Xfinity Residential Services Agreement

Xfinity · Official agreement

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Legal Rights & Agreement Rules · Restriction or exception

Mandatory Arbitration Notice, Jury Waiver, and Class Action Waiver

The agreement incorporates a binding arbitration provision in Section 13 requiring disputes to be resolved through individual arbitrations or small claims court rather than court litigation (unless timely opted out), with no judge or jury and limited discovery/appeal, along with separate waivers of jury trial and class/representative actions.

Supporting quotations

Note: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 13 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICES. UNLESS YOU HAVE OPTED OUT IN A TIMELY MANNER, THE ARBITRATION PROVISION REQUIRES THAT ALL DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. THIS AGREEMENT FURTHER AND SEPARATELY CONTAINS A WAIVER OF JURY TRIAL IN SECTION 14, AND A WAIVER OF CLASS, COLLECTIVE, AND REPRESENTATIVE ACTIONS IN SECTION 15 TO THE EXTENT ALLOWABLE IN YOUR STATE.

Qualifications & exceptions

  • Applies unless customer opts out in a timely manner
  • Class action waiver applies to the extent allowable in customer state

Legal Rights & Agreement Rules · Company practice

Modifications to Services, Speeds, and Equipment

Comcast reserves the right to change services, rates, and charges at any time, with or without notice, to the extent permitted by law, including deleting or altering programming, features, speed limits, or equipment. If a change is material and negatively impacts service, subscribers have the right to cancel, but continuing use for more than 30 days constitutes acceptance.

Supporting quotations

We reserve the right to change the Services, rates, and charges at any time, with or without notice to you, to the extent permitted by applicable law. For example, we may delete or change content, programming, functionality, features, rate limitations, available speeds, or Xfinity Equipment. If we provide notice of such a change, it will be in accordance with Section 4(b), below. If any such change is material and negatively affects your Services, you have the right to cancel your Services; but you accept any such change if you continue to use or receive the Services for more than thirty (30) days after the change.

Qualifications & exceptions

  • Permitted with or without notice to extent allowed by law
  • Right to cancel if change is material and adverse
  • Continued use for >30 days constitutes acceptance

Legal Rights & Agreement Rules · Company practice

Agreement Amendments, Notice Delivery Channels, and 30-Day Cancellation Right

Comcast reserves the right to modify the agreement. Notice may be delivered via website postings, mail/hand delivery, email, bill messages, or other reasonable methods, any of which constitutes effective notice. Subscribers must check these channels; if a material change negatively affects service or alters the arbitration provision, subscribers may cancel, but continued use for over 30 days constitutes binding acceptance.

Supporting quotations

We reserve the right to make changes to this Agreement. We may deliver any notice concerning our relationship with you and any change to our relationship, including notice of any change to this Agreement, in any one or more of the following ways (at our discretion): (i) post notice on [xfinity.com](https://preview.www.xfinity.com/corporate/customers/policies/www.xfinity.com), or another website we identify; (ii) send notice by mail or hand delivery to your home or other property where the Services will be provided (the “Premises”); (iii) send notice by email to the email address we have on file for your account; (iv) include information about the change on or with your bill for the Services; or (v) use any other method of notice reasonably determined by us to result in your receipt of such notice. You agree that any one of these methods is sufficient and effective notice. It is your responsibility to check your postal mail, email, service texts, and postings at [xfinity.com](https://preview.www.xfinity.com/corporate/customers/policies/www.xfinity.com), or another website we identify.
If any material change to our relationship with you, including any material change to this Agreement, negatively affects your Services, or if any material change is made to the Arbitration Provision in Section 13, you have the right to cancel your Services; but you accept any such change if you continue to use or receive the Services for more than thirty (30) days after such change.

Qualifications & exceptions

  • Notice effective via website post, mail, email, bill message, or other reasonable method
  • Right to cancel if change is materially adverse or modifies Section 13 arbitration
  • Continued use for >30 days binds customer to change

Legal Rights & Agreement Rules · Company practice

Comcast Immediate Suspension, Termination, and Stored Data Deletion

Comcast reserves the right, subject to law, to immediately suspend or terminate services without notice for any reason or no reason, and to delete stored/transmitted user data (such as emails or voicemails). Specific grounds include agreement violations, network interference, or endangering/harassing personnel with vulgar language.

Supporting quotations

Subject to applicable law, we reserve the right to immediately terminate or suspend the Services without notice for any reason or no reason. We also reserve the right to remove from the Services any information stored or transmitted by or to any users (e.g., email or voicemail). We may take these actions if we reasonably determine that your use of the Services: (i) violates this Agreement, any applicable policies, or any laws, rules, or regulations; (ii) interferes with our ability to provide the Services to you or to others; or (iii) interferes with or endangers the health or safety of our personnel or third parties, including if you threaten, harass, or use vulgar or inappropriate language toward our personnel. We have discretion in deciding whether and why to terminate or suspend Services. If we continue providing Services, this does not mean we have reviewed or approved any use of the Services, or any information transmitted through the Services.

