Legal Rights & Agreement Rules · Restriction or exception
Do not violate others’ rights or engage in illegal conduct
Prohibited conduct includes fraud, scams, spam, abuse and defamation, as well as other behavior prohibited by applicable law. You must respect intellectual property, confidentiality and prior contractual rights and comply with these terms.
Supporting quotations
h. Using the Z.ai service in any manner that violates the rights of any third party, including but not limited to fraud, scams, spamming (SMS/email), or engaging in disrespectful, aggressive, hateful, abusive, insulting, or defamatory conduct toward any third party.
m. Conducting any other prohibited behavior by applicable laws or regulations.
e. You may not violate these Terms, any applicable law, or any rights of third parties, including but not limited to intellectual property rights, confidentiality obligations, or prior contractual rights.
Legal Rights & Agreement Rules · Restriction or exception
Z.ai cannot be used for decision-making activities
The clause prohibits using Z.ai for any decision-making activities, specifically including high-risk automated decisions that may materially affect safety, rights or well-being in areas such as health, education, credit and critical infrastructure. Its wording is broader than just those examples.
Supporting quotations
a. You shall not use Z.ai to conduct any decision-making activities, including but not limited to high-risk automated decision-making in areas that may materially affect the safety, rights and interests, or well‑being of individuals and society, such as health, education, credit, and critical infrastructure management.
Legal Rights & Agreement Rules · Restriction or exception
Do not substitute Z.ai for professional services
You may not use Z.ai for services requiring professional qualifications or review, or as a replacement for professional services. Listed fields include medicine, law, news reporting, education, investment and financial management.
Supporting quotations
b. You may not use Z.ai for any services that require subject qualification or professional review, or as a substitute for professional services, including but not limited to professional fields such as medical care, legal services, news reporting, education, and investment and financial management.
Legal Rights & Agreement Rules · Restriction or exception
Added data and model customization put responsibility on you
If you add data while using the platform and models, the terms put resulting responsibility on you. If you seek compensation after training, fine-tuning or development, they require you to prove the damage was unrelated to that work; otherwise they disclaim liability.
Supporting quotations
If you add new data,during your use of the Z.ai and models within the platform, the resulting responsibilities shall be borne by yourself. If you suffer damage after training, fine-tuning and development and claim that we should bear the responsibility, you shall prove that the damage is unrelated to your training, fine-tuning and development, otherwise we shall be exempted from liability for the damage.
Legal Rights & Agreement Rules · Restriction or exception
You bear responsibility when serving third parties
If you use Z.ai to provide services to someone else, you assume all associated rights, obligations and liabilities. Z.ai disclaims liability for resulting losses.
Supporting quotations
If you use our Services to provide services to any third party, you assume full responsibility for all associated rights, obligations, and liabilities. We shall not be liable for any losses resulting from such use.
Legal Rights & Agreement Rules · Restriction or exception
Third-party tools have their own terms and dispute process
Third-party plugins, APIs, models, data and applications are provided by their respective providers and subject to their terms. You must resolve disputes with those providers independently. Some may refuse outputs for illegal or inappropriate inputs. Their separate policies are not supplied in this document.
Supporting quotations
a. The Services may include third-party services, such as third-party plugins, APIs, or other applications. You acknowledge and agree that these third-party services are provided to you directly by the respective third-party service providers. You must comply with the terms and conditions set forth by these third parties (such as Terms of Use, Privacy Policy, Content Policy etc.), and any disputes arising from your use of such services must be resolved independently between you and the third-party provider.
b. You acknowledge and agree that your use of third-party data,models, plug-ins, APIs, or other applications is subject to the terms and agreements of the respective third-party providers. If your Input contains illegal or inappropriate content, certain third-party services may refuse to generate Outputs for you.
Legal Rights & Agreement Rules · Restriction or exception
You must defend and reimburse Z.ai for specified IP claims
You agree to defend and indemnify Z.ai for losses, damages and expenses, including reasonable legal fees, from third-party claims alleging infringing prompts or submitted content, infringing combinations with unauthorized third-party products, services or content, or continued use after a notice to stop for potential infringement.
