15 of 109 cards in Account & Service Control
Account & Service Control · Restriction or exception
You may not manipulate, redirect, divert or hijack traffic, readership or engagement associated with Z.ai products or services, directly or indirectly, alone or with others.
l. Directly or indirectly, manipulate, redirect, divert, or hijack traffic, readership, or engagement related to Z.ai’s products and services, whether independently or in collaboration with third parties.
Account & Service Control · Restriction or exception
Minors should review the terms with a guardian and use the service under guardian guidance. Z.ai says its protective measures cannot ensure control of minors’ use and disclaims responsibility for minors’ violations or harm from their actions or lack of supervision. The liability section preserves applicable local-law limits and additional rights. This does not itself establish an age-based eligibility rule.
Minor protection and liability disclaimer. You acknowledge and agree that, despite our implementation of comprehensive measures to protect minors, we cannot fully guarantee that their use of this Service will always be controlled due to technical limitations, intentional misuse, or improper use by users. We bear no legal responsibility for any violations of laws, these Terms, or Platform Rules by minors, nor for any loss or harm resulting from a minor’s actions or a guardian’s failure to provide proper supervision. We strongly recommend that minors use this service under the guidance of their guardians, who are responsible for supervising their activities.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Please ensure that you carefully read and fully understand all the terms and conditions herein. These Terms, along with our Privacy Policy, guidelines, rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by Z.ai (“Platform Rules”), constitute the terms and conditions you must adhere to when using Z.ai. If you are a minor under the laws of your country or state of residence, you should review these Terms with your legal guardian.
Account & Service Control · User right or choice
You may close your account, stop using the services and explicitly reject changes before they take effect, or express your intent to stop and meet platform termination conditions. Deletion requests are reviewed and processed, with deletion and termination upon approval. Ending a paid subscription is also allowed at any time, but payments remain non-refundable unless law requires otherwise and mandatory cancellation rights remain.
Termination by you. You may terminate these Terms through any of the following methods:
a. By closing your account;
b. By ceasing to use the services and explicitly rejecting any proposed changes before they take effect;
c. By expressing your intent to discontinue using our Services and meeting the platform’s termination conditions.
If you submit a request to delete your account, we will review and process your request. Once approved, your account will be deleted, and these Terms or any other terms as between you and us will be terminated.
When recharging, please carefully confirm your order, account and information. You shall bear full responsibility for any losses incurred due to improper handling, inadequate comprehension, or insufficient understanding of the charge and billing procedures. You may cancel your paid subscription at any time. However, all payments are non-refundable unless otherwise required by applicable law. These Terms do not override any mandatory local laws that grant you specific cancellation rights.
Account & Service Control · Permission or license
Z.ai may delete your account and end access for breaching the terms under its enforcement policies, with notification upon termination. It may terminate access again if you re-register in your own or someone else’s name.
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
a. Violation of the service agreement – If you breach the terms of these Terms, we may terminate your access in accordance with its enforcement policies. You will be notified upon termination. If you attempt to re-register under your own or any third party’s name after termination, we reserves the right to terminate your access again.
Account & Service Control · Permission or license
Z.ai may delete an account if key registration details are false. It may also do so if your registered email or phone no longer works and you fail to update it within three business days after notification, or if it cannot reach you through any registered means.
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
b. Inability to contact you – If the email or phone number provided during registration is no longer valid or cannot receive messages, and you fail to update your contact details within three business days after being notified, or if we cannot reach you through any means provided at registration.
c. False registration information – If we determine that the key details in your registration information are false.
Account & Service Control · Permission or license
Z.ai reserves account deletion and termination for explicit rejection of new terms following termination or update, illegal content, infringement or other serious legal or platform violations, repeated serious policy breaches leading to suspension, and any other reason it determines justified.
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
d. Rejection of updated terms – If these Terms are terminated or updated, and you explicitly refuse to accept the new terms.
e. Illegal or unauthorized activity – If you post illegal content, infringe on others' legal rights, or engage in other serious violations of laws or Platform Rules.
f. Repeated violations of Platform Rules – If you repeatedly violate Z.ai’s platform policies, and the violations are deemed serious, leading to account suspension under Platform Rules.
g. Other grounds for termination – If we determine that your account should be terminated for any other justified reason.
Account & Service Control · Company practice
Z.ai reserves the right to discontinue, suspend or modify services at any time and says it may give advance notice where reasonably practicable. Elsewhere it promises prompt notice for service changes that may affect rights and the general updates clause promises at least 30 days’ advance notice. These differing formulations do not establish one clear notice period for every discontinuation.