Qualifications & exceptions

  • Permitted without notice for any or no reason subject to law
  • Includes deletion of stored emails, voicemails, and transmitted data
  • Specific triggers include policy violations, network disruption, or personnel harassment

Legal Rights & Agreement Rules · Restriction or exception

Comprehensive Warranty Disclaimer (“As Is”) and No Uninterrupted Service Guarantee

To the extent permitted by law, services are provided 'as is' without warranty of any kind. Comcast and Released Entities disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and performance, and do not warrant uncorrupted transmission, uninterrupted availability, delay-free, or error-free operation.

Supporting quotations

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WE NOR ANY OF OUR SERVICE PROVIDERS, AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS, OR BUSINESS PARTNERS (OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR REPRESENTATIVES) (COLLECTIVELY, THE “RELEASED ENTITIES”) WARRANT THAT ANY COMMUNICATIONS WILL BE TRANSMITTED IN UNCORRUPTED FORM, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR OPERATE AS REQUIRED, WITHOUT DELAY, OR WITHOUT ERROR. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF PERFORMANCE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY, ARE HEREBY DISCLAIMED AND EXCLUDED, UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.

Qualifications & exceptions

  • Services provided 'as is' without warranty to extent permitted by law
  • Disclaims merchantability, fitness for purpose, and non-infringement
  • No guarantee of uncorrupted, error-free, or uninterrupted transmission

Legal Rights & Agreement Rules · Restriction or exception

Liability Scope and $500 Customer Equipment Damage Cap

Section 11 liability limitations apply to all contract, tort, or legal claims arising from acts or negligence of Comcast and Released Entities. Comcast is not liable for voided manufacturer warranties or damage to customer equipment, except in cases of gross negligence or willful misconduct, where Comcast’s sole and exclusive liability is capped at paying for repair or replacement up to $500 at its sole discretion.

Supporting quotations

The limitations of liability in this Section 11 apply to our acts, omissions, and negligence, and any acts, omissions, or negligence by a Released Entity which, but for the provisions of this Section 11, could give rise to a cause of action in contract, tort, or under any other legal doctrine.
YOU UNDERSTAND THAT OPENING, UPDATING, ACCESSING, OR USING CUSTOMER EQUIPMENT IN CONNECTION WITH THE SERVICES MAY VOID WARRANTIES PROVIDED BY THE MANUFACTURER OR OTHER THIRD PARTIES. NEITHER WE NOR ANY OF THE RELEASED ENTITIES WILL HAVE ANY LIABILITY WHATSOEVER AS THE RESULT OF (i) THE VOIDING OF ANY SUCH WARRANTIES, OR (ii) FOR ANY DAMAGE, LOSS, OR DESTRUCTION TO THE CUSTOMER EQUIPMENT, EXCEPT DUE TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN THE EVENT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY US OR A RELEASED ENTITY WE WILL PAY, AT OUR SOLE DISCRETION, FOR THE REPAIR OR REPLACEMENT OF THE DAMAGED CUSTOMER EQUIPMENT UP TO A MAXIMUM OF $500. THIS WILL BE YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO SUCH ACTIVITY.

Qualifications & exceptions

  • Applies across contract, tort, and all legal doctrines
  • No liability for voided warranties
  • Gross negligence or willful misconduct capped at $500 maximum repair/replacement

Legal Rights & Agreement Rules · Restriction or exception

Third-Party Equipment Incompatibility Waiver and Termination as Sole Remedy

Subscribers waive all claims against Comcast and Released Entities for interference, disruption, or incompatibility between services and any other systems, services, or equipment. In the event of incompatibility or disruption, the subscriber’s sole and exclusive remedy is to terminate services in accordance with the agreement.

Supporting quotations

BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS AGAINST US AND THE RELEASED ENTITIES FOR INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY BETWEEN THE SERVICES AND ANY OTHER SERVICE, SYSTEMS, OR EQUIPMENT. IN THE EVENT OF SUCH INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY, YOUR SOLE REMEDY WILL BE TO TERMINATE THE SERVICES IN ACCORDANCE WITH THIS AGREEMENT.

Qualifications & exceptions

  • Complete waiver of claims for system/equipment incompatibility
  • Sole and exclusive remedy is service termination

Legal Rights & Agreement Rules · Restriction or exception

High Risk Activities Assumption of Risk and Force Majeure Service Outage Exclusion

Services are not fail-safe and are not intended for High Risk Activities (activities requiring fail-safe performance where error/interruption could cause severe injury to persons, property, business, or environment, or vital communications); subscribers assume all associated risks. Comcast is not liable for interruptions resulting from circumstances beyond its immediate control, including customer equipment issues, premises access inability, utility/power failures, labor disputes, acts of God, or legal/government orders.

Supporting quotations

The Services are not fail-safe, and are not designed or intended for use in situations that qualify as “High Risk Activities.” High Risk Activities include activities requiring fail-safe performance, or where an error or interruption in the Services could lead to severe injury to businesses, persons, property, or the environment. High Risk Activities also include vital business or personal communications, or activities where absolutely accurate data or information is required. You expressly assume the risk of any damages resulting from use of the Services in connection with High Risk Activities.
We will not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of the Services, directly or indirectly caused by, or proximately resulting from, any circumstances beyond our immediate control, including (but not limited to) the following: (i) causes attributable to you, your Customer Equipment, your Premises, your property, or third parties, including our inability to access your Premises or any third-party negligence or willful misconduct; (ii) failure of any signal or satellite, loss of use of poles or other utility facilities, or any failure or reduction of power; (iii) labor disputes, riot or insurrection, war, explosion, malicious mischief, fire, flood, lightning, earthquake, weather conditions, or other acts of God; or (iv) any court order, law, act, or order of government restricting or prohibiting the operation or delivery of the Services.