Supporting quotations
You agree to defend and indemnify us from all losses, damages, and expenses (including reasonable attorneys' fees) arising from any third-party claims alleging that:
a. your Prompts or any content you submit infringe third-party intellectual property rights;
b. you have used the Services in combination with unauthorized third-party products, services, or content in a manner that results in infringement; or
c. you continued to use the Services after receiving notice from us to cease such use due to potential infringement.
Legal Rights & Agreement Rules · Restriction or exception
False infringement notices can create liability
The terms make a person submitting false statements in a rights notice responsible for resulting consequences, including Z.ai’s damages and legal fees. They recommend professional advice if you are unsure whether infringement occurred.
Supporting quotations
Legal responsibility for false claims. Please note that if a rights notice contains false statements, the submitter of the notice shall bear full legal responsibility for any resulting consequences, including but not limited to damages incurred by us and associated legal fees. If you are uncertain whether the content in question infringes your rights, we strongly recommend seeking professional legal advice before submitting a notice.
Legal Rights & Agreement Rules · Restriction or exception
Notify Z.ai before legal action and allow time for removal
You must give Z.ai a compliant infringement notice and a reasonable opportunity to remove the material before pursuing legal action or remedies against it. If it removes the material in response, the terms say you irrevocably waive claims against it for infringing material appearing before that removal.
Supporting quotations
We will duly consider all compliant notices. You agree that before pursuing any legal action or remedy against us regarding infringing material, you must first provide us with a compliant notice and a reasonable opportunity to remove the material after our receipt. If we remove the material in response to your notice, you irrevocably waive any right of action against us under applicable law for any infringing material appearing on our Services before our removal under this section.
Legal Rights & Agreement Rules · Restriction or exception
Z.ai disclaims control over third-party-platform content
The terms state that Z.ai does not control and is not responsible or liable for content or material on third-party platforms or services.
Supporting quotations
You expressly agree and acknowledge that we have no control over, and are not responsible or liable for, any content or material on third-party platforms or services.
Legal Rights & Agreement Rules · Restriction or exception
Certain damages are excluded only as local law permits
The terms exclude indirect, incidental, special, consequential and exemplary damages, including lost profit, goodwill, data, use and other intangible losses, for Z.ai, affiliates, licensors, suppliers and distributors, even if warned of the risk. Where your country or state limits such exclusions, they apply only as far as local law allows and you may retain additional rights.
Supporting quotations
Exclusion of certain damages. Neither we nor our affiliates, licensors, suppliers, or distributors shall be liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, but is not limited to, damages for lost profits, loss of goodwill, loss of data, loss of use, or other intangible losses, even if we were advised of the possibility of such damages.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Restriction or exception
Liability is capped at the greater of six months’ fees or $100
Z.ai’s stated total liability cap is the greater of $100 or what you paid for the service giving rise to the claim during the six months preceding the liability. This is not a cap at the smaller amount or at all historical payments. The limitation applies only as far as the law of your country or state permits, with any additional local rights preserved.
Supporting quotations
Cap on liability. Our total liability under these Terms shall not exceed the greater of:
a. The amount you paid for the service that led to the claim within the 6 months preceding the liability, or
b. One hundred dollars ($100).
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Cross-references
qualifies (model-proposed): Assess outputs yourself and use human review where needed — qualifies: The general total-liability cap is the greater of relevant six-month payments or $100, subject to local-law limits; the reliance disclaimer does not establish immunity beyond law.
Legal Rights & Agreement Rules · Restriction or exception
You assume responsibility for claims caused by your use
You agree to follow the terms and law and avoid actions connected with platform use that cause claims, arbitration, compensation or losses against Z.ai, affiliates or employees. The clause puts resulting liabilities on you, subject to the section’s maximum-permitted-by-local-law limitation.
Supporting quotations
User commitments and liability. You acknowledge the limitations of Z.ai and agree to comply with these Terms and all applicable laws and regulations. You agree not to engage in any actions that would result in legal claims, arbitration, compensation, or losses against Z.ai, its affiliates, or its employees in connection with your use of the platform. In the event of any such claims or disputes, you will be solely responsible for any resulting liabilities.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for sanctions and export compliance
The services, inputs and outputs may fall under applicable export controls and sanctions. You confirm that you and those you represent are not listed or deemed listed through ownership, control or affiliation. The terms name UN, US, EU and Chinese lists plus other lists with jurisdiction over you. You assume compliance responsibility for your own and your end users’ access and use; the actual laws and lists are not supplied here.