Service Discontinuation. We reserve the right to discontinue, suspend or modify the Services at any time, and may provide you with prior notice where reasonably practicable.
You have the right to use the Services provided by the Z.ai in accordance with the terms and conditions of these Terms and Platform Rules. As generative artificial intelligence technology, models, and products continue to evolve, along with changes in laws and regulations, we may add, upgrade, modify, suspend, or terminate services, or make necessary adjustments to the technology, method, and performance of the Services. If such changes may affect your rights, we will promptly notify you through in-site notifications, website announcements, or via email. If you continue to use the Services after the changes, it indicates your acceptance of the adjusted service content.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Account & Service Control · Company practice
Z.ai may inspect registration information and service usage, ask about suspected issues or require correction. If you fail to provide a reasonable response within a reasonable time, it may restrict, block or delete registration information or service access as a remedial measure.
Breach and remedial actions. If you engage in any of the following actions, it will be considered a breach of contract, and we reserve the right to take appropriate measures:
a. We have the right to review your registration information and service usage. If we identify or suspect any issues, we may issue inquiries or require corrective action. If you fail to provide a reasonable response within a reasonable timeframe, we may take measures such as restricting, blocking, or deleting your registration information or service access.
Account & Service Control · Procedure
The appendix says it terminates when the conditions in Section XI of the general terms are met. The supplied XI.Termination section contains termination by you and by Z.ai. This is a cross-reference to those conditions, not a new independent API cancellation route.
a. The Additional Terms will be terminated once the conditions set under Section XI of the Terms are met.
XI.Termination
Termination by you. You may terminate these Terms through any of the following methods:
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
Account & Service Control · Restriction or exception
When the general terms and API appendix terminate, rights Z.ai granted you cease immediately. Termination or expiry does not affect accrued rights or obligations, including amounts due under the terms and any separate orders up to termination.
b. If the Terms and the Additional Terms terminate, the rights granted by us to you will cease immediately. Termination or expiration will not affect any rights or obligations, including the payment of amounts due, which have accrued under these Terms and separate order forms (if any) up to the date of termination.
Account & Service Control · Restriction or exception
Z.ai can be accessed without registration, but core services or features may require an account and login.
The Z.ai may be accessed without registration. However, to use the core services or features of Z.ai, you may be required to apply for an account and log into our Services using your account.
Account & Service Control · Permission or license
Z.ai reserves the right to restrict, suspend or terminate access to the platform or individual features if, in its sole and absolute opinion, you breach the terms.
We have the right to restrict, suspend or terminate your access to or use of the Z.ai or certain Services (or any features within the Services) if in our sole and absolute opinion, you are in breach of the Terms.
Account & Service Control · Company practice
Z.ai may add, upgrade, modify, suspend or terminate services or adjust their technology, method and performance as technology and laws evolve. It promises prompt notice when changes may affect rights, while the general updates clause promises 30 days’ advance notice and the discontinuation clause says advance notice may be given where reasonably practicable. The document does not reconcile these notice formulations. Continued use signals acceptance, subject to the terms and Platform Rules.
You have the right to use the Services provided by the Z.ai in accordance with the terms and conditions of these Terms and Platform Rules. As generative artificial intelligence technology, models, and products continue to evolve, along with changes in laws and regulations, we may add, upgrade, modify, suspend, or terminate services, or make necessary adjustments to the technology, method, and performance of the Services. If such changes may affect your rights, we will promptly notify you through in-site notifications, website announcements, or via email. If you continue to use the Services after the changes, it indicates your acceptance of the adjusted service content.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Service Discontinuation. We reserve the right to discontinue, suspend or modify the Services at any time, and may provide you with prior notice where reasonably practicable.
Account & Service Control · User right or choice
You may submit complaints and reports by email, and Z.ai says it will assess them and take appropriate action. The source displays user_feedback@z.ai but links to mailto:support@z.ai; it supplies no response deadline here.
You have the right to submit complaints and reports by emailing user_feedback@z.ai. We will assess your complaint or report and take appropriate action.
Account & Service Control · Permission or license
For businesses and developers, the appendix grants a non-exclusive API access and integration right during the valid term, including downstream systems and end-user applications. The API user is solely responsible for those systems, their legal obligations, agreements with end users and management of end-user behavior.
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
a. We grant you a non-exclusive right to access and use the API Services during the valid term, which includes the right to use Z.ai’s API to integrate the Services into your applications or to develop downstream systems, applications or functions to your end users (“End Users”).
b. You are solely responsible for the systems, applications, or functions developed by using API Services. You must assume the corresponding legal responsibilities and obligations and establish agreements with your End Users regarding their rights and obligations. It is also your duty to regulate and manage the usage behavior of End Users.