Qualifications & exceptions

  • Services not fail-safe and excluded from High Risk Activities
  • Customer assumes all risk for high-risk or vital communications use
  • Complete disclaimer for outages caused by force majeure or beyond immediate control

Legal Rights & Agreement Rules · Restriction or exception

Third-Party Provider Disclaimer and Inconsistent Representation Invalidation

Comcast may use third parties to deliver services, equipment, infrastructure, or content. Comcast is not bound by representations or warranties made by third-party agents or employees that conflict with this agreement, disclaims liability for third-party components, and directs customer inquiries directly to the third-party providers.

Supporting quotations

Notwithstanding anything to the contrary in this Agreement, you acknowledge and understand that we may use third parties to provide the Services. This may include third-party services, equipment, infrastructure, or content. We are not bound by any undertaking, representation, or warranty made by an agent, or employee of ours, or of our underlying third-party providers and suppliers in connection with the installation, maintenance, or provision of the Services if that undertaking, representation, or warranty is inconsistent with the terms of this Agreement. We are not responsible for and have no liability with respect to any services, equipment, infrastructure, and content that are not provided by us, or the performance (or non-performance) of third-party services, equipment, infrastructure, or content, even if they are components of the Services. You should address questions or concerns relating to third-party services, equipment, infrastructure, and content to the corresponding third-party provider. We do not endorse or warrant any third-party services, equipment, infrastructure, or content that are distributed or advertised over the Services.

Qualifications & exceptions

  • Comcast not bound by third-party representations conflicting with agreement
  • No liability for third-party services, equipment, or content

Legal Rights & Agreement Rules · Restriction or exception

Exclusion of Consequential Damages, Lost Profits, and Third-Party IP Claims

Under no legal theory (contract or tort) will Comcast or Released Entities be liable for direct, indirect, incidental, special, punitive, treble, exemplary, or consequential damages (including lost data, lost profits, business opportunities, personal injury, or death) arising from services or customer equipment, nor for any third-party intellectual property or privacy infringement claims resulting from customer use.

Supporting quotations

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR THE FOLLOWING LOSSES, DAMAGES, OR COSTS UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, TORT OR CONTRACT):
(i) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, PERSONAL INJURIES, OR DEATH) THAT RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH CUSTOMER EQUIPMENT OR THE SERVICES (INCLUDING, BUT NOT LIMITED TO, ANY MISTAKES, OMISSIONS, INTERRUPTIONS, HARDWARE OR SOFTWARE BREACH, FAILURES OR MALFUNCTIONS, DELETION OR CORRUPTION OF FILES, WORK STOPPAGE, ERRORS, DEFECTS, DELAYS IN OPERATION, OR DELAYS IN TRANSMISSION); OR
(ii) ANY LOSSES, CLAIMS, DAMAGES, EXPENSES, LIABILITIES, LEGAL FEES, OR OTHER COSTS THAT RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY ALLEGATION, CLAIM, SUIT, OR OTHER PROCEEDING BASED UPON A CONTENTION THAT THE USE OF THE SERVICES OR THE CUSTOMER EQUIPMENT BY YOU OR ANY OTHER PERSON OR ENTITY INFRINGES UPON THE CONTRACTUAL RIGHTS, PRIVACY, CONFIDENTIALITY, COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, OR OTHER INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

Qualifications & exceptions

  • Bars direct, indirect, punitive, lost data, lost profits, personal injury, or death damages under any theory
  • Bars claims based on third-party IP or privacy infringement

Legal Rights & Agreement Rules · Restriction or exception

Sole Remedies and State Law Carve-Outs

The remedies provided in the agreement are sole and exclusive. Where state laws prohibit the exclusion or limitation of implied warranties or consequential damages, Comcast’s and Released Entities’ liability is limited to the maximum extent permitted by applicable state law.

Supporting quotations

This Agreement sets forth your sole and exclusive remedies. Some of the above limitations on our liability may not apply if your state does not allow the exclusion or limitation of implied warranties or does not allow the limitation or exclusion of incidental or consequential damages. In those states, our liability and the liability of any Released Entity is limited to the maximum extent permitted by law.

Qualifications & exceptions

  • Sole and exclusive remedies
  • In states prohibiting warranty or damages exclusions, liability is capped to maximum extent permitted by law

Legal Rights & Agreement Rules · Restriction or exception

One-Year Dispute Initiation Limitation Period and 120-Day Billing Claim Rule

Subscribers must initiate any legal proceeding or arbitration action within one year of the occurrence of events giving rise to a dispute, or waive the right to pursue claims based on those facts. Billing disputes are subject to the shorter 120-day notice requirement from the date on the bill, subject to applicable law.