Supporting quotations
You understand that your use of Services, providing Inputs to and obtaining Outputs via Services, might be subject to all applicable laws and regulations of export controls and sanctions laws (collectively “Export Control and Sanctions Laws”) .You confirm that you and any person or entity you represent are not listed on any export control or economic sanction lists, nor are you or persons and entities you represent deemed to be included (including due to equity, control, or other affiliation relationships) in any such lists.
Such lists include but are not limited to the United Nations Security Council Sanctions List; the U.S. Specially Designated Nationals and Blocked Persons List (SDN List); the U.S. Entity List; the EU Consolidated List of Persons, Groups and Entities Subject to Financial Sanctions; China’s Unreliable Entities List, Export Control List, and Countermeasures List; and all other applicable control and sanctions lists issued by competent authorities with jurisdiction over you.
You understand that your use of the service, the inputs you provide to the service provider, and the Outputs you obtain through the service may be subject to all applicable export control and sanctions laws (collectively, "Export Control and Sanctions Laws").
You confirm that you are solely responsible for complying with all applicable Export Control and Sanctions Laws related to your use of the service and your end users’ access to and use of the services.
Legal Rights & Agreement Rules · Restriction or exception
Specified regions and restricted recipients are excluded
You confirm you are not located in Iran, North Korea, Cuba, Crimea, Donetsk or Zaporizhzhia. The service must not benefit or be exported, re-exported or transferred to people or entities in those regions or to restricted parties where applicable sanctions or export laws prohibit use. These are the regions expressly named by the contract.
Supporting quotations
You confirm that you are not located in the following regions: Iran, North Korea, Cuba, Crimea, Donetsk, or Zaporizhzhia.
You represent and warrant that the service shall not be used for the benefit of, nor exported, re-exported, or transferred to:
(a) any person or entity located in Iran, North Korea, Cuba, Crimea, Donetsk, or Zaporizhzhia; (b) any party subject to restricted lists under applicable Export Control and Sanctions Laws that would prohibit your use of the service.
Legal Rights & Agreement Rules · Restriction or exception
No prohibited military or rights-abusing end uses
The service cannot be used for prohibited end uses, including military purposes and uses involving human-rights violations. You and your end users must not submit material or information requiring export-control licenses.
Supporting quotations
Our service shall not be used for any prohibited end use, including military purposes or end uses involving human rights violations. You and your end users shall not provide inputs containing materials or information that require export control licenses.
Legal Rights & Agreement Rules · Context
These terms replace earlier agreements on the same subject
The terms describe themselves as the complete and final agreement about the services and related matters, replacing previous written or oral agreements on that subject.
Supporting quotations
Entire agreement. These Terms represent the complete and final agreement between you and us regarding the Services and any related matters, replacing any previous written or verbal agreements on the same subject.
Legal Rights & Agreement Rules · Company practice
Updates promise advance notice but also immediate effect on posting
Z.ai may update terms or services for legal, safety, outside-event, improvement or technology reasons. This section promises at least 30 days’ advance notice by website, email or other appropriate communication, yet the next sentence says changes take effect as soon as posted. The text does not reconcile those timing statements. To disagree, stop using the services immediately and request account closure in writing; continued use or account maintenance after notification is treated as acceptance.
Supporting quotations
Updates and changes. We continually develop and improve our Services and may update these Terms or the Services themselves from time to time. Changes may occur due to:
a. Legal or regulatory updates,
b. Security or safety concerns,
c. Events beyond our reasonable control,
d. Routine service improvements, or
e. Adaptation to new technologies.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
By using our Services or confirming your acceptance of these Terms (whichever occurs first), you acknowledge and agree to be legally bound by these Terms, which are subject to change and may be updated from time to time. Notification of changes to these Terms may be provided by us through posting the updated Terms on our website at Z.ai, by email to you, or via any other method we deem suitable. Should you object to any such changes, you must promptly notify us in writing to terminate your account and immediately cease all access to and use of the Services. Your continued account maintenance or use of the Services after such notification will be deemed as your acceptance of the amended Terms. If you have any questions regarding these Terms, you may consult Z.ai customer service.
