for the Services that month. Your pro rata credit will exclude all nonrecurring charges, one-time charges, per-call or measured charges, regulatory fees, and surcharges, taxes, and other governmental and quasi-governmental fees. EXCEPT AND UNLESS SPECIFICALLY PROHIBITED BY LAW, A CREDIT WILL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR AN INTERRUPTION OF SERVICES.Any additional credits, if any, are provided by us at our sole discretion and will not constitute, or be construed as, a course of conduct.
Qualifications & exceptions
Applies to reported outages exceeding 24 consecutive hours
Must be requested within 120 days
Capped at monthly fixed charges, excluding taxes and usage fees
Sole and exclusive remedy for outages unless prohibited by law
Charges & Financial Obligations · Restriction or exception
State laws provide specific television outage credit rules: Connecticut gives credits for actual-notice TV outages over 24 hours; Maine and New Jersey allow pro rata credits or refunds upon request via 1-800-XFINITY within 30 days for TV outages of 6+ hours; New York provides a 1-day credit for TV outages of 4+ hours between 6 PM and midnight; Ohio provides a 1-day credit for Xfinity-caused TV outages of 4+ hours or hourly pro rata credits for non-Xfinity outages over 24 hours.
Supporting quotations
If your Services are interrupted, you may have certain rights depending on where you live.
For Connecticut residents: In the event of an interruption of TV of more than twenty-four (24) consecutive hours and of which we have received actual notice, a credit will be issued to your TV monthly service charges for the length of time TV was interrupted.
For Maine residents: In the event TV is interrupted for six (6) or more consecutive hours, you may request a pro rata credit or refund by calling 1-800-XFINITY within thirty (30) days of the service outage.
For New Jersey residents: In the event TV is interrupted for six (6) or more consecutive hours, you may request a pro rata credit or refund by calling 1-800-XFINITY within thirty (30) days of the service outage.
For New York residents: In the event TV is interrupted for at least four (4) hours between 6:00 p.m. and 12:00 a.m., except for emergency notice events, a credit equal to one day will be issued to your TV monthly service charges. If TV is interrupted for less than four (4) hours or outside of the hours of 6:00 p.m. and 12:00 a.m., please call 1-800-XFINITY to request a credit.
For Ohio residents: In the event TV is interrupted for four (4) or more hours in a given day and found to be caused by Xfinity, you may request a credit equal to one day of TV service. In the event TV is interrupted for more than twenty-four (24) consecutive hours and is found not to be caused by Xfinity, a pro rata hourly credit may be requested for each hour interruption.
Qualifications & exceptions
Applies specifically to cable TV service interruptions in CT, ME, NJ, NY, and OH
Subject to specific local hour thresholds and request timelines
Charges & Financial Obligations · Company commitment
If arbitration costs would be prohibitive compared to court litigation, Comcast will pay filing, arbitrator, and hearing fees as necessary to prevent cost-prohibitiveness. However, if the arbitrator finds the customer’s claim frivolous under Rule 11(b), the customer must reimburse advanced fees. Each party pays their own attorneys’ fees, but customers may recover attorneys’ fees if they prevail and statutory law allows it, or if Comcast brings a frivolous claim.
Supporting quotations
If the Arbitrator finds that the costs and fees of an Arbitration you initiate will be prohibitive for you as compared to the costs of litigation, we will pay as much of your filing, arbitrator, and hearing fees in the Arbitration as the Arbitrator deems necessary to prevent the Arbitration from being cost prohibitive, regardless of the outcome of the Arbitration. However, if the Arbitrator finds that your Dispute was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), you shall reimburse us for any fees and costs that were advanced by us on your behalf. You may hire an attorney to represent you in Arbitration. You are responsible for your attorneys’ fees and additional costs. You may only recover your attorneys’ fees and costs in the Arbitration if (i) the Arbitration is decided in your favor and to the extent that you could have recovered those fees in court in accordance with the law or statute(s) that apply to the case or (ii) the Arbitrator finds that any Dispute we bring against you was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). Notwithstanding anything in this Arbitration Provision to the contrary, we will pay all fees and costs that we are required by law to pay.
Qualifications & exceptions
Comcast pays fees if arbitrator finds arbitration cost-prohibitive compared to litigation
Customer must reimburse fees if claim is found frivolous under Rule 11(b)
Customer may recover attorney fees if prevailing under applicable statutes or if Comcast claim is frivolous