Supporting quotations

YOU MUST INITIATE ANY PROCEEDING OR ACTION WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED ON SUCH EVENTS OR FACTS. FOR BILLING DISPUTES, SUBJECT TO APPLICABLE LAW AND OUR BINDING LEGAL OBLIGATIONS. YOU MUST NOTIFY US WITHIN 120 DAYS OF THE DATE ON THE BILL YOU ARE DISPUTING OR YOU WAIVE THE RIGHT TO DISPUTE THE BILL.

Qualifications & exceptions

  • One-year claim deadline from occurrence of events
  • 120-day notice deadline for billing disputes
  • Failure to timely initiate waives claims

Legal Rights & Agreement Rules · Context

Survival of Warranties, Indemnities, and Liability Limitations

All representations, warranties, indemnifications, and limitations of liability survive agreement termination, along with any obligations relating to periods before termination or expected by their terms to survive.

Supporting quotations

All representations, warranties, indemnifications, and limitations of liability contained in this Agreement will survive termination of this Agreement. Any other obligations hereunder will also survive if they relate to the period before termination or if, by their terms, they would be expected to survive termination.

Qualifications & exceptions

  • Covers representations, warranties, indemnities, liability limits, and pre-termination obligations

Legal Rights & Agreement Rules · Restriction or exception

Broad Individual Arbitration Mandate and Scope of Covered Disputes

All disputes between subscribers/service beneficiaries and Comcast (including parents, affiliates, officers, and agents) must be resolved through binding individual arbitration rather than court litigation, with no judge, jury, or broad discovery. “Dispute” is interpreted broadly to include all past, present, or future claims under contract, tort, fraud, statute, or regulation, as well as putative class claims (excluding lawsuits/arbitrations already personally initiated prior to agreeing).

Supporting quotations

Any Dispute involving you and us shall be resolved through individual arbitration as described in this Section 13 (the “Arbitration Provision”). This Arbitration Provision is a material and mutually beneficial component of this Agreement. In arbitration, there is no judge or jury, and there is less discovery and appellate review than in court.
This Arbitration Provision shall be interpreted broadly. “Dispute” means any and all claims or controversies arising out of or related to any aspect of our relationship, including, but not limited to, any and all: (i) claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (ii) claims or controversies that arose before this Agreement or any prior agreement; (iii) claims or controversies that arise after the expiration or termination of this Agreement; and (iv) claims or controversies that are the subject of purported class, collective, or representative action litigation. However, these terms do not apply to any Dispute as to which you have personally initiated a lawsuit or arbitration prior to agreeing to this Arbitration Provision. As used in this Arbitration Provision, “us” and “we” means Comcast Cable Communications, LLC and any of its parents, subsidiaries, and other affiliates, each of their respective predecessors, successors, and assigns, and each of their respective officers, directors, employees, and agents; and “you” means you and any users or beneficiaries of the Services.

Qualifications & exceptions

  • Interpreted broadly to include past, present, and post-termination claims
  • No judge or jury; limited discovery and appeal
  • Carves out previously personally initiated lawsuits or arbitrations

Legal Rights & Agreement Rules · Restriction or exception

Excluded Claims from Arbitration (Enforceability, IP, and Franchise Disputes)

Arbitration does not apply to: (1) disputes concerning the scope, validity, or enforceability of the arbitration provision; (2) disputes with state/local franchise authorities under federal cable law (47 U.S.C. § 522(9)); (3) claims that can only be heard by local franchise authorities; and (4) claims arising from alleged or threatened intellectual property infringement (copyright, patent, trademark, or trade secret).

Supporting quotations

NOTWITHSTANDING THE FOREGOING, THE FOLLOWING DISPUTES WILL NOT BE SUBJECT TO ARBITRATION: (i) DISPUTES RELATING TO THE SCOPE, VALIDITY, OR ENFORCEABILITY OF THIS ARBITRATION PROVISION; (ii) DISPUTES THAT ARISE BETWEEN US AND ANY STATE OR LOCAL REGULATORY AUTHORITY OR AGENCY THAT IS EMPOWERED BY FEDERAL, STATE, OR LOCAL LAW TO GRANT A FRANCHISE UNDER 47 U.S.C. § 522(9); (iii) DISPUTES THAT CAN ONLY BE BROUGHT BEFORE THE LOCAL FRANCHISE AUTHORITY UNDER THE TERMS OF THE FRANCHISE; AND (iv) DISPUTES ARISING FROM THE VIOLATION OR THREATENED VIOLATION OF INTELLECTUAL PROPERTY RIGHTS (I.E., COPYRIGHT, PATENT, TRADEMARK, OR TRADE SECRET RIGHTS).

Qualifications & exceptions

  • Carves out provision enforceability disputes for court determination
  • Carves out local franchise agency disputes
  • Carves out copyright, patent, trademark, and trade secret claims

Legal Rights & Agreement Rules · User right or choice

30-Day Arbitration Opt-Out Right, Procedure, and Account Specificity

Subscribers may opt out of arbitration within 30 days of their first service activation by visiting xfinity.com/arbitrationoptout or sending written notice by mail to Comcast Legal Department in Philadelphia. Written opt-outs must state customer name, service address, Comcast account number, and an unambiguous opt-out statement. Opting out has no adverse impact on services; existing opt-outs for an account carry over, but subscribers must opt out separately for each individual account. Opt-outs submitted after 30 days are invalid.