Legal Rights & Agreement Rules · Company commitment
The general update clause promises 30 days’ advance notice
The general update provision promises notice of changes through the website, email or other appropriate communication with at least 30 days’ advance notice. Read alongside the next clause’s immediate-on-posting statement, the timing is internally in tension.
Supporting quotations
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Cross-references
contrast (model-proposed): Posted changes are also described as immediately effective — contrast: The general update clause promises at least 30 days’ advance notice, while the following clause says changes take effect on posting. Both are preserved without inventing a timing rule.
Legal Rights & Agreement Rules · Procedure
Posted changes are also described as immediately effective
The following clause states that changes take effect as soon as posted, although the preceding clause promises 30 days’ advance notice. It does not explain how those timing rules fit together. Disagreeing users must stop using services and request account closure in writing; continued use after notification counts as acceptance.
Supporting quotations
Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Legal Rights & Agreement Rules · Context
Using Z.ai does not create employment or a partnership
The parties remain independent. The terms do not create agency, partnership, joint venture, employment or franchise relationships.
Supporting quotations
Independent Relationship. You and us are independent entities. These Terms do not create an agency, partnership, joint venture, employment, or franchise relationship between us.
Legal Rights & Agreement Rules · Context
Remaining terms and unenforced rights can continue
If a provision is illegal, invalid or unenforceable in a jurisdiction, the remainder stays effective as far as possible. Delayed or omitted enforcement does not waive Z.ai’s rights against future or similar breaches; contractual remedies supplement its other legal rights.
Supporting quotations
Severability. If any part of these Terms is found to be illegal, invalid, or unenforceable under the law of any jurisdiction, the remaining provisions will still be valid and enforceable to the fullest extent possible.
No waiver of rights. If we delay or choose not to enforce any part of these Terms, it does not mean we waive our rights. We retain the right to act on any future or similar breaches. Our rights and remedies under these Terms are in addition to any other legal rights we have.
Legal Rights & Agreement Rules · Restriction or exception
Transferring your contractual rights needs written consent
You cannot assign, transfer, sublicense or subcontract your rights or obligations under the terms without Z.ai’s prior written consent.
Supporting quotations
No assignment without consent. You cannot transfer, assign, sublicense, or subcontract your rights or obligations under these Terms to anyone else without our prior written consent.
Legal Rights & Agreement Rules · Restriction or exception
A breach can expose you to extensive compensation claims
If your breach causes loss, Z.ai may seek compensation for reputation damage, lost business opportunities, litigation, arbitration and other legal expenses, investigation and appraisal costs, and compensation, penalties or fines paid to third parties, including administrative or criminal sanctions. These are stated contractual claims, not a determination that every listed loss is recoverable.
Supporting quotations
If your breach causes us any loss, we have the right to seek compensation from you. Such losses include, but are not limited to, damage to our reputation, lost business opportunities, legal costs (such as litigation, arbitration, attorney fees, travel expenses, investigation costs, notarization, and appraisal fees), as well as any compensation, penalties, or fines paid to third parties, including those arising from administrative or criminal sanctions.
Legal Rights & Agreement Rules · Restriction or exception
Regional rules and export approvals also apply
You must follow applicable local laws, regulations and policies. The terms prohibit resale, export or transfer of Z.ai products or products built using them to restricted people or countries. Exporting Z.ai products or technology containing them also requires necessary government approvals and the Z.ai team’s express prior consent.
Supporting quotations
You understand and agree that when using Z.ai products in different regions, you must comply with all applicable laws, regulations, and policy requirements of those regions.
You may not resell, export, or transfer Z.ai products, or any products developed using Z.ai, to specific individuals or countries subject to regulatory restrictions. Furthermore, you may not directly or indirectly export Z.ai products or any technology containing Z.ai products without obtaining all necessary prior approvals from the relevant government authorities and the explicit prior consent of the Z.ai team.
Legal Rights & Agreement Rules · Context
Singapore law is selected for the terms and related disputes
Singapore law governs the terms and disputes, claims or proceedings about their subject matter, interpretation, enforcement or formation, including tort and other non-contractual claims. This choice does not itself resolve the effect of mandatory local protections preserved elsewhere.
Supporting quotations
These Terms, along with any disputes, claims, or legal actions arising from or relating to their subject matter, interpretation, enforcement, or formation—including those based on tort or other non-contractual grounds—shall be governed by the laws of Singapore.
