Charges & Financial Obligations · Company practice
Paid services may require prepayment
Fee-based services may require prepayment. Usage consumes your balance, and Z.ai may suspend services if it becomes insufficient.
Supporting quotations
When you use our fee-based Services, you may need to prepay for such Services. Your balance will be consumed if you use our paid services, and we reserve the right to suspend services if your balance are insufficient.
Charges & Financial Obligations · Company practice
Pricing details are set on paid-service pages
Z.ai sets charging standards, including recharge methods, prices, usage billing and free quotas, on the relevant paid-service pages. You choose and pay for services according to your needs. This agreement does not itself state those rates or quotas.
Supporting quotations
We have the right to determine the charging standards for fee-based services. The specific charging standards including but not limited to recharge methods, billing prices, consumption methods, and free quota for paid services are subject to the standards published on the relevant fee-based service pages. You may choose and pay for the corresponding Services according to your needs.
Charges & Financial Obligations · Company practice
Pricing models may change with notice of significant effects
Z.ai may adjust its pricing model based on business strategy. If changes significantly affect your rights, it promises prompt prominent notice through the site, announcements or email. Continued use after adjustment counts as acceptance.
Supporting quotations
We may adjust our pricing model based on our business strategy. If such adjustments significantly affect your rights, we will promptly notify you through prominent methods such as in-site notifications, website announcements, or emails. If you continue to use the Services after the adjustments, it signifies your acceptance of the adjustments.
Charges & Financial Obligations · User right or choice
Cancellation is allowed, but refunds depend on mandatory law
You may cancel a paid subscription at any time. Payments are otherwise non-refundable unless applicable law requires a refund, and mandatory local cancellation rights remain intact. You are told to verify recharge orders, account details and billing information; the clause puts losses from mishandling or misunderstanding those procedures on you.
Supporting quotations
When recharging, please carefully confirm your order, account and information. You shall bear full responsibility for any losses incurred due to improper handling, inadequate comprehension, or insufficient understanding of the charge and billing procedures. You may cancel your paid subscription at any time. However, all payments are non-refundable unless otherwise required by applicable law. These Terms do not override any mandatory local laws that grant you specific cancellation rights.
Charges & Financial Obligations · Restriction or exception
Recharge funds must be lawful
You warrant that recharge funds are lawful. Otherwise Z.ai may cooperate with judicial or government requirements by locking, sealing or restricting your account.
Supporting quotations
You promise and guarantee the legality of the funds used to recharge. Otherwise, We have the right to cooperate with judicial or other government authorities' requirements to take corresponding measures on your account, including but not limited to locking, sealing, or restricting its use.