Supporting quotations

IF YOU DO NOT WISH TO ARBITRATE DISPUTES, YOU MAY DECLINE TO HAVE YOUR DISPUTES WITH US ARBITRATED BY NOTIFYING US, WITHIN 30 DAYS OF YOUR FIRST SERVICE ACTIVATION, (i) BY VISITING [XFINITY.COM/ARBITRATIONOPTOUT](https://www.xfinity.com/ARBITRATIONOPTOUT), OR (ii) IN WRITING BY MAIL TO: COMCAST, 1701 JOHN F. KENNEDY BLVD., PHILADELPHIA, PA 19103-2838, ATTN: LEGAL DEPARTMENT/ARBITRATION. ANY SUCH WRITTEN NOTIFICATION TO US MUST INCLUDE YOUR NAME, SERVICE ADDRESS, AND COMCAST ACCOUNT NUMBER, AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH US THROUGH ARBITRATION. YOUR DECISION TO OPT OUT OF THIS ARBITRATION PROVISION WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH US OR THE SERVICES PROVIDED BY US. IF YOU HAVE PREVIOUSLY OPTED OUT OF ARBITRATION WITH RESPECT TO THE ACCOUNT GOVERNED BY THIS AGREEMENT, YOU DO NOT NEED TO DO SO AGAIN. BUT YOU MUST SEPARATELY OPT OUT FOR EACH ACCOUNT UNDER WHICH YOU RECEIVE SERVICES. ANY OPT-OUTS SUBMITTED AFTER THIS 30-DAY PERIOD WILL NOT BE EFFECTIVE AND ALL DISPUTES WITH US WILL BE ARBITRATED.

Qualifications & exceptions

  • Must be submitted within 30 days of first service activation
  • Available online via xfinity.com/arbitrationoptout or via mail to Comcast Legal
  • Must be submitted separately for each account
  • Late opt-outs after 30 days are ineffective

Legal Rights & Agreement Rules · Procedure

Mandatory Notice of Dispute, 60-Day Negotiation, Personal Conference, and Tolling

Before initiating arbitration, a party must submit a written Notice of Dispute (containing account details, dispute description, damages calculation, signature, and attorney disclosure authorization). Receipt of a complete notice initiates a mandatory 60-day informal negotiation period during which the parties must confer via phone/videoconference with personal subscriber participation. Completing this process is a mandatory prerequisite to arbitration (failure to comply grounds dismissal), and relevant statutes of limitations are tolled during the negotiation period until final resolution.

Supporting quotations

Before either party initiates an arbitration proceeding, that party must first provide an opportunity to resolve the Dispute by sending the other party a written Notice of Dispute (“Notice”). You may download a Notice form at [xfinity.com/nod](https://www.xfinity.com/nod). You may send the completed Notice by U.S. mail to Comcast, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838 – ATTN: LEGAL DEPARTMENT/ARBITRATION, or submit the completed Notice electronically by following the instructions at [xfinity.com/nod](https://www.xfinity.com/nod). We may send you the completed Notice by either posting the Notice at [xfinity.com](http://www.xfinity.com), your account, or sending you the Notice by mail to the Premises or by email at the email address we have on file for your account. The Notice must include all of the information requested on the Notice form, including, as applicable: (i) the noticing party’s name; (ii) the relevant Comcast account number(s) and service address of the Premises; (iii) the Services (if any) to which the Dispute pertains; (iv) a description of the nature and basis of the Dispute; (v) an explanation of the specific relief sought and the basis for any damages calculations; (vi) the noticing party’s signature; and (vii) if you have retained an attorney, your signed statement authorizing Comcast to disclose your confidential Account records and other information to your attorney if necessary to resolve your Dispute. You and we each agree to negotiate to resolve the Dispute in good faith, and that neither you nor we may initiate an arbitration proceeding unless you and we are unable to resolve the Dispute within 60 days of the other’s receipt of a complete Notice that includes all of the foregoing information. (If you or we send an incomplete Notice, the 60-day good faith negotiation period will begin only after the complete Notice is received by you or us.) During the 60-day good faith negotiation period, we will meet via telephone or videoconference, in a good-faith effort to confer with each other and try to informally resolve the Dispute. If you are represented by counsel, your counsel may participate in the conference as well, but you agree to fully participate in the conference personally. Likewise, if we are represented by counsel, our counsel may participate in the conference as well, but we agree to have a company representative fully participate in the conference. Any statute of limitation relevant to a Dispute under applicable law shall be tolled from the date of receipt of a completed Notice, through and including the foregoing negotiation period, and continuing until final resolution of any arbitration proceeding, unless the party providing the Notice of Dispute withdraws or abandons the Dispute at any point, or the arbitration proceeding is withdrawn or dismissed. Failure to complete the requirements of the 60-day good faith negotiation period is grounds for dismissal of any arbitration proceeding, described below.

Qualifications & exceptions

  • Mandatory prerequisite before initiating arbitration
  • 60-day negotiation period with personal phone/videoconference participation required
  • Statutes of limitations tolled during negotiation
  • Non-compliance constitutes grounds for arbitration dismissal

Legal Rights & Agreement Rules · Procedure

Arbitration Demand Submission, Arbitrator Selection, and Court Appointment

If a dispute remains unresolved after 60 days of good-faith negotiation, arbitration is initiated by sending a demand to Comcast Legal. The parties must meet and confer to select an experienced arbitrator, with each side proposing at least three candidates. If the parties fail to agree on an arbitrator after 60 days of meet-and-confer, either party may petition state or federal courts in the subscriber’s county/state of residence to appoint an arbitrator from the proposed candidates.