Legal Rights & Agreement Rules · Context
The API survival clause has an unresolved numbered target
The API appendix says its Section 4 survives termination, but the supplied text has no numbered Section 4 heading or native heading-number metadata. It does not establish the target by number. No specific IP or other provisions are asserted here to survive on that basis. This uncertainty concerns the business/developer API appendix, outside the assigned ordinary-consumer service scope.
Supporting quotations
c. Section 4 of the Additional Terms shall survive the termination of the Additional Terms.
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
Legal Rights & Agreement Rules · Context
Who provides Z.ai and which services these terms cover
The terms identify JINGSHENG HENGXING TECHNOLOGY PTE.LTD as the provider and state an April 14, 2026 update date. They cover individual and business use, including internal use and serving end users. Enterprise and developer API use also has Additional Terms; those API-specific obligations are distinct from ordinary consumer use.
Supporting quotations
Last Update: April 14, 2026
These terms of use (“Terms”) form an agreement between JINGSHENG HENGXING TECHNOLOGY PTE.LTD (“we”, “our”, or “us”) and you (“you”) as a user of the Z.ai accessible via z.ai/model-api (“Services”), governing your access and use of Z.ai for services or tools for your own purposes, internal organizational use, or for the benefit of end users. If you are enterprises or developers using the API services (“API Services”) available on Z.ai, you are also subject to the Additional Terms for API Services (“Additional Terms”).
“Z.ai” shall mean the platform operated by JINGSHENG HENGXING TECHNOLOGY PTE.LTD that provides generative AI services (such as API services) to individual and business users, including new service types we may develop from time to time. (also referred to as the “Services”).
Legal Rights & Agreement Rules · Restriction or exception
Platform rules and the Privacy Policy also apply
Using Z.ai requires following these terms, its Privacy Policy and Platform Rules, including rules and notices published later. Minors under their local law should review the terms with a guardian. The separate Privacy Policy and future rules are not supplied here.
Supporting quotations
Please ensure that you carefully read and fully understand all the terms and conditions herein. These Terms, along with our Privacy Policy, guidelines, rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by Z.ai (“Platform Rules”), constitute the terms and conditions you must adhere to when using Z.ai. If you are a minor under the laws of your country or state of residence, you should review these Terms with your legal guardian.
“Platform Rules” shall mean all rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by the Z.ai.
Legal Rights & Agreement Rules · Procedure
Use accepts the terms and keeping an account can accept changes
Using the services or expressly accepting the terms, whichever happens first, binds you. Z.ai may notify changes through its website, email or another suitable method. The general update section promises at least 30 days’ advance notice but also says changes take effect on posting; the text does not reconcile these statements. To object, promptly request account termination in writing and immediately stop use. Keeping an account or using the services after notification counts as acceptance.
Supporting quotations
By using our Services or confirming your acceptance of these Terms (whichever occurs first), you acknowledge and agree to be legally bound by these Terms, which are subject to change and may be updated from time to time. Notification of changes to these Terms may be provided by us through posting the updated Terms on our website at Z.ai, by email to you, or via any other method we deem suitable. Should you object to any such changes, you must promptly notify us in writing to terminate your account and immediately cease all access to and use of the Services. Your continued account maintenance or use of the Services after such notification will be deemed as your acceptance of the amended Terms. If you have any questions regarding these Terms, you may consult Z.ai customer service.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
Legal Rights & Agreement Rules · Context
New functions normally follow these terms
Unless expressly provided otherwise, new Z.ai functions, products and associated services are governed by these terms.
Supporting quotations
Except as otherwise expressly provided, any new functions or products provided by Z.ai and their associated services shall be unconditionally governed by these Terms.
Legal Rights & Agreement Rules · Restriction or exception
Use must follow applicable laws and required qualifications
You must follow applicable laws, regulations, policies and platform rules, including those of relevant US, EU and other authorities, and possess legally required qualifications and capacity where you use the service. The terms also require fairness and good faith and prohibit infringement, improper gains and disrupting the platform.
Supporting quotations
As a user of our Service, you should comply with the requirements of these Terms, adhere to principles of voluntariness, equality, fairness, and good faith, not use this service to infringe upon the legitimate rights and interests of others or to seek improper gains, and not disrupt the normal order of the internet platform. You should comply with any and all applicable laws, regulations and policies of jurisdictions including but not limited to the United States, the European Union and/or other government authorities.