Supporting quotations

Any Dispute that the parties cannot resolve through the 60-day good faith negotiation period must be brought on an individual basis and will be resolved exclusively by final and binding arbitration (“Arbitration”) before an arbitrator mutually selected by the Parties (the “Arbitrator”). You may initiate an Arbitration by sending a demand that includes all of the information required in the Notice to: Comcast, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838 – ATTN: LEGAL DEPARTMENT/ARBITRATION.
The parties will meet and confer in good faith to select an Arbitrator and applicable fee schedule subject to Section 13(h) herein. The Arbitrator must have experience with the subject matter of the Dispute. For purposes of this Section, good-faith meet-and-confer efforts require that each party propose at least three arbitrators who meet the qualifications described in this Agreement. If, after 60 days of good faith meet and confer efforts, the Parties are unable to agree on an arbitrator, either Party may petition the state or federal courts in the county and state where you reside, to appoint an arbitrator meeting the requirements herein from the arbitrators proposed by the parties.

Qualifications & exceptions

  • Demand must be sent to Comcast Legal in Philadelphia
  • Each party must propose at least 3 qualified candidates
  • Court petition available if no agreement reached after 60 days of meet-and-confer

Legal Rights & Agreement Rules · User right or choice

Mutual Right to Sue in Small Claims Court

Notwithstanding the arbitration agreement, either subscriber or Comcast may elect to resolve an individual dispute in small claims court in the area where services are received, provided the claim is brought individually without aggregation and falls within the court’s monetary and subject-matter jurisdiction.

Supporting quotations

Notwithstanding anything in this Arbitration Provision to the contrary, either you or we may elect to have a Dispute heard in a small claims court in the area where you receive(d) Services from us, if the claim(s) underlying the Dispute is not aggregated with the claim(s) of any other person and if the amount in controversy is properly within the jurisdiction of the small claims court.

Qualifications & exceptions

  • Must be heard in small claims court where services were received
  • Claim cannot be aggregated with any other person
  • Must be within small claims jurisdictional limits

Legal Rights & Agreement Rules · Procedure

FAA Governance, AAA Procedural Rules, Hearing Venue, and Reasoned Written Award

Arbitrations are governed by the Federal Arbitration Act and administered under AAA Consumer Rules and Mass Arbitration Supplementary Rules (for procedural rules only, without meaning AAA appoints the arbitrator or administers the case). Hearings occur at a convenient local venue where services were received or where the customer resides, or remotely/by documents upon agreement. The arbitrator must issue a reasoned written decision, and awards may be entered in court only if necessary for enforcement (satisfied awards may not be entered).

Supporting quotations

Any arbitration under this Arbitration Provision shall be governed by the Federal Arbitration Act. Arbitrations shall be administered to the most recent version of the American Arbitration Association (“AAA”) Consumer Arbitration Rules and Mass Arbitration Supplementary Rules (the “AAA Rules”), with the exclusion of any associated fee schedules and as modified by the version of this Arbitration Provision that is in effect when you notify us about your Dispute. The selection of the AAA Rules is meant to govern procedural issues only, and such selection does not mean that AAA will administer the Arbitration or appoint the Arbitrator. You can obtain the AAA Rules from the AAA by visiting its website ([adr.org](https://www.adr.org/)). If there is a conflict between this Arbitration Provision and the rest of this Agreement, this Arbitration Provision shall govern. If there is a conflict between this Arbitration Provision and the AAA Rules, this Arbitration Provision shall govern. A single Arbitrator will resolve the Dispute. Unless you and we agree otherwise, any Arbitration hearing will take place at a location convenient to you in the area where you receive Services from us. If you no longer receive Services from us when you notify us of your Dispute, then any arbitration hearing will take place at a location convenient to you in the county where you reside when you notify us of your Dispute, provided that we offer Services in that county, or in the area where you received Services from us at the time of the events giving rise to your Dispute. The parties may mutually agree that the Arbitration be conducted via electronic or telephonic means, including via the submission of documents only through a desk Arbitration as described in the AAA Rules. The Arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The Arbitrator shall issue a reasoned written decision that explains the Arbitrator’s essential findings and conclusions. The Arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary for purposes of enforcing the Arbitrator’s award. An Arbitrator’s award that has been fully satisfied shall not be entered in any court.

Qualifications & exceptions

  • Governed by Federal Arbitration Act
  • Procedural issues follow AAA Consumer Rules, but agreement governs conflicts
  • Hearing held in customer local county or remotely by agreement
  • Award entered in court only if enforcement is necessary

Legal Rights & Agreement Rules · Restriction or exception

Arbitration Class/Representative Action Waiver and Non-Severability Clause

Claims in arbitration cannot be brought on a class, collective, or private attorney general representative basis, and the arbitrator may only award individualized relief necessary for the single claimant. This arbitral class action waiver is an essential, non-severable component of the arbitration provision; if invalidated, the entire arbitration clause fails, whereas other arbitration terms remain severable.