When using Z.ai services , you should comply with relevant laws, regulations, and platform rules, ensuring that you possess the necessary qualifications and capacities required by laws and regulations in the jurisdiction where the services are used. You are prohibited from engaging in or facilitating any of the following actions or any other illegal activities, including but not limited to:
Legal Rights & Agreement Rules · Restriction or exception
Services and outputs generally come without warranties
To the fullest extent applicable law permits, Z.ai, affiliates and licensors disclaim service and output warranties, including fitness, quality, non-infringement, reliability, legal compliance and freedom from harmful code or data. Services are supplied as is and as available. The later as-is clause preserves warranties expressly stated in a written agreement. These disclaimers do not establish that mandatory protections can be waived.
Supporting quotations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
OUR SERVICES ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS;
WE, ALONG WITH OUR AFFILIATES AND LICENSORS, MAKE NO REPRESENTATIONS, WARRANTIES, GUARANTEES, OR UNDERTAKINGS (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) REGARDING THE SERVICES, INCLUDING ANY OUTPUTS GENERATED. WE EXPRESSLY DISCLAIM ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, RELIABILITY, IMPARTIALITY, CONSISTENCY, INTEROPERABILITY, CONFORMITY TO DESCRIPTION, SPECIFICATIONS, OR CRITERIA, COMPLIANCE WITH APPLICABLE LAWS AND THIRD-PARTY RIGHTS (INCLUDING BUT NOT LIMITED TO DATA PROTECTION, EXPORT CONTROL, AND INTELLECTUAL PROPERTY LAWS), AND UNINTERRUPTED ENJOYMENT. WE FURTHER DISCLAIM ANY GUARANTEES THAT THE SERVICES OR OUTPUTS WILL BE FREE FROM MALICIOUS, ERRONEOUS, MANIPULATED, INAPPROPRIATE, COMPROMISED, OR OTHERWISE HARMFUL CODE OR DATA, AS WELL AS ANY WARRANTIES ARISING FROM TRADE USAGE OR PRIOR DEALINGS;
“As is” and “as available” disclaimer. Unless otherwise explicitly stated in a written agreement, all information, content, materials, products, and services provided through Z.ai, including its generated content, are offered strictly on an “as is” and “as available” basis without any warranties of any kind.
Legal Rights & Agreement Rules · Restriction or exception
Do not rely on outputs as the sole truth or professional advice
The terms say outputs are used at your own risk to the extent law permits, may not meet your needs and are not guaranteed accurate, reliable, complete, timely, secure or continuously available. They must not be your sole factual source or a substitute for professional advice.
Supporting quotations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OUTPUTS GENERATED BY OUR SERVICES IS ENTIRELY AT YOUR OWN RISK. YOU MUST NOT RELY ON SUCH OUTPUTS AS YOUR SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, NOR SHOULD THEY BE USED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
Service limitations and no guarantees. You acknowledge that despite our best efforts, due to inherent technical limitations in the technology supporting Z.ai’s services, we cannot guarantee the following:
a. Z.ai may not meet your specific needs or expectations, and any products, services, or content obtained through we may not fulfill your intended purposes.
b. We do not guarantee that the content generated by Z.ai will be 100% accurate, reliable, complete, functional, timely, secure, error-free, uninterrupted, or continuously stable. You should not rely on Z.ai’s Outputs as your sole source of factual information or as a substitute for professional advice.
Legal Rights & Agreement Rules · Restriction or exception
Assess outputs yourself and use human review where needed
AI filtering can still leave inaccurate, inconsistent or inappropriate output. Outputs do not express Z.ai’s views or constitute advice; it says the system lacks human understanding of inputs, risk and ethics. You must assess accuracy and suitability, use human review when necessary and make independent decisions. The clause disclaims liability for reliance-related risks and direct or indirect losses only to the extent permitted by your country or state’s law, which may give additional rights.
Supporting quotations
c. Although Z.ai applies AI-driven filtering mechanisms, some Outputs may still contain inaccuracies, inconsistencies, or material that could be deemed inappropriate. The Output of our Services does not represent the views or opinions of us, and you are responsible for assessing its accuracy and suitability, including conducting human review where necessary.
d. Z.ai does not comprehend user inputs in the same way as a human, nor does it recognize underlying risks or ethical implications. The Outputs does not constitute advice or recommendations. You must make independent decisions based on your circumstances, and we are not liable for any risks or direct or indirect losses arising from reliance on Z.ai.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Restriction or exception
Specified outside events and maintained systems can limit disruption liability
While stating it fulfills basic legal obligations, Z.ai disclaims liability for service failure, defects, delays or changes caused by force majeure, government or court action, public utilities or third-party failures. For maintenance, system or software failures and cybersecurity threats, the stated condition is reasonable management and due diligence by Z.ai. These limitations apply only as far as your country or state’s law permits; additional local rights may remain.
Supporting quotations
Exemption from liability for service disruptions. Z.ai fulfills its basic obligations as required by law; however, we are not liable for any failure, defect, delay, or modification in service performance due to:
a. Force majeure events, including but not limited to natural disasters, strikes, riots, wars, governmental actions, and judicial or administrative orders.
b. Failures in public utilities or third-party services, such as power outages or network disruptions.
c. Situations where Z.ai has exercised reasonable management and due diligence, but disruptions occur due to routine or emergency system maintenance, system failures, software malfunctions, or cybersecurity threats.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Procedure
Unresolved disputes go to SIAC arbitration in Singapore
Disputes about service use first go through mutual negotiation using the listed contact details. If negotiation fails, disputes about the terms, including their existence, validity, interpretation, performance, breach or termination, are finally resolved by SIAC arbitration seated in Singapore under SIAC rules then in force. Those rules are incorporated but are not supplied, so this text alone does not specify their procedures or costs.
Supporting quotations
Any disputes arising from or related to your use of the Services shall be resolved through mutual negotiation between you and us. You may contact us using the details provided at the bottom of these Terms.
If a resolution cannot be reached through negotiation, any dispute, controversy, difference or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore.
Legal Rights & Agreement Rules · Context
An invalid clause does not invalidate the rest
The dispute section repeats that a null, invalid or unenforceable provision is severable and does not affect the rest of the terms.
Supporting quotations
If any provision of these Terms is deemed null, invalid, or unenforceable, such provision shall be considered severable and shall not affect the validity or enforceability of the remaining provisions of these Terms.
Legal Rights & Agreement Rules · Context
The appended API terms apply to businesses and developers
The document includes an API appendix for businesses and developers using API services. For that use, the appendix prevails over inconsistent general terms, and undefined terms keep their general meanings. These provisions are distinguished here to prevent applying API-specific duties or protections to ordinary consumer chat.
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The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
These terms of use (“Terms”) form an agreement between JINGSHENG HENGXING TECHNOLOGY PTE.LTD (“we”, “our”, or “us”) and you (“you”) as a user of the Z.ai accessible via z.ai/model-api (“Services”), governing your access and use of Z.ai for services or tools for your own purposes, internal organizational use, or for the benefit of end users. If you are enterprises or developers using the API services (“API Services”) available on Z.ai, you are also subject to the Additional Terms for API Services (“Additional Terms”).
Legal Rights & Agreement Rules · Restriction or exception
API users and end users must follow law and policies
The API appendix prohibits API users and end users from using services or End User Content contrary to law or Z.ai policies. Although its citation to Section 3 lacks a numbered target in the supplied text, the later End User Content clause expressly defines the term as input and output through API-based applications or services. This card uses that express definition without asserting a reconstructed section number.
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f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
i. Use the Services and End User Content (as defined in Section 3) in a way that violate applicable laws or our policies;
a. You and End User might provide Input and generate Output (collectively “End User Content “) through the applications or services you provided/developed by using our API Services. We won't claim ownership over your Input and End User Content.
Legal Rights & Agreement Rules · Restriction or exception
API use also excludes professional and decision-making applications
API users and end users may not use Z.ai for services requiring specific qualifications, such as health, finance, insurance, credit, education, employment, housing or law, or for medical or other significant decisions. A separate item prohibits any decision-making activities. These API restrictions do not grant an exception to the general service restrictions.
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f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
iii. Any use of the Z.ai for any services requiring specific qualifications, including but not limited to healthcare, finance, investments, insurance, credit, education, employment, housing, legal affairs, medical decisions, or other significant decisions;
iv. Any employment of the Z.ai for decision-making activities;