Supporting quotations

THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED (i) ON A CLASS ACTION, COLLECTIVE ACTION OR (ii) ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS. EACH PARTY MAY PROCEED AS TO ANY DISPUTE ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM, AND THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST OR ON BEHALF OF ANYONE WHO IS NOT A PARTY. THE ARBITRATOR MAY NOT PRESIDE OVER ANY FORM OF A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THIS WAIVER OF CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS AND RELIEF IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CANNOT BE SEVERED FROM IT. THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION ARE NOT ESSENTIAL PARTS OF THIS ARBITRATION PROVISION AND CAN BE SEVERED FROM IT BY A COURT OF COMPETENT JURISDICTION.

Qualifications & exceptions

  • Bars class, collective, and private attorney general claims in arbitration
  • Arbitrator can award relief only for individual claimant
  • Class waiver is non-severable: if struck down, arbitration clause fails

Legal Rights & Agreement Rules · Restriction or exception

Comprehensive Mutual Waiver of Jury Trial

Subscribers and Comcast mutually agree to waive any right to a trial by jury in relation to any dispute, whether that dispute is resolved in court (such as in small claims court or litigation of excluded claims) or in arbitration.

Supporting quotations

WHETHER ANY DISPUTE IS RESOLVED IN COURT OR IN ARBITRATION, YOU AND WE AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY IN RELATION TO THE DISPUTE.

Qualifications & exceptions

  • Applies whether dispute is resolved in court or in arbitration

Legal Rights & Agreement Rules · Restriction or exception

Standalone Court Litigation Class Action and Representative Action Waiver

In addition to and independent of the arbitration class waiver, and to the extent allowable under state law, subscribers and Comcast agree that no claims may be litigated in court on a class, collective, or private attorney general representative basis, and parties may proceed solely in their individual capacities.

Supporting quotations

IN ADDITION TO, AND NOTWITHSTANDING SECTION 13(g) ABOVE, AND TO THE EXTENT ALLOWABLE AND NOT PRECLUDED BY THE LAW OF THE STATE IN WHICH YOU RESIDE, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE LITIGATED (a) ON A CLASS ACTION, COLLECTIVE ACTION, OR (b) ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS. EACH PARTY MAY PROCEED AS TO ANY DISPUTE ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A (c) PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR (d) REPRESENTATIVE OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS.

Qualifications & exceptions

  • Independent of arbitration class waiver
  • Applies in court litigation to extent allowable by state law
  • Bars class, collective, and private attorney general suits

Legal Rights & Agreement Rules · Restriction or exception

Customer Indemnification and Defense Obligations

Customer agrees to defend, indemnify, and hold harmless Comcast and its released entities from and against any damages, losses, or expenses (including reasonable attorneys' fees and costs) arising from customer's use of services or customer equipment, actual or alleged violations of law, failure to notify Comcast of changes/inaccuracies in account information (including TCPA claims), or breach of the agreement or policies.

Supporting quotations

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US AND EACH RELEASED ENTITY HARMLESS FROM AND AGAINST ANY DAMAGES, LOSSES, OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES AND COSTS) INCURRED IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS, AND CAUSES OF ACTION ARISING OUT OF (a) YOUR USE OF THE SERVICES OR THE CUSTOMER EQUIPMENT; (b) YOUR ACTUAL OR ALLEGED VIOLATION OF APPLICABLE LAW; (c) YOUR FAILURE TO NOTIFY US OF A CHANGE IN OR THE INACCURACY OF THE INFORMATION YOU PROVIDED (INCLUDING, FOR EXAMPLE, CLAIMS UNDER THE TELEPHONE CONSUMER PROTECTION ACT AND RELATED REGULATIONS); AND (d) YOUR BREACH OF THIS AGREEMENT OR ANY APPLICABLE POLICIES.

Qualifications & exceptions

  • Covers Comcast and each released entity
  • Includes reasonable attorneys' fees and costs
  • Applies to service/equipment use, law violations, inaccurate info (including TCPA), and agreement breach

Legal Rights & Agreement Rules · Restriction or exception

Customer Warranty to Comply with Laws and Export Controls

Customer represents and warrants that they will comply with all applicable laws, including export control regulations.

Supporting quotations

You represent and warrant that you will comply with all applicable laws, including export rules.

Qualifications & exceptions

  • Customer warrants compliance with all applicable laws
  • Explicitly includes export control regulations

Legal Rights & Agreement Rules · Restriction or exception

Retention of Rights, Remedies, Post-Termination Data Deletion, and Phone Number Forfeiture

Comcast's failure to enforce rights or remedies does not waive future enforcement, and all legal and equitable remedies remain available. Upon agreement termination, Comcast and released entities reserve the right to delete all subscriber data, files, messages, voicemails, email addresses, websites, and account info without liability, and telephone numbers are forfeited upon Voice cancellation unless ported.

Supporting quotations

We may decide not to enforce our rights or exercise a remedy under this Agreement in a specific instance. This will not be a waiver of our rights or remedies. Nothing contained in this Agreement limits our rights and remedies available at law or in equity. If this Agreement terminates, we (and the Released Entities) reserve the right to delete all of your data, files, electronic messages, voicemails, user account names, email addresses, IP addresses, websites, or other information that are stored and/or used with the Services. If you cancel Voice without porting your service or telephone number to another service provider, you will forfeit the telephone number. We and the Released Entities will not be liable for the loss of any data, information, or phone numbers.

Qualifications & exceptions

  • Non-enforcement does not constitute waiver of rights or remedies
  • All legal and equitable remedies preserved
  • Comcast reserves right to delete all subscriber data and files upon termination
  • Unported Voice numbers are forfeited upon cancellation

Legal Rights & Agreement Rules · Context

Entire Agreement, Severability, and Course of Conduct Disclaimer

The agreement, service terms, and incorporated documents constitute the entire agreement between the parties, superseding all prior written or verbal agreements. Invalid or unenforceable terms are construed to reflect original intent where permitted, while remaining terms are severable and stay in effect; neither course of conduct nor trade practice can modify the agreement.

Supporting quotations

This Agreement, any additional terms related to the Services, and any other documents incorporated into this Agreement by reference, form the entire agreement between you and us. No other written or verbal agreements between us have any legal force or effect. If any part of this Agreement is found invalid or unenforceable, that part will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, if permitted by applicable state law. The remainder of the Agreement shall be considered severable and shall not be affected by such determination, and the rights and obligations of the Parties will remain in effect. Neither the course of conduct between us, nor trade practice, can modify this Agreement.

Qualifications & exceptions

  • Supersedes all prior written or verbal agreements
  • Invalid terms construed to reflect parties' intent where permitted by state law
  • Remainder of agreement is severable and unaffected
  • Course of conduct and trade practice cannot modify agreement

Legal Rights & Agreement Rules · User right or choice

State-Specific Cable Television Regulatory Agency Complaint Contacts (CT, ME, MA, NH, NY, WV)

Identifies state regulatory bodies and consumer protection agencies where cable TV subscribers may file complaints or seek mediation/hearings if issues are not resolved by Comcast, covering Connecticut (PURA), Maine (AG Consumer Protection), Massachusetts (DTC), New Hampshire (AG Consumer Protection), New York (PSC), and West Virginia (WVPSC).

Supporting quotations

Connecticut Residents: If a TV matter is not resolved to your satisfaction, please contact the Connecticut Public Utilities Regulatory Authority at 1-800-382-4586 (toll free within Connecticut) or 1-860-827-1553 (outside Connecticut) or TDD 1-860-827-2837.
Maine Residents: The Office of the Attorney General Consumer Protection Division has the authority to enforce consumer protection laws and provide assistance in the mediation of consumer complaints. Customers should file written complaints concerning any alleged misrepresentations and unfair or deceptive practices of the cable company to: Office of the Attorney General, Consumer Information and Mediation Service, 6 State House Station, Augusta, ME 04333.
Massachusetts Residents: In addition, if you are unsatisfied with our handling of your TV complaint, you may contact the Consumer Division of the Department of Telecommunications and Cable (DTC) toll free at 1-800-392-6066, or you may write to them at 1000 Washington Street, Suite 600, Boston, MA 02118.
New Hampshire Residents: The Office of the Attorney General Consumer Protection Bureau has the authority to enforce consumer protection laws and provide assistance in the mediation of consumer complaints. Customers should file written complaints concerning any alleged misrepresentations and unfair or deceptive practices of the cable company to: Office of the Attorney General, Consumer Protection Bureau, 33 Capitol Street, Concord, NH 03301.
New York Residents: If your TV concerns have not been resolved, contact your local government, or call the New York State Public Service Commission (PSC) at 1-800-342-3377, or write to: Customer Service Representative, New York State Public Service Commission, Office of Customer Services, Three Empire State Plaza, Albany, NY 12223-1350.
West Virginia Residents: If your TV complaint has not been resolved to your satisfaction, contact the West Virginia Public Service Commission (WVPSC) at 1-800-344-5113, write to Public Service Commission of West Virginia, PO Box 812, Charleston, WV 25323, or submit a complaint form through their website, www.psc.state.wv.us/. Written complaints to the Commission must include the name and address of the cable operator, a clear and concise statement of the facts, and the remedy sought. In the event the Commission cannot, informally, resolve your complaint to the satisfaction of all parties, you are entitled to file a request for a formal hearing before the Commission.

Qualifications & exceptions

  • Applies to cable TV subscribers in CT, ME, MA, NH, NY, and WV
  • Provides contact addresses, phone numbers, and web portals for state commissions and attorneys general
  • West Virginia includes entitlement to request a formal hearing before WVPSC

Legal Rights & Agreement Rules · Context

Survival of Substantive Sections Post-Termination of Services

Sections 11 (Limitation of Liability), 13 (Binding Arbitration), 14 (Jury Trial Waiver), 15 (Class Action Waiver), 16 (Indemnification), and 19 (Representations and Warranties) expressly survive termination of the subscriber's services.

Supporting quotations

The following sections shall survive the termination of your Services with us: Section 11, Section 13, Section 14, Section 15, Section 16, and Section 19.

Qualifications & exceptions

  • Applies following termination of services
  • Expressly preserves Sections 11, 13, 14, 15, 16, and 19